Desk Cover Letter

I am excited to be applying for the position of desk. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for installation, maintenance and ensure operation of all devices including desktop/laptop computers, printers and peripherals installed within the company's IT infrastructure.

My experience is an excellent fit for the list of requirements in this job:

• Demonstrated knowledge of basic computer hardware (pc, mouse, monitor, keyboard)
• Capable of working in cross-functional groups
• Able to learn new applications quickly
• Responsive to demanding users
• Active Directory user functions (ADS and Exchange)
• Microsoft Office software (Outlook, Word, Excel, PowerPoint, Skype)
• Telephone PBX Systems (Lync/Skype for Business)
• Knowledge of Anti-Virus programs

Please consider me for the desk opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for maintenance, technical support and troubleshooting of desktop computers, printers, telephones and other devices to ensure effective use of technology resources by Berg staff.

My experience is an excellent fit for the list of requirements in this job:

• Strong proficiency and understanding in Windows Domain workstation software installation and support * Basic knowledge of Microsoft Office applications * Demonstrated experience implementing IT projects
• Experience communicating technical information to non-technical audience
• Service Desk experience is preferred
• MFA Authentication
• Basic understanding of desktop operating systems, various software applications and basic hardware for the PC
• Basic understanding of principles and theories of network systems and management
• Basic understanding of Internet technologies and products
• Basic understanding of electrical safety procedure

I would like to submit my application for the desk opening. Please accept this letter and the attached resume.

Previously, I was responsible for basic hardware support (i.e., correct most basic problems) for PCs (including peripheral equipment, e.g., keyboard, mice), printers, label printers, Laptop computers, Blackberries and video projectors.

Please consider my experience and qualifications for this position:

• Knowledge of Networking Switches
• Wiring/Cabling experience
• Server, Desktop, and laptop hardware replacement
• Knowledge of monitoring systems (SolarWinds, Nagios, OpenManage)
• Customer driven, consistently aware of end user satisfaction
• User friendly, treating internal and external customers with fairness and respect, while building trust
• Provides timely and courteous responses to telephone, e-mail, and web-generated support requests, including problem analysis, initial resolution and/or escalation
• Works with a sense of urgency while following established processes to resolve issues

I submit this application to express my sincere interest in the desk position.

In my previous role, I was responsible for support for issues relating to Active Directory, such as creating, moving, and standardizing objects within OUs, and changing permissions.

Please consider my experience and qualifications for this position:

• Completes thorough documentation of all work in an online ticketing system
• Effectively communicates (verbally and by written correspondence) with all levels of the organization outside customers regarding reported issues
• Provides initial desktop, server, network, hardware and software troubleshooting for issues related to those items
• Help desk okay
• Experience with Microsoft Hosted Services
• Outlook and Skype experience
• Operating system familiarity (currently Windows XP and Windows 7)
• Experience designing, installing and supporting networks in multiple environments for various clients

I submit this application to express my sincere interest in the desk position.

Previously, I was responsible for insight on active directory services, maintaining LAN documentation, support logs, and other documentation.

Please consider my qualifications and experience:

• Proficiency with Gmail, Google Docs, and Slack
• Good understanding of Windows operating systems
• At least three experience with troubleshooting Microsoft Windows software deployment at an enterprise level
• Experience logging and documenting incidents utilizing trouble ticketing systems such as
• Advanced knowledge of desktop computer hardware and software, including Microsoft Office - experience with a variety of platforms and systems including, MS Windows 7 and Apple (MAC) are preferred
• Proficient with Windows XP and Windows 7 desktop/laptop operating systems
• Proficient with configurations and setup of PC's, printers and mobile devices
• Working knowledge of Windows network operating system and Active Directory