Customer Support Agent Cover Letter

In response to your job posting for customer support agent, I am including this letter and my resume for your review.

Previously, I was responsible for installation and PC set up for Windows 10 / Office 365 to client users in person.

Please consider my experience and qualifications for this position:

• Collaborative spirit and proven people skills
• Intermediate knowledge of IT systems
• Have experience in a Customer Support role providing assistance (phone preferred) to customers with technical issues
• Have experience using iOS and Android phones and familiarity with the Settings Menu of both iOS and Android
• Have a basic understanding of the functionality of Wi-Fi networks and how to connect Wi-Fi-enabled devices to Wi-Fi networks
• Have past job experience using CRM software
• Self-motivated to learning new skills without formal training
• Diagnose fault-related tickets by effectively utilising software diagnostics and other network/product utility programs wherever possible

In response to your job posting for customer support agent, I am including this letter and my resume for your review.

In the previous role, I was responsible for telephone, and Internet support to customers who have questions or issues related to system configuration/setup, product functionality (attachments, scanning, printing, exporting), performance and hosted software services.

My experience is an excellent fit for the list of requirements in this job:

• Good location in Sluseholmen with open-office and good transport options
• Fluent in Finnish both verbally and in writing
• Experienced in English, as our internal communication and documentation takes place in English
• Flexible and adaptable, as it can fluctuate between when busy and when the phone is quiet
• Team player - builds collaborative relationships within and across teams
• High-level technical knowledge of IP addressing and Firewalls/network security
• Advanced level of English and Spanish is mandatory
• Technical experience or equivalent technical knowledge preferred

Please consider me for the customer support agent opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for first and second level support to troubleshoot and resolve issues involving items such as the following-- Hardware: Printers, Scanners, Peripherals, etc.; Software: System Software (Windows 7, Windows 10); Firm Applications: Caseware, GoFileRoom, etc.; Common off the shelf (COTS) applications (MS Office 2010/2016, Adobe Acrobate, etc.); Connectivity: Network access (User Accounts, Email, Internet and LAN), Remote Access clients (Virtual Private Network – VPN); Video/Audio conferencing; Mobile communication devices (Blackberry, Smartphones).

Please consider my qualifications and experience:

• To liase and refer issues to correct/relevant entities other GCSC’s, PTT, IOC and other Vendors as appropriate
• Qualification in Hotel Management or related discipline
• Internet troubleshooting skills
• Advanced level of English and a second language is mandatory
• Advanced level of English and Portuguese is mandatory
• Native Czech speaker
• Good communicator & team player
• Active gamer

I am excited to be applying for the position of customer support agent. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for windows 7, 8 and 10 OS Support.

Please consider my experience and qualifications for this position:

• Advanced level of English and Italian mandatory
• Demonstrated computer skills with intermediate knowledge of Microsoft Office programs such as Outlook, Word, and Excel
• Able to type 30 wpm net
• Able to quickly neutralize difficult situations and customers to maintain positive relationships
• Team-oriented, adaptable, coachable, dependable
• Multinational company, with good development opportunities both nationally and internationally
• Become part of an important team where the ambiance is friendly and informal
• Cozy and social atmosphere with good fellowship with all the Nordic countries (Denmark, Sweden & Norwegian)

I am excited to be applying for the position of customer support agent. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for software and Hardware trouble shooting/repair/ upgrades/ configuration on MS Windows products.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experienced with Microsoft Operating Systems and Internet Explorer
• Intermediate level of English knowledge (preferred)
• Demonstrating empathy by understanding customer concerns
• Maintaining high customer satisfaction ratings and adhering to service level agreements and set Operational KPIs
• Experience working in customer services management system
• Experience working in customer service management system
• Minimum 6 months of experience with chat and email
• Tech-savvy, regular user of video sharing platforms and cloud storage solutions