Service Desk Analyst Cover Letter

Please consider me for the service desk analyst opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for phone, desk-phone/mobile support, and remote troubleshooting support to over 2000 users in our US and international offices.

My experience is an excellent fit for the list of requirements in this job:

• Good understanding of Operating Systems (Windows 7 / Windows 8 / iOS / Android, ) and PC/Mobile Devices hardware
• Proficient in supporting MS Office Suites (Excel, PowerPoint, MS Words)
• Excellent teamwork working within a global team
• Hardware and software support for both desktop/laptop computers and printers
• Follows company standards hardware and software configurations
• Foundational understanding of AWS services, application architectures and databases
• Experience supporting service Level Agreements (SLAs) and ongoing management of service level compliance such as working with recovery point objective (RPO) and recovery time objective (RTO) to support customers
• Act as the primary liaison to clients and leadership for all AWS related issues

Please consider me for the service desk analyst opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for first level of support to resolve most basic problems involving infrastructure and client technology components, including but not limited to: client.

My experience is an excellent fit for the list of requirements in this job:

• Good written and verbal communication skills – in particular verbal and telephone enquiry handling skills and business fluent in English
• Self-motivation, drive and determination to succeed
• Willing to work on 24x7 shift hours including weekends/public holidays
• Willing to work in Cyberjaya, Malaysia
• Experience with Win 10 as they will be moving to it
• A diploma or high school education with technical training
• Knowledge of Windows Office and all other Microsoft application and basic laptop troubleshooting
• Intrapreneurship and Sharing – collaborate with team members in exhibiting ownership through extending and taking up responsibilities above and beyond the documented TOR if needed, fostering a positive work environment

I would like to submit my application for the service desk analyst opening. Please accept this letter and the attached resume.

Previously, I was responsible for basic technical troubleshooting skills in an effort to resolve or understand the underlying root cause of each issue.

Please consider my experience and qualifications for this position:

• Maintaining a positive attitude while trouble shooting multiple issues and collaborating with multi-functional teams
• Proactively monitor dashboards and program statuses to provide operational awareness to customers
• Some hands-on experience working with cloud-based technology such as AWS (or other)
• Excellent customer service, communication and analytical skills
• Positive, professional, team player attitude
• Technical aptitude with a focus on continuous learning and development
• Functional knowledge of Apple and Windows Operating Systems
• Preferably Junior Executives specializing in IT/Computer - Network/System/Database Admin

I submit this application to express my sincere interest in the service desk analyst position.

In the previous role, I was responsible for first level support/initial point of contact for Acxiom’s associates and/or external clients’ regarding computer and network related incidents, requests or issues.

My experience is an excellent fit for the list of requirements in this job:

• Knowledge of Windows 7, Windows 8, and/or 10
• Experience supporting virtual desktop
• MCP certification preferred (MTA or MCSA)
• In depth knowledge of PC technologies and desktop/server hardware and software architectures
• Knowledge of cabling and network architectures
• Knowledge of Lotus Notes mail
• Basic understanding of computers and how they are configured
• Skills in the use of PCs and associated software and applications

I am excited to be applying for the position of service desk analyst. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Demonstrable experience of 1st line IT Support
• A natural interest in IT and an inquisitive mind
• Able to demonstrate initiative and ownership of incidents
• To be able to produce clear and well written documents
• If this individual has experience within mobile device management, that would help them standout
• Knowledge or qualification in ITIL service methodology
• Demonstrated customer support focus with an attitude of call ownership
• Educated to A-level or equivalent qualification ideally in an IT related discipline