Engineer Customer Support Cover Letter

Please consider me for the engineer customer support opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for electronic and electro-mechanical engineering leadership for new product development and sustaining team activities.

Please consider my qualifications and experience:

• Participate in planning processes within the department, thus providing support to the marketing and budgeting processes
• Troubleshooting and resolution of ACS related issues on Service provider domain having technologies like ACS TACACS+ and Radius AAA for devices of all IPMPLS, WIFI domain
• Perform occasional technical account management for distinguished customers
• Demonstrate initiative to continue enhancing product quality and customer service
• Experience with system/application enhancements and change management
• Capable of writing Customer Service Process documentation and providing assistance and training on related application fundamentals to Customers/Partners/Colleagues
• Able to debug problems and deliver solutions with a high level of customer satisfaction
• Self-motivated, sense of urgency, personable, well organized, attention to detail

I submit this application to express my sincere interest in the engineer customer support position.

Previously, I was responsible for installation support, maintenance, modification and/or repair on 1-2 groups of mechanical, electro-mechanical, electronic and/or refrigeration instruments.

Please consider my experience and qualifications for this position:

• HP, IBM, Dell Server Support, or certifications, MCSE, VCP, CCNA, CCNP, CCIE- VCP or CCNP/DCN
• OEither B2B customer support experience, or supporting internal employees in an IT support department
• Team player with high stress tolerance
• Good knowledge on microwave transmission
• Good knowledge on Java and Javascript programming and Linux scripting
• Accomplished team player
• Willing to travel frequently, both within the country and overseas
• Self-motivated, innovative, and organized

In response to your job posting for engineer customer support, I am including this letter and my resume for your review.

In the previous role, I was responsible for engineering support for electronic and electro-mechanical equipment and processes, including the development, initiation and modification of processes for the production of new components.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience or Certifications in of the following is preferred- CCNA, CCNP, CCIE
• Team player who wants to be part of a fun, fast moving organization
• HBO-level (IT, Technical or related)
• Executing the work with great sense of responsibility and quality
• Knowledge of computer networks and serial data communication
• Knowledge of maritime hardware like GPS, Gyro and Communication equipment
• Affinity with giving training and instructions to customers is a pro
• Technical maritime knowledge is a pro

I would like to submit my application for the engineer customer support opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for ad hoc support for A/V presentations, video conferencing and telecom services (Cisco video conferencing equipment knowledge preferred).

Please consider my qualifications and experience:

• Shift work other than first shift
• A rotating shift assignment
• A work week other than Monday-Friday
• Possess advanced skills in electro-mechanical troubleshooting
• Possess above average talent in the proper use of common tools and test equipment to effect proper repair of hardware and computer equipment
• Knowledge of telecommunications operations systems, SQL and wireless networks
• Experience with Wireless Telecommunication projects
• Customer facing support or product development experience

I would like to submit my application for the engineer customer support opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for direction and oversight to technicians in fabrication and installation of complex mechanical and related electronic equipment and systems.

Please consider my qualifications and experience:

• Experience with software and hardware issues
• Either B2B customer support experience, or supporting internal employees in an IT support department
• BS or MS in an engineering or related technical discipline
• Perform break-fix Service Request case handling for Cisco's largest SP customers involving Routing, IOS-XR and Switching technologies
• Acts as a technical expert in Routing / Switching
• In-depth Knowledge of Routing Protocols BGP, MPLS, L2VPN, L3VPN, MVPN and OSPF
• IOS-XR technologies and experience in a support structure needed
• Strong working knowledge and experience supporting CRS, ASR9k, 7600, and 6500