Senior Manager, IT Resume Samples

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G Braun

Guy

Braun

243 Schaden Brook

Phoenix

+1 (555) 954 8854

243 Schaden Brook

Phoenix

Phone

p +1 (555) 954 8854

Experience Experience

Detroit, MI

Senior Manager IT

Detroit, MI

Hilll and Sons

Detroit, MI

Senior Manager IT

Manage and mentor a small team of business analysts in their daily work and professional development
Work with leaders of cross-functional teams sharing process improvements including engineering, system test, product management, operations, and quality
Establish good working relationships with peers in other divisions and explore joint system and process improvement opportunities
IManage Work
Transform the work structure for getting IT work completed, generating increased efficiency to lower the cost of IT projects
Provides general system users and management with system analysis and feedback
Review, identify and provide performance recommendations to delivery, capacity planning and systems administration teams

San Francisco, CA

Senior Manager, IT

San Francisco, CA

Lakin-Wolff

San Francisco, CA

Senior Manager, IT

Knowledge of outsourcing methodologies and operating models, and working with professional services firms
Provide ongoing coaching, guidance, feedback and mentoring support to the team
Proficient at planning and managing project budgets
Maintaining positive and professional relationships with all relevant service providers and vendors, ensuring agreed SLAs are met
Network technologies supported includes routing, switching, wireless, vendor VPN, and outsourcer connectivity
Helps minimize business value lost during project/program execution
Supports the reporting of project status to business stakeholders

present

Philadelphia, PA

Senior Manager IT, Performance

Philadelphia, PA

Kuhlman and Sons

present

Philadelphia, PA

Senior Manager IT, Performance

present

Defining performance tuning measures end-to-end, across all tiers of applications being performance tested
Strong technical aptitude in application development and data management is critical
End to end systems performance analysis and performance tuning, in one or more of the following technologies : J2EE (Tomcat), Oracle, SAP
Proactively track and reviews team processes and release metrics and provide recommendations on enhancements
End-to-end phases of performance testing, including
Demonstrated successful working relationships with IT and Business customers
Performance test execution

Education Education

Bachelor’s Degree in Computer Science

Harvard University

Bachelor’s Degree in Computer Science

Skills Skills

Strong technical knowledge of Windows client OS & Windows client infrastructure
Strong technical knowledge of end user productivity tools
Strong technical knowledge of MDM and virtualization technologies
Strong leadership skills and building working partnerships
Strong analytical and financial skills
Strong International and multi-cultural IT solution delivery experience
Experience in managing and recruiting staff
Strong experience leading End User Computing projects from Plan, Build through Transition to Support
Excellent written, analytical and oral communication skills
Strong capabilities of targeting communication to stakeholders of all levels

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15 Senior Manager, IT resume templates

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Senior Manager IT Innovation Resume Examples & Samples

Strategic analysis of Innovation set up
Manage 6 Innovation Managers across all global IT COE’s in terms of alignment, demand, prototyping and solution integration
Manage IT Innovation Team Resources (3)
Steer Innovative implementations in collaboration with all GIT COE management Teams
Develop a joint strategic Business and IT Innovation roadmap
Evaluate & decide jointly with business on innovative and emerging technologies, trends, and best practices
Partner of all business innovation managers from Innovation Senior Director up to SVP and their Teams
Partner with all IT functions within Global IT to define future processes based on business needs, eco-system trends and innovations
Application Owner for adidas-group innovation hub solution – 3000 users, accessible world-wide for all Brands and Business Units and IT. Includes budget and support
Work with Innovation Managers managing joint prototype and implementation paths
Provide guidance in systems architecture and product selections
Continuously strengthen expertise, while teaching and mentoring others to develop their technical expertise and process knowledge
Leadership attitude with proactive work style and results oriented
Ability to communicate, facilitate conflict resolution effectively on C-level
Strong collaboration & communication
Strong business acumen, retail industry experience a plus
Ability to develop & articulate technology roadmap and vision
Ability to structure and visualize sophisticated subjects for both IT and business stakeholders at any level
Familiar with the latest technologies, trends, standards, products, and applicability
Deep understanding of advanced technology architecture and emerging trends
Ability to translate business needs into solution requirements
Global mindset, as role requires to work in a global virtual team
Sense of humour, passion and out-of-the-box-thinking attitude
University Degree in Economics or Computer Science or comparable skills, MBA a plus
10+ years of IT experience in (leadership) roles spanning areas such as Business Intelligence, Strategy Consulting, Enterprise Performance Management, Enterprise Architecture Planning and Design

Senior Manager IT, Performance Resume Examples & Samples

At least 7 to 10 years experience in Performance Engineering of large transaction processing systems
Performance Modeling & Optimization of Solution Architectures
End to end systems performance analysis and performance tuning, in one or more of the following technologies : J2EE (Tomcat), Oracle, SAP
Code Optimization and Platform Tuning in any of the above technologies
Proficiency in Performance Testing, profiling and monitoring tools (Certification in one or more of the following toolsets is desirable)
HP LoadRunner
HP Performance Center
J meter
Performance Testing (load, stress, volume, availability, etc.), Regression, manual and automated testing of web based and client-server systems
End-to-end phases of performance testing, including
Performance Requirements Definition
Test Planning & Scheduling
Test Environment Planning
Defining performance metrics to be captured across system and application tiers, using profiling & monitoring tools
Building performance test scripts
Performance test execution
End to end bottleneck analysis
Defining performance tuning measures end-to-end, across all tiers of applications being performance tested
Analysis of test data to identify impact on release
Root cause analysis / diagnosis of performance issues that occur on production systems
Capacity Planning
Streamline communication; ensure common understanding of development plans
Help to proactively identify cross program application dependencies and potential downstream impact in order to improve release coordination
Ensure product backlog prioritization is accurate with product owners
Drive application release readiness and change management processes
Proactively track and reviews team processes and release metrics and provide recommendations on enhancements
Communicate release status, risks and impact to release schedule
Manage on-time project delivery and business expectations and ensure internal customer satisfaction
8+ years of IT industry work experience on eCommerce systems, solution design, and deployment using Hybris, Endeca, and other eCommerce applications
Solid background in web technologies that encompasses web content management systems, web analytics, and web commerce technologies
Bachelor’s degree in Computer Science or equivalent
Strong technical aptitude in application development and data management is critical
Demonstrated successful working relationships with IT and Business customers
Strong negotiation skills and excellent communication and presentation skills are required
Ability to facilitate and drive resolution of complex business and technical problems associated with software development project efforts
Ability to present ideas in business-friendly and user-friendly language to end users and senior management
Exceptional customer service orientation and collaboration skills
Extensive experience working in a team-oriented, collaborative environment

Senior Manager, IT Resume Examples & Samples

Network Administration – Manage DC-based internal network, support corporate network (Switch, Firewall).Troubleshoot VLAN’s, Avaya VOIP Phones. Administer FIC Polycom Video Conference systems
Server Administration – Maintain and administer 27 Broadcast Servers (Asset Management Systems, Transcoding Servers, QC servers, File Based Std, Signiant, Production Management FTP) and 8 corporate servers (File Print, Application). Manage 100+ TB of image/video storage
Account Administration – Active Directory management, File Share administration, user accounts, mailboxes, distribution lists and groups, Office 365, Lync, SharePoint, Polycom CMA, Hightail, Citrix, VPN,PM FTP site user accounts
Application Administration – Maintain and support FileMaker database, Peachtree, FTP, Aestiva Finance, SharePoint, Wasp Asset Database, asset management servers
Financial Management – Handle budget forecasting, technology research and recommendation, IT equipment procurement, hardware warranty. Work with vendors for quotes, invoices, purchase orders
Projects – Partner with other divisions on Global Polycom CMA, Service Now, SharePoint, Asset Management Database. Partner with department heads on IT projects, tools, solutions and related requirements
Project Management – Work with corporate IT on projects, such as VMWare File/Print Application Servers, NetApp Storage Appliance, Backup Solutions. Washington Disaster Recovery project, Office 365 SharePoint
Help Desk Management – Oversee IT Support Coordinators and delivery of hard/ software desktop support to 125+ users. Includes OS Imaging, desktop deployments, software and OS update rollouts, new software/application testing and deployments. Provides hands-on support to Tier III and complex issues
Bachelor's degree in computer science, information systems or related field. Master’s preferred. A combination of education and equivalent experience may be considered
5-7 years of relevant experience, including management of staff and budget forecasting
Innovative thinking self-starter with the ability to identify needs and find creative solutions
Excellent end-user communication and customer service skills
Relevant product or system certifications a plus
Must be flexible and available during off hours

Senior Manager, IT Service Management Resume Examples & Samples

Ownership and championing of Enterprise ITSM Process Management with a focus on applying these best practices to Sephora’s support/infrastructure environment
5+ years of experience in a technical/Process Management leadership role at a high-volume, retail e-commerce (or similar) company
Must be certified as a ServiceNow Administrator and have developed applications or worked with a partner to successfully implement applications
Must be ITIL 3.0 certified
Track record of successfully working with cross-functional teams – business users, project managers, architecture, QA, release, and engineering teams to build and enhance ITSM applications
Must be process oriented and can plan, design, implement process across cross functional teams
Must be able to resolve and apply resolutions to address complex business challenges utilizing people, process, and technology
Have the ability to quickly understand existing systems/technology and their dependencies with one another
Excellent communication and interpersonal skills including the ability to work effectively with technical and non-technical staff

Senior Manager IT ECS Resume Examples & Samples

Develops overall strategy and approach for establishing and maintaining an effective technology stack for our information security and customer support team. This person will also work closely with leadership on the implementation of strategies and help to determine project implementation options, taking into account flexibility and time-to-market criteria for each option
Write and deliver performance reviews for direct reports
Recommend hiring, firing and disciplinary/promotional actions of staff
Provides effective change leadership in driving continuous improvements and innovations to realize measurable productivity results from identified improvement initiatives
Oversees the effective management and planning for optimal execution and implementation of projects as appropriate
Leads, establishes and manages an effective and collaborative team that delivers a balanced approach between structure, discipline and flexibility in their interactions with IT partners and Business users based on technical expertise and customer service
Defines and monitors tracking of application support strategy and approach to ensure optimal uptime over application life-cycle
Collaborates with other IT departments to define holistic production readiness criteria and signs-off on readiness during application project development
Works with peers to
BA/BS degree in Computer Science, Engineering, or related field or 7+ years of relevant work experience desired
Solid understanding of and experience with Software Development Life Cycle
Practical technical and business domain experience relative to custom and/or vendor applications
5+ years of experience with current technology (i.e., .NET, Java, Web and Application Servers, Salesforce.com), development tools and systems design techniques along with a keen understanding of IT infrastructure and operational components
3+ years of experience managing teams
5+ years of experience with software engineering approach, methods and processes
Proven ability to design and refine team processes for optimum performance
10 years of progressive planning and management; resource and financial
5+ years of experience managing IT functions - software development, engineering, implementation and support/maintenance services
Previous experience in complex budget development and management
Previous experience managing large vendors in support of multi-million dollar contracts and licenses
Previous negotiation experience with vendors

Senior Manager IT Lean Practice Resume Examples & Samples

Design future state/optimized organization structures and processes and develop Tactical Implementation Plan to capture opportunities
Conduct training and workshops, provide management consultations to establish sound Lean management systems, including but not limited to team huddles, visual boards, problem solving, KPI and metrics, capacity management, coaching and feedback, as well as performance dialogue
Provide coaching and guidance to team members as assigned, as well as effectively manage team member performance
Develop and maintain strategic relationships with management within the IT&S organization as well as key stakeholders within the bank
Stay abreast of best practices and knowledge advancement on Lean/process improvement, develop strategic network in the financial industry, technology industry as well as the Lean/process improvement community
Develop creative ways to analyze difficult issues and conduct targeted and insightful diagnostics
Drive outcome with a bias for action, demonstrated through a track record of rapid impact delivery

Senior Manager, It-senior & ED Resume Examples & Samples

Interface with Chief Technology Officers (CTOs) and software developers at companies doing leading edge software development
Assist clients to identify and prepare development tasks / activities under the SR&ED Tax Credit program
Write reports to provide an overview of client software development projects
Interact with Great Toronto Area (GTA) and Southwest Ontario (SWO) peers, clients, Canada Revenue Agency (CRA) representatives and the funding and investment community as a professional in your field

Senior Manager IT Engagement & Change Management Resume Examples & Samples

Providing Change Management support to the Enterprise Analytics organization within Global IT
Leading Change Management team – Full Time Employees and/or contractors
Supporting critical Enterprise Analytics project initiatives with all facets of Engagement/Change Management, Training; including the Kellogg Organization Change approach and the communications
Collaborating with Enterprise Analytics, Global IT and business teams to create and implement training approach and materials
Partnering with Corporate Communications to develop project Communication Plans and Materials that support Analytics initiatives
Identifying and executing Engagement/Change Management and Training task necessary to ensure successful project completion
Gathering and prioritizing requirements from business to develop Change Management approach including funding and resourcing
Managing vendor relationships related to program change management
Staying in tune with changing Consumer Packaged Goods industry, Analytics and Change Management trends
Facilitating Training to implement process improvements and technology solutions that drive business results
Continuing to develop expertise in the Change Management techniques and frameworks
Developing working knowledge of the Analytic technology landscape
Experience effectively collaborating with people within a project team
Experience identifying and effectively resolving issues
Proven advanced experience communicating effectively to large groups and executive leadership both verbally and in written presentation format
Demonstrated experience translating complex and technical subject matter into business terms for individual end users
Experience understanding technical subject matter and potential business change impacts to end users that can occur upon implementation
Experience creating user engagement best practice incorporating technology solutions
Experience creating engagement/change management & training plans, and managing to those plans
Experience with impact and risk assessments
Training facilitation experience with audiences of diverse participants
Financial Acumen managing Change Management budgets
Experience in supervising contractors or employees and building relationships with people at a variety of levels
Background in communications writing, planning and design
Experience in Training Needs Assessment
Experience in Training Design & Development

Senior Manager, IT Resume Examples & Samples

Manage global cross-functional matrix staff
Collaborate with staff and cross-functional teams to achieve goals and objectives
Ability to mentor staff and assist with career development
Drive innovative strategy and global initiatives
Ability to view a holistic strategy for business solutions and technology integration
Ability to adhere to process and drive technology standards
Define, maintain and drive End User Computing & Virtual Workspace technology roadmaps
Compile and understand business requirements with the ability to translate to technical teams
Proficient at planning and managing project budgets
Drive process efficiencies
Ensure engineering is in compliance with IT Security policies, Celgene SOP’s, compliance guidance from FDA, SOX and other applicable regulatory authorities
Strong technical knowledge of Windows client OS & Windows client infrastructure
Strong technical knowledge of end user productivity tools
Strong technical knowledge of MDM and virtualization technologies
Strong leadership skills and building working partnerships
Strong International and multi-cultural IT solution delivery experience
Experience in managing and recruiting staff
Good understanding of Pharmaceutical regulatory requirements. Past experience in the pharma industry is a strong plus
Strong experience leading End User Computing projects from Plan, Build through Transition to Support
Excellent written, analytical and oral communication skills
Strong capabilities of targeting communication to stakeholders of all levels
Fluency in English is a must, other languages a plus
Ability to manage multiple projects simultaneously and communicate critical information to stakeholders
Excellent presentation, facilitation, negotiation, collaboration and communication ability
Excellent leadership, organizational skills and problem solving capabilities
Excellent strategic and innovative thinking
Ability to rapidly understand strategic objectives and create robust technical solutions
Capable of working and engaging all levels of hierarchy under pressure in a multi-cultural environment
Ability to work in a structured manner to ensure prioritization of activities and projects

Senior Manager IT Resume Examples & Samples

Directly manage a team of global Site Reliability Engineers
Interface with horizontal team with focus on building trust among dev/QA/Business teams and help uplift the “Certainty factor” in product delivery lifecycle
Oversee Architecture Assessments for performance, availability and scalability
Work with Business to manage demand on Reliability Engineering Activities as well as projects and set expectations
Lead priority incident troubleshooting activities from an L3 perspective
Directly influence CI/CD activities for improving efficiency around Software delivery
Establish strong technical criteria around release acceptance
Influence Development teams evolving platform to a highly available and operable system
Work with QE and performance teams on building a highly capable experimentation/buckets model
Lead the reduction of technical debt (simplify complexity, avoid duplications, increase maintainability, productivity improvements)
Establish Operational Level Agreements and SLAs
Ensure proactive monitoring and alerts (web, batch jobs)
Minimum of 10 years’ experience in large scale distributed systems engineering management/administration (Hardware configurations, OS, Platform, Network support and Data modeling)
Minimum of 10 years’ experience in Unix/Linux, open source methodologies, Networking, Python, object-oriented application development in a Java environment, eCommerce WEB technologies such as HTML5, Javascript, CSS, and AJAX
Experience directly managing a team of engineers
Excellent leadership and communications skills
Experience working in a matrix team consisting of associates, contractors, and vendors with various skills and disciplines
Self-starter with high energy to meet the needs of a demanding business and IT environment

Senior Manager, IT Resume Examples & Samples

Success in the development and the maintenance of budgets and budget projections
Several years of progressively responsible management and leadership experience
Effective project and staff management skills

Senior Manager IT Category Management IT Networks Resume Examples & Samples

Create relationships with IT leaders to support enterprise objectives, influence key stakeholders and jointly develop strategic sourcing strategies while collaborating on sourcing initiatives and projects
Collaborate with Business Unit and Operations leaders to fully understand key business drivers, spend drivers, and achieve required support levels
Lead creation of business value through the development of high quality and cost effective supply relationships, while pursuing and championing total cost of ownership (TCO) savings directly by savings captured through leveraging Bank-wide purchasing volume, strategic supplier relationships, demand management or indirect savings realized by driving innovation and or enhancing the overall effectiveness of the supply management process
Directly manage and implement best practices in sourcing initiatives related to IT Networks
Establish and develop on-going strategic relationships with key suppliers during major sourcing/project initiatives
Contribute to a disciplined effort to influence spend and drive cost savings across all business segments
Support consistent application of procurement processes across constituent groups
Establish individual and team goal with direct report (1)
Champion exemplary integrity and ethics in all instances
Demonstrated expertise leading Strategic Sourcing and/or strategic supplier relationships
Proven ability to develop and execute formal negotiations for Telecom agreements (Voice/Data/Wireless)
Ability to develop analyses and insights into supply market trends

Senior Manager IT Category Management Ito\bpo\ams Resume Examples & Samples

Directly manage and implement best practices in sourcing initiatives related to ITO/BPO/AMS (IT Outsourcing, Business Process Outsourcing, Application Management Services)
Execute category leadership within and across the Bank’s technology and business segments, and serve as a key contributor to a well-developed and evolving supplier management process
Develop and execute souring initiatives for multi-functional stakeholder teams, ensuring effective strategy development, market assessments, RFP processes, and supplier management while enabling collaboration and innovation between stakeholders and suppliers
Ability to bridge communications between Sourcing, IT, business and legal stakeholders/partners with a focus on developing an understanding of how to structure contracts to deliver against bank’s needs
Ability to comprehend complex technical and financial issues and use them to inform the creation of effective action plans and supplier strategies
Ability to provide both technical and managerial leadership to his/her organization
Experience in transition/transformation
Proven ability to develop and execute formal negotiations for IT Outsourcing, Business Process Outsourcing and Application Management Services
Knowledge and understanding of emerging technology trends for outsourced activities

Senior Manager IT Services Resume Examples & Samples

Maintaining very high customer satisfaction and a consistently great work experience for all Amazonians
Leading a global team of managers, technicians and engineers
Recognizing inefficiency and driving process improvement to enhance the productivity of all Amazonians
Leading projects in an operational environment
Working with engineering teams to plan for the support of new and services
Hiring, developing, and retaining great talent
Reducing errors through process improvement and root cause analysis
Responding to inquiries, escalations, and establishing partnerships with executive level leadership
1) Embrace and transmit the Amazon culture and leadership principles through out the organization
2) Gain a full understanding of the IT services that Corp Apps owns from the technical stack to the business context
3) Define the operational plan to achieve the vision
4) Build / upgrade the leadership team necessary to execute the plan
5) Build / upgrade the technical talent to achieve the plan
6) Build credibility with key customers and stake holders. You should build your reputation through big picture thinking balanced by delivering on your commitments
7) Flawless execution - Set and achieve service level agreements by leveraging efficient, scalable processes and metrics that measure the true impact on the customer
8) Recruit & retain world-class talent, with particular emphasis on architecture, and develop a talent acquisition plan that includes consideration of remote teams where the most efficient resources are available to provide 24/7 service
15years of experience leading IT support or operations teams
A solid understanding of networking and desktop technology and proven methods on providing innovative solutions to customers
Ability to effectively influence, negotiate, and communicate with internal and external business partners, contractors and vendors to get things done
15+ years of experience leading IT support or operations teams

Senior Manager, IT Resume Examples & Samples

Technical Solution Delivery: Accountable for overall technical solution delivery for assigned initiatives. Serves as the central point of contact within the organization for successful delivery of assigned overall technical solutions. Responsible for EIT cross functional coordination (Systems Analysis, Software Engineering, Performance Engineering, Product Verification, Service Delivery, Customer) to ensure overall delivery objectives are met. Serves as the primary point of contact for Business, Senior EIT Management, and EPMO to ensure successful overall EIT technical solution delivery
Solution Delivery Controls: Establishes and maintains effective overall controls for technical solution delivery initiatives. Works with business and EPMO to define overall solution scope. Works with EIT functional teams to estimate requested scope and identify team resource work capacity. Balances scope estimates and capacity to ensure overall technical solution delivery can be successfully accomplished. Works with business and EPMO areas to address any gaps in scope verses capacity. Works with all teams to identify and document technical delivery milestone dates. Reviews estimates and verifies cross-team consistency. Accurately documents and manages assumptions for technical solutions delivery. Concisely and clearly provides status updates on technical solution delivery initiatives. Ensures adherence to all technical solutions methodology processes and practices, including reviews, walkthroughs and sign-offs
Application of Technical Skills: Works on an as-needed basis as a hands-on technologist, applying technical skills in the development and delivery of technical solutions. Follows established technical solutions methodology processes and practices throughout the technical solutions delivery initiatives
Leadership: Provides overall cross-team leadership to drive technical solution delivery to a successful conclusion. Works proactively to identify and address issues. Works with EIT and BCBSA teams, to identify and implement solutions to issues. Maintains momentum of all teams to achieve overall technical solution delivery
10 years of solid understanding of SDLC and STLC
5 years of experience designing automation frameworks (HP UFT/QTP, Selenium)
5 years of solid understanding in Test Management (HP ALM and or Rational CLM)
Experience working with Rational Clear Quest for Defect Tracking
Excellent grasp in SQL queries for backend verification
Expertise in designing and developing Test plans, Test Cases, RTM and decision driven Test Metrics
Experience managing all aspects of SQA including establishing policies, standards, QA processes and implementing industry best practices
Hands-on lead and mentoring capabilities to guide QA team members
Thrive on solving complex technology problems with good analytical and troubleshooting skills
Experience testing Mainframe, Middleware, Linux/UNIX, Web Services & Web/Mobile applications
Able to interact with Business, Project Management, Development and other stakeholders to develop a strong understanding of the project and testing
Strong Project Management, execution and delivery management experience
Experience in managing test environments and maintaining test data
Bachelor’s Degree in Computer Science or Engineering
Experience working within the Health Insurance industry
CQAA and or CSTE certification
Hands on Development experience coding in Java, C/C++, VB, .NET

Senior Manager, IT Epmo Resume Examples & Samples

Experience leading projects and supervising contractors
Familiarity with Project Management and Agile tools
Ability to quickly learn and apply tools, such as SharePoint, Aha, Jira/Confluence and learn their capabilities and to use this information to create reporting and triggers
A minimum of six (6) years of managerial experience
Experience creating visuals, infographics and other content
Able to lead training; in person if need be
Experience with auditing projects a plus

Senior Manager, IT Service Management Resume Examples & Samples

Directs the activities, goals and objectives of the IT Service Desk, Operations and the NOC
Work to continually improve ITIL processes to simplify and improve customer service
Manage the execution of the ITIL processes to exceed established key performance metrics
Directs all project and development efforts related to the ServiceNow implementation including enhancements, upgrades, etc
Responsible for the daily performance and availability of the enterprise wide area (MPLS) network
Responsible for job schedule changes and the daily performance and monitoring of mainframe and distributed batch job scheduling
Lead the strategy and execution of the monitoring tools and technologies within IT
Responsible for compliance with internal IT controls and for SOX requirements for access control and change management
Management of key vendor relationships including the broadband network provider and the operations outsourced team to ensure support goals and objectives are being met
Manages people, processes, expense and project budgets, performance management, compliance activities, and associate development as required by the job
A member of the IT Leadership Team
Establishes and maintains positive attitude and develops an atmosphere that exhibits teamwork across the organization
Understands and demonstrates Essendant’s Core Values
Experience leading an IT Service organization with demonstrated results of service and process excellence
A customer first mindset with a passion for delivering superior customer experience
A strong understanding of and experience with the ITIL framework
Experience with IT service management software, ServiceNow preferred
Training and experience with process thinking such as Six Sigma or Lean methods
A track record of leading and developing talent
Experience with vendor management
Demonstrated management and leadership skills required
Advanced analytical and problem solving skills required
Strong oral & written communication skills
Bachelor’s degree in Computer Science, Telecommunications or related field, or demonstrated equivalent experience
Minimum of 10 years of experience in IT service management
Minimum of 2 years of experience of leading a team

Senior Manager, IT Resume Examples & Samples

Overall responsibility for Store Systems support – ensuring maximum possible performance and availability of all in-store and payment system technology
Maintaining processes and procedures to ensure a stable and predictable operating environment and effective problem-logging and identification as well as the timely escalation and resolution
Management of relationships with, and service levels received from, multiple third-party service providers to ensure overall team and business objectives are met
Maintaining positive and professional relationships with all relevant service providers and vendors, ensuring agreed SLAs are met
Responsibility for the delivery of all relevant software releases and hardware upgrades
Managing diverse teams, including external service providers, with differing responsibilities and skill sets, to deliver innovative and cost-effective technical and/or process solutions
Line management responsibility for the Store Systems team – including the recruitment, target- and objective-setting, resource scheduling, coaching and professional development of the team
Acting as the primary escalation point for Store Systems team issues
Taking primary responsibility on all business projects with Store Systems involvement delegating within the Store Systems team, and/or source required external resource, as appropriate to deliver to business expectations
If required, project manage system enhancements through effective planning and communication, and use of TWDC EMEA IT project methodology and standards
Responsible for ensuring that all required store systems and network connections are fully functional to enable new, refurbished or relocated stores to open on time and within budget
Overall responsibility for budgeting and cost management of all store systems support and maintenance spend. Pro-actively monitoring spend and service levels against expectations and seeking out opportunities to improve efficiencies and value for money
Performing regular reviews of any variable 3rd party costs with the relevant vendor to ensure that activity undertaken matches activity instructed, and that all costs are managed and maintained within agreed budgets
Experience in a senior IT role, including managing significant change, technology and organisational, within an IT function and the wider business
Proven line management experience within an IT function
Analytical experience in an application/business/technical background including business analysis and requirements definition
Experience of implementing and administering a project management and/or development and/or change control methodology
Experience of managing 3rd party service providers, including negotiating contracts, SLAs and SOWs
Evaluating business proposals for system changes and facilitating business case discussions
Experience of presenting change proposals, and proven ability to positively influence senior business executives
Relevant technical experience, specifically in retail technologies/EPOS systems is highly advantageous

Senior Manager IT Project Resume Examples & Samples

Manage Information Technology project timelines, budgets and interdependencies related to network planning, improvement initiatives, system development/launches, new product launches, operational systems improvements, and other projects as established by corporate operating plan
Ability to plan, execute and deliver high quality software or IT infrastructure projects that solve real business needs
Interfaces with internal business clients to understand business issues/needs and ensure that client expectations are in line with delivery plans
Run complex projects/programs from design and development to production ranging from $1M to $10M in size
Ability to coalesce a team around a common goal and vision, encouraging others to be their best
Lead cross functional project calls and planning sessions
Support other team members in projects as an experienced professional and offer advice on projects/solutions
Communicate across functional areas and update project statuses to keep project teams informed of progress and/or significant changes
Establish criteria and communication procedures within IT with stakeholder organizations to determine how projects should be timed, resourced, and prioritized
Demonstrate ability to successfully distill complex technical information into clear, concise yet comprehensive communication material
Facilitate discussion across project teams to resolve conflicts such as implementation timing or resource dedication
Uses knowledge of formal and informal policies and organizational interconnections to effectively navigate the social and political boundaries of the organization; delivers results and value in a way that is aligned with organizational ethical, social, and political expectations
Minimum 12+ years of project management experience, 7+ + with IT disciplines preferred
Minimum of 5+ years managing individual contributors preferred
Solid understanding of software/application development and testing or IT infrastructure experience required
Experience working in a team-oriented, global, collaborative environment
Demonstrate the ability to effectively manage technical team members in a matrix organization with a strong focus on career development
Outstanding analytical, problem solving, negotiation and organization skills
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
Demonstrate leadership, including the ability to influence all levels of management towards a common goal
Ability to create and manage project schedules of various levels of complexity
Must have worked on projects with budgets upward to $2M+
Experience interacting with outside business clients and managing expectations
Experience in measuring project progress and success factors with respect to cost, schedule and quality
Ability to facilitate meetings with strong presentation skills and ability to quickly discern differing points of view versus derailing points of view
Must be adept at financial management to administer budgets across multiple projects and ensure programs meet their requirements for return on investment
Bachelor’s degree or equivalent experience and training
Project Management Professional (PMP) certification or equivalent certifications required
Experience with Agile (Scrum) Development and PM methodologies
Excellent computer proficiency including MS Office – Word, Excel, Outlook, Sharepoint and Project
Some travel may be required – less than 15%

Senior Manager, IT Resume Examples & Samples

Partner with internal business clients to understand and assign IT Project and Program Management resources to meet their business objectives
Manage the workload of IT Project and Program Managers and to help remove obstacles to their success
Interview, select, and onboard employee and contract IT Project and Program Management resources
Provide ongoing coaching, guidance, feedback and mentoring support to the team
Coordinate and conduct post-implementation reviews
Monitor compliance with Project and Program Management policies and standards
Drive improvements to the PPM discipline within IT, agnostic of development methodologies in use (e.g. waterfall, Scrum, Kanban etc) while maintaining focus on the fundamentals espoused in the ten PMBOK knowledge areas
Experience leading others and providing constructive feedback
Ability to learn and support new systems and applications
Outstanding work ethic; displays a high sense of urgency to resolve issues quickly and efficiently
Proven knowledge of information technologies and methodologies related to assigned IT segment or area
Ability to exercise, on a regular basis, independent judgment and discretion in performance of job duties
Ability to recruit, motivate, develop, and direct people as they work, identifying the best people for the job
Minimum 10+ years’ experience in IT; 5+ in Project and Program Management
Must be focused, mature, flexible, tolerant of ambiguity, and an emotionally intelligent leader who collaborates exceptionally well in a fast-paced ever-changing environment
PMP, PgMP strongly preferred. Agile certifications and experience preferred

Senior Manager, IT Resume Examples & Samples

Works with internal and/or external stakeholders as a thought leader to align technology solutions with business strategies
Drives and define technology objectives and recommend industry-leading solutions to support business needs. Identifies technology solutions to support business growth and productivity
Analyze emerging technologies and work with business and IR Leadership to translate implications of the new trends into an effective technology vision and strategy
Establishes and maintains a strategic relationship with appropriate level key stakeholders
Leads stakeholder (internal and, when appropriate, external) business planning and strategy meetings
Participates in short- and long-term strategic planning sessions with [Business Domain] stakeholders to improve business processes
Leads prioritization of IT initiatives based on organization(s) needs/strategy, IT workload and budget
Accountable for the refinement of project requirements in order for them to be estimated
Accountable for IR Demand initiation and coordination
Ensures the business need is addressed by the technical solution from a conceptual standpoint
Promotes business knowledge of IT process, roles, and procedures to ensure the best possible outcome
Responsible for compliance with applicable Corporate, Divisional and IT Policies and procedures
Represents the DSS & CPPM business strategies and priorities to IR
Represents the IR vision to the DSS & CPPM business organizations
Helps minimize business value lost during project/program execution
Demonstrates an in-depth knowledge of the IR service catalog
Demonstrates and in-depth knowledge of the DSS & CPPM business functional areas to identify and communicate
Advises on options, risks, costs versus benefits, and impacts on end-user products and services, business processes and system priorities
Clearly and effectively communicates business value of technology programs to executive stakeholders
Ensures BTS solutions support the DSS & CPPM short-term and long-term business goals/strategy and align with our BTS strategy
Understands and anticipates direction of DSS & CPPM business areas and identifies opportunities and makes recommendations to support business’ future state evolution
Maintains awareness of changes to the site’s business strategy, goals and processes to ensure requirements appropriately reflect the need of the DSS & CPPM business areas
Clarifies business needs and technical options where insufficiently defined
Manages stakeholders’ perceptions with all AbbVie BTS services
Supports the reporting of project status to business stakeholders
Works with appropriate stakeholders to proactively identify and evaluate risks associated with business decisions
Promotes business knowledge of BTS process, roles, and procedures to ensure the best possible outcome
Ensures AbbVie BTS technology domains are aware of key business issues
Helps identifies and mitigate potential problems and conflicts with BTS delivery
Actively participates in internal process improvement efforts
Serves as a people leader to Analysts and Business System Consultants within BTS
Highly desirable: 10+ years of relevant experience in the clinical data management area within a life science organization
Bachelor degree in Information Technology, Computer Science, Statistics, Mathematics, or business-related degree where appropriate
Broad understanding of the clinical development business processes, especially related to clinical pharmacology and/or the data management/statistical functions and processes that support new drug development
Leadership of cross-functional teams; experience working within global environment in multiple time zones
Project financial planning and cost tracking experience
Experience with both Waterfall and Agile (SCRUM) methodologies
Working knowledge of project management methodologies, complex capacity plans, and procurement systems and best practices
Understanding of project management methodologies and tools
Knowledge of outsourcing methodologies and operating models, and working with professional services firms
Ability to communicate effectively with both technical and business unit teams
Strong organizational capabilities with ability to manage multiple priorities

Senior Manager, IT Lean Practice Resume Examples & Samples

Analyze and diagnose various business processes of the wave functional area, across demand, flow and capacity; utilizing various Lean principals and tools such as Waste analysis and Value Stream Mapping
Develop hypothesis, synthesize findings, quantify opportunities and communicate results
Support the functional area management to implement changes, provide effective consultation for them to forge consensus and clear obstacles
Identify efficiency and effective opportunities in IT&S beyond waves assigned, and drive ideas to implementation

Senior Manager, IT VMO Resume Examples & Samples

Proven track record of surpassing objectives and delivering exceptional results
Minimum of 15-20 years managing all aspects of IT related contracts
Understanding of technology concepts to effectively work with IT, finance, procurement and legal teams
Excellent presentation skills (creation and delivery) required
Ability to multi-task and context switch
Ability to handle extremely stressful work environments
Must demonstrate strong ethics, influence, negotiation skills, leadership, and the ability to effectively manage stress and engage in continuous learning
Must have a positive can-do attitude
Bachelor’s Degree desirable - MBA desirable

Senior Manager IT Resume Examples & Samples

Primary liaison between business and IT
Advisor to the business on IT and business-practice related matters
Manage and mentor a small team of business analysts in their daily work and professional development
Lead IT steering committee meetings with key business leadership to manage, prioritize and execute on an IT project portfolio
Analyze and document business requirements in cooperation with business leadership, process owners and key users
Analyze, model and document current-state and future-state business processes using process modeling tools and follow a consistent modeling methodology
Design and implement process improvements and system enhancements that conform to industry and application best-practices
Prepare IT investment proposals and demonstrate the value of IT investments in financial and strategic terms to business and IT leadership
Maximize the utilization of existing business applications and technologies to meet business requirements and to improve the leverage of IT assets
Act as project manager on IT intensive business improvement projects
Establish good working relationships with peers in other divisions and explore joint system and process improvement opportunities
Bachelor’s degree in computer science, business, operations management or engineering (equivalent work experience acceptable)
8+ years of progressive experience implementing and/or supporting business (ERP) systems in customer care, distribution or discrete manufacturing environments
4+ years of data warehouse and/or business intelligence reporting experience
4+ years of leadership experience managing professionals in a collaborative and facilitating fashion
Excellent knowledge of business processes and best practices in manufacturing and distribution operations
Ability to interact professionally with a diverse group including directors, managers, subject matter experts and end-users
Motivated to drive projects to successful completion, whether leading an initiative, supporting a team, or working independently
Focused on results by emphasizing delivery of measurable business benefits
Strong analytical skills, including excellent proficiency in discovering business needs and understanding complex process, systems or data issues
A results oriented individual who thrives working in a fast paced environment
Demonstrate a strong working knowledge of AS400
SAP ERP (ECC: MM/PP, SD, QM, VC, WM) and AS400 erps (i.e. PRMS, OMS, BOSS, etc.)
Business process modeling and analysis
Proven experience with enabling the gathering of data from multiple sources to support advanced analytics using data warehousing and applications to enable data driven decisions (ex. Cognos, Business Objects,
Experience with chemical manufacturing environments
Experience working for a global/International corporation
Data analysis using SQL Queries
Certifications: SAP, APICS, CBAP, PMP, ITIL, etc

Senior Manager IT HCM Resume Examples & Samples

Work with IT & HR leadership to define long term HCM strategy, roadmap and evaluating vendor products. Facilitate and collaborate with other functional leaders on the formation of PKI-wide system solutions that enable the use of HCM information in support of business needs.Lead the design of HCM project life cycle from initial goals to final implementation
Ensure alignment with global HR teams in requirements, design, build, deployment and support of a global HCM system implementation. Collaborate with various product owners from HR working with various Agile teams. Provide strategic leadership throughout HCM Project implementation
Provide oversight on all HCM interfaces and feeds to other internal and external systems
Leads and facilitates business and technical requirements gathering ensuring a healthy product backlog. Assists team with defining target solution design and architecture
Ensure the HCM team is following operationally sound practices regarding ongoing system management, including methodology for applying upgrades, tracking and management of open tickets, and other regular system maintenance activities
Partner with the leadership team to ensure successful adoption of the new HR system globally
Manage governance and delivery throughout the HR system transformation, with the focus on ease of use
Act as the subject matter expert on HCM projects and implementation for all company functions and locations
Collaborate with the HCM team and across functions to ensure HCM information is managed securely and in compliance with global data privacy requirements.Define, configure and optimize the delivery of HR analytics
Provide technology and functional expertise around HR system components and apply that knowledge to the Solution Architectures and technology roadmaps
Provide regular status updates on all HCM projects to senior leadership and manage business partner stakeholder expectations
Champion continuous improvement
Proactively foresee, plan and lead enhancements, implementations, operations & support. Build a knowledge base for the enterprise-wide HR data flow and processes around them
Manage and build in-house technical skills around various HCM tools and technologies
Define & implement measurable KPIs to gauge ROI and success of HCM initiatives
Build and manage the IT HR team, hiring the right talent with skills to achieve business objectives, setting clear goals and expectations, and providing ongoing coaching and development to expand skills and capabilities
Guide the team towards Agile business delivery built on sound core principles, adhering to industry best practices
Lead a high performing team with mix of internal and external resources
Required Experience - 5+ years’ experience managing HCM implementations on Workday/SuccessFactors. Completion of two or more full implementations with Workday/SuccessFactors HCM and certification in HCM
At least 5 years HCM leadership experience in a global organization
Outstanding communication skills, able to interact with all levels of the organization. Strong verbal and analytical skills with the ability to write at a publication quality level
Project Management experienced with Agile Methodology
Experienced with HR transformation projects

Senior Manager IT Resume Examples & Samples

Build/Maintain relationships with business clients, ensure business processes and requirements are identified and well understood, and participate on committees and forums that drive investment and technology strategy for the supported product portfolio
Partner with business clients to justify and prioritize small project investments and manage the delivery and execution of small projects while ensuring top quartile levels
Drive process improvement and lead adoption of standard Management Model processes and procedures, which deliver sustainable top quartile cost and performance levels
Manage the maintenance, support, and minor enhancement of applications and systems of a product portfolio that delivers world-class performance and service
Evaluate performance and provide coaching for IT personnel. Promote diversity and foster teamwork, collaboration, and a learning organization. Provide input on development and retention processes for IT employees
Manage a budget totaling over $3 million annually

Senior Manager, IT Systems Resume Examples & Samples

7+ years’ experience in Information technology roles 3+ years’ experience managing vendor partnerships
4+ years' experience in a supervisory capacity
10+ years’ experience in Information technology roles 3+ years’ experience managing vendor partnership
7+ years' experience in a supervisory capacity

Senior Manager, IT Resume Examples & Samples

Understands organization's vision, goals and strategies. Aligns department priorities appropriately, determines critical success factors, evaluates and pursues initiatives based on fit with strategies
Champion change and innovation. Stimulates creativity and innovation in others. Open to new ideas. Supports those who initiate change and take risks
Anticipates and recommends technical solutions to business problems. Accountable for effectiveness of systems solutions relative to business requirements
Negotiate, secures, oversee & ensure that resources are available to meet the daily operational demands of the area
Oversee and control department budgets, project capital/RCE expenditures & ROI: develop, monitor and meet expense and recovery plans; continually look for opportunities for cost reductions and cost avoidance
Prepare budgets for cost pools and manage to them
Responsible for all aspects of people leadership; setting expectations, coaching, counseling, developing, evaluating, feedback, hiring, discipline and separations. Determine necessary mix of skill set
Confronts and deals with employees issues in a constructive and timely manner
Establish and maintain high-quality relationships with all levels across the company and with external partners
Bachelor's Degree or equivalent experience, preferably in software engineering, business, information systems, or a discipline closely related to the client area served
10-13 years of overall experience including 1-2 years supervisory experience
Operates within well defined expectations
Make strategic decisions that impact department or division/site. May have final decision authority for project level budget and activities
Manages 1-2 leads which includes 5 - 10 employees/contractors, direct/indirect at varying levels of Application Technology individual contributors

Senior Manager, IT Service Management Resume Examples & Samples

40% - Manage all I.T. contracts, including but not limited to the I.T. outsource provider. Provide oversight of I.T. staff as well as Procurement, Finance and Legal matrixed representatives. Ensure all contractual commitments are met such as
Contract Deliverables
Service levels
Communication with Executive management
Financial review
Renewals
30% - Provide oversight and manage the IT asset management function, ensuring company assets are tracked, monitored and procured timely
10% - Build and sustain a strong supplier partnership with the I.T. outsource provider as well as other I.T. partners. Work closely with suppliers on the cost effectiveness of services
10% - Identifies, catalogues and directs the contract’s financial requirements and commitments
10% - Provides leadership for the monthly governance meetings reviewing invoicing and service levels
Master's Degree is desired
Operational execution excellence
Intellectual curiosity and the ability to question thought partners across functional areas
Nimble LEAN and ARBOS thinking to drive change that enables efficiencies and drives growth
Team and collaboration orientation
Performance driven
Learning orientation
Public speaking
Effective written/verbal communication skills

Senior Manager IT Organizational Transformation Resume Examples & Samples

Effectively translate business strategy into practical organizational change, communications, and training strategies
Effectively manage relationships within the matrixed organization
Resolve and coordinate complex issues associated with driving change within IT
Provide QA reviews of change, communications, and training for large-scale, transformational IT programs

Senior Manager, It-portfolio Lead Resume Examples & Samples

Actively participates with other Portfolio Leads and Enterprise Services to mature the PfL role to improve the planning and delivery capability of the Global IT organization, including providing input for enterprise process improvement initiatives, such as developing/refining key metrics, KPIs, portfolio scorecard, and corresponding action planning
Partners with the CIO and leads annual and ongoing IT budget planning and presentations, including business case review for completeness in order to drive the most effective prioritization discussions
Provides thought leadership and subject matter expertise in planning, prioritizing, forecasting, and budget management for the prescribed portfolio driving adoption to 18-month, 6-month and 90-day planning windows
Develops and manages a Workforce Plan for their aligned portfolio, ensuring PWA reflects new and existing workforce needs
Understands resource demand based on in-flight as well as planned work, for all types of IT work (projects, enhancements, services, and production support)
Partners with Domain Owners to proactively plan for resources to meet demand over a six-month horizon
Drives portfolio governance and tollgate process, to ensure programs/projects are appropriately resourced, planned, and executed/delivered
Balances CIO and business demands while driving consistent Global IT processes/outcomes and optimizing IT spend
Extensive knowledge and experience in financial forecasting and budget analysis
Extensive knowledge and experience in resource forecasting and capacity planning
Ability to communicate clearly and concisely to executive leadership and program/project managers
Must process an aptitude for translating complex, technical subjects into clear, business-oriented communications
Working knowledge of an enterprise PPM tool (e.g., MSPS, Clarity, HP PPM)
Proficient in Excel pivots and formulas
Ability to work across diverse organizations and build effective relationships/partnerships
Ability to deliver results via influencing IT leadership (CIO and Domain Owners) by articulating facts regarding planning and execution/delivery that result in improved outcomes
Desire and ability to mentor less experienced program/project managers to improve organizational performance
Experience leading IT programs/projects (initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet specific success criteria, including all aspects of financial and resource management)

Senior Manager IT Resume Examples & Samples

Analyze and develop java solutions based on customer requirements
Codes, tests, and debugs new software or makes enhancements to existing software
Develops technical documentation such as design documents
Work with developers and architects in developing middleware configurations based on requirements
Provides general system users and management with system analysis and feedback
Influences and sometimes leads system design
Identify and apply innovative technologies to update existing systems
Train and mentor fellow engineers
Coordinate with vendors and support team on problem resolution, design issues and upgrades
Troubleshoot and resolve technical problems in timely and accurate manner to improve application performance and functionality
Develop and implement strategies for migration, consolidation and upgrade of system components
Evaluate system architecture and make recommendations as required
8+ years working experience in application development
5+ years of development experience in JAVA / J2EE
Working knowledge of middleware technologies preferred including but not limited to WebLogic, Tomcat, and TIBCO
Experience in frameworks such as Spring, Angular, or ADF
Knowledge of sound object-oriented programming principals
Familiar with creating and consuming web services (SOA, WSDL, SOAP, REST)
Ability to multi-task and set priorities
Proven leadership ability preferred
Passion to learn, curious about business processes

Senior Manager, IT Site Optimization Resume Examples & Samples

Develops plans for implementation of new processes; coordinating process changes with IT and business leaders (Operations, Sales)
Develops metrics and standards for site performance; Implement, monitor and review controls to ensure the standards are maintained
Evaluates business needs, objectives, and goals by researching products available and designating processes to best meet those needs
Analyze business needs presented by the user community and/or clients and recommend technical or process solutions
Coaches and directs IT staff in operational activities to ensure compliance with Alorica objectives
Interacts with Alorica IT leadership to communicate changes and support required to achieve optimization goals
Maintains awareness of changing IT trends and regulations which might impact the company and make recommendations as required
Participates on all hardware and software research/evaluations to ensure standardized selection of products for deployment in the operational environment
Provides input on deployment of end-user services, including help desk and technical support services to best achieve stated IT goals
Possesses and communicates a clear vision for IT through effective messaging and partnering with other internal constituencies
Minimum five years of experience managing and directing broad-based, enterprise IT operations; five years of experience in a global cross functional team environment
Bachelor’s degree required in Information Technology, CIS, Computer Science or related field or equivalent in relevant work experience Excellent interpersonal, verbal and written communication skills and ability to interface with multiple external and internal stakeholders
Ability to exercise sound and timely judgment and maintain confidentiality of sensitive information
Experience working with a global, matrix environment with multicultural teams
Proven ability to identify and independently solve complex problems through the implementation of systems based on industry best practices
Professional demeanor and experience with cross-cultural written and oral communications
Proven ability to lead, develop, and mentor staff during the rollout of new initiatives and organizational transitions

Mgr / Senior Manager, IT Resume Examples & Samples

MUST have working experience in Identity and Access Management domain and tools
MUST have experience in managing the highly skilled development teams
MUST have experience in managing multiple projects simultaneously
MUST have experience in managing and driving devops practices
MUST have experience working with AGILE development methodologies
MUST have strong written and verbal communication and interpersonal skills. Ability to communicate technical data and analysis to non-technical. audience

Senior Manager, IT Gpmo Resume Examples & Samples

Leads the planning and evaluation of programs and projects
Ensure that programs and projects are on time and within budget
Set direction and provide guidance for risk mitigation and management reporting of projects
Help drive the adoption of Project and Portfolio Management (PPM) Tool for portfolio management
Work with other portfolio groups to set direction and use of PPM tool
Ensure adherence to the Project Management Methodology (PMM), SDLC and validation requirements along with compliance with SOPs
Assist in the development and management of program and project budgets
Preparation of management and status reports
Coach and mentor new project managers and provide training guidance
Manage the delivery of the project portfolio
Identifies the scope of the program including the goals and the expected deliverables
Manages the budget as well as negotiates for and acquires resources
Plans and schedules program timelines
Monitors and guides the IT Project Intake, Planning and Delivery process to ensure projects are appropriately defined, planned, prioritized, funded, resourced and managed to successfully deliver IT business commitments; achieving intended outcomes, on time and within budget
Tracks the progress of the program, escalates critical issues, manages risk, facilitates resolution of resource conflicts, and monitors major variances to scope, budgets and timelines
Identifies problems and implements solutions
Ensures that quality requirements are met
Fluent with the Microsoft Office Suite, including MS Project
Understanding of SAP Financials
Understanding of PMO governance practices
Understanding of Project Management Methodologies
Familiarity with Portfolio Management tools

Senior Manager, IT Resume Examples & Samples

Understand software licensing and entitlements
Negotiate favorable terms and conditions for software and services
Work with infrastructure and application teams to negotiate terms and conditions and to ensure compliance of various types of software license agreements
Renegotiate Microsoft enterprise agreements in 2017
Lead efforts to implement a comprehensive software asset management tool
Train others in licensing and negotiations
Handle audit requirements as needed
At least 20 years of software licensing and negotiating experience
At least 10 years of experience with software asset management systems such as ServiceNow and Tivoli
SAP experience a must. Preferred solid working knowledge of Sharepoint & ServiceNow

Senior Manager IT Management Systems Resume Examples & Samples

Bachelor’s Degree Required, Master’s or Advanced Degree preferred
A minimum of 7 year’s business experience in technology, systems, data management, or other related IT experience required
A minimum of 2 year’s experience supporting Salesforce and/or service center technologies required
Experience coordinating Change Plans, process re-design, and technology rollouts preferred
Project management and organizational skills with the ability to manage multiple priorities in a dynamic and virtual environment required
Previous experience working with key systems that require cross-functional support required
Experience managing and implementing technology standardization and researching new innovative solutions that support on-going business needs required
Strong influencing skills, with the ability to engage and drive outcomes with various levels of organizational leadership required
Very organized with strong attention to detail required
Highly self-motivated with ability to direct, lead, and motivate self and others required
Ability to set objectives, monitor and achieve for performance, and ensure high level of engagement and commitment required
Knowledge of the Software Development Lifecycle (SDLC) process or experience with the Agile development process highly preferred
Ability to build strong business partnerships required
Possesses strong leadership, negotiation, and influencing skills required
Excellent communication skills, both written and verbal with the ability to interact across all organizational levels required
10% travel required8157170418

Senior Manager IT Resume Examples & Samples

Execute application architecture through working with delivery teams to enable the efficient and optimal use of ESI’s technology assets, ensuring adherence to ESI’s IT Strategy, Guidelines and Architecture Transformation
Provide in-depth technical consultation to business partners and IT management/development to ensure development of efficient application systems utilizing established standards, procedures and methodologies
Review, identify and provide performance recommendations to delivery, capacity planning and systems administration teams
Work with technology partners (clients and vendors) to enable ESI’s enterprise model. Inclusive of coordinating technology sharing / training sessions and preparing guideline documentation
Direct the creation of reusable technology components within ESI’s enterprise architecture
Responsible for large scale implementations and transformations through managing multiple stakeholders at all levels (business, technical and regulatory); understands and addresses organizational barriers
Work with leaders of cross-functional teams sharing process improvements including engineering, system test, product management, operations, and quality
Engage in production support research and resolution recommendations, as required
Partner with the enterprise IT organization to design and deliver solutions within the specialty environment that improve overall Software Engineering goals and metrics
Oversee the analysis, design, development, and release of new capabilities in an agile development environment
Transform the work structure for getting IT work completed, generating increased efficiency to lower the cost of IT projects
Lead the implementation of the portfolio projects and contribute to technology transformation from the 15 year old technology platform to the future state technology
Lead a team of software engineers to design, develop and implement quality software product
Bachelor’s Degree Required; Master’s Degree Preferred
8-10 years of IT leadership and Java, J2EE, Web/digital technology expertise,
Proven skills in leading high talent teams in local and remote locations
Strong communication skills; able to manage Leadership relationships
Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions
Experience with strategic work planning and budgeting required
Must have proven leadership skills, team-orientation, and a proactive and optimistic management style
Broad technical experience and understanding of the technology environment
Thorough knowledge of programming concepts and procedures
Ability to adapt in a dynamic work environment and make independent decisions
Excellent communication skills, including presentations and negotiations
Familiarity with health care or specialty industry very helpful
Willingness to work a flexible schedule to accommodate project deadlines and travel requirements
PC skills including Microsoft office, email and internet
Object Oriented experience is a strong plus
7 plus years of software development experience, including, J2EE, ReactJS, Microservices, JSON, Spring Boot, Oracle, Eclipse, design patterns and software development experience, is a plus
PEGA experience preferred
LI-CK1
Home Delivery & Application Services This team leads application development strategy and execution, and business relationship management for Home Delivery and patient systems. They also manage all centralized functions for quality assurance, release management and production support operations
Home Delivery Home Delivery oversees application development strategy and execution, including business relationship management for all Home Delivery, Contact and Digital systems
Pharmacy Benefit Management (PBM) The PBM group is responsible for application design, development and strategy for all core PBM systems including Benefits & Eligibility, Clinical Programs, Coverage Review Determination, Supply Chain, Retail Networks, Client Data, Adjustments and Claims Adjudication. This team partners with Clinical Solutions, Client Services, Supply Chain, Operations, Product and Account Management to bring innovative solutions and service to clients and patients
Specialty The Specialty team manages application development, strategy and execution, and business relationship management for Specialty systems

Senior Manager, IT Resume Examples & Samples

10-15 years of experience in IT or technology
5-7 years of experience leading a team of technical people including
Providing direction and deliver solutions and systems that ensure operational stability and key infrastructure components
Experience with hardware vendors like (but not restricted to) HP, Dell, SuperMicro, IBM servers
Exposure to NAS and SAN storage technologies and their interaction with VMware virtualized platforms
Experience in designing and implemented AWS or Azure cloud based architecture for HA and DR
Exposure to ITIL methodology to ensure adherence to project requirements, timelines and service portfolios. - Exposure to budget forecasting to help with planning and execution of the team goals. - Familiarity with Microsoft SCOM and SCCM toolsets

Senior Manager IT Resume Examples & Samples

Senior systems/programmer analyst to support Legal and OEC applications and related solutions in collaboration with similar US-based resource
This position is responsible for supporting minor PLAN/BUILD application and integration solutions in addition to RUN activities in alignment with internal technical resources and
Responsible for compliance with applicable Corporate and Divisional Policies and procedures
Serve as technical expert or lead projects/programs and technical staff to develop, test and implement significant new products, or operational improvements or devise new approaches to problems at the division/business unit
Conduct investigation activity/research and give technical advice to the adoption or integration of new technologies and their business impact
Lead in the development of standards and procedures and publish/communicate findings via presentations, white papers, etc
Review, validate & enhance design, conduct performance monitoring and capacity planning; install, test and upgrade releases and associated products
Evaluate & recommend new software, utilities, and tools
Set the strategy for implementing new technologies
Support specialized systems in the Legal and OEC area effectively. These systems are
Database: Oracle
Reports: SAP Business Objects
UI: JAVA based
Reporting relationship: Role reports into the Business & IT Alignment Manager for the Legal and OEC applications sub-domain within the Commercial, Digital & Innovation division of Business & Technology Services
Throughput: Ensure all IT requirements routed through the Work Intake process are verified and implement within the Abbott landscape
Level of Contacts: Role requires working with Divisional Business Relationship Managers for technical reviews and providing technical oversight over Supplier resources for delivery of IT projects across the business divisions of Abbott

Senior Manager, IT Lean Practice Resume Examples & Samples

Identify efficiency and effective opportunities in IT department beyond waves assigned, and drive ideas to implementation
5-8 years of experience in IT management in the banking industry
Strong knowledge in various aspects of technology process (application development, maintenance and Infrastructure); Expert knowledge in IT Service Management; Solid understanding of the banking organization, products and IT practices in a banking setting
Proven leadership experience in large scale Lean transformation including working with the IT management to establish new operating model, new end to end processes as well as Lean management practice to drive efficiency savings and a culture of continuous improvement
Proven leadership experience to lead a team and collaborate with senior leadership to drive change with courage and velocity while managing the risks
Excellent interpersonal, communication (oral and written) and presentation skills

Senior Manager, IT Service Management Resume Examples & Samples

In coordination with IT leadership, define the direction, strategy and plan to implement and manage ITIL, including continual refinement of IT services
Develop, manage and improve the IT service catalog. Provide leadership for delivery of 24x7 service operations and establish metrics, key performance indicators and SLAs to continually improve the performance of IT operations
Manage IT service delivery including production change management, release management, capacity management, incident and problem management processes
Work with Enterprise Architecture and related stakeholders to design, build and maintain an IT ticketing system to manage workflow
Coordinate with IT Strategic Planning to develop and manage financial capital and expense budgets and metrics for Infrastructure & Operations (I&O), including all contracts, software and maintenance agreements and operational assets. Develop and maintain annual strategic planning processes for I&O business needs
Management of I&O contract agreements to closely monitor contract terms and conditions and ensure risks and costs are managed appropriately
Manage business and customer relationships to ensure high customer satisfaction
Update and communicate all daily operation information in a timely, accurate, and user-friendly manner
Identify and recommend staffing to maintain an effective IT Service Management team
Ensure I&O oversight of new plans, policies, procedures and project plans are consistent with the overall goals for I&O, IT and NYPA
Thought leader for service delivery across the company
Knowledge and certifications in ITIL and ITSM
Proven management and technical delivery experience. Ability to manage technical projects to full completion; self-driven with a keen technical mind and excellent problem-solving skills. Excellent problem detection and process improvement skills in multiple functional infrastructure and applications areas
Proven experience creating, championing and managing processes, procedures and policies
Strong management and leadership skills, excellent organization skills and attention to detail. Ability to collaborate and identify/resolve conflicts or barriers to effective teamwork
Results-oriented with ability to lead the team in building and managing the next generation infrastructure solutions
Ability to work with limited direction and supervision to identify, enhance and meet IT and overall company goals
Excellent planning, organizational and communication skills and ability to build successful relationships across a wide range of IT teams, business unit leads and senior management. Ability to develop and deliver effective plans and presentations across all levels of the business. Soft skills to promote effective decision making, conflict management, team building and teamwork
Ability to mentor and guide staff members and deal with challenging personnel issues demonstrating patience and understanding of all team member personalities
Ability to handle stressful situations and to remain calm and professional to clearly manage the trouble situation at hand
Demonstrate strong ethics, influence, negotiation, leadership, interpersonal skills, communication and the ability to effectively manage stress
Manage business risks appropriately – aligned to company goals, strategies, policies and requirements
10 years experience in IT infrastructure in progressive roles required
10 years experience in IT service management role required, including ITIL and ITSM. ITIL Foundation certification required
5 years experience direct people management experience, including performance management required
5 years experience and proven success identifying and implementing opportunities for improvement for processes, procedures and policies required
5 years experience in contract negotiation and contract management preferred
7 years experience managing budgets and cost accounting preferred
Bachelor’s Degree in Business, Information Management or a related field required. Master’s degree in a related field preferred
15 years experience in the Information Technology field preferred

Senior Manager, IT End User Services Resume Examples & Samples

10 years’ experience in Petrochemicals or in an Industrial or IT environment
10 years’ management/leadership experience in different business or IT functions
10 years’ experience in business process redesign programs
5 years’ leading experience in a global multinational business
Excellent understanding of business strategies, goals and objectives and their metrics and measures
Excellent change management skills
In-depth knowledge of financial planning and capital management concepts
In-Depth knowledge of various IT disciplines and expertise in one discipline such as ERP, Business Applications or Infrastructure
In-depth knowledge of policies, procedures, systems and best practices in the diverse areas of IT
Strong cultural awareness
ITIL® Certified

Senior Manager, IT Asset Management Resume Examples & Samples

Responsible for directing Staples’ IT Asset Management (ITAM) program
Develop ITAM Governance framework and direct its implementation
Engage global partners in development of ITAM strategy and policies
Partner with Sourcing, Procurement and Finance teams to ensure ITAM data and information requirements are met by each team’s processes and systems
Provide regular updates to senior leadership on ITAM project milestones, metrics, and successes
Routinely review critical success factors and KPIs for the ITAM program and advise stakeholders on associated costs and issues
Oversee manufacturer initiated software license reviews
Partner with Finance on development of Total Cost of Ownership framework for IT hardware and software assets
Provide input on long-range plans and annual cost center and project budgets. Manage spend against budget
Select and manage the systems, tools and processes required to deliver ITAM services
BS/BA in Business, Finance, Computer Science, Information Systems, or Information Technology
10+ years’ IT Asset Management Experience
5+ years’ experience directly managing and mentoring others
Proven track record of developing, implementing and managing an IT Asset Management program
Experience in implementing an IT Asset repository, including all policies, procedures and processes
Experience and ability to lead internal and external licensing and compliance reviews
Experience leading contract negotiations for enterprise hardware and software vendors
Strong interpersonal and influential skills
Ability to think effectively at conceptual, strategic, and tactical levels, with a strong process mindset focused on best practices
Change agent with strong communication and presentation skills supported by a high level of energy and persuasion. Ability to interact with all levels of the organization in a professional, diplomatic, and tactful manner
Exceptional customer service orientation and ability to effectively prioritize and execute tasks in high-pressure environment

Senior Manager IT Resume Examples & Samples

Manages a functional team in one or more sites. Works to develop employee’s skills, evaluates performance and provides feedback, and oversees resolution of employee relations issues
Works with departmental leadership to develop and implement strategic business work plan goals. Tracks and periodically reports progress to senior management. Assists the Budget planning and management for their department
8-12 years relevant experience or Master’s degree with 6-10 years relevant experience
Knowledge of mainframe and/or distributed technologies including Cobol, DB2 database, MQ and CICS transaction processing technologies, Java, SOA
Ability to lead high talent teams in local and remote locations; Previous supervisory experience in leading a technical team or managing a larger cross-functional team of non-direct reports; Ability to motivate employees, handle difficult employee relations issues and create a culture that supports high employee morale; Conceptual knowledge of IT concepts, procedures and practices
Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions; Demonstrated ability to prioritize work load and meet project deadlines; Ability to adapt in a dynamic work environment and make independent decisions
Extremely detail oriented; Strong customer service focus; Excellent oral and written communication skills; Willingness to work a flexible schedule to accommodate project deadlines

Senior Manager, IT Enablement Resume Examples & Samples

8-12 years related change management, training and communications experience
3+ years managing cross discipline and geographically dispersed team
Exceptional people management and leadership skills
Demonstrated expertise leading and executing the design and development of change management strategies/plans
Demonstrated ability to drive Technology Enablement initiatives across, Change management/adoption, Communications and/or training, with an expertise in at least two of the three main focus areas
Proven experience delivering multiple, complex change management programs/projects simultaneously
Knowledge of change management, training and communications best practices
Outstanding project management and risk management skills
Strong analytical & problem solving skills, ability to create viable solutions, that are executed flawlessly
Achieves positive outcomes by identifying common interests, clarifying differences and achieving consensus and compromise
Excellent ability to organize and prioritize effectively
Passion for change management that inspires your team and peers
Proven versatile and creative thinker that independently generates and executes innovative change strategies
Know the business - understands the time to execute product and the capacity of the team
Enthusiasm and aptitude for developing others
Enjoy working in a fast paced changing environment with tight deadlines; ability to be flexible and resilient
Communicate up, across and in the team with clarity and purpose
Build relationships to easily navigate a cross-functional, matrix environment
Proven resource manager able to identify, grow, motivate, and manage outstanding talent
High tech or consulting experience
Knowledge of software development lifecycle, agile and project management methodologies

Senior Manager IT, Offshore Resume Examples & Samples

Provide leadership and direction to a team responsible for supporting technology systems and proactively managing availability and security controls, while coordinating IT strategy with onshore leadership
Works collaboratively with operational business leaders and other IT stakeholders to successfully deliver technology services
Management of technical teams across multiple locations who provide service and support in information security, business continuity/disaster recovery, asset management, PC and server support, mobile devices, application support, telecommunications/networking, and facility management
Financial management of the annual operating budget, including budget creation, forecasting, and purchasing processes
Operates as primary contact for third-party vendors and service providers ensuring contracts and SLA agreements are managed and meet the needs of the business
Daily operational management of technical support teams include metrics for service delivery, availability, and security vulnerability management
Assist in the collection of audit evidence and enforce all corporate policies
Regular working hours with scheduled nights and weekends
Bachelor’s Degree in Computer Science, Information Systems or other related field desired, or 4 additional years of experience in place of Bachelor’s Degree
10 years minimum work experience in the Information Technology field with a minimum of 3 years managing technical teams larger than 2 staff
3 or more years managing IT infrastructure projects
3 years minimum experience managing a Microsoft Active Directory environment
3 years minimum experience managing a Cisco network infrastructure
2 years minimum experience managing a telephony environment
Proficient in English speaking and writing skills
Knowledge of core infrastructure functions (e.g., Data Center Operations, Networking/Telecommunications, Windows environments, Help Desk) along with associated audit and compliance requirements
Strong sense of urgency, ownership and accountability to drive tasks through to completion
Proficient in MS Office, Visio, and MS Project or equivalent tools
Ability to travel occasionally; approximately 10% of the time
Familiarity and practical application of advanced principles of ITIL/ITSM
Industry Standard Certifications (Microsoft, Cisco, CompTia, etc.)
Ability to motivate and direct staff members and subordinates
Good written, oral, and interpersonal communication skills
Intermediate knowledge working with OS imaging automation – PXE booting, Windows PE, Microsoft MBAM
Intermediate knowledge of Windows Group Policy, Log in scripts, and Powershell
Intermediate knowledge of Active Directory policy, security and distribution groups, users, and OUs
Experience with desktop operating systems, including Windows 7 and Windows 10
Must be able to lift up to 50 pounds in support of hardware installations

Senior Manager IT Messaging & Collaboration Resume Examples & Samples

Manages the deployment, administration, communication, maintenance and support for the products and services that are part of Office 365 including Outlook, Email and Messaging and collaboration
Helps develop and execute plans for deploying and maturing the Office 365 products features and functions to all global end users
Works with management to determine pertinent service objectives for different components of the Office 365 environment
Works closely with the IT Security Team to ensure high levels of security for both the Office 365 and on premise environments
Monitors for potential performance and availability issues. Acts to resolve problems as they arise
Performs goal planning session with direct reports and provides constructive feedback when pertinent
Has a deep technical understanding of the Microsoft Productivity stack with experience in implementations across large distributed global enterprises
Serve as a trusted adviser to the business stakeholders and understands their core business processes and priorities to better deliver technical platform solutions and services
Ability to manage vendor relationships, negotiations on scope, effort and sizing of initiatives including but not limited to SOW, MSA, NDA’s, along with full financial tracking and definition of business benefits
Contributes to and reviews solution design: ensure innovation, business requirements are met, and that proposed solutions fit Staples Global landscape
Coordinates with other internal or supplier teams as needed (e.g. Architecture, Project Mgt and functional streams)
Collaborates cross-functionally with other technology teams and security policy organization
Reports overall status to leadership, breaking down projects with benefits etc
10 years relevant IT work experience
Minimum of 8 years of experience within the Microsoft Windows/Messaging ecosystem as a manager and/or team lead within a large enterprise
Extensive experience and familiarity with the Microsoft Office 365 online suite having managed or migrated associates and services to the cloud
Advanced experience working with collaboration tools and services such as SharePoint, OneDrive, Yammer etc
Extensive familiarity and understanding of identity systems and solutions along with cloud application and security best practices.Minimum of 5 years of experience delivering and managing solutions and projects in a management capacity
Minimum of 6 years of experience working with Messaging and collaboration tools and services
Minimum of 3 years of experience working with technology in an enterprise of 10,000+ clients
Strong problem solving, organization, communication and interpersonal skills
Advanced knowledge relative to administration, engineering, and implementation of Exchange and email messaging platforms
Advanced experience with Office 365 suite including but not limited to Exchange, SharePoint, OneDrive, Yammer etc
Advanced experience with Active Directory and group policy
Strong understanding of identity and SSO services
Experience managing offshore delivery partners ensuring timely /on-budget project completion
Experience project managing / integrating systems within complex landscapes including cloud architecture and delivery
Knowledge of and experience with Office 365 products and emerging features. Experience with collaboration and social community solutions
Experience in people and change management
Experience with waterfall and agile software development methodologies
Familiarity with Help Desk ticketing systems like Service Now
MCSE SharePoint, MCSA Office 365 and MCSD Azure highly valued

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