Customer Operations Manager Cover Letter

I would like to submit my application for the customer operations manager opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for planning, Designing, Implementation, Operation and Optimization services to Cisco Sophisticated Services Customers around Cisco’s Enterprise Network & Data Center products and related solutions.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Facilitating the appointment of key colleagues to individual mobilisations
• Managing the delivery of each mobilisation in Customer Operations to the agreed level of quality, programme and budget
• Managing third party contributions to the bid or mobilisation
• Managing the relevant communications with all stakeholders
• Managing risks to the successful outcome of the bid / mobilisations
• Reporting progress at regular intervals to the Customer Operations SLT
• Good knowledge of project management approaches, such as PRINCE2, would be an advantage
• Flexible in approach to solving issues and delivering programmes

Please consider me for the customer operations manager opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for customer service support utilizing problem solving and conflict resolution skills to assist in the technical and logistical operations required to maintain Network Operations Center (NOC) day to day operations.

Please consider my experience and qualifications for this position:

• Collect customer feedback and participate in internal and customer reviews
• Experience of working within Operations or Account Management
• Extensive account management experience
• Experience within the waste industry
• Self-starter who is comfortable taking the initiative continuously demonstrating curiosity by keeping ahead of customer service developments and working with new and new technologies to develop, implement, measure and refine customer experiences
• Accountable and owner of customer issues, from start to finish
• BS or equivalent in engineering, computer science, business, or related fields or relevant work experience
• Broad knowledge of consumer banking products

Please consider me for the customer operations manager opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for highest level support and escalation of critical network-related incidents and outages from BHGE Network Operations Center.

Please consider my qualifications and experience:

• This leader will oversee all aspects of the customer collection process including collections from North America, Europe, South America and Brazil the cash application process
• Oversees and manages relationship with third-party vendor (TCS) for transactional work and cash applications, including but not limited to KPI review, FTE reviews and identifying additional opportunities for improvement and outsourcing
• This role will own the SLA metrics for the North American Customer Collections process and be instrumental in developing ongoing KPIs for the teams, TCS and overall service line
• Coaches and manages the team and extended team members for continued growth, development and improvement
• Serves as liaison and business partner for the Business Units on improvements, collection issues and overall projects
• Energetic team player with ethos of high performance
• Intermediate computer skills in Microsoft Office, ERP/CRM system
• Recognize strategic implications of problems and issues

Please consider me for the customer operations manager opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for training, troubleshooting and technical advice and direction to local and remote personnel including the Network Operations Center.

My experience is an excellent fit for the list of requirements in this job:

• Able to manage multiple projects/tasks, perform concurrent assignments and prioritize requests and work assignments across multi-faceted projects
• Able to find solutions with a can-do problem solving attitude, applying diligence, determination and creativity to resolving all challenges
• Able to demonstrate is a quick learner, who can absorb new ideas swiftly and easily
• Able to understand relational database principals, statistical techniques, methodologies, and experience with advanced analytics tools such as SAS, SPSS, or R
• Able to view and operate a personal computer, either desktop or laptop, for extended periods of time creating, composing and reviewing documents and spreadsheets
• Able to communicate orally and in writing in a clear manner and hear oral communication either in person or on equipment such as telephone or mobile phone
• A successful track record of helping to execute on complex business projects
• Experience of working in Operations (Preferred but not critical)

I am excited to be applying for the position of customer operations manager. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for tier 2 Operations support the operations of a 24/7/365 Network Operations Center (NOC) for the General Services Administration.

Please consider my qualifications and experience:

• New Voice Media experience preferred
• Detail orientated with strong decision making skills to solve complex process issues
• Experience in dealing with a high paced sales department
• Experience in database/list management
• Web CMS experience (Adobe Experience Manager preferred)
• Experience with at least one email services provider (Eloqua or Responsys preferred)
• Intermediate SQL knowledge or the drive to become an expert in various data querying languages
• High level understanding of end to end process for the quoting, installation, billing, and service management of customer services in a carrier telecommunication network