General Manager Job Description
General Manager Duties & Responsibilities
To write an effective general manager job description, begin by listing detailed duties, responsibilities and expectations. We have included general manager job description templates that you can modify and use.
Sample responsibilities for this position include:
General Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for General Manager
List any licenses or certifications required by the position: CPR, AED, ASE, PMP, NFP, CRO, GSC
Education for General Manager
Typically a job would require a certain level of education.
Employers hiring for the general manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Management, Business, Business/Administration, Education, Marketing, Hotel and Restaurant Management, Supervision, Accounting, Communication, Hospitality
Skills for General Manager
Desired skills for general manager include:
Desired experience for general manager includes:
General Manager Examples
General Manager Job Description
- Recognizing outstanding work performance while providing necessary constructive feedback
- Maintaining up-to-date knowledge of the store trade area and the surrounding community
- Developing and maintaining positive relations with the surrounding community through effective marketing and sponsorship
- Adhering to all company food safety, cash handling and operational policies and procedures and ensuring that all team members are in compliance as well
- Passionately lead your team in the execution of their duties
- Lead change confidently, rolling out company initiatives in your restaurant with full force
- Continually review restaurant operations to identify any problems, concerns and opportunities for improvement
- Surprise every guest with the experience, every time, modeling the way for your team
- Give team members timely and actionable performance feedback, helping them to grow and improve
- Manage and motivate team members through positive and respectful leadership, and recognize them for a job well done
- Must have a strong business aptitude and passion for the golf business
- CMAA and/or PGA Member preferred, but not required
- Must have 1-3 years of experience in total golf facility management
- Availability to work on a full time basis
- Employee and operations management or leadership experience required
- Ability to work store hours of operation, including Saturdays
General Manager Job Description
- Ensuring a respectful and diverse workplace exists in the restaurant
- Manages budget and expenses by
- Partnering with Operations Manager to create a customer service culture within the branch
- Identifying process improvements to increase efficiency or reduce costs
- Manage the financial performance of the property and the achievement of property sales and profit objectives
- Serve our guests by modeling excellent service by striving for warm hospitable interactions, , identifying and addressing guest issues
- Build and manage your team
- Establish and implement local community relations activity to build local relations and support needs of the community while demonstrating a positive image for brand
- Implement and manage the property’s Safety and Security program
- Support your team by stepping in to perform any task that is asked of the property team with a willing and servant attitude
- Develops and maintains quality systems and controls to ensure customer satisfaction
- Develops and monitors the repair and preventive maintenance programs for equipment to achieve maximum running speeds while safeguarding corporate assets
- Directs the efforts of plant supervision to enforce the consistent application of policies, procedures, and plant rules which may include the terms of a collective bargaining agreement
- Monitors, trains, and communicates safety and quality programs and assures compliance with company policies and government regulations
- Works with sales and marketing in developing new product lines along with improvements and modifications of existing products
- Stays abreast of new trends and developments in methods, techniques, equipment, tools, materials, and supplies which might be incorporated into the production process to increase efficiency or better use resources
General Manager Job Description
- Manages vendors and contractor selection process and contracted activities including landfill construction needs and other infrastructure requirements
- Direct the flow of information for sales activities and analyze/evaluate data to maximize sales volume, profitability and store productivity to ensure store sales and profitability are met
- Review sales mix, host store results, and trends
- Develop, continually cultivate and maintain a high level of customer service and customer satisfaction in designated store
- Maintain ongoing communication with store associates and District Manager concerning ideas, plans, information, and issues affecting the company/store/business
- Recruit, interview, lead, hire, train, develop, increase/maintain high morale, and discipline store associates to ensure adequate staffing and proper service is provided
- Coordinate store sales/promotional activities
- Tour and visually inspect property on a daily basis
- Active participation in the sales and marketing process, budgeting and forecasting
- Regular ongoing monitoring of staff to ensure the adherence to established policies and procedures
- The minimum related experience required for this position is 5 to 7 years
- Basic knowledge of planning and scheduling functions
- Basic knowledge of PC operations & software including JOE, Word, Excel, and Flex
- Ability to handle a multiple tasks with varying deadlines
- Ability to work with extremely confidential information/situations and maintain confidentiality
- Ability to evaluate and recommend appropriate action as necessary on productivity, utilization, scrap, safety and personnel related issues
General Manager Job Description
- Coordinate with Customer Relations providing feedback, research and response for customer complaints/compliments
- Effectively communicate all airline business to internal and external departments and customers
- Work to establish contract revenue and actively pursue opportunities to ensure station profitability
- Establish goals and objectives and constantly measure the performance of the station ensuring goals are met
- Responsible to evaluate, manage and provide ongoing feedback to employees while developing individuals and encouraging career advancement (G4 stations only)
- Develop a succession plan (G4 stations only)
- Lead and present investigations for aircraft damage, security issues, OJIs (G4)
- Lead by example, motivate to achieve results by exemplifying integrity, professionalism and excellent communication skills
- Develop customer correspondence at an executive level
- Extensive problem solving when working with irregular operations
- Minimum of four (4) years of experience in the restaurant industry with responsibility for full execution of running quality shifts and driving sales/performance for a restaurant OR proven track record as a CEC Manager or Senior Assistant Manager
- Bachelor's Degree in Engineering or Business (or equivalent)
- A minimum of 15 years of direct industry experience in managing business functions
- Understanding of the Process Industry market drivers
- Solid understanding of running a complex multi-product and multi-value stream business
- Ability to manage and negotiate with an international large supply chain
General Manager Job Description
- Responsible for the complete oversight of a single store, which includes, but is not limited to profitability, P&L management, human resources, and marketing
- Skilled and knowledgeable of all duties and responsibilities necessary to the efficient and cost effective operation of the store
- Responsible for efficiency of operations, optimum food and labor costs, minimizing waste
- Prepares reports to track such items as food cost, waste, sales, inventory and hours worked by team members
- Constructs the "build to" portion of the "Prep Chart" and "Dough Production Chart" and completes/supervises product prep
- Responsible for the physical facility including minor repair and preventive maintenance on equipment
- Monitors inventory of food and beverage products
- Monitors build-to levels and submits orders to vendors that are within store guidelines
- Responsible for checking all vendor deliveries to make sure that the store received the designated amount of product and was charged accurately for it
- Assists at the front of the house, cashier, and counter person stations, making pizzas and ensuring that pizza assembly times are maintained at 5 minutes and total in-store service times are maintained at 10 minutes
- A career demonstrating increased responsibility and acknowledged as a leader in best practice management
- Entrepreneurial and innovative spirit and sense of urgency
- Strong collaboration and partnership skills with experience working across business groups with the ability to listen, solve complex problems, and deal with ambiguity
- Able to articulate a vision and prudent risk taker
- Proven ability to develop and implement new strategies in a competitive business environment
- Ability to develop talent -- both as individuals and teams with a strong coaching ability