Customer Director Cover Letter

In response to your job posting for customer director, I am including this letter and my resume for your review.

Previously, I was responsible for explanations and interpretations of current and developing trends in healthcare utilization and costs.

My experience is an excellent fit for the list of requirements in this job:

• Expert-level skills in T SQL, Microsoft Excel, Microsoft Access and Microsoft Reporting Services (or similar reporting platform), basic proficiency in Oracle and DB2 SQL
• Lead and participate in Global Strategic Initiatives
• Expertise in evaluating and analyzing complex business and technical data and recommend/implement suggested changes based on these findings
• Expertise in resolving conflicts, identifying alternatives, and providing solutions
• Program management of initiatives within the organization and cross functional project participation
• Proven track record of managing a large support team (100+) involving customer support and other Support related services with senior managers as direct reports
• Proven track record of leading of identifying & developing key talent
• Possess the belief and passion of Support as a key and integral part of the customer experience and a business enabler

In response to your job posting for customer director, I am including this letter and my resume for your review.

Previously, I was responsible for thought leadership on audience engagement in the healthcare industry, business trends, and evolution in marketing communications, including martech, CX and channel evolution.

Please consider my experience and qualifications for this position:

• Experience with building and/or managing offshore teams
• Proven negotiation skills at the executive level
• Project management/software implementation knowledge
• Knowledge of Oracle, Salesforce.com Service Cloud or other 3rd party incident management solution
• Knowledge of Telephony systems, and MS technologies including MS OS, MS SQL, MS tools
• Management competency in enterprise software and system solutions, MS products including servers
• Applications and related technology entities like telephony and data networks
• Casting a strategic vision, obtaining buy in (funding) and experience implementing with results

I am excited to be applying for the position of customer director. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for thought leadership to the business on the impact of healthcare trends to the CRHF business and economic value strategies to advance Medtronic offerings.

Please consider my experience and qualifications for this position:

• Demonstrated expertise in organizational development and operational effectiveness
• Strong understanding of systems operations and management environments within large enterprise customers and/or service providers is desirable
• Leading cross state, country, teams and strategy
• Recommended, Game Industry & MMO experience
• Knowledge of production methodologies
• Expert knowledge of CRM tools and services
• Be able to communicate concisely downward and upward
• Customer Listening Post Analysis

In response to your job posting for customer director, I am including this letter and my resume for your review.

In the previous role, I was responsible for strategic direction for business and financial systems as well as recommendations to the CIO for future projects based on recent trends in the healthcare, technology industries and customer needs.

My experience is an excellent fit for the list of requirements in this job:

• Reputation as a highly effective collaborator
• Can link seemingly disparate data into singular ideas/concepts
• Comfortable traversing the entire CCB organization
• Able to negotiate with stakeholders to gain their consensus and strong commitment for action
• Provides insights to stakeholders to assess issues/potential risks, and recommends actions
• Utilizes critical thinking and analytical skills regularly to identify issues and trends, develop solutions and/or recommendations to address root cause and to mitigate further risk to the firm (financial loss, reputational risk, or regulatory compliance)
• Motivated, goal oriented, and a skilled negotiator
• Preferred experience with the deployment and sustainment of industry customer experience survey models and tools such as Net Promotor System

I would like to submit my application for the customer director opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for strategic direction for EHR, business, and financial systems, as well as, recommendations to the CIO for future projects based on recent trends in the healthcare, technology industries, and customer needs.

Please consider my experience and qualifications for this position:

• Finding, selecting and building ROI for technologies enhancing customer interactions and/or increasing contact handling efficiency
• Experience managing a Global Support organization
• Project management experience, within customer experience environment will be beneficial
• Highly successful in directing contact centers for a luxury organization
• Broad business perspective beyond contact centers
• Demonstrated aptitude in strategic thinking as it relates to contact center management
• Creative in developing programs delivering continuous improvement
• Familiar with common industry performance indicators for customer service and contact center measures