Customer Service / Customer Operations Cover Letter

In response to your job posting for customer service / customer operations, I am including this letter and my resume for your review.

In my previous role, I was responsible for project controls support services with accuracy, integrating all applicable governmental laws, Company policies, industry standards and department processes/procedures and ensuring contractor compliance so that projects complete safely, meeting quality expectations and business case deliverables.

Please consider my experience and qualifications for this position:

• Airport customer service experience
• Experience adhering to compliance standards in a heavily regulated work environment
• Willing and able to work extra hours to meet operational needs
• Problem-solving skills in a financially oriented environment
• To meet deadlines and goals as an individual and function as a contributor in a team environment
• Experience in export - documentation, PO, order entry, system, inventory management
• Interaction with warehouse and coordinate on shipping documents
• A fast pace environment with experience supporting sales team

I am excited to be applying for the position of customer service / customer operations. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for educational training for local regulatory staff, contractors and others regarding company policies and procedures where appropriate.

Please consider my qualifications and experience:

• Lead/Executed customer logistic supply chain projects/s
• Bilingual language skills (English and Spanish)
• Interfacing with customers to provide accurate information, solve problems, and serve in a variety of pre-sales and post-sales functions
• Serving as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics, collections and service delivery to resolve customer inquiries
• Processing orders, formal quotes, contracts, and/or bids for customers where accuracy and responsiveness are critical
• Managing and coordinating the end-to-end customer experience by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and compliance requirements
• Supporting internal customers in areas including order fulfillment, customer requests, product changes or returns, systems and process navigation, accounts receivable collections, troubleshooting problems, and contract issues/administration
• Identifying and communicating process improvement opportunities to management

Please consider me for the customer service / customer operations opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for 1st level support for the Shared Services Organization (SSO) Helpdesk on systems (Ariba, Concur, CVent, etc.), company policies and SSO procedures.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Proficiency with SAP/ Salesforce.com Biz warehouse
• Good communication in both English and Thai languages
• Ensure the smooth operation of the Service business, by using data & analytics to identify areas of opportunity or improvement
• Provide operational solutions by analyzing, problem solving, collaborating, and executing against a plan through to completion and improvement of the operation
• Proven track record in making strategic level of suggestion to drive the continuous improvement and process chance
• Demonstrated experience utilizing Custom Applications
• Responsibilities include forecasting, demand planning, purchasing, and inventory control
• Forecasting/ Demand Planning of all flow inventory

I submit this application to express my sincere interest in the customer service / customer operations position.

In my previous role, I was responsible for technical support responses to customers and company staff using established company procedures and processes, such as customer case tickets, global escalation process, reports, telephone contact, product training, and video conferencing.

Please consider my qualifications and experience:

• Working directly with the Canadian 3PL warehouse on daily functions, problem solving and issues
• Working with Zotos Darien planning department to maintain forecasts
• Working with Zotos Geneva on product issues and delays
• Working with Zotos Geneva distribution on planning truck shipments
• Working with marketing on developing Bill of materials (BOMs)
• Providing finance with monthly and yearly inventory budgets and other reports
• Maintaining the obsolete and destruction lists
• Providing customers information on back orders and inventory issues

I am excited to be applying for the position of customer service / customer operations. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for guidance and direction on the official company policies and procedures to ensure an ability to clearly audit and review company compliance.

Please consider my qualifications and experience:

• Experience managing people in an operations environment, including managing to goals & metrics
• Be a team player, demonstrate attention to detail and have good organizational skills
• N2 in Japanese
• Excellent Japanese verbal/written communication skills, as would need to engage with partner function in Japan
• Operational experience will be added asset
• SAP CRM would be added advantage
• N1 Japanese
• Green Zone (Gurgaon , Dwarka Nearby)