Workplace Manager Resume Samples

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K Herzog

Kadin

Herzog

651 Alvena Views

Los Angeles

+1 (555) 386 4767

651 Alvena Views

Los Angeles

Phone

p +1 (555) 386 4767

Experience Experience

Boston, MA

Workplace Manager

Boston, MA

Lowe Group

Boston, MA

Workplace Manager

Negotiate and/or mediate on space, occupancy and project related issues to reach the best outcome for the business. Recognize the point of compromise or escalation and take action to prevent initiatives from stalling
Managing project priorities and assignments
Corporate (offices) portfolio knowledge
Client Relationship Manager
Manage a small team of direct reports and indirect reports who deliver service for the day to day office operations including front of house client services, mailroom, print centre and switchboard
Manage the service delivery of all outsourced providers including corporate hospitality and print & mail room
Manage tenancy systems, including security, building maintenance and energy management

Phoenix, AZ

Manager, Workplace Experience

Phoenix, AZ

Mohr, Baumbach and Hansen

Phoenix, AZ

Manager, Workplace Experience

Supporting and advising on the deployment of workplace relevant IT systems and platforms including CAD, CAFM, and room reservation solutions
Checking on design consistency (test fit / Concept / BOD) to ensure J&J space and design standards are maintained and employed for projects ( )
Conducting field studies and onsite space reviews for pre CAR 0 projects; support development of CAR 0 / 1 documentation ( )
Communicating Workplace Innovation CAR 0 and CAR 1 proposals per project to project lead / project sponsor
Developing short and long term tactical plans and programs for innovation, construction, or alteration of workplace activities based on strategic plans – liaise with COE WE Regional Strategy Leads
Ensuring governance of the strategy for WE; regular employee council meetings in place with local ambassadors and attend when feasible. Report back to COE WE on issues and outcomes (for Data Book sites)
Collecting all Pre and Post-occupancy metrics; provide analysis and benchmark data to COE and J&J Regional Leads

present

Phoenix, AZ

Senior Workplace Manager

Phoenix, AZ

Schamberger, Zboncak and Schamberger

present

Phoenix, AZ

Senior Workplace Manager

present

The development, implementation and maintenance of an effective lifecycle plan for all assets producing optimal asset operation, replacement and refurbishment plans and associated capital investment plans
The establishment and implementation of realistic performance measurement indicators, monitoring compliance, and benchmarking across the whole asset portfolio
Ensuring that best practice processes and strategies are deployed and developed to ensure consistent performance and quality standards for planned and reactive works in consultation with business end users
Owning and developing the financial business cases, including options review and analysis
Be responsible for owning, developing, implementing and managing the energy reduction and management strategy delivered through our energy management partner. To include the analysis and reporting of data against agreed objectives
Identify, acquire and/or lease land and buildings for the organization's operations
Help prepare outline Scopes of Work for any Real Estate Projects in the region and to act as the principal point of contact in that respect for both key project stakeholders and C&W

Education Education

Bachelor’s Degree in Construction Management

North Carolina State University

Bachelor’s Degree in Construction Management

Skills Skills

Outgoing, approachable, and sociable personality
Good knowledge of workplace services or hospitality fields
Excellent communication and interpersonal skills for interaction with others at all levels with the organization
Ability to work effectively with others
Assertive when necessary in a customer sensitive manner
Affinity for space and design
Problem solving oriented
Fluent English. German would be
Committed to customer satisfaction
Extended working experience in facility management, event management or hotel environment

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Workplace Manager Resume Examples & Samples

Managing project priorities and assignments
Corporate (offices) portfolio knowledge
Client Relationship Manager
4 year degree in Interior Design or Interior Architecture
15 or more years of commercial real estate experience
Experience managing a staff and a large real estate portfolio
Experience working in a matrix management structure with outsource partners
Ability to engage, inspire, and influence CREW teammates, outsource partners, project members and teammates at all levels of the bank
Accreditations: NCIDQ, Certified or Registered Interior Designer, LEED AP

Senior Manager Workplace Portal Resume Examples & Samples

Ownership of all end user facing IT workplace request portals
Creating the future vision of a single workplace portal and define roadmap and projects
Owning the IT service catalogue and governance of the content
Demand management for new services to be integrated in the portal
Responsible for delivery of end to end workflows to provision new services
Assure consistency of communication and marketing of services
Create and drive marketing campaigns for our new services to raise awareness and excitement
5+ years of work experience in information technology
Experience with IT projects in larger companies in a either project management or business analyst role
Experience with web technologies, SharePoint or other portal technologies a plus
Strong passion for IT workplace and end user satisfaction
Excellent communication, presentation, writing, and documentation skills
Proficiency in English, written and verbal

Workplace Manager Resume Examples & Samples

Manage a small team of direct reports and indirect reports who deliver service for the day to day office operations including front of house client services, mailroom, print centre and switchboard
Manage the service delivery of all outsourced providers including corporate hospitality and print & mail room
Manage the tenancy fit out to maximise full life cycles for all fixtures & fittings, equipment and services. Ensure controls in place to comply with all relevant codes, legislation and Australian standards where applicable
Manage tenancy systems, including security, building maintenance and energy management
Support the Workplace of The Future activity based working initiative, including managing lockers and storage, driving behaviour change through operational process and providing utilization reporting to the service line leaders
Participate in BCP and Crisis Management planning as the premises representative
Manage the efficient allocation of workspace including ongoing churn projects
Take responsibility for the management of WHS onsite
Review and manage the monthly Facilities and Occupancy P & L accounts for the Sydney office
Prepare the annual occupancy, operational and space planning budget for the Sydney office
Review, reconcile and approve Facilities related supplier invoices

Workplace Manager Resume Examples & Samples

Guide internal personnel, external resources and integrated facility management service provider to deliver and improve facility services, execute local facility projects, increase customer satisfaction and reduce facility costs
Lead and manage direct reports, including coaching, performance management, career development, training and team administration responsibilities
Oversee budget creation and financial performance of operations and activities under their direction. Provide transparency into facility costs, internal allocations and performance and partner with the space allocations team to manage the allocation of space and costs to local business units
Operate as an integrated member of the Americas Real Estate and Facilities Management team to implement Regional and Worldwide directives and represent internal customers in facility operational strategy development
Manage stakeholder engagement with executives decision makers and other stakeholders at various levels of the organization to understand business needs, headcount growth, future services required and the development of solutions in response to facility concerns, supply/demand forecasts
Lead change management for projects being performed in the locations under management
Drive problem and stakeholder issue resolution in a timely manner and act as a trusted advisor for facility and workplace challenges
Ensure adherence to company policy, regional and global workplace design, specifications, strategies and compliance with regional/local legal requirements for an Ericsson facility
Lead and effectively collaborate with outsourced partners and internal corporate services for the coordination of a variety of facility needs
Demonstrate problem solving, critical thinking, self-starting behaviors, accountability and strategic relationship building. Good written and verbal communication skills are key to success in this role
Work toward the continuous increase of collaboration, motivation, effectiveness, efficiency, team spirit and the careful management of the cost structure
Interact with other corporate support functions, such as, security, risk management, sourcing, IT, etc
Active work with Ericsson partners, suppliers, customers and internal organizations to secure Ericsson has the most productive and cost efficient premises in the industry
Manage overall finance and cost control

Workplace Portfolio Manager Resume Examples & Samples

Process owner for collecting and tracking business forecasts and developing historical trend analyses to build intelligence that will drive the need for changes to Facebook’s real estate portfolio in the Bay Area
Support business case proposals with in-depth data analysis for all major investments in Bay Area
Partner cross functionally to develop business forecast, including headcount, to accurately track space needs that is supported by excellent data, trend analysis, possible outcomes
Presents complex data into a simple, easy to understand, dashboards, charts and graphs
Develop occupancy analysis reporting to effectively communicate occupancy/vacancy ratios, headcount projections and workplace conditions
Develop dashboards which includes headcount projections, capacity, vacancy, churn information, and space allocations
Participates in the development & integration of space management tools & processes to improve efficiency

Manager, Workplace Services Resume Examples & Samples

Provide leadership, guidance and direction to Service Line Managers
Standardize processes and procedures for Service Line Manager responsibilities
Define overall strategy and roadmap for mulitiple IT Services
Oversee all business aspects of each service including planning, budget, allocations, marketing and communication
Negotiate and maintain contract SOWs, pricing, and support models for appropriate service providers
7+ years of professional IT management experience relating to Client Services
Demonstrated ability to lead, coach ,and manage others
5+ years using a standard project management methodology
5+ years successfully developing IT standards and roadmaps
Advanced service management and project management skills and experience
Advanced relationship management skills and experience
Experience managing large scale IT initiatives
Demonstrated ability to facilitate meetings to plan use of new technology
Demonstrated ability to effectively market and communicate IT Services
Strong Customer service skills with the ability to interact with business and IT Leaders
Demonstrated ability to work with a wide array of technical and managerial personnel to solve complex problems
Experience with the management of high value and/or complex IT outsourcing contracts, financial analysis, and business risk analysis
Demonstrated IT Leadership experience

Manager, Workplace Services Resume Examples & Samples

Progressive experience in project management of large IT initiatives
Experience working in a large multi-business unit environment providing comprehensive support of Workplace Services
Demonstrated advanced relationship management skills and experience
Proficient in project management technologies and methodologies to include advanced experience in creating and developing project plans
Advanced to expert understanding of the Shared Services environment
Strong customer service skills with the ability to interact with clients at any level
Advanced analytical skills with strong problem solving skills and creative abilities
5+ years of professional experience in a computer related department on the specific Workplace Services to be supported
3+ years using a standard project management methodology
3+ years experience defining standards and technology roadmaps for Workplace Services and solutions
Advanced IT experience including infrastructure design & implementation, application development, or systems work
Experience with the management of high value and/or high complexity IT outsourcing contracts, financial analysis, and business risk analysis
Advanced communication skills, particularly the ability to communicate technical information to non-technical audiences and communicating to all levels of leadership
Demonstrated ability to work with a wide array of technical and managerial personal to solve complex problems
Demonstrated leadership ability to delegate to/oversee peers and other analysts in completing projects
Ability to synthesize complex data & recommend/ oversee innovative solutions
Excellent planning, organizing and leadership/supervisory skills
Ability to establish/articulate high level strategy and focus/ align organization around critical initiatives
Excellent verbal, written, and executive presentation skills
Ability to interact effectively at all levels and across diverse cultures
Ability to be an effective member of and lead the most complex project teams
Proven strategic planning skills with ability to create and direct major change initiatives
BA/BS degree in Information Technology or Business related field

Workplace Manager, Tilburg Resume Examples & Samples

Complete Workplace Operations Management
Client Facing - Face of the Facility
Space Management
Tesla Employee Management
Contractor Management

Workplace Manager Workplace Resources Resume Examples & Samples

Build client relationships at a Campus level through structured and consistent engagement model
Act as the internal Client to the WPR Delivery team, the point of escalation and representation for the Campus client team
Lead change management and ensure CM is executed according to the plan – lead town hall discussions and feedback sessions
Own Local/Regional demand, validate and communicate it as necessary via internal tools
Drive all ‘non-business as usual/operations’ Communication to the client team in a structured fashion
Educate, Communicate, Set expectations with clients relative to Cisco and industry trends, policies, standards, corporate directions
Bridge between Local/Regional client requirements/expectations and Theatre /Global objectives through constant dialogue with other stakeholders within and external to WPR such as: Adv Strategies for Road Map, Global site strategy Workplace solutions, designs, policies; Finance – capital constraints/process/communication
Understand Mergers and Acquistions Integrations strategy and develop the Brief for local/regional delivery, influence consolidation opportunities, remain on Integration team until activities are operationalized and handed over to theatre COEs and respective providers
Actively interact with clients to solicit feedback and participate in Customer satisfaction evaluations
Establish partnerships within wider WPR team as well as cross functional peers in HR, IT, Finance, SSBR, Risk Mgt to develop common agenda and initiatives in supporting the business through participation in local BU councils, initiatives, incident planning
Would require a Bachelors Degree as well as an MSc/MA/MBA or other similar professional credentials (RICS/RIBA/AA/COB) in relevant functional expertise. Extensive, relevant industry experience spanning more than 5 years will be considered to be equivalent
Comprehensive understanding of the corporate real estate life cycle and an in depth knowledge of at least two disciplines would be required

Paris Workplace Manager Resume Examples & Samples

Manage the efficient delivery of all services within the agreed scope with our outsourced service provider by understanding the business objectives and constraints of the Paris offices to provide the best working environment for our employees and customers
Gain a full understanding of the agreed budgets for Paris and provide narratives to explain any differences between budget and actual spend including project financials
Develop, in conjunction with the service provider, the forecasts each quarter
Encourage and develop new ideas and initiatives with our outsourced provider with the objective of enhancing service levels, improving cost efficiency and contributing to a unique employee experience. Carry out regular inspections of the Paris office space to ensure that the correct standards are maintained
Ensure the office is compliant with local Health & Safety legislation
Partner with other core business functions within the GWS structure, e.g. Security, Workplace Experience, Workplace Delivery etc. to provide co-operation and assistance as required to support the delivery of their services
Verification of all invoices within the facilities management delivery and forward for payment authorisation
Provide leadership to foster an engaged community across the three Paris offices. Explore opportunities for connecting geographically displaced employees, teams and leaders
Negotiate and/or mediate on space, occupancy and project related issues to reach the best outcome for the business. Recognize the point of compromise or escalation and take action to prevent initiatives from stalling

Senior Workplace Manager Resume Examples & Samples

The development, implementation and maintenance of an effective lifecycle plan for all assets producing optimal asset operation, replacement and refurbishment plans and associated capital investment plans
Ensuring that best practice processes and strategies are deployed and developed to ensure consistent performance and quality standards for planned and reactive works in consultation with business end users
Be accountable for the effective management of site facility management run budgets, both fixed and variable, and capital budgets where required, including the requirement to provide regular status reports
Be responsible for owning, developing, implementing and managing the energy reduction and management strategy delivered through our energy management partner. To include the analysis and reporting of data against agreed objectives
Ensure that all sites within remit meet the statutory legal, health & safety and environmental requirements
Demonstrable real estate and facilities management leadership experience
Experience in leading, developing and presenting real estate financial business cases, including options review and analysis

Manager, Workplace Solutions Resume Examples & Samples

5+ years experience as a Facilities/Workplace Solutions Manager, Office Manager or Office Administrator required
Excellent interpersonal skills, both written and verbal
Strong work ethic and ability to creatively “think outside of the box” as well as proactively anticipate and resolve issues
Ability to multi-task and prioritize effectively; excellent time and project-management skills
Ability to work effectively as part of a team and as an individual contributor
Four-year undergraduate degree preferred

Senior Manager, Workplace Management, Gscc Resume Examples & Samples

A minimum of a Bachelor’s Degree (Logistics, Business, Operations or related fields) is required
An advanced degree (i.e. MBA) is preferred
A minimum of eight (8) years of experience in a fast-paced, Customer Service Center environment is required
Demonstrated experience in people management / development is required
Deep knowledge of workforce management processes, forecasting transactional demand and resource scheduling across multiple geographic locations is required
Demonstrated expert knowledge in Call Center Workforce Management Tools and Systems (such as ININ (Interactive Intelligence) and Verint) is required
A Master Black Belt and/or process excellence certification is preferred
Project management experience is required, a Project Management (PMP) Certification is preferred
Business knowledge of other areas such as Supply Chain, Operations, Collections, Sales & Marketing and e-Commerce is preferred
Ability to travel domestically or internationally up to 30%Customer Service

Nexperia Workplace Service Manager Resume Examples & Samples

Reports to the Head of Client Services
Scope is all Nexperia sites in APAC
Global executive support coordinator
Strategist for mobile device management and mobile connectivity
Contributor to maintenance of workplace standards, software and collaborative tools
Bachelors/Master degree in Computer Science, Engineering or equivalent experience is required especially as a workplace service manager
Significant experience and understanding of service desk operation and service levels
Experience in vendor management
Proven ability to develop effective, matrixed, cross-organization relationships, collaborating and communicating across business and technology stakeholders and multiple geographies
Must be able to work under minimal supervision, determine personal work plan, and schedule tasks and activities

Nexperia Workplace Service Manager Resume Examples & Samples

Reporting to the Head of Client Services
Scope is all Nexperia sites in Europe
Information Technology site manager Nijmegen
Manager of Video conferencing operation and innovation

Workplace Productivity IT Services Manager Resume Examples & Samples

Enable employee mobility through IT Capabilities. Deliver MDM and 2 to 3 Mobile application solutions such as time-sheet, phone directory, intranet announcements in 6 months
Deliver Windows 10 and Office 2016 as our corporate standard for all of Bose employees by CY 2017 enabling full advantage of all new hardware endpoint systems and all new software applications
Create exciting IT marketing campaigns and roadshows partnering with the IT Engagement & Adoption team and Technology Champions to evangelize the workplace IT and Productivity vision
Seek the voice of customer through the network of technology champions and develop crowdsourced initiative and deliver on one crowdsourced initiative every quarter
End point device (Desktops & Laptops) Management
Windows configuration, administration, and patching, imaging, SCCM and software packaging and deployment, network, Identity Access Management, telephony, collaboration & conference technologies administration
Mobile device management & application delivery
Office 365 Applications Administration and Support
Service Delivery Metrics and Performance Mgt

Manager, Workplace Services Resume Examples & Samples

Provide a pivotal role in facility service operations including strategic office planning through EMEA, new office builds and expansions, capacity and space planning, managing all the food/beverages/events in each facility, and implementation of new processes and procedures. Collaborate with your team, Security, Travel, Workplace Services partners, IT, PnC, and Finance to ensure an efficient, productive integration for such things as regional initiatives, fiscal responsibilities, data analysis, new program implementation and M&A activities
Act as a trusted partner; build strong relationships with business leaders (and their delegates) through timely, relevant, thorough, and tailored communication. Influence your customer, and other internal organizations; drive consensus and compromise when needed
Support a variety of critical business functions including financial, procurement, vendor management, contract management, transportation programs and general office services. Find innovative ways to streamline and enhance service delivery, while keeping an eye on the bottom line
Partner with outsourced facilities services vendor; ensuring best practices are being used while also having general oversight of daily operations in all areas of workplace services including reception, security, mail, catering and ticketing system
University degree in relevant field or equivalent practical experience
3 years of service experience dealing with various countries and work councils within EMEA, with an emphasis on real estate, leases, facilities, construction, hospitality, corporate services, and vendor management
Strategic and operational real estate & facilities management and services experience
Solid experience developing and managing budgets (including capital budget justification) with strong financial, contract management and purchasing skills
Advanced knowledge of real estate strategy and lease negotiations with facility management, food and event service, construction terms and practices. Service-minded and strong customer service focus, flexible and open to new ways of doing business
Ability to think “outside the box” and bring creative, nonstandard and innovative solutions to the table. Meet deadlines and make sound decisions, sometimes under stress
A passionate, detail oriented multi-tasker and self-starter with an “all hands on deck” mentality
Ability to consistently demonstrate warmth, kindness and humor no matter the situation or interaction. You are always composed under pressure
Highly organized, responsible, and trustworthy. You are a flexible person who is comfortable with rapid change
Ability to facilitate communication clearly and concisely in a courteous manner
A consummate team player with a great sense of humor

Latam Workplace Services Manager Resume Examples & Samples

Analyze trends and utilize data to anticipate and proactively address issues in the client environment
Bachelor’s Degree (Hospitality or Business), preferred
Minimum of 3 years of relevant experience; 5 years, preferred
Minimum of 3 years of project, event, and meeting management; 5 years, preferred
Ability to analyze reports for the purpose of ensuring compliance with scope of work
Must possess strong interpersonal skills with the ability to build rapport quickly
Financial acumen to manage budgets for projects and operations

Manager, Workplace Experience Resume Examples & Samples

Overseeing deployment of J&J Workplace Experience strategy across new and existing facilities projects
Driving and advising site classification, amenities, and service levels
Ensuring the WE certification plan is in place. (Delivering the designed strategy to achieve the target amenities and service levels for existing sites)
Supporting and advising on the deployment of workplace relevant IT systems and platforms including CAD, CAFM, and room reservation solutions
Conducting field studies and onsite space reviews for pre CAR 0 projects; support development of CAR 0 / 1 documentation (*)
Liaising with Procurement to activate PO to ensure timely project deployment
Checking on design consistency (test fit / Concept / BOD) to ensure J&J space and design standards are maintained and employed for projects (*)
Communicating Workplace Innovation CAR 0 and CAR 1 proposals per project to project lead / project sponsor
Collecting all Pre and Post-occupancy metrics; provide analysis and benchmark data to COE and J&J Regional Leads
Ensuring quarterly regional updates on badge utilization at sites
Developing short and long term tactical plans and programs for innovation, construction, or alteration of workplace activities based on strategic plans – liaise with COE WE Regional Strategy Leads
Supporting effort to ensure workplace needs and contracts / associated operating budgets are defined, established, and met
Providing consistency and visibility across supply chain and non-supply chain sites
Collaborating with Make and non-Make stakeholders and EFM customers to obtain Voice of the Customer data to capture service needs
Liaising with Service Management Lead(s) to ensure supplier deployment of Workplace Experience operational concepts (ABW, hoteling, concierge, Site Governance Model, etc.)
Ensuring governance of the strategy for WE; regular employee council meetings in place with local ambassadors and attend when feasible. Report back to COE WE on issues and outcomes (for Data Book sites)
Annual utilization studies and analysis across the region (future state)
Educating and training EFM Regional- Sub and Micro leads, IFM GSM’s and employee Council members on Workplace Experience
Engagement of JJ Design in projects when required (below 1M USD)
Presenting results back to EFM and Biz-lead (for data book sites)
Deploying and Coordinating (POC) of MSCI related data from J&J to the supplier
Managing complexity across a broad region and delivering harmonized services across geographies of varying size, scale, and needs
Bachelor’s degree is required with preference in Architecture, Design, Engineering, Real Estate, Facilities Management, or Business
Minimum of eight (8) years of workplace innovation, workplace design, or related experience required
Professional certifications (e.g., Master of Corporate Real Estate (MCR), Senior Leader in Corporate Real Estate (SLCR), etc.) preferred
Broad-based corporate facilities experience or equivalent required
Experience within a global corporation preferred
Strong communication skills, both written and oral required
Ability to think strategically while maintaining a tactical focus required
Ability to adapt emerging best practices and industry innovation required
Ability to lead diverse teams through change and organizational transformation required
Ability to manage complexity across a broad region and deliver harmonized services across areas of varying size, scale, and needs required
Proficiency in project management, including obtaining agreement on project definitions and priorities and ensuring that resources, capabilities, and processes are in place preferred
PMP certifications Preferred
Computer skills, including working knowledge of MS Office Suite required
Previous CAFM and Auto-CAD requiredOffice Space

Manager, Workplace Experience Resume Examples & Samples

Ensuring consistent, high quality space and services readiness
Daily coordination of different services for customer visits, employee training, corporate events, and day to day office activities
Interfacing with all related stakeholders
Participating and actively supporting employee experience (i.e. Wellness program)
Outgoing, approachable, and sociable personality
Committed to customer satisfaction
Excellent communication and interpersonal skills for interaction with others at all levels with the organization
Ability to work effectively with others
Affinity for space and design
Assertive when necessary in a customer sensitive manner
Problem solving oriented
Fluent English. German would be a plus
High school degree and additional studies
Good knowledge of workplace services or hospitality fields
Extended working experience in facility management, event management or hotel environment

Senior Manager Workplace Resume Examples & Samples

Manage a team of associate managers and field coordinators in multiple office locations for US and Canada. Responsibilities include hiring and professional development of the team
Work closely with the other Workplace Operations management team members to ensure standards are consistent
Responsible for operational budgets for the offices
Responsible for space utilization of each office within the region and communicating usage to the Occupancy Planning team
Work closely with project teams during construction and/or IT projects to assist with operational feedback, communications and liaison to coordinator/office stakeholders
Oversee and assist team to ensure each office is running smoothly, efficiently and at a high service level
Ensure all preventative maintenance is scheduled in a timely fashion and that all service requests are effectively and expeditiously handled
Oversee workplace programs that foster a positive employee experience
Build strong internal relationship with Workday employees, Workplace, Real Estate & Projects team, office stakeholders, IT department, Employee Programs, etc. Collaborating with these groups is imperative to the successful support of the entire Workday community
Review surveys and provide effective responses for space openings with quarterly check-ins to ensure we are listening to the needs of our workmates
Maintain and build relationships with vendors and contractors (e.g. janitorial, amenity providers)
Work closely with property managers to ensure that the service to leased buildings is in keeping with Workday standards and contractual obligations
Responsible for coverage at offices when coordinators are out of the office for an extended period of time or a need arises (e.g. large special event, move-in assistance)
Travel to other Workday offices is required. The travel is dependent on projects, staff availability, etc., and will fluctuate between 25-50%
Minimum 7 years of facilities/workplace management experience, preferably in a fast-paced, professional setting
Experience managing and budgeting day-to-day workplace operations
Ability to do cost analysis and negotiate with vendors
Ability to prepare reports and data analyses
Exceptional communication skills with the ability to work well with all levels in the organization – from front line employees and contractors through upper management
Energetic, enthusiastic, and positive personality
Good working knowledge of computers and technology, including proficiency in MSOffice suite
Demonstrated strong work ethic
Self-starter with the ability to work independently as well as in team situations
LI-KL

Workplace Manager Resume Examples & Samples

Manage the efficient delivery of all services within the agreed scope with our outsourced service provider by understanding the business objectives and constraints of the UK & North EMEA offices to provide the best working environment for our employees and customers
Develop strong working relationships with employees, key internal stakeholders and business leaders at the site to gain insight into the immediate and future needs of the business. In conjunction with the EMEA Regional Site Operations Manager, leverage this intelligence to inform and influence the overall site strategy with respect to programs, services, occupancy and improvements
Gain a full understanding of the agreed budgets for UK & North EMEA and provide narratives to explain any differences between budget and actual spend including project financials
Encourage and develop new ideas and initiatives with our outsourced provider with the objective of enhancing service levels, improving cost efficiency and contributing to a unique employee experience. Carry out regular inspections of the UK & North EMEA office space to ensure that the correct standards are maintained
Ensure offices are compliant with local Health & Safety legislation
Provide leadership to foster an engaged community across UK & North EMEA offices. Explore opportunities for connecting geographically dispersed employees, teams and leaders

Digital Workplace Change Manager Resume Examples & Samples

Create a strategy to support adoption of the changes through a project by applying change management processes and tools
Develop, lead, and support activities designed to effect culture change and meet alignment objectives
Own the design, development, delivery and management of communications. Create a positive perception of the change by developing messaging and techniques to respond to resistance, improve change willingness, and emphasize benefits
Complete change management assessments by analyzing the project change requirements
Identify, analyze and prepare risk mitigation tactics and communicate decisions to management and business counterparts throughout the project
Identify anticipated resistance, create and execute plans to avoid and overcome resistance
Consult and coach project teams on change management best practices around key projects
Support and engage senior leaders - Build and manage relationships with key stakeholders to ensure current and future change management needs are met and value is delivered; grow and evolve the support provided
Coach managers and supervisors on developing a change management strategy for their project and a mindset for future deployments
Coordinate efforts with other specialists and key partners in IT such as the End User Services, Mobility, and teams involved with At Your Service, video production, and communications
Integrate change management activities into project plan by partnering with the PMO members
Evaluate and ensure user readiness by conducting surveys and reviewing training metrics
Manage expectations and report status to stakeholders
Track, report and identify course correction for issues and manage the resolution of those issues to completion
Define and measure success metrics and monitor change progress. Be able to adapt and adjust plans quickly to improve success outcomes
Support and drive change management at the organizational level

Senior Manager, Workplace Superannuation Resume Examples & Samples

Product portfolio management, strategy, design, compliance and ongoing development for ANZ's award winning ANZ Smart Choice Super Product (MySuper employer and retail offerings) and ANZ’s master trust group insurance offering
Legacy product management, including compliance and rationalisation of ANZ's heritage employer super offerings
Management of ANZ's fiduciary obligations across risk, compliance and audit implications and obligations
Management of Wealth's digital assets into ANZ Bank including CSSO, EasyTransact, Employment Hero and other joint digital growth initiatives
Oversight, analysis and support of all sales initiatives to grow ANZ Smart Choice Super via multiple channels to achieve sales targets
Provide leadership, direction and guidance for a large team of SME's that will manage and grow the portfolio
Extensive understanding of the current and proposed legislative environment, and the political and competitor landscape for financial services, particularly superannuation and investments
Extensive expert knowledge of the Superannuation and insurance market including
Expert analytical and financial skills, understanding and commercial acumen
Very strong interpersonal and communication skills managing internal and external stakeholders to negotiate outcomes
Expert project management skills and delivery expertise; Very strong leadership and people management skills
Expert process and procedural capability strategy

Senior Workplace Manager Resume Examples & Samples

Build-up and maintain good working relationships with site business unit leaders and site executives to ensure that we are providing the space and services they need and to understand their space expansion & contraction requirements and to work with the Workplace Services
Identify, acquire and/or lease land and buildings for the organization's operations
Help prepare outline Scopes of Work for any Real Estate Projects in the region and to act as the principal point of contact in that respect for both key project stakeholders and C&W
Work closely with the Veritas Human Resources (HR) leads in India & APJ to ensure that employee services delivered by Workplace Services are constantly reviewed and are in-line with company policy
Ensure that all the activities of C&W in the region are in-line with the new output based contract and that all the deliverables under this contract are being met. To ensure that C&W meet the KPI’s and SLA’s under this contract and to report to the Regional Workplace Occupancy Director any deviations from the contract
Work closely with C&W’s Regional Operations Manager and team to help prepare short, medium & long-term (1yr, 3yr & 5yr) facilities Opex and Capital replacement programs, ensuring that each line entry has suitable business justifications and priority categorisations
Ensure optimal utilization of the organization's facilities.Oversight of space occupancy in all buildings/campuses in assigned region
Preparation of business cases supporting space related activities
Coordination and oversight of vendors providing support and/or services engaged in construction, furnishings and equipment and operations at all current and future sites
Work alongside C&W’s Global Health & Safety Director to ensure that all the Workplace Services deliveries are being managed in accordance with the various in-country regulations and that our buildings are fully compliant with all H&S legislation specific to the countries we operate from
To oversee the delivery of C&W’s contracted glide path savings initiatives and to work with C&W, HR and Workplace communications to prepare and issue relevant Workplace Services site communications in respect of this where appropriate
To oversee C&W monthly Opex forecasts for the region to ensure that they are in-line with the agreed budget plans. To be fully conversant with the Opex & Capex budgets for the region and to be able to articulate what has led to any budget / forecasting variations
Work alongside the Veritas Security & Business Continuity Teams to ensure our sites are secure and safe. To act as the primary Workplace Services focal point in EMEA, India & APJ during business continuity Siren events or exercises

Assistant Manager Workplace Service Resume Examples & Samples

Cooperate Applications
To manage the end-to-end operations (end user support center, meeting room operations, video conferencing operations, multifunctional device operations) and ensure proper SLA and timely deployment of IT services and service components are met
Volume & financial planning of related systems and further monitor of the implementation to fulfill the specific target
Assignment, acceptance and timely implementation of new solutions to meet customer requirements and satisfaction (e.g. file service, mobility solution etc. ) by ensuring a well planned rollout and security management
Steering dedicated external suppliers with respect to related operations - ticketing quality, routing, quality and value and importantly ensuring the agreed timely SLA. Ensure the external supplier are using appropriate ticketing tools (e.g. Optis) for deliver problem resolution and document problems in a standardize process
Identify and resolve issues and problems through specific technical tools and application of skills and experience
Development and implementation of processes, tools and applications to support all the above operations. Ensuring all above are well documented in proper structure
Proactively support business approach (i.e. release and performance management) including attending customer projects, service reviews and workshops (if any)
Support of procurement and bidding process for relevant responsible products and services, ensure written SLAs and requirement are stated in specific tender documents
Managing Software Asset Management, ensure licensed products are well documented and updated according to proper license management by using appropriate software management tools. (e.g. SmartTrack)
Support of IT and structural projects with requirements regarding end user infrastructure, technical and customer Projects - Where required, lead/support IT projects. Deployment and operation of the appropriate infrastructure
The capability of making operational decisions that ensure the continued operability of the workplace related infrastructure. In many scenarios it will be in conjunction with our business partners and/or Central IT. Also pro-actively take part in all related operations management forum that will affect the workplace environment across the whole group
Expert knowledge about workplace products (Cisco related product/knowledge, iOS, ININ, TANDBERG, MFD, Operating Systems knowledge etc.) and appropriate security, vulnerability and system management solutions
Good understanding of IT processes (ITIL) and PMP
Wide range of organisational and technical IT skills combined with a good appreciation for project management."
Well developed communication skills and relationship manner is required as there is a high level of contact with all levels of users and management within China and other areas of BMW Group IT
Strong supplier and service delivery management skills
Very good interpersonal skills and multitasking
Flexible response to rapidly changing demands, ability to function well under extreme pressure
Related Microsoft, ITIL, Cisco/ININ and Project Management Certificate is preferred

Workplace Guidance Manager Resume Examples & Samples

Your experience leading teams in sales or customer service
Your ability to motivate associates to grow and stretch themselves
Your ability to present and implement new ideas and execute flawlessly against organizational strategy
Your coaching and development skills, presentation skills and ability to motivate associates
Your experience with regulatory and compliance practices and rules
Your excellent verbal and written communication skills

Workplace Change Manager Resume Examples & Samples

Drive change through the organisation with key focus on space, behaviour, technology and people
Facilitate and manage change management programmes alongside project execution to ensure that business are engaged, informed and aligned with project goals and outputs
Facilitate and manage mobilisation sessions and collateral, ensuring business are prepared and all relevant CRES teams are aligned
Create supporting change and comms material for projects ,working with CRES and business, to support project execution
Obtain, review and interrogate business and CRES data to support project delivery. Ensure output from Workplace Engagements and Change Management sessions are provided to relevant CRES teams and data repositories
Manage Change Management and engagement workshops that are aligned to regional project delivery. Activities will need to be delivered in-line with project timelines
Creation of required support network to ensure successful delivery of change management activities (support network can be internal and external teams)
Manage face to face and written Stakeholder engagement with all levels of colleagues, ranging from internal support teams to senior ExCo members
Interaction with CRES Workplace Global COE team to ensure understanding and implementation of current strategy and vision
Working with CRES and business functions ensure that problems identified as part of project delivery and change management activities are reviewed, resolved or escalated in-line with best practice
Absorb and understand internal toolsets and processes utilised by CRES and the business. Where applicable suggest improvements or adjustments that will improve efficiency
Continually review and develop CRES change management engagement practice
Provide support to the regional head of Workplace (UK and EME)