Operations & Service Manager Cover Letter

Please consider me for the operations & service manager opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for support for IP and technology portfolio in China and Taiwan, in coordination with Chief IP Counsel;.

Please consider my experience and qualifications for this position:

• Work with Technology Domain teams to communicate overall technology capacity related to business priorities for the specific business services / processes under responsibility
• Review and approve the key Service Provider personnel changes and support windows
• Promote teamwork, within own group and across technology
• Play significant role in performance management, overseeing or actually writing appraisals, giving feedback and helping staff design their career development plans
• Work with Technology Domain team and Center of Excellence to help establish, define and negotiate Service Level Agreements
• Experience with laboratory information systems including LIMS, ELN, NuGenesis, SmartSupplies, Pristima, Chromatography, and scientific data management systems
• Proven experience with ITIL, specifically Incident and Problem management Continuous Improvement Planning (CIP), Demand and Release and Deployment Management
• Responding to and dealing with High Severity incidents to identify the issue and restore service within the shortest possible timeframe working with other technology and business teams

Please consider me for the operations & service manager opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for primary engineering design and configuration for data systems in line with CDN customer goals and requirements.

My experience is an excellent fit for the list of requirements in this job:

• Technical complexity of requests is typically very high
• Fully knowledgeable of all facets of food service operation to include menu development
• Previous experience in a high volume, international operational environment
• Prior military food service management experience preferred
• Experience in a highly complex, matrix organization
• Demonstrates visible role model leadership characteristics
• Resilient – Able to manage and adapt to challenges and rebound from setbacks and difficult situations
• Stakeholder Management– Within a diverse matrix organisation

I would like to submit my application for the operations & service manager opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for support services to Managed Enterprise Services with respect to the voice/data managed services agreement.

Please consider my experience and qualifications for this position:

• Demonstrate local leadership qualities
• Demonstrated project management, scheduling and facility management expertise
• Work order management system expertise
• Serve as the initial point of contact to Technology Domain teams and business partners for critical issues related to Clinical Development, Pharmacology and Statistical Sciences area business applications’ Maintenance and Support services
• Experience with Software Development Lifecycle (SDLC) methodologies and regulatory requirements for GxP compliance
• Experience working with Clinical trial management and Data Sciences solutions that utilize technologies like Oracle, Informatica, SAS
• Experience in managing, planning and organizing multiple teams of people
• Experience leading teams that support medium-sized Microsoft environments

Please consider me for the operations & service manager opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for technical expertise in assisting clients with installations, maintenance, upgrades and repairs for IP, Transport, Voice and Mobility, WLA ATMs.

My experience is an excellent fit for the list of requirements in this job:

• Able to assesses and evaluates risk
• Passion for efficiency, process improvement and automation
• Proficiency with Salesforce.com and Oracle
• Builds an effective team across the site by constantly communicating relevant information on a timely basis and conducting regular meetings
• Act as liaison between the business and various departments to leverage Firm resources in order to achieve the highest level of success
• Conduct meetings to communicate policies and procedures
• Identify and assist in managing service risk within the business and recommend changes to policy and procedural guidelines as appropriate
• Administer other duties as delegated by the Senior Leadership team

I would like to submit my application for the operations & service manager opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for iP expert support and own customer VPN change management including: managed router configuration, activation and acceptance testing for on-going change management.

Please consider my experience and qualifications for this position:

• Previous experience leading Major Incident and Problem Management functions in a similar sized enterprise scale company is essential
• Experienced in dealing with Senior Leaders and Customer Stakeholders
• People Management/ leadership Experience and team working
• Excellent customer service skills proven
• Possess project management basics, project scheduling/management tools, and general STO knowledge
• PMI Certified Project Management Professional (PMP) will be an added advantage
• Well verse of Valves products range and knowledge
• Possess good understanding of the product application and solution such as flashing, cavitation and noise