Workflow Coordinator Resume Samples
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Workflow Coordinator Resume Samples
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BS
B Schowalter
Bobbie
Schowalter
37920 Kertzmann Harbors
New York
NY
+1 (555) 546 4263
37920 Kertzmann Harbors
New York
NY
Phone
p
+1 (555) 546 4263
Experience
Experience
Phoenix, AZ
Workflow Coordinator
Phoenix, AZ
Haley, Jast and Borer
Phoenix, AZ
Workflow Coordinator
- Provides management with workflow recommendations and assists with troubleshooting performances/standards issues
- Participate in customer/management calls related to workflow performance
- Monitor and manage department volumes and workload
- Perform other related duties and assist with special projects as assigned
- Manage and utilize customer translation workflow systems and databases
- Serves as de-facto manager in Manager’s absence
- Accepting workflow into the department and capturing all relevant data via the GDC collaborative workflow / architecture
Chicago, IL
Print Workflow Coordinator
Chicago, IL
Satterfield, Prohaska and Jacobson
Chicago, IL
Print Workflow Coordinator
- Works closely with immediate manager sharing information and following-up with account activity
- Facilitates vended work with external print vendors
- Coordinates administrative tasks performed by Client Associates
- Assign job requests to shop personnel based on priority and to maximize efficiency and effectiveness of the team
- Facilitate "sunrise" and "sunset" communication meetings to foster an environment of team collaboration & success
- Responsible for the overall delivery of contracted services at client site
- Attend operations staff and/or/client meetings and act as an operations focal point for the account
present
Philadelphia, PA
Project & Workflow Coordinator
Philadelphia, PA
Kerluke and Sons
present
Philadelphia, PA
Project & Workflow Coordinator
present
- Manage mailing lists and work with mailing houses
- Assist with media and publications advertising placements
- Create project budget reports
- Create weekly reports of projects’ progress
- Create comprehensive annual project reports
- Assist with scheduling meetings with clients
- Manage print buying
Education
Education
Bachelor’s Degree in Accounting
Bachelor’s Degree in Accounting
California State University, Fullerton
Bachelor’s Degree in Accounting
Skills
Skills
- Basic computer knowledge (windows based) along with knowledge of computer applications and/or equipment used in the assigned area
- Considerable knowledge of applicable lending operations
- Thorough knowledge of legal documents used to support applicable loan/lease processing
- Strong knowledge of operation functions, systems, policies and procedures for the assigned area
- Ability to work effectively and accurately in a fast paced, high production, professional environment
- Comprehensive knowledge of applicable credit policies and approval processes for assigned product(s)
- Good organization and attention to detail
- Ability to interact with client and team members in a professional and respectful manner at all times
- Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job
- Demonstrated ability to communicate in a professional manner (email, spoken, & reports)
12 Workflow Coordinator resume templates
Read our complete resume writing guides
1
IPD Workflow Coordinator Resume Examples & Samples
- Assigns work orders to Engineers based on complexity & engineer competencies. Ensures the right assignment of work to Engineers based on these pre defined and agreed metrics
- Monitors team SLAs, Mean Time to Complete Requests, Ageing requests and proactively takes actions as needed
- Monitors all escalations from clients and other stakeholders and prioritizes as per process
- Ensures that issues and recommendations with regard to programs, tools, projects, products, process, metrics, standards and customers are escalated in accordance with support policies and procedures
- Covers all management issues that are directed to the product and work with management team on operation duties and issues
- Champions recommendations to management for change/improvements and execute on approved proposal(s)
- Facilitates the group to work in a team environment and leverages top technical talent to share/transfer knowledge
- Promotes teamwork to achieve common goals; while encouraging individual contributions
- 5+ years Hands-on experience performing team management, operational or implementation functions in a large, complex, Enterprise environment
- Work Experience in Technology infrastructure with a high level of knowledge in Storage, Network, Server technologies & build processes
- Proficient in data mining and reporting tools including Business Objects, CUBE etc
- Proficient in Microsoft Excel, MS Access, PowerPoint and other reporting tools
- Ability to lead, learn, motivate and direct a workgroup
- Adaptability to learn and improvise on tools
- Detail oriented with an unrelenting pursuit of zero defects
- Scripting skills are desirable – Shell, PERL
- 3+ years Hands-on experience performing operational or implementation functions in a large, complex, Enterprise environment
- Broad understanding of storage infrastructure
- Proficient in Excel & PowerPoint
2
Workflow Coordinator Resume Examples & Samples
- Analyze, delegate and monitor staff’s monthly workload. Needs to be aware of the skills of each staff member and balance the work that comes into the department. Must be familiar with all work processes
- Supervise, train and coach staff under the direction of NBA Management team. Performs quality control checks and assists in the development of detailed operational procedures to ensure compliance to company policy and procedures
- Assist in preparation of reports for management based on the production and quality of the unit on a daily and monthly basis
- Position will also support production needs as required
- Strong leadership, problem solving and analytical skills are required to interact appropriately dealing with personnel, customers, management, co-workers, home office staff and other field employees
- Strong and effective oral and written communication skills
- Knowledge of Windows applications, Word, Excel
- Must be proactive
- Knowledge of volume processing and workflow management
3
Operations Workflow Coordinator Resume Examples & Samples
- Oversee staff that performs various functions within the operations department
- Maintain quality control within your area and ensure that all policies and procedures are followed
- Maintain reports to management regarding productivity and accuracy
- Ability to train fellow employees and oversee projects within the operations department
- Assist with the management of simple to moderate project development including day to day operational aspects of a project from beginning to end
- Exhibit leadership skills and capabilities
- Demonstrate proficiency in many aspects of the applications within respective area
- Perform other job-related duties or special projects as assigned
- Three plus years of banking experience or experience with banking systems
- Capable of accurate data entry/transaction processing
- Previous management experience preferred
- Leadership skills and capabilities
4
Presentations Department Workflow Coordinator Resume Examples & Samples
- Demonstrated ability to meet the job requirements through relevant and comparable work experience in a corporate, service-oriented environment, ideally in a financial institution
- Advanced knowledge of industry standard DTP packages (PowerPoint, Excel, Word) – essential
- Good knowledge of Adobe Creative Suite (Illustrator, Photoshop, InDesign, Acrobat Professional) – an advantage
- Ability to assess work and make decisions regarding resources and prioritisation of requests
- Strong organizational, planning and teamwork skills
- Strong interpersonal, customer service and communication skills (oral and written)
- Ability to work in a fast-paced environment , multi-task and cope with pressure
- Ability to enforce processes, policies and procedures
- Ability to mentor and matrix manage junior team members
- Great attention to detail and focus on quality and accuracy
- Demonstrates enthusiasm and willingness to learn
5
Citifinancial Servicing Transaction Processing Services Workflow Coordinator Resume Examples & Samples
- Four year degree in Business is preferred or an equivalent combination of education, training and related work experience
- 3-5 years experience in payment processing and cash management routines
- Direct and monitor activities with staff to ensure that established goals and objectives are met
- Promote and maintain a professional work environment
- Knowledge of all mainframe systems including SYMPHONY, MAESTRO, ACTION, FLEX, CACS
- Must be flexible with work schedule and able to work overtime on an as-needed basis especially at month end
- Ability to work independently without supervision
- Working knowledge of company policy and procedures
- Knowledge ofvolume processing and workflow management
- Knowledge of accounting and cash management routines
6
Workflow Coordinator Resume Examples & Samples
- Create and maintain ongoing historical statistics of critical Distribution Center metrics
- Liaises effectively with the external partners to provide information as requested for month end close, forecasts, and budgets
- Help with KPIs preparation every month
- Responsible for daily delivery creation for the hub
- Responsibility to ensure that the data required for the monthly management reports is updated and in-line with requirements
- Documentation of internal processes and procedures
7
Account Opening & Maintenance Workflow Coordinator Resume Examples & Samples
- Coordinate the opening and Day 2 verification of Consumer and Entity accounts as well as the documentary account maintenance
- Monitor various queues (Access Database, OneSource and WINS) to ensure the timely completion of requests
- Coordinate the non-documentary maintenance
- Monitor various queues (WINS & Access Database) to ensure the timely completion of non-documentary requests
- Provide ongoing proactive coaching, training and communication on the functionality across the various support systems such as Systematics, CitiSmart, NetX360, Open Wealth, OneSource, DMS, WINS and the Access Database
- Identify and implement process improvement across the Account Opening and Account Maintenance functions to streamline processes and reduce cycle times
- Support CSS by providing root cause MIS for errors to improve the Account Opening and Account Maintenance Experience
- Act as a project manager and champion initiatives supported by CSS
- Additional responsibilities as assigned, including backup to Team Leader
8
Payoff Workflow Coordinator Resume Examples & Samples
- Manage operations
- Motivate, coach and provide consistent feedback in order to promote growth and advancement
- Develop policies and procedures that address best practices, meeting all applicable Federal and State regulatory requirements, Client Serving Guidelines, IBM Control requirements, and meets customer expectations
- Identify areas of improvement and work with your team and others to successfully identify and implement solutions and controls
- Partner with staff, upstream and downstream customers, Compliance, Business Controls and Management to develop internal operating procedures and organizational functions that promotes sound internal controls to mitigate regulatory, financial, and operational risks related to collection of mortgage loans
- Partner with your vendors to ensure the vendors maintain internal operating procedures and organizational functions that promotes sound internal controls to mitigate regulatory, financial, and operational risks related to collection of mortgage loans and are meeting the terms outlined in Statement of Work
- Manage key performance indicators ( KPI’s for your department and ensure the KPI’s are met monthly
- Evaluate existing processes and develop strategic processes that will allow your department to absorb incremental increase without staffing increase, test business continuity processes to ensure minimal impact to the operations in an event of a disaster, and partner with your Manager to build technology development whenever processes or requirements changes
- Monitor employee productivity, quality, and prepare scorecards to provide employees consistent performance feedback
- Monitor and manage protective or detective controls to mitigate any financial, reputational or regulatory risks
9
Workflow Coordinator Resume Examples & Samples
- Risk & Control
- 2 to 3 years of related experience
- Good knowledge and understanding of the business unit’s key products and services, processes and controls
- Good analytical and problem-solving skills
- Good investigation skills
10
Workflow Coordinator Resume Examples & Samples
- Proficient in the technical components of the job (SharePoint, Excel, PowerPoint, etc.)
- Mobilize internal resources and demonstrate proactive problem solving ability
- Analyze problems and identify potential solutions
- Maintain proper risk and control environment
- Effective at working with internal partners
- Understands and works to resolve customer and business issues
- Communicates clearly and regularly with customer facing agents, supervisors, and managers
- Ability to lead people across multiple workgroups
- Prioritizes workload
- Excellent follow through
- Ensure adherence to all JPMorgan Chase and Department level policies and procedures including all regulatory requirements, state and federal laws
- Maintain an efficient and effective control environment via standard operating procedures, QC implementation and oversight
- Distribute actionable items from various reporting sources to the CA Team
- Identify and address various exceptions via reporting
- Distribute and load balance tasks within the CA and Underwriting Team
- Partner with the CA Supervisor and UW Supervisor to ensure established controls, SLAs, and compliance items are maintained
- Minimum of 3 to 5 years in Mortgage banking to include, but not limited to: Loss Mitigation, Underwriting, Foreclosure, Bankruptcy, and/or Loan Originations preferred
- Minimum of three years experience in a high volume sales or customer contact center is strongly preferred
- Minimum of one year supervisory/management experience in a call center environment preferred
- Demonstrated excellent verbal and written communication skills
- Proficiency in building and maintaining positive client and internal partner relationships
- Proven ability to diagnose opportunities and proactively provide appropriate solutions and problem solving
- Proven ability to work collaboratively across functional teams to enhance the customer experience by ensuring operational excellence and highlighting opportunities to enhance/streamline the process
- Must be detail-oriented, organized and posess the ability to multi-task with a proven ability to follow policies, procedures, and regulatory requirements
- Develop alternative solutions to complex problems, think outside the box and recommend the best solution
- Excellent fluency with Microsoft Office tools (SharePoint, Excel, Powerpoint, etc.)
- High School diploma required, but college degree is strongly preferred
11
DLS Workflow Coordinator Resume Examples & Samples
- Ensures an efficient workflow by monitoring package completion throughout the day
- Monitors scheduling and work distribution, ensuring that work is completed within bank turnaround time standards
- Audits, funds and boards approved loan packages received by the bank as needed
- Monitors and maintains quality control
- Ascertains, resolves and/or escalates problems that may affect the bank's ability to disburse loan proceeds to the dealer
- Provides high level of quality customer service to both internal and external customers
- Communicates with supervisor/manager on frequent and consistent basis regarding current status of workflow and any issues/problems that arise on a daily basis
- Compiles, maintains and distributes reports (daily, weekly, monthly) to appropriate production managers
- Escalate potential Bank risk issues to management
- Minimum of 2 years related experience
- Minimum of 1 year experience in consumer lending environment
- Previous experience in high volume/production environment
- Customer service and/or retail experience
- Basic PC knowledge - Windows 95, Microsoft Word, Excel
- Proven verbal and written communication skills
12
Operations Workflow Coordinator Resume Examples & Samples
- Oversee staff that performs various functions within the Item Processing operations department. This includes offsite supervision of the end of day processing functions
- Maintain quality control, including identifying fraudulent activity within your area and ensure that all policies and procedures are followed
- Identify process improvements
13
Workflow Coordinator Resume Examples & Samples
- Provide daily operational oversight to ensure the global staff is following the Command Center standard documented procedures
- Facilitate daily workflow distribution amongst the available staffing base for specific command center function (ie Service Monitoring or Level 1). This includes handling workflow re-allocation in response to dynamic operational needs or unexpected staffing challenges while maintaining minimum coverage levels for the function or engaging management for escalation
- Oversee and manage platform’s call volume, abandoned time, and available skills. Workflow Coordinator is in charge of ensuring staff have the proper aux codes during work hours
- Oversee and manage platform’s ticket queues for proper ticket triage and resolution of tickets in proper priority. Ensure process is being followed according to escalation and resolution of tickets
- Serve as the initial consultation point for operational calls regarding COB, Major Incident conference calls, major releases, etc
- Assist and follow-up for incident investigations to determine possible impact or risk.Major Incidents (MIM). Shift Cooridnator is tasked to prepare the Major Incident Process (MIP) timeline
- Provide managerial insight for support analyst’s phone calls for expertise knowledge of the platform and mediate any issues between Command Center and customer
- Compile daily operational report for the platform from the previous 24 hours
- Provide oversight and completion of daily platform checklist
- Participate in daily turnover between Command Centers
- Conduct daily huddles with the staff to discuss individual and team metrics and provide updates
- Monitor and review video wall, platform applications, and upcoming changes (if applicable) to ensure space is operating efficiently
- Foster a collaborative work environment and maintain a floor presence and approachability that enhance the performance of the team and maintain a culture of operational excellence
- Assist in escalations and senior/executive management communications during high severity incidents
- Ensure evidence and testing is submitted regarding any of the platform’s controls for MCA
14
Workflow Coordinator Resume Examples & Samples
- Problem research and resolution,
- Daily scheduling of file library tasks,
- Training new employees,
- Quality control on daily work,
- Handling escalated phone calls,
- Management of multiple PC software applications
15
Workflow Coordinator Resume Examples & Samples
- Works well independently with little direction
- Strong analytical and reasoning skills
- Proven ability to problem-solve
- Professional communication skills: interpersonal, verbal and written
- Ability to understand various levels of risk and prioritization
- Track record of adhering to policies & procedures
- Relevant work experience and/or Operations experience preferred
16
Workflow Coordinator Resume Examples & Samples
- Two to Three years mortgage experience with a minimum of two years
- Knowledge of Second mortgages preferred
- Strong Leadership and team building skills
17
Workflow Coordinator Resume Examples & Samples
- High School/GED required. College degree (BA/BS) preferred
- Knowledge of CMI processes/procedures/systems required
- Mortgage knowledge is necessary
- Ability to handle escalations required. Mathematical skills necessary
- Team oriented with strong abilities to communicate effectively via telephone and written correspondence
- Ability to provide constructive feedback to staff
18
Workflow Coordinator Resume Examples & Samples
- Identifies and resolves routine workflow problems, communicates with other areas in problem resolution as needed
- Handles all notifications and inquiries between departments
- Responsible for prioritizing, scheduling and distributing work to employees
- Provides on-the-job training, monitors employee progress and provides appropriate feedback to employees
- Participates in department initiatives to identify efficiencies
- Troubleshoots internal/external IT issues pertaining to the Department
- Serves as de-facto manager in Manager’s absence
19
Workflow Coordinator Resume Examples & Samples
- Excellent PC skills is a must
- Efficient with Word and Excel
- Operate Opex Scanning machine
- Ability to trouble shoot minor PC/Printer Issues
20
Process Workflow Coordinator Resume Examples & Samples
- High school Graduate or Equivalent
- Post Funding experience required
- Must have the ability to manage multiple priorities and communicate effectively with management
21
New Accounts Workflow Coordinator Resume Examples & Samples
- This position is responsible for managing and coordinating workflow in the document processing
- The Workflow Coordinator is responsible for analyzing and working with leaders and key stakeholders to resolve issues, as well as the identification and implementation of process and system improvements
- Position has responsibility for interpreting complex information and making subjective decisions
- They will participate in and/or lead special department projects, assist with the training of new associates, serve as mentor/coach to less skilled associates
22
Process Workflow Coordinator Resume Examples & Samples
- Strong communication skills, customer focus, time management, process management and teamwork required
- Underwriting knowledge, ability to interpret appraisal/title reports, credit analysis, and income analysis
- Working proficiency in ACAPS, CitiSmart, DLS, CUSTOM, Eclipse a plus, and PC skills including Microsoft Word and Excel preferred
- Home Equity experience required
- High School Diploma/Equivalent and some college or equivalent work experience
- Note: This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and Citi policies and procedures
23
Workflow Coordinator Resume Examples & Samples
- Performs several unique and separate functions, requiring different skills sets. Works independently while maintaining production standards in a variety of settings
- Provides management with workflow recommendations and assists with troubleshooting performances/standards issues
- Quickly learns new technical skills, procedures, and specialized software applications
- Providing reference coverage for various Electronic Information Centers
- Greet customers and assist with requests
- Retrieving references such as journal articles and books through a selection of databases and interlibrary loans
- Place book requests
- Assist with Information Center open houses marketing to examiners
- Set up AV equipment for Information Center weekly demos
- Document delivery
- Shelving materials and collection maintenance
- Assist with Library/Information Center marketing efforts by posting demo flyers
- May serve as lead and/or provide training to others
- May be called upon to work variable schedule to ensure that there is sufficient coverage for assigned tasks
24
Cdss Workflow Coordinator Resume Examples & Samples
- A passion for service excellence
- Communication and teamwork experience
- A positive and “willing to learn” attitude
25
Loaa Workflow Coordinator Resume Examples & Samples
- Develop and improve multiple forecasting models using data analysis and statistical tools
- Coordinates work and priorities of workflow globally
- Serves as a resource, advisor, and close working partner with Managers and Team Leads
- Sets the pace of hiring with a monthly plan for production to labor
- Responsible for meeting key metrics goals
- Drives special projects designed to maximize efficiency and increase production and quality
- Coordinates partner commitments and evaluates capacity for additional volume
- Ad hoc reporting and statistical analysis
- Recommend placement of new hire associates and individual shift changes
- Identify workflow headcount deficiencies and overages thus driving overtime hours
- 3+ years of proven Work Force Management and/or Business Intelligence experience
- Comfort/experience communicating and influencing across job levels with both internal and external partners is a must
- Ability to push back, foresee potential issues, and advocate for relentless improvement
- Ability to deal with ambiguity easily, solve for both capacity challenges and shifting global priorities
- Ability to make independent, sound decisions that affect the experience of thousands of Amazon employees
- Excellent analytical and mathematical skills
- Experience working with large data sets in data warehouse environments
- Strong command of Excel and other MS Office programs
- Bachelor’s Degree in a quantitative field (engineering, economics, math, statistics) or at least 3 years of relevant work experience
- Experience building and analyzing models using various statistical tools for forecasting and optimization
- 3+ years of forecasting and staffing experience
- Knowledge of statistical models
- Knowledge of Six Sigma/Lean Processes
26
Foreign Exchange Settlements Workflow Coordinator Resume Examples & Samples
- Bachelor's degree, or International business technical, trade, or business school certificate
- Considerable knowledge of all international banking products, services and general bank operating policies and procedures
- Strong critical thinking, analytical, organizational, problem-solving skills
- Proven leadership and relationship management skills
- Excellent PC skills including spreadsheet, word processing and database manipulation
27
Print Workflow Coordinator Resume Examples & Samples
- Responsible for the overall delivery of contracted services at client site
- Act as the primary client contact for phone/walk-in/E-mail support
- Assist client with job specs/requirements and job submission into the Web-2-Print Storefront
- Modify/Create/Design client print collaterals utilizing experience with Graphic Arts Design skills and software such as: Adobe Suite, FreeFlow Make Ready, Quark, etc
- Continuously assess and prioritize job requests to deliver turn-time expectations
- Assign job requests to shop personnel based on priority and to maximize efficiency and effectiveness of the team
- Facilitate "sunrise" and "sunset" communication meetings to foster an environment of team collaboration & success
- Implements and supports Value Assurance Process at client site
- Facilitates vended work with external print vendors
- Coordinates training of new employees, as required
28
Workflow Coordinator Resume Examples & Samples
- Processes information, assists in assembling and reporting data as well as other support related duties and checks own work for accuracy
- Contribution to some departmental projects, goals and daily SLA’s
- Proficiency in all elements of the job, including policies and procedures
- Refining the core skills is required by the job
- Understanding the needs of the customer and identify solutions to standard requests
- Routine client contact includes policy/procedural interpretation and standard problem solutions
- Computer skills: i.e. keyboard skills
- Strong commitment to customer service and quality
- Ability to adapt in a fast-paced, demanding environment
- Excellent date accuracy skills
29
Operations Workflow Coordinator Resume Examples & Samples
- Acts as team lead/workflow coordinator for the CLS department. This requires someone who is knowledgeable on all parts of the CLS process and is efficient on a daily basis and strives for great production and quality. This position will also require the ideal candidate to work independent from management to some degree to run the day to day operations of the CLS team
- Act as the workflow coordinator to manage capacity and work on a daily basis. This includes assigning specific duties to each team member on a daily basis to manage capacity and to ensure all service level agreements are achieved
- Work as a CLS processor to process newly originated loans and paid in full loans along with performing compliance duties to ensure all accurate documentation is in file. This includes working newly originated loans to add liens on the title policy and working paid in full loans to remove liens from the title policy. This position will also have the responsibility to review and audit work from other team members within the CLS team and with bankers out in the field
- Maintain and compile weekly and monthly reports to management regarding productivity, quality, and accuracy for the CLS department and the sales team. This also includes updating the internal CLS website to announce changes to the company and to update current processing turn times on new loans or paid loans
- Must possess the ability to understand and process multiple types of inquiries and job responsibilities on a daily basis. This includes acting as a liaison between the CLS department and other areas in the bank such as sales, credit, compliance, and senior management
- Ability to train fellow employees and oversee projects with the operations and CLS departments. Mentoring and up-skilling the CLS team will be an important part of this role to continue to improve efficiencies within the team
- Help develop and update standard operating procedures on a monthly or quarterly basis to continue to tweak and improve with new efficiencies or to simply update changes within the different processes
- Demonstrate high proficiency in many aspects of the CLS department
- Exhibits leadership skills and capabilities on a daily basis
- Three plus years of relevant experience
30
Workflow Coordinator Resume Examples & Samples
- Two to three years of experience in loan/lease processing activities, or other relevant experience
- Ensures assigned locations, business unit(s), or proposed products and processes are in compliance with various laws and regulations
- Develops and enforces compliance policies and procedures
- Acts as the primary compliance consultant/resource for assigned location, business unit(s), or product(s) with respect to questions, consulting, and training
- Participates in, and ensures compliance in the design and development of policies, procedures, processes and training programs
- Analyzes new and pending laws and regulations which directly affect company practices and works with affected areas to ensure appropriate compliance
- May be involved in a variety of compliance projects and initiatives regarding information disclosure, legal proceedings, etc
- Performs periodic reviews to assess level of regulatory compliance
- Advanced knowledge of loan documentation, policies and procedures
- Ability to work in a fast changing environment
- Ability to interpret procedures and regulations
- Ability to understand loan/funding terminology and documentation software
- Ability to be flexible to accommodate changing procedures and regulations
31
Workflow Coordinator Resume Examples & Samples
- Coordinates with other work areas as required ensuring compliance with service standards and regulatory deadlines
- Resolves exceptions and problems of a more routine nature, referring more complex problems to supervisor or manager as necessary
- Prepares reports, records and performance monitoring informing management of operational activities
- Provides work direction and training to staff
- Maintains knowledge of products, services and systems in assigned area
32
Workflow Coordinator Resume Examples & Samples
- Makes real time staffing schedule decisions based on current volume and trends
- Coaches and trains lower level Workflow personnel or new team members
- Works with management on requests and questions on business unit activities and provide direction
- Serves as subject matter expert on workflows or call routing variable management, testing of new business processes or systems
- Makes staffing schedule decisions without management approval
- Works under little to no direct supervision
- May support an expansive and/or diverse array of products/services
- Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives; and, impacts the business by ensuring the quality of the tasks or services provided
- Understands how assigned duties contribute to the work of the team/unit and how the unit coordinates their efforts and resources to achieve the objectives of the function
33
Client Field Workflow Coordinator Resume Examples & Samples
- Provide customer service to a large end user base onsite at customer’s location in regards to computing functionality, questions, diagnostics, assistance and consultations in one on one or group situations via in person, phone, email and video conferences, etc
- Ensures customer satisfaction by helping the technical team manage their workloads effectively and efficiently to meet the contractual SLAs and CSAT levels
- Ticket and workload management utilizing customer provided ticketing system: Service Now & OPAS v3
- Process Improvement; Provides feedback on technical process and workflow issues to improve overall service delivery and customer experience
- Completes tasks in resourceful and effective ways exercising considerable good judgment and initiative; understands implications of work and makes recommendations for solutions
- Project reporting, excel, ppt, word and Visio experience
- Serve as primary point of contact for incoming requests to the Desktop Support department
- Analyzes and routes incoming tasks to the appropriate resource for completion
34
Workflow Coordinator Resume Examples & Samples
- Interact with firm professionals to gather detailed information pertinent to the successful completion of the request
- Analyze and route incoming requests to appropriate resource
- Coordinate work between multiple locations to ensure timely and accurate completion of requests
- Track and maintain daily productivity reports
- Monitor and manage department volumes and workload
- Create, edit and format legal documents to/from different file formats
- Create charts, graphs, tables and spreadsheets as requested
- Create and/or edit Tables of Authorities and Table of Contents
- Perform data entry utilizing various software applications
- Transcribe analog or digital dictation files
- Restore/recover corrupted document files as necessary
- Provide telephone support to troubleshoot application queries
- Complete all assigned jobs by deadline in an accurate and timely manner
- Perform quality control on all requests prior to return
- Assist with the training of new employees
- Assist leadership team in driving operational success
- Follow established policies and procedures at all times
- Perform additional duties as necessary or assigned
- Bachelor’s degree with 3+ years’ experience in a legal word processing or related field
- Advanced knowledge of MS Office programs including Word, Outlook, Excel and PowerPoint required
- Microsoft Office Specialist (MOS) Certification preferred
- Knowledge of legal terminology and legal citations
- Ability to work through complex legal document markups and instructions in a timely manner
- Ability to prioritize various requests and deadlines simultaneously
- Strong reasoning and problem solving skills
- Ability to interact with client and team members in a professional and respectful manner at all times
35
Workflow Coordinator Resume Examples & Samples
- Analyze requests to decide how request should be performed and to determine the appropriate resource to handle the request
- Direct requests to appropriate departments and coordinate with local and off-site office resources
- Perform other related duties and assist with special projects as assigned
- HS diploma or equivalent with 3-6 years of relevant administrative/operational support in an office environment, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience. May possess additional education certification in this level
- Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs
- Knowledge of Legal terminology and procedures a plus
36
Workflow Coordinator Resume Examples & Samples
- Five to eight years of experience in loan/lease processing activities, or other relevant experience
- Ability to work with legal to solve complex documentation needs
- Comprehensive knowledge of closing policies and procedures, funding policies, underwriting requirements, governmental and agency requirements, terminology and automated processing systems
- Comprehensive knowledge of applicable credit policies and approval processes for assigned product(s)
- Ability to work effectively and accurately in a fast paced, high production, professional environment
37
Workflow Coordinator Resume Examples & Samples
- Outstanding customer service, including effective communication with stakeholders on timeline, design decisions and project development
- Negotiate deadlines, special requests, and OT requests, escalating to Department Managers, when appropriate
- Look for and define project trends within Visual Services team
- Participate in client calls and meetings
- Support simultaneous projects and tasks effectively
- Work within budget and shifting time constraints
- Develop and maintain weekly coordination calendar
- Maintain VS scheduling tools, daily and weekly summary reports
38
Mortgage Bankiing Customer Assistance Workflow Coordinator Resume Examples & Samples
- Minimum of 3 to 5 years in Mortgage banking to include, but not limited to: Loss Mitigation, Underwriting, Foreclosure, Bankruptcy, and/or Loan Originations preferred
- Minimum of three years experience in a high volume sales or customer contact center is strongly preferred
- Minimum of one year supervisory/management experience in a call center environment preferred
- Demonstrated excellent verbal and written communication skills
- Proficiency in building and maintaining positive client and internal partner relationships
- Proven ability to diagnose opportunities and proactively provide appropriate solutions and problem solving
- Proven ability to work collaboratively across functional teams to enhance the customer experience by ensuring operational excellence and highlighting opportunities to enhance/streamline the process
- Must be detail-oriented, organized and posess the ability to multi-task with a proven ability to follow policies, procedures, and regulatory requirements
- Develop alternative solutions to complex problems, think outside the box and recommend the best solution
- Excellent fluency with Microsoft Office tools (SharePoint, Excel, Powerpoint, etc.)
- High School diploma required, but college degree is strongly preferred
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Fulfillment Workflow Coordinator Resume Examples & Samples
- Coordinates the daily workflow under Operations – Fulfillment
- Flexibility: Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things
- Results orientation: The ability to focus on the desired results of one’s own or one’s team work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them
- Stress Management: The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation
- Bachelor’s Degree in Finance or Accounting from an accredited college/university or substantial/equivalent Industry experience
- At least 3 years of previous experience in managing data centric activities
- At least 3 years of previous experience in the financial services or lending industries
- At least 3 years experience using MS Access, Excel, & Outlook
- At least 1 year of experience in project management
- At least 3 years proficient use of Microsoft Office applications (Excel, Word, PowerPoint)
- At least 2 year related work experience in Loan Servicing, Banking or Finance
- Some experience with SQL 6.5/7.0 (preferred)
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Senior Workflow Coordinator With German Resume Examples & Samples
- Manage and monitor communications (primarily via email)
- Coordinate project assignments to the growing team of Creative Designers in Wroclaw
- Coordinate workflows with the Agency Traffic and Operations as well as the creative support team coordinator
- Coordinate billing and invoicing of time and materials to clients on a monthly basis
- Prepare monthly metrics of Agency activity
- Assist in tracking contracts and vetting firm processes
- Assist with Sharepoint database enhancements when necessary
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One Team Workflow Coordinator Resume Examples & Samples
- Position is an integral aspect in assuring high quality service to our internal clients
- This individual will be the first point of contact for our customers and will set the tone and expectation for our customer relationships from beginning to end. This individual is the voice, face and essence of One Team and the key to the success of One Team
- They will delegate tasks directed to the One Team and their ability to exceed expectations by providing a high-quality, service-oriented, hospitable and professional experience is paramount
- Ability to team with the other WFC in order to work together to manage all inbound emails, walk-ups, IM messages and phone calls
- Manages and controls and has full responsibility for One Team Mailbox and x7777 hotline
- Executes all first line requests for workspace and meeting space reservations (using OnBoard/Navigator.)
- Enters non-space requests into Service Desk (or other Deloitte supported application) for escalation to specialty groups/specialists
- Responsible for maintaining exceptional working knowledge of cross-specialty service offerings, locally and nationally
- One Team area walk-up responder
- Maintain a sense of urgency and respond to and follow-up on all requests in a timely and efficient manner
- Generate departmental reports and use or distribute as needed
- Participate in cross utilization within all functions of One Team
- Perform other tasks and special projects as required or as assigned by management team
- Minimum of a High-School diploma required
- 1+ year of relevant corporate experience preferred
- Ability to communicate and work collaboratively with all levels of professionals
- Solid skills with Microsoft Office
- Professional presence and positive demeanor
- Customer-service and hospitality focus also preferred
- Must have flexibility to work overtime as required
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Field Services Workflow Coordinator Resume Examples & Samples
- Provide customer service to a large end user base in regards to computing functionality, questions, diagnostics, assistance and consultations in one on one or group situations via in person, phone, email and video conferences, etc
- Ticket and workload management utilizing customer provided ticketing system
- Knowledge of desktop, laptop, printer and attached peripherals installation & maintenance including hardware, software and consumables as well as system upgrades and advance deployment
- Asset management, Inventory tracking and documentation
- Works independently with attention to details, processes and procedure
- Flexibility to work overtime
- 2+ years of relevant experience or equivalent combination of education and work experience
- Strong ability to develop business relationships and communicate effectively with the user community
- Strong troubleshooting skills
- A+ Certification
- Good understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment
- Applies good knowledge of processes and resources required to perform analytical and technical tasks on PC systems
- Excellent communication etiquette skills (Phone, email, in person, video conferencing and any other methods of communications) and oral and written communication skills with emphasis in process and procedures while still delivering high level of customer service, including experience handling difficult customers and conflict resolution as well as interpersonal skills
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Non-agent Syndications Workflow Coordinator Resume Examples & Samples
- Four to six years of experience with administration of syndicated transactions including loan processing and closing mechanics
- Strong relationship management skills
- Knowledge of operational, administrative and accounting requirements for loan servicing
- Ability to analyze and understand operational and administrative risk as related to syndicated credits
- Experience using Microsoft Office including Excel, Word and Access
- Ability to work on multiple projects simultaneously
- Interact professionally with senior staff and high profile clients
- Ability to collaborate across departments and cross-site
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Credit Card Case Processing Workflow Coordinator Resume Examples & Samples
- Serve as a subject matter expert to facilitate and actively participate in team meetings
- Provide feedback and assist with representative coaching and mentoring
- Manage team quality exception rate to 2% or less
- Provide information for one-on-one’s as directed by Team Manager
- Daily/weekly tasks and tracking as directed by Team Manager
- Work billing and fraud cases as directed
- Assist with customer escalations
- Reinforce leadership direction to the team
- Desk assistance/clean-up
- Manage team shared mailboxes as needed
- File reviews
- A minimum of one year of experience working as a Case Processor
- Thorough knowledge of computer applications and/or the equipment used in the
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Workflow Coordinator Resume Examples & Samples
- 3 years of experience in SAP
- Experience of MS Word and Excel
- Flexibility in schedule is required
- Excellent Oral and Written Communication Skills
- Must be able to work with high level executives and be able to manage multiple projects at the same time
- Must be able to update, review, and speak on behalf of productivity and metrics
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Workflow Coordinator Resume Examples & Samples
- Accepting workflow into the department and capturing all relevant data via the GDC collaborative workflow / architecture
- Assessment of work / effort requirement in relation to operator skill set and artwork / design process / software
- Assist Account Manager in production times and negotiating deadlines
- To clearly understand the templates and styling requirements (brand architecture)
- Assigning jobs using those skills best suited to the content of the job and communication with Designers/ Print art workers / Digital art workers as to the requirement and allocated deadlines
- Ensuring administrative duties including the recording of data pertaining to the work, i.e. recharging codes, type of document, document deadline and turnaround times and Operator/Designer details such as lateness and breaks
- Ensuring Operator/Designers keep to deadlines agreed by monitoring the daily work being produced in the department and re-assigning/splitting jobs where necessary
- Ensure that any possible deviation in delivery time or job specification is communicated to the Account Manager as soon as change occurs
- Ensuring the continued working relationships with Designers and End Users, to ensure any issues and problems are highlighted and addressed quickly and efficiently
- Deliver monthly Management Information reports for customer relationship management
- Responsible for the proof reading and inspection of artwork, design and content. Ensure that the copy, format and brand style of artwork are in accordance with clients’ specifications
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Workflow Coordinator Resume Examples & Samples
- An undergraduate degree
- Relevant industry or business environment experience is a plus
- Solid understanding of economic, financial, and general business concepts and terminology
- Familiar with Excel, Word, PowerPoint, and basic business tools
- Excellent problem-solving
- Strong multi-tasking abilities
- Professional attitude and service orientation; team player
- Strong work ethic and “can do” attitude
- Highly inquisitive and creative individual who is excited about working in a cross-cultural environment
- Experience in science or business and an interest in the Healthcare Industry is a plus
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Workflow Coordinator Resume Examples & Samples
- Manage, assign and distribute emails received through department mailboxes from internal and external sources
- Prioritize and assign work items in workflow tool based on set criteria
- Filing, photocopying and preparation of documents for off-site storage
- Sort and distribute incoming hard copy mail or faxes and scan paper mail as requested
- Support additional functions critical to operations such as managing small projects, perform manual member transactions, or any other task as requested
- Support team on various 'clean up' projects or initiatives that foster an organized and healthy work environment
- Continually strive for process improvement by recommending and implementing change in current practices and procedures
- Perform self-checks to ensure quality work
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Workflow Coordinator Resume Examples & Samples
- Distributes workload, monitors processing and participates in work as necessary
- Prepares reports, records, and performance monitoring; informing management of operational activities
- Working side by side keeping manager/supervisor keeping them informed of any ideas, problems, concerns, researching
- Provides work direction and training to staff. Including training on additional skills and the exception processing training for new hire employees
- Strong knowledge of operation functions, systems, policies and procedures for the assigned area
- Good organization and attention to detail
- Multi task with little effort
- Basic computer knowledge (windows based) along with knowledge of computer applications and/or equipment used in the assigned area
- Great customer relations skills
- The ability to identify and resolve/escalate problems
- Flexible schedule to assure all duties/tasks are being covered and are meeting deadlines. Coming in early and/or staying late when needed
- Demonstrate leadership and supervisory skills
- Standing for long periods at a time may be required and some lifting of 20-30 lbs
- Must be able to work alone as well as with the team
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Project & Workflow Coordinator Resume Examples & Samples
- Traffic numerous concurrent projects between clients and marketing team members. Tracking includes events, content creation, website development, public relations, social, integrated marketing programs, and strategic initiatives
- Coordinate project workflow from start to finish including obtaining client needs, scheduling, developing drafts, obtaining production quotes, coordinating, designing, and implementing projects to final delivery
- Develop and monitor production schedules within the team-based project management system for all projects; closely monitor adherence to planned time lines and schedules
- Create weekly reports of projects’ progress
- Create project budget reports
- Create comprehensive annual project reports
- Consistently and continuously maintain project database and archival system
- Manage print buying
- Manage mailing lists and work with mailing houses
- Process project invoices
- Manage vendors, freelancers and other external resources involved in the production process
- Assist creative team with printers’ and vendors’ communications, RFQs, print and digital specs and schedules
- Maintain the print samples filing system
- Assist with scheduling meetings with clients
- Assist with media and publications advertising placements
- Represent Marketing Communications widely and positively on campus
- Develop strategic and effective relationships with a network of reliable professional resources for visual design and production services (designers, photographers and videographers, printers, web developers, etc.) so that our clients have a breadth of experience to draw on as we work with them to increase visibility for SCU
- Develop favorable contracts with outside professionals and ensure that they understand requirements
- May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations
- May be required to occasionally travel to outside customers, partners, vendors or suppliers
- May at times require physical labor
- Mostly indoor office environment
- Offices with equipment noise
- Understanding and appreciation of the vision and values of a Jesuit Catholic educational mission
- Knowledge of higher education marketing and communication practices
- Understanding of current design and production standards, issues, and processes
- Knowledge of project management, software programs and/or web-based management tools
- Knowledge of PC and MAC Systems
- Proficiency with Microsoft Office and FileMaker Pro software
- Knowledge of Adobe CS a plus
- Strong customer service orientation and commitment to deliver innovative, high-quality design projects
- Proven budgeting, purchasing and contracting experience
- An interest in learning about and applying new technologies as needed required
- Demonstrated command of typography, composition, layout, and color use
- Possess organizational and project management skills
- Effective time management, scheduling and organizational skills
- Exemplary verbal and written communication skills
- Excellent interpersonal skills in relating to peers and supervisors required
- Must be proficient with the use of technology and project tracking software
- Must be goal-oriented and self-motivated individual who can demonstrate accountability, initiative, creativity and focus in a rapidly changing and intellectually stimulating environment
- Demonstrated genuine appetite to contribute to a collaborative, ethical, and professional team environment
- Must have a keen creative visual sense, highly developed interpersonal skills and ability to work alongside others to deliver results
- Ability to manage and track multiple print and Web projects simultaneously, ensuring a smooth workflow
- Ability to work well independently and also in a team setting, and to provide leadership and direction
- Demonstrated sound judgment for decision making and handling confidential and sensitive material
- Demonstrated ability to manage time and workload, to multitask and achieve goals in a deadline-driven environment while maintaining strong attention to detail
- Demonstrated skills in focusing on appropriate priorities, and driving completion of projects and tasks in a timely manner
- Ability to adapt to new technologies and to changes in internal processes required
- Ability to take initiative, present options, and anticipate outcomes; to work with both urgency and calm; the ability to juggle multiple projects simultaneously; flexibility; and comfort working in a fast-paced and changing environment
- A minimum of a bachelor’s degree, or equivalent work experience plus four years of experience in project management/coordination
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Workflow Coordinator D Resume Examples & Samples
- Zero to one year of experience in item processing activities
- Demonstrated clerical, reading, writing, and mathematical skills
- Ability to collect and organize information
- Ability to identify and resolve exceptions and to interpret data
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Deposit Operations Workflow Coordinator Resume Examples & Samples
- Oversee staff that performs various functions within the deposit operations department
- Maintain quality control within your area and ensure that all policies and procedures are followed. 3. Maintain reports to management regarding productivity and accuracy
- Provide quality customer service to customers. This includes responding to customer inquiries, troubleshooting and resolving issues, follow-up both by telephone and email, and internal service events
- Must possess the ability to understand and process multiple types of inquiries in a professional, fast-paced, and high traffic environment
- Exercise discretion, strong interpersonal skills and independent judgment with respect to some of the most significant functions within the bank
- Ability to train fellow employees and oversee projects within the deposit operations department
- Participate in projects as assigned
- Act as a valued resource for internal customers
- Assist with the management of simple to moderate project development including day to day operational aspects of a project from beginning to end as well as the development and review of procedures
- Ensures escheat requirements are met, including required customer communication and submission to the state
- Perform other job,
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Wire Operations Workflow Coordinator Resume Examples & Samples
- Assist manager with day to day activities of the wire department to ensure quantity and quality service levels are met
- Provide direction and answer staff questions in a professional, fast-paced, and high traffic environment
- Assist department manager(s) with wire operations, projects, and goals
- Independently resolve escalated and complex non-routine issues with little to no supervision while ensuring compliance with regulations and audit standards
- Drive team performance, progress, and training
- Communicate with customers or bank personnel to guide them through a series of actions to research, troubleshoot, and resolve moderately complex issues
- Reconcile, balance and adjust General Ledger and/or customer accounts as needed by the wire process
- Write procedures as needed and keep all desktop procedures up to date and accurate for wire processes
- Perform quality control on incoming and outgoing wire transfers
- Responsible for monitoring and working suspected fraud cases
- Participate in meetings, conferences and training seminars as required
- High school diploma or equivalent required and a minimum of 2+ years banking experience preferred
- Proven leadership skills
- Ability to develop self and motivate a team
- Knowledge of wire transfers, accounting and balancing principles, and bank operations
- Ability to maintain high level of professionalism
- Flexibility to handle a variety of tasks and handle high volumes in a fast-paced environment
- Must be accurate, use good judgment, and able to meet deadlines
- Excellent interpersonal skills including written and verbal communication
- Ability to use Microsoft Office, Outlook and the Internet effectively
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Workflow Coordinator Resume Examples & Samples
- Comprehensive knowledge of loan documentation, policies and procedures
- Considerable knowledge of applicable lending operations
- Ability to understand databases and systems used in lending services
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Debit Card Workflow Coordinator Resume Examples & Samples
- Two to four years of experience in a customer service position is preferred
- Strong problem-solving skills and the ability to identify and resolve/escalate problems
- Provide development and coaching to team members
- Flexibility to assist team members as needed including but not limited to working cases and assisting with case inventory
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Workflow Coordinator Resume Examples & Samples
- Coordinate day to day workflow operations for linguists
- Monitor productivity levels
- Ensure and validate QC and QA processes
- Maintain compliance of finished products with quality standards
- Edit products as needed
- Provide metrics and reports
- Provide excellent customer services support through timely communication
- Manage and utilize customer translation workflow systems and databases
- TS/SCI clearance
- Four years of overall experience in linguist operations (i.e. translation, language analysis)
- Sufficient technical aptitude to gain a working knowledge on job-required tools and processes (On-the-job training may be provided as needed to address customer-specific needs, with ongoing evaluations throughout train-up period)
- Intermediate or advanced knowledge of standard business applications, with particular emphasis on Adobe Acrobat, Access MS Office
- Possess a working proficiency in s media examination tools, project management tools, workflow tools, and CAT/HLT tools
- Experience managing linguist task assignments, workflows and tools
- Demonstrated history of working on screening or translation projects and in maintaining the integrity and meaning of the translated material
- Team player who is able to prioritize and effectively manage his/her own matrixed team and multiple competing priorities
- An advance degree in one of the following fields: Engineering, Computer Science, Chemistry, Physics, Legal, Medical, Banking and Financing, Foreign Military
- Experience with human language tools (i.e., OCR and machine translation)
- Past performance as a linguist or screener in support of DOD or IC customers
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Workflow Coordinator Resume Examples & Samples
- Workflow Coordinators will work in a dynamic team environment and ensure the efficient flow of source media and documents through the screening and translation workflow process
- Workflow Coordinators will create, maintain, and track project entries currently in customer systems and other translation tools
- They shall import source materials, assign resources, and ensure the timely completion of all translations and are also responsible for recording and maintaining all metadata associated with processed media and documents
- Workflow Coordinators will interact with customer personnel and contract management to report on the status of various projects and distribute completed gists and translations
- Depending on requirements, Workflow Coordinators may also perform ad-hoc linguist duties to include triage, gisting, translation, quality control, data base use, and reporting
- Workflow Coordinators may also be given the opportunity to participate in directed training to increase their mission related knowledge, understanding of various translation tools, and linguistic skill
- Must currently possess TS/SCI. Candidate will be required to pass a polygraph and subject interview prior to starting on the project
- Ensure the efficient flow of media through the exploitation process
- Create, maintain, and track batch entries through the translation tools
- Import, assign, and ensure completion of translation projects
- Record and maintain metadata associated with processed media and documents
- Receive, assign, and ensure completion of translation requests
- Report on the status of translation requests
- Disseminate gists and translations
- Maintain customer DOMEX databases and tools
- Four years of overall experience in linguist operations (i.e. translation, language analysis), and two years of experience performing media examination for Document and Media Exploitation projects
- Willingness to perform occasional shift work to meet mission demands
- Achieve a minimum score of a 4 in respective foreign language and 3+ in English for Reading, Listening, Speaking, and Writing
- Demonstrated proficiency in the Microsoft Office Suite
- Excellent time-management and multi-tasking
- Possess a working proficiency in standard computer systems and office programs, with additional experience in media examination tools, project management tools, workflow tools, and CAT/HLT tools
- Past performance as a media examiner in support of DOD or IC customers
- Familiarity with Document and Media Exploitation (DOMEX) processes and specialized tools (i.e. FTK, enCase, or similar)
- Advanced knowledge of standard business applications, with particular emphasis on Acrobat, Oracle (queries & reports), SQL, Excel, Access, PowerPoint, and SharePoint
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Workflow Coordinator Resume Examples & Samples
- Follow all Offsite Services facility policies, including health & safety, building securing, data security and harassment free work environment
- Support the Quality Management System, assisting in the development of procedures, work instructions and quality system documents, and actively participating in the improvement system process
- Ensure non-conforming output is identified, kept separate and communicated
- Ensure daily workflow meets key checkpoints by monitoring productivity reports and customer queues
- Support coordination of staff efforts to facilitate work processes
- Assist with taking pro-active measures to ensure workflow processes meets Client SLA
- Provide training to staff in response to new client processes or quality issues
- Monitor adherence to security requirements within the department and communicate non-compliance to management
- Participate in customer/management calls related to workflow performance
- Document job aids for transaction processes
- Perform functions of Unit Manager in their absence, as needed
- Perform various assigned tasks as required
- Must possess excellent written/verbal communication skills
- Ability to adapt to the changing, fast growth production environment in meeting customer expectations
- Familiarity with equipment and processes used in a high volume transactional facility
- Ability to stand, sit and/or walk for long periods of time with or without accommodation
- Lifting up to a maximum of 50 lbs or the maximum allowed by current State law with or without accommodation
- Demonstrated knowledge and experience with transactional mail functions and equipment
- Demonstrated knowledge and experience with monitoring workflows in a production environment
- High School Diploma or equivalent (GED) required
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Workflow Coordinator Resume Examples & Samples
- Provide proper project intake and kickoff, including determining different project types and the appropriate methodology/approach
- Document client objectives, assumptions and requirements
- Effectively organize project documents and supporting material
- Ensures that production schedules are established which most effectively utilize manpower and equipment
- Organizes and balances multiple projects with an ability to lead, motivate, and develop a productive staff
- Efficiently analyzes problems and provides viable solutions
- Implements appropriate programs for communicating the status of operations, introduces new methods or systems, solves problems, and is involved in the training and development of existing and new personnel
- Guide the client through the project lifecycle
- Facilitate effective client and internal team meetings
- Communicates, leads and offers general direction to Shift Managers on all shifts
- Proactively apply quality management, change control, risk mitigation, and customer satisfaction control procedures
- Identify threats to the overall project schedule and mitigate
- Provide project management, process and/or technical consultative services as needed
- Create accurate project requirements and gain authorization from the client
- Assists Sales Team with price quotes
- Implement proper reports and controls and manage assigned operations in compliance with established policies and procedures
- Assists the Regional Operations Director and Sales Team, as necessary, in resolving inquiries concerning job quality, and general dissatisfaction
- Exceptional time management, planning and organization skills
- Exemplary customer service skills
- Ability to manage multiple projects in a geographically dispersed environment
- Must remain flexible when managing simultaneous projects
- Strategic orientation and ability to coordinate complex large-scale projects
- Excellent communication and leadership/facilitation skills
- Ability to develop and maintain positive working relationships with all levels of management internally and externally
- Must be able to work well under pressure and extremely tight deadlines
- Good understanding of Microsoft office software, common email systems, and basic networking concepts
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Workflow Coordinator Resume Examples & Samples
- Serve as primary point of contact for incoming requests to the department for various word-processing related tasks, such as formatting, proofreading, editing, converting to other document formats, transcribing, and creation of tables
- Analyze requests to determine the best method of production and the appropriate resource to handle the request
- Assist with processing and proofreading during heavy volume periods
- Troubleshoot problematic or corrupt documents to determine the appropriate method for correction to meet the requestors’ needs
- Must have excellent oral and written communication skills to communicate effectively with team and client when completing assignments
- Must have advanced knowledge of technology to include computers and software programs such as MS Office (Word, Excel, and PowerPoint)
- Must demonstrate enthusiasm, aptitude, organizational skills, and a willingness to learn
- Experience with HTML and the Adobe Creative Suite is preferred, not required
- Knowledge of legal terminology preferred, not required
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Workflow Coordinator Resume Examples & Samples
- Performs a timely and accurate administration of the OnBoarding e-mail alias by coordinating and developing workflow to be assigned to the team within daily time standards
- Researches and responds to less complex problems and questions regarding appointments, credentials and product training that come into the team email alias from internal wholesalers, broker dealers or producers within time and quality standards
- On a daily basis, prepares completed assignments for imaging within department quality requirements
- Within time standards, distribute appointment packages to prospective Brokers
