Customer Support Engineer Cover Letter

I am excited to be applying for the position of customer support engineer. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for day-to-day Functional Safety engineering Support, for Electronics programs, by performing safety analysis and preparing safety reports (in Support of Safety Work Packages).

Please consider my experience and qualifications for this position:

• Basic understanding of Intrusion Detection, Security tools and technologies
• Experience with Microsoft Windows, Linux, Unix System Administration
• Basic understanding of Network technologies (firewalls, routers, switches) and protocols (TCP/IP, SMTP, CIFS, HTTP, DNS, LDAP, SSL)
• Fetac Cert in Computer Science
• Competence/awareness of electrical installations
• Familiarity with machining processes/programmes
• Extensive Machine Tool Product (MTP) knowledge
• Expertise in the use of Sage CRM, Sage Line 500, Microsoft Access and other standard Microsoft packages

In response to your job posting for customer support engineer, I am including this letter and my resume for your review.

In my previous role, I was responsible for support and leadership to site safety programs and adhere to plant safety policies; complete required safety training and use safe work practices; participate in Safety and Housekeeping audits.

Please consider my qualifications and experience:

• Displays commitment to resolve problems and make decisions based upon the priority of the problem in relation to business needs
• Take full responsibility for the dealing with relevant customer complaints, queries and requests for information from the start to the end of the organization process
• Ensure that both an appropriate and adequate investigation takes place in all cases
• Provide customer help, support and technical issue resolution via E-Mail, phone and online meetings
• Provide input to the development of relevant products under support
• Perform creation of new accounts using company provide software tools
• An in-depth understanding and experience of the operations of a Customer Support Division
• Able to promptly answer support related email, phone calls and online meetings

Please consider me for the customer support engineer opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for assistance to system owner in researching event to determine safety implications, preparing analysis, recommendations and presentations to various safety processes, board and forums;.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Storage industry experience in support of OEM customers
• Understanding of SATA interface and associated tools
• Understanding of SAS interface and associated tools
• Understanding of PCIe protocol and AHCI, NVMe interface and associated tools
• C, C++ and python programming proficiency
• Understanding of ARM processors and toolsets
• Proficiency in Logic analyzers and oscilloscopes
• Overtime maintenance

I would like to submit my application for the customer support engineer opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for on-site & remote end-user desktop support in a mixed-OS environment (Mac OS X & Windows).

Please consider my qualifications and experience:

• Strong technical writing skills - Familiarity with Pratt & Whitney Military Engines and the PW customer base is preferred
• Provide second/third level technical support on a worldwide basis via phone, email, web and remotely
• Good understanding of networking (Ideally CCNP level)
• Experience with LDAP and Windows Active Directory Service
• CCIE certification Desirable
• Familiarity with Pratt & Whitney Military Engines and the PW customer base is preferred
• Provide second/third level technical support for ACI (Application Centric Infrastructure), APIC technologies
• Expertise with Nexus and UCS products

Please consider me for the customer support engineer opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for technical assistance to other engineering work groups as requested in the areas of hydraulics, pneumatics, material handling or special electrical projects.

Please consider my qualifications and experience:

• Minimum CCIE written
• Support experience for UBR10k
• Full CCIE preferred
• Routing Protocols, IPv4 , IPv6, MPLS, Quality of Service, L2VPN, Switching, XR, IOS-XR
• Additional language Spanish will be considered as an advantage
• Demonstrated excellence at teamwork, collaboration and knowledge sharing
• Prior experience with multiple OS such as HP-UX, Solaris, MS Windows and Linux
• Networking technologies TCP/IP, DNS, IPv6, LDAP, SNMP, SMTP, Wins, DDNS