Director, Customer Experience Cover Letter

I would like to submit my application for the director, customer experience opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for insights and recommendations to Product Management, Site Merchandising, Marketing, User Experience and Research, Contact Center, CX Strategy, Logistics, etc.

Please consider my qualifications and experience:

• Should have handled a senior responsibility in product management with P&L/ revenue responsibility
• Experience with CRM systems ie salesforce.com, ERP type
• Continuously identify opportunities to improve upon standard practices
• Refine and develop operations processes that continually enhance, improve and proactively monitor and measure health and performance
• Effectively reduce issues backlog including prioritization based on business impact and identify best approach to manage ops processes going forward
• Evaluate operations approach and identify improvements for prioritization, automation, improved communications and more efficient processes
• Establish detailed KPIs and metrics to track and report on performance and team effectiveness, and then t ransform these data into insights and strategy
• Provide strong advocacy for protecting and enhancing the customer experience with Digital, IT and retail operations leaders that ensures timely identification and resolution of issues

I am excited to be applying for the position of director, customer experience. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for leadership guidance and training to Managers and supervisors, as well, as coordinate team member training with the leadership group.

My experience is an excellent fit for the list of requirements in this job:

• Salesforce, Adobe Marketing products AEM, Analytics, Contact Center platforms, Interative Insight, Avaya, Genesys, Aspect, ATG, Siebel, Eloqua, etc
• Self-motivated, problem-crushing attitude
• Experience in consultancy, other service industries desirable
• Leadership experience in Customer facing role
• Knowledge of Strategy, Operational and Financial Planning and Team management
• Expert level communication skills, verbal and presentation
• Able to manage teams working on multiple concurrent programs of work in a fast moving environment
• Accountable for identifying and fulfilling all staffing needs for program

I am excited to be applying for the position of director, customer experience. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for customer Experience resources to Plexus' market sector and global operations team through the development and management of the Customer Experience SharePoint site to provide easy access to the Customer Experience program tools and processes.

Please consider my experience and qualifications for this position:

• Review and analyse the data across the Customer Journey Map (Transactional NPS, Alexa Rankings, Brand Awareness ) to provide insights and recommendations across the customer touch points through the Net Promoter System and Omni-Channel Taskforce
• Experience with training and communication
• Familiarity with design thinking, lean six sigma methods, and project management
• Understands and apply non-routine verbal and/or written instructions
• Organize and prioritize the work schedules of others to manage multiple tasks and/or projects
• Communicate in-depth information for the purpose of interpreting, and/or negotiating
• Delve into CSI, SSI, IQS score and help dealers create a plan to increase, in partnership with After Sales, Sales and Product Quality
• Ensure, Regions and AoA are working in complete coordination

I am excited to be applying for the position of director, customer experience. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for consultative and appropriate advice, guidance, questions and input related to driving the success of the customer experience program.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Deliver company targets of CSI, SSI, IQS, Loyalty and Conversion
• Exceed NADA Dealer Attitude Survey results to achieve best in industry ranking
• Retail New Car Sales
• Captive / other Financial Institution business
• Proven track record of developing business
• He / She will develop and lead the next phase of Kb, The Audi Experience and culture at Audi Dealerships
• Develop the “Audi Dealership Culture” vision and strategy that links to Kb, The Audi Experience and The Audi Way
• SaaS, PaaS, Cloud, AWS

In response to your job posting for director, customer experience, I am including this letter and my resume for your review.

In the previous role, I was responsible for input to the identification and embedding of talent and performance metrics and analytics, establishing benchmarks and KPIs for success.

Please consider my experience and qualifications for this position:

• Lead annual planning and budgeting for assigned programs
• Strongly influence the development of the program vision, critical success factors and operating plans
• Leadership role in an eCommerce environment, specifically in retail, direct-to-consumer business model
• Thorough knowledge of Agile software development life cycle
• Good working knowledge of various project management and financial tools such as Clarity, Microsoft Project, Rational Team Concert, and Hyperion
• Understanding of Enterprise Architectures and experience developing or managing in a Service Oriented Architecture (SOA) environment
• Collecting and articulating the internal and external context and trends in a fact-based way
• Proven experience in marketing or customer-related roles