Manager, Customer Operations Cover Letter

I would like to submit my application for the manager, customer operations opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for statistical information to ensure the most effective utilization of personnel, equipment and materials for electric and/or gas operations.

Please consider my qualifications and experience:

• Appraisal of bid documentation to identify key risks and opportunities
• Organising and leading bid review meetings
• Supporting the Support Services bid management process
• Preparing and maintaining a library of collateral for use in bids
• Formulating and developing alternative proposals including value engineering, quality assurance and overall integrity of bids
• Managing the Customer Operations bid cost model, monitoring against actual expenditures, resources and costs through liaison with the Resource & Planning Manager and the Finance team
• Input into the planning and programming and the development of Customer Operations, maintaining a bid pipeline and capacity plan, including Disaster Recovery
• Development and delivery of a mobilisation framework to ensure that what Customer Operations bid to a client is what is delivered

I submit this application to express my sincere interest in the manager, customer operations position.

In the previous role, I was responsible for oversight to ensure that best practices, consistency, and compliance with regulatory standards are implemented across client reporting materials.

Please consider my qualifications and experience:

• Develop and leverage constructive relationships with key account contacts
• Continuously review business potential for area of responsibility and identify improvement and business opportunities
• Develop, commercialise and delivers innovative solutions - identifying and converting potential organic growth opportunities
• Collaborate with internal functions that support the customer satisfaction and growth processes (Solution Design, Operations, HR, IT, Real Estate, Legal/ Finance ), to gather information and coordinate actions to support bid submissions
• Work closely with the customer operations team (ensure quality, improve performance) and deliver positive renewal strategies and results
• Participate in best practice sharing between within Specialist Services community
• Map and assess stakeholders within assigned target accounts - building relationships at multi-level
• Maintain positive customer relationships and Contribute to the Continuous Improvement agenda

Please consider me for the manager, customer operations opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for work direction and business context to ensure employees understand the link between their work and company goals and strategies.

Please consider my experience and qualifications for this position:

• Competent in the use of Excel, Access, Word, PowerPoint, Microsoft Project desirable
• Excellent familiarity with Salesforce
• Deep understanding of process and rules engines
• Analytical mindset – experienced with reporting and making data-driven decisions/recommendations
• Experience with Gainsight or similar CSM software is ideal
• Demonstrate MS Office Skills in Excel, PowerPoint, and Visio, database and report generation applications knowledge
• Demonstrate high aptitude in critical thinking and creative solutions
• Manages an extended team of approximately 60 people

In response to your job posting for manager, customer operations, I am including this letter and my resume for your review.

In my previous role, I was responsible for and support a safe work environment and safe work practices through the delivery and reinforcement of various safety programs and continuous improvement of operating methods and processes.

Please consider my experience and qualifications for this position:

• PC software proficiency (Word, Excel, PowerPoint)
• Experience and knowledge of regulatory rules and regulations
• Have worked with Fraud and Identity products
• Excellent analytical skills balanced with strong writing skills
• Able to create and manage budgets
• Able to produce timely, high quality deliverables with strong attention to detail
• Demonstrates effective team-leadrship skills to influence others to achieve organizational results and collaborate across functional boundaries to improve business processes in creative ways includes strong interpersonal skills to develop rapport, relationships and consensus
• Able to perform economic analysis of business opportunities

In response to your job posting for manager, customer operations, I am including this letter and my resume for your review.

In the previous role, I was responsible for the overall direction to develop and refine network operations standards, processes and work practices to ensure efficient operations.

Please consider my qualifications and experience:

• Strong leadership, managerial, coaching and decision-making skills including an understanding of the primary key performance indicators that lead to providing excellent customer experience
• Manages mid-level complexity customer deployments
• Creates and communicates with customers simple project plans for standard project milestones
• Manages activities of cross-functional groups to ensure commitments are met
• Handles mid-level escalations independently (manager-assisted otherwise)
• Resolves standard issues independently (complex with manager assistance)
• Prince2 Foundation certification preferred
• ServiceCloud experience preferred