Shift Lead Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the shift lead job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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M Mosciski

Madaline

Mosciski

564 Marcelle Village

Houston

+1 (555) 601 4115

564 Marcelle Village

Houston

Phone

p +1 (555) 601 4115

Experience Experience

San Francisco, CA

Operations Shift Lead

San Francisco, CA

Batz LLC

San Francisco, CA

Operations Shift Lead

Independently assess all aspects of associate work performance and provide feedback
Ensure all job injuries are reported timely in accordance with established policy and procedure
Demonstrates exemplary performance in current position, including productivity and quality
Identify and address safety hazards within the work area
Ensure work areas remain clean and are equipped with proper equipment and supplies
Fully understand workflow and daily production goals
Coach associates to work safely at all times

Philadelphia, PA

Restaurant Shift Lead

Philadelphia, PA

Brown-Stiedemann

Philadelphia, PA

Restaurant Shift Lead

Assists in supervising restaurant associates in task performance and directing customers to checkout
Assisting management in maintaining building, equipment and grounds
Working flexible hours and performing as a team member
Assists in preparing work schedules to optimize best possible level of customer service, and floor coverage
Working under the direction of the Item Level Inventory Specialist assist with inventory audits
Assist with ordering, checking vendors
Assist in the training/development of new hires; act as employee mentor

present

Detroit, MI

Clinical Shift Lead Technologist

Detroit, MI

Denesik Inc

present

Detroit, MI

Clinical Shift Lead Technologist

present

Work closely with IT to ensure systems are working properly or get assistance where necessary
Performs other tasks as specified by the director/manager
Make sure that instruments are fully loaded with samples
Make sure that instrument issues have been attended to
Notify NH Phlebotomy for Nursing Homes tests not performed
People are at their stations working
Notify Department Supervisor of any issues and assist with action plans

Education Education

Bachelor’s Degree in Business

Loyola Marymount University

Bachelor’s Degree in Business

Skills Skills

Knowledge of event set-up and loading dock operations as they apply to the center
Thorough knowledge of occupational hazards and safety precautions
Maintain a working knowledge of operations and safety of machinery
Ability to operate basic office equipment and have working knowledge of computer operations including but not limited MS Office and in-house systems (such as USI and Microix)
Ability to establish and maintain a system for assuring high standards of productivity within the department
Ability to maintain an on-going list by priority of projects and tasks, to assume timely and effective solutions to unanticipated client focused issues
Demonstrate ability to work under deadlines or pressure
Work Habits: responds quickly; seeks learning activities; applies knowledge and skills; approaches change or newness positively; takes risks in learning; ensures high quality; takes action; prioritizes
Relationship Skills: nurturing relationships; communicates time frame; seeks opportunities; earns the trust of others; communicates effectively/ensures understanding; building collaborative relationships
Personal Attributes: reliability; uses good judgment/discernment; operates with integrity; uses key principles; persists in efforts; maintains focus; displays professional demeanor; demonstrates HCC core values and encore principles

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Citrix Operations Shift Lead Resume Examples & Samples

Lead the 3rd line support team for India and ensure 3rd line support off UK business hours
Contributing to 3rd line support for the Barclays Citrix estates
Analyse incidents/problems determining any route(s) of escalation where necessary and managing until resolution
Ensure that live incidents/problems are managed, resolved and recorded in line with ITIL principles, UK Banking operational requirements and pertinent regulations
Document procedures to be followed in resolving incidents/problems and actions taken whilst resolving them
Technical support to facilitate the delivery of small, medium and large projects
Maintain standards for Application Virtualization technologies guarding against service failure, reputational and financial loss
Ensure that system performance and capacity are monitored and managed, escalating issues or threshold breaches to appropriate staff in a timely and professional manner
Implement infrastructure enhancements to agreed standards utilising standard processes and procedures
Provide assurance to management that the organization, processes and technologies implemented within the application virtualisation architecture are effective and efficient
Proven knowledge and expertise of Citrix application virtualisation technologies, software and technology delivery, along with underpinning support components
Aware of the platforms and can explain them in finite detail
Solid knowledge of all the major components of the application virtualisation platform
Confident when discussing the technology with vendors and other internal teams Essential Experience/Expertise
A minimum of 5 years support / deployment of Citrix application virtualisation technologies in corporate environments at a senior level
Excellent knowledge of the key Citrix products including; Presentation Server, XenApp, Edgesight, CAG and CSG
Excellent knowledge of the AppSense product suite
Good knowledge of Active Directory, name resolution and supporting infrastructure technologies
Support and monitoring toolsets for enterprise solutions
Ability to work on own initiative. Experience of Leading Teams and working within teams, managing work groups and presenting at senior management level

Facilities Shift Lead Resume Examples & Samples

Sets and dismantles room set up, tear down, changes and turns
Effectively Lead shift crews (labor) by delegating duties, assigning tasks, and following up with all team members as directed by Facility Manager
Receives and completes requests from Food and Beverage department
Reports all changes of work orders to Facility Manager
Maintains inventory control program under the direction of the Facility Manager
Participate in routine physical inventory. Makes recommendations to Management of program improvements as needed
Reports Facility damages to appropriate management teams, staff and departments
Maintains facilities equipment
Manages projects of preventative and routine maintenance from start to finish. Collaborates, as needed, with various departments to ensure high quality and timely project completion
Responsible for training all Facilities staff on a regular basis on various topics including, but not limited to: safety, daily logs, event resumes, and SOP’s
Assists in establishing schedules and maintains adequate staffing for event and non-event operations
Coordinates the work flow via company in-house systems. This may include, but is not limited to, Daily Shift Reports and Event Reports for client specifications
Performs other related duties as may be required or assigned
Lead staff in absence of Manager in the Facilities department. Recommends hiring of new employees, terminations, performance management and initiates personnel actions
Assists in the assigning of work for contract labor crews in department
One (1) year of responsible on the job experience in facility related services
Or, any combination of education and experience which would provide the necessary knowledge, skills and abilities to meet the minimum qualifications to perform the essential functions of this position
Knowledge of event set-up and loading dock operations as they apply to the center
Thorough knowledge of occupational hazards and safety precautions
Maintain a working knowledge of operations and safety of machinery
Ability to operate basic office equipment and have working knowledge of computer operations including but not limited MS Office and in-house systems (such as USI and Microix)
Ability to establish and maintain a system for assuring high standards of productivity within the department
Ability to maintain an on-going list by priority of projects and tasks, to assume timely and effective solutions to unanticipated client focused issues
Demonstrate ability to work under deadlines or pressure
Must be able to operate specialized lifts, machinery, jacks, radios, and company vehicle
Work Habits: responds quickly; seeks learning activities; applies knowledge and skills; approaches change or newness positively; takes risks in learning; ensures high quality; takes action; prioritizes
Relationship Skills: nurturing relationships; communicates time frame; seeks opportunities; earns the trust of others; communicates effectively/ensures understanding; building collaborative relationships
Personal Attributes: reliability; uses good judgment/discernment; operates with integrity; uses key principles; persists in efforts; maintains focus; displays professional demeanor; demonstrates HCC core values and encore principles
Build the Organization: innovation (applies original thinking to approach in job); customer loyalty (uses key principles); comprehends communication from others; contributes to the organization's sustainability efforts
Must have the ability to work harmoniously in a team setting exhibiting the “Aloha Spirit” to fellow workers, guests, clients and the community
Must be physically able to access all work areas and perform all tasks and services required to fully perform the requirements of the job
Must be able to lift and carry 75 lbs
Must be able to pull carts over 500 lbs
Must be able to sit, bend, stand, stoop, climb, grasp, stretch, and walk for long periods of time
Hours of work and days vary depending on event schedules
This position may primarily work second (afternoon) shift
Availability to work additional hours or weekends, as schedule requires

Customer Care Shift Lead Pm-am Resume Examples & Samples

Serve a point of escalation for customers
Regular live and written interaction with customers
Pulling interaction reports for their shift and communicating those results to the Manager
Maintaining at least a 9y% response rate on live interactions during their shift by delegating workload, communicating scheduling and staffing needs, delivering on-the-spot, culturally appropriate coaching and collaborating with overlapping leads for maximum results
Exceptional knowledge of the ModCloth Customer Care department, a positive attitude towards our customers and team members and a love for learning and leadership
1+ years in a leadership/supervisory position
Familiar with budget, expense, and cost control strategies
Talent for driving decisions, even when many decision makers are involved
Ready to take calculated risks and brainstorm innovative processes
Drive to challenge standard operations and procedures
Ability to adjust to the seasonal work requirements that are dictated in a retail environment
Expert management and organizational skills, and sharp attention to detail

Operations Center Shift Lead Resume Examples & Samples

As an Incident Manager in OpsCenter, drive incident management with precision, accuracy, discipline, and speed
Oversee the OpsCenter team as we perform detection, validation, prioritization, escalation, troubleshooting, and mitigation of service outages
Work with service owners throughout Blizzard’s operations, infrastructure, platform, and game teams to deliver high service availability for players
Effectively manage the training, career development, and performance of OpsCenter personnel
Ensure requests coming into the OpsCenter are prioritized and reliably executed
Work with the Process Engineering and OpsCenter Tools team to drive continuous improvement for all OpsCenter processes and systems

Data Center Shift Lead Resume Examples & Samples

Rack, build, cable, configure, and provision servers in a driven enterprise datacenter environment
Rack, cable, and deploy network equipment such as switches, firewalls, routers, etc
Troubleshoot, test, quality assurance of enterprise server hardware to ensure IBM up-time standards
Professionally resolve hardware issues for IBM's global customer base via trouble tickets
Process new orders and troubleshoot automated provisions
Responsible for first response and proper escalation of datacenter events that relate to power, network, or cooling
Perform work in an accurate, thorough, productive and timely manner, including meeting all applicable deadlines; adhere to all relevant policies/procedures, including those regarding workplace safety
Collaborate with the site manager to establish/ execute team goals and assist in evaluating team performance to strengthen training consistencies
Develop effective task lists that clearly establish daily targets. Leads develop daily goals based off of weekly and monthly targets defined by the Site Manager
Responsible for the proper training of Server Build Technicians and effectively developing team members to handle job responsibilities
Coordinates with the Site Manager to coach and develop team members
Shift Leads will be required to handle projects established by the Site Manager and meet deadlines established
Work directly with the Site Manager to develop effective performance improvement plans and annual reviews
Intervene and provide proper workflow guidance to resolve outstanding issues, including escalations to the site manager for in-depth investigation
Shift Leads need to be engaged with day to day team performance to identify gaps and coordinate with the Site Manager to resolve any performance issues
Management experiences a plus
Should possess demonstrated analytical and effective interpersonal/communication skills to interact with a wide range of users with varying levels of technical proficiency
Must possess effective written and verbal communication skills
Flexible shift availability required
May be required to lift up to 75 pounds
At least 3 years experience in Windows, Linux, or Unix Operating Systems
At least 1 year experience in supervisory
3 years experience in Windows, Linux, or Unix Operating Systems
1 year experience in supervisory
U.S. citizenship required

Data Center Shift Lead Resume Examples & Samples

1 years experience in Windows, Linux, or Unix Operating Systems
1 year experience in supervisory role
College/University diploma in Computer Information Technology

Sdmc Customer Experience Monitoring Shift Lead Resume Examples & Samples

Work 24x7 (365 days a year – weekend and holidays coverage)
Be flexible in terms of workload and providing coverage
Lead shift and own responsibility for overseeing teams communication and escalation of alerts
Meet with staff regularly (Conduct One-on-One’s, Team Training, Mentoring, Shadowing)
Oversee and manage team calendar, lunch breaks, schedule, mandatory leave
Review Metrics (Spreadsheets, Power Point Decks, Data Trending/Analysis, Database)
Collaborate with peers and management to deliver exceptional customer service
Foster teamwork, knowledge share with all analyst and train non-technical support personnel
Conduct all New Hire interviews, Mid and End of year feedback on staff
Be the technology advocate for the businesses and/or customers we support
Utilize Monitoring tools and Ticketing systems
Trouble Ticketing systems
Network Protocols
Advanced Windows knowledge
LAN/WAN knowledge
TCP/IP
Internet/Browsers
Must be organized, able to multitask, communicate clearly in verbal and written format, and conduct him/her as a true professional at all times
Dynamic, self-starter, reliable and enthusiastic team member. Able to quickly learn multiple platforms, toolsets and processes
Ability to liaise with both technical and non-technical personnel and different levels of Management

Sdmc Customer Experience Monitoring Shift Lead Resume Examples & Samples

Provide leadership and over-sight for the monitoring of Citi’s Infrastructure, ATM’s, Applications, as well as other environments utilizing existing monitoring tools. Primary focus will be with the prevention & restoration of Service outages, assessing urgency, impact and criticality
Oversee problems the team may face from inception to completion
Escalate problems in timely fashion based on severity
Provide assistance to ensure the task is completed successfully and in a timely manner
Knowledge share with staff, analyze and present data to staff, management and support teams
Generate SDMC outage reports and/or post mortems for all incidents or issues occurring on their shifts. Reports are to be factual, professionally compiled and contain detailed analysis, which will be published to senior technology or business managers
Provide timely notification to management and support groups when outages occur
Utilize Monitoring tools and Ticketing systemsOversee and perform where required, monitoring of systems via centralized monitoring toolsets, to ensure the SDMC meet their pre-defined escalation and notification criteria
Continually assess the environment, in order to identify areas of improvement through automation, refinement of existing processes and by implementing quality related improvements. Lead non-BAU related activities and mini projects, to improve the environment and to take the SDMC forward. Work at remote site. Produce and review status reports, project plans and departmental decks

Shift Lead-nd Shift Kitting Resume Examples & Samples

The Shift Lead will be supporting the Shift Manager to direct packaging production operations to ensure all production requirements are met within Standard costs for labor and materials
Ensuring maximum utilization of line leaders, mechanics, packaging personnel, plant equipment and material; establish practices and rules for improving all phases of operations and maintenance
The Shift Lead will be supporting Shift Manager to ensure acceptable quality levels and to provide personnel guidance
The Shift Lead will be supporting Shift Manager to lead line teams through continuous process improvement
Has a clear understanding of the assembly process and the expected appearance of the final product
Recognizes the type of defect that may occur and is able to pick out defects and communicate this information to the line operator
Understand the impact of RFT on the company and strives for high rates
Has a working knowledge of the different software: Oracle, DM Plus, Datasweep, C-Specs, Excel
Possesses a general understanding of the equipment on line and be able to troubleshoot minor problems
Ability to set priorities to run line efficiently and with the highest possible quality
Is strong in communication skills
Teamwork inside the production floor, together with shift manager
Coordinate team work according to products and activities volume
Delegate responsibilities ensuring priorities management and efficient resources
Able to speak, read and comprehend English

Shift Lead-packaging NT Resume Examples & Samples

Directs work of the team members on their assigned shift to deliver the operations plan
Works with Line Lead and team to ensure that all Line and Departmental metrics are met
Manages associate performance and leading quarterly or monthly objective discussions with assigned Associates
Facilitates conflict resolution for their team
Provides performance data for selected machines and communicates action plans and completed work effectively
Ensures all Safety and Quality processes and procedures are in place and followed
Coach on centerlines when associates are checking to build capability (e.g. why is a centerline out, what could cause it, how do we bring centerline back to CL)
Work with operators to develop potential new centerlines that can drive out losses
Ensure all CIL activities are completed to standard and identifying root cause and changes to standards for anomalies
Accountable for coaching and building capability, as well as removing any barriers for associates or handling requests. Will cover for breaks and operate a Machine only when the Business calls for it
Leads root cause problem solving efforts on losses as necessary throughout the shift for the line/department
2) Clear ability to engage, motivate and train people
3) Outstanding analytical and problem-solving skills
4) Excellent written and oral communication skills
5) Proficient in MS Office

Incident Management Shift Lead Resume Examples & Samples

Lead a team managing the day to day resolution of incidents impacting BP
Take global responsibility for the investigation, diagnosis and resolution of incidents
Ensure that progress on major incidents is continually assessed, making appropriate interventions, directing and facilitating resolution activity. Ensuring appropriate escalation within Service Delivery Organisations, resolution teams and service management at their discretion during an incident
Collaborate with other Service Management teams to ensure that events, alerts and changes are defined & understood to enable faster response to incidents
Support the Service Operations Manager in optimising the Incident Management service to deliver quality outcomes that lead to high levels of customer satisfaction
Support the Global Service Operations Manager in the definition of the strategy and long-term plans for the services and the implementation of Service Improvement Projects
Ensure that Service Delivery Organisations meet SLAs; fostering open communications and ensuring the relationship is professional and properly regulated
Support a continuous learning environment within the Service Management team
Help drive the operationalization of e2e service management across the group in particular taking on greater accountability for decision making around incident prioritisation, communication, and resolution as e2e processes are defined and business outcomes mapped
Excellent collaboration skills, confident and structured when dealing with conflict
Foundation qualification in ITIL V3
Comfortable working as part of a team and on own initiative
Experience of working and managing a 24*7 shift pattern
Experience of Service Delivery in a large multi-location operation
Member of a professional organisation, e.g. Service Desk Institute; IT Service Management Forum; IT Service Management Institute
Experience of integrated oil major businesses

Custodial Shift Lead Resume Examples & Samples

Effective English communication skills including written, verbal, and reading comprehension
Strong computer skills. Ability to function in a Microsoft Office environment including Word, Excel, Outlook. Experience with MS Project would be helpful
Minimum 1 year of cleanroom custodial experience
Ability to maintain professionalism during emergency or high stress situations
Proven ability to lead in a team environment
Strong time management skills, ability to maintain a sense of urgency and meet established goals & objectives
Ability to work/stand/walk throughout the assigned work shift
Ability to lift up to 50 lbs repeatedly during assigned shift
Ability & willingness to work extended hours or varying shifts to meet demands of the service
The Custodial Shift Leader is required to have and maintain a TS/SCI level security clearance
Experience operating standard custodial equipment (floor buffers, etc)

Lunchables Shift Lead-line Resume Examples & Samples

Ensure line staffing needs are met for your shift through creating/managing team Labor Schedules
Improve the capability of your team through coaching and training
Ensureall safety and quality procedures are followed
Ensure that the finished product is always produced at the correct quality in a sustainable manner
Drive Continuous Improvement of systems and results
Own the team shift plan and supports team members as needed
Organizes resources and manages flow to work throughout the shift as needed
Coaches each equipment owner on the execution of their DMSs and on maintenance of line standards
Providesinput to EO’s work plans as needed to ensure their shift develops and deliversas needed
Participatesin and ensure the team results and needs are captured in all DDS meetings
Participates in Line Team Weekly/Monthly reviews with leadership
Meets regularly with individual(s) being coached to share observations and toidentify help needed
Actively engage other coaches/leaders to identify and eliminate critical barriers to progress
Emphasizes implementation of root cause systemic counter measures to address losses
Recognizes and celebrates successes
Sets and maintains line standards
Requests resources for the team/ line as needed
Lead / Facilitate Level 1 DDS Meetings (team huddle meetings)
Attend Level 2 DDS Meetings for assigned Line
Proactively engaged with providing updates to previous and following shifts
Communicate all line personnel performance issues with Line Lead
Perform planned predictive, preventative, and breakdown maintenance on all equipment and machinery responsibility area, using knowledge of high-speed machinery,mechanisms, basic power transmission components, pneumatic devices, basic hydraulics, and electrical devices to observe and troubleshoot line or process. Write work orders when needed
Drive the improvement of line effectiveness and quality measures
Must be able to operate all packaging equipment and coach others on equipment operation
Must be able to perform all Quality checks and update tracking systems (i.e. ZARPAC, QualitySuites, PCR’s)
Coordinates product change overs according to production schedule
Analyzes down time and equipment failures. Plans, as well as documents line/process repairs. Prioritize needs with Maintenance Lead
Comply with safety policies and accident prevention and compliance programs
Assist with the following line tasks: Payroll compliance, Cycle Count, and LPR updates
Other duties asassigned

Food & Beverage Shift Lead-seasonal Resume Examples & Samples

Consistently follow and uphold the guidelines and steps of the services cycle as outlined in the brand standards
Ensure that direct reports adhere to uniform standards and are both professional and productive throughout their shift
Actively participate in training, observe company policies and procedures, and promote all company values

Lift Operations Shift Lead-seasonal Resume Examples & Samples

Assist the Lift Operations Manager in supervising up to 50 Lift Operators
Provide daily leadership, coaching and motivation for Lift Operators
Oversee breaks, lunch rotations and staffing levels as business volumes dictate
Provide a consistent, high quality guest experience as guest
Maintain professionalism when handling guest complaints
Effectively train all staff on Lift Operations while upholding the highest safety standards
Complete break and lunch of operators at assigned lifts
Coach employees on proper lift operation procedures including safety protocols, ramp maintenance, guest service, etc
Anticipate the needs of the guest, department, and equipment while reacting to those needs in the safest manner while maintaining the highest standard of guest service
Create maze and safe loading and unloading area by using the appropriate tools
Ensure that the hill is safely and properly marked and fenced by maintaining signage

Operations Shift Lead Resume Examples & Samples

Lead responsibilities for multiple warehouse processes
Contribute to best practices, build standard work, and drive accountability for standard work
Act as leadership role model at all times for associates and L3 Leads. Coach associates and peers comfortably when necessary
Coach behaviors to exceed process goals
Identify areas needing improvement, work with associates to drive idea collection, and implement solutions with Area Manager/Operations Manager guidance
Examine data to identify continuous improvement and learning needs and coordinate the resources to fill those needs
Ability to work successfully with all levels of Operations
Proactively identify personal development needs and strive to constantly learn and be curious
Keep abreast of current Fabric.com developments as it relates to the warehouse
Maintain a high level of accessibility as a general resource for department members
Maintain knowledge of Operations resources, such as wiki, FWMS, Sage, and FabricWorks
Maintain knowledge of team-specific operational procedures as needed
Facilitate communication between Warehouse Associates and the IT team via the ticketing process
Act as a full owner of Operations initiatives such as 5S, VoA, VoC, and gemba
Constantly motivate teams to exceed quality and productivity goals
Proactively aid teammates with problem solving quality, productivity, process, and labor issues
Drive team wide cooperation with Learning, HR, Customer Service and other Operations teams to ensure process changes are communicated cross-functionally and all documents are updated and associates are trained
Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, adherence to company policies and a commitment to excellent customer service
Successfully completes approved special projects as assigned
Seasoned blue badge lead (1+ years as AMZN Lead) in good standing or 3+ years direct team leadership as listed on resume
Experience communicating with and presenting information to internal customers and associates
Proven ability to analyze data using Excel
Proven experience using lean manufacturing techniques to implement process changes
Must be flexible in terms of work schedule; willing to work odd or long hours if necessary
Willing to change Operating Units
Demonstrates effective communication, composure, and professional attitude
Demonstrates mastery of FC Operations and tools including Windows 7, Microsoft
Outlook, Firefox, Internet Explorer, Amazon.com website, competitor websites, Internet search engines, FWMS, FabricWorks, OW, BI, Sage
Must be able to multi-task and maintain composure
Utilizes appropriate department resources

IT Manufacturing Shift Lead Resume Examples & Samples

Minimum of 5 years previous experience in an IT Technical Support environment
Ability to work collaboratively with cross functional teams ( management, and executives)
Master's degree in related field
5 years of IT technical support experience in manufacturing environment
5 years previous experience leading (managing) technical teams
Knowledge of Chrysler manufacturing systems

Production Shift Lead-calgaz Resume Examples & Samples

Responsibilities include supervision and leadership of production, material planning, and inventory operations in an ISO-9000 environment for Calgaz’s Weekend shift. Lead employees for repackaging and formulating of bulk chemicals into various containers. Weekend shift is comprised of Friday through Sunday, 12 hour shifts
Execution of slot planning within work centers to drive 98% predictability of execution while maximizing the labor/machine utilization
Business process analyst for reporting activity and identifying trends within data to contribute to constantly evolving processes
Collaborate on performance reviews, in work-hazard evaluations, provide feedback to employees often on recognition or desired improvements
Present monthly safety meetings as needed and promote a safe work environment
Demonstrated success in a short cycle time, multiple product line environment. Improve performance of the operation as measured by defined reporting indices
Continuous support for our customer service/sales team in meeting our external customers expectations of service, delivery, and quality
Ensure facility is properly maintained including housekeeping of the work area
Ensure that all standard operating procedures are accurately documented and followed
Ensure operation meets or exceeds all safety procedures and standards. Safety is a condition of continued employment for all Calgaz staff
Quality is integral and is enforced as a part of every job function. The established Quality System must be followed and any deficiency reported
Lead documentation and investigation of corrective/preventive actions for material/equipment failures
Efforts necessary for ISO-9002 maintenance
SPC program utilization and monitoring for scrap reduction
Communication with inter-departments, or outside customers when needed for support or problem resolution
Additional lead responsibilities as requested by management. Ability to adapt to changing leadership environment

Service Desk Shift Lead Resume Examples & Samples

Impeccable communication skills – written and verbal
Willingness to work flexible hours. The IT Business does not always offer standard 9AM-5PM hours – all candidates must be willing to perform our services during normal business hours or as required for project delivery. Our service desk is open 6AM to 6PM, so most of the time a standard work schedule may be expected; other hours are an exception
Work location is Huntsville, AL
Maintains work logs using the Remedy system to track resolution of user requests for services or incidents
Respond to user needs at desktops, conference rooms, and secured rooms for operations, maintenance, troubleshooting or repair
May be required to perform light lifting to move a workstation (PC), printer or fax machine
Resolves all tickets assigned and works them IAW the Agency's ticket handling process
ServiceNow experience required

Shift Lead Cook / Hours / Bwh Food Services Resume Examples & Samples

Plans and coordinates daily production and inspection of food for 1500 meals under the direction of the production manager. Cross utilizing personnel in work production centers, monitors cost and quality control by assuring personnel maintains productivity standards and follows departmental standardized recipes for room service style menu
Inventory recording and product requisitioning and ordering, as well as finished food products to meet the forecasting and demands of patients' room service assembly
Assists in training personnel in production techniques and procedures to utilize their skills, maintains specific departmental productivity standards and Joint Commission mandate for good nutritional practices
Supervises the adherence by the L2 food receiver to the Department of Agriculture, Pure Food and Drug guidelines and written departmental specifications for the acceptance or rejection of incoming raw meats, produce, canned and frozen goods, dairy products and supplies
Actively participates and contributes to new product development, recipe standardization, and test procedures for the operation of Room Service Kitchens
Charts and forecasts food requirements and maintain schedules for production and meet ordering deadlines
Opens the kitchen at 5.30 A.M. and follows opening policies and procedures, availability of food products
Closes the kitchen at 8:30-9:30 P.M. and follows closing procedures, inventories and sanitation
Assists with Computrition recipes and other Computrition procedures
Assist with scheduling and time keeping. including maintaining adequate staffing coverage particularly in the absence of the production manager
Minimum of 3-5 years cooking experience in a large hospital or related institution with 3 years of frozen manufacturing and/or cook-chill training
2-3 years of work experience, restaurant hot/cold cooking line required
Must have computer skills and basic mathematics knowledge
Must be capable and have communication skills to record raw and cooked inventories and translate results onto production sheets and work assignments
Evaluates the progress of the workflow and inspects the quality of food produced by the production work center for appearance, established portions, cooking techniques, product yield standards and quality assurance
Verifies records of the food produced by each work station to be utilized in forecasting further needs
Assists the production manager to monitor and developed to measure work station productively
Must have a thorough knowledge of operational regulations pertaining to safety and applied food service sanitation for a food service production operation as mandated by the Joint Commission, federal, state and city regulatory agencies
Must be able to assist the production manager in the development, testing and evaluation of new food products for patient food service
Evaluates an unforeseen mechanical or production crisis and take the necessary action to correct the problem without curtailing productivity
Must utilize a patient census recording record to forecast food production to set up a finished inventory production
Has the ability to communicate with the production manager, production/ line staff, assembly area supervisors, housekeeping, engineering, purchasing, outside contactors, in a clear and positive manner to maintain departmental objectives and standards

Service Desk Shift Lead Resume Examples & Samples

Ensure that the Project meets all the stipulated SLA’s and report deviations to the concerned
Monitoring incoming, outgoing and handled calls volumes with the help of call monitoring tool
Responsible for generating half hourly, end of Shift and daily reports
Check the Attendance in the beginning of every shift and report to Team leads any potential deviations in SLA’s due to Absenteeism. This will help TL’s to reassign staffing across queues or call in extra staff in order to meet the SLA
Watch out for outliers - analyst running on High AHT and alert the floor walkers to assist the analyst to wrap the call at the earliest
Keep a watch on Hold times, ACW, ASA and AUX usage on a regular basis and escalate/ notify outliers
Keep a watch on the call pattern and escalate if no calls are coming into the queue. To make test calls and identify the point of failure and to resume work at the earliest
Alternatively, Command Center/Shift lead should keep a watch on the call pattern and escalate if there are spikes in the calls coming into the queue to help move additional resources quickly
Analyze trends on staffing, Generation on reports, Send the Shift Handover document to shift lead of the next shift with details of all the updates and critical outages/ issues
Prepare the shift roster, Arrange transportation, Prepare and share daily Shift reports
2-3 years of experience in IT Service Desk operation in 24x7 operations (Candidates earlier worked in international contact/call centers in a voice support process is preferred/must)
Expert in handling the Exchange (Outlook)/Lotus Notes Environment
Exposure on ticketing Tools like Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point etc
Concepts and basic knowledge on Internet, MS Exchange
Password reset tools for Domain & other applications
Handling High Severity Cases Trouble shooting skills and experience in handling Exchange(Outlook)/Lotus Notes environment
Prior experience in leading an IT Help Desk project with the team size of 5 - 10 team members
Familiarity of ITIL and six sigma process

Help Desk Shift Lead Resume Examples & Samples

Supervise a team of 6-10 support professionals
Ensure 100% of Support Professionals meet and or exceed the customer experience and productivity standards
Provide regular feedback and coaching on Support Professionals performance
Ensures a positive work environment, continuous learning and a high quality employment experience for the team
Works with fellow team leads to facilitate smooth transitions and maintain operational standards
Monitor phone queues to ensure maximum coverage during shift
Schedule breaks as necessary
Monitor connectivity and prepares necessary reporting
Communicates overall and individual improvement opportunities to the management team
Responsible for finding coverage as a result of unplanned PTO
Assist employees in finding coverage for planned PTO
Manage escalations and required reporting for the shift
2+ years of business experience in call center or like environment
Preferred 1+ year demonstrated leadership experience. Must have experience managing a stressful and ever changing environment
Must possess demonstrated coaching/developmental skills
Bachelor’s Degree or equivalent work experience preferred
Must be willing and able to work a flexible schedule and sometimes extended schedule during crisis periods and remain on site until properly relieved

Production Shift Lead Resume Examples & Samples

Ensures proper procedures are in place and being followed for, production efficiency, quality of product, employee safety, state and federal guidelines
Coordinates production schedules and estimates worker hour requirements for completion of job assignments
Evaluates needs in production for daily assignment of duties; establishes or adjusts work procedures to meet production schedules
Collaborates with other supervisors to coordinate activities of individual departments
Provide for the supervision of assigned employees in scheduling and daily activities, ensuring effective selection, retention, feedback, disciplinary action and performance management
Trains and instructs employees in regard to production and equipment standards and processes. Oversees instruction, implementation and enforcement of policies as they relate to employees
Leads by example with the Whitehall Specialties Code of Ethics. This includes following company policies, standards and specifications

Shipping / Receiving Shift Lead Resume Examples & Samples

May perform supervisory functions for manufacturing processes from receipt of unprocessed blood through shipment of finished goods
Actively participate in problem solving and on cross-functional teams
May be a project lead
Participate in training of staff
Perform supervisory review of manufacturing records
Assume operational supervisor responsibilities when designated by a supervisor
Associated degree or equivalent related experience required plus 2 years related experience (physically demanding position, highly regulated)
Track record of outstanding attendance required; valid driver license & good driving record may be required
Physical requirements include: standing, stretching, stooping and bending for extended time periods; lift, pull, push and move objects of up to 50 pounds; may work in walk-in refrigerator/freezers for periods of time; work under pressure and within time standards; required to wear protective clothing such as lab coats, gloves, face shields, etc. when there is exposure to blood and blood products and/or where work location requires; ability to use a wide variety of lab or medical equipment; ability to use a personal computer and applicable software for sustained periods of time

Managed Services Operations Shift Lead Resume Examples & Samples

Experience and knowledge of monitoring Exchange Server and related products
Experience with Enterprise Vault and MessageLabs
Experience with BlackBerry Enterprise Server (BES)
Experience with System Center Data Protection Manager (DPM)
Experience implementing best practices, change management and problem management
ServiceNow administration experience
Management experience in delivery center operations, particularly 365/24/7 business-to-business environment

Logistics Second Shift Lead Resume Examples & Samples

5 – 10 years logistics / warehouse or related experience preferred
Lean or Six Sigma training preferred
Experience driving forklift and reach trucks

Photolithography Operations Process Shift Lead Resume Examples & Samples

Experience working with equipment used to manufacture semiconductors (aligners, tracks, SEM, overlay)
Knowledge and experience with immersion lithography
Experience in qualifying new processes in photolithography
Detailed knowledge of SPC
Knowledge of Immersion Lithography and its application to the semiconductor industry
Knowledge of ArF Lithography Chemistries and the application to the semiconductor industry
Knowledge and experience in basic functions of a reticle and working with reticles
Familiarity with CD and Registration metrology tools

Incident Manager Shift Lead Resume Examples & Samples

Ensures the operation is in accordance with the established procedures and practices, that OLA’s are achieved and that the service is fully operational 24/7/365
Implements policy and process changes and ensures procedures are continuously improved
Ensures events and incidents are assessed correctly and that appropriate escalation take place
Monitors the performance of team personnel, reviewing response times, incident and event logs and trends in incidents reported
Recommends strategies and or enhancements to increase employee productivity
Initial Incident management responsibility until handover to local incident manager takes place
Effectively communicate incident status to business and Senior Stakeholders
Support global IT services in the delivery and configuration of monitoring standards
Ensure effective hand over takes place between shifts
Prioritizes and manages Service request backlog
Duties common to Team Leadership
Support compliance with corporate direction and team objectives
Ensure staffing levels and shift patterns are achieved to maintain effective service
Monitor team performance through objective assessment, performance feedback and coaching
Motivate employees to over-achieve and correct performance problems
Develop staff skills and abilities to meet business needs
Actively support company programs and ensure adherence to company rules and procedures
Very good communication skills / interaction skills with stakeholder community
4 to 6 years of IT Service Operations experience in a MNC Operations Support Center, with two or more years of team leader experience
Knowledge of IT Infrastructure and Application Performance monitoring tools
Minimum ITIL V3 Foundation certification
Experience working with ITSM tools, preferably ServiceNow
Bachelor’s degree in business or computer science
Must have an extensive experience in Gateway processing, Windows, Infrastructure, ITSM Tools, Configuration Management
Excellent interaction with stakeholders
Good and clear written English language and documentation skills
Knowledge of configuration management / controls / compliance
Flexible to work in shifts to cover 24/7/365 operations
Ability to work under high pressure and flexibility to meet business demands as they arise

Packing Department Shift Lead Resume Examples & Samples

Must have some knowledge of machine operations
Overtime is required if deemed necessary by management
Must be flexible and able to work any shift when required based on production needs
Must be able to operate mobile equipment
Meet minimum hiring requirements
Must be able to learn advanced computer skills

NOC Engineer / Shift Lead Resume Examples & Samples

Technical Associates Degree with 12 or more years’ related work experience, technical bachelor's degree with 8 or more years' related work experience or a Master's degree with 3 or more years. A technical degree is defined as any degree in a math, science or information technology field of study
Excellent communication skills, verbal and written, at both technical and senior/Executive management levels
Must have experience in metrics-based IT Operations and Maintenance (O&M) teams
Experience with Remedy and SNMP monitoring tools (e.g., HPOV)
DoD8570 certification at IAT Level II or higher (Security+, GSEC, SCNP, SSCP, CISSP, CISA, GSE, SCNA)
Previous Network Operations experience in a network operations center or other 24x7x365 IT Operations environment. Experience in management of service delivery staff, in a matrix-managed, geographically dispersed environment

Shift Lead Cook Resume Examples & Samples

Maintains a detailed record of the amount of food produced in each segment of a food product center to evaluate and check yield ratio of purchases
Assists in maintaining patient food free of physical and/or chemical, bacteria contamination in the production area by training and scheduling personnel in applied food service sanitation to maintain standards mandated by federal, state and city governing agencies for our food service production area
As dictated by staffing, requires the ability to man and maintain the guideline requirements of each of the production work stations
Upholds and enforces departmental policies and procedures pertaining to the personnel and other elements in the production area
Closes the kitchen at 12am and follows closing procedures, inventories and sanitation
Has the ability and knowledge to operate all kitchen equipment and the ability to train and supervise staff on all operations of equipment
Communicates to supervisors issues concerns from all three room service kitchens
Calls appropriate vendor / Engineering for broken equipment or repairs
Performs other duties as assigned by production manager
High school graduate with a good knowledge of basic math and who reads writes and speaks English
Certification preferred as a food service supervisor with proven knowledge in food receiving, sanitation, preparation, inventory control, staff training and two years of previous supervisory experience in a similar environment
Must adhere to the parameters necessitated by a frozen/cook-chill production system and train and supervise staff to follow established recipes and other guidelines to the letter
Should demonstrate leadership trends and work well directing, training and supervising personnel in performance of their duties
Maintains a sense of balance under the pressure of producing food to meet the tray assembly line deadlines for patient feeding
Must have knowledge of maintenance, operational procedures, sanitation for mechanical, electrical, steam equipment used to produce food and sanitize equipment in the production/cooking line area
Works with the production manager in making studies for methods and systems improvement to train and cross utilize staff in production work stations for cost containment through productivity improvement
Must have a thorough knowledge of federal government grades and quality classifications of meat, poultry, fresh and frozen fruits and vegetables, fish, shellfish, dairy products, and groceries to evaluate their acceptance or rejection utilizing the department's specifications
Consults with production manager on all operational problems affecting the food service operation requiring disciplinary action, or procedural changes
Consequence of errors ranges from no harm to serious harm such as incorrect trays to patients, injured employees and broken equipment
Work involves rotating shifts as early as 5:30 AM to as late as 9:30 PM, required to work weekends and holidays

Shipping & Receiving Shift Lead Resume Examples & Samples

Coordinate daily orders from Shipping/Receiving Supervisor for the shift
Communicate status of work requirements with other Shift Leads and Supervisor
Provide leadership for shift to help in performing their duties
Assume off-hours emergency response requirements for the shift
Oversee training of all employees under his/her supervision
Perform other Shipping & Receiving duties as assigned
Supervisory experience desired
Shipping and Receiving experience required
Bulk Material transfer experience required
Loading tankers and railcars experience required
Good knowledge of Shipping and Receiving activities including
Paperwork
Sampling
Basic knowledge of Word and Outlook Required

Valet Shift Lead Resume Examples & Samples

Handles all guest complaints efficiently and takes internal corrective action as necessary
Completes inspections of public and other Valet designated areas
Maintains positive interaction with Line-Level staff and assures that fairness is maintained and performance appraisals are completed on time
Motivates and maintains high employee morale by ongoing development of self managing teams
Ensures compliance with all safety standard codes
Adhere to regulatory, departmental and company policies, while being proactive with incidents and issues
Ensures all Valet functions/job duties are being run to the Harrah's Customer Service Standards
Ability to coordinate multiple tasks simultaneously
Ability to implement strategic visions and plans into day-to-dayoperations
Ability to work with a flexible schedule
Must perform duties with a sense of urgency
Excellent oral and written skills
Must present a professional, clean and "Crisp" appearance
Record of strong leadership effectiveness
Ability tolerate second hand smoke
1-2 years in a Supervisory role
Ability to work outside, exposed to both hot and cold climates
Must be able to operate Manual/Automatic automobiles

Rigline Shift Lead Technician Resume Examples & Samples

Active supervision of on-shift personnel of varying skillsets
Facilitate escalation and management of Major Events & critical issues
Participate in cross team group sessions to set SLA targets
Delegate tasks to appropriate technicians and skill sets
Document processes, definitions and support initiatives using Visio, Word, Excel and PowerPoint as applicable
Work in close cooperation with technical and functional team members
Create ticket for each email received to ensure tracking occurs
Actively manage email by delegating to available agents
Utilize Contact Center Express Supervisor to monitor phone Service Levels, respond appropriately
Facilitate phone agents end of shift hand off
Ensure team proactively responds to abandoned calls, as defined by SOPs
Monitor for dropped issues, or open issues not actively being worked
Experience managing small teams
Ability to create, document and rollout cross functional processes
Broad experience in IT support and Customer service
Proven interpersonal skills; ability to work productively and professionally with any level of business and technical resources
Team player who can work in a collaborative environment with excellent communication and time-management skills, while working on multiple tasks/assignments at the same time
General knowledge of Nabors products and services

Clinical Shift Lead Technologist Resume Examples & Samples

Serve as a resource for technical issues, compliances, irregularities, conflicts
Communicate any changes as well as new policies and procedures
Notify Department Supervisor of any issues and assist with action plans
Take sick calls from employees and make necessary staffing changes for coverage, and/or calling in someone to cover, and/or approving OT, with Supervisor being notified
Walk around all areas of the lab to ensure that
People are at their stations working
People are wearing their personal protective clothing/equipment, when necessary
Working environment is safe at all times
Lunch/Break times are not being abused
Company procedures are being followed
Problems are addressed
Monitor workload of functional areas, identifying peak and slack periods
Adhere to the laboratory's goal of zero pendings by 7:00 AM without compromising accuracy of results
Prepare and submit a daily 7:00 AM Pending Report for the above-mentioned tests
Monitor when samples are not being delivered constantly, and notify Specimen Delivery to push the work to come down to the lab
Provides technical oversight of area(s) of responsibility. Serves as a technical resource for problem solving and process improvement to ensure accurate test performance and meets all quality goals
Devotes time to evaluate workflow and specimen delivery to maintain adequate turnaround time
Troubleshoots and recommends process improvements, as needed
Supports, implements, and ensures compliance with all department and company policies and procedures
Performs other tasks as specified by the director/manager
Make sure that instruments are fully loaded with samples
Make sure that instrument issues have been attended to
Communicate staffing needs in all areas
Regular interaction with other department managers, and supervisors to keep abreast with what to expect during the shift, especially at night
Review department pendings
Work closely with IT to ensure systems are working properly or get assistance where necessary
Enforce company policies; breaks, dress code, parking, smoking, cell phones, code of conduct and harassment
Enforce laboratory and testing safety guidelines
Complete Validity investigation by providing outcome to CS Escalation, QS, CS Escalation, Tech Service Validity, Lab Directors, Clinical Shift Managers, and Department Supervisors
Fill out or complete revised reports and call client, if necessary
Be the contact person for questions or requests from Client Services or clients
Follow up with Blue Bag and Nursing Home pendings; verify that the results are out on time
Follow up with special account requests; e.g., Hackensack, and ensure satisfactory outcome
Review STAT turn-around-time
Follow up Mismatch specimens from Processing and complete documentation
Notify NH Phlebotomy for Nursing Homes tests not performed

Block Plant Shift Lead Resume Examples & Samples

Execute plant management team’s daily shift production plans
Assign plant block plant tenders to specific jobs tasks to ensure shift production plan and plant targets are achieved
Coordinate and adjust work methods to meet work schedules and production targets
Hold daily job and safety briefings for shift crew
Set up, operate, adjust and troubleshoot block plant and yard equipment, including: block plant casting, batching, cubing, transfer systems, forklift and wheel loader
Review work areas and check tools and equipment for defects and safety concerns
Work with customers, site staff and company employees
Various administrative duties include safety training, inspections, reports, etc
Demonstrate equipment and work methods for new employees
Order block plant supplies and equipment

Front End Shift Lead Resume Examples & Samples

Assist Store Manager and Assistant Manager with protecting company assets, and implementing and executing all company programs and expectations
Assisting in keeping the store flowing smoothly and efficiently in order to help increase sales and productivity
Assist with training of hourly associates, primarily cashiers
Maintain customer service standards
Assist Store Manager with cashier schedules
Manage cashier performance
Following all company policies and procedures
Diplomatically handling employee and customer concerns when in charge of the store
Encouraging a great team environment
Covering additional duties as assigned
1 year of experience in a leader role
Proven ability to multi-task including adjusting and managing multiple priorities
Bilingual in English and Spanish a plus
Ability to work a flexible work schedule
Self-motivated and ability to work in a team environment
Availability to work all shifts - occasionally overnight
99 Cents Only Stores, LLC operates nearly 400 stores in California, Texas, Arizona, and Nevada, and employs over 16,000 individuals proudly serving their communities! 99 Cents Only Stores, LLC is an Equal Opportunity Employer

Shift Lead Care Manager Resume Examples & Samples

Engages residents in life skills & other life enrichment activities throughout the day in reminiscence
Maintains common areas clean and tidy at all times
Reports all unsafe and hazardous conditions/equipment immediately
Observes, notes documents in Daily Log any residents changes in eating habits
Partners with community team to ensure community is in compliance with OSHA requirements and promotion of Risk Management programs and policies; adherence to safety rules and regulations
Promotes and ensures a pleasant dining experience during all meals
Must be Certified Nursing Assistant certified and Medication Technician certified
Supervisory experience required
Must be at least 18 years of age - Medication Management Certified preferred and as required per specific state requirements
Competent in computer skills, Microsoft Office and Sunrise applications with the ability to learn new applications - Ability to make choices, decisions and act in the residents’ best interest - The ability to handle multiple priorities, demonstrate good judgment and decision making skills is essential
Ability to react and remain calm in difficult situations

Test Lab nd Shift Lead Resume Examples & Samples

Lead 2nd shift test operations
Review tasks and assign manpower as needed to provide continuity to meet test schedule demands
Ensure compliance to safety requirements for self and 2nd shift operators
Five years experience in a manufacturing environment
Ability to work in a fast paced environment, handling multiple assignments concurrently
Ten years experience in a manufacturing environment
Familiarity with machine controls, data acquisition and test systems
Experience with wheel and brake build techniques and testing

Service Desk Shift Lead TS / SCI w / Poly Resume Examples & Samples

Supervises assigned staff, which may include subordinate supervisors, in support of networked and stand-alone computer users and systems
Directs staff in recognizing, identifying, isolating, and resolving problems with information systems products and services
Establishes and implements policies and procedures and ensures their conformance with information systems goals and company/customer objectives
Studies and projects support resource requirements, including personnel, software, equipment, and facilities and makes recommendations to management
Recommends new hardware and software as needed
8-10 years of directly related experience supporting help desk operations, including supervisory experience
Support the various work shift schedules in a 24x7 mission centric Operations Center
Effective supervisory skills
Prior work on large, geographically disperse networks
Advanced knowledge of desktop operating systems and applications
Professional certification in one or more specific technologies isrequired, ITIL Foundations, etc

Enterprise Operations Shift Lead / Manager Resume Examples & Samples

Provides technical, administrative, and operational management of assigned project or tasks, including contract and subcontractor management
Participates in the development of technical project plans, proposals, reports, and task order and administrative reporting
Conducts planning and provides recommendations to client on task workload
Interacts with vendors, other agencies, and other client staff on behalf of the client
Ensures quality assurance of project deliverables
Maintains current knowledge of relevant technology as assigned
Professional certification (PMP) preferred
Support the 1st or 2nd shift work schedule in a 24x7 mission Operations Center
Knowledge of ITIL service management processes
Ability to manage multiple tasks simultaneously
Experience with ServiceNow or other service desk ticketing tool
Professional certification in one or more specific technologies is required, depending on job assignment such as firewalls, ITIL Foundations, PMP, etc

Enterprise Operations Shift Lead Resume Examples & Samples

Supervises assigned staff, including subordinate supervisors
May also perform high level technical services on assigned tasks
Attends customer meetings and may serve as primary client liaison
Coordinates development of deliverables and products
8-10 years of related experience, including supervisory experience
Must possess a TS/SCI polygraph clearance
Support the 1st shift work schedule in a 24x7 mission Operations Center
Prior work experience on a large, geographically disperse networks
Effective management skills
Effective administrative and organizational skills
Knowledge of desktop operating systems and applications
Experience with service desk ticketing tool

Machinist Shift Lead Resume Examples & Samples

Assign, coordinate, and manage shift personnel
Set up various CNC Horizontal Milling machines
Maintain and aid in the operation of machining centers
Mentor and train, as directed, shift personnel
Maintain and enforce company policies and procedures on the shift
Communicate with manager and other shift leads
Meet production and quality targets established by the manager
Monitor the quality of parts manufactured on the shift
Minimum of 2 years experience setting up CNC Horizontal Milling machines
Minimum 5 years experience as a machinist in a manufacturing environment
Ability to communicate effectively, both written and verbally in English
Read and understand prints, drawings, and sketches
Comfortable with being held accountable for direct reports activities
Able to use CMM as instructed and interpret outputs
Good attendance and punctuality history
Ability to read and understand G code
Comfort following and giving direction

Restaurant Shift Lead Resume Examples & Samples

Provides prompt, courteous customer service by greeting and assisting customers, ensuring that every experience will be fast, friendly, and delicious
Assists in preparing work schedules to optimize best possible level of customer service, and floor coverage
Prepared and cooks food items per required menu, and recipe for affiliated store on a timely manner
Experience should include servicing customer requests, and handling customer effectively
Maintain Current Food Handler and Food Safety Certification as required by County
Ability to bend at the waist with some twisting up to one hour of the workday
Treat every employee and customer with respect

Senior Shift Lead / Retail Resume Examples & Samples

Maintaining a neat personal appearance in accordance with Company Uniform and Personal Appearance Policy (See Policy HR401)
Completing DSR and shift analysis reports
Conducting competitor surveys at the direction of management using personal vehicle*
Ensure that bank deposits are made daily
Using suggestive selling techniques
Ability to delegate duties at the direction of management personnel
Assist in the training/development of new hires; act as employee mentor
Ability to assume general control of shift at the delegation of management
Assist with ordering, checking vendors
Reacting to and reporting customer complaints tactfully and promptly
Following Company policy and procedure and all laws governing beverage and tobacco sales
Performing service transactions in accordance with Company policy such as alcoholic beverage and tobacco sales; lottery sales and redemptions; vendor coupon redemptions; Company approved credit card charges, etc
Following all credit card, money order and check cashing policies
Following all Company policies related to safety & security and EEO
Looking for and eliminating safety hazards; reporting unsafe acts or conditions to management
Preparing required accident/incident reports; immediately reporting such activity to management
Operating cash register and all point-of-sale equipment efficiently
Reporting to work on time and when needed; adjusting work schedule as requested by management
Working flexible hours and performing as a team member
Following policies and procedures established to prevent loss of cash and merchandise due to actions by employees, vendors and customers
Safeguarding cash and merchandise; follow Company robbery prevention and reaction procedures as provided in the Emergency Response and Reporting Procedures and Policy Manual
Following proper cash handling procedures in accordance with Company policy
Cleaning shelves, drives, dispensers, rest rooms, store interior and other designated areas
Building and taking down displays
Pricing, stocking and , rotating and counting merchandise
Complete required cycle
Working under the direction of the Item Level Inventory Specialist assist with inventory audits
Assisting management in maintaining building, equipment and grounds
A valid drivers license is required to perform banking responsibilities and to conduct competitor surveys. Employees are subject to motor vehicle checks in accordance with Company policy if required to drive for the Company. Reliable transportation and automobile insurance is required

Restaurant Shift Lead Resume Examples & Samples

Maintaining a neat personal appearance in accordance with Company Uniform and Personal Appearance Policy (See Policy HR401-09)
Using suggestive selling techniques
Assist in the training/development of new hires; act as employee mentor
Ability to assume general control of shift at the delegation of management
Assisting with DSR by only preparing shift reports and other reports required by management
Assist with ordering, checking vendors
Reacting to and reporting customer complaints tactfully and promptly
Following Company policy and procedure and all laws governing beverage and tobacco sales
Performing service transactions in accordance with Company policy such as alcoholic beverage and tobacco sales; lottery sales and redemptions; vendor coupon redemptions; Company approved credit card charges,
Following all Company policies related to safety & security and EEO
Looking for and eliminating safety hazards; reporting unsafe acts or conditions to management
Operating cash register and all point-of-sale equipment efficiently
Reporting to work on time and when needed; adjusting work schedule as requested by management
Building and taking down displays
Working under the direction of the Item Level Inventory Specialist assist with inventory audits

Shift Lead, Amazon Logistics Resume Examples & Samples

Demonstrated communication skills (written and verbal)
Ability to work flexible schedules/shifts/areas
Lift and move totes up to 49 pounds each
An awareness and willingness to use OE tools and techniques

Technical Operations Shift Lead Resume Examples & Samples

Perform real-time monitoring of batch processes, end of day jobs, automated system startup & shutdown of systems
Detect, solve and escalate Incidents to appropriate support teams around the globe
Assure proactive alerting of monitored systems and maintain appropriate volume of alarms
Act as a point of contact for the team managing complex technical incidents
Assure appropriate team competence level and continual education
Basic Linux/UNIX skills

Simulator Maintenance Tech Shift Lead Resume Examples & Samples

Applies advanced knowledge and experience to solve unusually complex or system problems; those that typically are not able to be solved solely by reference to maintenance manuals or similar documents
Receives limited technical guidance, as required, from supervisors and work is reviewed for specific compliance with accepted practices and work assignments
Provides technical guidance and mentoring to less proficient technicians including subcontractors
Provides supervision and instruction to technicians as appropriate
Interprets and works with computer systems utilizing various and multiple operating systems
Conduct quality control inspections and inspect maintenance work performed
Monitors and tracks the repair status of inoperative equipment and documents maintenance activities utilizing the logistics management data base system. Documenting maintenance activities includes but is not limited to: work order generation and updates, repair action documentation, issuing, returning, and adjusting inventory, insuring inventory records are up to date and accurate, and other material control duties as assigned
Diagnoses malfunctions of computers and associated equipment and performs operability/readiness tests and repair
Applies fundamental troubleshooting procedures in the maintenance of interfaces and peripheral equipment used with computers
Interprets mechanical, hydraulic, electrical and electronic schematics and drawings and makes simplified versions
Provides networking and information systems support on training devices and networks
Recommends changes based on knowledge and past experience
Uses knowledge of simulator and aircraft systems to interpret advanced technical data
Responsible for scheduling personnel, managing labor and material expenditures
Responsible for activities of direct reports including, but not limited to, attendance/time management, adherence to company policy and procedures, and development of technical and leadership skills
Attend meetings, manage delivery schedules and coordinate configuration management activities
Ensures a safe and secure work environment is established and maintained
Position requires a Technical College Degree or equivalent combination of education and experience
5 + years of related experience in the maintenance, troubleshooting, repair, and operation of full flight simulators or an equivalent combination of technical education related to electronics, electromechanical, computer, aviation or simulation technology and/or hands-on related work experience in the maintenance and operation of full flight simulators
Ability to operate effectively within a team environment
Must be able to work independently and direct subordinates
Must be willing to work any shift or day of the week as required
Ability to read, analyze, and interpret the most complex word and technical documents/diagrams
Math skills necessary to complete the required tasks
Highly motivated and self-directed
Excellent written and verbal communication skills including technical writing and presentation skills
Shop floor environment
Will be working in areas with risk of electrical shock from moving mechanical parts driven by hydraulics under high pressure
Will at times be exposed to the following conditions: extreme heat, airborne particles, loud noises

Tech Ops Shift Lead Resume Examples & Samples

Drive quick response and resolution of major incidents to the quickest possible service restoration. This includes, but is not limited to
Technical resource and vendor engagement and escalation
Incident communication and coordination with technical and customer service resources
Problem management (ticket creation and escalation)
Post-incident procedures, including updating ServiceNow with proper documentation, creating executive summaries, and coordinating resources to perform root cause analysis
Provide leadership and make decisions in an effort to drive the team towards achieving quick resolution
Oversee resources during shift to ensure adequate coverage and the completion of routine procedures (e.g., batch processing)
Have knowledge of and identify potential conflicts of events occurring during shift (e.g., changes, upgrades, etc)
Making recommendations and implementing improvements to existing processes
Contributing to run books as needed
Participates in departmental initiatives as needed
Provide input and maintain shift schedules for resources
Responsible for resource work assignments during shift

Front End Shift Lead Resume Examples & Samples

1 year of retail and/or customer service experience, preferably in a position requiring leadership abilities Quick question for you
Proven reliability including promptness and very few absences, and a strong sense of responsibility
Natural leadership ability including the ability to delegate responsibility and lead the team as needed
The ability to assist the Store Manager and Assistant Store Manager, as requested, with store operations or special projects
A strong work presence on the floor, modeling a positive work attitude and habits, and helping other team members succeed
A detail-oriented mindset and the ability to multi-task
Self-motivation and the disposition to thrive in a fast-paced, team-oriented environment
An ability to take full ownership of your responsibilities, and the self-motivation to jump in and provide outstanding service to our customers
The skill to promote a strong team environment
Grocery experience would be a plus
Bilingual English / Spanish abilities will be an asset Quick question for you

Clinical Manager / RN Shift Lead-telemetry Resume Examples & Samples

Ensures regulatory compliance. Assist with the identification, determination and need for systems, equipment and supplies. Monitors usage, and oversees proper working order of equipment and ensures adequate supplies
Assesses the quality of patient care delivered. Evaluates needs of patients and families and provides patient and family centered care. Manages complaints and conflicts through to resolution
Plans, implements, and evaluates patient care based on patient assessment to optimize outcomes and maximize available resources. Monitors, documents and communicates patient condition as appropriate

IOC Shift Intelligence Operations & Requirement Shift Lead-mid-level Resume Examples & Samples

Demonstrated experience as a staff member at Brigade or higher level, with experience as a primary staff officer, primary staff directorate NCOIC or primary staff directorate warrant officer preferred
Expert knowledge and experience with intelligence automated systems, especially imagery analysis, signals intelligence and exploitation tools and libraries
MICCC/ILE, WOAC/WOILE or ALC/SLC

Shift Lead, Logistics Resume Examples & Samples

Ability to lead provide direction utilizing independent judgment
Able to work in various temperature conditions
Push and pull wheeled dollies loaded with products up to 100 pounds during shifts
Education beyond High School
Prior experience managing/supervising employees
Experience with an FC kaizen or Shingi event

Night Shift Lead-building B-th Shift Resume Examples & Samples

Supervise Manufacturing Employees to ensure a smooth running shift while working alongside / with Employees
Provide Technical Support to manufacturing cells
Troubleshoot / monitor manufacturing bottlenecks
Troubleshoot molding problems and Assembly problems
Make machine adjustments, including heat, injection pressure, cycle times for wide range of plastic engineering materials, to ensure proper quality and function of parts
Ability to Set up and adjust assembly equipment, auxiliary equipment and robots to achieve proper assembly, product containment and product packaging
Work from prints, specifications and shop orders
Ensure part / material containment measures are implemented
Conduct Root Cause Analysis of factors affecting overall product quality
Identify Continuous Improvement ideas associated within daily duties
Use personal computer, dial / digital calipers, gauges, hand tools, hand / power lift trucks and overhead cranes
Insure safe working conditions, rules and practices are followed and work with Cell personnel to ensure 5S activities are implemented and are being completed
Ongoing communication with General Techs
Review of the previous shift events with the appropriate Manufacturing Manager each morning

Production Shift Lead-rd Shift Resume Examples & Samples

Foster a successful, accountable Kerry oriented work environment
Responsible for following all applicable quality and food safety procedures and policies
Ensure fellow employees, contractors and visitors are following all applicable quality and food safety procedures and policies
Ensure adherence to proper personal safety regulations, policies and procedures
Responsible for all required job related documentation
Must have knowledge of all positions in order to relieve co-workers for breaks
Will have a firm understanding of Process Improvements and running cost effectively
Utilize continuous improvement tools to communicate to team and escalate when appropriate
Understand and update SIC boards
Will lead pre-shift meetings in supervisors absence
Communicate effectively with other internal departments - QA, Maintenance, Sanitation
Regularly handling objects weighing up to 50+ lbs in a frequent basis
Able to work on third shift from 10pm to 6:20am
High School graduate or GED required: must be able to communicate in English at a level to facilitate the understanding and terminology of the job
Previous machine operating experience in food or manufacturing industry required
Carry out instructions furnished in written, oral, or diagram form.Write routine reports and correspondence
Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals (manually or with a calculator)
Possess basic computer knowledge and be able to learn and operate machinery by a computerized control panel
Organize and plan ahead to maximize job efficiency
Problem solve outside of standardized situations

Sales Associate / Shift Lead Resume Examples & Samples

Maintaining a neat personal appearance in accordance with Company Uniform and Personal Appearance Policy (See Policy HR401-09)
Using suggestive selling techniques
Ability to delegate duties at the direction of management personnel
Assist in the training/development of new hires; act as employee mentor
Ability to assume general control of shift at the delegation of management
Assisting with DSR by only preparing shift reports and other reports required by management
Assist with ordering, checking vendors
Reacting to and reporting customer complaints tactfully and promptly
Following Company policy and procedure and all laws governing beverage and tobacco sales
Performing service transactions in accordance with Company policy such as alcoholic beverage and tobacco sales; lottery sales and redemptions; vendor coupon redemptions; Company approved credit card charges,
Following all credit card, money order and check cashing policies
Following all Company policies related to safety & security and EEO
Looking for and eliminating safety hazards; reporting unsafe acts or conditions to management
Preparing required accident/incident reports; immediately reporting such activity to management
Operating cash register and all point-of-sale equipment efficiently
Reporting to work on time and when needed; adjusting work schedule as requested by management
Working flexible hours and performing as a team member
Following policies and procedures established to prevent loss of cash and merchandise due to actions by employees, vendors and customers
Safeguarding cash and merchandise; follow Company robbery prevention and reaction procedures as provided in the Emergency Response and Reporting Procedures and Policy Manual
Following proper cash handling procedures in accordance with Company policy
Cleaning shelves, drives, dispensers, rest rooms, store interior and other designated areas
Building and taking down displays
Pricing, stocking and , rotating and counting merchandise
Complete required cycle
Working under the direction of the Item Level Inventory Specialist assist with inventory audits
Assisting management in maintaining building, equipment and grounds

Maintenance Technician Shift Lead Resume Examples & Samples

Associates Degree in Robotics or Mechanical Technician
Minimum four (4) years of maintenance technician experience
Experience with web processes, die cutting and adhesive applications
Multi Access servo programming

Restaurant Senior Shift Lead Resume Examples & Samples

Providing excellent customer service
Maintaining a neat personal appearance in accordance with Company Uniform and Personal Appearance Policy (See Policy HR401)
Completing DSR and shift analysis reports
Conducting competitor surveys at the direction of management using personal vehicle*
Ensure that bank deposits are made daily
Ability to delegate duties at the direction of management personnel
Performing service transactions in accordance with Company policy such as alcoholic beverage and tobacco sales; lottery sales and redemptions; vendor coupon redemptions; Company approved credit card charges, etc
Following all credit card, money order and check cashing policies
Preparing required accident/incident reports; immediately reporting such activity to management
Working flexible hours and performing as a team member
Following policies and procedures established to prevent loss of cash and merchandise due to actions by employees, vendors and customers
Safeguarding cash and merchandise; follow Company robbery prevention and reaction procedures as provided in the Emergency Response and Reporting Procedures and Policy Manual
Following proper cash handling procedures in accordance with Company policy
Cleaning shelves, drives, dispensers, rest rooms, store interior and other designated areas
Pricing, stocking and , rotating and counting merchandise
Complete required cycle
Assisting management in maintaining building, equipment and grounds
A valid drivers license is required to perform banking responsibilities and to conduct competitor surveys. Employees are subject to motor vehicle checks in accordance with Company policy if required to drive for the Company. Reliable transportation and automobile insurance is required

Shift Lead-la Jolla Village Resume Examples & Samples

Minimum one year of retail supervisory experience and/or related experience and training
Cash handling experience and attention to detail
Dedicated to exceeding the expectations of customers
Excellent attendance and reliability
Excellent communication and interpersonal skills
Effective time management and delegation skills
Ability to effectively problem solve, using sound judgment
Demonstrated passion for quality
Ability to readily adapt to change
Open to feedback and committed to continuous improvement
Ability to embrace new information and learn quickly
This job description captures the position’s essential responsibilities. It is not intended to record all duties and expectations of the position as may be communicated and assigned by the Store Manager and/or Assistant Store Manager, as necessary

Shift Lead-sf Financial District Resume Examples & Samples

Minimum one year of retail supervisory experience and/or related experience and training
Cash handling experience and attention to detail
Dedicated to exceeding the expectations of customers
Excellent attendance and reliability
Effective time management and delegation skills
Ability to effectively problem solve, using sound judgment
Demonstrated passion for quality
Ability to readily adapt to change
Open to feedback and committed to continuous improvement
Ability to embrace new information and learn quickly
This job description captures the position’s essential responsibilities. It is not intended to record all duties and expectations of the position as may be communicated and assigned by the Store Manager and/or Assistant Store Manager, as necessary

Shift Lead-new Store Opening Roseville Resume Examples & Samples

Minimum one year of retail supervisory experience and/or related experience and training
Cash handling experience and attention to detail
Dedicated to exceeding the expectations of customers
Excellent attendance and reliability
Effective time management and delegation skills
Ability to effectively problem solve, using sound judgment
Demonstrated passion for quality
Ability to readily adapt to change
Open to feedback and committed to continuous improvement
Ability to embrace new information and learn quickly
This job description captures the position’s essential responsibilities. It is not intended to record all duties and expectations of the position as may be communicated and assigned by the Store Manager and/or Assistant Store Manager, as necessary

Cafe Shift Lead-capone Resume Examples & Samples

Minimum one year of retail supervisory experience and/or related experience and training
Effective time management and delegation skills
Ability to effectively problem solve, using sound judgment

Shift Lead-ferry Building Resume Examples & Samples

Cash handling experience and attention to detail
Dedicated to exceeding the expectations of customers
Effective time management and delegation skills
Ability to effectively problem solve, using sound judgment
This job description captures the position’s essential responsibilities. It is not intended to record all duties and expectations of the position as may be communicated and assigned by the Store Manager and/or Assistant Store Manager, as necessary

Shift Lead-mill Valley Resume Examples & Samples

Minimum one year of retail supervisory experience and/or related experience and training
Excellent attendance and reliability
Demonstrated passion for quality
Ability to readily adapt to change
Open to feedback and committed to continuous improvement
Ability to embrace new information and learn quickly

Cafe Shift Lead-capone City Resume Examples & Samples

Cash handling experience and attention to detail
Dedicated to exceeding the expectations of customers
Excellent attendance and reliability
Ability to interface with different levels of management in a shared retail space
Demonstrated ability to act in professional manner at all times
Demonstrated passion for quality
Ability to readily adapt to change
Open to feedback and committed to continuous improvement
Ability to lift up to 25lbs

SOC Shift Lead Resume Examples & Samples

Update and maintain the SOPs for Security Operations Center functions
Develop, maintain, and provide a daily morning brief and an end of day brief to provide current cyber security posture, issuance of directives, cyber events, and compliance status
Develop, maintain, and provide a weekly brief that captures all of the cyber events with metrics and trends
Document and track incidents on SharePoint in accordance with the reporting procedure and archive historical CND data
Submit and track all trouble tickets submitted on behalf of CND internally and to external organizations and ensure that SLAs are being met
Obtain and maintain accounts from external DOD agencies on NIPRNET, SIPRNET, and JWICS to in order to receive reports from multiple sources to incorporate CND briefs and distribute to stakeholders
Maintain situational awareness on cyber incidents and activity with the appropriate DOD partners (i.e. CSSP, CYBERCOM, NSA, etc.) via various tools and reporting mechanisms (i.e. NTOC, CENTAUR, CMRS, JIMS, Acropolis) on NIPRNET, SIPRNET, and JWICS
Review and determine if external reports, orders, and directives are applicable to DSS enclaves and execute response actions as required
Track and coordinate all tasks, cyber events, external assessments, tickets, and all other applicable actions with the agency’s Cyber Security Service Provider
Research, identify, and verify new Advanced Persistent Threat Tactics, Technics, and Procedures (TTP) from commercial and government sources and provide recommendations in order to strengthen the overall DSS cyber security posture
5 years’ of Cyber Security experience with a Bachelor’s degree in a technical specialty: cyber security, computer science, or similar field (3 years’ with a Master’s). May consider four (4) additional years of relevant experience in lieu of a degree
Experience with security tools like ArcSight, McAfee HBSS, Cisco or Juniper products
Experience with incident analysis and response
IAT-I or II IA Baseline Certification (SEC+ preferred)
CND Analyst IA Baseline Certification: (CEH, GCIA, GCIH)
Computing Environment or OS Certificate
Must possess active/current TS/SCI clearance
CCNA certification
ITIL v3 certification
Experience with NTOC, CENTAUR, CMRS, JIMS, and Acropolis reporting tools
Experience with TASKORD, FRAGO, and OPORD
Experience with Advanced Persistent Threat Tactics, Technics, and Procedures
Excellent verbal and written communications
Familiar with any of the following: Akamai, Splunk, Cisco, McAfee, SCAP, ACAST, F5

Operations Shift Lead Resume Examples & Samples

Ability to lead provide direction utilizing independent judgment
Demonstrated communication skills (written and verbal)
Able to work in various temperature conditions
Lift and move totes up to 49 pounds each
Lift, bend, reach above the head; kneel; crouch; and or stretch during shifts
Push and pull wheeled dollies loaded with products up to 100 pounds during shifts
Engage in full manual dexterity in both hands and wrists
Education beyond High School
Prior experience managing/supervising employees
Proficiency with the Microsoft Excel

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