Service Desk Support Cover Letter

Service Desk Support Cover Letter

4.6
157 votes for Service Desk Support

15 Service Desk Support cover letter templates

What to include in a Cover Letter
1
Company Address
2
Salutation
3
Compelling Details
4
Respectful Closing

How to Write the Service Desk Support Cover Letter

1186 Cole Inlet
Port Selina, ND 94458
Dear Emery Schowalter,

In response to your job posting for service desk support, I am including this letter and my resume for your review.

In the previous role, I was responsible for remote support to end users on a variety of issues ranging from software (OS and Application), networking, and active directory account management.

Please consider my experience and qualifications for this position:

  • Participate in release deployment activities as needed by adjusting schedules, conducting training, identifying new trends in service requests post deployment, and build training documentation
  • Service Desk experience in an office environment
  • Capacity to quickly learn software applications, both packaged and custom developed, and provide support to internal and external users
  • Accustomed to working on various issues simultaneously and ensuring the integrity of each project or task
  • Accustomed to working with persons from various departments with various skill sets
  • Java / Unix / Windows / Oracle Know-How
  • Good analytical and problem solving competencies
  • Practical experience in IT technical support

Thank you for taking your time to review my application.

Sincerely,

Haven Swaniawski

Responsibilities for Service Desk Support Cover Letter

Service desk support responsible for support (via telephone and chat), diagnostics and troubleshooting of computers, network services and related peripherals to local and remote access users.

Active directory- password resets, managing user groups
Provide and request support on behalf of Lighting application external and internal users through multiple channels (email, telephone, web-casts, and chat)
Triage and route all requests to determine severity, category, appropriate resolution path, identify and escalate severity-1 (emergency) service requests, and assist in resolution as needed
Collaborate with colleagues appropriately to resolve service requests, including support for 3rd party vendor service requests during the resolution process
Read and analyze log files and other technical information provided by external and internal users to recognize patterns among incoming service requests, identify trending requests and potential enhancements
Research questions and problems using available information resources, including collaborating with staff to recreate problems in the test environment
Collaborate with IT in the technical design and development of components to meet business requirements
Review testing plans, component and regression, for each release and execute, document and track issues with assigned tests

Service Desk Support Examples

Example #1

Example of Service Desk Support Cover Letter

282 Dewitt Port
Runolfssonside, VT 75357-9208
Dear Peyton Crist,

I am excited to be applying for the position of service desk support. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for telephone and on-line remote software troubleshooting and support for local and offsite users to resolve network and software problems and troubleshoot site problems.

Please consider my qualifications and experience:

  • Distinctive customer-facing communication skills
  • Flexible to customer requests and deadlines
  • Self-contained and target-oriented team player
  • Affinity to help our internal business customers if they have questions
  • Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems
  • Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system
  • Escalate problems in accordance with defined procedures
  • Assist users through problem solving steps

Thank you for considering me to become a member of your team.

Sincerely,

Skyler Haley

Example #2

Example of Service Desk Support Cover Letter

956 Dietrich Garden
Phylissfort, AZ 86827-7483
Dear Rory Balistreri,

In response to your job posting for service desk support, I am including this letter and my resume for your review.

In the previous role, I was responsible for administrative support as required such as granting/revoking network access and file permissions; performing file/directory restorations; installation of desktop software; VoIP pin resets.

My experience is an excellent fit for the list of requirements in this job:

  • Experience providing customer and/or end user support, preferably in a healthcare setting preferred
  • Advanced knowledge in Microsoft Office products, use of Internet, strong understanding of technology based services
  • Installation of software packages via a variety of tools eg
  • Good understanding of customer services and relationships
  • Attention to detail and focus to customer issues to solve them correctly and quickly
  • Experience with Windows/Unix
  • Prior experience in IT support, or equivalent
  • ITIL Certification and experience working with ITIL compliant practices

I really appreciate you taking the time to review my application for the position of service desk support.

Sincerely,

Phoenix Skiles

Example #3

Example of Service Desk Support Cover Letter

12309 Genesis Mission
West Rashadfort, OK 45322
Dear Lennox West,

I am excited to be applying for the position of service desk support. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for timely hardware, software, voice, and network help desk support to all agency personnel through all means available.

My experience is an excellent fit for the list of requirements in this job:

  • Use technical databases to research problems, and talk with co-workers to research problem and find solution
  • Test software and hardware for troubleshooting and problem resolution
  • Provide service and preventive maintenance activities on element exchange/baseline products (products with element exchange service and traditional maintenance philosophies
  • Able to diagnose and detect correct equipment errors and repair products by replacing worn or broken parts, and making technical adjustments
  • Makes appropriate use of reference publications and diagnostic aids in resolving technical problems
  • Assist in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment
  • Provide accurate and complete answers to general use and administrative environment questions in a timely manner
  • Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.\

Thank you for considering me to become a member of your team.

Sincerely,

Emerson Hansen

Example #4

Example of Service Desk Support Cover Letter

557 Olson Bypass
Lednerfurt, NE 91409-8287
Dear Stevie Buckridge,

I am excited to be applying for the position of service desk support. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for first-level phone support for internal and external users including password resets, application troubleshooting, remote support and software and network related issues supporting the service desk M-F with occasional on-call after hours support.

My experience is an excellent fit for the list of requirements in this job:

  • Write or revise training manuals and procedures
  • Develop training materials, such as exercises and visual displays
  • Write software and hardware evaluation and recommendation for management review
  • Implement shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors
  • Effectively liaise with 2nd and 3rd line teams 3rd parties to troubleshoot and resolve calls
  • May require travel to other company locations in Reno
  • Knowledge and experience of supporting at least two of the following operating systems troubleshooting from the GUI and basic command line/terminal usage
  • Understanding of a broad range of core IT services and programs common tools for the platforms

Thank you for taking your time to review my application.

Sincerely,

Greer Leannon

Example #5

Example of Service Desk Support Cover Letter

4724 Hauck Drives
Vanborough, MO 39449
Dear River Hyatt,

I submit this application to express my sincere interest in the service desk support position.

In the previous role, I was responsible for remote support for users located at classified sites by phone or via classified network; this may include after-hours support when needed.

Please consider my experience and qualifications for this position:

  • Experience supervising and/or leading staff in a work unit
  • Experience managing multiple projects and meeting deadlines
  • Excellent communicator, with a confident approach to dealing with a wide range of people in a approachable and professional manner
  • Familiar with working with IT Service Management toolsets
  • Fluency in English (Written and Oral), another European language an advantage
  • CompTIA, Microsoft or Other industry certification highly desirable
  • Foundation understanding of Microsoft Active Directory
  • Understanding of ITIL framework and previous 1st Line experience advantageous

Thank you in advance for taking the time to read my cover letter and to review my resume.

Sincerely,

Dallas Luettgen

Resume Builder

Create a Resume in Minutes with Professional Resume Templates