Patient Experience Cover Letter

I would like to submit my application for the patient experience opening. Please accept this letter and the attached resume.

Previously, I was responsible for intake, evaluation, investigation and resolution of patient/customer concerns for all acute care ministries in Providence Health and Services Oregon.

Please consider my experience and qualifications for this position:

• A willingness to challenge the status quo and to innovate new ideas, behaviors, and communication
• A proven track record of leading an organization's improvement efforts surrounding patient experience and service excellence
• Able to use data and resources available to identify root causes and prioritize opportunities for improvement
• Strong communication skills with all levels of leadership and employees and knowledge of how to adapt communication style depending on audience
• Direct, transparent, honest, respectful, kind, and compassionate
• Has understanding of CAHPS surveys, CMS requirements, patient satisfaction surveys, and other methodologies for listening to the "voice of the customer"
• Able to collaborate with a variety of constituents, mobilize people towards a common goal, and drive results
• Able to be strategic and forward thinking with an exceptional talent for flawless execution

I submit this application to express my sincere interest in the patient experience position.

In the previous role, I was responsible for leadership and guidance to the user experience team by defining standards, guidelines, best practices, processes and determining how the user experience team interacts with other groups.

Please consider my experience and qualifications for this position:

• Bilingual (Spanish and Russian preferred)
• Strong communication, interpersonal, group facilitation skills
• Bilingual in Spanish and Russian
• Sound knowledge of primary survey research design, data management, analysis, and reporting
• Interest in finding solutions to problems or methodology for improving deliverables
• Self-starter mentality, a strong sense of ownership, and an insatiable appetite for learning
• Leads through influence, working collaboratively to build consensus and foster change
• Self-directed, flexible, and adaptive to deliver outcomes in an ambiguous environment

I would like to submit my application for the patient experience opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for strong knowledge of best practice, service improvement, statistical analysis, and problem solving to improve the patient experience.

Please consider my experience and qualifications for this position:

• Knowledgeable about healthcare operations and business the national and regional trends
• Flexible to change regarding needs and priorities of the organization
• Two week rota across 4 shift patterns, includes occasional night shifts
• Two week rota across 4 shift patterns, including occasional night shifts
• MBA/MHA/MPH Preferred
• Grow the number of patients enrolling into and being impacted by patient support programs
• Identifies patient acquisition strategy and companion tactics to drive new patient growth across all indications
• Develop Patient opportunities by creating and/or supporting existing community networks and educational forums

I would like to submit my application for the patient experience opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for operational leadership and consultation to Southern California executive management, SCPMG, and Southern California service areas on clinical and service quality related practices related to risk reduction/patient safety practices across the continuum of care.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Identifies, develops, and manages differentiated patient solutions across the portfolio
• Builds meaningful patient deliverables to build lasting and meaningful patient engagement
• Lead the development of all patient marketing initiatives related to direct-to-patient acquisition, engagement, and retention to ensure excellent patient experiences with immunology brands
• Learning through experience - Demonstrates curiosity and learns from the experience of success and failure
• Working together - Develops trustful relationships with internal and external stakeholders to accelerate business achievements
• Specialty pharmaceutical sales experience preferred
• Proven understanding of the needs and behaviors of people living with or at risk for various diseases or conditions of greatest interest to the company
• Demonstrated work history of patient experience and consumer trends impacting brand choices and/or adherence behaviors within digital channels such as e-business, social media, and/or patient online communities

In response to your job posting for patient experience, I am including this letter and my resume for your review.

In my previous role, I was responsible for leadership to care experience leaders in the ministries, post-acute and medical group to create alignment and consistency in building improvement plans to transform culture based on analyzing and communicating caregiver and patient experience data.

My experience is an excellent fit for the list of requirements in this job:

• Knowledge of CAHPS and other healthcare experience measurement systems
• Microsoft Office (Excel, PowerPoint, Word, Visio)
• Collaborative member of a team-focused work group that is also transparent, approachable and passionate about the goals at hand
• Development and implementation of training and support resources
• Welcoming patient and family members in a professional manner
• Contact the nursing staff for emergency medical needs and answer patient and visitor questions
• Familiarity with CPT codes
• Demonstrated experience in research protocols and clinical trials, Human Subject Rights, and informed consent procedures