Manager, HR Operations Job Description
Manager, HR Operations Duties & Responsibilities
To write an effective manager, HR operations job description, begin by listing detailed duties, responsibilities and expectations. We have included manager, HR operations job description templates that you can modify and use.
Sample responsibilities for this position include:
Manager, HR Operations Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Manager, HR Operations
List any licenses or certifications required by the position: PHR, PMP, SPHR, HR, SHRM, CAPM, PMI, CP, HRIS, SAP
Education for Manager, HR Operations
Typically a job would require a certain level of education.
Employers hiring for the manager, HR operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Human Resources, Business, Education, MBA, Business/Administration, Management, Graduate, Finance, Human Resources Management, Human Resource Management
Skills for Manager, HR Operations
Desired skills for manager, HR operations include:
Desired experience for manager, HR operations includes:
Manager, HR Operations Examples
Manager, HR Operations Job Description
- Develops company policies and programs that enhance employee relations and meet governmental requirements
- Lead various HR initiatives/programs across CPS Asia
- Give directions and guide multi-functional teams at different levels
- Continually evaluate the HR Administration ‘shared services’ model and make recommendations for enhancements so the team can continue to meet the needs of our growing business
- Create processes to conduct regular audits within the following systems to confirm accuracy
- Responsible for managing issue resolution, working with WB Technology Solutions and Clients to determine root cause and implement corrections
- Identifies, recommends and tracks measurements and respective targets to assess the performance of services and the achievement of business goals
- Analyze current performance
- Manage and monitors the HRS balanced scorecard dashboards and service and/or process performance reports ensuring that are shared and visible at the team, process and organizational levels
- Works within the industry to identify and recommend best practice and benchmarking KPIs
- Serve as project lead on HR systems initiatives and changes
- Experience with HR systems / Payroll systems conversions and upgrades
- Comfortability working with HR systems
- Ability to teach and develop direct reports, peers, and cross-functional partners
- At least 5 years of Human Resources Management System
- Good understanding of HR, Payroll, Finance and IT business processes intra and inter-departmental functions and interdependencies
Manager, HR Operations Job Description
- Lead collaboration activities related to the centralization of HR operations with key stakeholders (Finance, Audit, Legal, Information Technology, Payroll, Compensation & Benefits, Marketing Communications)
- Lead a team providing first-line assistance to employees on general HR administrative matters, answers to questions & standard policy/procedural information
- Provide HR case management services and support to clients
- Serve as a point of contact for resolving issues that have been escalated
- Develop and track team service metrics
- How do we create standard processes that allow us to scale, while retaining agility and inventiveness?
- As we continue to grow rapidly around the world, how do we retain our culture of customer obsession, ownership and innovation? What mechanisms can be put in place to ensure new Amazonians experience and learn the culture?
- Become the business expert on HR data, metrics and systems, driving efficient and effective use of workforce data, analytics, COE (Center of Excellence) support
- Advocates on behalf of employees and acts as a mediator to resolve issues
- Provides accurate and timely information to the staff about company programs, policies and procedures
- Subject Matter Expertise in Talent Management, Talent Acquisition, Learning Management solutions
- Demonstrated excellent oral, listening and written communication skills
- With the London studio still evolving, you will be involved in the ongoing set up of the London HR and Recruitment functions
- Formulating / implementing policy and procedure, guiding the implementation of new workflows and systems adopting existing strategies and guiding their development to suit the UK context
- Specific projects that you will be involved with during the contract period will be implementing HR software for improved absence management
- Implementing a grant-funded training programme across the London studio
Manager, HR Operations Job Description
- Participate in various Operational Excellence workstreams/activities as HR Subject Matter Expert and help to drive activities to engage, enable & empower associates
- Clarify organisational needs and translate them into appropriate HR actions and solutions, by leveraging best-practices and internal/external benchmarking
- Maintain GY culture and ethics within the organization
- Drive and support business decisions and compliance
- Ensure compliance with statutory requirements and applicable laws
- Involve in internal process impacts, risk and mitigation management, not limited to Business Continuity Plan related task
- Design and administer best-in-class benefit programs to ensure market competitiveness
- Works on unusually complex and sensitive problems and provides solutions that are highly creative
- Act as a champion for key projects such as a standardized reporting, tools & methodologies, coordination of termination rounds
- Act as a key member of Global HR Operations team
- Working within a global project team to develop strategy for university outreach
- In-depth knowledge of employment practices
- Technical proficiency with Talent mapping and management systems/HR MS
- Human Resources Strategy Development and Execution
- Organization Capability and Human Capital Planning
- Excellent Coaching and Facilitating Skills
Manager, HR Operations Job Description
- Participation in benefits related projects, actions & solutions involving acquisitions/integrations of acquired companies and their employees
- Oversee the flow of day-to-day operations
- General administrative work as needed such as reports, data analysis in partnership with People Analytics
- Collaborate with People Technology team on projects for process improvement, system launches, and configuration changes
- To manage and supervise the monthly payroll process, and ensure reporting as required by finance processes
- To manage and supervise yearly EA and report to tax bureau
- To ensure all employees covered by insurance (hospitalization, term life, personal accident), update employee changes, support employees for insurance issues and claim and monitor insurance reimbursement for employees
- To be responsible for renewal of Health, Term Life, and Personal Accident with a drive to ensure cost efficiencies
- To be responsible in managing and administering salary review and bonus calculation for all business units
- To be responsible in managing annual compensation and benefit survey (Mercer) and other survey (CBM, Compensation Outlook Survey)
- 5-10% of time usually for HR Business meetings
- 3-5 years of HR systems projects, including process mapping, review and documentation Specialized Knowledge
- Knowledge on trends and internal processes and controls related to the delivery of Total Rewards programs
- Experience in payroll tax, IRS Section 125 and 409A compliance
- SOX controls for Payroll Administration Skills
- Strong knowledge of payroll and HR related transactions
Manager, HR Operations Job Description
- Maintain a thorough knowledge of all total rewards components including base pay, short and long-term incentive plans, benefits and other rewards programs
- Implement and harmonize processes to manage demand and build efficiency of services
- Develop and maintain global and regional knowledge database and process documentation to support accuracy of information and provide high quality customer service and support
- Produce weekly, monthly, quarterly and annually reports of standard global and regional metrics
- Partners with Global HR Operations teams to continually evolve and improve services supporting the HR function
- Seek to reduce wastes in organization processes and is committed to continuous improvement through empowerment and management by data
- Management, development, and effective utilization & allocation of resources
- You will lead complex, cross functional HR Operations initiatives
- You will institute global practices for business continuity including overall framework, standard operating procedures, resource back-up planning by region
- Lead HR projects or be an HR project representative on large scale projects from needs analysis through final implementation
- Behavioural-Based interviewing skills
- Operating in a Shared Services environment
- Group presentation and facilitation experience
- Demonstrated ability to interpret and apply policies and regulations to a wide variety of situations in the business environment
- Five to seven years of professional experience in Human Resources is required
- Must be willing to provide support to a 24/7 operation