Senior IT Manager Resume Samples

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K Gleason

Kayden

Gleason

19859 Missouri Manors

San Francisco

+1 (555) 567 0314

19859 Missouri Manors

San Francisco

Phone

p +1 (555) 567 0314

Experience Experience

Philadelphia, PA

Senior IT Manager

Philadelphia, PA

Altenwerth-Ritchie

Philadelphia, PA

Senior IT Manager

Strong knowledge of system development lifecycle, project management and development methodologies
Research laboratory instrumentation data, storage and archiving. Ensure / address data workflow and data management
Develop and nurture a high performance team. Actively recruit, coach and mentor staff
Work across local, regional and global teams to provide continuity across global offices
Manages employees directly, through subordinates and occasionally other managers
Coach and manage analysts and engineers and actively participate in the performance expectation process
Manages deadlines and works to meet end-user expectations

Houston, TX

Ccar Senior IT Manager

Houston, TX

Sanford and Sons

Houston, TX

Ccar Senior IT Manager

Develops action plans, schedules, budgets, status reports and other management communications intended to improve the patch management program at Ross
Provide performance management and operational knowledge to leadership that focuses improvement efforts towards opportunities of greatest impact to our clients
Acquires resources for organizational activities, provides technical management of suppliers and leads process improvements
Hire/retain great talent. Develop, coach & provide challenging work for employees
Responsible for managing the RM and CSM employee performance, including the hiring, compensation and performance management duties
Develop and utilize process performance metrics data to drive on-going improvements
Lead OCIO BMG Senior Management team meetings, including development of meeting agendas and tracking of management action items

present

Dallas, TX

Senior IT Manager, Ediscovery

Dallas, TX

Bauch and Sons

present

Dallas, TX

Senior IT Manager, Ediscovery

present

Develop eDiscovery IT roadmap, IT strategies, and address short term challenges arising from active legal matters, and lead the implementation of solutions
Interface with IT teams to ensure effective management of collections data and drive process and technology improvements for data minimization
Understand and evaluate eDiscovery capabilities of new and emerging technology and make recommendations to management and the Law Department on potential and optimal approaches
Develop and implement a plan to defensibly dispose of data in collaboration with the Law Department
Develop strong working partnerships with key stakeholders including the Law Department, Records Management, IT, Privacy, external counsel and legal vendors in development and implementation of the strategies
Technical manager of the custodian data preservation and collections service, processes and tools, including the ITSAFE process
Identify and implement improvements in preserving and collecting data, including process improvements, new tools, equipment, etc

Education Education

Bachelor’s Degree in Computer Science

California State University, Northridge

Bachelor’s Degree in Computer Science

Skills Skills

Strong organizational skills; ability to prioritize, maintain attention to detail and recognize time constraints
Is a strong people manager being able to manage a team up to 15 people
At ease with senior management and able to facilitate meetings in a professional and efficient manner
Capable communicator, able to challenge customers, provide out-of-the-box solutions, and think analytically
Looking for people who are collaborative, able to see projects to completion, able to work as a team, communicative, and committed to improving themselves
Strong knowledge and experience with SAP, SAP GRC, Oracle Financials, operating systems and databases
2+ years of experience in big data analytics, strong knowledge Big Data ecosystem
Demonstrated ability to execute basic financial analysis, such as ROI, TCO models
Able to build and develop new teams – able to identify skill gaps and fill them
Excellent communication skills with the ability to present complex ideas in a clear, concise fashion to technical and non-technical audience

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Senior IT Manager Resume Examples & Samples

Develop consistent long-term partnerships with West Monroe to ensure mutual success and value realization
Day-to-day management of a technically complex and demanding client
Understand short and long-term goals and objectives and recommend technical solutions and services
Assist the Performance Services support team focused on West Monroe in modifying and executing an overarching support strategy
Regularly communicate with West Monroe key stakeholders, set expectations and negotiate priorities appropriately
Accountability of delivering against agreed upon service levels agreements and overall service delivery of operational activities
Management of West Monroe issues, including timely resolution and the identification of remediation opportunities
Identify and resolve systemic issues to prevent them from repeating
Manage, communicate and report on project and issue resolution status to stakeholders, including West Monroe C-level executives
Effectively interact with, mentor and manage teams of analysts and engineers to ensure all service levels are maintained and projects are completed on time and budget
Partner with key stakeholders to understand business problems, develop and propose options with pros/cons and risk, and work to finalize the best solution that meets business needs
Develop, manage and report on an IT budget for a m company
Understand the underlying technologies and application suite being used at West Monroe Partners to direct how to design, develop, test, and implement a technical implementation project
Partner with business application owners, shared services, and development staff to create the roadmap for the application stack and infrastructure necessary to support West Monroe’s applications
Point of escalation for all West Monroe Partners IT issues
Understand business needs and requirements of West Monroe Partners and help turn those goals into projects and detailed project plans
Creating work plans and risk assessments for prospects
Bachelor of Science in Computer Science, MIS, Business or similar degree
10 + total years of progressively responsible roles relating to technical services and client-facing in the consulting or managed services industry
Must have experience managing a variety of teams, including small engagements as well as large initiatives. Should have experience estimating project work
Must have a desire to manage internal client relationships
Has experience or proficiency with technology projects and has “been there, done that” experience
Strong communication skills to be able to work with and present to C-level executives
Experience in developing work plans, project scope, and presentations to be able to internally sell project initiatives
Must have good understanding of infrastructure technologies, including Microsoft Operating Systems, Microsoft Exchange, virtualization technologies, general networking knowledge, backup solutions, and anti-virus programs
Good understanding of application and data architectures for enterprise applications (HRIS, Time and Expense, CRM, etc.) to develop infrastructure needed to support the applications
Experience in developing strategy and architecture for custom applications and data warehouse/reporting platforms and managing a team of custom developers and data/BI engineers
Understanding of IT security processes and tools to implement to meet compliance and regulatory requests from its clients (security questionnaires, SSAE16, security best practices)
Must have good understanding of support and change processes (i.e. ITSM, ITIL, etc.)
Ability to create and manage a large IT budget

Senior IT Manager Resume Examples & Samples

Maintain and improve existing Portfolio Management intake processes across all 10 lines of business (LOB)
Lead in developing the strategic direction of the Portfolio management Intake group
Provide analytic support and metrics for all areas of Portfolio Management intake group, including standards, exceptions across the portfolio
Ensure that the Portfolio Intake standards can be appropriately maintained and governed to
Ensure that Portfolio Intake processes are efficient and enable Line of Business (LOB) technology solutions (TS) objectives
Research and innovate – continually recommend improvements to Portfolio Intake tools, resources and processes
Ensure appropriate integration of Portfolio Intake processes into the broader environment of TS community
Develop and maintain appropriate resources for Portfolio Intake, e.g. templates and job aids
Gain appropriate approvals for changes made to all Portfolio Intake processes
Lead in the development and maintenance of appropriate training material for Portfolio Intake stakeholders
Maintain regular communications with stakeholders regarding all Portfolio Intake processes
Accountable for delivering and deploying appropriate change management plans
Accountable for roll-out of changes to Portfolio Intake processes, tools and resources
Accountable for the management & administration of key Portfolio Intake governance
Accountable for monitoring and reporting of key Portfolio Intake governance metrics, e.g. number of consultations versus project etc
Ensure that all Portfolio Intake governance processes are operated according to approved designs
Continuously improve timeliness of Portfolio Intake processes
Act as escalation point and communications point for Portfolio Intake group
Ensure a close relationship is maintained with Portfolio Intake stakeholders, to keep them informed of business needs and current direction
Maintain and execute on the Enterprise ITS Communications Plan, with multiple mediums, cadences, audiences and purposes
Measure the level of service to stakeholders, analyze trends, and determine appropriate actions where applicable
Maintain effective dialogue with counterparts in other internal groups, e.g. ITS, EPMO, TRMIS
Communicate regularly and formally with key stakeholders, especially the Lifecycle and Partner Management Senior Executive Team
Provide operational support to the Lifecycle and Partner Management - promoting communications, training and best practice initiatives
Provide timely escalation of issues to ensure department and LOB objectives are met
Act as an expert consultant / resource in Portfolio Intake principles and best practices
Promote/elevate awareness and technical understanding of Portfolio Intake to stakeholders
Be a role model to help the bank attract/retain high quality people, including appropriate employee communication, sound structure/processes, succession planning, intentional execution etc
Coach other team members and provide ongoing feedback to ensure achievement of business, department and individual goals
Work effectively as a team, supporting other members of the team in achieving business objectives
Foster a cohesive team environment within own team and across ITS as a whole

Senior IT Manager Resume Examples & Samples

Build for the future and position the application team for transformation, by identifying and hiring strong client-side and web service developers
Develop and execute on Web 2.0 strategies, moving the legacy platform to separate and distinct client-side and service layers
Make an impact by getting things done, focusing on what matters, owning and delivering superior results for all stakeholders in both the short and long-term
Identify opportunities for innovation or improvement in TD's online banking platforms
Drive operational excellence across our business by implementing changes to increase platform resiliency and lower operational costs
Provide direction and leadership to the team and the various business partners
Maintain and develop good interpersonal relations with different teams and stakeholders
Identify, communicate and drive a swift resolution to production incidents or major risks to the application platform
Cost Center management and budget tracking
Ensure 24/7 support of the application platforms

Senior IT Manager Resume Examples & Samples

Manage a portfolio of projects, liaising with the OCDO teams and executives to understand their needs and develop a partnership in support of their initiatives
Provide portfolio status reports and presentations to program management, steering committees and technology executive
Work with technology partners, providing guidance and expert knowledge to jointly build Data Strategies and technology solutions to meet current and future business needs
Prioritize projects and support activities to align with business strategy and objectives
Ensure the integrity of production applications and that all software is architected and developed to meet high standards for scalability, reusability, quality, security and maintainability
Manage complex multi-year technology programs
Lead a team of 10 or more technology professionals, providing mentorship, coaching and guidance to build a strong professional team
Liaise with other Technology Solution Delivery groups and Infrastructure teams to ensure smooth delivery of projects and application support for the business

Senior IT Manager Resume Examples & Samples

Performing post build database and middleware personalization
Performing application deployments
Creating and updating application components documentation
Non-functional testing
ARM workload Intake
Supporting continuous improvements with focus on agility opportunities
Interfaces with ITS teams, CIO teams, Architecture, and TRMIS on tactical and strategic directives
Communicate and make recommendations surrounding the level of service to customers/clients, analyze trends, and determine appropriate actions where applicable
Maintain and attest to business Continuity Management Plans for the department
Recognize and embrace speed to meet business requirements
Manages multiple relationships with vendors to ensure any issues are dealt with in a timely manner and ongoing support is adequate, including meeting key performance indicators
Interface with Auditors, both internal and external to TD Bank, and ensures/enforce the appropriate IT Audit controls and compliancy for TDBFG production systems
Promote/develop IT awareness and technical understanding of business partners / clients, including senior interaction/collaboration with the vendors
Foster a cohesive and collaborative team environment within own team and across IT as a whole

Senior IT Manager Resume Examples & Samples

10+ years of IT project Management and Financial Management
10+ years in a leadership or management roles
5+ years working in the Financial Management industry
Advanced knowledge of Bank and technology standards (e.g. Infrastructure, architecture, processes, applications) and managing people/projects
Advanced understanding of businesses and/or organizational practices / disciplines

Senior IT Manager Resume Examples & Samples

Expert knowledge of Bank and technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projects
Advanced and thorough understanding of businesses and/or organizational practices/ disciplines
Sound knowledge of external competition, industry and/or market trends in relation to own business

Senior IT Manager Resume Examples & Samples

Strong working relationship with the various Line of Businesses/ ITS Senior Management
Be comfortable overseeing a dynamic team of professionals
Provide strong leadership, people management and coaching to team of 50+ IT professionals
Support a work environment that promotes customer service, quality, innovation and teamwork
The individual will assist with providing timely and accurate communication and coordination of all Incidents that impact his departments services
The individual will provide a leadership role to Senior ITS and TS Management teams
The individual will be required to identify and implement service delivery improvements while providing enhanced metrics on newly created OLA's

Senior IT Manager Resume Examples & Samples

Overall Technology Project Manager / Program Manager for large Technology project involving significant integration with an external vendor partner
Manage project through all phases of the SDLC
Overall project plan development / milestone tracking, including milestones and dependencies across TD & vendor
Working with numerous internal technology partners to coordinate plans and track dependencies and milestones
Work directly and collaboratively with business leadership and vendor leadership

Senior IT Manager Resume Examples & Samples

To deliver consistent direction to BTRMs that is designed to meet a diverse partner need
Consistent interpretation of Control Standards and Framework methodology
Deliver tools & training that propel BTRM's towards Legendary Customer Service
Liaison to TRMIS Governance, ETS ORM, Audit and other risk communities
Centralization of select BAU tasks and deliver clear, optimized processes for them
Lead the advancement of Processes, Consistency, Training and Gap Management
Improve communications to the BTRM community
Continually demonstrate initiative and leadership to drive efficiencies in the BTRM practice, enabling capacity in the segments
Integrate with BTRM Training curriculum and implement and monitor Training
Manage the distribution of TRMIS-Consulting intake for the BTRM Community and administer the group’s Intranet site
Provide incremental consumable changes allowing individuals to assimilate and fold changes into their practices
Knowledge share with TD Risk communities reducing duplication of effort across frameworks
Talent Management; building and supporting a highly engaged team of IT professionals, ensuring people development is a key focus, including succession planning; very strong advocate of being the Better Bank when it comes to Employee Experience
Business Management of a cost centre
Stay current with emerging technology advancements / trends, and regulations to support business needs and leverage a highly capable management team
A collaborative, passionate and engaging leader who partners well with others; the individual will partner with BTRM Leads, TRMIS Governance leaders, Risk leaders
Leadership capabilities that will help evolve the BTRMs to a high-performing and engaged team
8-10 years experience in the area of IT risk and technology in a large organization of which 5 years in info security
In-depth knowledge of the BTRM function
CISSP and/or CISM accreditation, or relevant technology risk experience
Sound knowledge of IT security and Risk disciplines and practices
Ability to articulate technology into business solutions
Excellent client engagement/management skills
Possesses exceptional strategic thinking, planning and relationship skills
Ability to influence management and build credibility across the organization

Senior IT Manager Resume Examples & Samples

Build and lead the team, inspiring the team to achieve business goals and outcomes through collaboration, trust, delegation, partnership and coaching
Develop strong partnerships internal and external to IT transforming opportunities into results and participating in Continuous Improvement efforts
Lead and support department process improvement initiatives
Create strategic plans and roadmaps to help drive efficiencies and productivity
Work collaboratively as part of the larger Technology leadership team on strategies, iniatives, process improvement and cross-team resource allocation
Function as Project Manager on large, complex internal projects
Support Enterprise Change Management best practices
Collaborate effectively with IT partners on project efforts to support software delivery process protocols and best practices
Strong project management and oversight capabilities
Strong knowledge of system development lifecycle, project management and development methodologies
Understanding of ITIL Framework and Service Management best practices
Demonstrated problem solving, negotiation and facilitation skills
Ability to work effectively in a fast moving, multi-project team environment
Clear and effective written and verbal communication and strong interpersonal skills
Understanding of process improvement best practices ( CD, VSM, Kanban)
Understanding of agile project management experience
Understand of CD framework

Senior IT Manager Resume Examples & Samples

Integrates broad working knowledge of and expertise in program management principles with insights and knowledge across related disciplines to create integrated technical solutions for complex business situations
Manages full program lifecycle (requirements, scope, schedule, resources, testing, quality, release, costs, changes) for cross-functional initiatives of increasing impact, scope risk and complexity
Resolves specific and sometimes challenging issues within a particular area, application, technology or system
Serves as lead resource for dealing with challenging technical issues
Engages stakeholders, manages expectations, escalates issues/changes
If you are a software engineer that is equally as passionate about end-users as you are about Quality, scalability, latency, security and networking, and are self-motivated, and you
Can multi-task and prioritize different work streams simultaneously
Are able to quickly ramp up on multiple technology areas across the Nordstrom organization to ensure a high quality bar
Work closely with development and other operations teams and demonstrate a commitment to their success
Represent Nordstrom in the technical community, which can include participating in conferences and contributing to open source
Demonstrate a passion and commitment towards advancing automation and testing techniques. (Huge opportunity to really build something from the ground up!)
Have experience in a combination of application development and testing, web services, Azure, AWS and distributed systems engineering

Senior IT Manager Resume Examples & Samples

Thought leadership to enhance the technology risk management culture and foster the development of a compliance culture across Enterprise Technology Solutions (ETS)
Provide leadership and strategic vision for the development and execution/production of TRMIS end-to-end technology risk reporting functions including (but not limited to) the Technology Risk and Information Security Executive Report, and other key TRMIS reports
Ensure timely and accurate delivery of technology risk reporting and analysis to senior management, executives and other key stakeholders
Provide leadership for the execution and coordination for key ORM programs (pRCSA, sRCSA, Basel II AMA, Basel Data Governance) and manage program activities with specific risk management teams in the organization
Ensure efficiency and effectiveness of process documentation and workflows for the TRMIS reporting program and provide recommendations for continuous improvement
Provide technology risk subject matter expertise and analysis for Senior Management presentations on Top/Emerging Risks and trends
Establish and maintain strong relationships and alignment with federated partners and other technology teams, including (but not limited to) Operational Risk Management (ORM), Enterprise Risk Management (ERM), Corporate Compliance, Privacy, and Enterprise Technology Solutions (ETS)
Act as key Compliance and Privacy contact for TRMIS and support senior management/executives in general risk, Compliance and Privacy related activities for ETS/TRMIS
Support other TRRG teams in technology risk/regulatory/audit initiatives as required
Participate and provide input to the development of risk policies, procedures, and training programs to facilitate compliance with risk requirements

Senior IT Manager Resume Examples & Samples

Consolidation of key OCIO management related data into the Monthly Operating Report - Provide critical analyses of underlying information, including recommendations to address business management related issues
Identify and pursue opportunities to streamline and enhance the monthly reporting process to maximize OCIO utility and value to the Technology Senior Executive team
Provide insight and advice on business management issues to drive OCIO efficiency, effectiveness, and economic value, including the development of a Technology opportunity roadmap to qualify optimization opportunities for the Bank for presentation to the OCIO SMT
Lead OCIO BMG Senior Management team meetings, including development of meeting agendas and tracking of management action items
Oversee BMG CTB project execution and benefits realization
Coordinate the acquisition / development of business volume growth and trend information in support of OCIO planning processes
Lead the development / implementation of new business and financial management models, methodologies, frameworks and processes in support of ongoing reporting and analysis for the business
Prepare communications on financial results, key business management issues and other ad hoc topics for the OCIO organization as required
Develop and manage ongoing relationships within OCIO and with Corporate Segment Finance
Lead the annual planning process with a focusing on optimization of the RTB expense profile of OCIO

Senior IT Manager Resume Examples & Samples

Stakeholder Management, IT Solutions Portfolio Management, overall accountability for all solutions delivery for marketing
Collaborate with business team and create the technology roadmap for next 3 – 5 years
Develop and nurture a high performance team. Actively recruit, coach and mentor staff
Lead Marketing IT team focused on solution delivery for CMS, SEO/SEM, Site Analytics, EMM, Tag Management, Taxonomy capabilities
Contributes to the fulfillment of projects and organizational objectives
Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points. Instrument conversion points and optimize user funnels
Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
Coordinate groups of business and technology personnel who test, evaluate and validate new functions and processes
Continuously gathers, analyzes and documents current practices, work-flows, and business needs to identify efficiencies, alternatives and gaps
Manages deadlines and works to meet end-user expectations
Participate and work collaboratively with team members, both onshore and offshore
Lead an effort to replace legacy CMS solution to Adobe CMS (AEM) for Web Content Management
Bachelor Degree in Information Technology, Computer Science or other related degree
10+ years of System analysis and development experience
Solid understanding of Marketing business process and digital marketing capabilities
Strong experience in technical design aspects of Web Content Management, website architecture, design and integration approach for Content Management Applications
Technical knowledge of Adobe AEM and HP Interwoven suite and integration considerations with the external customer facing website
Excellent communication skills (verbal, written, listening) and the ability to interact professionally with diverse groups including executives, managers, and subject matter experts
Ability to successfully engage in multiple initiatives simultaneously
Strong analytical and project management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
Strong customer services skills with the ability to maintain professionalism under pressure
Exhibits strong organizational skills, attention to detail and follow-through
Strong leadership and employee development skills

Senior IT Manager Resume Examples & Samples

Self-driven, motivated to excel, ability to work with minimal supervision, and maintain productivity in a fast-pace and at times high pressure environment
Robust organizational skills with the ability to work in a dynamic environment and manage multiple deadlines and priorities
Detail oriented, able to handle multiple tasks, and adapt quickly to changing business needs to meet deadlines

Senior IT Manager Resume Examples & Samples

Successfully and simultaneously managed multiple Type 2 projects with emphasis on some of the following
Transformational Business Impact or Very High Business Risk
New & Legacy Technology
Task based plans
Base-lining & scheduling
Scheduling methodology (CPM, GERT, PERT)
Program Plan and metrics
Issues escalation and resolution
Budgeting, project costs management
Trends in the marketplace/ technology

Ccar Senior IT Manager Resume Examples & Samples

Manage delivery of technology components of the CCAR Program
Information Integration to support the transactional and analytical data needs of the CCAR Technology Solution and supporting Business Processes
Application Integration for the CCAR Technology Solution
Technology execution for Business Intelligence Tools for the CCAR Implementation. This includes partnership with business stakeholders and BI lead within the organization
Quality Assurance services for CCAR Technology Implementation projects
Oversee the planning, organization, and management of the assignments and operations at the strategic level and build and execute on any and all IT functions. This position determines, builds, and manages all internal customer and cross-dependency interaction. As a partner to the business at the management level, this role is informed of the changing regulatory and business needs and oversees the planning and execution of change initiatives, ensuring alignment with the desired outcomes
Drive the institution of a culture of excellence with regard to staff development and performance. This role must ensure the team is employing effective resource planning and utilization and acquiring, retaining and continuing to develop key talent
Oversee the effective evaluation and selection of hardware and software technology, ensuring selected products and services provide value and satisfy related requisites
Minimum 10 years of financial services experience with specific expertise in
Outstanding project management capabilities
Proven delivery record with a passion for elevating the use of data as a strategic and competitive corporate asset
Relationship management skills to collaborate and partner with senior decision makers in the company
Excellent interpersonal, communication, presentation, influencing, and negotiating skills
Outstanding ability to drive and implement change initiatives
Proven ability to understand the long-term ('big picture') and short term perspective of situations

Senior IT Manager Resume Examples & Samples

Bachelor's Degree in information systems, engineering, accounting, finance, business administration, or related field
6 years of experience with at least 2 years in a supervisory capacity in some combination of internal audit, public accounting, IT consulting, and/or IT operational role within a large, complex, global organization
Strong knowledge and experience with SAP, SAP GRC, Oracle Financials, operating systems and databases
Experience with cloud computing,
Proficient in Microsoft SharePoint, Microsoft Office applications including Excel, Access, Word, Project, Visio, and a data analysis tool such as IDEA
Strong understanding of IT audit and controls and leading business practices
Demonstrable project management skills
CISA, CPA, CFE or other relevant designation

Senior IT Manager Resume Examples & Samples

As a leader of the technology team, you will oversee all internal IT activities and improve present and future IT projects
Responsibilities include defining requirements, testing new releases, and analyzing overall systems
Work across local, regional and global teams to provide continuity across global offices
Work will involve managing budgets, coordinating business processes, and overseeing all business applications
Looking for people who are collaborative, able to see projects to completion, able to work as a team, communicative, and committed to improving themselves
Must be able to deploy ERP and POS Systems
Capable communicator, able to challenge customers, provide out-of-the-box solutions, and think analytically
Able to communicate bi-culturally both with American and Japanese
Preferred background in retail or consumer goods
Passion to contribute to business success

Senior IT Manager Resume Examples & Samples

Provide strategic direction to the RM and CSM teams, ensuring that both groups are effectively delivering the defined services and value to the company
Communicate frequently and effectively with senior executives from the Aegon companies and AGT
Provide direction and work allocation for the CSM and RM team members in the US and Europe
Provide the adaptable leadership skills required to effectively lead both teams (RMs and CSMs), enabling them to function as an AGT account team
Accountable for the overall health and stability of the business relationships and interactions between the Aegon companies and AGT
Accountable for the CSM efforts to develop, market and deliver all AGT services
Accountable for the service lifecycle of all new and existing AGT provided services
Accountable for the effective and efficient delivery of the weekly, monthly and quarterly customer contacts and touchpoints
Accountable for partnering with AGT Communications to ensure that all customer communications and touchpoints are meaningful and fit for purpose
Accountable for educating AGT on the business units, including products, projects, current activities, service concerns and any other relevant information
Accountable for educating the Aegon business units on the AGT organization, including service updates, projects, outages and any other relevant information
Accountable for setting team goals, roadmaps, objectives and priorities that align with the broader AGT organizational goals
Responsible for managing the RM and CSM employee performance, including the hiring, compensation and performance management duties
Responsible for managing and overseeing the RM and CSM departmental budgets
Responsible for oversight of the consistent and effective implementation of the AGT Service Teams
Bachelor’s degree in Information Technology, Computer Science or Business (or equivalent experience)
Minimum of 5 years management experience desired
Project management and ITIL qualifications desired
Requires demonstrated and proven strategic leadership skills
Excellent communication and presentation skills are critical to success in this role
Candidate must be able to interact effectively with the business unit executives and AGT senior leaders, and all levels of management
Excellent decision making skills and strong customer focus is required
Must exhibit political savvy and the ability to effectively navigate complex situations that arise
Strong negotiation skills are essential, with the ability to seek and gain buy in from senior leadership in AGT and the business

Senior IT Manager Resume Examples & Samples

A driven, self-motivated team leader that will be capable of building a culture of partnership and team problem solving
Have strong techinical experience in product technoologies for Job Scheduling, process management and content management in larger enterprises
Capable of driving consensus between multiple technical and business teams
Have a detailed understanding of SDLC process
Capable of driving programs and technologies without daily direction
Capable of being a convincing and compelling leader
Hold yourself accountable for you, your team and the firm's success
A university degree for business or computer science
A logical and analytical approach to decision making
Experience working in larger global organizations that have a demanding workload
A background in infrastructure and application development of 10+ years
Deep technical experience with CA-Autosys, (any of) Activiti / EdorasOne / Drools and Documentum
A detailed understanding of SDLC process
A background in data driven solutions

Senior IT Manager Resume Examples & Samples

Extensive knowledge of compliance and regulatory requirements
Provide strong leadership, people management and coaching to team of 7 IT professionals
Serve as a single point of contact for operations to communicate with management, seek clarification on issues that pertaining to regulatory and compliance obligations
Maintain compliance documentation for completeness and accuracy
Keep informed regarding pending industry changes, trends, and best practices and assess the potential impact of these changes on organizational processes Manage and report on all internal compliance issues including findings an remediation efforts
Provide training and communication on compliance related topics and procedures across Operations
Support for all internal and external auditors in compliance review programs
Delivery of management reports on operations compliance and progress
Manage and oversee the execution of all Operations Business Continuity Plans
Oversee updates to and attestation of operational documentation ensuring consistency and standardization

Senior IT Manager Resume Examples & Samples

Maintaining continuous and predictable product and service reliability by implementing process controls and identifying reliability requirements with quantifiable measurements for existing and new EMF systems, software, and web services to prevent or to reduce the likelihood or frequency of failures
Responsible for tracking, identifying, reporting, and in most cases, correcting the root cause for system and service failures and degradation
Managing the development and implementation of engineering tools and automated processes that address repetitive failures and all other problems that adversely impact the reliability of the EMF ecosystem
Responsible for implementing application performance management and uptime monitoring tools (e.g., New Relic, Takipi, etc.) for existing and new systems, software, and web services
Responsible for monitoring current system and services utilization, and capacity planning to ensure that there is adequate system capacity and service redundancy to meet future demands
Twelve years of systems administration experience, working directly with servers using various operating systems, network equipment, and storage devices
Ten years in a lead role supporting large corporate or media environments
Seven years of experience providing operations support for 24x7x365 operation
Seven years of experience of technical project management
Excellent understanding and working experience with RHEL 5/6/7 ,OEL 5/6/7, and Microsoft Server 2008/2012/2016
Excellent understanding and working experience with VMWare and Virtualization technologies
Strong knowledge of Shell scripting with hands-on experience
Experience with digital asset management and transcoding systems
Experience with APM tools such as New Relic, AppDynamics, Foglight
Experience with automation and configuration management platforms like Chef or Puppet (preferred)
Experience with file transfer acceleration tools like Aspera or Signiant (preferred)
Experience with log management using Splunk, Log Stash, or syslog.d (preferred)

Senior IT Manager Resume Examples & Samples

B.S. degree in Computer, Physical Sciences or Engineering related discipline. This requirement may be waived only if the candidate demonstrates expert technical abilities
Candidate must be fluent in English. Other language skills a plus
Travel may be required. Candidate must have a valid passport
Candidate must pass local background and security checks. Must have expert skills in the Microsoft Office suite of products (Word, Excel, Outlook, PowerPoint, and Visio)
Good relationship management and negotiation skills
Good ability to manage and build technology teams
Strong proficiency in managing multiple large scale projects
Good finance and budgeting skills
Strong ability to interpret impact of technology choices

Senior IT Manager Resume Examples & Samples

Develop/maintain a strong view of external capabilities and their ability to drive business value
Create strategy and roadmaps for product lines
Embed agile practices into projects and guides stakeholders on agile methodology and practices
Manage business partner expectations, resolving conflicts
Ensure solutions are consistent with business objectives and strategy
Build and maintain strong partnerships with business, BTL, other PLO organizations, AS and GTS
Contribute to the documentation and visual representation of the end-to-end view of process, systems and data flows
Contribute to budget development and monitors budget within area. Optimize application portfolio and operating costs to drive ongoing business value
Bachelor’s degree or equivalent and a minimum of 8 years of relevant experience OR advanced degree and a minimum of 6 years of relevant experience is required
Strong knowledge of research & laboratory processes and technologies is required
Ability to relate business priorities to associated technology investments. Ability to recommend priorities based on highest business value based on multiple stakeholders’ needs is required
Successful project delivery experience is required
Understanding of departmental budgets and the ability to allocate resources accordingly is preferred
Thorough understanding of Agile with ability to coach/mentor IT and business partners. Working knowledge of SDLC including requirements elicitation, system design, development and validation/regulatory requirements is preferred
Minimum of three years of staff management and development is preferred.Info Technology

Senior IT Manager Resume Examples & Samples

Bachelor's degree and a minimum of 8 years of total business experience is required
Strong organization and results orientation skills and proven track record in executing complex projects from start to finish required
A minimum of 6 years of IT industry experience is required
Pharmaceutical Commercial experience is preferred
In-depth knowledge and experience delivering solutions to support business unit and brand/franchise and experience with Digital Media Marketing solutions including one or more of the following Web site marketing, digital advertising, SEO, social media, and/or CRM is required
A broad comprehension of Field Sales and CRM processes and best-practices, including call recording, territory time management, business planning, call planning is preferred
Up to 15% travel within the New Jersey & Pennsylvania area and occasional travel across North America is required.Business Relationship Management

Senior IT Manager Resume Examples & Samples

Drive Application Rationalization & ALM oversight
Ensure sector-region has adequate ALM hygiene in place continually
Experience in solution architecture of Data & Analytics is required (i.e. Data Management, Data Standards/Definitions, Data Quality, ETL, MDM, Big Data e.g. Cloudera, RedShift etc, Data Warehousing, Industry data sources e.g. IMS and Analytics with Tableau, Qlik etc)
Understanding of orchestration across commercial IT ecosystem (Commercial Ops, Medical Affairs, Digital Channels) is preferred
A minimum of 8 years of relevant experience that includes managing or directing an IT operation is required
Proven ability synthesizing leadership and stakeholder inputs into decisions and representing customers/users is required
Strong understanding of one or more of the following including: product development lifecycle, business theory, management, budgeting and/or business office operations is preferred

Senior IT Manager Resume Examples & Samples

Bachelor’s degree and a minimum of 8 years of relevant experience OR advanced degree and a minimum of 6 years of relevant experience is required
Strong knowledge of Clinical Development processes and technologies is preferred
PMI certification is preferred
Proven track record managing complex technology projects is required
Ability to assess project impacts and communicate the tradeoffs between businesses needs technology requirements, timelines, costs and risks is required
Thorough understanding of Agile with ability to coach/mentor IT and business partners. Working knowledge of SDLC including requirements elicitation, system design, development and validation/regulatory requirements is required
Strong communication and interdependent partnering skills in global setting is required

Senior IT Manager Resume Examples & Samples

Serve as an expert resource supporting one or more areas, processes, or technologies in Safety
Contribute to budget development and monitor budget within area
Strong knowledge of safety processes and technologies is required
Successful safety project delivery experience is required
Understanding of the business impact of different solutions and ability to assess impact and communicate the tradeoffs between business needs, technology requirements, timelines, costs and risks is required
Thorough understanding of SDLC including requirements elicitation, system design, development and validation/regulatory requirements is required
Strong communication and interdependent partnering skills in global setting is required.Info Technology

Senior IT Manager Resume Examples & Samples

Serve as an expert resource supporting one or more areas, processes, or technologies in Regulatory and Safety
Understand current regulations and keep up to date with regulatory changes
Build and maintain strong partnerships with business, business technology leaders and product line organizations
Contribute to business strategy and technology roadmaps
Maintain a strong industry network to leverage for collaborations
Bachelor’s degree and a minimum of 8 years of relevant experience OR advanced degree with a minimum of 6 years of relevant experience is required
Strong knowledge of regulatory processes and technologies is required

Senior IT Manager Resume Examples & Samples

Serve as an expert resource supporting one or more areas, processes, or technologies in Regulatory
Work with Regulatory BTL and business partners to develop and maintain Regulatory system roadmap
Bachelor’s degree or equivalent and a minimum of 8 years of relevant experience OR advanced degree or equivalent and a minimum of 6 years or relevant experience
Experience in the regulatory domain is preferred
Successful delivery experience for large, complex projects is required
Thorough understanding of SDLC including requirements elicitation, system design, development and validation/regulatory requirements is required.Info Technology

Senior IT Manager Resume Examples & Samples

A minimum of a Bachelor’s degree (or equivalent) with a focused degree in Computer Science, Information Technology, Chemistry, Biology, Engineering or Mathematics is required
A Master’s or Advanced Degree (PhD, Pharm D or MD) is preferred
A minimum of 8 years’ experience in IT, including solution design in the research computing domain is required
Familiarity with pharmaceutical research capabilities, processes and technology trends is also required
Data architecture and integration experience strongly preferred
Proven agent of change: demonstrated ability to influence strategic thinking and negotiate both horizontally and vertically to drive delivery of IT capabilities critical to the research strategy is required.Architecture

Senior IT Manager Resume Examples & Samples

Bachelor’s Degree in Computer Science, Software Engineering OR 5 years related work experience
Minimum of 3 years + Cloud & on premise application support experience
Minimum of 2 years + DevOps leadership experience
Minimum of 2 years + Software Engineering
Minimum of 5 years + IT Operations experience
Masters’ Degree in related Technology/business area
Management experience and a respected, credible leader
Strong supplier management skills
Demonstrated ability to conceptualize, launch and deliver multiple IT projects on time and within budget
Experience working with remote teams globally
Ability to manage multi-projects simultaneously
Ability to operate independently with strong discussion making ability
Individual must be process and customer focused
Results driven with a positive can do attitude
Highly team oriented
Can operate effectively in global networks and across all Honeywell Functions, SBU’s and Enterprise IT organization
Demonstrated success in cross SBU / “Matrix” Leadership roles
Ability to apply situational management techniques
Six Sigma / DFSS background, strong analytical skills
Understanding of the Honeywell Operating System and lean principles

Senior IT Manager Resume Examples & Samples

A bachelor’s degree with at least 8 years of relevant experience OR and advanced degree with at least 6 years of experience is required
3 years of staff management and development experience is preferred
Strong knowledge of research systems supporting modelling, statistics, and advanced analytics processes and technologies is required
Ability to relate business priorities to associated technology investments is required
Proven track record of successful project delivery with a complex, global organization is required
Experience with the management of budgets and allocating resources accordingly is required
Understanding of Agile Methodology is preferred.Info Technology

Senior IT Manager Resume Examples & Samples

Manage & lead the global Health Cloud operations team including technical solutions, implementations, and supporting Baxter’s quality install base. Understand and direct/participate in all phases of program implementations
Interact with business customers to understand their requirements and anticipate IT solutions based on business/technical knowledge. Manage the customer relationship with product sponsor(s)
Review product team deliverables to ensure quality (design walk-through, test results, etc.) and adherence quality standards/regulatory requirements
Manage program operations budget. Lead capital/expense planning for Product Lifecycle projects
Participate in the research, analysis, selection, implementation and maintenance of new tools, technologies and/or services
Manage Team of 15+ on shore and off shore operations resources
Hire/retain great talent. Develop, coach & provide challenging work for employees
Support the career development of their employees both within current position as well as in situations where employees move on to different roles with the Baxter organization
10+ years of systems experience including 5+ years in a leadership role
Expert in Product Management processes, Software Development Life Cycle (SDLC), IT Service Management (ITSM) and Customer facing systems operations
Proven track record of delivering products on-time and budget. Special emphasis given to leadership of cross-functional teams supporting highly available. external facing customer web applications
Solid background in leading highly effective, global teams
Cloud Operations experience, including designing/establishing infrastructure utilizing

Senior IT Manager Resume Examples & Samples

Demonstrated successful track record of design, development, and completion of projects in area of functional expertise
Demonstrated success of establishing, leading, and maintaining effective working relationships at the departmental level
Bachelor’s degree or equivalent combination of education and experience
5+ years experience as a Busines System Analyst
Solid working knowledge of Software Development Lifecycle (SDLC) methodologies – Agile and SCRUM knowledge is a big plus
Title insurance, escrow, mortgage and/or real estate industry experience is desired
Excellent organizational and time management skills
Prior history of managing resources is desired but not required

Senior IT Manager Resume Examples & Samples

Expert knowledge of JBPM, PEGA & Business Rules technologies
Knowledge of AngularJS, Bootstrap, REST, Bower, npm
Expert knowledge of Java and Oracle
Expert knowledge of Application architecture & design principles
Expert knowledge of Rapid and/or Agile Development
Expert knowledge of Software Engineering and solution design techniques
Expert knowledge of software development life cycle and project management life cycles
Ability to understand complex information, summarize and present in a clear, concise fashion to all levels of technology and business contacts
Experience in people management and team building
Experience creating SLA's and performing cost/benefit analysis for solutions
Highly proficient in Word, Excel, PowerPoint and MS Project
Strong customer service orientation and a professional approach; well-developed negotiation and influencing skills with the ability to manage conflicting points of view
Proven ability in effective stakeholder management and developing good relationships with business partners; ability to interact appropriately and effectively with all levels within the organization
Demonstrated ability to work effectively individually, with minimal supervision, with teams and remain flexible with shifting priorities
A self-starter, able to pick-up projects in mid-flight or start net new immediately
At ease with senior management and able to facilitate meetings in a professional and efficient manner
Excellent analytical, facilitation, influencing, negotiation, problem-resolution skills and consensus building skills
JBPM, Drools, AngularJS, Bootstrap, REST, Bower, npm
Pega Frameworks, including PRPC, Smart Dispute versions 5.5 and above
BIX versions 2.1 and above
Solid understanding of Pega Tools - Tracer and SMA for debugging, PAL for performance analysis and Preflight to check application Guardrails Compliance
Pega PRPC Integration Services (SOAP, SQL, File, Email, JMS, API), Java J2EE / Java Scripting
Filenet, Kofax knowledge
DBMS knowledge in Oracle, SQL scripting
CA7, EBX, MQ familiarity
Knowledge of SDM an asset
Strong research, problem solving and analytical skills
15+ years Application Architecture & Design Management experience
Previous experience with Digitization concepts, systems and tools a definite asset

Senior IT Manager Resume Examples & Samples

Effective delivery of market leading technology shared services offerings (e.g. Digitization & Automation)
Business ownership of Enterprise Automation Services (EAS) across the enterprise
Defining and building the business case for the Enterprise Automation Service, obtaining buy-in and establishing credibility for the service
Defining and implementing the new Enterprise Automation Services target operating model for digitization & automation applications and services
Develop the interaction model, service definitions, onboarding process, delivery model for new projects and detail service & support operational models for existing tenants
Build a COE that establishes best practices, supports users & development communities, provides training & education, and performs license management, customer management and resource management
Establish a Shared Application Service function that creates solution design & implementation patterns, rule set build patterns, SDK's/API's, re-usable templates, code snippets, OCA applications, workflow management applications and library management services
Establish a Platform Support Services function that institute ITIL & DevOps principles to build a market leading application support & operational capability that meets all operational service level requirements (Availability, MTTR, etc.…). This includes , patch mgmt., incident/problem/change/release mgmt., L3/L4 support, capacity planning, system administration, small enhancements and consumption monitoring & reporting
Establish a Delivery Services function to management $10-$15MM in annual demand for new projects and enhancements to existing projects.Explore external partnerships and implement vendor management discipline to simplify commodity services while focusing TD resources on strategic services
Establish a working relationship with ITS groups to manage downstream infrastructure as part of the end to end service offering and work with upstream TS partners to deliver D&A Technical Shared Services on-time and within budget
Oversee operational metrics and establish necessary improvement plans to ensure services achieve and retain market competitive status for both application service delivery and operational support
Building effective working relationships with the IT leaders (both application support and infrastructure) supporting the individual lines of business as a value added service provider
Build a high-performance virtual team achieving an effective balance of internal TD resources augmented by selected partners, both on-shore and off-shore
Blue Prism & Robotics & RPA technologies
IBM Watson & AI technologies
Java J2EE / Java Scripting
15+ years Technology Project Management experience

Senior IT Manager Resume Examples & Samples

External and internal component integration, synchronous and asynchronous interaction, core product configuration templates and accelerators
Lead a team of highly skilled and experienced senior solution designers
Work closely with vendors to ensure industry best practices are strictly adhered to
Work closely with technology stakeholders to build new solution design patterns related to business capability demand
Lead the design and implementation of PoCs and PoTs for upcoming digitization technologies
Establish reusable solution design and implementation patterns to optimize and standardize solution implementation cost and time to market
Deliver the design of reusable and combinable solution modules to facilitate standard implementation patterns of these defined modules
Institute the utilization of solution modules by all core platforms and integration layers
Deliver standards associated to logging and exception handling
Actively participate and stakeholder meetings, design, and architecture review boards
Work with project delivery teams to deliver and oversee the solution design of key line of business initiatives
Establish strong governance structure and process to ensure adherence to design standards and best practices
Deliver value to the bank by ensuring the D&A DSS platforms are designed to be stable, scalable, and easy to onboard to
Work with technology partners to develop the content for development and solutions design deliverables, ensure project estimates cover all activities within scope, including project management and application development, software quality assurance reviews, and vendor and contract management activities
Define the Application Development Vendor strategy and manage vendors and service level agreements
Coordinate with relevant stakeholders to support and develop sound business cases with an on-going focus on reusability, scalability, innovation and enterprise-wide solutions
Ensure the project team follows all quality assurance processes
Drive stakeholder communications, develop effective stakeholder management required for team delivery
Act as an escalation point for all risks and issues affecting the development team, and for working to define and implement mitigation strategies
Control change to development project scope through accepted change management processes, impact assessment and documentation
Responsible for delivering in line with financial forecast and plan, and achieving benefits targets as defined for Application Development teams
Manage and track costs in line with investment governance to deliver agreed outcomes and service-level within budget
Oversee demand management and project intake process, ensuring the development team can deliver on intake requirements and financial cost estimations are reviewed and approved
Identify all development related project dependencies and risks and ensures mitigation/contingency plans are in place for identified risks
Responsible for management of the overall development and design teams providing both leadership and technical guidance

Senior IT Manager Resume Examples & Samples

System administration, maintenance, and support of Microsoft Windows (Windows XP, 7, 8, and Windows 10), Mac OS X (El Captain 10.11) and Linux operating systems in an Active Directory domain
Remote administration tools such as Bomgar, Apple Remote Desktop, and others
Full drive encryption software such as McAfee Endpoint Encryption
Installation, configuration, and troubleshooting a variety of desktops (PC and Mac), networked hardware (printers and copiers), applications (Office, and etc.) and information access tools
CPanel administration (Linux, MySQL, PHP); some light server administration and patching is also required
Database administration to design and maintain MySQL and other relational databases
The design, maintenance, and administration of websites using WordPress, Drupal and cPanel
Adobe software including: Acrobat Professional, and Photoshop; Ability to program in HTML, SQL, CSS, PHP, JavaScript, XSL, XML
Demonstrated knowledge of the principles and practices of effective website design from both the server and client perspectives including site architecture, section 508/ADA compliance requirements, usability testing, search engine optimization and statistical analysis; the ability to support, educate and train faculty and staff on proper computing techniques
Attend monthly SCAD/DCS, Security, and ServiceNow meetings, as well as training opportunities and participate in other related forums
Manage all List-serves for the chemistry department
Be familiar with continuous integration; have the ability to work from and maintain existing code bases; and adhere to web standards
Have experience with WordPress and Drupal content management systems, including back-end development of new websites and in training end-users
Possess the ability to work across platforms on multi-operating systems including Windows, Linux and Mac
Manage other special projects as assigned
Keep abreast of industry trends and make recommendations for improvement
Manage and coordinate media needs for classes, talks, conference, and lectures
Purchase and install hardware and software for the chemistry department
Provide desktop support for roughly 500+ desktops, laptops, handheld devices, printers, scanners and plotters
Set up network access and host registrations
Support and educate faculty and staff on proper computing techniques
Solid and confident decision-making skills; outstanding judgment
Ability to prioritize, anticipate problems and take initiative
Prior experience managing a staff of two or more is required

Senior IT Manager Resume Examples & Samples

Define, ensure alignment and execute global strategies and solutions; partner with the business to identify opportunities for using technology as an enabler to improve, automate, simplify business processes and optimize total cost of ownership. Continuously manage business partner expectations
Conduct research on current / future technologies, processes and best practices, benchmark with other internal J&J companies and external partners, and determine application of new technologies in the Consumer Companies R&D organization
Partner with the business to understand and define business drivers and requirements of the initiated program(s)/project(s). Ensure design gap analysis and prototyping, test script authoring and execution, and deployment activities as needed
Prepare and deliver regular updates and communications (verbal and written) to the Business and IT Leadership teams, and extended business partners
Drive business process improvement initiatives and champion the change management efforts of IT initiatives within the business partner community
Focus on people and talent development, resource management, and the creation of a high performing team in partnership with direct reports. Role is expected to have five direct reports
Function as a team leader for technical application owners (TAO) of existing technologies and applications that support this function and ensure business partners are aware of new and emerging technologies in the consumer R&D space
Lead projects of medium to large complexity, and act as Liaison between the various IT organizations to ensure successful delivery of initiatives to the business partners
Provide coaching/guidance to peers, junior team members, co-ops and/or consultants
Interface with suppliers and vendors to evaluate software, hardware, or services and make recommendations. Partnering with Vendors to ensure compliance with J&J standards, policies and procedures
Ensure that J&J information assets are appropriately identified and valued, and are protected by complying with and enforcing all local and worldwhide security policies
Ensure that security is considered and emphasized in all IT plans and actions
People leadership experience is required
Experience in agile methodology is strongly preferred
Experience in managing matrix-based project teams including internal resources and contractors is required
Experience in managing complex global projects / processes / systems is required
A minimum of 8 years of IT experience is required
Hands-on experience supporting R&D groups are preferred
Hands-on disciplined project management skills are preferred
Working knowledge of the FDA and its processes is preferred
Experience with software validation (21 CFR Part 11) in GxP regulated environments is required
Hands on understanding of Design Principles (User Interface and Business Process Mapping) is strongly preferred
Working knowledge of core application development principles and SDLC methodology is required
Hands-on experience supporting an application portfolio (post-launch) is required
Working knowledge of Regulatory, Medical, Clinical, Toxicology, Consumer and Human Use Testing business areas is strongly preferred
Up to 20% travel, both domestic and international, may be required
Level of supervision needed – minimal as significant interaction and partnering expected.Business Relationship Management

Senior IT Manager Resume Examples & Samples

Participate in the global IT management team that directs and manages the Drivetrain business units IT activities
Deploy and maintain Drivetrain IT management strategy, reporting and communication throughout their area of responsibility
Manage the teams IT resources and workload within their area of responsibility
Lead their teams to deliver on-time, on-budget IT projects that meet slated business requirements
Indirect management of IT resources needed to deliver all forms of information technology to the DriveTrain locations
Communicate relevant IT-related information to superiors and peers in other functional areas
Recognize areas for internal business process improvement and presents the opportunities to the business effectively
Build and maintain expert knowledge in the IT industry and conveys that knowledge to others
Evoke creative and innovative thinking from team members while helping them to bring their ideas and career plans to fruition
Review the status reports of team members across projects and address issues as appropriate
Seek and capitalize upon opportunities to increase internal customer satisfaction and strengthen customer relationships

Senior IT Manager, Ediscovery Resume Examples & Samples

Develop eDiscovery IT roadmap, IT strategies, and address short term challenges arising from active legal matters, and lead the implementation of solutions
Technical Application Owner of the IT eDiscovery workflow and ITSAFE workflow, responsible for maintaining and updating to align with business and customer needs
Interface with IT teams to ensure effective management of collections data and drive process and technology improvements for data minimization
Provide technical requirements for and oversee development of eDiscovery IT infrastructure
Ensure legal and eDiscovery requirements are defined and included in efforts for new and emerging technologies
Understand and evaluate eDiscovery capabilities of new and emerging technology and make recommendations to management and the Law Department on potential and optimal approaches
Develop and implement a plan to defensibly dispose of data in collaboration with the Law Department
Develop strong working partnerships with key stakeholders including the Law Department, Records Management, IT, Privacy, external counsel and legal vendors in development and implementation of the strategies
Technical manager of the custodian data preservation and collections service, processes and tools, including the ITSAFE process
Identify and implement improvements in preserving and collecting data, including process improvements, new tools, equipment, etc
Manage budget, quarterly chargeback report, software, tools, equipment, supplies and resource contracts associated with the custodian and ITSAFE processes
Bachelor's degree is required. Bachelor’s degree in Information Technology, and/or other quantitative field is preferred
Minimum of 8 years of IT professional experience is required, preferably in a large, global organization
Knowledge of IT infrastructure technologies, including Desktop, Server and Networking systems is required
Minimum of 5 years of experience actively working in an eDiscovery role or with technology/processes supporting eDiscovery is preferred
Experience with eDiscovery tools including Symantec Clearwell and Guidance EnCase is preferred
Ability to evaluate emerging technologies and tools is required
Ability to apply knowledge of industry to resolve difficult and complex technical issues is required
Excellent communication skills, ability to network, interface and influence at all levels of the organization, cross sector, cross-functionally, and globally is required
Ardent sense of urgency and ability to make difficult decisions in a challenging work environment is required
Must be a Team player with strong collaborative skills
Proven skills to manage multi-faceted projects with the ability to build alliances is required
Ability for independent decision making within a team environment to support initiatives is required
Must have a global mindset with the ability to work across multiple countries and cultures.Information Security

Senior IT Manager Resume Examples & Samples

Business solution shaping and process re-engineering
Demand/portfolio & budget management
Lead multiple parallel teams in a matrix management structure with multiple internal and external groups
Strategy development and translating into executable plans
Accountable to sustain operational solutions leveraging IT shared services
A minimum of a Bachelor degree is required. An advanced degree is preferred
A minimum of 5 years of IT experience in designing, building and running business applications is required
A minimum of 3 years of experience within Supply Chain IT is highly preferred
This candidate must have a strong background with supply chain related technologies especially ERP (SAP) is preferred
The candidate must be a strong leader and team player
The ability to interact and lead at various levels within the organization and across regional organizations is required
Previous experience in a large global organization with a global mindset in presenting ideas within high complexity systems landscape is a must
The successful candidate must be self-motivated, have the ability to work with minimal supervision and have strong influencing skills
The ability to manage multiple priorities, build productive relationships, make decisions in an ambiguous environment, understand technical concepts, manage a portfolio of projects and effectively communicate are required for this role
Demonstrated leadership, as well as proven ability to develop and maintain effective business partnerships in a large corporation is required
Proven track record of identifying process improvements and developing systematic solutions is required
Prior experience managing people and/or leading teams is preferred
This position can be located in any Depuy-Synthes facility (ideally in PA, NJ, Indiana, Switzerland or Ireland) with flexibility to work in global time-zones based on the need
Require up to 25% domestic and/or international travelBusiness Relationship Management

Senior IT Manager Resume Examples & Samples

Oversees the implementation/integration of Communications technology and software applications to deliver best practice solutions to support both patient care and revenue cycle initiatives
Project management of all aspects of multiple IT projects including satisfactory performance of all applications supporting daily operations. Manage departmental budget performance
Evaluate current communications technology and vendor proposals for additional IT solutions; assure high level of technical design accuracy and system integration
Management responsibility for Infrastructure Analysts, Technicians (all levels), and Project Managers to include daily productivity, team building, mentoring and professional development
Design, develop and document appropriate procedures for work groups ensuring compliance to all department and hospital standards
Special projects and other duties as assigned
Minimum of a Bachelor's degree in Computer Science or related technology
Minimum 10-year experience in Health Care Communications Service Delivery
Minimum 5 years Managerial Experience
Valid Driver's License and reliable transportation are required

Senior IT Manager Resume Examples & Samples

Ensures sector-region has adequate ALM hygiene in place continually
A Bachelor’s Degree in Computer Science, Business Administration, or equivalent is required
Strong experience in solution architecture of commercial IT capabilities in a large enterprise required
Understanding of orchestration across commercial IT ecosystem (examples include: Sales/CRM, Digital Channels, Data & Analytics, Scientific & Medical Affairs) is required
Healthcare industry experience is highly preferred
Deep understanding of commercial business drivers/processes, and a proven ability to relate priorities to associated technology investments is required

Senior IT Manager Resume Examples & Samples

A minimum of a Bachelor's degree is required. A Master’s degree is preferred
A minimum of 8 years of IT experience
A minimum of 3 years of people leadership experience
Experience in managing matrix-based project teams including internal resources and contractors
Experience in managing complex global projects, processes and systems
Experience with modern cloud based application delivery (such as SaaS)
Business case/value case management experience
Hands-on disciplined project management skills
Experience with software validation in regulated environments
Working knowledge of core application development principles and SDLC methodology
Demonstrated ability to lead a team and manage work in accordance with full system lifecycle (SDLC) from concept to production deployment
Hands-on experience supporting an application portfolio (post-launch)
Proficiency in explaining technologies effectively to customers, communicating technical concepts in non-technical terms and transferring technical knowledge to Fortune 500/enterprise clients
Experience in agile / agile scrum methodology
Experience with agile delivery tools such as Jira
Hands on understanding of Design Principles (User Interface and Business Process Mapping)
Ability to operate independently and interface with senior business leaders
Self-starter with strong teamwork abilities and customer service skills
Extreme focus, attention to detail and delivering high-quality solutions
Strong background and experience in virtualization, network and other technologies
Prior experience in supporting global operations and following Enterprise level process frameworks such as ITIL
Up to 25% travel, both domestic and international.Info Technology

Senior IT Manager Resume Examples & Samples

Document, manage and execute Requirement plans and provide guidance to delivery teams
Train and Coach BUIT resources on content of high quality requirements documentation
Provide requirements assessment and risk analysis of requirements developed outside of the methodology standard
Ensure adherence of requirements methodologies within J&J
Support leadership in delivery of operational productivity improvement
Provide performance management and operational knowledge to leadership that focuses improvement efforts towards opportunities of greatest impact to our clients
Analyze both failures and successes to identify opportunities to significantly elevate competitive positioning and value proposition
Devise requirements remediation plan to improve content of assessed requirements
Support Requirements Center of Competency (CoC) by providing on-line requirements assistance to CoC portal users
Maintain and deploy CoC portal improvements, additional content, artifacts based on leading requirements techniques and J&J deployed methodologies
Track effectiveness of implemented process improvements and recommend to leadership any needed course corrections
Utilize voice of business and voice of customer from senior leadership, business directors, and clients to align process improvement efforts and ensure synergy in the support of strategic plans
Produce periodic and ad-hoc reports as per the management requirements to analyze trends, track critical service levels and key performance indicators for further efficiency opportunities
Communicating/coordinating with all locations within the global delivery team to ensure that milestones are met as per established plan
Develop and utilize process performance metrics data to drive on-going improvements
Provide input to Knowledge Acquisition plans and guidance to delivery teams
A Bachelor’s Degree in Computer Science, MIS, or related field is preferred
Minimum of 10 years relevant IT experience is required
Experience in a large global organization within the healthcare, life sciences or pharmaceuticals space is preferred
A minimum of 8 years of Business Requirements Management and Development experience is required
Experience decomposing, refining, and documenting requirements using a variety of graphical and textual techniques, including use case scenarios and diagrams, functional requirements specifications, activity and process diagrams is required
A track record of delivering high quality systems and products is required
Excellent interpersonal, communication, and management skills working in a matrixed organization are required
A minimum of 2 years of experience with Agile software development methods such as: Continuous integration (CI), Extreme Programming (XP), Kanban, Lean Software Development, Scrum or Scrumban is required
Scrum Master Certification is preferred.Info Technology

Senior IT Manager Resume Examples & Samples

5+ years of experience managing people
Proven experience developing employees and building organizational talent
SAP/ERP deployment experience
AD&S and/or Agile software development process experience

Senior IT Manager Resume Examples & Samples

Strong knowledge of Regulatory processes and technologies is required
Successful Regulatory project delivery experience is required
2 years of broad technology experience with ability to lead assessments of proposed solutions and develop recommendations is required
5 years’ experience in Content Management principles and technologies to include Veeva, Documentum, Insight Suite for Regulatory Submissions is required
Experience in complex budgeting and determination of Total Cost of Ownership to facilitate back charging to customers on a shared service platform is required
PMx Certification preferredIT Management

Senior IT Manager Resume Examples & Samples

Bachelor's degree (BA/BS) from four-year college or university and a minimum of six to ten years of related experience and/or training
Programming and scripting language experience (in one or more of the following: Java, NodeJS, Ruby, Scala, Python, Powershell, Bash, Golang)
Some experience with cloud IaaS and PaaS platforms (one or more of the following: Azure, AWS, Rackspace, Heroku, CloudFoundry, OpenStack)
Experience with back-end service-oriented architecture (SOA) systems, REST APIs or microservice architectures
Experience with front-end web application development (one or more of the following: HTML, Javascript, CSS, AngularJS, React)
Experience in Windows and Linux-based OS environments and related tools (one or more of the following: Windows Server, IIS, Apache, Nginx)
Experience with administering back-end database technologies (one or more of the following: MongoDB, SQL Server, MySQL, Postgres, Cassandra, Oracle)
Some experience with testing automation tools (unit, integration and acceptance tests)
Some experience with infrastructure automation tools (one or more of the following: Chef, Puppet, Saltstack, CloudFormation, Azure Resource Manager, Docker)
Experience with Continuous Integration and hands-on experience (tools like Jenkins, TeamCity, Team Foundation Server, MSBuild, Maven, Ant, Bamboo, CircleCI, TravisCI)
Self-motivation
Communication skills, verbal and written, to both technical and non-technical audiences
Client-focused attitude
Team player attitude with strong inclination to collaboration
7+ years hands on development experience
5+ years’ experience with Agile software development methodologies
2+ years of management level experience

Senior IT Manager Resume Examples & Samples

Deliver enterprise wide scalable technical solutions
Collaborate with the Finance, HR, Tax and Legal teams to define business requirements
Lead the technical design & delivery for business applications in the area of Finance, HR, Tax and Legal
Work closely with vendors/system integrators in delivering technical project deliverables

Senior IT Manager Resume Examples & Samples

Evangelize the creative use of data and analytics to solve business problems
Define strategic product roadmaps for enterprise architecture and big data analytics portfolio
Influence and engage business partners and senior leaders in the company on the direction of the architecture, Big Data market space, and analytics and its organic business growth
Determine the key areas where architecture, and big data analytics should be investing in order to maximize benefits
Maintain competitive edge with evaluation of new technologies
Champion a data-driven culture and drive long-term business value creation through development of best-in-class analytics capabilities, enabled by high data integrity in a secure and scalable infrastructure
Build analytics center of excellence
Lead delivery and ongoing management of BI and analytic solution roadmaps
Lead individuals, teams and an entire organization to perform at a higher level and to embrace change; negotiates skillfully to achieve a fair outcome or promote a common cause
Communicates a compelling vision and is committed to what needs to be done; inspires others; builds motivated, high performing teams; understands what motivates different people
You are curious, have a research mindset, love bringing logic and structure to loosely defined unstructured problems and ideas
Ability to effectively work independently/motivated; ability to handle multiple priorities
15+ years of experience in enterprise landscape
8+ years of experience in business intelligence/analytics
2+ years of experience in big data analytics, strong knowledge Big Data ecosystem
2+ years of enterprise application footprints, and enterprise architecture practices
2+ years of experience across manufacturing/supply chain/Finance/Sales
2+ years of experience in Data Warehousing and analytics architecture
Superior customer and communications skills, both written and verbal
Lead and Manage high performance dev/ops teams
Results- driven orientation

Senior IT Manager Resume Examples & Samples

Lead a team that comprises of solution designers and service analysts
Obtain business requirements and translate them into cost effective technical, functional, and operational design specifications (with cost and schedule associated) and work/negotiate with Vendor to deliver the solutions all the way through into post go-live
Ensure that the vendor delivers solutions that are flexible, extensible and meets functionality, operational and scalability requirements
Provide day-to-day operations support of applications. Accountable for the ongoing support and maintenance capacity management, performance and supportability of all applications in the respective application cluster and their technology platforms
Responsible for the support of applications running on various technology platforms and to manage support requests as business needs evolve
Manage the vendor’s SLA performance, including their obligations to ensure timely and quality requests delivery, up keep system health, availability and other system KPIs

Senior IT Manager Resume Examples & Samples

Results oriented with the ability to inspire passion in others
Relentless high standards (is never satisfied with the status quo)
Ability to dive deep and is never out of touch with the details of the business or the technology

Senior IT Manager Resume Examples & Samples

Plan, manage and support the company’s middleware technologies including Oracle Fusion Middleware, File transfers, Managed B2B Service and API Gateways
Lead a team of middleware developers and support staff in delivering large and complex integration projects
Formulate and execute the technology vision and direction of the organization’s integration efforts in partnership with Enterprise Architecture and IT leadership
Manage vendor relationships and finances
Drive continuous improvement for support staff, processes and tools
10+ Years of IT experience with 5 years in leading middleware initiatives with hands-on experience within a Fortune 500 or similar IT environment
5+ years with a major middleware product such as Oracle, WebSphere or Tibco of which 3+ Years should be experience with Oracle Fusion Middleware,
Demonstrated ability to execute basic financial analysis, such as ROI, TCO models
Experience with a major retailer
Big4 Consulting experience
Graduate degree
Experience with API management
Experience with Agile Methods
Experience with Performance Engineering

Senior IT Manager Resume Examples & Samples

Bachelors degree or equivalent, in related subject (preferred)
An aptitude of various Commercial IT technologies specifically in the area of sales and marketing, Field Sales Mobile Solutions, CRM solutions and analytical platforms
Experience with additional Salesforce.com technologies including, but not limited to: Data Cloud, Analytics Cloud, App Cloud; Force.com (Paas), Salesforce 1 (mobile platform), Heroku, Familiarity with SFDC APEX language
Experience in the Healthcare, FMCG (Fast-moving consumer goods) and/or medical technology industries is a plus
Industry, business process and business strategy knowledge, operations knowledge, domain expertise, experience working across multiple levels of business stakeholders
Experience with Salesforce.com CRM service technologies: Sales Cloud (including DSA), Service Cloud, Marketing Cloud, Community Cloud (including Chatter) and AppExchange. SFDC platform management proficiency including contracting & licensing, operations management, web services
Excellent communication skills with the ability to present complex ideas in a clear, concise fashion to technical and non-technical audience
Demonstrated organizational skills, analytic capabilities, and attention to detail to facilitate a close relationship with respective IT & business teams. Ability to work with virtual, multi-cultural, global cross functional teams
Strong business judgment and decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives

Senior IT Manager Resume Examples & Samples

A minimum of 3 years of experience within Supply Chain field is required (IT or SC function)
Experience in one of more of new generation SC technologies is required - product tracking, partner collaboration technologies, Supply chain modeling, 3D print enabled supply chain
Healthcare industry experience is preferred but not required
Previous lead experience in a large global organization with a global mindset in presenting ideas within high complexity systems landscape is a must
This position can be located in any Depuy-Synthes facility (ideally in PA or NJ) with flexibility to work in global time-zones based on the need
Require up to 25% domestic and/or international travelInfo Technology

Senior IT Manager Resume Examples & Samples

Act as a liaison between business leaders, system users and internal and external development teams evaluating user needs and system capabilities with a focus on improving existing processes. This requires capturing user input related to process or system improvement needs to evaluate for improvement opportunities
Lead cross-functional teams in the implementation of multiple business system enhancements coordinating evaluation, testing and change management processes end-to-end while using established project management skills to document requirements, establish scope and objectives and determine strategy for implementing systems that achieve business goals
Work with development team to write functional specifications that may cover multiple systems along with advanced database queries to work through the development process, the testing of system enhancements and maintaining documentation for assigned business systems and recommend improvements to processes and procedures
Present detailed process and system changes to leadership
Develop metrics and document basic report requirements as identified by the business to ensure business systems are standardized and continue to work properly
Development and management of application support processes
Manage and improve Documentation of essential functions within Applications
Bachelor's Degree in related field (Business Administration, Organizational Development or Information Technology) or equivalent combination of education and experience preferred
10+ years of related IT management experience required
Corrugator Industry Knowledge and experience (Amtech Imaginera, Kiwiplan or equivalent application experience desired)
Strong sense of teamwork -- ability to collaborate with cross-functional teams
Strong organizational skills; ability to prioritize, maintain attention to detail and recognize time constraints
Business analyst experience
Strong working knowledge of project management tools (Microsoft Project, Lean)
Proficient in Microsoft Office and enterprise management systems
Advanced SQL/DB management skills
Advanced report design/writing experience to include script and data collection logic
Ability to build and maintain working relationships as well as develop rapport/credibility with diverse groups that include team members, vendors and other departments involved in projects
Ability to influence and drive for consensus
Broad understanding of business processes
Strong analytical, troubleshooting and decision making skills
Strong verbal and written communications skills
Self-motivated and able to work with minimal supervision

Senior IT Manager Resume Examples & Samples

Perform supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing staff. Manage performance concerns and disciplinary action in accordance with established procedures
Provides career planning advice to staff and creates development plans to help them achieve their career goals including assigning work which leverages their skills and capabilities and provides them with learning opportunities
Work with business partners and/or leadership to understand and anticipate business and IT needs
Develops integrated strategies, operating plans, targets and measures for a major functional area within IT and leads day to day delivery of its services, programs and activities
Establish and administer functional area budgets, prepare cost/benefit evaluations and ensure cost efficiencies
Negotiates for, sources and obtains financial, physical or human capital to support long-term projects and programs
Develop and ensure systems, procedures, methods, standards and controls are created and followed which foster operational efficiency, monitor compliance, mitigate risks, and achieve functional area results
Develop and implement innovative services, business solutions, and programs, provides technical leadership and oversight on projects, and collaborates with others on integrated solutions and initiatives across the enterprise
Anticipates and analyzes trends in technology and assesses the impact of emerging technologies on the business
Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools
Bachelor's degree in Computer Science or other technical field or equivalent work experience
8+ years of progressively responsible positions in Information Technology including 5+ years’ experience in IT discipline, e.g. customer relationship management, portfolio strategy and roadmap development
3+ years of leadership experience in all aspects of a specific IT discipline, e.g. IT/LOB customer relationship management, portfolio strategy and/or demand management
3+ years’ management/supervisory experience in specific IT functional area discipline, e.g. applications development
Demonstrated leadership and experience managing multidiscipline, high-performance work teams
Strong competency in project management and execution of multiple or large projects
Experience working with customers to develop solutions to complex business problems
Proven ability to communicate effectively with internal/external stakeholders to support business initiatives
Proven ability to function in an environment which requires flexibility, good judgment and intelligent decision making, often based on limited information and/or extreme conditions
Ability to formulate, implement and evaluate plans, programs and procedures applicable to customer relationship and demand management
Experience in IT planning and business relationship management
Experience working in a matrix management organization
Experience with product development and management

Senior IT Manager Resume Examples & Samples

Provide end-to-end Request for Quote Process (RFQ) support. Support includes but is not limited to: conducting a detailed review of RFQ’s, working with Solutions/Engineering/Operations to qualify and document requirements, working with IT Functional teams to clarify requirements and design & document solution response; based on solution design coordinating IT pricing inputs, preparing IT cost model, developing IT value proposition, and facilitating IT Cost Model review and approval. Proposal work is an iterative function and requires strict versioning discipline
Manage a team of IT resources in support of the sales process and solution architects that design the technology solution and support the project team during deployments
Presentations to potential clients regarding IT capabilities and chosen solutions in support of the sales process
Conduct market and competitive research to identify broad business trends and assumptions that may affect business and/or IT strategy and service delivery options. Acts as an advisor to the verticals and sales teams on ways to exploit technology for competitive advantage
Provide leadership with regard to proactive sales and consultation with the business including but not limited to transactional services and strategic initiatives
Facilitate and/or participate in special projects as assigned

BTL, IT Head TH, Senior IT Manager Resume Examples & Samples

Master/Bachelor’s degree in related field
Deep understanding of business drivers/processes and ability to relate priorities to associated technology investments
Experience working across multiple levels of an organization, knowledge of trends (e.g., digital, big data)
Expertise driving adoption to improve IT, business experience, previous experience driving technology strategy for a line of business
Able to synthesize leadership and stakeholder inputs into decisions
Able to represent customers/users and can translate business process needs into IT solutions
Ability to work at an abstract level and continuously “pivot” to arrive at the highest impact answer for the customer
Strong understanding of product development lifecycle
Excellent written and oral communication skills, excellent interpersonal skills, ability to motivate in a team-oriented1700160477W

Senior IT Manager Resume Examples & Samples

Manage team of up to technical specialists (including consultants/contractors)
Demonstrate solid technical knowledge and business acumen
Works with limited oversight/comfortably address complex problems in a manufacturing environment regulated by the FDA
Strong knowledge of corporate IT/IS policies, standards and procedures and have excellent interpersonal communication skills
Establish departmental objectives/ensure they align with the Global IT vision and objectives
Plan/implement procedures and systems to maximize operating efficiency
Implement IT security best practices to ensure safety of data and systems
Interact regularly with internal/external customers to understand business needs/determine potential solutions
Review team, group and business deliverables to ensure quality (design walk-through, test results, etc.) and adherence to specific processes, standards and regulatory requirements
Participate in budget process/adhere to a fixed operating budget. Assist the business with identifying IT capital and operating expense requirements
Participate in the research, analysis, selection and implementation of new tools, technologies and/or services
Provide business-level support by analyzing requirements, researching potential solutions, recommending hardware and/or software, and partnering with Plant leadership to introduce technologies
Participate in the strategic planning process and align with the Global IT mission
Develop, gather and measure relevant productivity metrics
Manage and participate on Plant projects as required
Excellent interpersonal communication and public-speaking skills
Ability to hire, train, coach, motivate, inspire and influence technical personnel
Extensive experience leading technical personnel responsible for supporting all Microsoft Windows operating systems (Windows XP, Windows 7, Windows Server 2008/2012)
Proficient with all Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Access)
Basic knowledge of VMware, ESXi and vCenter configuration, administration and utilization
Knowledge of Manufacturing Operations and Enterprise Management Systems
Ability to drive results through others by collaborating with other Global IT organizations and personnel
Familiarity with performance management concepts and execution tactics
Experience providing executive-level briefings and presentations
Strong leadership and presentation skills

Senior IT Manager Resume Examples & Samples

10+ years of technical management experience
7+ years of Oracle eBusiness Suite experience
Experience writing custom production code, building algorithms, and or object oriented design
Experience managing managers

Senior IT Manager Resume Examples & Samples

Assist in the development and maintenance of monthly reporting metrics using new or existing IT infrastructure
Where necessary, re-engineer applications support to ensure it aligns with business processes, tactical planning, and strategic vision
Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users
Review performance of IT systems to determine any operating costs, productivity levels, and upgrade requirements
Oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs
Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts
Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision
Manage IT staff (build center personnel), including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions
Work directly with other mission partners to ensure best practices are being followed and deployed timely
Lead a team of IT document specialist responsible for creating and maintaining all SOP’s for the Logistics & Procurement division
Active TS/SCI with Poly is required
BS degree from an accredited engineering school and five (5) to eight (8) years of engineering experience, or a MS degree from an accredited engineering school and four (4) to six (6) years of engineering experience, or Ph.D. from an accredited engineering school and zero (0) to three (3) years of related engineering experience
Advanced oral and written communication skills are required along with comprehensive knowledge of company policies and procedures, and work flow processes
Technical understanding of systems, scanners, and applications
Knowledge of Maximo Platform & Microsoft Office applications, such as Word and Excel
Must be able to communicate effectively both verbally and in writing
Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation
Must be able to interface with individuals at all levels of the organization both verbally and in writing
Must be well-organized with the ability to coordinate and prioritize multiple tasks simultaneously
Self-motivated and results oriented, including the ability to prioritize several conflicting demands to achieve optimum service performance while maintaining a sense of urgency
Must possesses customer service, excellent communication and organizational skills
Must work well under pressure to meet deadline requirements
Must be willing to travel locally as needed
Must take and pass a drug test, background check
The candidate must be safety minded and act accordingly. At times this candidate might be asked to help receive items from our daily trucks and stage for receiving team

Senior IT Manager Resume Examples & Samples

12+ years of IT experience
5+ years supporting complex client business capability needs, requirements assessment and solutions development
3+ years of business and/or technical consulting experience
2+ years of experience and strong knowledge of Enterprise-class architecture concepts, definition, and creation
5+ years working with data integration, exchange, and/or warehousing solutions and experience with Enterprise-class data modeling methodologies and tools
5+ years of experience as a technical analyst
2+ years of experience with cloud-based solutions (e.g., applications (SaaS), platforms (PaaS), and infrastructure (IaaS)) within an Enterprise environment
Advanced degree in Computer Science or business related discipline
High degree of ‘learning agility’ with the ability to readily consume and apply new information and concepts with developed analytical problem solving skills
3+ years of experience leading/managing direct (or indirect employees in a matrixed organization)
Strong knowledge of with 5+ years of experience in IT Process Management
Experience managing a global team or program
Experience in business capability modeling and process management and engineering
Business focused leadership with ability to turn business vision, capability needs, and process requirements into IT deliverables
Strong communication skills, including with employees, clients, senior management and vendors
Ability to work collaboratively and partner with business leadership, employees, and vendors
Demonstrated ability to work across many levels of an organization, from VP to non-exempt staff
Demonstrated ability to work in a virtual organization
Proven knowledge and discipline around departmental budget planning and execution
Ability to manage multiple priorities simultaneously
Excellent presentation skills including the ability to translate technical information into business terms
Technology competence with reasonable credibility to technical staff
Methodology training and organizational capability & process implementation successes
Experience mentoring, training and coaching less experienced staff
Establish professional development needs for practitioners in solution area
Work experience in the Medical Device Industry, or other regulated industry
Ability to mentor and develop technical resources in architecture development
Able to work independently as well as cooperatively
Must be able to travel independently to various Medtronic buildings/sites

Senior IT Manager Resume Examples & Samples

Effectively manage the performance of Corporate IT department and project team members and be accountable for delivery on Corporate IT projects
Partner with project managers and PMO organization to ensure quality project delivery that aligns with IT PMO standards; Ability to recognize schedule, budget, or scope risks and coach team to proactively mitigate
Communicate clearly, concisely and accurately with peers, customers, team members, and leadership verbally and in writing
Demonstrate the importance of relationships by modeling behaviors that promote effective interactions between individuals in a work group and between work groups
Achieve consensus on decisions and communicate with impacted individuals or groups
Demonstrate focus on safety and customer service
Adhere to Duke policies and ensure necessary administrative procedures are followed
Manage to resolution for complex problems
Bachelor degree in Computer Science, BS Degree in Business (MIS) or related discipline; OR 10 years IT related experience in lieu of the degree, in addition to 2+ years of previous management experience, preferably in an IT related field in lieu of a degree
Managerial experience for a diverse workforce from multiple sources in various geography such as: employees, contractors, vendor and off shore initiatives
Experience with Agile implementations
Ability to communicate professionally with individuals from different business areas and within IT at the appropriate levels of detail (team, customer, senior leadership)
Ability to aggregate information and present to an executive audience and to develop metrics that measure team performance
Ability to engage the right resources with urgency appropriate for the issue
Ability to digest options, provide direction for parallel diagnosis and to make decisions effectively
Experience with large enterprise systems (Security, Finance, HR, Document storage) and testing tools
Ten or more years of experience with key leadership roles in application delivery projects
Experience as a Business Analyst or managing Business Analysts
Experience managing customer relationships

Senior IT Manager Resume Examples & Samples

Effectively manage the performance of CIP Implementation team members to ensure successful completion of key team objectives
Provide business area program leadership and engagement in the enterprise NERC CIP Tools program to ensure implementations achieve both compliance and operational goals
Provide coordination, oversight, reporting, and issue resolution for implementation of CIP Version 6 at Transmission and Fossil Low Impact site
Perform consulting and QA assessments of CIP-related implementations to ensure business area projects understand, plan for, and implement compliance requirements
Perform training, change management, and communication leadership for CIP implementations and ongoing compliance activities
Provide leadership, input, and oversight for the implementation of the NERC CIP Recovery plan
Influence new standard development through industry and regulator engagement
Interpret new CIP standards, work with business areas to identify implementation plans, and oversee new standard implementation
Experience leading large programs, particularly with Agile methodology

Senior IT Manager Resume Examples & Samples

Bachelor’s degree with at least 8 years of relevant experience OR and advanced degree with at least 6 years of relevant experience is required
4 years of staff management and development experience is preferred
Strong knowledge of Commercial systems supporting CRM (Veeva, SFDC), multi-channel digital engagement platforms, analytics is required
Experience with the management of budgets and allocating resources accordingly is preferred
Understanding of Agile Methodology is preferred
Thorough understanding of SDLC including requirements elicitation, system design, development and validation/regulatory requirements is required.1700166108W

Senior IT Manager Resume Examples & Samples

Provides subject-matter-expertise and management across many technical disciplines, capabilities, services, technologies, domains or systems
Manages other people managers. Provides leadership coaching to other managers
Proactively identifies implements and manages process improvements and agile solutions within functional area
Successful experience leading large teams, and ability to manage scrum of scrums. Ability to build self-organizing Agile teams with cross functional skills
Leads cross-functional discussions/initiatives to anticipate and mitigate issues and achieve required outcomes within required time frames
Sets, articulates and oversees achievement of goals for multiple work units/sub-units/functions
Provides thorough subject matter expertise across Channel sales performance and Compensation management including technical capabilities, data management, services and systems to provide input and recommendations into enterprise strategy to IT Director or higher
Ability to strategize and execute business centric future state for an integrated environment for Agents, Group, Member and Internal employees across all channels (Mobile, Tablet, Desktop etc)
Participates in ad-hoc work groups supporting IT strategy
Ensures adherence to practices, procedures, precedents, policy and senior leadership direction
Demonstrated the ability to implement multiyear road maps and ensures that expenses fall within budget across multiple years

Senior IT Manager Resume Examples & Samples

Personnel Leadership -Manage a team of Assistant IT Managers, Project Managers, Scrum Masters, and developer resources, distributed across FRB San Francisco and FRB Richmond which includes, but is not limited to: Staff motivation; Career development; Assessing training needs; Building and maintaining trust and respect; Setting expectations and providing continuous feedback on performance; Coaching, professional development and mentoring; Succession planning
Portfolio Management -Monitor projects and production support to ensure adherence to defined standards and industry best practices; Drive the delivery of high quality, high value products to meet or exceed customer expectations; Build and maintain relationships with customer management peers and demonstrate emotional intelligence; Compile and manage demand for services; Create and manage team budgets; Act as primary point of escalation for Project Managers and resolve issues and dependencies; Analyze operational metrics to maximize team efficiency and balance workloads; Set project priorities to meet strategic objectives set by department Senior Management
Change Management -Focus on continuous improvement, critical thinking, including changes to business processes, systems, and technology, job roles and organizational structures. Creating and implementing change management plans that minimize employee resistance and maximize employee engagement. Drive faster adoption, greater ultimate utilization and higher proficiency of the changes impacting employees in the organization such that business results are achieved. Work very closely with the program staff, multiple development project teams, hosting partners, and the Cash line of business
Group and System Initiatives -Act as a change agent and champion; Encourage innovation and continuous process improvement; Collaborate with IT peers and superiors to define process improvement initiatives; actively participate, support, and advocate for group, division, bank and system-level initiatives
10+ years of proven experience in IT/software development projects and supporting critical business applications
5+ years of proven experience in managing IT projects with moderate to high in risk and complexity
5+ years managing resources in a matrixed environment and across geographies
Proven people management experience in successfully leading, coaching and developing staff to create high performing teams
Strong written and verbal communication and interpersonal skills to include: demonstrated ability to communicate complex issues succinctly; create and conduct effective presentations; experience building strong client relationships through collaboration while exercising influence and negotiating skills to achieve desired results
Proven ability to collaborate with others, initiate action, adapt to change, demonstrate leadership and accountability, make difficult decisions, and accept challenging assignments
Self-driven and motivated working style
Bachelor's Degree in any business/technical discipline or equivalent experience
20% of Travel is required
Must be Green Card holder with intent to become a U.S. Citizen, EAD status or a U.S. citizen
Banking and Financial Services industry experience or large program management experience
Experience with Process Improvement initiatives (CMMI, LEAN, etc.)
Experience with Agile team development processes and practices

Senior IT Manager Resume Examples & Samples

Strong business knowledge, presentation skills, verbal and written communication skills and teamwork skills
Be able to communicate confidently with business counterparts
Strong project management knowledge and experience

Senior IT Manager Resume Examples & Samples

Bachelor’s degree with at least 10 years of relevant experience OR and advanced degree with at least 8 years of relevant experience in Business Intelligence, Analytics, and Data is required
8 years of staff management and development experience is preferred
Technology leadership in the areas of customer engagement, analytics ingestion, transformation and data storage to shape and design solutions and deliver effective user-centric and intuitive analytics tools and dashboards is required
Expertise in design and development of Analytic, BI and predictive solutions and underlying architectures is preferred
Advanced abilities with current analytics/big data applications/tools is required
Extensive understanding of data warehousing/mining, ETL, data cleansing and enabling architectures/concepts is required. Solid experience in data management (data/analytics governance, master/reference data, metadata, and data quality), data modeling and database design involving any combination of Data ware housing and Business Intelligence systems and tools with Open source Hadoop stack
Advanced ability for a rapid understanding of business processes, and their technology implications and requirements is preferred
Experience with traditional & Cloud based data technologies (ex. AWS RDS, Redshift, Oracle, MS SQL, S3) are required
Experience in architecting, designing, and developing analytic solutions using Big Data architectures (e.g., data lakes, active archives, discovery/exploration sandboxes)
Strong knowledge of Commercial systems supporting CRM (Veeva, SFDC), multi-channel digital engagement platforms and analytics is required
Experience working in a Shared Services IT Operating model where development and support services are provided by shared services organizations that support multiple functional and organizational units
Thorough understanding of SDLC including requirements elicitation, system design, development and validation/regulatory requirements is required.1700177455W

Senior IT Manager Resume Examples & Samples

The ability to develop a strong working relationship with the CTS Technology partners and balance that with strong working relationships within ITS
Strong people management and coaching to team of 15+ IT professionals
Participate and support development of strategic direction of the department
Act as a point of escalation for project delivery issues from the supported LOB
Be comfortable overseeing a dynamic team of Project Management Professionals
Development and delivery of metrics and dashboard reporting to support the needs of CTS
The individual also requires very strong leadership qualities with proven experience
Support a work environment that promotes quality, customer service, teamwork and meeting commitments
Identify and implement process improvements that will improve quality, efficiency and reduce costs
The individual will assist with providing timely and accurate communication to all levels of the organization
The individual will work to identify, enhance and communicate best practices for the PDL community

Senior IT Manager Resume Examples & Samples

Is a strong people manager being able to manage a team up to 15 people
Is a strong team coach and developer who enables his/her team to become self-managed, with a strong team spirit. Develops a team that holds each other accountable for high standards
Understands HR processes like objectives setting processes and Individual Development Plan development
Creates a learning organization. Ensures training plans are developed :develops the right skill mix both from a soft skill as from a technology mix perspective
Ensures his/her team develops communication skills to ensure inter-team and intra-team communication
Ensures the team is mentored and coached in the agile methodology and principles and understands the agile goals
Needs to have strong vendor relationship skills and develops his team in the same
Strong people manager / Agile thinker that embraces a culture where people are collaborative, self-engaged and communicate well
In terms of managerial skills, the manager needs to
Understand budget management
Able to build and develop new teams – able to identify skill gaps and fill them
Understand Capacity and Resource Management
Understand Vendor Management
Technology background
Business Intelligence (SAP HANA BI / Salesforce)
Work with the application architect to develop an application roadmap
The Manager needs to have a good understanding of IT processes (application space). Able to set-up Support Models and Manage the support processes
Good understanding of the agile project methodology
He/She needs to be a positive, creative and innovative personality
He/She needs to be able to work in a global context, sensitive for different cultures and able to bring them together
4 yr. University degree required
Demonstrated management and leadership skills
Strong in coaching and people development
Understanding of HR processes like objective setting and employee development
Strong in vendor management skills, consulting and negotiating skills
Ability to direct efforts of others in remote locations in different time zones
Proven skills in conflict management
Experience with budgeting
Skills in Excel /Word / Powerpoint / MSProject
Strong decision maker, excellent in follow-up, organizing and planning
Technical background in different IT technologies
Excellent written and verbal communication skills in English; ability to communicate in other languages relevant for the region is a plus
Ability to troubleshoot difficult problems under time constraints

Senior IT Manager Resume Examples & Samples

Excellent communication, leadership, interpersonal, and project management skills
Ability to translate communication needs of employees/customer not versed in computer terminology for both hardware and software into meaningful solutions
Strong understanding of business operations and needs, in order to establish credibility and to assert oneself as a trusted partner to the business users
Strong negotiation and consensus building skills when dealing with internal customers, stakeholders and team members
Knowledge of Information Technology operations, including but not limited to: Data Center, Help Desk, Project Management, Application Development and Network Engineering
Knowledge of Local Area Network, Wide Area Network, Voice-over-Internet Protocol, BlackBerry Enterprise Server and telecommunications
Knowledge of MAXIMO, DYNAMICS and EXCHANGE applications
Bachelor’s degree in Computer Science, Information Systems or a related field
Master’s degree in related field with a technical discipline preferred
Ten (10) years’ or more progressively responsible experience in Information Technology with three (3) years’ or more experience in management preferred
Previous project management experience with information technology and/or communication projects or programs preferred
Previous management experience in information technology and/or tactical communications projects or programs preferred

Senior IT Manager Resume Examples & Samples

Responsible for managing the Patch Management program; understands the fundamental business activities performed by Ross and the IT infrastructure to evaluate the appropriate risk and recommend appropriate remediation solutions for identified vulnerabilities and software currency
Drive evaluation, product selection, implementation and administration of tools to provide efficiencies in packaging, testing and deployment of software patches
Coordinate work efforts with other teams such as business portfolios, vulnerability team, infrastructure management, security operations, governance & risk. Communicate project and operational metrics
Manage a staff of patching engineers and analysts, and prioritize project and operational work efforts
Manage the recruitment, retention, and career development of team. This includes managing, mentoring, and leading internal and external staff as defined in project structures
Develops action plans, schedules, budgets, status reports and other management communications intended to improve the patch management program at Ross
Defines, develops and maintains strategic and tactical plans, negotiates projects, services and contracts with partners, service providers and consulting firms. Participates in strategic planning and annual budgeting process
Stays informed about the latest developments in software patching, including new products and services, through on-line news services, technical magazines, professional association memberships, industry conferences, special training seminars, and other methods
Manage a multi-million dollar budget (capital and expense). Maintain relationships with vendors
Monitors current and proposed laws, regulations (ie. PCI, SOX, HIPPA) and industry standards related to information security and privacy, so that Ross Stores is warned in advance and is ready to be fully compliant with these requirements
At least 10 to 15 years’ experience supporting IT systems, processes or capabilities
Minimum of 10 years of progressive IT experience with at least 8 years in Infrastructure and software support
Minimum 5 years in supervisory position of infrastructure support staff
A solid understanding of industry best practices for Patch Management; specific demonstrated experience mapping business processes and comparing those processes to industry best practices
Technically competent; able to supervise internal engineer, analysts, consultants and external vendor resources
Undergraduate degree in information systems, computer science, or a related technical discipline
Experience with the Microsoft Office Suite, Microsoft Project and Visio, Microsoft System Center Configuration Manager
Engineer I
Engineer II

Senior IT Manager Resume Examples & Samples

Analyzes management needs regarding information retrieval, data control and use of computing and data processing resource and processes
Maintains knowledge of emerging technologies and recommends/evaluates technologies
Ensures proper coordination between assigned staff and all interfacing staff and groups
Establishes performance goals, allocates resources, assesses annual performance and recommends individual merit and promotional increases
Responsible for professional development and training of team members
Bachelor’s Degree - Required
10 - 12 years

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How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume