Manager, Customer Support Cover Letter

I would like to submit my application for the manager, customer support opening. Please accept this letter and the attached resume.

Previously, I was responsible for first-call, 2nd level technical support to our clients seasoned System Administrators on a wide spectrum of storage and backup software and hardware.

Please consider my experience and qualifications for this position:

• Familiarity with IT Service Management tools and framework (COBIT, ITIL, CMMI, ) preferred
• Basic understanding of Networks, servers, and Computer configuration
• Communication Skills - questioning and active listening, building trust, empathy and mutual understanding
• Planning and Organisation Skills - prioritising and organising tasks and activities, time management self and team
• Proven Innovation Skills - creativity, taking initiative, problem solving and decision making.Diversity
• Mother tongue Dutch and fluency in English
• Ensure all activity is managed within budget and headcount controls
• Sales, Business Development or Customer Management experience

In response to your job posting for manager, customer support, I am including this letter and my resume for your review.

In the previous role, I was responsible for first and second level support for all E-commerce Services, including in priority the frontend and/or backend applications;.

Please consider my qualifications and experience:

• Experience working with inventory systems essential
• Experience with Data Storage Technology (NAS, SAN, Converged Infrastructure)
• Interpersonal and Organizational skills Sense of Urgency
• Experience working in Heavy Duty Truck industry or other relevant B2B industry
• Knowledge of CX principles and strategies
• Familiarity with the Medallia platform
• Lean Six Sigma Master Black Belt certification or equivalent
• Custmer service skills.Interpersonal and Organizational skills

I submit this application to express my sincere interest in the manager, customer support position.

In my previous role, I was responsible for day-to-day technical support to employees for internal hardware and software as well as support for network, server, and storage infrastructure for 300+ users.

My experience is an excellent fit for the list of requirements in this job:

• Excels in a fast pace, community environment and can reference upon a collaborative management style
• Works independently with functional/ business requirements and follow principles of project management and quality guidelines when designing and implementing a solution
• Promptly escalate exceptions to the Director
• Accountable for individual performance
• Accountable for individual performance of team members
• HSC holder and above
• Experience in shaping organization strategies and performance metrics
• Experience working in a fast-paced, dynamic support environment to meet aggressive business objectives

Please consider me for the manager, customer support opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for technical software and hardware direction, support and training on hardware and software use in response to client requests.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Basic technical knowledge of and competence in websites, smartphones and tablets basic operational knowledge of billing and fulfillment systems
• Previous experience in a subscription-based business
• Knowledge of goal setting, problem-solving, decision making, and planning, assigning, and supervising the work of others
• Proficient in Microsoft Office (Excel, Work, PowerPoint, etc)
• Sits for extended periods, utilizes close visual acuity for working with computers
• Deep understanding of customer resource management solutions (particularly Oracle Service Cloud and Salesforce)
• Expert knowledge of office productivity tools (Google and Microsoft)
• Strong knowledge on IT infrastructure & related components, application deployment and support functions

In response to your job posting for manager, customer support, I am including this letter and my resume for your review.

In my previous role, I was responsible for end user support of all hardware, software, telecommunications and audio-visual training and support; demonstrates knowledge of software applications.

Please consider my experience and qualifications for this position:

• Review and Approve all manual Adjustments to agent’s accounts
• Strong technical expertise in HP Print and Solutions Technology
• Improving operational management systems, processes and best practices that guarantee organizational well-being
• Managing day-to-day activities, analysing statistics and reading and writing reports
• Managing quality assurance programmes
• Setting and reviewing budgets and managing cost
• Proven work experience as operations manager
• Adequate knowledge of organisational effectiveness and operations management