IT Service Desk Cover Letter

Please consider me for the IT service desk opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for guidance, training, troubleshooting support and expertise to users of local and wide area networks and local area network operating systems and applications on supported sites.

My experience is an excellent fit for the list of requirements in this job:

• Office 365 / hosted email – user setup, mail flow, Active Directory
• Workstation OS support (installation, upgrade, drivers, diagnostics, repair)
• Microsoft Windows Server Admin in a domain environment utilizing ADUC (user management, group policy, login scripts)
• Managed Anti-Virus for multi-endpoint environment
• Ticket management workflow with attention to detail
• Nice to have - Print management within domain environment (print, scan to email, scan to folder, fax)
• Basic understanding for various backup methodologies
• Basic understanding of Terminal Services

Please consider me for the IT service desk opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for first-line support to all locations, including troubleshooting PC hardware, standardized and proprietary software, telephones, mobile devices, VPN and network printers utilizing historical database records and technical expertise.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Canadian French language fluency
• Strong knowledge of imaging computer systems preferred
• Working knowledge of information systems, areas the help desk supports and the underlying technologies
• Experience in IT service management best practices, including a track record of using ITIL models of service and service desk including but not limited to applications
• Experience working in an I.T Support environment (1st line) or Customer Service role
• Good knowledge of Microsoft Windows
• Working knowledge of commercially available software such as Microsoft Word, Excel, Internet Explorer, and computer hardware
• Provides a positive customer service experience for end users

In response to your job posting for IT service desk, I am including this letter and my resume for your review.

Previously, I was responsible for network installations, monitoring and troubleshooting for WAN (wide area network) and LANs (local area network) including Cement plant and remote sites.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Apple OSX, iOS
• Knowledge of basic computer hardware, such as desktops, laptops, mobile devices and peripherals
• Microsoft Office suite / Office 365
• Strong customer service skills including verbal and written communications, with a focus on building customer rapport
• Experience with Casper, Sophos, VMs, PBX, Cisco phones, AV/VC equipment
• Competency in Mac OS, GMail, MS Office Suite & Windows operating systems
• Experience supporting point of sales devices
• Understanding Network terminology how devices on a network communicate

In response to your job posting for IT service desk, I am including this letter and my resume for your review.

Previously, I was responsible for reliable network system services and resources through installing and configuring network systems, monitoring systems performance, and troubleshooting issues.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Comprehensive knowledge of the principles, methods and techniques used in computer troublbeshooting and support
• Understanding of MOD and the Police Force
• Demonstrated experience triaging incidents related to Windows 7 & Windows 10, Laptop, Desktop, Tablets (Surface Pro) and Mobile Devices (Android, Blackberry and iOS)
• IT Asset Management/Procurement experience is a strong asset
• Trade floor support and VDI Apple Product Support experience is a strong asset
• Demonstrated experience providing a high level of customer centric service desk support in the capital markets industry or equally fast paced business environment is preferred
• Understanding of LAN, WAN and Internet functions
• Advanced desktop management technologies, including detailed understanding and PC proficiency, Working knowledge of Microsoft Windows client operating systems various software packages including Microsoft Office, Windows 7, Windows 10, MS Exchange and Active Directory

I submit this application to express my sincere interest in the IT service desk position.

In the previous role, I was responsible for direct support to a large population of Windows and Macintosh clients in a network and desktop maintenance and troubleshooting capacity, including associated peripheral equipment.

My experience is an excellent fit for the list of requirements in this job:

• Be able to understand moderate levels of business knowledge
• HDI HelpDesk Analyst Certified preferred
• Proficient in written and verbal communication in the English, Korean, and Chinese Mandarin languages
• Background in IT or Finance or HR
• Familiar with MS Operating system (Win XP / Win 7), Microsoft office applications and iOS
• Able to prioritize, focus efforts, and complete assignments
• Fluent English & Latvian
• Knowledge on trouble shooting