Agent, Customer Service Cover Letter

I would like to submit my application for the agent, customer service opening. Please accept this letter and the attached resume.

Previously, I was responsible for guest assistance with florists, couriers, mail services, rental of small business machines, international calls, etc.

Please consider my qualifications and experience:

• Engage and present products & solutions that drives sales with our customer’s needs in mind
• Pass a comprehensive and in-depth IndetoGO background check and drug test
• Customer service related experience engaging and speaking to customers and understanding their needs
• Collaborate and work with other team members
• Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
• A passion to help those in need
• Troubleshoot basic and routine customer issues that are technical in nature
• Prior experience utilising a multi-line telephone system

I am excited to be applying for the position of agent, customer service. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for office related clerical support including: fax, scan, mail and copying.

My experience is an excellent fit for the list of requirements in this job:

• Beginner Microsoft Excel & Outlook skills
• Minimum six months sales, customer service or related experience
• Familiar with keyboard and basic computer skills-including using Windows based programs, navigating the Internet, and willing to learn new technologies
• Relevant experience in a call center
• Self-sufficient and able to work with minimal supervision
• Professionalism in speaking over phone calls, emails, and live chats
• Excellent empathy and listening skills
• Willing to learn and have patience

Please consider me for the agent, customer service opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for leadership and collaboration within a team to develop retail infrastructure solutions leveraging core Microsoft products.

Please consider my qualifications and experience:

• Accurately use appropriate client or business systems to log and process received calls or emails
• Communicate effectively with all MHM Local and other MHM contracts, to ensure the efficient, professional and effective provision of services
• Adhere to business call quality framework
• Adhere to CSA and business code of conduct at all times
• Substantial experience within a customer service environment dealing with members of the public either face to face or through telephone
• Considerable amount of experience working within an office environment or similar
• Strong knowledge of all Windows based technology
• Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives

I am excited to be applying for the position of agent, customer service. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for service on all AMEX Assurance products (non-licensed role), except Car Rental.

My experience is an excellent fit for the list of requirements in this job:

• Achieve Departmental service level agreements, annual role objectives and KPI’s – achieving individual objectives relating to productivity, product knowledge and attendance
• Support in delivering initiatives across Sales and Service, Assistance and Claims Departments, work closely with our other departments to achieve the overall objective of improved customer service
• Undertake and pass all training provided, participate in self-development through coaching, mentoring, content specific training self-feedback to Team Leaders on progress
• Able to self-reflect/analyse, actively seek feedback to identify strengths and personal development areas
• Substantial experience within a customer service environment dealing with members of the public both face to face and through telephone
• Effectively work and cooperate with supervisors, co-workers and clients
• Follow the directions of supervisors
• Dependable and flexible, could potentially get Overtime

I would like to submit my application for the agent, customer service opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for back office support for request and access management activities.

My experience is an excellent fit for the list of requirements in this job:

• Dealing with incoming calls, emails and web form queries from external contacts ensuring delivery of a quality service on a consistent basis for all queries
• Ensuring day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
• Validating locations and Eircodes via the online Eircode Finder within agreed guidelines
• Ensuring a positive image and first impression to all contacts
• Logging of cases to have addressing queries resolved by third parties
• Highly methodical with a thorough attention to detail
• Team player with excellent communication and organisational skills
• Excellent PC (including Microsoft suite most notably Excel) and data entry skills