Agent Support Cover Letter

I am excited to be applying for the position of agent support. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for administrative support to the technical team as well as the senior management team by organizing meetings, travel arrangement and performing other basic administrative functions for them;.

Please consider my qualifications and experience:

• Sense of urgency and self-motivated
• Company policy compliance
• IT policy enforcement (experience)
• Advanced PC hardware knowledge (A+ preferred)
• Advanced windows client knowledge (Windows 7-10)
• Basic PC imaging and deployments (Ghost or Windows)
• Basic networking (LAN/WAN, switch, router, RJ45, wireless)
• Basic windows server knowledge (install, server role setup)

I would like to submit my application for the agent support opening. Please accept this letter and the attached resume.

Previously, I was responsible for frontline computer support for staff, faculty, video conference systems, and public workstations to ensure resolution of computer problems through help ticketing system.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Other skills are valued (Team management, ITIL, Project Management)
• Experience in Deposit Operations, Loan Operations, Banking Centers, and/or Client Care
• Strong communication skills to relate to and respond effectively with external and internal customers and represent Bank Support and Old National Bank in a professional manner
• Possess a basic knowledge of all areas of banking as it relates to Old National structure and processes
• Excellent time management skills to support deadlines
• Spanish fluency is strongly preferred
• Strong written and verbal skills with English and Spanish
• Experience providing functional support with excellent verbal and written (email) communications, as appropriate

Please consider me for the agent support opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for training for all MARSHA system functions related to reservation sales (reservation entry and modification, mini-hotel set up and maintenance, 2-way system balancing, and queue management).

Please consider my qualifications and experience:

• At least a completed intermediate vocational education or equivalent
• A good professional command (level B2 European language levels CEFR) of at least English
• A good command of Microsoft Office tools
• Successful experience in event management / marketing
• Successful experience in relationship management
• Demonstrates a proactive work attitude
• Will be able to create a network of relevant POC in the area
• Displays professional maturity, poise, tact and firmness

In response to your job posting for agent support, I am including this letter and my resume for your review.

In the previous role, I was responsible for excellent customer service and collaborate across multiple functions and levels of the organization.

My experience is an excellent fit for the list of requirements in this job:

• React well under pressure and manage difficult or emotional customer situations
• Act with professionalism and diplomacy when communicating with a customer
• Be able to learn and apply information on multiple systems and applications
• Be proficient with Microsoft Office software including Word, Excel, PowerPoint and Outlook
• Calling into education
• Appointment making
• Natural proactive nature
• Comfortable to communicate via phone, fax, e-mail or other medium

I would like to submit my application for the agent support opening. Please accept this letter and the attached resume.

Previously, I was responsible for expert advice on the following: Agency practices and policies as they relate to SRG; a range of workforce, organizational and human resource functions; and procurement planning;.

Please consider my experience and qualifications for this position:

• GDS and travel agency experience is preferred
• Facilitate the clearance of DHL shipments by communicating with customers, DHL entities and the authorities on clearance requirements and any discrepancies preventing the successful clearance of these shipments
• Coordinate with the customer/DHL entities/government agencies to obtain the necessary shipment information and documents for the clearance department to successfully clear the shipments through the regulatory agencies when the existing information or documents are insufficient to permit successful clearance of the shipments
• Having good knowledge on Software skills (Word, Excel, PowerPoint)
• Focused on identifying and understanding each customer’s needs
• Able to set clear and realistic goals and objectives
• Able to make timely and appropriate choices based on accurate analysis and experience
• Persuades others of the value of an approach or idea