Customer Advocacy Cover Letter

I submit this application to express my sincere interest in the customer advocacy position.

In the previous role, I was responsible for and ensure technical support, training and quality assurance/quality control and all contractual Acceptable Levels of Performance (ALPs) are met.

Please consider my experience and qualifications for this position:

• Experience in creating/designing automation frameworks for functional / regression testing
• Strong experience in database technologies and large scale data processing environments
• Good knowledge on static analysis and code coverage tools
• Familiarity with tools such as Rake, Rspec, Cucumber, Selenium or similar tools
• Experience with iOS/Android development, Javascript, HTML5 testing desirable
• Proven analytic problem solving skills and a logical approach to taking appropriate action
• A passion for influencing through compelling storytelling
• Relevant clinical experience in hospital setting preferred

I submit this application to express my sincere interest in the customer advocacy position.

Previously, I was responsible for customer service and technical support for customers with an issue or questions about their diabetes therapy device (insulin pump) or related diabetes therapy products.

My experience is an excellent fit for the list of requirements in this job:

• Prior Bankruptcy Call Center / Customer escalations or Customer Advocacy Call Center experience
• Demonstrates working knowledge of the product line and how products are used and serviced
• Conducts tests as instructed by others and often participates in the creation of the test plans
• Follows written procedures and accepted flow charts to determine the significance of each complaint received
• Escalates complaints as defined by system
• Documents customer feedback and initial assessment information without adding opinion
• Forwards information to appropriate people as defined in written procedures including complaint assessment based on formal flow charts and product knowledge
• Writes or reviews technical customer closure letters prior to closing complaint files for most issues

I am excited to be applying for the position of customer advocacy. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for sales Excellence team compliance insights to deliver increased QA results and reduction in operational and regulatory breaches.

My experience is an excellent fit for the list of requirements in this job:

• Prior experience with customer management department preferred
• Solid foundation in all multiple Operations functions
• Or MS in a related discipline or equivalent combination of education and experience
• Department Management could evaluate and substitute any of the educational requirements by demonstrated experience in the field
• Healthcare Certification and/or license in specific discipline would be an asset
• Proficient investigative and analytical skills
• Voice of Customer experience including NPS/customer satisfaction initiatives
• Proficiency with a project management methodology

In response to your job posting for customer advocacy, I am including this letter and my resume for your review.

In my previous role, I was responsible for support to cross functional departments including regulatory affairs, medical affairs, government affairs, commercial, RAV, and other corporate and field-based functions.

Please consider my qualifications and experience:

• Experience with delivering large operational transformational initiatives
• Demonstrated proficiency with project scheduling tool
• Demonstrated proficiency in Microsoft tools
• Lead through influence
• Provide customer input to innovative campaigns and promotions across various channels, such as email marketing, events, online advertising, webinars, social media, SEM, co-marketing with partners
• Experience with Aruba and / or business partnerships preferred
• Develop a holistic approach to customer listening and learning across all channels
• Understand pain points and identify opportunities to upgrade the experience from shopping through ownership (use and care, maintenance)

I would like to submit my application for the customer advocacy opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for oversight of the functioning of the Brussels office (with specific tasks delegated to EU Advocacy Support Officer).

My experience is an excellent fit for the list of requirements in this job:

• BA or BS in Engineering or Technical preferred
• Knowledge of FDA regulations, trends for medical devices
• Knowledge of ISO standards, manufacturing, federal regulations
• Mechanical/Electrical/Electronic engineer with a specialization in QA is desirable
• Strong interpersonal skills working with customers, internal departments and overseas EFI teams
• Versatility, creativity, good abilities to generate ideas and improvements to generate customer satisfaction
• Work experience managing virtual teams
• Coaching certification or equivalent