Assistant General Manager Job Description
Assistant General Manager Duties & Responsibilities
To write an effective assistant general manager job description, begin by listing detailed duties, responsibilities and expectations. We have included assistant general manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Assistant General Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Assistant General Manager
List any licenses or certifications required by the position: CPR, AED, ISO, CDM, CAI, CPRC, LEED
Education for Assistant General Manager
Typically a job would require a certain level of education.
Employers hiring for the assistant general manager job most commonly would prefer for their future employee to have a relevant degree such as Collage and Bachelor's Degree in Hospitality, Business/Administration, Hotel and Restaurant Management, Business, Education, Management, Administration, Sound, Supervision, Finance
Skills for Assistant General Manager
Desired skills for assistant general manager include:
Desired experience for assistant general manager includes:
Assistant General Manager Examples
Assistant General Manager Job Description
- Manage day-to-day operations of high-volume business
- Provide hands-on support to team
- Accountable for the delivery of product test data to achieve Client Satisfaction by maintaining production and specified turnaround targets
- Reports turnaround times in monthly reports, manages to goal of 100% on time delivery
- Monitors and reports weekly projection status (#samples processed/personnel)
- Lead team to a zero recordable and near-miss incident approach
- Generates revenue by providing assistance to General Manager in managing the reservation system and procedures
- Assists GM in budget and expense management by utilizing labor scheduling tools to follow demand patterns
- Assists GM in managing staff by conducting staff meetings
- Manages facilities by working closely
- A minimum of 1-2 years prior leadership experience strongly preferred
- A minimum of 2-4 years of prior experience in a family, fast-food, or casual dining restaurant is preferred
- Must also be able to work a minimum of 25-30 hours per week through
- Communication Skills – Ability to read, analyze, and interpret legal documents (lease documents, claims of lien, ), general business periodicals, professional journals, technical procedures, or government regulations
- Our typical day at the hotel.
- Managing key business operations including inventory, bank deposits
Assistant General Manager Job Description
- Ensure that all operational departments our vendors and partners follow the PCI compliance protocol
- Manage venue events and shows, ticketing, advance show needs (concerts and special events), show settlement
- Analyze event calendar and determine appropriate staffing levels
- Manage day to day office operations
- Oversee guest relations and ensure customers have the best experience possible
- Make recommendations to the General Manager on allocation of departmental budget, monthly reforecasting and reconciling of monthly financial statements
- Oversee all operations and make decisions in General Managers’ absence
- Ensure a safe environment for Guests and Team Members to reduce the risk of injury and accidents
- Responsible for making appropriate decisions in a fast paced environment (e.g., assign breaks, cut staff appropriately, side work)
- Managing facility-wide, cross-functional operations improvement projects
- Replace the General Manager when he is not on site
- A minimum age of 19 year
- Practices a hands-on and engaging to leadership style and holds team members accountable
- Performing technical and administrative duties including writing and reviewing reports (Profit and Loss statements, yield management, capital planning, payroll, ), monitoring department checkbooks, ordering inventory, and conducting associate reviews
- Interviewing, hiring, coaching and counseling department managers in the efficient operation of their respective areas
- Assisting in the associate orientation and position on-boarding process
Assistant General Manager Job Description
- Work closely with Ground Support Equipment (GSE) maintenance department, ensuring minimal down time for all Company support equipment
- Develop, implement, and monitor GSE Preventive Maintenance (PM) program
- Possess excellent interpersonal skills and the ability to speak to all levels of clientele
- Responsible for scheduling loading dock/service elevator for all move-in, move-out other service elevator requests
- Follows safety procedures and maintains a safe work environment in all common areas heart of the house
- Maintains current resident information in Connect (amenity reservations, vehicle, pets and visitor registrations)
- Ensuring continuous improvement in the areas of safety, operations, finance
- Assist the General Manager in all front of the house operations, ensuring excellence in guest service and satisfaction through a "Do Whatever It Takes Attitude"
- Support the day-to-day operations of the GM
- Maintain professional and personal calendar of GM’s meetings, conference calls, events, appointments and travel
- Monitoring of staff to ensure the adherence to established policies and procedures
- Communicating clearly in written and verbal forms with the ability to present concepts and ideas to management, peers, and associates
- Supervisory experience in the hotel industry a must
- Experience with Marriott computer systems preferred
- Must be ServeSafe certified within 60 days of employment
- Guest Service - knowledge of principles and processes for providing Guest services
Assistant General Manager Job Description
- Monitor incoming and outgoing calls
- Prepare outgoing mail and correspondence including emails and couriers
- Maintain and organize confidential / critical documents
- Assist in preparation of presentation materials (e.g., PowerPoint, memos)
- Provide background materials and preparation for meetings
- Greet guests and ensure that their business needs are met
- Assess circumstances and problem solve with minimal supervision
- Prepares and monitors quarterly revenue goals and expenses generating various (weekly, monthly, quarterly and annual) business volume reports and updating forecasts
- Assists in interviewing, hiring, training, planning, assigning, and directing work at all levels, evaluating performance, rewarding, and disciplining associates
- Organizes compilation of all necessary data required to prepare annual budgets for club, the comprehensive annual clubs business plan
- Successful completion of alcohol and food certification (ServSafe) and/or other required classes by state within 60 days of employment
- Must be able to stand and walk for periods up to ten to twelve hours in length, in a fast paced environment
- A minimum of 2+ years of Restaurant General Management/Senior level experience
- Knowledge of the Association Board of Directors, the General Manager, and how those roles
- Demonstrated leadership abilities to develop and motivate successful teams
- Regularly, driving by vehicle within a designated branch territory
Assistant General Manager Job Description
- Monitors basic personnel policy, reviews policies relating to personnel actions and training along with professional development programs
- Ensure that all areas of the hotel are performing at the highest level
- Never settle for less than the best if something is within your control
- Set and maintain high level of guest service and respond to social media sites
- Provide support and recognition to the line staff
- Work closely with Front Office Manager and Director of Housekeeping to ensure all company standards are met and company culture and programs are supported and encouraged
- Coach, counsel, and discipline all shift employees along with the department head
- Indirectly responsible for overseeing other hotel functions such as Security, Engineering, Reservations and In-Room Dining
- Assist with coordination and supervision of any project work as necessary (capital, laundry/linen, floor cleaning)
- Communicate openly and frequently with General Manager
- Working knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint, ) and transportation related software
- At least 3+ years full service, high volume senior level restaurant management experience
- Extensive front of the house knowledge
- Foster and maintain collaborative Board, Landlord and Building Management relationships
- High-end F&B experience is preferred
- Post-College graduation (4-year degree), a minimum of 5+ years in the hospitality industry is required