Customer Support Cover Letter

I submit this application to express my sincere interest in the customer support position.

In my previous role, I was responsible for tier 1 desktop support to teachers and staff by diagnosing, troubleshooting, and repairing issues with Windows, iOS, and Chrome OS computers & tablets.

My experience is an excellent fit for the list of requirements in this job:

• Proficiency with ACD phone systems
• Someone with Spanish speaking abilities
• Someone who has exposure to/proficiency with Crystal Reports
• Insurance Producer/Resident Producer License
• Conduct root cause analysis of trends and identify variations in task trends to aid in process improvement and appropriate remedies
• Build relationships with all departments to provide a positive customer experience
• Be able to read and understand maps
• Proficiency in Korean/Japanese will be an added advantage

I am excited to be applying for the position of customer support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for windows OS, MAC OS, Mobile OS support.

Please consider my experience and qualifications for this position:

• Good communication skills, readiness to help and support customers to solve their needs
• Excellent written and verbal communication skills in requested languages - Portuguese and English
• Customer service experience with verbal and written communication skills
• Help Desk IT and software end-user (how-to) support
• IT service management systems
• Active Directory Users, Computers and Email Administration
• Internet Explorer application/browser settings (Active X scripting, pop-up blockers)
• Familiarity with Oracle or other relational databases

I am excited to be applying for the position of customer support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for tier 1 support to end users for any Windows, MacOS and Linux hardware and software issues.

Please consider my qualifications and experience:

• Evaluate, prioritize and handle incoming requests and questions
• Assist golf associations in maintaining their association handicap data and member clubs which use the GHIN service
• Assist golf associations in maintaining their association Course Rating data
• Assist in the preparation and launch of new technologies to golf associations
• Other assignments and special projects, as requested
• Familiar with operation of business phone
• Experience with Oracle software preferred
• A knowledge of Printing and Packaging industry and processes

I am excited to be applying for the position of customer support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for tier 1 desktop support and remote support to KIPP Texas teachers, staff and students by diagnosing, troubleshooting, and repairing issues with Windows, iOS, and Chrome OS computers & tablets.

Please consider my qualifications and experience:

• Preferably experience with SAP
• Good knowledge of MS office and Windows based computer applications
• Updating customer's knowledge on BL SIS products
• Driving customer technical meetings
• Providing technical product trainings (if necessary involving the 2nd line support)
• Communicating market feedback and (technical) insights into customers future needs to Market Segments Teams
• Collecting and sharing market intelligence data and information on competitors' activities
• Experience in secured technologies and smart-card business

I would like to submit my application for the customer support opening. Please accept this letter and the attached resume.

Previously, I was responsible for customer with logical trouble shooting to resolve operation issues on mobile devices, tablets, computers and/or other consumer electronics.

Please consider my qualifications and experience:

• Knowledge of basic HTML as used for eNewsletter design
• Operations Systems and Data Source Knowledge
• Excellent Office programs knowledge
• Determine customer training needs and schedule the Clinical Education staff as appropriate
• Maintain a high level of communication with customers and develop training plans for customers
• Monitor off-site attendance and off-site registrations in a timely fashion
• Maintain effective working relationship with appropriate Sales and Service teams
• Accurately complete all billing documentation in a timely fashion