Consultant Experience Cover Letter

I submit this application to express my sincere interest in the consultant experience position.

In the previous role, I was responsible for inspiring reports and feedback on the implications to user experience and how improvements to the design and functionality of the system can be made.

Please consider my qualifications and experience:

• Contribute to the design, planning and execution of primary research studies involving stakeholders, customers and team members
• Read and synthesize secondary research sources, analyze themes and findings, and present clear, actionable insights which establish standards for measuring performance against process requirements
• Identify metrics that could provide data for process management indicators for future improvement opportunities
• Help evangelize insights and recommendations across disciplines and departments
• Help facilitate service design workshops with individuals across lines of business, producing activities and materials, and writing follow-up reports and action plans
• Write, design, and present material to extended project team throughout project lifecycles, including to executive
• Creating wireframes, storyboards, sitemaps and screen flows
• Robust familiarity and experience with data sources from across the company

Please consider me for the consultant experience opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for technical, process or financial support to the Development team lead and/or Solutions Design Specialist during the design process.

Please consider my experience and qualifications for this position:

• Have access and understanding of all customer service systems
• Identifying new opportunities to improve the overall digital experience through the gathering of insights and metrics
• Conduct and co-ordinate qualitative research activities with the audience groups in order to better understand the user needs and validate our design thinking
• Work with others in the digital experience team to co-ordinate design resources (internally and externally) to design the optimal digital experiences throughout the design process including journey mapping, concepting, UX design and visual design, regularly sharing work with the broader team to learn from
• Partner with regional distribution partners to ensure designs are fit for purpose and deliver optimal value against local market objectives and KPI’s
• Ensure commercial judgement is in place around any digital iterations or investments into the digital experiences
• Partner with solution delivery teams and product owners within the digital team, to ensure optimal experience delivery aligned to KPI’s and business objectives
• To stay well informed in current user centred design methods and the application of both research and design methods into a digital delivery and execution process

I would like to submit my application for the consultant experience opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for leaders with concise summaries of relevant trends with recommendations on how trends impact the Annuity products, solutions and strategies.

Please consider my qualifications and experience:

• Extensive knowledge of internal systems and data sources
• Strong network of contacts across enterprise
• Hands on experience is essential
• Experience going from the "shop floor" to management levels facilitating change in culture of employees, business leaders, departments and business organizations to embrace Lean and Six Sigma philosophies to significantly improve business execution
• Business change management/ process improvement experience preferred
• Expert-level proficiency with common design tools/software
• Comfortable leading a UX effort independently or working as part of a team
• Experience in Retail or Guest Service industry

Please consider me for the consultant experience opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for thought leadership regarding trends, technologies and the needs of customers to the VP of Professional Services and the COO.

Please consider my qualifications and experience:

• Valid driver's license (Americas only)
• Customer or provider customer experience – escalated issue handling
• Customer Experience Process Improvement
• Proficiency in SharePoint, Microsoft Access, Excel and Word
• Mobile knowledge essential
• Proven customer service experience in an inbound/outbound call centre
• High level verbal and written skills to effectively present information to management
• Excellent understanding of the Telecommunications Industry and regulatory environment

I submit this application to express my sincere interest in the consultant experience position.

In my previous role, I was responsible for analytical and conceptual process design throughout the corporate planning and enterprise delivery cycle ensuring alignment of deliverables with strategic objectives.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Confident and experienced in working in complex and highly regulated environments and industry sectors
• An effective and collaborative approach to working with highly distributed multi-function teams of people
• Search Engine Optimisation experience desirable
• Background in client feedback collection and aggregation
• Digital Marketing, Customer Experience background
• Strategic and willing to implement
• Experience launching websites
• Know how content management systems work