Customer Technical Support Cover Letter

I am excited to be applying for the position of customer technical support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for limited support for approved mobile devices which contain State proprietary data, including, but not limited to e‐mail.

Please consider my experience and qualifications for this position:

• Process driven to ensure successful customer interactions and issue resolution
• Highly organized with little direction or support
• Open and willing to accept constructive ideas about performance and process
• Provide daily direction and communication to SRG Customer Support Team
• Assists the manager with daily operations that include development, and implementation training
• As a project lead, manages deadlines and delegates responsibilities to team
• Monitors daily workflow and ensures that correct procedures are followed
• Provide excellent technical support and customer service to TLOxp®’s clients in a fast-paced, dynamic environment utilizing both phone and e-mail support

I submit this application to express my sincere interest in the customer technical support position.

In the previous role, I was responsible for tier 1 support for NASA IT services including but not limited to desktop/laptop, mobile devices, networks, and password resets.

Please consider my experience and qualifications for this position:

• A self-starter and self-learner that is capable of working with limited supervision
• Understanding of cloud and virtualization infrastructures (OpenStack, RH, VMware, public clouds or Containers)
• Working knowledge of communication protocols within networking environments, Ready to acquire/broaden knowledge in DevOps and Cloud Technologies area
• To be stationed locally in Pakistan
• Communication & customer relationship
• Work issues across multiple platform environments, specially Linux
• Experience in Checkpoint, NIAM, Juniper SRX, Cubro
• Team player, lead performer

Please consider me for the customer technical support opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for security focused technical support to the company’s computer systems, including, but not limited to: software programs, hardware devices, operating systems, mobile devices, printers, and audio/video equipment.

Please consider my qualifications and experience:

• Excellent presentation and training skills Excellent verbal and written communication skills
• Understand linux network knowledge, such as linux network protocol, firewalls
• Technical customer service experience relating to automotive manufacturing preferred
• Prior exposure to international / European business preferred
• Willingness to relocate to U.S. South East or Mid-Atlantic regions if residing elsewhere
• Proficiency in C++ / C# / .NET programming in Windows environment
• Familiarity with Linux highly desirable
• Familiarity with networking and machine vision not necessary, but would be an asset

Please consider me for the customer technical support opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for support for wireless communication devices including, but not limited to, wireless access points, laptops, handhelds, WIFI mobile phones, printers, and other warehouse devices.

My experience is an excellent fit for the list of requirements in this job:

• Experience with electric vehicles, battery storage or solar electric products is helpful
• Strong electrical and electronic troubleshooting skills
• Basic understanding of wifi and IP network technology
• Very proficient with reading/understanding Architectural Drawings, Details, and Specifications
• Experience in providing software support to end users
• IT experience with agile software development principles
• Experience working with CRM or CMS tools
• Previous troubleshooting experience on medical lab instrumentation

I would like to submit my application for the customer technical support opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for support for multiple devices including but not limited to PC, iPad, iPod, MacBook, Chromebook, Android devices and Virtual environments etc.

My experience is an excellent fit for the list of requirements in this job:

• Support ongoing projects and give updates to clients on progress, variation orders
• Work closely with the sales team to increase business
• Coordinate with internal teams to execute work and deliver to client
• Follow up regarding project costs
• Report financial status for internal review
• Basic Financial awareness would be preferred
• Experience with, or awareness of, Surface or Drilling products would be strongly preferred
• Previous experience with industrial network protocols like Ethernet/IP, Profinet, and Modbus/TCP