Customer Experience Specialist Cover Letter

In response to your job posting for customer experience specialist, I am including this letter and my resume for your review.

Previously, I was responsible for customer insight leadership to inform and oversee systems experience strategy and roadmap for multiple functional areas; informed by broad knowledge of the systems, user groups, and stakeholder groups.

Please consider my qualifications and experience:

• Maintenance of the working environment ensuring it is customer facing at all times
• Any reasonable request as deemed necessary to support the needs of the business
• IT literate and able to adopt to new technologies
• High proficiency with all Microsoft Office applications
• Proficient MS Office knowledge especially MS Excel, PowerPoint
• Experience handling Tier 1 enterprise customers
• Proficiency with the Microsoft® Office Suite (Word, Excel, Outlook, PowerPoint, Windows 10)
• Intellectually curious and results oriented

I would like to submit my application for the customer experience specialist opening. Please accept this letter and the attached resume.

Previously, I was responsible for specialist guidance to the BSSA community on all matters relating to the customer experience both frontline and back office.

Please consider my experience and qualifications for this position:

• Develop and nurture relationships with local hotels and restaurants to ensure the highest quality of customer care
• Good oral and written English & Korean communication skills
• Proven track record in driving operational improvements throughout a matrixed organization
• Strong business acumen with passion for learning
• Identify, make recommendations, and lead initiatives to make improvements to processes and systems that result in improved Customer Experience
• Lead and participate in cross functional projects to ensure appropriate parties are engaged and deadlines are met
• Proficient in extracting, analyzing, and interpreting complex customer data
• Basic knowledge of SAP and OBIEE

Please consider me for the customer experience specialist opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for an excellent customer experience for Indigo and PWP customers in Asia Pacific and Japan, across functions, driving the Indigo and PWP customer experience measures significantly above industry standards and improving customer retention.

Please consider my experience and qualifications for this position:

• Graduate University
• Good written and verbal communication in English and Korean
• Knowledge of Orakle Enterprise One (E1) or SAP will be an added advantage
• Integrity.Honor commitments, communicates openly and demonstrates the highest ethical standards
• Positive, enthusiastic and passionate about the changes in the personal transportation and energy solution industries
• Relevant experience in working on scheduling and making complex booking arrangement will be an added advantage
• Tertiary qualified in Marketing/Customer service or related discipline
• Strong communication skill in English and Vietnamese

I submit this application to express my sincere interest in the customer experience specialist position.

Previously, I was responsible for outstanding quality customer support with a high degree of customer satisfaction, functional and technical expertise, as well as thorough and timely response to customers, via phone, email or online chat.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Proficiency with Google Suite/Office suite
• High level of technical competence over a very large range of consumer electronics
• Act as the custodian and subject matter expert of the Customer Experience (CX) Protocol
• Carry out the Customer Experience Specialist functions as defined in the protocol ensuring customer needs are preemptively met and ensuring the team is informed of all customer requirements/specifications
• Ensure the completed CX Protocol checklists are received and upload checklist into database
• Act as the funnel for the central CX team for all CX Protocol related comments/suggestions/roadblocks
• Act as the customer survey custodian (send surveys to customers, lead the NPS governance sessions for the General Manager & maintain survey action tracker)
• Share responsibilities related to maintaining the customer area and ensure that customers are well served during their visit (reception, assist in event planning, catering etc)

Please consider me for the customer experience specialist opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for customer service via phone, email, or chat by answering questions concerning corporate products, services, and accounts and updates and maintains customer data.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Familiarity with Card Care, Cvi, Enfact, and PeopleSoft systems
• Able to navigate and handle sometimes difficult situations with poise and professionalism
• Familiarity with NICE, Verint, and Second Avenue systems
• Intermediate – advanced user level in MS Office products including Word, Excel, PowerPoint, Access, Visio and SharePoint
• Can use Zendesk like a pro
• Use G-suite on the regular
• Have superb attention to detail
• Can perform basic math