Service Desk Lead Cover Letter

Please consider me for the service desk lead opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for advanced Active directory troubleshooting skills with tools such as PowerShell.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Possess a strong commitment to things we value
• An understanding on how to leverage others to develop complex automated and self service solutions
• Recommend automation enhancements that will enable an omni-channel approach to our Service Desk
• Knowledge of Incident, and Change Management processes and tools
• Prior customer service experience and skills to include all forms of customer interface and phone etiquettes
• Knowledge in multiple disciplines across multiple monitoring platforms and products
• Familiarity with metrics, statistics, status reports, and graphical reporting aids
• Familiarity with a help desk ticket system

I would like to submit my application for the service desk lead opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for account support for students, staff, and faculty for Active Directory, Banner and other systems.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Manage the delivery of a highly reliable, available and responsive support solution
• Experience with IT end user devices – computers, printers, network connections, applications
• HDI-TSP, ITIL service management
• Microsoft (MCSE, MCITP, MCTS), CompTIA (A+, Network+, Security+), Apple (ACSP, ACTC)
• Experience with ITSM Incident Management systems
• Current DOE Public Trust, “L” (Secret) or “Q” (Top Secret) level clearance
• Past depot experience with break/fix and device imaging
• A+, Network & Microsoft Certified Desktop Support Technician

I submit this application to express my sincere interest in the service desk lead position.

In my previous role, I was responsible for daily operational support of Active Directory and support of all other teams in routing and tracking ticket workflow with applications, network and wintel teams.

Please consider my qualifications and experience:

• Good verbal communication to explain solutions/technical issues to customers in a clear, concise and effective manner
• Previous technical desktop support experience, experience with MS Office Suite products, and customer service / soft skills experience
• Experience using Avaya CMS Administrator/Supervisor
• Knowledge and experience with results driven goals (SLA’s)
• Proficient in workforce management tools and applications based on our current environment requirements
• Experience using NICE
• Other IT Certifications, Microsoft
• Experience working multiple complex projects simultaneously

I would like to submit my application for the service desk lead opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for concise verbal communication and presentation skills in the English language, pays attention to detail, is inquisitive and has rigorous reviewing skills.

Please consider my experience and qualifications for this position:

• Advanced Mid / High (ACTFL) Service Desk and Onsite Services (Workplaces Services)
• FSM qualified
• Experience with executive level briefing and communications
• Firm grasp of Project Management methodologies and practices
• A belief in the principles of quality assurance, performance monitoring and the ways in which a commitment to a customer focus can be practically demonstrated
• An understanding of the principles of ITIL Service Management
• Comprehensive knowledge in the use of personal computers
• Driven and committed individual with focus on quality and attention to detail

I am excited to be applying for the position of service desk lead. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for support for administrative tasks such as Active Directory administration, permissions management, and routine network support.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience working in a helpdesk or a PC-related environment
• HDI Service Desk Analyst certified
• Some technical background across infrastructure technologies, network, voice, Unix
• Virtual Desktop Administration
• Windows Desktop Administration (Win7/10)
• Extensive knowledge of security least privilege organization
• Interpersonal skills-able to work well in a team environment
• Experience leading small projects or small teams Positive and flexible attitude