Technical Solutions Resume Samples

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C Towne

Cristal

Towne

224 Bobby Squares

Houston

+1 (555) 446 4579

224 Bobby Squares

Houston

Phone

p +1 (555) 446 4579

Experience Experience

Houston, TX

Technical Solutions

Houston, TX

Beahan, Kautzer and Bruen

Houston, TX

Technical Solutions

Work with sales/engagement practice team to develop and build value argumentation
Assist the Customer Support and Operations team in troubleshooting issues and escalations of issues to Product Management teams for resolution
Organize regular technology workshops with customer to share information and update them about new technology developments
Provide regular product roadmap updates and product lifecycle management update to customer
Advice in preparation for solution life cycle management
Communication & partnership with engineers, developers, stakeholders, user groups
Act as Subject Matter Expert in RAN & Core Network technologies, product/service or solutions delivery

Phoenix, AZ

Technical Solutions Manager

Phoenix, AZ

Beatty-Hahn

Phoenix, AZ

Technical Solutions Manager

Build and lead a Scrum team to deliver results and priorities, manage the team’s performance, and ensure proper staff development
Manage third party vendors in site campaign setup and development efforts
Working Relationship (e.g., external customers, suppliers; internal customers, staff managed)
Leading regional BlackBerry user group meetings & attending trade shows as well as customer meetings (as an individual or with an Enterprise Account Manager)
Providing senior technical expertise and knowledge of the BlackBerry solutions to named accounts and partners in both pre-sale and post-sale capacities
Manage and expand the use of the A/B Test platform across Desktop and Mobile properties
Daily management of objectives, priorities, tradeoffs, and risk

present

Houston, TX

Technical Solutions Specialist

Houston, TX

O'Conner, Upton and Zboncak

present

Houston, TX

Technical Solutions Specialist

present

Communicate issues and solutions to executives in a way which is thought provoking, insightful and considered a burning platform
Develop training materials and documentation
Advise on forthcoming service offers
Identify and improve the partner facing documentation
Negotiate the terms of an agreement and closing sales
5) Working with customers to troubleshoot problems over phone/email
Represent and participate on an HP team in a face to face customer location visit, industry conference/trade show, vendor meeting, etc

Education Education

Bachelor’s Degree in Business Administration

Drexel University

Bachelor’s Degree in Business Administration

Skills Skills

[Local specifications, legal disclaimers, Conclusion, as applicable]
[Bulleted list item]
Project Management
Customer Insight
Additional Requirments, Physical Demands, Region/Local Specifications
Market Insight
Primary country and city: India (IN) || Maharashtra || Mumbai || SalesStratMkt&ComMgt ServEng

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15 Technical Solutions resume templates

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Manager PCM Technical Solutions Resume Examples & Samples

Minimum of ten years proven and progressive business and operations experience, or equivalent, including a minimum of seven years proven and progressive PCM on-line business solution experience or equivalent
Minimum of a bachelor’s degree in business, management information systems, related field or equivalent experience
Proven communications, managerial, planning, organizational, negotiations, customer service, information technology and project management skills
Thorough understanding of PCM on-line solutions (including products delivered such as cash management, trade finance and money market services) and related systems
Detailed understanding of the Group, its business practices and communications process and trade service philosophies
Technical and computer literacy to develop technical solutions to business opportunities

Technical Solutions Director Resume Examples & Samples

Leverage Intel IoT reference architecture as the blueprint to drive E2E solutions with SIs based on prioritized use cases in multiple verticals such as Manufacturing, Healthcare, Oil and Gas, Government, Energy, Utilities, Transportation, and Aviation
Work with Intel IoT & SMG teams to build and maintain Sandbox environment with inventory of Demos showcasing joint Intel and SI solutions
Support SI and Sales teams in technical proposals, E2E solution development and pre-sales/solution development activities. Manage multiple projects through direct and virtual teams
Provide critical input and help to create & negotiate contracts, SOWs, MOUs, pricing and licensing agreements
Maintain PSG productivity goals on a monthly, quarterly, and annual basis using a metric-driven management approach
Develop direct relationships with Senior Management and key decision makers in SIs and end customers within the named vertical and target sectors
Provide regular reports showing key opportunities being pursued, solutions being created and sales with existing clients to up-sell additional offerings
Provide strategic insight to other key executives regarding product direction
Actively participate in high profile vertical forums and trade shows
10+ years' extensive knowledge of and experience in pre-sales, sales support and business development, technical marketing, technology solutions and architecture across key accounts in the international marketplace
Strategic business development experience with specific industry experience in Oil & Gas, Transportation and Healthcare domains. Experienced in working with customers in developing IoT solutions in the above sectors
Ability to synthesize and execute highly repeatable solutions to complex business problems in the above domains
Deep technology experience on cloud strategy specifically, PaaS and SaaS models. Sound technical knowledge and grasp of one or more functional areas such as Embedded Systems, Sensors, Gateways, Security, Applications, Big Data and Analytics, API Management and Service Creation
Multiple years of product development experience and expertise
Previous and relevant services industry experience, which includes, but not limited to subject matter expertise and access to key industry contacts, e.g. executives and thought leaders, as well as tier one decision makers and influencers
Experience in interfacing and driving new solutions within both large enterprise and early stage companies
Interest in rapidly learning new technologies in IoT space
Experience in working with large System Integrators (SIs) such as Accenture, IBM, Deloitte etc. and selling solutions is required. Experience with global strategic partnerships spanning go-to-market and technology
MBA with Bachelors/Masters in Computer Science, Engineering or Technology from a top tier programs required
Demonstrated ability to execute and deliver on set business objectives
Demonstrated self-starter and team player

Cmr Technical Solutions Associate Resume Examples & Samples

Perform tasks for CMR technology development, including use of SAS, SQL, and web programming languages in support of the development/deployment of Annual Passholder, DVC, Sports and Groups marketing tactics
Establishing requirements for writeback files, troubleshooting technical/data issues, developing reporting, etc.)
Document current and future processes and organize this documentation to aid in the discovery of best common practices across the team
Provide marketing tactic execution support to other tech solutions areas as needed
1-2 years relational databases, SDLC, technical documentation, CDI, database architecture
Technical Documentation including data flows and ERD diagrams
1-2 years SharePoint experience

Technical Solutions Resume Examples & Samples

Act as Subject Matter Expert in RAN & Core Network technologies, product/service or solutions delivery
End to end Solution responsible for RAN & CORE as part of the Technical Solutions team for Vodafone India Limited Customer Unit
In preparing a proposal (or contract), the following are the deliverables
Bill of Quantities
Network Impact and Risk Analysis
Services Scope
Prepare responses to RFI/RFPs and the delivery of technical and sales oriented presentations
Provide regular product roadmap updates and product lifecycle management update to customer
Attend regular Review Meetings with Planning and Operations team to identify critical requirements and issues in the network
Assist the Customer Support and Operations team in troubleshooting issues and escalations of issues to Product Management teams for resolution
Advice in preparation for solution life cycle management

Technical Solutions Specialist Resume Examples & Samples

Technical Infrastructure - Systems Engineering and Enterprise Database experience to include SQL, Oracle, Active Directory (Multi-Forest, AD FS, FIM 2010), Virtualization (Hyper-V, VMware) Microsoft System Center (2012+), site recovery, Microsoft Dynamics, Office 365 mail migrations and SSO, CDN, internet technologies, web optimization, and VPNs
Presentation skills - Presales, demos, online presentations, Tier 3 or higher technical support. Experienced in customer engagements and presenting solutions
Solution Design and/ or Solution Architecture skills
International support or ability to speak multiple languages with preference to Chinese, Hindi, Japanese or Korean
Previous Cloud experience is not required but exposure to Cloud Platforms such Amazon, IBM, Oracle or otherwise would be a plus
Professional Services - Experience working with integrators, service based organizations or Microsoft partners is also a plus

Technical Solutions Specialist Resume Examples & Samples

1) Provide in depth technical support to device customers over phone
2) Manage cases, bugs and processes as part of day to day activities
3) Engage with product and engineering teams as needed to escalate/triage/report bugs
4) Train local support staff on how on how to troubleshoot technical issues
5) Contribute to internal and external knowledge base
1) Experience working with common programming/scripting languages (such as Java, Python, JavaScript and/or shell scripting)
2) Experience in networking concepts (such as DNS, TCP, Firewalls, Proxy Servers, DMZ, WiFi, 802.1x and/or TLS)
3) Experience with web concepts (such as HTML, XML, HTTP and/or JSON)
4) Knowledge of Android, iOS, Chrome OS, and Chrome Browser
5) Working with customers to troubleshoot problems over phone/email
1) Understanding of network identity management systems (SSO, SAML, LDAP, Kerberos and NTLM)
2) Experience with VMware, Citrix, or Terminal Services
3) Familiar with device management/MDM solutions (such as Active Directory, ActiveSync, and/or AndroidSync)
4) Ability to work well in a cross-functional and geographically dispersed team
5) Clear and succinct written and verbal communication skills

Technical Solutions Analyst Resume Examples & Samples

Ability to analyze, write, and execute SQL
Experience with Unix shell scripts
Ability to read and interpret HTML, JavaScript, and PHP
Excellent customer service skills, with strong written and verbal communications
Ability to establish and maintain effective working relationships with managers, employees, external clients, and customers
Ability to respond to frequent demands of multiple customers (internal and external)
Applicant will be a self-starter with a strong desire to grow both technically and in their knowledge of AOL/Millennial Media business
Bachelor's degree in a Technical/Scientific discipline or equivalent experience
1 – 3 years of experience in technical support, or relevant combination of education and experience
Advertising or Operations experience desired

Technical Solutions Resume Examples & Samples

Drive technical product engineering solutions by partnering with Stakeholders, Engineers and Developers
Define technology services, write API specifications
Create technical requirements documentation with use cases, processes, technologies, user experiences
Process optimization and solutions engineering
Conduct user acceptance testing (UAT) and change management of requirements
Lead multiple complex projects, platform enhancements, bug-fixes and product delivery via Agile methodology and tools
5-10 years' experience in Technology systems analysis / engineering
Understanding of infrastructure, distributed systems and cloud technologies
Understanding of client server, APIs
Knowledge of SDLC, Agile, and software engineering processes and tools
Technical writing and documentation
Technical and business analysis
Communication & partnership with engineers, developers, stakeholders, user groups
Skilled in carrying out group discussions, workshops, user groups
Creation of test case scripts, scenarios, design and conducting UAT
Highly organized and experienced in managing multiple tasks under pressure
Bachelors Degree in Computer Science, Computer Engineering or equivalent

Technical Solutions Lead Resume Examples & Samples

Technical Solution Delivery: Accountable for overall technical solution delivery for assigned initiatives. Serves as the central point of contact within the organization for successful delivery of assigned overall technical solutions. Responsible for EIT cross functional coordination (Systems Analysis, Software Engineering, Performance Engineering, Product Verification, Service Delivery, Customer) to ensure overall delivery objectives are met. Serves as the primary point of contact for Business, Senior EIT Management, and EPMO to ensure successful overall EIT technical solution delivery
Solution Delivery Controls: Establishes and maintains effective overall controls for technical solution delivery initiatives. Works with business and EPMO to define overall solution scope. Works with EIT functional teams to estimate requested scope and identify team resource work capacity. Balances scope estimates and capacity to ensure overall technical solution delivery can be successfully accomplished. Works with business and EPMO areas to address any gaps in scope verses capacity. Works with all teams to identify and document technical delivery milestone dates. Reviews estimates and verifies cross-team consistency. Accurately documents and manages assumptions for technical solutions delivery. Concisely and clearly provides status updates on technical solution delivery initiatives. Ensures adherence to all technical solutions methodology processes and practices, including reviews, walkthroughs and sign-offs
Application of Technical Skills: Works on an as-needed basis as a hands-on technologist, applying technical skills in the development and delivery of technical solutions. Follows established technical solutions methodology processes and practices throughout the technical solutions delivery initiatives
Leadership: Provides overall cross-team leadership to drive technical solution delivery to a successful conclusion. Works proactively to identify and address issues. Works with EIT and BCBSA teams, to identify and implement solutions to issues. Maintains momentum of all teams to achieve overall technical solution delivery
Bachelor’s Degree in Computer Science, Information Systems, Business Administration or equivalent work experience
Minimum 7 years of IT work experience including application system design and implementation
Experience developing and integrating technical solution components. For a distributed systems role, experience with J2EE, WebSphere, MQ, Cognos, XML and SQL. For a mainframe systems role, experience with COBOL, CICS, IMS, DB2, MQ. For Informatics role, experience with ETL code-development tools and environments including, IBM InfoSphere/DataStage, Ab-Initio, Informatica; database technologies including, DB2, Oracle, Vertica
Experience with multiple development methodologies, including RUP and Agile

Technical Solutions Director Resume Examples & Samples

Participates in the definition of software architecture and security requirements for Informatics to ensure that the organization's IT solutions are built within a consistent framework and security
Works closely with the Architecture team and the Developers to make sure the road map established by the architects are strictly followed and carried over to the design and Implementation phase
Implements activities that generally impact discrete components / processes of the work of own team / projects. Receives work in the form of short-term assignments that often require the application of independent judgment and operates within the context of defined procedures
Work closely with Application vendors such as AbInitio, IBM, Hortonworks to carry out POC related activities. This will include work related to developing the POC items and translating to components that can be directly used by the development team
Develop compelling PoC’s for data solutions using emerging technologies for real-time and big data ingestion and processing. Contribute to designing, building, and deploying high-performance production platforms/infrastructure to support data warehousing, real-time ETL, and batch big-data processing; help define standards and best practices for enterprise usage
Work with the application teams including System Analysis, Development and Testing and identify tools that can be used to automate existing processes, improving efficiency and delivery of the product
Determines integrated hardware and software architecture solutions that meet performance, usability, scalability, reliability, and security needs. Coordinates design and integration of total system including subsystems. Researches and recommends technology to improve the current systems
Key contributor on complex projects/initiatives. Impacts current and future business opportunities through application of specialized technical/ industry knowledge. Develops methods/techniques based on strategic project objectives
Provide Information Security policies, standards and guidelines to the application team during the early stages of development. Lead the risk assessments for projects, and providing guidance to leadership on the appropriate course of action. Review of vulnerability scans reports that are generated by the security operations team, and provide guidance to resolve the issues. Subject matter expertise and guidance to project teams that request or require Information Security participation
O 10+ years of experience in providing technical architecture guidance for enterprise applications involving complex integration patterns
Strong technology project management skills
Blue Cross Blue Shield Plan experience

Technical Solutions Manager Resume Examples & Samples

DoD IT Project Management support experience
Proven project management experience sufficient to demonstrate skills in managing multiple projects with critical timelines, budgets and deliverables
A thorough understanding of the DoD IT environments
Must be competent in MS Office, MS Project, MS Visio, and other Project Management applications

Technical Solutions Manager Resume Examples & Samples

Developing and maintaining both a working and technical relationship with IT Professionals and key C level contacts within named accounts and partners to evangelize the key differentiators of BlackBerry Devices, Software and Services (VAS)
Effectively presenting and promoting BlackBerry enterprise mobility management solutions including BlackBerry Enterprise Service 12 and related product portfolio
Providing senior technical expertise and knowledge of the BlackBerry solutions to named accounts and partners in both pre-sale and post-sale capacities
Working side by side with BlackBerry Account Managers to build strategies and themes for continued adoption of BlackBerry Software and Service offerings and solutions
Leading regional BlackBerry user group meetings & attending trade shows as well as customer meetings (as an individual or with an Account Manager)
Acting as a key contributor in team meetings, events and other BlackBerry business units
At least 7-10 years relevant experience
Demonstrated technical presales, software platforms or end to end IT solution implementation experience with MDM, EMM, or UCM solutions
Experience working with large enterprise IT organisations
Experience working with or managing messaging systems, specifically Microsoft Exchange, Novell GroupWise/Lotus Domino & Windows Server OS platforms
Strong organization, time management and project planning/execution skills along with broad knowledge and understanding of wireless technology, trends, enterprise mobility management, messaging systems, competing technologies and the solution implementation lifecycle
Happy to Travel

Inside Technical Solutions Manager Resume Examples & Samples

Primarily office based with some (UK based) travel likely. (would prefer to have someone who lives in commutable distance from the Maidenhead office)
Working side by side with BlackBerry Enterprise Account Managers to build strategies and themes for continued adoption of BlackBerry Software and Service offerings and solutions
Engaging customers & driving the benefits & competitive differentiators of the BlackBerry Solution
Demonstrable customer facing skills preferred
Presentation skills a must
Previous pre-sales experience not critical although a keen eye for selling is a good attribute to have

Technical Solutions Manager Resume Examples & Samples

Bachelor’s Degree in Computer Sciences or equivalent
Strong experience in Enterprise Software and Mobility
Prior technology focused roles in IT Channel is preferred
Deep understanding of all mobile platforms and Enterprise software in the areas of Enterprise Directory systems, SSO, Messaging, Collaboration, Compliance, Firewall, Cloud Solutions and Enterprise Mobility Management
Experience in technical presales of software platforms or end to end solutions in Large Enterprises within direct and indirect sales models
Industry certifications and accreditations
Experienced and effective public speaker in front of small or large audience
Experience and understanding of the IT Channel and Distribution models
Experience working with mobility carriers
German language preferred

Microsoft Azure Technical Solutions Specialist Resume Examples & Samples

Provide technical enablement to clients developing applications on a cloud platform
Provide solution to complex problems on the Microsoft Azure Platform
Responsible for the Database Administration in SQL Server preferably 2008, 2012
Responsible for troubleshooting and resolving database integrity issues
Have good interpersonal skills and a positive attitude towards clients and co-workers

Technical Solutions Lead Resume Examples & Samples

Lead technical analysis, solution design, and delivery of one or more projects across Robotics automation and Business process modeling / automation
As a part of the capability teams, the candidate must be able to find innovative solutions to technology challenges and think “out-of-box” to enhance the product capabilities by collaborating across teams
As we continue to promote adoption of best of breed technologies, this role will help develop patterns and frameworks, overcome technical challenges and help deliver faster, cheaper and better solutions to our internal customers
The ideal candidate must be having expert knowledge in Robotics and BPM tools customization and configuration
Learn new technologies and acquire product skills that BOA continues to invest in. Current areas of investment are Openspan Robotics, ARIS Process modeling and Pega / Appian BPM platforms
Work closely with Domain architects, engineers, and technologists to provide cross-platform and cross-LOB solutions
Must be able to develop customizations, connectors / API’s and services for various integrations that are leveraged across the consumer bank
Participate in testing support and triaging issues
Be able to help facilitate workshops with technical and business participants
The individual must also be analytical and self-motivated with excellent communication skills
BS / BTech in Computer Science, Computer Engineering, or Electrical Engineering
Minimum 5 years’ experience, in analysis, design, development, and application deployment J2EE enterprise application systems or similar technology platforms
Proven experience in Robotic automation and Business Project Management including a working knowledge of leading technologies (e.g. Openspan, Pega, Appian and ARIS )
Banking experience with deep knowledge of core processes and regulations is a must
Experience in J2EE and .Net design and architecture. Experience in Websphere or Weblogic Application Server. Strong OO design experience
Strong analytical skills with a demonstrated ability to extensively analyze business processes and workflows with focus on KPI’s
Experience facilitating workshops and focus groups
Expert level knowledge of MS Excel, MS PowerPoint, MS Project, and MS VISIO
Experience in working with matrix organizations and handling ambiguity and unstructured environment
Solid understanding of the SDLC (Systems Development Life Cycle) and the requirement management lifecycle
Strong communication, interpersonal, time management and organizational skills are required
Change and conflict management skills, ability to influence and negotiate with others to meet project deadlines
Ability to build trusted relationships with business partners, team members and managers to develop solutions

Technical Solutions Lead Resume Examples & Samples

Present and discuss technical subjects relating to department products and services
Develop and implement strategic sales plans
Forecast and create corresponding performance goals
Build and deliver sales presentations
Prepare sales report with sales volume, prospects, and areas of proposed expansion
Provide constant competitive information for the region
Record and report all meetings and opportunities into Oceaneering's Customer Relationship Management (CRM) software
Work with customers very early in the sales cycle, so that Oceaneering can present innovative solutions to challenges, and develop competitive advantages
Take a leading role in the pre-proposal clarification process, ensuring that customer specifications and other documents are well-understood
Assist in creation of marketing content
Assist Commercial team in formulation and documentation of sales and bidding strategies, including determination of target price
Assist Commercial team in formulating the content requirements for technical proposals
Travel internationally and domestically
Bachelor's degree from four-year college or university, plus a minimum 8 years related experience and/or training; or equivalent combination of education and experience
Knowledge of Database software; Design software; Internet software; Manufacturing software; Project Management software and Word Processing software
Ability to manage and monitor Sales budget
Ability to travel internationally and domestically
Cased Hole Perforating, Drill Stem Testing, Sub Sea Test Trees and downhole data acquisition
HP/HT Design, Testing and Execution
Tool Design for all Downhole Assemblies
Sand Face Completion Tools including Gravel Packing, High Rate Water Packs, Open Hole Gravel Packs and Fracking
New Drills, Workovers, Side Tracks and Snubbing Operation Interventions
Optimization of Casing deigns for Completion
P&A Focus for Limited entry Casing annuli abandonment
Kill Well design planning and execution. Directional perforating from kill wellbore to blowout wellbore
Upper Completions including Safety Valves, Gas Lift and Intelligent Completion Design

Technical Solutions Analyst Resume Examples & Samples

Unix/Linux Systems Administration or Engineering background
Experienced in command line tools, how processes interact with each other, memory, & storage management, and can demonstrate performance and troubleshooting skills
Experience in scripting language such as UNIX shell scripting, PERL, Python etc
Working knowledge of how systems are architected including the underlying infrastructure (servers, storage, network) and applications (e.g., web, databases)
Excellent communication, interpersonal, and writing skills along with an organized approach to manage a high volume of work
Highly motivated problem solver that can multi-task, work under time pressures and be self-sufficient were required
Involved in design/architecting solutions in any of; PERL, Linux/BASH, Database/SQL, Web Services, Java, and real time transactional systems
Takes ownership and holds yourself and others accountable while also receptive to constructive feedback
4+ yrs professional experience and a Bachelor’s degree in Computer Science
Experience working in an Equities and/or Fixed Income trading environment
Experience of Agile methodologies using Atlassian’s Jira
Awareness of the SDLC (Software Development Lifecycle) process with the ability to work closely with development teams to ensure properly designed infrastructure for the application needs, following proper change management process
Understanding of and experience of Operating within an ITIL Framework

Technical Solutions Manager Resume Examples & Samples

Liaise with business partners to understand how the business works and identify business needs and opportunities
Articulate the business and technical value that new solutions can bring to the business
Own and drive technical solution strategy, roadmap and design
Own and drive projects through all phases
Perform business process mapping, where applicable
Create user guides and train users on new or enhanced solutions, as needed
5-7 years’ technical project and/or solution management experience
3-5 years’ experience with SharePoint 2013 and/or Office 365
Self-motivated and have the ability to network across a broad team
Comfortable in both a technical dialogue (understanding the customer’s IT infrastructure and technical objectives) as well as a business dialogue (explaining the TCO reductions or ROI benefits of our solutions)
Excellent written communication skills with proven technical writing experience
Demonstrable drive to achieve results with the ability to work independently, and manage concurrent projects with different priorities/timelines
Work related experience with Agile methodologies
BA or BS in Computer Science, Business Administration, other relevant degree or equivalent work experience
Experience with leading projects related to user experience, mobile or cloud applications, business intelligence, is a plus

Technical Solutions Manager Resume Examples & Samples

Developing and maintaining both a working and technical relationship with IT Professionals and key C level contacts within your accounts to evangelize the key differentiators of BlackBerry Devices, Software and Services (VAS)
Working with side by side with BlackBerry Enterprise Account Managers to build strategies and themes for continued adoption of BlackBerry Software and Service offerings and solutions
Leading regional BlackBerry user group meetings & attending trade shows as well as customer meetings (as an individual or with an Enterprise Account Manager)

Advanced Technical Solutions Resume Examples & Samples

Review and implementation of Department of Defense (DoD) STIGs/SRGs upon internal or 3rd party developed solutions
Perform risk assessments of internal and 3rd party developed solutions
Additional tasks as assigned
GOTS

Technical Solutions Rep Resume Examples & Samples

Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process
Begin to proactively assist customers to avoid or reduce problem occurrence
Experience in customer facing role either remote or face to face
Experience in a phone based remote role, e- support, e-chat, or similar
Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems

Technical Solutions Manager Resume Examples & Samples

Experience in US Department of Defense and US Federal Agencies is desired
Experience working with large enterprise IT organizations
Experience working with or managing messaging systems, specifically Microsoft Exchange, & Windows Server OS platforms. Novell GroupWise/Lotus Domino a plus
Approximate Travel - 20-35%

Regional Spaceman Technical Solutions Specialist Resume Examples & Samples

Provide support for Nielsen Merchandising Services Products and Solutions to both Internal and External clients
Training for Nielsen Merchandising Services Products and Solutions
Technical Support for Nielsen spaceman/my.spaceman Poland / Eastern Europe
Technical Development for Nielsen Merchandising Services
Liaise with Client to identify Opportunity by of improvements through
Track record of meeting & exceeding deliverables
Excellent customer service abilities

Team Lead, Technical Solutions Resume Examples & Samples

Develop a deep understanding of the Criteo product roadmap from a technical perspective
Provide effective team management and development, delivering consistent achievement against specific targets
Manage and coordinate top-tier client implementation of ad campaigns that drive revenue – primarily on mobile apps (iOS & Android) and occasionally Desktop & Mobile Web
Owning the Senior and C-Level relationships across existing and prospective clients, driving regular client meetings at different levels in the advertiser’s organization
Solve client problems using a variety of analytical and technical tools including developing innovative solutions, javascripting, troubleshooting client-side code, querying databases, and analyzing results
Drive product innovation by presenting client feedback to product teams and creating short term workarounds
Evangelize new products and assist clients in the integration and adoption of features to help ensure long-term success of the campaign
Maintain technical understanding of the functioning of evolving mobile operating systems and how it impacts Criteo's advertising capabilities
At least 2 years of people management experience
Working knowledge of JavaScript, HTML, CSS, XML, and SQL
Experience in developing or reviewing/debugging code for mobile apps, ideally on both iOS and Android
Experience with mobile app analytics tools like Adjust, Tune, Appsflyer, Apsalar etc great to have but not mandatory
Excellent written and verbal skills, particularly in conveying technical concepts in a way that is easy for clients and non-technical partners to understand
Team-oriented and exceptional problem solving skills
BA/BS degree in Computer Science

Technical Solutions Specialist Resume Examples & Samples

Be the go-to technical expert on the sales team: Explain, demonstrate, and prove in-depth what Logitech’s Video Collaboration products & partner services can do and how to enable & manage them in the customer’s environment
Clear all technical, competitive, and adoption blockers to Logitech VC sales & usage
Lead all Vaas/cloud services interoperability and compatibility discussions. Most specifically those related to Skype for Business, but inclusive of all Logitech technology partners
Be the connection and orchestration point for other technical resources: Provide feedback to sales, marketing, and engineering on current and future product requirements. Communicate and escalate technical, architectural and competitive blockers and insight to the appropriate channels
Develop partner engagements for driving the sale, deployment, and adoption of VC solutions
Stay sharp and share your knowledge: Continuously nurture and expand your technical, sales, and competitive readiness. Participate in channel and end user events and in the broader industry through trade events, blogs, whitepapers, and articles
Excellent Communicator. Strong presentation, product demo, written, and verbal communication skills
Collaborative. Able to work cohesively with members of the Logitech sales, marketing, & adjacent departments
Executive Presence. Proven experience engaging with senior level executives
Strong Communications solution selling experience
Deep Communications products & services knowledge. Strong hands-on technical experience with Skype for Business/Lync server, Skype for Business/Lync clients, and the core Office 365 platform required
Communications architect. Broad knowledge of and ability to explain key end-user scenarios and technical architecture in the Communications space, including applications (Voice Call Control, Audio/Video/Web Conferencing, IM/Presence, and Unified Communications) required
Voice. Demonstrated knowledge of voice and data platforms (TDM PBX & IP-PBX, Video MCU) and networks (PSTN, Wireless, IP) desired
Cloud Trust. Demonstrated knowledge of identity, authentication, security, privacy, and compliance topics with regards to cloud and hybrid communications solutions preferred
Trouble shooting/debugging. Knowledge of and ability to debug USB, Windows and Mac OS issues required

Technical Solutions Rep Resume Examples & Samples

Working independently while using standard protocol to respond to more complex customer issues
Participates in projects and provides resolution and feedback based on analysis
May act as a mentor and may provide some lead support to other non-exempt employees
High school education or equivalent; some college level education Preferred. Typically requires a minimum of 5+ years general experience, or equivalent combination of experience and college level education
Superior communication skills both written and verbal
Has ability to train team members regarding existing and new technologies (NPI) in all relevant product lines Collaborates closely with CC on resolving issues and helps reproduce issues in lab environment
Knowledge, experience and updating Knowledge Management systems

Technical Solutions Director Resume Examples & Samples

Our Power Economics team offers analyses focused on understanding and study of the financial and physical operation of the electric power systems including generation and grid planning, system optimization, asset valuation, competitive power markets and energy policy implications. Our Power Systems Operation and Planning team utilizes their deep knowledge of connected power grid planning, design, operation, and life-cycle management, to offer customized solutions to our global clients and other GE businesses. The Global Power Projects group supports new and upgraded thermal power plants with grid code testing, PSS settings, and power plant monitors (TSRs and TSAs) as well NPI, model development, field testing, and proposal support for GE Wind projects and proposals. The Software COE develops and licenses several different software products and has over 700 users worldwide of EC’s Concorda Suite of software tools to assess the economics, performance, and reliability of interconnected power systems. Energy Consulting also offers a full range of power system education courses through our Power Systems Engineering Course (PSEC)
Bachelor’s degree from an accredited university or college in electrical, mechanical, or electric power engineering
At least 15 years of professional experience in engineering, product management or a related function
Strong analytical and problem solving skills with demonstrated ability to lead engineering / economics teams to high value technical / economic solutions
Demonstrated capability to complete projects on-time and on-budget as either individual contributor or project manager
Proficiency with office productivity software e.g. MS Office, Visio, MS Project
Ability and willingness to travel a minimum of 20% of the time, as required

Technical Solutions Rep Resume Examples & Samples

Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process
Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise)
Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements
Work is reviewed periodically by Supervisor or Team Lead
High school education or equivalent. Typically requires 1- 3 years general experience, or equivalent combination of experience and college level education
Superior skills in both written and verbal communication
Experience in a phone based remote role, e- support, e-chat or similar
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
Understands internal processes and tools
Knowledge of Knowledge Management Systems and appropriate documentation to the system

Technical Solutions Cons Resume Examples & Samples

Represent HP in a face to face customer location visit, industry conference/trade show, vendor meeting, etc
High School: completion of post- primary level education prior to University study. Typically certified by diploma (i.e., H.S. diploma, "A" levels (U.K), Baccalaureate (France), etc.)
0-1 year experience in relevant technologies and customer environments

Horizon Technical Solutions Analyst Resume Examples & Samples

Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements
Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results
Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications
Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection
Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc
Identifies and documents business strategies, objectives and drivers
Analyzes and documents business processes and metrics, and identifies improvement opportunities
Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/ROI
Re-engineers processes to deliver greater effectiveness and efficiency
Identifies/documents how applications and systems interact to support business processes
Assesses, applies and projects the impact of system changes on users and internal and external clients or stakeholders
Uses knowledge of systems and industry requirements to develop or modify complex information systems
Writes test plans and test cases to ensure changes which are made to the application meet client needs and that application integrity is maintained
Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Ensures that the changes made by programmers are correct. Conducts tests using client data to be certain client needs will be met. Verifies through testing that changes made by programmers to one part of the application do not impact other parts. Reports and reviews testing results
Trains internal employees or external clients on changes, new systems or new procedures. Conducts one-on-one or classroom training depending upon the size or desire of the audience
May mentor, guide, advise and or check the work of less experienced Business Systems Analysts
Considers the business implications of the application of technology to the current business environment
Application interconnectivity
System interconnectivity
SAML, OAuth or other related forms of access and authentication
Identity Provider configuration
Cross-platform workflow
SOAP/REST Services
Synchronize access control and identities within a circle of trust
Middleware
Business Intelligence
Reformat text to tag-based output

Technical Solutions Manager Resume Examples & Samples

Responsible for developing A/B test solution requirements, overseeing the implementation process, and advocating concepts with internal business groups
Handle prototyping, support implementation, requirements, development and release process for A/B Test and Personalization campaigns and maintain Product Roadmap
Manage work for onshore and offshore development teams, drive code reviews and maintain quality of platform
Manage and expand use of the mobile app A/B Test platform
Effectively partner cross functionally to problem-solve and deliver solutions to testing questions
Ensures accuracy of data capture across multiple Testing tools
Provide A/B Testing subject-matter expertise to project team members
Help drive expansion of existing optimization program with new and innovative process
BA/BS Degree or equivalent work experience
3 years+ strong, hands on experience with Javascript, HTML, AJAX and CSS
Has project experience utilizing frameworks such as NodeJS and AngularJS, BackboneJS or ReactJS
Experience working with A/B and Multivariate Testing platforms
Experience with 3rd party libraries for DOM Manipulation
Experience with optimizing high trafficked web pages for Performance
Understands responsive design approaches
Knowledge of Web Analytics report suites such as Adobe SiteCatalyst, Google Analytics, WebTrends and IBM Digital Analytics
Experience working with a Testing tool such as Test & Target, Monetate, SiteSpect a plus
Basic understanding of mobile app design/architecture and key messaging components (push, in-app messages, ibeacon, etc) a plus
3+ years of experience in one or more of the following areas: product/program management, UI Architect, Engineer, and other relevant technology roles
Demonstrates up-to-date expertise in Web Analytics and applies this to the development, execution, and improvement of action plans
Proven track records of delivering solutions across multiple vendor platforms
Technical proclivity to learn new systems / technology for future incorporation or integration to the marketing and analytics solution sets
Excellent communication and interpersonal skills, and ability to collaborate with business and technical stakeholders to assure common understanding and timely problem-solving
Finely tuned attention to detail and well organized
Ability to navigate and drive clarity in areas of uncertainty and ambiguity
Internet and retail experience strongly preferred

Technical Solutions Director Resume Examples & Samples

Advanced degree in electrical, mechanical or electric power engineering from an accredited university or college
Ability to motivate and influence individuals and teams
Strong written and oral communication skills suitable for making presentations to internal and external business executives, and for supporting GE executive external communications
Solid understanding of power systems phenomena and power systems equipment: generation, transmission, distribution and industrial
Understanding of protection design concepts for major power systems equipment
Understanding of controls concepts for grid-interactive power systems equipment
Proficiency with office productivity software e.g. MS Office
Working knowledge of key software analytical tools, e.g., ATP, PSLF, PSS/E, MATLAB, Python, and PSCAD
Industry stature IEEE / CIGRE, ASME, AWEA, PE with published papers in one or more technical societies
Pending or awarded patents
Six Sigma training is preferred (GE only)

Technical Solutions Associate Resume Examples & Samples

Seamless design and implement highly scalable Dynamic ad display campaigns
Communicate effectively and clearly to our prized clients
Be responsible and have ownership for end to end solutions
Develop technical expertise in next generation ecommerce advertising platforms
Work in a fast paced innovative environment and be cool under pressure
Actively participate in the development of our business by providing the best solution at the right time
Be an early adopter to technology and passion and interest in global ecommerce markets
LI-NR1

Central Technical Solutions Team Leader Resume Examples & Samples

Provide visibility in team achievements and efficiency via reports, weekly meetings and presentations
Coordinate activities and tasks of 2-4 Central TS Engineers
Participating on cross-team initiatives such as improving and maintaining the Central Operations Ticketing System based on JIRA
Contributing to and maintaining the Central Technical Solutions knowledge base and Training materials

Technical Solutions Manager Resume Examples & Samples

Responsible for planning and execution of Site Optimization campaigns (A/B and multivariate testing and personalization) and map optimization initiatives and timelines to meet the defined strategic objectives and goals
Manage third party vendors in site campaign setup and development efforts
Leverage technical skills to create prototypes, support and troubleshoot site campaign launches
Proactively identify problems that arise in projects, outline options, recommend solutions and resolve issues
Clarify requirements, process and review Site Campaign Briefs and validate deliverables
Ensures accuracy of Analytics Reporting across the A/B Testing platforms
Manage and expand the use of the A/B Test platform across Desktop and Mobile properties
Help drive expansion of existing optimization program with new and innovative processes
2 years+ experience working with A/B and Multivariate Testing platforms including Adobe Target, Monetate, SiteSpect and Optimizely
2 years+ strong, hands on experience with Javascript, HTML, AJAX and CSS
Knowledge of Web Analytics report suites such as Adobe Analytics, Google Analytics and IBM Digital Analytics and apply this to the development, execution, and improvement of action plans
Experience with optimizing high trafficked web pages for Performance - internet and retail experience strongly a plus
Finely tuned attention to detail and organized
Basic understanding of mobile app design/architecture and key messaging components (push, in-app messages, ibeacon, etc) nice to have

Technical Solutions Lead Resume Examples & Samples

60% General Customer Services / Customer Relatonship Management
Lead customer communication plans for technical/quality activities with regional and selected global customers in support to regional commercial manager. Provide timely technical support in addressing brewing performance issues and other opportunities in the food segment
Assists in setting malt specifications in accordance with the crop quality and customer needs
Accountable for co-ordinatng in-spec/timely delivery. Track progress, anticipate possible issues and if needed, facilitate the alignment of functions to propose alternatives
Actively engage with the Craft Brewing Segment working jointly with Product Line Manager and Accounts Reps to deliver tech solutions to this segment
15% Barley Sourcing Technical Management
Support the global BU barley variety strategy in alignment with customers
Participate in interactions between Cargill and the industry associations, barley breeders to help influence decision making and commercial activities that will benefit the Cargill business and its customers
25% Cross-functional technical training and communication
Contribute to the process to facilitate alignment of the barley supply chain, operations execution, and quality assurance, to meet customer requirements
Provide technical processing expertise, including technical training, to guide and support Production Managers in the manufacture of malt that meets with the customers’ expectation. Liase between the customer and the plant employees to ensure consistency in communication and ensure that technical solutions are practical and achievable for both parties
Champion communication on customer related activities for the region
Minimum of 2-year degree in a technical discipline preferably in chemistry, engineering, food processing & technology, or grain science
Preferably BS degree, possibly a Masters degree
3+ years industrial experience, preferably in malting or brewing
Recognized expertise in both the scientific knowledge and operational practice
Demonstrated teamwork and the ability to effectively collaborate with and lead others, at the regional and global level
Proven ability to influence others outside of formal reporting relationships
Proven effective problem solving and decision making skills to support development of commercially viable customer solutions
Demonstrated ability to manage ambiguity and polarities
Proven ability to develop relationships
Availability to travel 30% of the time (sometimes short term notice driven by stakeholders needs (Customer, Barley, Production)
Innovative mindset, with a natural inclination for an “out-of the-box” thinking, ideation and execution
Practical malting and/or cereal processing/brewing knowledge and problem solving skills
Broad knowledge in applications of brewing/food ingredients
Strong initiative to help customers identify opportunities and challenges
Keen sense of priorities and execution capacity
Effective oral and written communication skills in English
Engineering and Natural sciences based degrees with preference for a BS qualification
Minimum 3 years in a technical role, preferably 6 years
Preferred experience in the malting and/or brewing/cereal processing industry
Experience working directly with key customers in the food and beverage industry
Preferred knowledge of laboratory operations and quality assurance systems
High adaptability and capacity for change
High emotional intelligence and ability to connect with people in various levels of the organization
High resilience and ability to quickly respond to and resolve issues
Analytical and detailed, curious
Ability to integrate and operate in a multi-cultural and diverse environment, inclusive mindset

PS Technical Solutions Specialist Resume Examples & Samples

You will be required to translate medium- complex business requirements into functional requirements and through technical expertise translate the requirements into technical solutions
You will engage early in the client planning and solution definition phase of projects and define the standards of work (SoW) with the related roles and responsibilities of the team to be utilised. In addition, you must demonstrate strong business ability, whilst maintaining a mix of both business and expert technical discipline
You will need to act as a trusted advisor to the client through demonstrating an understanding of the client’s requirements and expertise in the relevant technologies
You need to ensure project implementation
You will be required to contribute your expertise towards a proposed technical solution and work with internal colleagues to define the roadmap and milestones
You will need to demonstrate the ability to assist in providing an overall high-level design of technical or service solutions for complex business situations
You will play an active role in enhancing current solution concepts or creating new ones
You will need to play the role of a key project team member charged with the analysis of user and technical requirements, specifications development, solution design and development, and in some environments may consult on testing and deployment processes
You will need to demonstrate project management ability and apply and maintain these abilities to work on particular technical projects that assist the client in fulfilling their information technology needs
You will be required to work on multiple projects at the same time
You will need to provide problem management
You will be expected to provide problem management assistance at escalated levels and act as user support and assist with trouble shooting
You will need to ensure that the mentorship of engineers and consultants is provided to encourage their professional growth. This may include developing technical training materials and conducting training programs and educating engineers on basic technical details
You will need to proactively provide experience in practically improving Dimension Data systems, services and operational processes
You will need to engage clients and identify opportunities at a high level
You should display strong client service orientation and strive for client engagement
You need to assist the Account Management Team with the evaluation and activation of new accounts
You need to contribute expertise around the design and configuration requirements in relation to complex RFP / RFI and proposals
You need to deliver technical solutions to clients and take responsibility for the standards of work, project sign off and client satisfaction
At this level the PS Technical Solutions Specialist displays persuasive and confident presentation, writing and report/proposal ability
Display good interpersonal skills and is able to work well in a team
Strong technical, quantitative and analytical skills. They are able to motivate a team of Technical Solution Specialists to ensure optimal performance

Engineer, Technical Solutions Resume Examples & Samples

Assist Utility customers in defining configurations of meters and other FlexNetendpoints
Assist Utility customers in the testing and acceptance of first article meters
Create meter factory configuration profiles and complete order packet
Assist Field Sales Directors in capturing new FlexNet System business
Provide technical expertise in all aspects of the FlexNetSystem
Coordinate technical responses for sales opportunities from Sensus engineering, product marketing, quality assurance, and RFP response teams
Conduct effective training for field sales or others associated with the selling or servicing of FlexNet System products
Assist in attaining annual sales revenue and profit plan goals
Develop a full understanding of market conditions, with a special emphasis on regional market conditions and then consistently communicate those conditions to Marketing
Assist Marketing and Engineering to develop winning strategies for the overall benefit of Sensus USA, Inc
BS in Mechanical Engineering, Electrical Engineering, or other technical field
Electric, Water and/or Gas Metering System experience
Demonstrated track record in complex solution environments
3-5 years of Utility Industry experience
Limited travel (20% or less)
Ability to coach the entire sales channel thru the sales process at all levels within the utility
Excellent training and communication skills that include the ability to train all levels of the sales channel and within the utility
Ability to function autonomously in the Promotion, Sale, Application and Problem Solving required in all aspects of Sensus systems
Strong work ethic. Ability to work well independently with minimal supervision and within a team environment as each situation requires
Must have fluent web-based Presentation Skills
Automatic Meter Reading (AMR) and Advanced Metering Infrastructure (AMI) experience
Distribution Automation Systems knowledge and experience
Demand Response & HAN knowledge and experience
Experience in promoting, demonstrating and/or supporting existing AMI systems from Sensus, Itron, L+G, or Elster
Experience with Software Systems Integration with Utility Systems
Solutions based sales experience a plus
SalesForce.com system knowledge and experience

Technical Solutions Lead Resume Examples & Samples

Requires Bachelor's degree in computer science, information systems, engineering or related field (willing to accept foreign education equivalent) plus seven years of experience performing business intelligence within data warehousing environment
Cognos 10 suite tools; Cognos administration tasks; data modeling and data warehouse architecture using Kimball and Inmon methodologies
Informatica, Ab Initio and DataStage ETL tools; Oracle,
DB2, SQL Server and Vertica databases
Java, Unix and Perl scripting
Healthcare domain; and team lead

Technical Solutions Specialist Resume Examples & Samples

5 years of system installation, service, and/or troubleshooting experience on one of the Honeywell Fire Systems brands and a minimum of a NICET Level II certification in the subfield of Fire Alarm Systems
Experience in design and programming large fire alarm systems, preferred
Bachelor’s degree in electronics or related field
Previous experience servicing Gamewell-FCI, Silent Knight, & Notifier brand products
Strong customer facing and communication skills
Honeywell Fire programming experience
Ability to travel per business needs. Up to 25%

Gtm-technical Solutions Specialist Resume Examples & Samples

Bachelor’s degree or above in Food Science, Food Technology, Food Engineering or related majors
Thorough knowledge of specific application category including processing equipment or production experience in the related category
Thorough knowledge of Starches & Sweeteners, Hydrocolloids, Lecithin, Functional Systems, Fats/ Oils or other related ingredients
Above 3 years’ experience
Able to represent the business from a technical perspective to customers, trade shows and conference, and highly adept at making effective presentations
Able to identify and translate industry/market trends into new opportunities and solutions for existing and new customers/markets
Solid understanding of HACCP, Food Safety and QA principles and procedures. Ability to devise preventive and corrective actions in matters of EHS. Ability to perform an internal audit concerning EHS matters to make recommendations for improvement
Basic financial management skills
Excellent interpersonal and communication skills (written and verbal)
Fluent in Mandarin and English (written and verbal)

Technical Solutions Cons-b Resume Examples & Samples

Bachelor’s degree in science or equivalent with a minimum of 5 years of related experience in supply chain
Excellent written/verbal, editing and presentation skills in English
Self-motivated in fast-paced environment
Ownership of processes and associated tasks
Ability to quickly pick up domain expertise
Proficiency with working on web-based tools and applications
Computer skills, including all Microsoft products
Detail oriented and process focused
Ability to manage multiple deliverables with minimum guidance and pro-actively set up communication processes with stakeholders

Technical Solutions Cons Resume Examples & Samples

Evaluate unique or complex installations or configurations and make recommendations for resolution
Articulate clearly in writing and verbally. Add case resolution to KMS
Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met
Develop partnership with and assist the Sales Pursuit team
Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.), or equivalent experience
1-3 years experience in relevant technologies and customer environments
Phone and remote support experience. E-support experience and knowledge
Understand the customer to be an advocated for the customer

Technical Solutions Intern Resume Examples & Samples

Develop knowledge of HP products to support the commercial print sales team as an inside Technical Consultant
Focus on driving sales with the Insides Sales team on non-named space Managed Print Services and A3 copier devices
Utilize your technical and product knowledge to support Inside Sales Representatives with product selection
Assist with solutions presentation for Pre-Sales Technical Consultants
In progress of completing a post-secondary degree in computer engineering or computer science
Must be available for a 12-16 months term within a post-secondary engineering internship program
Good knowledge of network infrastructure and services
Interested in pursuing a career within the technical and sales aspect of business
Excellent interpersonal skills and ability to communicate with internal and external stakeholders
Good business acumen and customer service experience is an asset

Technical Solutions Team Lead Resume Examples & Samples

Provides 2nd tier support to all levels of Service and Implementation Associates for Comprehensive HR, Comprehensive Payroll and Comprehensive Benefits, regarding the resolution of product and client issues
Products supported include all current versions of Payroll, HR, Benefits, Time and Attendance and products offered to Comprehensive Services clients
Support provided using phone queue, Siebel service requests, eAccess/Clarify cases, CASD Cases, e-mail, Sametime and walk-up requests
Coordinates communication with other regional departments when necessary to expedite responses to critical client situations
Contacts clients directly to handle escalated issues as required
Continually upgrades knowledge and skill base relating to both new and existing products to increase proficiency
Identifies training needs and may assist in developing, coordinating and implementing training and mentoring for associates and clients including onsite when necessary
Provide 3rd Tier support to all levels of Service and Implementation
Works with corporate support and development staff to identify and resolve issues and prioritize patch releases
Remain current with emerging technology in order to provide technical support for new product rollouts and/or existing offerings
Remain proficient on all networks, operating systems, hardware, software, databases, Internet and related products
Effectively troubleshoot, replicate and develop resolution for client issues
Provide clear, concise and pertinent communication to the field associates regarding product announcements. Including but not limited to outages, downtimes, updates, patches and migrations
Act as Regional Office Coordinators for the entire business unit providing all relevant information to the appropriate parties via sharepoint workflows and e-mail notifications
Assists in new product pilots, product rollouts and creation of migration strategy
Act as project leader when necessary
Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner
Organizes and leads work activities of medium and large size project teams including providing management direction and overseeing the work of other associates
Leads the work effort of associates in the Comprehensive Services Business Unit related to the implementation of new products and modification of policies and procedures related to new products
Provides input to management and participates in the decision making process regarding department goals, objectives, processes and procedures
Focus on larger strategic initiatives designed to improve process and procedures for the department, business and clients
Monitors Specialty Support Reps technical knowledge, providing feedback on necessary development areas
Mentors and trains newly hired associates to ensure successful transition
Works closely with development in determining future product enhancements based on documented and cataloged feedback from field associates and clients
Stay up to date on current technologies and trends
Stay Up to date on future application developments with in the company and within the business sector
Lead the activities of the Specialty Support group and ensures that all client issues are resolved in a timely and accurate manner
Diagnosis of the most complex client related problems
7+ Years of Directly Related Experience in Troubleshooting & Analysis
Bachelor's Degree in Computer Science, Business Administration or related field
Microsoft certifications and CPP and/or PHR certifications are beneficial
Communication Skills- Written & Verbal
Organization & Time Management Skills

Head of Technical Solutions Resume Examples & Samples

Provide visible felt leadership in safety, sustainable development and Anglo American values – particularly in the fields that have significant relevance to the day to day operation of TS and the potential Hazards staff are exposed to
Leads the drive in initiatives such as achieving internationally recognized accreditations such as ISO 9001, 14001 and OSHAS 18001 as well as SANAS 17025
Incorporate risk management into all planning and execution
Ensures compliance with all legal, governance, policies, procedures, standards and good business practices
Leads Operational Sections directly servicing operations (e.g. Chemistry, Extractive Metallurgy etc) define tactics aligned with the T&S Processing strategy to meet Service Level Agreements of main business units. Both the technical and logistical nature of these tactics need to be agreed with both T&S Group Processing and the operations and will form the basis for TS’ annual operating budget
Guides the Finance manager continually on an annual basis to re-evaluate the financial operating model and present to the T&S Processing Group Head for Approval – inclusive of annual budget and SLA funding re-charge
Manages the priorities, budget, interfaces and administration of the team and supports the Group Head of Processing as required. (Direct output, managerial authority)
Accountable for the overall business performance of the operation and responsible for ensuring adequate resources and systems are available to achieve this
Directs the Site Services manager to plan annual infrastructural remedial plans based on regular assessments and operational requirements
Maintains regular channels of communication with all employees using various options such as newsletters, and quarterly General staff addresses
Ensure a healthy employee engagement forum is sustained for employees as an alternative option to line for employees to raise and resolve concerns
Health of discipline by organizing regular technical forums for staff to present technical content for both peer review as well as inter-department information sharing
Encourage a culture of innovation with a forum to submit and present business improvement innovations which employees can be recognized for
An undergraduate qualification (Bachelors / Honours degree or equivalent) in a relevant technical discipline (Chemical/Metallurgical Engineering, or equivalent)
A postgraduate qualification (Masters / Doctoral degree or equivalent) in a relevant technical discipline OR a proven track record of extensive practical experience in a role and context of similar complexity
A demonstrated thought leader in at least one technical area associated with processing in the mining area
Track record of leading ideas generation; translating these into practical initiatives to be implemented and demonstration of successful execution and delivery
Demonstrated experience in a senior people leadership role within a technical environment, including the coordination of knowledge sharing across a discipline, managing workload and reviewing the work of others to ensure consistency with task requirements
Knowledge of cross value-chain application of minerals processing, pyro- and hydrometallurgical processes

Ediscovery Technical Solutions Manager Resume Examples & Samples

7+ years of experience working in an enterprise IT environment
7+ years of experience working in a corporate, law firm, or vendor eDiscovery role
Ability to maintain professional partnerships with clients, vendors, and employees
Strong analytical skills, troubleshooting, problem solving, and root cause analysis skills
Strong organizational skills, ability to manage time, ability to manage competing priorities, and ability to provide effective status updates
Ability to think quickly, make decisions, work in a fast-paced environment, multi-task, execute multiple priorities, handle stress, be flexible, and switch gears on the fly
Working knowledge of data identification, preservation, collection, processing, analysis, document review, and production management practices and methodologies
Working knowledge of complex IT environments including cloud based services, messaging and collaboration systems, network file shares, hard drives, mobile devices, forensics, and backup systems
Desire for continuous improvement
Ability to be flexible and adapt to change
Ability to handle confidential data and be discrete
EDiscovery certification (e.g., CEDS, CeDP, Recommind Axcelerate, etc.)

Technical Solutions Lead Resume Examples & Samples

Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field, or equivalent work experience in similar work environment
Minimum 7 years of IT work experience focused in systems development and programming
Experience developing and integrating components including IBM InfoSphere/DataStage, Ab-Initio, DB2, Vertica, J2EE, WebSphere, Cognos, XML, SQL and ETL code-development tools and environments. Experience with Microsoft Office products desired
Possesses strong technology project management skills
Must possess hands-on knowledge in the use of Project Management methodologies and tools and understand human resources policies and practices and change management techniques
Experience in organizing, planning, and executing end-to-end technology projects
Ability to analyze project needs and determine resources needed to meet objectives and within budget
The ability to develop and maintain business relationships
Advanced analytical and testing skills
Strong team-oriented interpersonal and communication skills to cultivate positive working relationships
BCBS or health insurance industry background
Ability to effectively adapt to rapidly changing technology and apply it to business needs
Understands and consistently applies the attributes and processes of current and relevant application development methodologies
Ability to research and maintain knowledge in emerging technologies and possible application to the business
Solid analytical and conceptual skills
In-depth knowledge of state-of-the-art programming languages and object oriented approaches in designing, coding, testing and debugging programs
Ability to adapt to rapidly changing technology and apply it to business needs
Strong team oriented interpersonal and communication skills

Technical Solutions Manager Resume Examples & Samples

Develop roadmap for transformation and consolidation of the client and data onboarding function
Execution of transformation roadmap
Daily management of objectives, priorities, tradeoffs, and risk
Assign areas of ownership, ensure developers have clear priorities and adequate resources
Participate in architecture discussions and planning with Product Management, Enterprise Architecture and Operations
Lead projects by planning, coordinating and directing IT-related activities of the organization as well as providing administrative direction and support for daily operational activities
Build and lead a Scrum team to deliver results and priorities, manage the team’s performance, and ensure proper staff development
Lead and direct troubleshooting efforts and facilitates analysis review and solution implementation
Ensure staff is adhering to organizational methodologies, company policies and procedures
Manage staffing resources, both internal and contract
Strategy development and implementation
Customer interaction on issues and opportunities
Facilitate and lead business discussions and design sessions
5+ years of software development and support experience
Bachelor’s degree in computer science or equivalent
Experience leading and executing the design and development of large and small innovative solutions and driving recommendations
Experience in resourcing, staffing and delivery of technical solutions with a given budget
Experience delivering high availability and performance web and back office applications
Experience leading an Agile Scrum team
Passion for participating in the collaborative design and implementation of GREAT consumer experiences
Passion for reducing complexity of system design
Ability to motivate people, instill accountability and achieve results
Strong knowledge of agile software development methodologies as it relates to building customer facing applications that maximize customer experience
Customer service oriented with excellent organization skills and ability to effectively multitask in a dynamic and fast paced work environment
Excellent written and verbal communication skills (this includes excellent listening skills, concise communication, and targeting the message to specific audiences)
Strategic as well as detail oriented
A team leader as well as team player who takes responsibility for results but ensures that success is recognized due to contributions of the IT team’s/staff’s efforts

Principal Technical Solutions Manager Resume Examples & Samples

Developing and maintaining both a working and technical relationship with IT Professionals and key C level contacts within your accounts to evangelize the key differentiators of BlackBerry Software and Services
Performing Principal level duties that include, but not limited to
Experience working with large enterprise IT organisations and up to C-level
Previous experience with UEM (BlackBerry Enterprise Server) is highly desirable
Any additional European languages

Technical Solutions Rep Resume Examples & Samples

Working from a standard protocol, utilizing a documented process to respond to customer issues
Successfully resolve simple technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
Working remotely via telephone, email, e-chat, etc. to respond to first level technical issues
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty)
Work is regularly reviewed by Supervisor or Team Lead
High school education or equivalent. Up to 6 months of prior general experience, or equivalent college level Education, required
Articulate in standard written and verbal communication skills
Demonstrated basic experience in customer facing role either remote or face to face
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming)
Demonstrated knowledge of problem solving skills
Excellent fluency in language to be supported. (English, Spanish, French,
Demonstrated basic experience in a phone based remote role

Technical Solutions Analyst Resume Examples & Samples

Consult with business users and subject matter experts to gather and document requirements to satisfy needs for the project
Create and write both technical designs and specifications with consultation from our software architect
Lead technical project team by developing tasks for each phase of the project (development, testing, UAT, deployment) and overseeing the execution of these tasks
Identify and raise project issues and risks and provide alternative solutions to resolve issues and mitigate risks
Work with Quality Assurance to make sure end-to-end test plan is complete to ensure the highest quality code has been developed
Participate in issue triage in both pre and post production environments to assist the project team in quickly isolating and resolving problems
Responsible for the successful technical implementation of the solution (always striving for on-time and on-budget)
Has 3+ years in an analytical role with a strong technical background through experience with technical design or application development
Has excellent verbal and written communication skills
Demonstrates exceptional analytical and problem solving skills
Is driven to advancement both intellectually and professionally
Bachelor's Degree in Computer Science, MIS or related field
Highly motivated, committed and responsible
Capability to self-motivate and self-manage
Experience with the following is a plus, but not required
Languages: C#/.NET, Unix Shell
Databases: SQL Server, Informix, Oracle
Methodologies: Agile

Technical Solutions Cons Resume Examples & Samples

Excellent communication skills. Add case resolution to KMS
Understand and utilize Information Technology Information Libraries (ITIL)
Represent and participate on an HP team in a face to face customer location visit, industry conference/trade show, vendor meeting, etc
Phone and remote support

Technical Solutions Specialist Resume Examples & Samples

Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process
Review and may resolve complex business issues
Partners frequently with the Sales Pursuit team
Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.) or equivalent experience. BA/BS or equivalent experience preferred
3-5 years experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in language to be supported
Ability to lead resolution activities with escalated customers
Ability to contribute to technical action plans
Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.)

Principal Technical Solutions Analyst Resume Examples & Samples

Evaluating and understanding information gathered from all sources with an intent to resolve conflicts, design solution needs, and distill high-level information into details, with an overall objective to drive solution objectives
Developing process models, including linkage to value chain and technology enablers, with focus on driving process optimization
Promoting and leading change within the IT organization as part of our cohesive, collaborative team

Technical Solutions Lead Resume Examples & Samples

Experienced business analyst or equivalent role, preferably coming from the CPG industry or consulting company
Experience in designing and managing functional analysis workshops
Experience in solution and process design
Understanding of data modelling and basic SQL understanding
Exposure to other sales planning solutions, preferably with some configuration experience
Experience in system testing, support to the user acceptance test (UAT) and training
Knowledge of an additional foreign language and SAP SD/FI modules knowledge will be a considered as a valuable plus

Technical Solutions Specialist Resume Examples & Samples

Review support questions sent by partners to the support alias & respond as needed
Triage bugs and respond to partners with their support requests
Identify and improve the partner facing documentation
Provide superior technical support and build successful long term relationships with both internal and external clients for internal workflow applications and sales tools
Troubleshoot, escalate and respond to product support requests from advertisers and sales teams. Communicate effectively with engineering and other technical groups to enhance products and resolve customer issues
Implement, troubleshoot, and support cloud service for Android partners and other Internet-based applications and analyze support data to identify trends and communicate actionable insights to product stakeholders
Develop training materials and documentation
Balance priorities across partners & internal teams
BA/BS degree Computer Science and/ or equivalent practical 3 years of experience
1-3 years of experience in Technical Support, QA, or workflow support and strong analytical, troubleshooting and problem-solving skills
1-3 years of experience working with Internet technologies such as JavaScript, SQL databases and scripting languages such as Python
Ability to interface with engineering teams
1-3 years of experience working with Android devices & bug tracking systems
Ability of manage, prioritize and deliver on conflicting priorities
Excellent verbal and written communication skills to create documentation (docs, sheets)
Ability to learn new tools and technologies
Expectation of complete confidentiality

Technical Solutions Specialist Resume Examples & Samples

Proactively engage with the customer executives to sustain and build deep relationships to become a trusted advisor
Identify customer business issues, challenges, pain points etc, and build / position relevant services solutions/models for customers
Gather market and customer information. Gain a clear understanding of customers' business portfolio and requirements
Communicate issues and solutions to executives in a way which is thought provoking, insightful and considered a burning platform
Prepare a comprehensive transformational business case (includes a customer problem/challenge) describing how Cisco’s solutions align with the customer’s strategy
As needed, calculate the customer’s positive return on investment demonstrating the value of the Cisco’s proposed solution
Present a transformational business case and articulate how Cisco’s solutions align to the customer’s strategy
Advise on forthcoming service offers
Collaborate cross functionally (product sales, inside sales, channels, delivery, partners) to build credibility and earn trust
Structure complex financial deals at an executive level (VP and above)
Negotiate the terms of an agreement and closing sales
Negotiate variations in price, delivery and specifications with customers
Articulate future buying trends and service requirements back to necessary business units
Build and maintain relationships with executives at assigned customers via meetings, telephone calls and emails
Create relationship maps for the customer and internal
Follow standardized and optimized sales processes, e.g., renewals process
11+ years of experience in Presales having Data Center, Security, IOT, Services background
Good exposure on constructing large & complex services deals like SLA based Managed Services model, Outcome based models, Software as a Service (XaaS) models etc
Sound knowledge on latest technologies like Internet of Things (IoT), Smart Cities, Security etc
Adding value by proactively identifying business opportunities for the customer/partner, conveying a firm understanding of the customer’s/partners business and political drivers, displaying executive presence by building rapport and credibility; effectively influencing other people to accept a solution; clearly connecting solutions to business needs
Helping clients and partners to understand their business needs, offering advice and solutions, and operating from a position of expertise balanced with a collaborative approach
Demonstrating significant knowledge of Cisco and the industry; developing strategies that leverage core strengths of one’s own group and Cisco
Understanding basic business mathematics, financial strategies, and performance indicators, and applying that knowledge to client’s economic and buying environment
Effectively exploring interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data, objective criteria to support ones proposal
Working closely with diverse team (Product, Finance, Legal etc.) and drive sales numbers in allocated account

Technical Solutions Director, IT Resume Examples & Samples

Lead and mentor 2-3 teams of 4 – 8 software engineers and tech leads / managers
Provide product and technology leadership as a Product Owner across your initiatives
Collaborate with business, customers and upper management on strategic plans for our business products; translate business needs into technical solutions and roadmaps; author actionable delivery plans and deliver initiatives to build and implement software
Manage allocations and plan deliverables for your teams, across multiple initiatives
Anticipate, minimize and remove any roadblocks that your projects may encounter
Follow proper methodology and standards in all aspects of software development and delivery, with focus on quality, reliability and cost (DevOps, test automation, CI/CD, Agile process)
Communicate clearly and present information with appropriate level of detail for your audience
Collaborate with your peers to support and continuously improve all areas of Software Engineering in Commercial Markets
Recruit, hire, and retain top talent
Bachelor’s degree in Computer Science, Engineering or equivalent (MBA is desired)
8+ years as a software engineer
4+ years as a team lead or manager
Experience managing a 10 – 25 person staff
Ability to lead, mentor and develop highly efficient software development teams
Ability to stay current with the latest trends, best practices and patterns across full spectrum of software engineering (programming, testing, DevOps, delivery and operations)
Experience architecting, building, testing and releasing large, distributed software platforms, with extensive Web UIs, REST & SOAP WebServices along with messaging middleware infrastructures
Proficiency with Java, Angular, CSS, HTML 5, Pivotal OSS (e.g. Spring) along with various runtime environments including: Spring Boot, IBM WAS/Libery, TomCat, or Pivotal Cloud Foundry / Kubernetes / Docker
Experience building and delivering software in a Public Cloud platforms in highly desired
Experience with CI/CD and DevOps is required
Experience with event-driven data streaming is a plus
Ability to innovate and communicate as a change agent in the organization
Must have technical and “soft skills” to bridge the gap between development teams and upper management / customers
Full proficiency with various project and SDLC methodologies (SCRUM certification is desired)
Ability to become a Product Owner in our organization, with equal passion for developing business, managerial and technical skills

Technical Solutions Cons Resume Examples & Samples

2+ years experience in troubleshooting and escalations in a relevant technologies and customer environments
Proficiency with administering Microsoft Windows Operating systems
Engineering degree, or equivalent
Portuguese is a plus

Technical Solutions Manager Resume Examples & Samples

The candidate will be responsible for taking on development projects for medium to large enterprise customers and leading these projects from beginning to end
The candidate will be actively involved in technical presales, designing the solution, overseeing/being hands on with implementations, producing documentation and setting up customer workshops
The Candidate will work with the project management team in terms of the actual implementation of the solution, be prepared to actively participate in the actual roll-out (servers and software installation)
The candidate will provide training to other members of the Customer solutions team in order to pass on skills and equally to act as mentor to two or three other members of the team
The candidate will ensure that personal skills set is maintained as state of the art, either through self-based training or the attendance of formal course training as approved by senior management
The candidate will pro-actively seek information on new products and technologies
The candidate will propose to the management, new software or hardware technologies and vendors that they believe would present a good business opportunity
The candidate will work closely with the Application architect, Development manager in order to ensure all designs are in line with architectural strategy
The candidate will work closely with the Customer Excellence manager to ensure the delivery of high quality software to customers
The candidate will Collect and analyze project business requirements and transfer the knowledge to the Technical Business Analysts and the Development team
The candidate will create detailed Business Requirement Documents (BRD) and translate into functional specifications
The candidate will work with the Solutions development team and UX team to document system and user interface requirements
The candidate will perform feasibility analysis, scope projects, and work with the project management team to prioritizes deliverables, and negotiate on product functionalities
The candidate will providing regular updates to management on any critical issues
The candidate will present documents and solutions to the clients, for the purpose of testing, validating and evaluating new applications and functions
The candidate should be educated to HNC/Degree level in a Computer Science, Math’s, technology discipline or equivalent work experience
The candidate should have 5+ years previous experience as Developer, Consultant, Tech Business Analyst or similar role
Experience in the Travel industry and knowledge of Galileo or Apollo GDS’s are a definite plus
A knowledge of Business and Corporate Travel industry is a definite plus
The candidate should be familiar with the concept of Agile Software development Methodology
Knowledge of Jira is a plus
The candidate should be familiar with database technologies.(SQL Server, SQL express)
The candidate should be familiar with XML, SOAP and other Web Services technologies
The candidate should have a background in software development
The candidate should have excellent listening and writing skills
The candidate should have excellent analytical skills and the ability necessary to document and solve complex issues
The candidate should have a “can do” attitude
The candidate should have the ability to “think outside the box”
Travel industry experience
Apollo and Galileo functional knowledge
Have team working skills,
Have excellent aptitude for spoken and written English
Have a proactive ‘can do’ attitude
Have experience of data manipulation and presentation technologies, preferably in a travel systems environment
Have the ability to multitask and prioritize within a continuously changing environment
Be dynamic and self-motivated with high level of energy and enthusiasm
Have good planning skills
Have the ability to think strategically and challenge current thinking
Good planning skills
Quality of solutions delivered according to plan and budget
Quality of requirements
Compliance to Travelport technical process
Ease of solution maintenance
Quality of Documentation
Customer satisfaction
Working Relationship (e.g., external customers, suppliers; internal customers, staff managed)
This position reports directly to Aideen Farrell, Director of customer solutions
The candidate is required to interact with most Travelport departments, as well as customers, suppliers and 3rd parties. They are also expected to align their responsibilities with other Travelport organizations, as appropriate, particularly Technology

Technical Solutions Cons Resume Examples & Samples

Successfully resolve technical issues (hardware and software) from incoming internal or external customers and partners
Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Review and may resolve complex technical business issues
Effective case management and reporting with Knowledge Management System (KMS)
Comfortable managing technical issues as well as customer business impact and ability to blend and appreciate these aspects in communication with customerDeliver internal training session (includes prep + delivery) which is aligned with business needs
Articulate clearly in writing and verbally.Engage team members for support as required to ensure internal or external business and end users/clients SLA demands are met. Ability to act as a team or project leader providing direction to team activities
Ability to drive, lead projects or support initiatives with a high data analytics component
Excellent written and spoken English Knowledge and Skills
Software and hardware knowledge of computing, storage and peripheral devices. dvanced proficiency with case management databases and tools
E-support experience, knowledge and resolution ability
Ability to solve and document solutions for usage of other technicians and customers. Ability to mentor new agents Ability to lead resolution activities with escalated customers
Education and Experience Desired:Engineering degree, or equivalent. Excellent written and spoken English, Spanish is a plus

Technical Solutions Rep-conversion Non Grads Resume Examples & Samples

Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty)
High school education or Equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education
Articulate in excellent written and verbal communication skills
Excellent fluency in language to be supported

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