Services Operations Manager Job Description
Services Operations Manager Duties & Responsibilities
To write an effective services operations manager job description, begin by listing detailed duties, responsibilities and expectations. We have included services operations manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Services Operations Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Services Operations Manager
List any licenses or certifications required by the position: ITIL, PMP, PMI, ASE, IEC, ISO, ITSM, CPR, NCFM, AMFI
Education for Services Operations Manager
Typically a job would require a certain level of education.
Employers hiring for the services operations manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Business, Management, Marketing, Engineering, Business/Administration, Technical, Military, Leadership, Computer Science
Skills for Services Operations Manager
Desired skills for services operations manager include:
Desired experience for services operations manager includes:
Services Operations Manager Examples
Services Operations Manager Job Description
- Well informed on external/competitive retail best practices and share internally with HR colleagues, leveraging to ensure competitive people practices across region in line with MAC US Retail HR Strategy
- Work closely with appropriate contacts to develop recruitment processes and practices in the region, in line with MAC US Retail HR Strategy
- Lead performance development /merit/bonus processes for Retail sales employees ensuring training, communication on process/timelines and assisting with all phases of the year end process to ensure timely and accurate completion
- Collaborate with the MAC Retail HR Team to develop and roll out strategic programs and initiatives
- Identify requirements for management training within Region and design and deliver bespoke and stock courses as necessary, in line with the MAC US Retail HR Strategy
- Use data, reporting and analysis to understand strengths and areas of opportunity for people practices within the region, developing strategic and tactical programs as necessary
- Manage overall performance of a team of account specialists
- Make employment decisions, evaluates and rewards staff performance, recommends training and development opportunities
- Oversight of their teams in resolving inquiries associated with all aspects of ACS service delivery and providing consultative services and solutions to insured inquiries
- Review work performed by staff members to verify the team consistently identifies and retrieves relevant compliance documentation necessary to process renewals, invoices, surplus lines filing and any other ACS deliverables
- Ability to deal with ambiguity & confidential information
- Must have at least 7 years of operations experience with a Bachelor’s degree, 10 years of relevant experience with an Associates/Technical Degree
- DSD experience preferred
- The ability to work efficiently and independently
- Provide staff members with support to perform the necessary activities to initiate and deliver a renewal, process an invoice, issue auto IDs, process surplus lines, issues emergency certificates, resolve premium account discrepancies, initiate endorsements, process vehicle suspensions and process other client requests
- Follow-up with staff on large overdue financial items month and quarter close
Services Operations Manager Job Description
- Assist ACS team members and ARS colleagues to troubleshoot and resolve client issues around ACS deliverables
- Mentor team members on developing solutions to unfamiliar or complex client issues
- Participate in the development of conflict resolutions with client service issues with ARS Account Service Teams and ACS resources
- Provide in-depth analysis and insights on business concerns
- Act as the business lead on corporate initiatives and projects
- Meet with and present to leadership team on ongoing projects and initiatives
- Resolve invoice payment issues for domestic and off-shore vendors
- Oversee Product and Customer Order Management
- Identify and mitigate any issues that could impact the timely delivery of Customer Orders
- Handle and solve account queries
- Proven technical competency in commercial insurance with ability to demonstrate innovative and controlled solutions
- Ability to explain the value of centralized operations and communicate the value Aon brings to the most challenging clients
- Bachelor’s Degree required with 5 + years of years of experience in a global/regional HR function
- Experience in a support role in human resources with global support or regional business experience
- Requires a pro-active individual with ability to execute with excellence and work independently and high attention to detail
- Ad hoc travel required
Services Operations Manager Job Description
- Establish strong partnerships with Field leadership and retail employees in support of developing the optimal culture to drive high performance, retention and engagement
- Provides confidential opportunities for employees to discuss their concerns
- Uses judgment when issues require intervention/elevation to the next level of management
- Coach employees and supervisors on appropriate responses and give advice on how to handle sensitive matters
- Aid in the writing of formal disciplinary documents
- Identify when Legal involvement is necessary and liaise with legal counsel as needed
- Maintain such relationships through in-store visits
- Promote Golden Rules
- Adhere to all procedures edicted by the group
- Maintain highest standard of quality consistently
- Previous experience with VBA and Macro Building an asset
- Previous experience in a Management role with direct reports
- Minimum 5 years prior experience in corporate environment
- Demonstrated proficiency in Human Resources functional delivery (must understand retail partner relationships/possess in store HR experience)
- Be responsive by taking initiative and ownership of solutions
- Assess and escalate immediately any potential issue to the hierarchy
Services Operations Manager Job Description
- Cascade information to employees on regular bases
- Maintain the right balance of workload between employees – dictate the fairness
- Support to clients projects integration by bringing expertise to the project team
- Responsible of accuracy, timeliness and completeness of processes performed by the team
- Provide continuous improvement ideas by assessing workflow, and processes in order to provide maximum efficiency and quality
- Establish indicators to measure service quality, & effectiveness against department objectives
- Support to clients projects integration
- As the primary liaison, ensure contracted operations meet the needs of the business.This will require constant communication with key individuals about the status of issues/resolutions and deliverables
- Training, managing, communicating with, and monitoring the quality of work of Client Service Specialist(s) associated with assigned projects, if applicable
- Prioritize and set expectations on activities / responsibilities with project business lead.This may include bringing them up to speed on capabilities/limitations so they can make informed decisions
- AirWatch, Good Mobile, BlackBerry
- SMTP, Sendmail, Unix
- File Services, NAS, DFS
- Development experience and application of methodologies
- Knowledge of therapeutic diets and medical nutrition therapy
- Oversee field sales force meetings including site logistics and travel arrangements
Services Operations Manager Job Description
- Generate periodic updates to keep business team apprised of operational state.Assist project business lead in preparing formal presentations to include collating data.These updates could be verbal, or either standard/ad-hoc reports.If applicable, this includes careful review of reports to ensure comprehensive and accurate information
- Responsible for the management of the expense reporting process.This includes careful monitoring of individuals and projects, responding to and resolving employee and manager issues, interfacing with the expense reporting and finance departments
- Attend client/sales meetings, as required
- Responsible for monitoring project parameters and approving payout of incentive compensation within project guidelines
- Liaison with Human Resources for PAF's and other personnel actions, as needed
- Knowledge and understanding of all aspects of operational support that is provided to your assigned project(s)
- Familiarization of and adherence to all processes, tools, and technology for those departments that directly support your assigned project(s)
- Responsible for timely administration of scheduling for Nurses, if applicable
- Coordinate with business lead to help shepherd contracts through pricing and approval process
- Other duties as applicable to your assigned projects.These duties will be outlined in an annual goals and objective process and evaluated in an annual performance management process
- Demonstrated success in Field/Retail HR and expertise in Employee Relations
- 5+ years Ops management experience in a large organization
- Highly degree of skill and experience in Microsoft Exchange, SharePoint and Lync
- Graduate degree / BE / Diploma (3 years) with 10+2 stream
- Any Microsoft Certification is preferred ( MCSA / MCSE / MCP)
- Managerial Courage & Leadership