Quality Management Resume Samples

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R Sauer

Raul

Sauer

88389 Marquise Brook

Philadelphia

+1 (555) 719 4614

88389 Marquise Brook

Philadelphia

Phone

p +1 (555) 719 4614

Experience Experience

Dallas, TX

Registered Nurse / Quality Management

Dallas, TX

Hirthe, Mante and Gottlieb

Dallas, TX

Registered Nurse / Quality Management

Performs variance analysis related to outcome data for performance improvement
Applies scientific principles in performing procedures; carries them out safely, timely and efficiently
Develops patient outcome statement(s) and establishes individualized patent goals
Supports an information system for Quality Management data aggregation
Provides the patient with an explanation of his/her condition as indicated
Applies simple dressings, maintaining principles of aseptic technique
Performs other procedures related to skin care, as necessary

Detroit, MI

Quality Management Manager

Detroit, MI

Hyatt, Grant and Nicolas

Detroit, MI

Quality Management Manager

Demonstrated managed care expertise, particularly in the areas of quality management and utilization/medical management
Act as local expert and provide support for our Integrated Management System based on TL9000 / ISO 9001 (QMS), ISO 14001 (EMS) and ISO 22301 (BCMS)
Manage cross functional teams to resolve quality issues in order to improve product and process quality across the whole supply chain
Management for the company
Monitor and evaluate quality data to identify recurring pattern and variances and to identify inputs for improvement projects
Responsible for obtaining relevant industry certificates for the management of craft and sections such as CWB, DIN, CSA, NFPA, etc.
Respond to customer and internal complaints and manage respective problem solving activities (RCA, CAR/SCAR, 8D) by involving relevant parties throughout the entire Supply Chain to close such topics

present

San Francisco, CA

Senior Analyst Quality Management

San Francisco, CA

Wunsch Group

present

San Francisco, CA

Senior Analyst Quality Management

present

Develop and/or implement test automation frameworks against existing test plans/cases using industry leading tools
Develop and maintain automated tests leveraging existing automation framework
Partner with Project teams (development, QA and business) to make automation more efficient
Create, update and execute automated test scripts
Create, update and execute manual test plans
Participate in process improvement efforts
Design and develop Test Automation Scripts using Jenkins and Selenium Web Driver

Education Education

Bachelor’s Degree in Self

University of Kentucky

Bachelor’s Degree in Self

Skills Skills

Excellent understanding of quality processes and finance and administration processes and operations
Excellent interpersonal and communication skills
4, Demonstrated ability to work effectively in a technical environment, with multiple members
Strong analytical skills
Other languages desirable
Advanced knowledge of MS Office (Access, Word, Excel, Outlook, PowerPoint)
Ability to work under pressure with accuracy and commitment
Ability to work independently and in a virtual team
SAP System knowledge (FI module)
5, Excellent English in oral and writing

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15 Quality Management resume templates

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Operations Control & Quality Management Trading Analyst Beijing Resume Examples & Samples

Ensure all executions are reconciled
Ensure all trades settle, with any exceptions escalated in a timely manner
Identify gaps in processing and make recommendations to close those gaps
Establish relationships with brokers, custodians and vendors to streamline workflow wherever possible
Participate in projects, e.g. Architecture review, Process automation, etc
Maintain department procedures and provide regular management reporting to senior Operations managers and the business
Minimum 1.5 years' Operations experience gained from China onshore securities brokers, or from onshore international custodian banks, with QFII or asset management custodian services experience
Must have attention to detail and good follow up skills
Demonstrate initiative and ownership of issue resolution
Self-motivated and driven to achieve
Analytical in identifying solutions to problems
Ability to manage pressure and prioritize multiple tasks daily
Team-player, excellent communication skills
Excellent spoken and written English and Mandarin
Understanding of local regulatory and market practice preferred
SAC qualified or ability to acquire within a short period of hiring preferred

Quality Management Analyst Resume Examples & Samples

7+ years experience in Technology Infrastructure support and delivery
3+ years experience in data reporting/analytics function
2+ years experience using an industry standard reporting tool (Business Objects, Actuate, WebFocus)
Proven track record in service excellence providing high quality reports to satisfy multiple, concurrent requests
Highly effective communicator
Organized, motivated, and enthusiastic about driving change based on quantifiable performance metrics
Ability to work independently and take personal initiative
Fluent English skills both written and oral are a requirement
Fluent Spanish skills both written and oral are a requirement

Rohq-gfds-data Quality Management Operations Analyst Resume Examples & Samples

Interface with business product processor and information warehouse operations teams to identify root cause for daily breaks
Coordinate corrective actions with the appropriate regional AML team
Ensure all breaks are assigned to a responsible party, logged into MQC and prioritized for action
Provide analytical support and subject matter expertise to business product processors and information warehouses
Monitor business product processor change control processes to ensure reconciliation tools are current and appropriate
Coordinate rule additions and updates with E2E reconciliation development team; test rule changes in UAT and secure compliance approval of said changes
Coordinate valid value and reasonability report exceptions working with the regional AML team, product processors and business information warehouse
Support metrics reporting as well as audit requirements as appropriate
Detail-oriented, organized and analytical
Ability to multitask and appropriately prioritize tasks
Must have the ability to work in a team environment and be a leader as needed
Ability to communicate, educate and support a large user base
Ability to embrace change
Strong user of Microsoft Office suite of products (5 years); user of Unix and Access; some experience with Oracle database and SQL; some understanding of file management tools for dos and Unix
Ability to learn quickly about a new business process
Logical-minded person who can understand complex issues and think about them with precision

Global Operations Quality Management Leader Resume Examples & Samples

Build and develop a team to identify Quality Improvement process opportunities
Enhance Quality Control by assisting Enterprise Service Management to embed process compliance to Service Management processes across Global Operations
Identify Quality Control measures KPIs / CSFs
Utilise Total Quality Management (TQM) to assist Quality Control targets
Perform Quality Control reviews of Incident, Problem and Change tickets to ensure they meet industry standard guidelines i.e. ISAE3402, SOC2, ISO27001
Define and publish OLAs for Global Operations contributing towards future SLAs
Service Level compliance
Trending analysis of quality measurements to identify and drive further quality improvement areas
Engage in SIPs or – where necessary – Problem Investigations where quality is a concern working with ESM Problem Management
Work closely with Continuous Improvement team where Quality Management crosses over with Six Sigma investigative activities
Embed required behavioural change by rewarding staff – using appropriate R&R scheme – for identifying quality issues and helping to fix themWork with process owners and stakeholders to identify gaps in processes and systems
Continually review process and procedures to formulate product enhancements roadmaps for the business functional needs of IT
Work with leadership to forecast and manage associated budgets
Oversee creation and maintenance of product related communications and training materials
Develop, execute and embed service improvement requirements within the IT Services organization, EY Global Services Support Areas, and Manage Service Providers
Recommend changes in the quality of processes and its measurements as necessary to process owners/stakeholders
Promote service improvements to continually improve quality and customer satisfaction
Provide operational and strategic leadership of the Global Operations-AE & QC - Quality Control team
Communicate the organizational vision and strategic goals for processes across IT Services
Demonstrated capability in strategic planning and execution of plans
Ability to analyze complex issues and deliver pragmatic solutions
Demonstrated skills in developing actionable roadmaps and implementing these efficiently
Planning, forecasting and management reporting capabilities
Acts independently with indirect supervision
Ensures the training and development of staff members to develop their skills and maintain state-of-the-art knowledge in their area of responsibility
Directs staff members directly or indirectly in the development, implementation, and support of applications to meet the client’s business requirements
Responsible for the selection and performance management of staff members
Demonstrated background in a process improvement and Lean, Six Sigma, Total Quality Management and other Quality improvement methodologies
Demonstrated experience of complex technology environments
Excellent working knowledge of core ITIL processes, in particular hand-offs and interaction between each process (preferably also in other methods)
Strong understanding of key performance indicators relevant for the role
Experience in financial management for the relevant services, including budgeting and cost comparison
An overall understanding of the business objectives of service lines and Core Business Services departments
Ability to work and team with others, globally, to balance demands
Ability to deal efficiently with escalations and difficult situations under pressure, such as restoring services
Outstanding management, interpersonal, communication and organizational skills
Ability to understand and integrate cultural differences and motives and to lead virtual, cross-border teams
English language skills – excellent written and verbal communication
8 to 10 years of experience in all aspects of infrastructure management and operations
Extensive experience in various aspects of IT Operations functions
Proven skills to develop actionable roadmaps and to implement in an efficient way
Very good understanding of overall business management, people and financial management
Excellent written and verbal communication skills with various audience levels

Quality Management Information Security Analyst Resume Examples & Samples

Ability to adapt to new and changing requirements
All Microsoft Office products - Especially Excel & Visio
Data analytical techniques / statistical analysis
Working knowledge of Archer eGRC Framework product - inlcuding reporting, data management, and use of utility functions
Risk identification, assessment , and analysis - this will include learning the Enterprise Risk Framework and the associated QA/QC processes so they can be applied within the GIS organization
Ability to effectively interact and facilitate meetings with diverse population in conference calls and emails
Ability to perform tasks independently and identify improvements and/or alternative approaches to performing those task
Quality control and assurance assessment and tracking
Business process and control management identification, documentation, and process gap assessment

Project & Quality Management Office Resume Examples & Samples

Excellent communication skills (specifically with PMs/PMOs)
Self-dependent / self-motivated, reliable team-player
Strong process orientation
Strong analytical capabilities combined with solution orientation
Capability to manage conflicts
Persistence & assertiveness to drive action items to closure
Project Management qualification such as PRINCE2 or PMI

AML Quality Management Reviewer Resume Examples & Samples

Serve as collaborator with peers to help build a path for success
Escalate matters requiring Team Lead’s attention in a timely manner
Understand AML risk standards and policies to analyze underlying data gathered to assess reasonable cause of escalation
Bachelor's degree or relevant BSA/AML experience
3+ years experience drafting SARs
Prior experience completing SAR 111 forms
Quality Testing/Quality Assessment experience
3+ years experience in transaction surveillance and/or case investigations with major financial institution(s) and/or regulatory environment (i.e. OCC, FinCEN)
Previous experience with internal applications (i.e. HALO, Customer Assist, iVault) and/or familiarity with the firm's internal systems and processes are a plus
Strong problem solving ability
Strong documentation skills to clearly articulate disposition

AML Quality Management Team Lead-look Back Resume Examples & Samples

Serve as mentor to Quality Management Specialist Analysts to help build a path for success
Ensure data was accurately collected and documented (i.e. transaction file, due diligence.)
Review corrections or differences in final disposition with the relevant members of the Look-backs team
Build relationships with Key Stakeholders (i.e. AML Investigations, Look-backs Analysts/Team Leads/Operations Managers) to ensure policies and procedures are consistent across location
Effectively communicate and provide feedback on quality of work reviewed
Function as a key contributor and demonstrate knowledge of AML issues as well as broader functional knowledge
Participate in the development of production and quality goals as well as ensure the team meets them within their channel or department
5+ years experience drafting SARs
Prior experience (minimum 1 year) completing SAR 111 forms
Quality Testing/Quality Assessment experience is required
5+ years experience in transaction surveillance and/or case investigations with major financial institution(s) and/or regulatory environment (i.e. OCC, FinCEN)
2+ years of experience in a management or supervisory role. Previous experience with internal applications (i.e. HALO, Customer Assist, iVault) and/or familiarity with the firm's internal systems and processes are a plus
Self-starter capable of working under minimum supervision
Proficient in MS Office (Outlook/Word/Excel/PowerPoint)
Adherence to controls and standards

Quality Management & Testing Resume Examples & Samples

Liaise with Business and IT sponsors to ensure that changes applied to the QA environments are scheduled and coordinated and that these changes are recorded both for procedural and regulatory reasons
Prepare test effort estimates for management review and approval
Strong working knowledge of various test phases including functional, integration and regression
Report test progress and assume responsibilities for meeting quality targets of software projects
Lead QA project teams to meet the project deliverables
Work closely with vendor partners ensuring timely quality delivery
Minimum 5 years of hands on QA experience writing test requirements, test cases, and test reports > Proven knowledge of different phases of SDLC, Project, and Testing Methodologies
Experience specifying test requirements, planning tests, running tests and tracking defects
Proven experience managing both onsite and offshore resources required
Good working knowledge of HP Quality Center/ALM, Functional and Regression testing, defect managements and generating reports
Functional tester with good technical skills on Unix/VB scripts/QTP/Database

Project & Quality Management Officer Resume Examples & Samples

Support project and programs managers in the management of their portfolios and projects
Oversee and coordinate overall Quality Management and alignment with central bodies
Manage and coordinate all PMO activities and resources in alignment with program needs
Review and approve project tailoring and process exceptions
Highly motivated with a passion for project management as a core competency
Excellent verbal and written communication skills. Excellent presentation skills
People management/leadership skills, team player
Excellent organizational skills, detail oriented
Capability of managing projects according to methods and best practices
University degree or equivalent work experience
Practical experience with different project methodologies preferred

Operations Securities Control & Quality Management Resume Examples & Samples

Perform client on-boarding process for Foreign and Domestic client ranging from acct set-up in systems, execution of required documents, updating relevant account inventory lists, and preparing account status reports
Reconcile securities position balance for Prop and Agency between internal and external systems on a daily basis
Prepare regulatory reports, such as, daily/monthly FSS regulatory reports, daily KRX Program Index Arbitrage report, and daily SBL KOFIA&FSS reports
Process Intermediary of Securities Lending and Borrowing from monitoring daily SBL emails, follow-up of corporate action, reconcile daily SBL transactions
Minimum of 1 years' experience in Korea Equity Operations
Basic knowledge concerning Korea markets, securities products and regulations
Fluency in written and spoken Korean is mandatory
Strong English communication and interpersonal skills
Strong understanding of risk and control requirements in Operations
Ability to prioritize and balance issues and workload across the team and to manage and track multiple tasks and deliverables simultaneously

Software Quality Management Associate Resume Examples & Samples

2+ years of relevant IT experience; 2+ years of Testing experience
Knowledge of the Software development life-cycle
Previous use of Quality Assurance Automation tools
Familiarity with Process and Procedures as they pertain to test and industry standards
Independent Testing of Client Server based applications
Experience with developing test scripts and test plans
Linux and Windows environment experience
Experience with scripting languages such as Python, VBScript or Shell
Experience with databases (MS SQL Server , MySQL)
Familiarity with the Microsoft .Net Framework
Solid analytical skills and multi-tasking
Financial industry experience (stocks, options, futures)

Quality Management Analyst Resume Examples & Samples

CT RN license
3-5 years of acute care nursing
Strong computer knowledge, including Word, Excel, Outlook
Strong Powerpoint skills

Manager of Quality Management Resume Examples & Samples

5+ years of current experience in quality improvement in an HMO setting with at least 1 year of management/leadership experience
NJ-RN licensure
AAS degree
Superior verbal, written and interpersonal communication
Previous NCQA accreditation and HEDIS reporting experience

Associate Analyst Quality Management Resume Examples & Samples

Should have 1+ years of experience in performance measurement or similar background
Basic knowledge of analytics and client service
Must have strong analytical abilities
Ability to perform quantitative and qualitative analysis
Some quality management or call center experience is a plus
Should have proven Excel modeling and data mining skills
Be creative, organized, and a strong team player

Operations Securities Control & Quality Management VP Resume Examples & Samples

Oversee a cross-functional team responsible for evaluating and improving the performance of operations process flows continually for the enhancements of quality, risk, reliability, cycle time, and cost reduction
Develop, implement, and manage a Continuous Improvement program focused on the corrective and preventative actions needed to eradicate escaping defects across operations business units
Practice and teach stakeholder management, analyze team performance at various stages of team development, and support appropriate interventions for overcoming team challenges, including floundering, reviewing and diagnosing failing projects
Create guidelines and expectations for project reviews, and perform them in a timely manner. Assist project leaders in selecting appropriate content for presentation to management
Assess the current level of knowledge and skills in each target group in relation to the skills and abilities that are needed. Conduct a gap analysis to determine the training needs for each target group
Oversee critical projects and evaluate them in terms of their scope, goals, time, cost, quality, human resources requirements, communications needs, and risks
Identify and balance competing project demands with regard to prioritization, project resources, and voice of customer requirements
Collaborate with business areas to define key performance indicators, establish baselines and set performance targets
Drive an operating rhythm that is focused on the measurement and reporting of operations performance
Set and communicate the principles and Strategy for Process Engineering in Securities Operations with all stakeholders
Shape the Global team to align with delivery of the strategic approach agreed
Maintain alignment with the management challenges and business objectives (benefits and savings targets)
Maintain a focus on benefits delivery – the ability to deliver efficiency and financial savings and drive through agreements to the delivery of these with the Business Units
Build strong relationships with different business units and to interface and influence with Senior Management Teams in the organization
Manage a team of process engineers to run the agreed book of work, in the local countries and offshore in the key hub sites (London, Bangalore, Hong Kong, NY)
MBA or Masters in Engineering preferred
Six Sigma skills with Black Belt or Master Black Belt certification
Working knowledge of LEAN tools and processes such as Pull (JIT), 5S, value stream, total quality management to reduce waste in areas of cost and labor
Experience with rapid deployment techniques such as agile and scum basics
Experience developing balance scorecards and developing KPI’s
Ability to create a line of sight from performance measures to organizational strategies
Experience with aligning stakeholders, facilitating conflict, and communicating information in a way that enables leaders to have transparency on the underlying issues and potential solutions in varying settings including workshops, small group sessions or one-on-one meetings
Minimum of 10 years of experience in-house at a financial services firm or consulting firm
A strong ability and resilience to challenge the status quo
Ability to take a strategic, big picture view, while focusing on pragmatic delivery and able to suggest viable alternative approaches
Strong leadership and coaching capabilities
Strong communication and stakeholder management skills
Strong working knowledge of statistics, distributions, probability, and reliability concepts

Operations Securities Control & Quality Management Client Control Team Associate Slc Resume Examples & Samples

Risk Management – Manage the risk of multiple functions that span the life cycle of a trade (i.e. real-time through post settlement date functions)
Industrialization – Champion reengineering programs with the goal of increasing efficiencies globally
At least 3.5 years of work experience in Operations or related field
Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint, Microsoft Word, and Access
Strong verbal and written communication skills with the ability to influence a wide range of stakeholders
Risk management focus
Ability to combine tactical and strategic thinking
Proactive, self-motivated individual with high levels of ownership, and driven to achieve

Quality Data Specialist Quality Management Non Exempt Hours Days am Resume Examples & Samples

Computer Skills – Use of MS office and data entry into computerized databases with less than 1% keypunch error rate
Performs inter-reliability studies on data that is being entered. Works with the Clinical Data Manager on this issue. Must be able to stay focused with task at hand while distractions are present—attentive to detail
Data Entry & Report Preparation: must be able to enter information and proof the information prior to the deadline to ensure data accuracy before any transmittals. . Data must be entered in line with national MBSAQIP standards
Information /Distribution – Attends workshops and seminars to keep updated on current data programs. Maintains confidentiality of information
Liaise with multiple providers and hospital counterparts to ensure compliance with quality assurance efforts and initiatives required by the American College of Surgeons and the Surgical Review Corporation (SRC) standards
Assist Bariatric program coordinator\designee with the accreditation processes by ensuring compliance with MBSAQIP requirements, outcomes data collection and education
Must assist Bariatric program coordinator\designee with committee meeting coordination and agenda preparation
Must be able to abstract from multiple sources Medical records, shadow/clinic charts, external data basis

Director Product Quality Management Resume Examples & Samples

35% Product Quality Strategy and CMC: Responsibility for Product Quality Strategy and ensuring appropriate Quality Representation on CMC meetings
20% Due Diligence and Integration: Provide both strategic and tactical quality input into New Product integration, New platform implementation and New acquisition for the Rare Diseases Business unit
10% Tactical Product Quality/ Compliance Governance: Maintain oversight for Rare Disease product performance and as needed
Participate on or facilitate product quality investigations teams
The leader will be strong scientifically with technical and transferrable skills expertise to ensure robust analysis of complex product data and the ability to work collaboratively to assess that information to make scientifically sound quality risk based recommendations

Quality Management Coordinator Resume Examples & Samples

Minimum three years clinical nursing experience
Our Department of Defense contract requires U.S. Citizenship
Active licensed RN in state of employment
Minimum two years of UR or QM
Working knowledge of a PC office suite (including word processing) and data base knowledge
Accreditation (URAC, NCQA or JCAHO) experience
Working knowledge of Microsoft Office Professional including knowledge in data management, data reporting and statistical analysis

Rohq-gfds-data Quality Management Operations Analyst Resume Examples & Samples

Provide analytic support and subject matter expertise to business product processors and information warehouses
Support metric reporting as well as audit requirements as appropriate
Detail oriented, organized and analytical
Ability to multitask & appropriately prioritize tasks
Strong user of Microsoft Office suite of products (5+ years); user of Unix and Access; some experience with Oracle database and SQL; some understanding of file management tools for dos and Unix
Logical minded person who can understand complex issues & think about them with precision

Quality Management Junior Analyst Resume Examples & Samples

Critical thinking and innovative problem solving skills
Highly organized with the ability to multi-task in a fast-paced environment
Strong interpersonal skills with the ability to work with all levels of staff
Strong sense of responsibility and accountability
Ability to quickly analyze/reconcile large amounts of data within determined parameters
Intermediate to Advanced skills in MS Office Suite products, especially Excel and Access
MS SharePoint experience is a plus
At least 3 years’ experience in an analytical role, preferably within a technology environment where terminology may be

SAP Quality Management Consultant Expression of Interest Resume Examples & Samples

At least 2 years experience in working with the SAP Quality Management module
Basic knowledge in various integration and interface options for SAP QM
At least 2 years experience in Multiple, full life cycle, complex SAP PP-PI implementation using ASAP Methodology
At least 2 years experience in application development/process transformation

Quality Management Manager Resume Examples & Samples

Establish standards and criteria for audits of client/personnel records to assess quality and compliance to state and government regulations
Analyze and aggregate clinical and personnel data from audit results
Oversees corrective action process subsequent to substandard audit results, which may include process analysis and modification, remedial education and possible initiation of disciplinary actions
Prepare reports and present to Senior Management Team and Department of Health , as applicable
May participate in the hiring and orientation of clinical staff at the request of Senior Management
Performs other duties and activities as may be assigned by the Company
Minimum of five years experience in licensed home care or related field, at least three of which should have been in a progressive management capacity
Valid Registered Nurse (RN) License with no disciplinary action in the state of New York
Enthusiastic, positive thinking
Collaborator, experience in team-based approaches to service
A communicator, with effective leadership skills
Proficient with Microsoft applications
Problem solving is a major skill
Bachelor’s Degree in Nursing (BSN)

Operations Securities Control & Quality Management Client Control Associate Slc Resume Examples & Samples

Strategy – Providing thought leadership to execute on and grow the control and quality management strategy; this includes
Industry/Regulatory Change Management – Keep abreast of regulatory change and participate in industry forums
Relationship Management – Foster relationships across multiple areas in the Firm including trading desks, operations, technology, legal and compliance departments and global groups
At least 2 years of work experience in Operations or related field
Capability to prioritize and work under pressure in a fast-paced environment
Highly organized individual with attention to detail and excellent follow-through skills
Experience with change management or process improvement a plus

Operations Securities Control & Quality Management Associate Bengaluru Resume Examples & Samples

Participate in meetings/workshops with End Users to determine key reporting requirements/identify gaps in existing reporting
Facilitate the full development lifecycle including analysis, design, development, testing and implementations using standard SDLC
Work with BI team members to design appropriate solutions for requirements
Build appropriate physical, logical and presentation tables to meet reporting requirements
Build dashboards and reports using BI Publisher
Create and maintain detailed documentation throughout the development lifecycle
Support user community on OBIEE through performance of training and knowledge transfer of technology and functionality
Work with Technical Architects, DB Administrators, Data Molders, and Ops Strats to extract data from enterprise DB’s
Assemble and package data for analytics specialists and help with analysis where possible
At least 3 years of administration, management and Business Intelligence Reporting experience, including reporting design and development
Strong problem-solving skills
Understanding of Dimensional Modeling
Experience with all BI Apps reports/dashboards
Strong SQL Programming skills
Required experience working with relational database
Recent experience of implementing business intelligence solution from process design to functional production deployment
Ability to work quickly and under tight delivery deadlines with focus on details
Proven ability to work with different technical teams to provide optimal solution to end-users

Quality Management Manager Resume Examples & Samples

3+ years of Quality Management experience; 5+ years of Clinical Nursing experience
NJ Registered Nurse (RN) license
HIPPA certification
Previous working experience within a Physician’s office experience
Knowledge of NCQA and HIPAA regulations

Quality Management Manager Resume Examples & Samples

Responsible all the functions of Quality Management System, Product Quality and Supplier Quality
Management for the company
Overall responsibility for product quality control
Ensure that tests and procedures are properly understood, correctly undertaken and accordingly evaluated
Investigate product modifications if necessary
Maintain the reliability of the product inspection system, to ensure the continuous improvement of quality
Responsible for maintaining EMS14001, OHSAS18000 and ISO9001 certifications
Responsible for acquiring the relevant manufacturing license and updating the scope of permitted products where necessary
Responsible for obtaining relevant industry certificates for the management of craft and sections such as CWB, DIN, CSA, NFPA, etc
Responsible for leading the IQC team, PQC team and FQC team to meet the company's KPI requirement. Promote the development of the team's professional skills and improve team cohesion
Overall responsibility for the Quality Management of suppliers
Co-ordinate continuous improvement actions in relation to QMS and overall organizational processes
Support PDC team to conduct all the test and qualification for newly developed component

Senior Director DC Quality Management Resume Examples & Samples

Define a DC quality management strategy and continuously develop and improve a DC quality management methodology
Responsible to assess and determine the risk profiles of DC projects and to plan quality reviews accordingly, resulting in a global quality management plan that has been negotiated with SCM and project stakeholders
Review large scale distribution center projects at critical mile stones, such as design completion, system commissioning and prior to go-live, with the objective to identify business risks in terms of ability to maintain customer service levels as well as to fulfil the planned business cases. Provide recommendations how to mitigate these risks
Position incumbent is responsible to provide executive management and steering board with a clear view on business readiness, risks and improvement opportunities of large scale DC projects. He/she has substantial say in go-live decisions
Quality reviews need to be carried out from all relevant angles, including DC operations, automation, IT and market readiness
Document and communicate long term DC improvement opportunities that are not immediately relevant for a project, but which should be considered in the future
Contribute to the definition of DC best practices in terms of DC operations, engineering as well as DC IT
Logistics expert with a specific focus on warehousing and distribution execution strategies
Excellent understanding of DC operations and DC projects, including record of successfully managing DC’s as well as DC change or implementation projects
Strong understanding of capabilities of a Warehouse Management System
Strong understanding of the bigger picture and end-to-end supply chain
Excellent planning and organization skills, and ability to work and deliver in changing environments, under limited guidance while adhering to specified deadlines
Excellent interpersonal and communication skills, both oral and in writing, to interact effectively and efficiently on different layers of the organization
Excellent ability to mediate and bring cross-functional stakeholders with different objectives to agree on a consensus
Action oriented and solution minded team player
Excellent analytical and quantitative abilities
High degree of self-management, enthusiasm, drive to perform
Excellent English language proficiency
Willing to invest and increase career development potential
Willingness and ability to travel frequently
University degree from an accredited college or university with emphasis on the areas of supply chain, IT, business, or operations
10+ years of progressive working experience in more than one function of supply chain
Proven track record of large scale, global Project Management experience
Knowledge of MS-Excel, MS-Word, MS-PowerPoint
Sound understanding of the end-to-end Supply Chain processes
Strong technical background on appropriate applications and infrastructure
International, cross-functional and intercultural exposure
Fluent in English and ideally German
Great communication skills and personal presence

Middle Office Control & Quality Management Resume Examples & Samples

An integral part of the Middle Office team and the whole front to back trade flow
Identification and reconciliation of operation risk items
Working alongside internal counterparts to provide operation services to clients
Liaising with the relevant internal teams to ensure they correctly book and record risk in system
Opportunities to define new system specifications and carry out subsequent UAT testing
Opportunities to participate in creating and implementing team-specific projects
Fluency in written and spoken Japanese and English is mandatory
Understanding of financial services
Understanding of securitized products
System literacy, (i.e. Programming Excel Macros, VBA etc) preferred
Project management and business analysis skills recommended

Middle Office Control & Quality Management Resume Examples & Samples

Liaising with the relevant internal teams to ensure correct book and records risk in system
Opportunities to define new system specifications and carrying out subsequent UAT testing
Opportunities to participate creating and implementing team-specific projects
Understanding of financial services in control or an expert of line business

Performance Quality Management Resume Examples & Samples

Monitor and report operational performance of the work performed based on the different WLAs
Monitor and report operational performance of the work performed based on different local or global KPIs
Run and create reports on the state of performance of operations to other units or customer
Constant communication with internal and external attention to their customers information requirements
Initiate and guide improvement plans to correct the deviations that are in operation
Strengthen, support and implement continuous service improvements to meet the WLA and KPIs
Document internal systems at the results in terms of operating performance
Coordinate meetings with different groups to analyze operating results
Experience in operating environment, especially in telecommunications and infrastructure operations, at least 3 years
Preferably with experience in the operation of mobile telecommunications networks, microwave and satellite, GSM, WCDMA, LTE least two years
Experience in program management quality and performance, two years
Desirable knowledge processes manage services from Ericsson
Good knowledge of MS Office office software: Word, Excel, Power Point
Proactive, responsible, organized, collaborative (teamwork), committed
Knowledge of Ericsson tools to measure performance and quality
Advanced knowledge of English oral language, writing
Good communication skills and presentation
Teamwork with other groups and units
Capacity to work under pressure
Ability to prioritize tasks by performing a good time management
Ability to lead working groups
Analytical skills to performance problems
Ability to solve problems

Process & Quality Management Support Business Analyst Resume Examples & Samples

Partnering with FID IT & Risk IT Project Managers to coach them through the adoption of the CS standard project management framework (CS-SDF)
Provide reporting on the status of CS-SDF status across both organizations
Coordination and reporting of Risk & Control Initiatives including infrastructure end of life remediation, risk acceptances documentation and monitoring, and SOX compliance
Development and delivery of Human Capital programs to include standard communications, recognition programs, and training offerings
Bachelor’s degree or higher in Business Administration or equivalent
Highly analytical, proactive and detail oriented
Critical thinking skills, using logic and reasoning
Ability to coordinate and deliver several different tasks at the same
Must be a self-starter and be able work well in fast paced, dynamic environment
Must be able to work effectively with clients and team members in other global locations
Must be able to maintain confidentiality of sensitive data
Results oriented and focus on quality of deliverables
Excel skills including creating advanced pivot tables, writing conditional formatting formulas, and creating & maintaining detailed reports
Understanding & experience with Software Development Lifecycles (Waterfall, Iterative, and Agile)
Experience with use of the above methodologies on application development projects
3+ years of experience working in Information Technology or a related technical field
Experience maintaining & creating SharePoint sites including use of Forms, Workflow, and SharePoint designer
Coaching/Training of Project Managers &other team members on application of standard SDLC processes

Business Risk & Quality Management Resume Examples & Samples

Operational Risk Management
Regulatory & Compliance
Audit Management
Standards & Policies
Business Continuity Management
Executing and delivering requirements of the UBS Operational Risk Framework for Capital Markets
Executing various trade monitoring processes (trade correction and large order alert monitoring)
Acting as delegate on behalf the Capital Markets Head for employee trade pre-clearance, account and email reviews
Managing the Capital Markets Business Continuity Plan
Supporting Capital Markets businesses through various audits and exams (e.g., Group Internal Audits, regulatory exams)
Monitoring and reporting of Capital Markets Operational Risk Metrics and management of key procedural controls
Participating on various trade execution quality and regulatory report card Committees
Maintaining Capital Markets Written Supervisory Procedures
Supporting other Capital Markets specific risk management initiatives (e.g., trading mandates)
LI-JP1

Business Analyst Data Quality Management Resume Examples & Samples

4+ years working in a data warehouse/business intelligence environment, or related experience
Strong SQL background
Understanding of relational and dimensional data models
Experience with reporting and analytic tools - ie Business Objects, Cognos, Crystal Reports, Qlikview, OLAP, etc
Strong data analysis skills - demonstrated ability to conduct root-cause analysis
Strong business analysis skills - demonstrated ability to understand business operations and it’s impact on data and data quality
Must be able to work with little or no supervision

Assistant VP of Clinical Quality Management Resume Examples & Samples

5+ years of related Quality Improvement / Management experience
Bachelors Degree or equivalent required
NYS Registered Nurse (RN) license
Expert in HEDIS / QARR
Previous experience in a Managed Care setting
Patient oriented
MD or Foreign MD

Project Manager for Data Quality Management Resume Examples & Samples

Bachelors / Undergraduate Degree
Work experience in a business analysis / project management function supporting both business process and technology implementations
Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio and SharePoint
Demonstrate excellent process and project management skills
Ability to engage with and influence stakeholders outside their direct control
Comfortable facilitating project working groups and possesses strong data gathering skills
Excellent communication and interpersonal skills, written and oral; confident in interaction with senior stakeholders
Strategic thinker with strong business analysis and planning skills. Capable of identifying and interpreting wider-ranging issues

Per-quality Management & Testing Resume Examples & Samples

Liaise with end user community to understand the new project adoption requirements, provide , test and implement solution in production environment while adhering to deadlines and facilitating timely delivery to clients
Provide assistance to the offshore level 1 support team in resolving user queries. Assign L2 activities as appropriate to the offshore team and be accountable in delivering high quality solutions delivered to users. Provide weekend maintained support for QA tools suite as required
Liaise with the product vendor for any product issues/enhancement requests and collaborate with other stakeholders in the bank in order to maintain high availability of the tool. Acquire and document knowledge on this tool and share the acquired knowledge and provide training to other team members

Director Product Quality Management Resume Examples & Samples

Must possess excellent interpersonal and communication skills. Demonstrated ability to influence and manage conflict. Active participation in team meetings, demonstrated ability to interact professionally and effectively with peers, management, and leadership both within and outside the department, within and outside the company, including regulatory agencies and business partners
Must demonstrate strong capability in influencing and managing effective global cross boundary matrix teams with an ability to think and represent Shire’s global interests
Must possess ability to work in a goal-oriented, time line driven, and dynamic work environment. Must be a well organized, self-motivated, and demonstrate an independent work style with the ability to initiate and follow through on goals and project schedules

MYS Ctsm Kl-quality Management & Risk & Control Manager Resume Examples & Samples

Excellent analytical skills with an ability to detect unusual patterns from large data
Fluent in local language for specific countries (Hong Kong - Cantonese, Singapore - Mandarin, Philippines - Tagalog)
Highly alert, sensitive, logical and ability to exercise good common sense
Disciplined, vigilant and able to work under pressure
Flexible and willing to perform shifts to support 24X7 operations (Card and Banking only)
Proactive, able to work independently and a good team player
3-5 years of experience in Fraud, Customer Services or Banking Operations

VP, Digital Quality Management Resume Examples & Samples

Serve as customer experience trusted advisor to our partners across Bank and Cards by driving innovation for business growth using Tealeaf data and analytics
Create custom Tealeaf events and configurations based upon explicit business needs and best practices
Collaborate with key business stakeholders to proactively review planned website changes to identify and mitigate Tealeaf impacts (field data, reporting, replay fidelity, PII, etc.)
Collaborate with internal organizations to define the appropriate incident notification and escalation interaction model for customer pain-points
Be data driven with experience generating scorecards and measurements that track trends and performance across our various digital properties, tracking successes, and setting compelling, aggressive schedules for improvement
Inform / Contribute to Product Development: contribute insights about the digital product capabilities and customer experiences that Citi provides to its customers to influence product design and the rollout of enhaned capabilities
Deep data analysis comprised from various input sources such as Tealeaf, Keynote, Site Catalyst, and Clickfox to present actionable business insights deliverable to senior level Cards and Bank partners, and gain buy-in for strategic recommendations
Keen ability to put the customer at the center
Strong digital experience acumen with business and/or technical analysis experience
Process management skills and analytical skills
Eagerness to dig into the weeds for specific digital issues
Demonstrated capacity to synthesize, prioritize, and drive resolution with a strong sense of urgency
Exceptional communication, interpersonal, and influencing skills
Excellent collaboration skills and ability to influence cross-functionally without direct authority
Fundamental understanding of the competitive landscape and best-in-class benchmarks for site performance
Creative, yet practical problem solver with out of the box thinking and ideation
Demonstrated knowledge of customer experience analytics tools such as Tealeaf, Keynote, Site Catalyst, and Clickfox
Demonstrated knowledge of HTML, CSS, and Javascript

Associate Director Product Quality Management Resume Examples & Samples

45%
Provide both strategic and tactical quality input to develop sustainable compliant product with continuity of supply (e.g. actively supporting a product science focus regarding continual process verification and fit for purpose elements)
PhD degree in Chemistry/Biology, or relevant scientific/engineering discipline with 5-7years of industry experience; or MS or Bachelor’s degree with at least 7 years industry experience

Manager, Total Quality Management Resume Examples & Samples

Ability to interact with cross functional partners in a dynamic environment
On boarding of new reports
Understanding of garment fitting, construction and patternmaking
Factory Standard Operating Procedure Assessment
Ability to research and resolve quality issues
Product risk assessment skills
Problem solving and resolution oriented
Ability to lead through clear and consistent actions
Ability to self manage/work independently
Coaching and mentoring skills for direct reports and cross functional partners
Self-starter and strong initiative

Cybersecurity Operations Quality Management Lead Resume Examples & Samples

Design the Quality Management Framework, including quality standards, quality review, and continuous improvement
Develop the plan to implement the Framework, including options analysis and stakeholder agreement
Develop an approach to continuously review and evaluate risk-based decisions
Ensure the Framework adheres to relevant legal requirements, rules and regulations, audit standards, policies, guidelines, and procedures
Develop performance metrics and monitor impact of improvements
Contribute to the establishment of a continuous improvement discipline
Minimum of 10+ years of experience managing teams in technology and/or operations with accountability for adherence to quality standards
Experience establishing quality standards, and communicating results to senior leadership and independent reviewers
Highly-motivated leader with a history of successfully transforming organizations
Knowledge of software and network engineering
Excellent interpersonal and communication skills – ability to facilitate, negotiate, and influence discussions
Knowledge of cybersecurity is not a requirement, but preferred

Analyst / AVP, Data Quality Management Resume Examples & Samples

Production management of the Tableau dashboard with the publication of multiple source files in line with reporting schedules
Communicate updates of the dashboard with users and key stakeholders
Maintenance of existing Tableau dashboards including fixing errors when they arise and implementing change requests as agreed with the business
Management of the SharePoint site and communicating all key updates to users and stakeholders
Developing additional data-centric dashboards to assist users with visual representation of data profiling, assessment etc. and creation of new screens in existing dashboards to reflect new metrics or areas for further in-depth analysis
Assisting users with in-depth analysis of data profiling and assessment results from both business and technology perspectives, helping users to extract the maximum value from the dashboards and understand the numbers displayed. This will require close collaboration with the Informatica analyst and data providers to understand logic applied
Implementing the use of Data Quality analytics across RFDAR by communicating the benefits of Tableau analysis
Quickly design new business rules and controls for new metric analysis
Create proof of concept dashboards for users and provide training for new features
Maintain a tracking log and update as necessary when new issues are found and when fixes are implemented within Tableau to correct underlying issues

Data Quality Management Informaticia Analyst Resume Examples & Samples

Manage the Informatica repository which contains the sources, targets, and mappings required to refresh the Tableau dashboards used across the global RFDAR teams on a monthly basis
Develop mappings using Informatica to replicate Excel data transformations
Communicate with data providers for updated files and extracts used in the visualization of metrics and measurements
Maintain the reference tables within Informatica, fixing errors when they arise, and implementing change requests as agreed with the business
Manage the UAT dashboards on the SharePoint site and communicate all key updates to users and stakeholders
Develop and implement business rules and mapping requirements used to create dashboards to assist users with visual representation of data profiling and assessment
Assist users with in-depth analysis of data profiling and assessment results from a technology perspective, helping users to extract the maximum value from the source files and understand the numbers displayed. This will require close collaboration with the Tableau analyst and data providers to understand logic applied
Implement the use of Data Quality analytics across RFDAR by communicating the benefits of Tableau and Informatica analysis
Quickly design new business rules and controls and creating proof of concept data mappings for users

VP, Data Quality Management Resume Examples & Samples

Working with key stakeholders and subject matter experts to clearly define scope of projects
Managing senior stakeholders across the organization
Using PowerPoint to create management communications, status reports, and regulatory updates
Establishing a project organization and project governance structure
Providing regular status reporting on project plan, key risk/issues, and upcoming activities
Preparing for and facilitating regular working groups to manage project progress

SAP Plant Maintenance / Quality Management Resume Examples & Samples

Responsible for supporting and leading project tasks
Identifies key drivers of a defined problem and proposes solutions
Identifies and solves problems using analysis, experience, and judgment
Performs analysis and effective diagnosis of clients’ issues
Develops and shares reusable assets that can be readily applied to new client projects
A significant contributor to work plans for components on engagements
May lead a particular work stream, reviewing, and directing the work of more junior staff
Coordinates activities between work streams and identifies changes in scope
Develops solutions to client problems through application of personal experience and methods and tools; validates solutions to subject matter experts
Takes a leadership role in mentoring and training more junior staff
Bachelor's degree, preferably in Management Information Systems, Computer Science, Software
Functional/technical proficiency with at least 2 full lifecycle SAP implementations and 5 years of industry and/or consulting experience
At least 4 years of SAP experience implementing SAP Plant Maintenance
At least 4 years of SAP experience implementing SAP Quality Management
At least 4 years of SAP experience implementing SAP Warehouse Manager
Defining systems strategy, developing systems requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines
Adept at implementing technology-enabled business solutions for clients as part of a high-talent team and as a team lead or Project Manager on at least 1 full cycle implementations
Able to collaborate with clients, and have a strong desire to excel and be committed to gaining exposure to multiple industries while further developing your career
Strong configuration and design skills required
Ability to travel 10% to 25% is REQUIRED
Bachelors and/or a Master’s degree or equivalent

Quality Management APS Kuwait Resume Examples & Samples

Quality Supervisor
Quality Control Maintenance
Quality Control Supply & Services
Quality Control Transportation
Professional Quality Management certifications
Prefer current and/or previous experience working on the APS contract
Have or obtain a current US Passport with at least one year left until expiration
Must have ability to obtain and maintain: US Secret Security Clearance

Cellular Program Quality Management Team-working Student Resume Examples & Samples

You should be a student (f/m) in Computer Science
Highly desired: Python scripting, Windows scripting, excel macro programming, VBA
Basic data analysis background (e.g. statistics, data mining, data consistency)
Knowledge in Linux and Windows based environments
Good interpersonal and team working skills
Ability to plan and organize your daily work and to communicate efficiently
Responsible, reliable and motivated to learn
Experience using Microsoft Office

SAP Quality Management With Production Planning Consultant Resume Examples & Samples

At least 2 years of experience in Quality Management Process Transformation
At least 2 years of experience working with the SAP Quality Management module
At least 2 years of experience and knowledge of integration and interface options for SAP QM
At least 2 years of experience in application development/process transformation experience
At least 2 years of experience in full life cycle, complex SAP PP-PI implementation experience using ASAP Methodology
At least 2 years of experience working in a consulting firm with consulting responsibilities with Supply Chain Management/Industrial clients on SAP engagements
At least 2 full life cycle projects with SAP QM & PP modules

Quality Management Consultant Resume Examples & Samples

Demonstrate safety as a value by performing all job functions safely, while also complying with corporate policies and departmental procedures, in an effort to reduce risk and eliminate loss
Manages self and/or team in accordance with the expected behaviors of the Leadership Qualities. Effectively achieve results that meet business and individual objectives
Ensures activities and items are in compliance with both company quality assurance standards and applicable government regulations, such as GMPs and ISO requirements
Develops and implements support systems and processes for managing quality records and documents that meet both internal and external requirements
Maintain and demonstrate a high degree of knowledge and skill in a product form and quality systems, processes, and regulations
Establish and maintain good customer rapport, while driving solutions to meet business needs. Develop and maintain a strong spirit of partnership
Act as the Quality Leader for medium to large sized/complexity platform(s) (diapers focus) including the specification process, manufacturing compliance, post market surveillance and corrective action
Acts as the process owner for non-conforming product and materials and related systems, procedures, work instructions, and associated documents
Provides quality expertise, guidance, and support to Win at Shelf improvement initiatives
Actively participates as a team member in projects of moderate to large size and complexity, having responsibility for quality deliverables
Initiates and executes continuous improvement activities for established processes, and supports development of new processes
Provides Quality System technical expertise and/or support to business, suppliers and other functional teams
Assists in the continuous improvement and implementation of quality concepts to improve the way business, facilities, and support functions perform duties an achieve objectives
Maintains state of the art knowledge in the quality and regulatory related fields of study
Actively participates as a team member in projects of moderate size and complexity, having responsibility for quality deliverables
Build and maintain capability in QMS, ISO, and GMPs to support objectives to manage supplier and partner quality systems versus established ISO and GMP standards in support of existing business

Assistant Manager, Data Quality Management Resume Examples & Samples

Direct supervisory responsibility for Data Quality Analysts including time approval and reviews
Monitor and report overtime expenses and manage expense to budget
Mentor the team

Business Unit Quality Management Technologist Resume Examples & Samples

NA Business Unit Internal Audit Program Owner including training of auditors, ensuring adherence to the schedule, and determine the need for Corrective Actions and/or Corrections
NA Business Unit CAPA Program Owner including training of CAPA owners, assigning CAPA owners, and ensuring timely completion of owners
NA Business Unit Document Control Program Owner including maintaining documents that are up to date and are aligned with Corporate and Segment Q&FS requirements
NA Business Unit Record Control Program Owner including the maintain the current records and record storage locations
Communicate changes to the Corporate Q&FS Standards and Segment Q&FS Requirements throughout the NA Business Unit including the Manufacturing Sites and coordinate the BU’s response to these changes
Establish the BU Q&FS Competency requirements for all roles, provide training and/or training materials, and establish a protocol for maintaining records
Participate in the Risk Assessment process for External Manufacturing Processes to meet the requirements of the External Manufacturing Quality Management Standard
Participate in Material, Packaging, and PREMIA Risk Assessment processes to the meet the requirements of the Material Quality Management, Packaging Material Management, and PREMIA
Practices Excellence in Quality
Leverages Connections
Drives Efficiency
Certified Lead Auditor for FSSC 22002
Knowledge of HACCP and Food Safety

Manager Quality Management Resume Examples & Samples

Quality management system: Develop and apply best practice systems and techniques to the procurement activities in vendor compliance, quality assurance and quality control field. Proactively manage standards from suppliers via factory audits, visits and other means within company policy guidelines
Ensure components and finished goods are manufactured in accordance with the product specifications and the quality of the workmanship meets all specified standards. Manage in line product and post product testing, sampling and sign off. Manage suppliers’ quality team or 3rd party audit company to conduct product inspection services
Support an ongoing vendor evaluation and monitoring strategy that evaluates factories performance for on- time delivery, product defect rate, corrective action and overall support of company’s quality initiatives
People engagement and leadership : Maintain and fostor strong working relationships with internal stakeholders and New York office. Work closely with the Corporate Social Responsibility team to ensure that all suppliers are adhering to company standards
Bachelor’s degree in Quality, Manufacturing, Engineering, Industrial Technology or other relevant field of study (or equivalent experience)
Candidate must be versed in progressive quality metrics including Defective Parts per Million (DPPM), Failure Modes Effect Analysis (FMEA) and other measurements
Candidate must have strong working knowledge of ISO 9000 and related certification programs
Minimum 7 years Quality Assurance/Regulatory Assurance experience in the field of inspection, preferably in retail or luxury business environment
Mastery of MS Windows, MS Office and statistical applications
Frequent travel is required based on needs from different project phases
Ability to communicate in English and Mandarin
Lean Manufacturing to include Six Sigma Greenbelt and/or Black Belt certification is desired

Quality Management Trainee H/F Resume Examples & Samples

Word
Monitor and reply guests feedback, both on internal tools as online
Assure guest service, handle complaints and compensations
Evaluate guest services in all operational teams (front office, F&B and housekeeping)
Audit cleanliness in all departments
Audit ISO on environment, quality, health and safety
Administration : recording, analyzing and distributing statistical information
Determining training needs
Support for the welcome project

Quality Management & Compliance Senior Director Resume Examples & Samples

Provide functional leadership and expert advice and programs for senior project leadership on quality strategy, emerging trends and best practices while providing oversight for all quality management activities, organizational and regulatory compliance, contracts administration and communications
Work collaboratively across the organization to drive the quality culture. Establish relationships with organizational staff to design Quality programs to support the organization’s needs
Manages development of contractual and quality assurance oversight systems and goals and implements specific objectives to ensure oversight systems are adequate and goals are realized
Develop strategies and solutions for quality functions within business development opportunities including innovative, cost-effective approaches for quality management for meeting contractual and governmental requirements
Lead the establishment of key metrics for monitoring quality system effectiveness and to drive higher standards of quality execution
Oversight of staff that conduct actions according to Federal, State and Corporate policies including HIPAA, HITECH, Personal Health Information (PHI) and Personal Identifying Information (PII). Provides leadership for all compliance including ISO certification
Build a team responsible for quality management, compliance, contracts administration and communications including both direct reports and staff in a matrix reporting relationship
Drive effective organizational communications and social media processes
Facilitate the sharing of best practices through management review process, and technical assistance to projects in quality and process improvement related areas
Lead all compliance certifications and re-certifications, including ISO 9001 quality management standards
Performs other duties as may be assigned by management
Bachelor's degree or equivalent experience is required; Master's degree preferred
10 to 15 years of experience in design, development and implementation of a quality management systems, plans and regulatory compliance processes using industry standards and best practices
Proven leadership skills with a record of experience and success in building and engaging a high performing team including the ability to collaborate, take initiative and work as a team leader and as a member of a team
Knowledge of contracts and contracts administration
Experience developing quality assurance and compliance methodologies for government programs
Knowledge of world class practices in quality management, quality assurance, quality control, and performance monitoring
Experience identifying and implementing sustainable “best practice” solutions and procedures
Strong process, performance metric and analytics focus
Knowledge and experience with project management software, such as MS Project and Visio and Microsoft Office
Strong relationship management skills with the ability to relate to people at all levels of the organization, including organizational communications
Must be able to remain in a stationary position for an extended period of time

Quality Management Manager Resume Examples & Samples

Pediatric health and wellbeing, Maternal and Child development, QM practices, service authorizations, utilization review and coordination of healthcare services
Health care administration related to children in Out-Of-Home care
AHCCCS/Medicaid rules and policies
AHCCCS QM and Performance Improvement
Clinical standards and quality of care
Verbal and written communication
Establishing and maintaining interpersonal relationships
Clinical problem solving
Clinical management and leadership practice
Community engagement
Technology operations
Plan, organize and administer clinical care coordination within Arizona’s systems of care; the foster care system and related agencies
Evaluate performance
Registered Nurse (RN) with possession of a current valid license to practice nursing in the State of Arizona. A temporary permit will be accepted for appointment to this position, but a license is a prerequisite for permanent status
RN with at least three (3) years of professional experience in QM/ Quality Improvement
RN with a Master’s Degree in a related field such as healthcare administration, nursing or public administration
RN with familiarity of Arizona’s healthcare programs, including: Arizona Early Intervention Program (AzEIP), Children’s Rehabilitation Services Program (CRS), Arizona’s Regional Behavioral Health Authorities (RBHA) and other state and local resources
Special training/certification in QM and Quality Improvement

Quality Management Coordinator Resume Examples & Samples

Receiving, researching, documenting and resolving quality of care issues utilizing standardized processes and centralized databases
Participating in operational reviews ensuring compliance with contractual and policy requirements for all lines of business. Following up on written reports, corrective action plans, notices to cure and sanctions as appropriate
Ensuring quality of care to AHCCCS members, including ensuring member dignity and respect, focused on their unique special health care needs
Providing technical assistance to Contractors and Fee-for-Service providers regarding contractual and/or policy requirements
Participating in performance measures, performance improvement projects as needed for all lines of business. This includes assisting in the development, implementation, analysis and reporting of CRS/Special Needs Population performance measures and improvement projects
Current active Arizona RN license; working knowledge of medical/nursing practices, medical case management protocols, utilization review protocols as related to the Acute, LTC, chronic long-term elderly and physically disabled, developmentally disabled, behavioral health and Tribal
Managed care expertise, particularly in the areas of quality management and utilization/medical management
Strong interpersonal skills in order to effectively interact with AHCCCS members and their families; multi-disciplinary professions and Contractor representatives
Strong effective communication with all levels, both verbally and written; proficient in Microsoft Office
Experience with State and Federal policies and procedures governing Title XIX, Title XXI, Managed Care, LTC duals, SMI, special health care needs and Tribal
At least one year working in a managed care environment
Demonstrated experience in Word, Access, Excel, PowerPoint and Outlook
Excellent oral and written communication skills, including grammar

Total Quality Management Lead Resume Examples & Samples

Identifies, develops and implements required policies and procedures
Manages quality and process control
Liaises with Data Sciences leadership and various functional groups by giving progress reports
Coordinates all activities of functional groups to ensure that tasks undertaken do not overlap, repeat or conflict
Creates an environment of continuous improvement and learning
Ensures adequate communications at all levels and among all organization members
Utilizes appropriate quality tools to promote TQM culture and ensure process robustness
Promotes and implements statistical techniques throughout the organization to better view and control processes
Creates and manages a system and processes to ensure continuous inspection readiness
Utilizes cost of quality techniques to control and effectively improve process quality
Promotes six sigma techniques to improve quality of processes
Maps processes and utilizes quality tools to improve them
Develops, monitors, measures and analyzes processes within the organization
Develop means of data analysis to identify problematic process elements and to improve on process design
Responsible for compliance with applicable Corporate and Divisional Policies and procedures
Responsible for the creation of a framework that ensures robust process design and control, and continuous inspection readiness
Establish a culture of quality orientation within DSS
Create and utilize process analysis tools
Participate in the definition and creation of global processes
Manage relationships with outsourced clinical support teams with respect to quality, process control, and remediation efforts
Responsible for timely and effective communication in regard to state of quality and processes across Data Sciences
Communicate requirements for inspection readiness to Data Sciences teams
Manage inspection readiness activities
Accountable for establishing a quality focused culture within DSS.Accountable for creating and utilizing process analysis tools to design, monitor and refine processes
Accountable to assist in the definition of processes with focus on quality and process robustness
Accountable for directing outsourced clinical support teams in regard to process and quality control
Accountable for effective communication with Data Sciences leadership team
Accountable for establish continuous inspection readiness within Data Sciences
Must have 6+ years of direct clinical development experience or equivalent Total Quality Management experience from another industry
Must have knowledge of data analytics as applied to process control and experience in using analytical tools
Must have strong understanding of regulatory guidelines (e.g., FDA, EMEA, PMDA, MHRA)
Must have technical expertise in using analytic tools
Must have deep understanding of the clinical development process
Must have demonstrated effective communication skills and ability to influence without authority
Global experience is desired
Provides leadership for the global Data Sciences organization
Ensures consistency in governance, leadership, process and technology across Data Sciences sites
Collaborates with peers to ensure cross-fertilization of ideas and improvements
Ensures personnel are fully trained and prepared to achieve optimal organizational performance
Focuses on development of people
Plans and executes change management effectively
Establishes a culture of open and honest communication where all are encouraged and free to express their views
Actively reviews operating budget and forms decisions to optimize against the budget
Manages headcount based on resource modeling and updates models as appropriate
Assists in the operational management of outsourced clinical support teams
Manage relationships with all supported study teams, understanding their needs and assuring that cost effective solutions are created to meet those needs
Identify global opportunities for efficiencies and implement appropriate cost reduction programs
Ensure that global processes and related SOPs are established and followed
Ensure processes and standards are globally defined and utilized
Ensure clinical trial management plans are prepared and approved within established deadlines, complying with all applicable project and global standards
Ensure that study documentation across sites are kept current, readily accessible, and compliant with global documentation standards
Responsible for ensuring operations are managed to optimize against available budget
Accountable for a $5M+ operating budget
Understand the demands of the business and organization
Distribute resource appropriately across sites and studies
Ensure compliance with guidelines, procedures, and regulations
Creating and nurture an environment of empowerment
Provide a fit for purpose team
Staying current with industry best practices
Deliver high operational service levels, client satisfaction, and ensuring that data management applications and processes are aligned with clinical development strategy and operational objectives

Supervisor, Quality Management Resume Examples & Samples

Ensure that facility Quality Systems (Documentation Management and Documentation Change Control) are conducted in accordance with the Site Quality Management System and applicable Good Manufacturing Practices (GMP)
Provide technical management and coordination for site Learning Management System (MyLearning application)
Oversee site Quality Documentation Systems and activities
Provide Quality guidance and process compliance oversight for the Quality Documentation Center team
Supervision of Quality Documentation System processes and documentation
Ensure that documentation processes under Quality System jurisdiction are approved, evaluated and managed per local and divisional requirements
Providing training and workflow support / prioritization for Documentation Management and Document Change control processes
Write and revise Standard Operating Procedures as needed
Responsible for interacting cross-functionally to support Operational goals and objectives
Participate in quality improvement projects utilizing Lean, Kaizen, and Six Sigma approach in conjunction with Operation Excellence group to develop improvements in Operational and Quality processes, including execution of approved quality improvement plans (QIPs)
Build a strong Complaint and Quality Document Center team organization through the development of direct staff
Related to Document Control and Learning Management Systems – provide metrics and reports to measure current compliance and process goal status
May be required to perform additional duties as assigned
A minimum of a Bachelors’ Degree in Life Science or Management OR equivalent technical expertise in document management and learning management systems is required
Experience in a regulated manufacturing environment is also required
A minimum of 2 years experience in FDA regulated industry (pharmaceutical, biotechnology or medical device) is required
Supervisory experience strongly preferred
Experience with ISO 13485 Quality system standards is preferred
Strong experience in technical writing (standard operating procedures and policies) is also required
Working knowledge of manufacturing ERP systems is required (Oracle/SAP preferred)
Working knowledge of FDA cGMP regulations and ISO standards is also required
Knowledge of Quality principles, theories, techniques, and standards is required
Demonstrated knowledge and proficiency with personal computer software in a business environment
Strong problem solving and project planning skills
Self-directed and self-motivated with excellent organizational skills with ability to prioritize and work effectively on multiple tasks
Skill to utilize the following machines and tools: Safety equipment: safety glasses, hearing protection, protective clothing, etc
Ability to adapt to rapidly changing business circumstance and have the ability to thrive in a constantly changing business environment

Biolife Quality Management Trainee Resume Examples & Samples

Stays current with federal, state, local and company-specific rules, regulations, and practices
Ensures center compliance with all federal, state, local and company-specific regulations related to quality of product, employee and donor safety
Reviews operational records to ensure they are complete, accurate and compliant with cGMP requirements
Tracks deviations in operating procedures and policies through established mechanisms. Reports errors, deficiencies, discrepancies and observations to center management and Regional Quality Management Representative. May stop operations or shipments when donor or product safety is or may be compromised
Works in collaboration with Facility Manager and management team to prepare for and host (if needed) internal auditors and external inspectors. Assists center management teams to ensure timely closure of audit observations
Tracks responses to and evaluates effectiveness of corrective actions for errors. Conducts monthly quality assurance audits for critical control points and key elements for the systems related to donor suitability, source plasma collection, sample collection, plasma storage, product release, quality assurance, and employee training program. Identifies potential SOP revisions as needed to support continuous improvement
Ensures that SOP’s are current and that staff perform routine tasks according to SOP through direct observation
Coordinates and facilitates management review meetings and participates in center staff meetings
May be responsible to support center Quality management and procedures, in addition to other projects as assigned by Manager of Quality Training and Regional Quality Management Representative
Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen)
May participate in the management of projects and new initiatives within the center, across centers or for the Quality system

Senior Engineer, Quality Management Resume Examples & Samples

Maintain and develop the plant quality system to meet the customer expectations and ISO/TS16949 requirements
Directly responsible for plant DCC (document control center) for the creation, modification, coordination of review and approval for Plant Quality Manuals, Quality procedures, working instructions, standard forms and records
Leading the internal & auditing, process audits and product audits; coordinate the external audits, including customer audit and the 3rd party audit ,follow up audit findings for root cause investigation and corrective & preventive actions implementation
Maintain a monthly communication system for quality including monthly reports and the posting of quality metrics
As the member of FMEA(Failure Mode and Effect Analysis)core team, collaborate with regional Quality Management team and site Quality Management team to develop and maintain the PFME(Process Failure Mode and Effect Analysis)and control plan
Handle the Customer complaint and NCM( Non-conforming Material)on plant level together with central Quality Management team
Responsible to identify the training needs of plant employees
Deliver and/or coordinate the training by conducting workshop and introducing external training course, etc. to reinforce the awareness of the quality management and the importance of ISO/TS requirements
Support and control the implementation of the quality tools and practices in the operational team (daily communication, audits…..)

Gfss Quality Management Expert / Specialist Resume Examples & Samples

Support SAP’s and GFSS Global Quality Management strategy
Execute quality assurance management program by:◦Performing regular performance monitoring
Defining Key Performance Indicators (KPI) and targets for the served processes
Providing support, coaching and governance for improvement projects
Adopting a consistent approach to quality management based on recognized Quality Methodologies (Six Sigma etc)
Promoting a clear commitment to quality throughout GFSS
Execute customer engagement by:◦Supporting yearly adoption of Service Level Agreements (SLAs) and KPIs to the customers according to changed customer needs
Conducting recurring performance reviews with stakeholders based on agreed SLAs and KPIs
Identifying necessary measures out of customer engagement and assuring successful mitigation
Successful working experience within a financial Shared Service Centre or in BPO (min. 5 years)
Managerial experience and proven experience in continuous improvement project is a plus
Self-motivated individual with a “can-do” attitude
Fluent written and spoken English skills

VP, Clinical Quality Management Resume Examples & Samples

Master’s degree in Nursing (or medical degree), Health Care Administration, Business Administration, Public Health or Master’s degree in a related field; preferred
10 years of experience in a healthcare environment which includes significant leadership roles and previous accountability for broad Continuous Quality Management (CQM) initiatives
6 years of leadership/management of others to include team leadership and supervision of management level roles
Demonstrated expertise in driving positive, strategic results related to NCQA, HEDIS, or Clinical Quality Performance Measurement and Improvement Programs
Strong qualitative and quantitative data analysis skills and experience
Continuous Quality Management (CQM) experience in a Managed Care Organization strongly preferred
Population health management and/or clinical quality program development experience strongly preferred

Quality Management Lead Coordinator Resume Examples & Samples

Receive, research, document and resolve quality of care issues utilizing standardized processes and centralized database
Track, trend and monitor status of cases to ensure accurate and timely completion and appropriate referrals
Ensure research and resolution for quality of care issues in a timely manner as assigned and identify systemic issues for AHCCCS to address
Participate in operational reviews, technical assistance and focused studies/reviews, including the CRS program, to ensure compliance with contractual and policy requirements for all lines of business
Follow-up on written reports, corrective action plans, notices to cure and sanctions as appropriate
Ensure quality of care to AHCCCS members, including ensuring member dignity and respect, focused on their unique special health care needs, timely correspondence with member acknowledging receipt and upon resolution of the issue
Use appropriate judgment regarding data to research, status level, interventions, and appropriate resolution
Current active Arizona RN license; experience in medical/nursing practice, medical case management protocols, utilization review protocols as related to the Acute, LTC, chronic long-term elderly and physically disabled, developmentally disabled, behavioral/mental health and Tribal population
Strong interpersonal skills in order to effectively interact with AHCCCS members and their families; multi-disciplinary professions; and Contractor representatives
Demonstrated experience with State and Federal policies and procedures governing Title XIX, Title XXI, Managed Care, LTC duals, SMI, special health care needs, and Tribal
Ability to assess members from a holistic perspective recognizing medical, social, environmental and emotional conditions that interfere with the member's ability to function within his/her limitations
Skilled in acute nursing and clinical processes including assessment, planning, intervention and evaluation
Develop, implement and review case management and utilization review systems and the ability to offer technical assistance to Acute, LTC, sister Agency and/or Tribal Contractors
2 to 3 years as an experienced RN
Social work/behavioral health certification or licensure
Medicare experience
Managed care experience
Certified professional in healthcare quality
Case management experience
Bilingual in Spanish

Data Quality Management Oversight Lead Pricing & Analytics Resume Examples & Samples

8+ years in the buy side financial industry (asset management, private banking)
Ability to lead and mentor the team during time sensitive and high pressure activities
Detailed understanding of Pricing and Analytics across multiple asset classes
Understanding of Security Master Data (SMF) and the impact of that data on Pricing and Analytics
Strong experience in Data Quality and Root Cause Analysis
Ability to quickly learn in a time sensitive and high pressure environment
Good understanding of trade lifecycle as it relates to SMF and the operational support
Experience with portfolio and trading platforms including Aladdin and Charles River
Hands on experience utilizing Open Bloomberg and Reuters
Experience utilizing multiple vendor pricing and analytic sources

Operations Ops Data Quality Management Resume Examples & Samples

Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail
Ability to manage multiple concurrent tasks with dynamic and aggressive deadlines
Self-motivated and proactive team player, who takes ownership and accountability of projects, has strong organizational skills as well as the ability to effectively manage competing priorities
Experience communicating complex operational flows to varied audiences in verbal and written mediums

Tricare Clinical Quality Management Study Analyst Resume Examples & Samples

Develops new research initiatives and/ or clinical quality studies or activities
Trains Clinical Quality Management staff on data abstraction activities for studies
Maintains confidentiality and non-discoverability of all activities
Collaborates with departments to identify, develop and evaluate programs which improve the delivery of clinical quality health care
Contributes to creating, reviewing, and revising of QM study plans
Contributes to the development of study policies, and procedures
Participates in regional quality studies including obtaining baseline data, conducting interventions, monitoring, re-measurement, reporting
Works with HEDIS- Like measures, and develops interventions
Conducts and completes quality improvement interventions
Assist UHC M&V staff with accreditation activities
Assist in the development of UHC M&V Patient Safety Initiatives
Refer potential recommendations from studies to Program Integrity, Case Management, Disease Management, and Potential Quality Issues to Clinical Quality
Unrestricted RN license in the state in which you reside
Demonstrated formal writing experience
3+ years clinical experience
1 year experience conducting research or studies
Comprehensive knowledge of research methodology, HEDIS measures, benchmarking
Intermediate computer skills with emphasis on Excel, Access, and PowerPoint
Master’s degree in Nursing, Administration or Business
2 years Quality Management experience
CPHQ experience

Quality Management Coordinator Resume Examples & Samples

Facilitates assigned process improvement initiatives by using problem-solving methodology, root cause analysis and/or FMECA
Fosters a positive first impression by ensuring all work areas are organized, clean and project a professional appearance
One to three years recent experience within an acute clinical practice

Director of Quality Management Resume Examples & Samples

Demonstrates responsibility and accountability in the organizational wide direction and facilitation of performance assessment, reassessment, development and implementation of the Quality/Performance Improvement program in accordance with all regulatory requirements
Utilizes, integrates, and interprets data to assist organization in its improvement efforts, and promote optimal patient outcomes. Works collaboratively with Senior Management to develop strategic quality initiatives
Leads organizational performance efforts for JCAHO, core quality measures, COP and regulatory and all other accrediting and regulatory agencies
Ensures compliance with JCAHO, and all legal, regulatory and accrediting agency requirements are met
Continuously prioritizes organizational Quality/Performance Improvement management needs based upon assessment and reassessment of findings/data or populations served
Acts as an active member of peer review committees; analyzes cases and outcome data and collaborates with physicians to promote and improve practice and optimal patient outcomes
Actively contributes to and works toward hospital wide improvement in meeting core measures, patient safety and service excellence goals
Continuously evaluates work process and design; understands role in ensuring quality/performance improvement, productivity, and service delivery to meet stakeholder needs
Performs duties in accordance with departmental policies and procedures, and recognized professional, quality, environmental and infection control standards
Demonstrates knowledge of the occurrence reporting system. Uses system to report potential patient safety issues
Follows established guidelines for reporting a significant medical error or unanticipated outcome in the patients care which results in patient harm

Quality Coordinator RN Prn-quality Management Resume Examples & Samples

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Responsible for timely review and reporting of data on a quarterly basis for physician reappointment by the Credentialing Committee
Is trained and proficient in the use of the MediTech Quality Module for reporting purposes
Prepares all necessary documents for Medical Staff meetings, and presents information as needed
Responsible for ensuring that all Joint Commission reporting requirements are met related to the Peer Review Process
Responsible for trending low impact/high volume indicators to be presented on a routine basis to Medical Staff via various meeting forums
Current Texas licensure with State Board of Nurse Examiners
Combination of both considered
BS/BA Healthcare Related required
Analytical Skills necessary in order to develop and implement plans and evaluate effectiveness
Ability to multi-task and pay close attention to details and resolve problems
CPHQ and/or other high reliability recognized certifications (i.e. Lean Six Sigma) preferred

Manager Rn-quality Management Resume Examples & Samples

The Registered Nurse coordinates nursing care for the patient and participates in patient / family education
Works collaboratively with ancillary staff and other patient care personnel in maintaining standards of professional nursing practice in the clinical setting
Participates in performance improvement activities to improve patient safety and quality of care
Maintains cultural and diversity awareness when dealing with patients, visitors, co-workers and other customers
Promotes a supportive, team-work oriented environment
Fulfills departmental responsibilities consistent with the long-range plan, mission, vision and values of Bayshore Medical Center
Requires graduation from an accredited School of Nursing, and prefer BSN
Requires five (5) years of hospital experience, and strong critical thinking skills
Prefer experience with medical records review and/or analyzing patient data

Coordinator Quality Management Resume Examples & Samples

Three Years current experience in quality, risk management or related clinical experience within the acute care hospitals setting required
Familiarity with medical record coding and abstracting processes preferred
Working knowledge of computer operations such as spreadsheet development, database management and word processing required
Experience with clinical data management systems such as Meditech, HBOC, etc. preferred or must have ability to be trained within 90 days
Analytical skills necessary in order to handle non-routine, moderately complex administrative details
Perform moderately complex administrative duties such as coordinating meetings and conferences, budget development, complex computer and database management skills, and interacting with system-wide with callers, patients, and the public
Recognition and proper security of sensitive, confidential and legal issues essential
Ability to read and write in order to proof and edit non-routine correspondence, tables, forms and the like for punctuation, spelling, grammar and typographical errors and draft correspondence, perform arithmetic calculations, and maintain record keeping and filing systems at a level normally acquired through completion of high school
Ability to work independently, exercise judgment, follow instructions and maintain a high level of professional conduct
Proficient in statistical and narrative typing. Able to type 65 wpm

Clinical Coordinator Quality Management Resume Examples & Samples

Facilitates and coordinates the development, implementation and ongoing adherence of sepsis program protocols, policies and therapies in accordance with the Centers for Medicare and Medicaid (CMS) sepsis bundle guidelines
Ensures the policies, procedures and practices are current and evidenced based relative to sepsis protocols and modifies as necessary
Collaborates with medical and hospital staff to provide multidisciplinary care to patients with a diagnosis of sepsis, and reviews clinical data in an effort to decrease patient mortality and length of stay
Provides education and clinical expertise to care team, physicians, patients and families
Collects and performs statistical analysis, interpretation and dissemination of sepsis data, including risk assessment, surveillance priorities and outcome analysis
Concurrent review of sepsis patient documentation and collaboration with Clinical Documentation Improvement (CDI) and/or coding to assure appropriate documentation by care team is in place
Other duties as assigned within scope and practice of licensure
Texas or compact state Nursing License
Emergency Room or Intensive Care Nursing
MSN
Education experience within the last 3 years
Clinical Experience within the last 5 years
Current computer skills, word processing, graphics, spreadsheets, and presentation software
Interpersonal communication skills to interact effectively with individuals of diverse management hierarchies and cultural backgrounds

Biolife Quality Management Trainee Resume Examples & Samples

Effective interpersonal, leadership, organizational, technical and problem solving skills. Ability to attract, retain, motivate, develop, and recognize a team of diverse individuals
Demonstrated ability to multi-task, prioritize, and communicate with senior management
Ability to understand, interpret and apply technical documents and instructions
Effective written and oral communication and presentation skills
Must maintain a valid driver’s license for the entire duration of the program. Ability to travel up to 80% of the time for duration of training program
A minimum of one year relevant work experience, or an equivalent combination of education and experience
Relevant work experience within medical or regulated field, highly desirable
Previous work experience within the plasma collection industry is strongly preferred. Computer skills in word processing, spreadsheets and databases highly desirable
Demonstrated understanding of quality assurance in an FDA-regulated environment. Demonstrated understanding of plasma center operations
Effective organizational, technical and problem solving skills

Director, Product Quality Management Resume Examples & Samples

A minimum of Bachelor’s degree (or equivalent degree) is required
A Master’s degree is desirable (pharmaceutical, chemical background or biological focus)
A minimum of 10 years’ experience in the Pharmaceutical, Biotechnology, OTC/Consumer, and/or Medical Device industry is required
Ability to make decisions on quality aspects of projects is required
In-depth knowledge in cGMP, standards, policies and procedures is required
Knowledge of Biotech and/or Pharmaceutical Manufacturing, particularly in technology transfer, is required
Knowledge of domestic and international GMP processes is preferred
Proven track record in leading multifunctional ‘virtual’ teams to success is a plus
Demonstrated ability to work across organizational boundaries through influencing, negotiation and partnering is required
Experience with Quality Systems is preferred
Experience with Quality content of Regulatory filings: questions, and responses is preferred
Experience with regulatory inspections and preparedness is preferred
Ability to quickly assimilate new technologies, perform risk assessment and develop action plans is highly preferred
This position may require between 10-25% travel depending on business needs and will be located at one of the following sites: Cork, Ireland; Leiden, Netherland; Geel or Beerse, Belgium; Raritan, NJ; Springhouse or Malvern, PA; Schaffhausen, Switzerland or Latina, ItalyQuality (Generalist)

Dir, Quality Management Resume Examples & Samples

Oversee access and focused review audits / studies as directed by IPA management, health plans or other regulatory agencies. Responsible for working toward improvement of these and other quality indications
Oversee and attend QM meetings. Support the QMC committees in the presentation of data and f/u with actions as recommended
Develop Quality Improvement Program description, work plan and annual evaluation. Complete semi-annual reports and submit to health plans and the Quality Management Committee on a timely basis as well as assist in the development, improvement and implementation of policies and procedures related to quality management
Assist and participate in health plan QM/UM audits and reviews. Oversee the appeal and grievance process. Oversee HEDIS studies as directed by health plans and management
Follow up with provider quality issues as identified by health plans or other sources, by tracking and trending quality issues for Provider files and following up with results to be presented at Quality Management Committee (QMC)
Assist with the clinical aspects of Pay for Performance. Oversee bed day reporting by Dept. and coordinate with Finance for completion of bed day monthly reports
Fosters positive interaction and relationships with all internal departments and external contacts. Adhere to all Tenet policies and procedures as well as applicable state and federal guidelines and ensure staff compliance. May perform other assigned duties / special projects on an as-needed basis
Perform other assigned duties / special projects on an as-needed basis, including to cover for UM Director in event of any type of absence
Prevent and avoid harassment and discrimination. Respond promptly to any complaints in accordance with policy in employee handbook
4+ years’ experience in quality management experience in a managed care setting
Knowledge of NCQA standards, CMS guidelines and DOC requirements
Understanding of regulatory agency/plan requirements
Excellent communication and assessment skills
Computer experience required
Analytical and critical thinking skills
California Driver’s License
Reliable transportation with verification of insurance

Dir Quality Management Service Resume Examples & Samples

Ensures the Power and O&G B&V business’ overall QMS policies, manuals, standards, and guides meet the requirements defined within the B&V governance structure of corporate policies, business practices and corporate instructions, using the most cost-effective approach. Monitors, takes appropriate action, and reports the business’ global quality staff workload in relation to established billable rate goals; ensures that business QMS principles are applied in all aspects of global project execution at minimum cost; coordinates quality staff resources to support all projects as workload dictates. Directs, leads or participates in internal and external audits/assessments and root cause analyses for a business to ensure adherence to quality processes and ensures final results meet defined objectives. Manages a business’ global quality staff and approves staff assignments for projects and proposal teams. Directs the overall Power and O&G’s business’ global quality effort on proposals and projects; oversees quality system process improvement; assists project quality approach selection and scope; ensures coordination between the business’ quality systems and business priorities. Establishes the business’ global quality monitoring system for tracking and trending project and process execution and process improvement projects; ensures that results are implemented and communicated; follows up to ensure project results are converted to sustained change. Develops and coordinates various operating plans and establishes goals and commitments for quality management services within the Power and O&G business, including quality assurance and quality control functions. Establishes and manages the business’ global quality budgets for overhead and development for quality management; leads quality budget planning and forecasting process. Establishes, develops, implements, administers, and monitors policies, manuals, standards, guides, practices, methodologies, and tools for the business’ QMS; ensures that established requirements are enforced appropriately, and approves exceptions as appropriate; assesses and recommends changes. Develops and implements a business’ global quality recruitment, staffing, training, and retention/recognition strategies; mentors global quality staff in career development. Oversees implementation of the business’ global quality staff’s performance management program, including goal setting process, performance feedback process, rating calibration, performance and career development goals, rewards and recognitions, disciplinary actions, terminations, and related timelines. Implements safety, quality, ethical standards, lessons learned, and performance management in accordance with B&V corporate instructions, policies, manuals, standards, procedures, requirements, and guides. Responsible for having a thorough knowledge of the business’ Quality Management System. Supports establishment of the Power and O&G business’ quality strategy. Periodic travel will be required. Supervises work of others. Responsible for hiring, discipline, and pay administration of their direct reports. Responsible for performance review and career counseling. List supervised positions: Manager of PQM, Process Improvement Manager, Audit Manager, and their direct reports. Manages approximately 20 direct reports. Responsible for Quality Assurance and Quality Control performance for the business and its projects
4 year degree in Engineering, Management, Quality or Business required. Minimum 20 years prior progressive quality management or other applicable experience, including previous assignments in a related industry
Power or O&G project experience including previous assignments in a related industry. Execution knowledge of Power or O&G projects; Knowledge of B&V’s standards on principles, practices, techniques, and theories of quality process auditing. Principles, practices, techniques, and theories of quality management systems and benchmarking. Techniques relating to quality assurance and quality control programs and standards. EPC quality assurance and quality control functions. Engineering, design, procurement, and construction principles. Codes and Regulations pertaining to industrial facilities design and construction. Construction inspection, tests, and methods. Ability to understand instructions; reason and make good judgments; verbal, numeric, and spatial aptitudes; perception of detail in verbal or tabular materials; analytic and problem solving abilities; precision; memory; initiative and the ability to work with Black & Veatch staff, contractor, and client representatives. The nature of the work may be fast paced. Ability to direct the work of others, provide objective feedback regarding performance. Ability to address disciplinary matters and implement an ongoing professional plan for assigned staff. Ability to assign staff based on strengths and weaknesses of staff and characteristics of projects and Project Managers. Ability to estimate, measure, and compute volumes of work completed. Non-Technical: Demonstrates advanced: Process management, conflict management, total work systems, written communications, composure, managerial courage and decision quality. Training: Change Management, Process Improvement, Business Excellence, supervisory skills

Service Quality Management Resume Examples & Samples

Customer Experience Custodian to govern service excellence strategy and customer experience assurance across various customer interaction touch points, product design and campaigns
Champion and foster customer-focus culture along with Bank’s internal guiding service principle and rituals, and service recognition programs
Develop and manage customer/employee journey projects to ensure actions are driven from customers’ perspective with meaningful customer/employee impact
Develop new and creative service initiatives to support the Bank’s commitment on service excellence
With reference to Customer Service Survey to identify service gaps & co-ordinate with relevant departments stakeholders to develop relevant strategic actions items to close these gaps for achieving year end service KPIs
Formulate robust full year plan on Internal Service Awards Program to motivate and recognize individual or teams with excellent customer experience delivery
Launch regular customer festive delights programs to make banking joyful
Key coordinator of Customer Experience, CBG HK to coordinate and support regional-led / bank-wide Customer Experience initiatives to ensure effectiveness and participation from CBG HK
Budget controller of Customer Experience Team to closely monitor A&P expenses

Director Product Quality Management Resume Examples & Samples

Serves as the single point of Global Quality contact for an assigned group of marketed products
Responsible for ensuring end-to-end Quality for assigned products across DS site(s), DP site(s), packager(s) and QC testing and release
Establishes and maintains site Quality contacts and drives communication with all Q&C stakeholders
The Quality Owner (QO) knows the product history and understands the processes across the various manufacturing sites
Assures Quality milestones and Quality deliverables are achieved, and approves content of spec changes to ensure spec changes are aligned end-to-end
Represents Global Quality on the Value Stream Teams (VST) and maintains the flow of communications between Global Quality and VST teams
Brings Quality issues to the VST and assists with prioritization of projects and with key product decisions
Supports the business continuity process including VST strategy
Reviews Proactive Product Quality Scans with the VST and assures appropriate mitigating actions are defined there
Manages preparation of the PPQS in advance of Review Board and Executive Management Review
Defines and oversees the necessary Quality resources for global and local of the assigned products
Leads a comprehensive Quality Sub team that assures Quality throughout, DS, DP, Fill Finish. Supports the sites and represents the sites
Assures product quality over the life cycle, understand the performance, and risk profile, throughout shelf-life
Assures patients get the right quality of products
Supports quality escalations and were needed takes the lead or coaches others
Supports preparation of the criticality analysis per schedule. Reviews and signs of criticality assessments
Ensures complaints are well managed, issues are understood, and trends in Global Medical Safety, are understood and addressed as necessary. Participates in product safety management teams
The function will have a direct reporting line to the Sr. Director PQM. The function holder will participate to team/staff meetings within the PQM and local organizations to ensure the connect in the local and global organization
A minimum of a Bachelor's degree in a pharmaceutical, chemical, biological, or related/relevant discipline
A minimum of 10 years experience in the pharmaceutical industry with the necessary background to make decisions on quality aspects in projects is required
Knowledge in cGMP, standards, policies and procedures is required
Knowledge of domestic and international GMP is required
Knowledge of pharmaceutical manufacturing (incl. API) is required, and the related aspects of technology transfer
The potential to acquire a wide range of technical knowledge in DS, DP, packaging for the products they represent is needed
A demonstrated ability to work across organizational boundaries through influencing, negotiation and partnering is needed
Experience in Product & Process Development is a plus
Experience with Quality Systems
Experience with Quality content of Regulatory filings (questions and responses) is preferred
Experience with regulatory inspections and inspection readiness
Relationship building, partnering and influencing in a matrix organization will be required
Negotiation, communication and presentation skills across all levels are important
The ability to quickly assimilate new technologies, perform risk assessment and develop action plans is required
The ability to understand the business implications regarding quality positions and decisions is needed
Demonstrated experience in driving creative solutions and problem solving skills
Lean Thinking and Think Differently / Do Better attitude
Speaks/Writes English fluently and preferably has basic understanding of the Dutch language

International Consultant to Develop Training of Trainers Modules on Quality Management Resume Examples & Samples

Designing and developing training curriculum and all supporting materials
Develop and submit for consideration of UNDP and APA an efficient and detailed work plan
Draft main training objectives, review and agree them with APA and UNDP
Ensure effective coordination and communication with UNDP and APA throughout the whole process
Ensure that the developed training curricula are comprised of innovative training approaches and interactive communication methods
Submit a complete draft set of training curricula and all supporting materials for feedback and endorsement by APA and UNDP at least two weeks before the scheduled trainings days
Adjust draft curricula based on the feedback from APA and UNDP
After piloting, adjust if necessary and finalize the curricula according to feedback provided
Preparing for and delivering one pilot training on the mentioned training topic
Conduct one pilot training on developed training module
Conduct an end-of-course evaluation with all participants according to the provided template and provide the project with all filled-in end-of-course questionnaires
Submit a concise report on the delivered training, specifying recommended adjustments to the curriculum and other issues with regard to the training delivery
Reflect the main principles of learning including active involvement, motivation and feedback mechanism, individual approach, sequencing and structuring, effective transfer of knowledge/skills
Meet the needs of participants
Apply multi-media tools including slide-shows, pictures, videos, etc
Are comprised of well-ordered, simple and involving content which is easy to understand and follow
Ensure interactive communication with the trainees through debates, Q&A and brainstorming sessions, case studies, quizzes, role-plays, as well as competitive, individual and group activities
Balance interactive-independent-instructor led training experiences
Showing the will to learn and develop professional skills
Consistently work with energy and positive, constructive attitude
Focus on result for the client and respond positively to feedback
To be self-sufficient and conduct himself in the highest professional manner in working relations
High education in public administration, human development and education, social sciences (20 points)
At least 5 years of experience in training delivery (20 points)
At least 5 years of experience in development of training of trainers modules and supporting materials (30 points)
Adequate knowledge of public sector (30 points)
Excellent writing, editing and communication skills

Quality Management Coordinator RN Resume Examples & Samples

Current California Registered Nurse License Required
A minimum of 4 years recent acute hospital experience required. At least 1 year of experience, with demonstrated leadership and/or experience in education, quality, risk or safety?
Excellent written and verbal interpersonal communication skills required
Ability to read, write hear and verbally communicate in English to the degree required to perform the job
Experience in facilitation/leading or participation in continuous Quality Improvement teams desired
Broad clinical experience in varied settings of care desired
Advanced certification in a clinical area or Certified Professional in Health Quality (CPHQ) preferred
Bachelor’s degree in nursing or a related field preferred

Director Clinical Quality Management Resume Examples & Samples

Requires a BA/BS in a clinical or health care field (i.e. nursing, epidemiology, health sciences); 5 years of management experience in a health care environment; or any combination of education and experience, which would provide an equivalent background
MS or advanced degree in a health care related field (i.e. nursing, health education) or business preferred
Previous experience working with NCQA, and HEDIS preferred
RN license required

Quality Management Lead Resume Examples & Samples

Develop and continuously improve a product assurance program that is appropriate for the size of business and market
Advises management team on business situations, production capabilities, manufacturing trends and economic trends that could impact the successful design and development of new products
Collaborates across management to establish quality policies and processes
Respond to customer request for information on technical/quality issues and improvement initiatives
Collects and analyzes information from material vendors to assess capacity of suppliers to meet orders and Flex vendor quality standards
Manage the regional quality management team as it grows

Quality Management Resume Examples & Samples

Providing statistical and fact-based analyses on process and service performance
Measuring, tracking and analyzing performance results
Identifying and monitoring required process / service improvements
Delivering quantifiable quality improvements
Adopting a consistent approach to quality management based on recognized Quality Methodologies (Six Sigma, LEAN etc)
Being responsible for fast adherence to business and compliance needs
Previous experience in a Customer Service or Quality Management role desirable
Successfully completed University Degree
Intercultural skills
Ability to work under pressure with accuracy and commitment
Ability to work independently and in a virtual team
Excellent understanding of quality processes and finance and administration processes and operations
SAP System knowledge (FI module)
Advanced knowledge of MS Office (Access, Word, Excel, Outlook, PowerPoint)

Quality Management Lead Resume Examples & Samples

Bachelor's degree in Engineering (or related)
At least 8 years of experience developing, implementing and maintaining quality systems
Familiarity in the finishing of the interiors (home depot) - necessary condition
Practical knowledge of quality tools
Very good knowledge of English - necessary condition
Very good computer skills in the field of MS Office
Ability to work in stress and under pressure to meet targets
Ability to fast decision making

Quality Management Consultant Resume Examples & Samples

Provides integrated systems planning and recommends alternative technologies and/or solutions to enhance current systems supporting quality management practices and department operations within the TCoE
Directs the analysis of current processes and functional requirements, providing consultation and solution alternatives on potential process reengineering
Proposes and implements metrics, analysis, and audit process engineering to support quality management and governance for TCoE engagements and services. Develops and/or oversees the development of desktop procedures and automation to support these processes
Reviews input on supply and demand management and provides feedback as needed
Directs the development of comprehensive and strategic business cases with cost/benefit dimensions of proposed projects that are used at management and executive levels for funding and scope decisions
Influences cross-functional and/or cross-divisional work groups to identify and document functional requirements, workflow, information sources and system specifications
Selects and customizes the methodology for the analysis and definition of efficient, cost effective solutions that support client business processes and functional requirements and resource costs
Acts as project lead in the coordination of solution development and the implementation of the final product/service
Consults with senior client sponsors and other KP leadership to inform and promote successful project development and implementation within the organization
Minimum ten (10) years of related experience
Experience in solutions consulting including defining requirements, developing solution alternatives and estimates and translating client's business requirements into specific systems, applications or process designs for large complex IT solutions
Experience and fluency in translating and implementing process designs, including metric analysis, into desktop and automated procedures
Excellent written and verbal communication skills with experience in interacting and communicating with a wide range of individuals (end user, client leaders, IT and Business executives)
Excellent time management and multi-tasking skills with demonstrated experience in managing and scheduling multiple engagements and work streams, including large complex projects
Excellent problem-solving and decision-making skills, strong collaboration, documentation and presentation skills
Proficient use of Microsoft Office 2003 or higher Applications (Word, Excel, PowerPoint) as well as Microsoft Visio and Project
Foundational understanding of Six Sigma, Lean and TQM principles
Healthcare information systems experience
Experience with formalized software testing methodology and delivery of testing services
Experience with audit functions, continuous improvement and SDLC initiatives
ITIL certification
5+ years of statistical analysis experience supporting continuous improvement efforts
5+ years demonstrated experience working in a matrix team environment with strong customer relationship management and customer service skills including advising clients on the consequences of actions, communication of risks and development of a risk assessment of plan

Quality Management Coordinator RN Quest Integration Resume Examples & Samples

Conducts & participates in the compliance activities w/in the Region through an understanding of CMS, NCQA, & other identified regulatory or accrediting agencies
Assists in defining QUEST Integration project goals, scope, assumptions, analytic approach, & data needs. Assists w/coordination & facilitates teams of key physicians, Mrgs & supervisors & frontline staff as directed
Collects, compiles, & analyzes quality data related to QUEST Integration as directed. Performs appropriate analyses. Develops data tables & written analyses as directed. Evaluates quality outcomes & recommends interventions. Follows through w/intervention in partnership w/physician groups, Mrgs, supervisors & frontline staff
May perform patient care to the extent necessary to maintain clinical expertise, competency & licensing necessary to fulfill job responsibilities & to direct the provision of care in the community & institutional setting
Assists in monitoring & recommending changes in methods & procedures, & establishing work priorities to assure timely flow & efficiency, as appropriate. Acquires & interprets QUEST Integration data for decision making. Provides decision support & analysis to key physicians groups, Mrgs, supervisors & frontline staff
Performs telephonic assessments of QUEST Integration members to triage immediate srv needs, assigns cases to Srv Coordinators &/or coordinates care of the QUEST Integration member w/ other healthcare providers as directed
Completes required reports to submit to regulatory agencies as specified in the QUEST Integration Program contract
Ensures effective quality data analyses are performed as requested. Develops methodology & processes to set priorities for project scheduling & monitors & oversees implementation. Establishes audit & reporting mechanisms to determine progress made towards more efficient productive high quality improvement
Participates in quality & Medicaid related committees & quality improvement projects as assigned (includes collecting information from various information systems throughout Region, researching local &/or national data sources both w/in & outside Kaiser system, reviewing appropriate literature, collecting & compiling of data for operational improvement activities, recommending updates & modification of regional databases to facilitate future information needs & developing analytic approaches & methods to streamline future operational analyses)
May perform patient care to the extent necessary to maintain clinical expertise, competency, & licensing necessary to fulfill job responsibilities & to direct the provision of care on the unit
Provides direct patient care on an as needed basis. Provides srvs that are w/in scope of license & in compliance w/all legal, regulatory, & policy requirements relevant to clinical role performed
Incorporates the KP Nursing Vision, Model & Values throughout their Nursing Practice
Minimum one (1) year of quality management, quality assurance, public policy, governmental affairs or related experience
Master's degree in nursing, allied health, economics, business, or related field

Quality Management Office Auditor Resume Examples & Samples

Develop and maintain audit skills
Degree in Engineering or equivalent
Preferably attended Lead Assessor course in ISO 9001, ISO/TS 16949 and quality tools (FMEA, SPC, PPAP, MSA, 8D)
3 to 5 years of work experience in QMS Audits or experience in managing and maintaining quality management system in semiconductor industry

Quality Management Nurse Resume Examples & Samples

3-5 years of clinical experience in CTICU, CTOR or the CCU
Prior experience with medical record abstraction and/or auditing a large volume of clinical records
Ability to work closely with all levels of staff in order to ensure the integrity of data submissions
Basic knowledge of Microsoft Word and Excel
Knowledge of Microsoft Office and Excel
Prior experience with the American College of Cardiology database
Experience with the New York State Cardiac Data reporting

Quality Management Supervisor Resume Examples & Samples

Lead teams of Team Leaders and Production/Skilled Team Members in an automotive manufacturing environment to meet and exceed company goals and objectives
Supervise/Manage the production process to ensure processes meet safety standards, quality standards, environmental, and OSHA regulations
Create a continuous improvement environment to develop best in class production system
Motivate team members and develop teamwork
Coordinate activities with the maintenance team to minimize production delays due to equipment issues
Allocate and mange staff and production resources
Monitor safety, quality, cost, and productivity, with improvement activities for assigned areas of production
Collaborate with other production departments, quality, production control, and engineering to provide best in class product quality
Guiding, evaluation and supporting employees
Optimizing production, production quality and the cost situation by recognizing the potential for rationalization as well as by improving workplace design and safety
Recognizing and rectifying bottleneck situations
Instructing the team in what the company’s objectives are
Providing instruction and guidance about required techniques and regulations
Controlling the deployment of personnel in unusual production situations
Recording absence and presence of employees and teams
Cooperation with Health & Safety and audit teams
4-7 years of experience in series production / lead employees
Skilled worker in auto technology
BS degree in business or related field
Positive employee relations / team building
Automotive technology / metal / electrical
Responsibility for personnel in technical industry

Project Manager Rn-quality Management Resume Examples & Samples

Registered Nurse with 3-5 years working in clinical environments
3-5 years project management experience either leading full or specific project tracks
Bachelor degree in nursing or in a related clinical field and; Master preferred
Project Management Professional (PMP or CAPM)® certification from the Project Management Institute or actively working on certification within 18 months
Lean or Six Sigma Green Belt certification or certification within eighteen (18) months of employment

Software Quality Management Spec Resume Examples & Samples

Understanding and experience with quality management of products and processes
Experience and understanding of Software Product and Process lifecycles
Demonstrated hands-on experience developing significant software following a documented lifecycle standard
Experience with HP testing tools (Application Lifecycle Management, Load Runner, Unified Functional Testing)
Technical knowledge and experience for setup, security and maintenance of a test facility (network/software)

Quality Management Manager Resume Examples & Samples

Assign and manage quality management staff to designated business areas to provide a host of services including software development coaching and regular reporting updates to business-unit management on project quality performance
Confer with management or client groups on project quality performance or on emerging risk areas
Provide expertise in the area of software development project quality to management or customer areas as needed
Assign and manage software development project risk and quality and risk governance professionals to develop and maintain standards, procedures, controls and other guidance for effectively delivering software development projects with high quality and low risk
Can also manage delivery of projects for creating new capabilities or improvements in team services, processes or tools
Plan, document and manage the performance of subordinate staff. Provide for professional or technical growth through assignment, mentoring or training
6+ years of related experience
Create and maintain large project plans, schedules,
Ensure program tasks are on track,
Negotiate with stakeholders,
Raise risks and issues and communicate out
Assist in preparing and maintaining communication materials
Organize and manage coordination meetings

Divison Director of Quality Management Resume Examples & Samples

Provides assistance to the hospital QM and RM departments and senior management (facility and division) in professional and timely fashion
Directs activities of GCD division teams as needed. Functions effectively as a team member and a team leader
Is aware of and participates in the Corporate Ethics and Compliance Program
Assists division facilities in improving QM/RM processes by providing consultative services that assure a proactive versus reactive approach
Develops, identifies and analyzes data and information for division-wide QM/RM initiatives. Assists customers in appropriate utilization of data from process improvement
Directs and leads activities of the Quality Department in collaboration with the Vice-President of Quality and the CMO
Assists facilities with problem solving and process improvement related to regulatory compliance issues, risk management and other improvement activities
Assists facilities with TJC survey preparation including assisting with implementation of recommendations from corporate QRS findings
Directs the resolution of TJC or other regulatory issues that have system wide impact as directed by supervisor
Supports the activities of key market and division improvement/strategic teams including but not limited to Safety Officers, Division Perinatal Committee, Division Infection Control, Division Pharmacy, Division Emergency Preparedness and Specialty ADHOC Committees
Provides and coordinates quality improvement and regulatory related education for hospital and medical staff as deemed necessary by senior management
Orients new QM/RM directors to market and division processes
Represents the division at corporate meetings upon request of supervisor
Bachelor's degree in healthcare related field. Master's degree in healthcare or related field preferred
Clinical background preferred
Minimum of 4 years’ previous experience in healthcare quality, patient safety, and/or risk management preferred
Healthcare experience should be recent and within a clinical setting such as Hospital, Ambulatory Surgery Center, etc
Progressive management experience required
Prior experience with The Joint Commission (TJC) and other regulatory standards and with organization-wide survey preparation required
Prior experience with data analysis in a healthcare setting. Training/teaching experience in quality/risk management preferred
Licensure/certification/registration: Certification in Quality (CPHQ) or Risk Management (CPHRM) preferred
Quality management and/or risk management techniques, team leadership, group facilitation and statistical/data analysis skills required

Service Line Coordinator Quality Management Nurse Auditor Days Placentia Linda Hospital Resume Examples & Samples

Current CA RN License
Current CBN and ONC certification
Current MBSCR Certification
1 - 3 years hospital clinical experience and/or working in Quality Management. Surgical services experience required. Orthopedic and bariatric experience required. Leadership experience required

Director Global Contract Manufacturing & Quality Management Resume Examples & Samples

Providing input on product development
Establishing testing strategies and process
Setting quality management standards for all operational aspects
Developing packaging & distribution strategies
Quantify and improve post launch device quality and reliability performance, monitor and analyze field returns & defective-exchange data to prioritize and drive technical resolution of return drivers
Drive technical rigor and enhance test coverage in the repair/refurbish loop
Quantify and improve portfolio no trouble found (NTF) performance
Partner with Technical Support (Care) organization to ensure availability and effectiveness of trouble-shooting content to adequately resolve customer issues and minimize avoidable field returns
Communicate pre-launch requirements and test teams on post-launch lessons learned with the objective of improved future device launch quality
Coordinating forecast, demand planning and domestic destination points with Global Purchasing
Working with domestic sales and marketing teams to establish effective forecasts
Collaborating with manufacturing planners and schedulers to ensure effective capacity utilization
Partnering with the International Logistics and Compliance teams to ensure optimal import efficiency in shipping into the US is established and maintained
Coordinating with both corporate Legal and Tax representatives to ensure all regulations are established and followed as well as ensuring proper international tax rules are followed. Identifying and managing the US based storage and distribution to stores, storerooms or customer premise through existing supply chain network collaboration
Collaborate with the Verizon Sustainability team to ensure all products and processes supporting this model, are deployed with sound sustainable processes
Integrating new manufactured product line with existing Reverse Logistics team to ensure optimal reverse flow. This will entail the development of processes for returns, recalls, refurbishment, warranty management and disposal
Partner with relevant Engineering Organizations within VZ, OEM’s, and our 3rd party Test/Repair vendors to ensure the high volume automated tests in our Reverse Loop Test Flow are capable of identifying defects in a manner reflective of the field/customer experience, and continuously increase the test coverage
Measure the effectiveness of software updates (SU) in a timely manner after SU deployment, with correlation to improvements in return drivers and field failures
Determine additional enhanced tests to be conducted in the reverse flow to improve test coverage, including extended NTF tests, extended failure analysis (EFA) tests, and 3rd party tests, as needed
Coordinate the execution and acceptance of the test procedures, by collaborating with stakeholders including Engineering, Marketing, Network, Evaluation Labs, OEMs, Components Suppliers, 3rd Party Providers, etc
Conduct periodic assessments of OEM pre-launch device quality with support to device tear-down activities, design for repair (DFR) / design for testability (DFT) feedback and including annual Device Quality Assurance & Test lessons learned synopsis to cross-functional VZ partners
Conduct regular Defect Metrics Review and NTF (No Trouble Found) driver reviews and conduct reviews of blogs/forums and returned devices to demonstrate device defects, including intermittent issues. Notify OEMs and internal VZW organizations of device codes that will be auto-failed. Work with respective teams to improve quality
Conduct weekly reviews with OEM partners on return, bounce and NTF drivers with a focus on improvements to subscriber experience through a combination of efforts including SU, repair improvements, design improvements and demonstrated RCA and OEM follow-through. Provide weekly OEM Quality Monitoring and improvement updates and status to VZ internal cross-functional teams
Institutionalize collaborative Reverse loop testing with the OEMs (One-Test) and partner with the VZ Care Tech Support team to improve care troubleshooting and reverse loop testing
15 years' experience in contract manufacturing in the telecommunications space specifically supporting network and customer premise equipment
International logistics experience dealing with telecommunications or network hardware both encrypted and non-encrypted
Strong Supply Chain Management background with experience in multiple facets of the discipline
SAP BI experience to pull, review and generate reports
15 years’ experience in managing large, complex manufacturing models where material is imported and integrated into an existing supply chain
MBA preferred
Supply Chain Management certification – ex. APICS (CPIM or CSCP), CSCMP SCPro

Senior Analyst Quality Management Resume Examples & Samples

Act as an application Sr. QA engineer for the North American Retail portfolio including Point of Sale, Copy & print and Easy-Tech applications
Design and develop automated test plans and test cases for new functionality that ensure reliability, maintainability, and scalability
Serve as a member of a small and cohesive team focused on adding new modules and features to the Application suite
Serve as a key part of the iterative development process and will be responsible for implementing unit, functional, integration, acceptance and regression tests for UI features and frameworks
Follow an analytical process to identify test cases and uses automation tools to create comprehensive and automated tests
Collaborate well with developers, DBA, product owner and influence the end product
Bachelor’s Degree in a related field or equivalent experience
3-5 years of software development and/or testing experience
Experience creating unit testing frameworks
Familiarity with industry standards
Experience with automation tools is a plus
Clear track record of careful test documentation and attention to detail
Some experience with Agile/Scrum a plus
Excellent analytical abilities and a strong intellectual curiosity
Good time management and organization skills

100

Senior Analyst Quality Management Resume Examples & Samples

Review business requirements and tech specifications documents
Create/update test plans
Participate in test plan review with development and business
Gather and document required test data
Develop and maintain automated test scripts
Work on agile projects and have the automation completed one sprint behind
Report issues, validate resolution of issues, and work with development at determining appropriate root cause
Participate in Ambiguity Review of requirements
Monitors testing progress, provides status updates, and escalate issues to project management, test lead, and other project participants regarding testing efforts
Create and maintain QM project deliverables throughout the project

101

Quality Management Resume Examples & Samples

Own and drive Services Quality Assurance team supporting Staples.com eCommerce initiatives as guided by Staples QA mission
Build a team of embedded QA resources into development teams by developing and maintaining close partnerships with the Development Managers
Partner with peer QA Managers for consistency and alignment of people, processes, and technology
Contribute to the standardization of test case management, test data management, defect management, end to end regression testing, quality metrics strategies, and support these tools/processes moving forward, adapting as necessary
Technical understanding and providing technical, architectural, process ideas on API plays an important role
Recruit and hire new associates as needed based upon QA strategy, including the procurement and management of hired services
Provide supervision for direct reports including appropriate oversight of hired services contractors. Establish individual performance goals, review performance against goals and provide coaching for Associate development
Play key role in resource planning and task execution to plans and objectives. Maintain a high-level understanding of dependencies that could lead to scheduling risks and mitigation plans
Develop actions for continuous improvement within the team. Communicate these actions with peers, update with results, and celebrate successes
Regular review of Quality Metrics with business and technical teams to drive quality management best practices through all phases of Systems Development Life Cycle
Maintain up-to-date knowledge of technology, business processes and practices to continually implement critical applications and systems process improvements. Communicate and agree these actions with peers, partners and leaders, update on results and celebrate successes
Provide input into the long-range plans which may include requirements for hardware, software, and/or technical resources while protecting current investments. Communicate with the business and/or other technology teams as it relates to these requirements, may participate in annual cost center and project budgets
Ensure successful and timely delivery of all activities within area of responsibility following methodologies standards and strategies, these includes full operations, maintaining stability, reliability, and sustainability

102

Quality Management Coordinator Day Shift Resume Examples & Samples

Current Basic Life Support (BLS)
Previous experience as a practitioner in the field of Quality Management; Risk Management, Case
Prior clinical nursing experience required. Previous experience in analysis of clinical data required
Prior experience in THE JOINT COMMISSION (TJC) accredited acute-care hospital, including participation in
Ability to interpret THE JOINT COMMISSION (TJC) standards, COBRA and Title 22 Regulations/Standards; CMS Standards working knowledge of medical care standards/practices
Knowledge of Regulations (State and Federal) governing immunity for peer review and confidentiality
Must be knowledgeable about health care law, regulations, accreditation requirements, and Clinical
Demonstrated ability to plan, organize, set and accomplish objectives
Attention to detail, exhibits self-direction, high degree of independent judgment and discretion, teaching ability, effective oral and written communication skills, as well as the demonstrated ability to work effectively with others as a team member
Requires the ability to work with highly confidential and sensitive information
Must have working knowledge of regulations pertinent to THE JOINT COMMISSION (TJC), CMS & Title 22, and

103

Director, Business Data Quality Management Resume Examples & Samples

Strong business acumen and business sense. This is not an IT role – the leader will act as an interface between the business and data, with a strong hands-on understanding of the underlying data quality, accuracy and integrity problems
7 years of experience with SQL
3 years of experience leading and managing a small to medium sized team
4 years of experience with building business validation checks and controls around data quality, integrity, accuracy and comprehensive
Strong business process aptitude, and an ability to quickly learn business processes and how the processes link to back-end data and the data quality and accuracy issues
8 years of professional experience in a corporate environment
5 years of experience in Business Intelligence, Business Information Management, Data Analysis, Operational Reporting, Data Warehousing
5 years of experience in correlating business processes and IT applications to back-end databases and systems
5 years of experience as a strong hands-on SQL developer with skills to manipulate, join, aggregate, filter and prepare data with the eventual goal of validation and cleansing of the data
Experience working for a large enterprise with fragmented data sources, lack of documentation, unstructured requirements and ambiguity
Experience working with business leaders and an ability to collaborate with business partners to co-create data and analytical solutions
Patience, resilience, comfort with ambiguity, strong drive, an agreeable, collaborative personality, and a desire to go above and beyond what is required of the job responsibilities to deliver value to the business
Experience working with business stakeholders and senior leaders in understanding data analytics and information needs, and executing on transformation of high-level, abstract data needs into meaningful data management solutions, information and analysis

104

Senior Analyst Quality Management Resume Examples & Samples

Identify, plan and participate in the delivery of process improvements
Participate in Project meetings (Daily Scrums, Retrospectives, test plan review etc) as the testing subject matter expert using software quality principles, business systems knowledge and/or previous testing experience to review the requirements
Create, update and execute automated test scripts
Lead regular and reoccurring project defect reviews with the project delivery team
Communicate the status of testing by gathering project metrics, burn-down charts and milestones and communicate them effectively to project delivery team and leadership teams
Manage a small team of individual testers in both offsite and onsite locations

105

Director, Product Quality Management Resume Examples & Samples

An advanced degree (M.S., etc.) focused in pharmaceutical, chemical, or biological sciences is preferred
A minimum of 10 years’ experience in the Pharmaceutical, Biotechnology, OTC, and/or Medical Device industry is required
Global health authority regulatory submission experience/Regulatory filings: questions and responses is required
Leadership of a Global Team and proven track record in leading multifunctional ‘virtual’ teams to success is required
Experience identifying and providing balanced management of quality and compliance risks with business needs is required
Knowledge of domestic and international GMP required
Knowledge of Product Manufacturing Processes (Drug Substance/Drug product) in Biotech and/or Pharma required, particularly in technology transfer
Prior experience working with large molecule manufacturing is highly preferred
Advanced knowledge and experience in New Product & Process Development is required
Experience with regulatory inspections and preparedness is required
Relationship building, partnering and influencing in a matrix organization is required
Ability to provide strategic leadership to meet business objectives in a highly dynamic business environment is required
This position may require between 10-25% travel depending on business needs and will be located at one of the following sites: Cork, Ireland; Leiden, Netherland; Geel, Belgium or Beerse, Belguim; Schaffhausen, Switzerland; Raritan, NJ; Spring House, PA or Malvern, PA.Quality (Generalist)

106

Quality Management Nurse Resume Examples & Samples

Serve as a key interface and liaison for the local participating physicians through collaboration with the Executive Director, physician practice liaison, and other key members of the NSQCN leadership team
Responsible for physician and practice education and training on processes and workflow related to clinical initiatives undertaken as a part of the CI Program, including CPTII and HCPCS coding, documenting quality data in paper and electronic charts, and reporting via the dashboard. This requires travel to provide on-site training in physician offices
Working closely with Physician Practice Liaison to provide physician office staff education regarding support for physician in implementing clinical initiatives undertaken within the physician’s area of specialty
Collaborate with Physician Practice Liaison by developing proficiency in understanding quality data extracts and reporting
Collaborate with the Physician Practice Liaison in analysis, monitoring and interpretation of ambulatory clinical quality data, using dashboard reports
Provide one-on-one education on use of dashboard reports and other communications as appropriate to identify potential improvements and assist physicians in understanding methods and processes required to achieve measurable results
Collaborate with the Executive Director and NSQCN Chief Medical Officer (CMO)/Medical Director in preparing analyses, as well as monitoring, interpreting, and educating on results of clinical (ambulatory and hospital) quality, cost and utilization data
Responsible for monitoring and evaluating physician compliance and performance with quality standards, as identified in weekly, monthly and quarterly reports and provide feedback to the Executive Director
Perform patient chart review to reconcile quality reporting results with chart documentation, using a sampling methodology approved by the Board of Managers
Provide Executive Director with support on performance improvement and development of remediation plans at the local service area level
Support marketing and communications with materials relating to disease management programs
Attend local quality management committee meetings, if requested by the Executive Director
Assists the Executive Director with other duties as assigned

107

Quality Management Nurse Resume Examples & Samples

Serve as a key interface and liaison for the local participating physicians through collaboration with the local Medical Director, physician practice liaison, Executive Director and local hospital quality management staff
Responsible for physician education and training on processes and workflow related to clinical initiatives undertaken as a part of the CI Program, including CPTII coding and extracting data from the Intelligent Healthcare Business Intelligence (BI) Tool. This requires travel to provide on-site training in physician offices
Working closely with Program Manager and Physician Practice Liaison provide physician office staff education regarding support for physician in implementing clinical initiatives undertaken within the physician’s area of specialty
Collaborate with physician practice liaison on data integrity
Collaborate with the Executive Director and Medical Director in preparing analyses, as well as monitoring, interpreting, and educating on results of clinical (ambulatory and hospital) quality, cost and utilization data
Perform patient chart review to reconcile quality reporting results with chart documentation
Provide Executive Director with support on performance improvement and development of remediation plans at the local service area Chapter level

108

Clinical Quality Lead, Quality Management DV Resume Examples & Samples

Compare the quality of clinical care with internal and external benchmarks as well as evidence based best practice guidelines
To asses reliability and facilitate continuous improvement and clinical processes and outcomes of care
Ensures reliable data to external data registries through high-quality clinical screening
Three (3)years experience in patient clinical nursing
Licensed in the state of Michigan as registered nurse
BLS certified
Database data entry and/or management experience preferred
Statistical knowledge preferred
Quality improvement or patient safety knowledge and experience preferred
Clinical chart review and abstraction experience preferred
Ability to interact with all members of the healthcare team and administrative staff in a professional and courteous manner
Computer and Internet skills and experience required- familiarity and comfort with MS Office products (Word, Excel, PowerPoint and Access)

109

Quality Management Analyst Resume Examples & Samples

Previous work experience in program auditing or operations analysis
Previous work experience in civilian oversight of government entities
Previous investigative experience within a law enforcement agency

110

Team Lead Quality Management Resume Examples & Samples

Develop and optimize the product quality department as the team lead based full-time in Guangzhou, China
Responsible for the regular monitoring of quality KPIs
Understand, shape and operate process of sampling textile products as well as documenting decisions, improvements and results
Work together with factories and manufacturers to maintain high standards of product quality while optimizing material efficiency
Proactively seek out other means of innovation and/or optimization to ultimately provide our customers with top quality products at the very best prices
A chance to re-define e-commerce fashion directly at the source
Extreme growth potential and array of entrepreneurial insights within a thriving start-up
The chance to shape the Guangzhou office with a high degree of personal responsibility
The freedom to innovate: have an idea how to improve something? Go for it & own it
A world-class team: We don’t just work together, we truly care about each other and seek to bring out the best in each other every day

111

Quality Management Manager Resume Examples & Samples

Manage oversight responsibilities of AHCCCS Contractors for all lines of business in the provision of quality health care in compliance with federal, state and AHCCCS quality management requirements
Manage the receipt, research, documentation and resolution of quality of care issues utilizing standardized processes and centralized databases
Provide technical assistance to Contractors and FFS providers, as appropriate, regarding contractual and/or policy requirements, accurately and consistently to improve compliance with AHCCCS requirements and improve quality of care and services to AHCCCS members
Lead the CQM team in participation in operational reviews, technical assistance and focused studies/reviews to ensure compliance with contractual and policy requirements for all lines of business
Ensure quality of care to AHCCCS members, including ensuring member dignity and respect, timely correspondence with member acknowledging receipt and upon resolution of the issue
Demonstrated experience in medical/nursing practices, medical case management and utilization review protocols as related to the Acute, LTC, chronic long-term elderly and physically disabled, developmentally disabled, behavioral health and Tribal
Excellent communication with all levels, both verbally and written; proficient in Microsoft Office programs; skilled in problem-solving and technical writing
Proficient experience with State and Federal policies and procedures governing Title XIX, Title XXI, Managed Care, LTC duals, SMI, special health care needs and Tribal
Demonstrated managed care expertise, particularly in the areas of quality management and utilization/medical management
Current, active and in good standing Arizona LPN or RN license
At least one year experience working in a Managed Care environment or Behavioral Health setting
Certified Professional in Healthcare Quality

112

Senior Officer, Quality Management Resume Examples & Samples

Support the launch of new products
Participate in APQP management of new items, organize the approbation of batch production, make samples and present the reports
Accept clients' comment on batch production samples, check PPAP documents
Interpret specifications for products to determine performance requirements in order to meet and/or exceed customer expectations
Participate in FMEA, DV, PV and process launch teams
Create and maintain documentation for product/process change management
Assess effectiveness of plant-wide quality systems including training for ongoing improvements
Implement and maintain quality systems
Work closely with customer representatives and insure that major customer complaints are resolved
Apply verbal and written communications skills in periodic and special reports/presentations both internally and with customers
Analyze data to detect quality problems and recommend corrective action
Conduct and develop preventative programs to reduce defects in major quality control areas

113

Supervisor, Quality Management Resume Examples & Samples

Be quality request coordinator for internal
PCN management (including communicate with customer)
QBR meeting preparation
Quality issue/complaint handling
Spec./control limit tighten negotiation
Regulation meeting with IMQR
QIP follow up
Receive and handling customers' actions request
Collect and prepare the quality report for Leader’s request
University above, major in IE or Chemistry Engineering
At least 2 years for quality system and customer relationship management (audit, complaint handling...)
Own CQT licence
Understand ISO-9001 quality system
ISO-9001 version internal auditor licence
With Customer complaint handling experience
Well English communication skill

114

Data Quality Management Analyst Resume Examples & Samples

Work with clients and business analysts to understand data requirements
Assist with the creation of requirements documents and functional specifications
Perform Analysis and deliver data profiling result reports, both one-time and for ongoing quality controls
Identify areas for data quality improvement and help to resolve data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies
Responsible for designing, developing, testing and deploying data quality applications using Informatica IDQ Developer
Create tables, load data, and create UNIX shell scripts to support data quality applications
Responsible for the on-going operations of the data quality environment
Perform Data Profiling activities leveraging Informatica IDQ

115

Director of Quality Management Resume Examples & Samples

Licensed healthcare clinician
Coordinating and supervising accreditation/certification activities
Positive, caring and customer-service-oriented attitude
Clinical Nursing experience, a plus

116

Director of Quality Management / Hospital Resume Examples & Samples

3 years of experience in an inpatient healthcare facility
Experience with Risk Management, infection control, and employee health
Experience in interpretation of raw data and comparative analysis, conducting educational “in-services”,

117

Director, Business Data Quality Management Resume Examples & Samples

Demonstrated strong business acumen and business sense. (This is not an IT role – the leader will act as an interface between the business and data, with a strong hands-on understanding of the underlying data quality, accuracy and integrity problems)
7+ years of experience with SQL
3+ years of experience leading and managing a small to medium sized team
4+ years of experience with building business validation checks and controls around data quality, integrity, accuracy and comprehensive
Strong business process aptitude and an ability to quickly learn business processes and how the processes link to back-end data and the data quality and accuracy issues
8+ years of professional experience in a corporate environment
5+ years of experience in Business Intelligence, Business Information Management, Data Analysis, Operational Reporting, Data Warehousing
5+ years of experience in correlating business processes and IT applications to back-end databases and systems
5+ years of experience working with large databases and data-warehouses
5+ years of experience as a strong hands-on SQL developer with skills to manipulate, join, aggregate, filter and prepare data with the eventual goal of validation and cleansing of the data
2+ years of experience working for a large enterprise with fragmented data sources, lack of documentation, unstructured requirements and ambiguity

118

Core Measures Rn-quality Management Resume Examples & Samples

Bachelor’s Degree in nursing preferred
Must have a current Texas State Registered Nurse License
Three or more years of experience in an acute healthcare setting
Experience and basic knowledge of computer software including word processing, spreadsheets and presentations
Must be able to work well under pressure, to function independently and dependently, and be flexible in applying knowledge to a variety of situations
Must possess the ability to prioritize tasks, give attention to detail, and meet deadlines
Must have the ability to communicate appropriately and clearly and be considerate and respectful in interactions with others (patients, families, employees and physicians)
Weekends are on a rotational basis

119

Rn-infection Preventionist Quality Management Days CHI Health Good Samaritan Resume Examples & Samples

Manages patients and healthcare environments to minimize the risk of transmission of infectious disease. Promotes an environment that supports internal and external customers by empowering them to participate in preventing the spread of infections
Uses information to identify infectious disease process and outbreaks to initiate epidemiologic investigations and interventions. Applies surveillance practices in collecting, compiling and interpreting data
Develops and implements infection control education programs. Ensures proper application of infection prevention and control standards through orientation, ongoing education and process improvement activities. Serves as an educator in classroom and skills lab settings, as well as just in time education or consultation with internal and external customers
Develops and updates clinical guidelines/policies. Demonstrates knowledge and application of infection control policies, procedures, guidelines, evidence-based practice and research
Serves as a resource for evidence-based practices and regulatory requirements Provides expert infection prevention and control guidance to all departments through the utilization of scientific research/evidence-based resources
Serves as an active participant or leader on teams with infection prevention expertise needs
Collaborates with Infectious Disease physicians and processes of physician rounds and patient care
Maintains high visibility with staff throughout the organization, including but not limited to rounding and auditing
Demonstrates support for professional organizations and excellence in professional practice and development
Professionally represents the organization with external agencies
Two years experience as a registered nurse, medical technologist or clinical laboratory scientist in an clinical healthcare setting required
One year Infection Control experience preferred
Must have expert knowledge in infection prevention and control principles and epidemiology and working knowledge of microbiology

120

SAP Superuser Quality Management Resume Examples & Samples

Knowledge transfer - provide business process understanding and knowledge related to the relevant functional area, to ensure the SAP team takes on board the key business requirements and risks which the solution must manage
Participate in and contribute to Fit-Gap and Playback workshops with the Core SAP team, to confirm local processes and reporting needs and identify legitimate potential localisations
Contribute to the population of the site Impact of Change log, then use it to guide the site through the management of changes to deliver the global template and planned benefits
Drawing on guidance from the deployment team, identify and size the benefits the site could achieve, and support the site Leadership Team to plan for how they will be delivered and tracked
Testing - propose User Acceptance Test scenarios based on standard processes and 'must have' current processes, document and execute tests in a validated SAP environment
Roles - map business users to SAP roles, including proposing business role or structure changes where necessary eg for Segregation of Duties
SOPs – update existing local work instructions to map to new global SOPs, drive the adoption of global SOPs
End User training - support the training needs analysis (confirming the training package that is needed for each job role/individual in their area); contribute to the translation and maintenance of comprehensive education and training materials; deliver education and training to a defined population of end users
Dependent on the training and support model used, identify and coach a team of Key Users who may carry out UAT, training delivery, local communications and post go-live support. Provide line manager responsibility for KUs who are released full-time
Data cleansing co-ordination - ensure all appropriate data is created/collected, cleansed and verified in preparation for transfer to SAP
Working with the local IS BA, ensure that an updated Business Continuity Plan for their functional area is available and tested before go-live
Cutover: participate in cutover planning and take accountability for the success of cutover in their functional area
Communication: deliver proactive communication with the site (all levels), creating or tailoring materials from the deployment team as required
Stakeholder management: keep key local stakeholders informed and engaged in all aspects of the deployment, especially the relevant leadership team member(s)
Post go live

121

Clinical Data Abstractor Quality Management DV Resume Examples & Samples

Our patients and the care they receive is our highest priority. An ideal candidate will take pride in putting their best foot forward every day to make sure that the UPHSM team has the patient on the forefront of everything we do
Moderate physical effort may be required including lifting 25 pounds or more, prolonged standing and walking, and manual dexterity
Having excellent human relations, oral, and written communications skills will be essential for this position
Candidates should have outstanding organizational abilities
Given the unpredictable nature of healthcare, there may be rare instances when you will be asked to contribute more or less time than you are traditionally scheduled for
We believe in the power of a positive attitude, applicants who are excited to do their best for patients and are willing to learn and grow as part of a team will thrive with us!
On year clinical experience
Experience in Quality Management, Care Management, or Risk Management
Licensed in the State of Michigan as an LPN

122

Data Quality Management Resume Examples & Samples

Managing projects through the entire lifecycle: initiation through deployment
Organizing and facilitating data governance council for CFO
Managing decision making with senior management from CFO
Organizing meeting to facilitate resolution of key project issues
A proven track record in a project delivery role
A methodical, analytical approach to problem solving
The flexibility to work individually, in a team, across teams and around project management methodologies
Ability to deliver difficult messages with sensitivity and establish a cultural protocol for organizational change within Data Quality Management team
Skills to influence and coach associates at all levels
Experience in drafting materials and facilitating regular senior management decision making forums
Expertise identifying risk areas, articulating risk impacts, designing controls and overseeing remediation techniques
Expertise setting objectives, allocating resources and delivering results
Ability to take ownership of issues and follow to resolution
Ability to make difficult decisions even when consensus is not reached
Experience working with individuals from Finance or Product Control

123

Quality Coordinator Rn-quality Management Resume Examples & Samples

One to three years of previous Quality/Risk/Patient Safety work experience and/or one to three years of previous healthcare experience required
Role specific experience preferred
Ability to use adult education skills necessary in order to support learning and information needs at a level normally acquired through further training in Adult Education or Nursing
Intermediate to advanced computer skills, Microsoft, Word, Excel and other database applications

124

Senior Manager Quality Management Delegate Resume Examples & Samples

Provides leadership and support to employees in Quality Delegate Manufacturing
Builds team spirit so that all personnel are motivated towards superior performance and collaboration that enables the development of innovative solutions
Plans, observes and adheres to cost budgets of the Quality Delegate Manufacturing department
Provides assistance/advice to the staff in his area of responsibility
Quality Management Delegate (QMD) and responsible person in regards of hygiene standards and safety within Manufacturing
Implements, supervises and continuously improves Quality systems within Manufacturing in regards to cGMP compliance
Tracks international GMP trends and compares with status quo in Manufacturing
Delegate of Manufacturing during internal and external audits
Coordinates investigations due to deviations, failures and complaints
Controls success of defined preventive actions
Implements Change Control Concept in Manufacturing
Creates specific induction programs for Manufacturing staff
Records and improves all processes to optimize hygiene levels in Manufacturing
Represents Manufacturing as responsible person for hygiene levels within the company and opposite any third parties or/and public authorities
Supervises the required level of hygiene within Manufacturing and recommends improving measures
Coordinates activities within department for selected projects
Reviews and approves reports, documents and SOPs within QM Manufacturing
Bachelor's degree required preferably in chemistry, pharmaceutical, biochemistry , technical or related field; Master degree preferred in life sciences (MSc or equivalent) in a scientific/technical discipline
In depth knowledge in pharmaceuticals, in particular cGMP requirements required
Ln depth knowledge of relevant regulatory fundamentals (PIC/S, CFR..). First experience in management of people in addition to strong leadership skills (priority setting, timely decision making, talent development)
Fluency in German and English
Ability to work in a project-driven and result-driven way under pressure and to balance internal and external requirements

125

Quality Management Manager Resume Examples & Samples

Monitor and evaluate quality data to identify recurring pattern and variances and to identify inputs for improvement projects
Initiate and drive activities for continual quality improvement
Manage cross functional teams to resolve quality issues in order to improve product and process quality across the whole supply chain
Respond to customer and internal complaints and manage respective problem solving activities (RCA, CAR/SCAR, 8D) by involving relevant parties throughout the entire Supply Chain to close such topics
Provide QM support (methods & tools) to product development projects (HW, FW, SW) with special focus on Quality Planning and Reliability Engineering
Act as local expert and provide support for our Integrated Management System based on TL9000 / ISO 9001 (QMS), ISO 14001 (EMS) and ISO 22301 (BCMS)

126

Engineer for Quality Management Resume Examples & Samples

You have a degree in business and engineering or a comparable technical or engineering discipline and have already amassed professional experience in quality management
Furthermore, you have project experience and are experienced at performing risk assessments
Besides that, you communicate fluently in Business English and German
You enjoy working as part of a team, approach conflicts constructively and seek out opportunities for cooperation to create value

127

Quality Management Lead Resume Examples & Samples

Consults business on best use of Quality Management IT solutions and applications to improve business performance
Explains benefit and use of new/upgraded technology capabilities
Supports business and IT governance in developing business cases and the assessment of change initiatives
Drives small to mid-level implementations, initiatives and change requests within own area of specialty
Leads physical and virtual cross functional teams of internal and/or external resources
Business continuity by working with Service Managers to resolve incidents, analyse problems and trends and propose and plan the implementation of solutions
Manages communication on technology change and plans end-user and business involvement in events (training, testing)
Travel up to 40%

128

Quality Management Co-op Resume Examples & Samples

Investigate new incidents as requested by Q-Steerer
Monitor and investigate sensor data not reported as incidents
Support root cause analysis and ensure defect part availability
Support team with streamlining of reporting requirements

129

Quality Management Manager Resume Examples & Samples

5+ years of experience in Clinical Quality Improvement and Measurement; 3+ years of Supervisory experience
Bachelor's Degree in Healthcare, Science, and/or a related field
Knowledge of Healthcare Delivery systems and Patient Care
Master's Degree in Healthcare and/or a related field
Proficiency in the Field of Training and Staff Development

130

Clinical Coordinator Quality Management Resume Examples & Samples

Assist in implementation of the hospital-wide Performance Improvement Program
Works with the Medical Staff leadership, regulatory agencies, and hospital staff as directed
Reviews medical records according to criteria and outcome data identified
Assists in identifying and developing organizational improvement opportunities while looking at specific clinical outcomes
Participates in education of hospital and medical staff in the performance improvement program/methodology and current TJC/TMF/CMS/TSDSH requirements
Oversees the surveillance and outcomes of HAC prevention

131

Director, Business Data Quality Management Resume Examples & Samples

This is a leadership role that’ll oversee the design, creation and maintenance of data structures, validation processes and rules to ensure our reporting and analytics data is high quality and accurate
Manage a small team of data analytics FTE’s focused on business data quality and controls
Interface with other team members, business partners and senior leadership on understanding business processes, new business initiatives, data, analysis and reporting needs, and lead the effort to build validation and business data quality checks to ensure the data presented in reports and analyses is of very high quality and integrity
Develop subject matter expertise on Care Services operational data processes and business systems, and will mentor and guide team members and the business on underlying data quality issues and resolution
Interface with the DW modeler and ETL developers to ensure that data structures, marts etc
Contain clean, validated data
Strong hands-on component in addition to leading data analytics team members
4+ years of experience with building business validation checks and controls around data quality, integrity, and accuracy
Strong business acumen and business sense
Excellent communication and interpersonal skills is a requirement

132

IT Quality Management Delegate Resume Examples & Samples

Responsible for reviewing and approving project validation documents for local and global projects for compliance with European and US regulatory requirements as well as with internal standards and procedures
Responsible for leading, advising, supporting and instructing validation responsible during global and local projects
Provide approval of systems for productive use
Ongoing development of the companies IT Quality Management System through the creation of SOPs, templates and other internal quality guidelines and specifications
Responsible for creating training documents and executing training sessions
Responsible for the review and approval of changes for all systems (incl. infrastructure) with varying levels of complexity
Preparation, assistance and follow-up of audits with the area of responsibility
Responsible for conducting assessments of IT suppliers in cooperation with the Quality Assurance Organization
5+ years of experience working within IT or within an applicable function that directly aligns with the specific responsibilities for this position
Computer systems auditing
Ability to negotiate with peers and management
Effectively liaise with BT and QA
Ability to effectively train others
Understanding of IT Quality management systems and principles
Knowledge of cGxP especially Annex 11, 21 CFR Part 11, on Computerized systems
Knoledge of computerized systems’ validation practices
Knowledge of GAMP and the corresponding regulations and guidelines (Europe and USA)

133

Rn-quality Management Coordinator Resume Examples & Samples

A minimum of 4 years recent acute hospital experience required
At least 1 year of experience, with demonstrated leadership and/or experience in education, quality, risk or safety
Advanced certification in a clinical area is preferred
Certified Professional in Health Quality (CPHQ) preferred
Ability to function independently and maintain effective working relationship with others
Demonstrated ability to use Microsoft Office Application: Word, Excel, Power point, and Access

134

VP, Quality Management Resume Examples & Samples

The Vice President, Strategic Operations – Quality Management shall be responsible for facilitating the development, implementation, and management of Quality Management functions for both the Originations and Servicing functions
Provides input into the vision and direction of the department to the Senior Management that will support the directives set by the CEO and/or Board of Directors
Provides vision and direction in matters of existing and potential operational changes to optimize the efficiency and effectiveness of all resources
Maintains and develops relationships to support operational needs across all Servicing and Originations departments
Maintains and develops the Quality Management and Monitoring programs in compliance with company objectives for Dealerships, Originations, and Servicing
Departmental structure, inclusive of identifying all resource needs (people, technological, information management, equipment) and projections
Reports all operational and risk management issues directly to Executive Management
Ability to interact with Executive Management as well as leadership of all departments to facilitate the accomplishment of company goals
Assures that Servicing and Originations are in compliance with legal obligations and procedures as it relates to direct phone, email, or live chat contact with our customers
Works with Operational Management and Human Resources to evaluate, design, modify, and implement training program that meet the needs of the organization and its future development
Manages other Strategic Operations projects as deemed necessary by Executive Management
Responsible for development and management of all direct reports in line with corporate objectives
Maintains a comprehensive working knowledge of all tools that are available to each associate, continually coaching and training associates
Service employee accounts as needed
Monitors, analyzes, and reports exception reporting to Senior Management

135

RN Quality Management PRN Resume Examples & Samples

Exhibits responsibility and accountability for assigned work, works independently
Must balance multiple tasks/projects while meeting organizational standards
Must be extremely detail oriented and able to follow through on all assigned tasks
Ability to adapt to flexible work schedules and frequent interruptions
Uses various software programs to develop, generate and update documentation
Works effectively as a team member
Develops, implements and maintains quality monitoring and analysis processes that support the Performance Improvement Plan
Researches applicable evidence based best practices in developing chart abstraction and analytical tools for assigned performance improvement monitors/indicators
Uses generated outcomes and process data/reports for further analysis creating final reports for committees that includes conclusions, recommendations, actions and follow up
Uses generated outcomes and process data/reports for further Level I and Level II peer review procedures under the supervision and direction of the Quality/Risk Management Director
Compiles and submits individual medical staff member and allied health comparative data profiles that supports medical staff credentialing process
Participates in investigating hospital and medical staff identified concerns for further review and analysis according to the Performance Improvement Plan
Actively participates or leads Performance Improvement Teams
Educates hospital and medical staff in the facility PI Program as assigned
Graduate from accredited school of nursing required. BSN preferred
One (1) year experience in a health care setting in a Quality Coordinator (or equivalent) role preferred
Three (3) to five (5) years’ clinical experience in a hospital setting (Hospital quality experience preferred.)

136

Quality Management Co-op Student Resume Examples & Samples

Act as the NCR Coordinator that is responsible for tracking project NCRs from initiation to closure within the SAP system. This includes ensuring supporting evidence is securely managed and attached to the NCRs, triggering escalation as required to ensure timely closure of NCRs and support the Project Quality Advisor in the management of deficiencies
Support the development of Continual Improvement tools and procedure
Maintain Quality metrics from inputting data, aid in data analysis (pivot charts), and other reporting output support
Providing support to the Project Quality Specialists and Quality Manager in the development of procedures, forms and templates as required
Must be enrolled in a co-op/internship program at a recognized post-secondary institution over the duration of the work term
Well-developed organizational and multi-tasking skills, the ability to be flexible
Ability to work well under pressure and prioritize tasks in a fast-paced environment with changing circumstances
A strong team player with well-developed interpersonal skills, demonstrating a high level of initiative, cooperation and sharing of tasks
Strong verbal and written communication skills and the capability to manage information and data
Excellent analytical skills and the ability to apply technical software
Attention to detail and the ability to capture and report information accurately
Ability to work independently but committed to contributing to and supporting a team environment
Completion of 2nd or 3rd year of a Business Degree program
Intermediate to advanced working knowledge of Microsoft Windows (Excel, Word, Outlook)
Knowledge of and/or experience in the pipeline or gas facilities industry is considered an asset
Depending on the qualifications of the applicants, the successful candidate may be offered a position at a more appropriate level and/or ladder

137

Quality Management International Intern Resume Examples & Samples

Further development of a new Quality Reporting System for Plant Spartanburg and additional affected BMW Plants. (Qlick View / Big Data Project)
Performing the monthly IQS (Initial Quality Study / JD Power) data reports for management and development & research department within the Plant
Generating weekly and monthly warranty management reports
Maintaining the Quality Indicator Room in the management area
Providing key quality data for Plant Spartanburg Target Management System (VTMS)
Investigation and steering of quality topics by providing these to direct areas for problem solving (Voice of the Customer Project)

138

Associate Director of Quality Management Resume Examples & Samples

Manage a team of Quality Assurance auditors
Lead the team to drive processes and controls and overall quality for the entire program
Conduct Quality Audits and Reviews, Lead and implement Process Improvement Efforts throughout the functional Organization
Interact and collaborate with multiple stakeholders directly including business and technical users to establish and accomplish common project goals
Analyze, design, schedule, construct, and deliver component based solutions
Lead the team to ensure best practices are followed for configuration management, document management and quality of deliverables
Work with all the teams to develop and document processes and also ensure we comply with Optums standard for Agile practices
Responsible for ensuring that products or services meet established standards
Quality Assurance and Project Management professional with experience in Quality Management Systems and supporting Agile programs
In-depth knowledge on a broad range of QA tools, Statistical Models and procedures and in developing and implementing Quality Management Programs and Process Asset Libraries
Understanding of project management methodologies which include all phases of project execution, initiation, planning, execution and closing
Familiar with project management best practices like feasibility study, WBS, project estimation worksheets, traceability matrix, responsibility matrix, validation plans, test plans, use cases, rollout plans, configuration management plans etc
Highly motivated, proven IT professional with IT Audit / Assessment, Quality Assurance, Quality Control, Risk Management, Configuration Management, Process Improvement and Document Management experience
Strong experience in Software Development Lifecycle (SDLC), Certified Scrum Master (CSM)
Excellent leadership and successful team building capabilities, effective communication and client relationship skills

139

Coordinator Quality Management PRN Resume Examples & Samples

Three years current experience in quality, risk management or related clinical experience within the acute care hospitals setting required
Analytical skills necessary in order to handle non-routine, moderately complex administrative details. Perform moderately complex administrative duties such as coordinating meetings and conferences, budget development, complex computer and database management skills, and interacting with system-wide with callers, patients, and the public
Ability to understand and follow verbal and written instructions. Must effectively read, write and verbally communicate in the English language
Ability to effectively manage, analyze and display data required
Superior telephone, communication, and interpersonal skills to interact effectively and positively with people. Ability to show understanding, patience, and tact when dealing with physicians, staff, and the public
Excellent verbal and written communication skills required. Must be able to maintain collaborative and collegial relationships at all levels of the organization
Computer literate with in-depth knowledge, experience to operate word processing, data bases, graphics, and spreadsheets in order to generate reports. Ability to learn and operate Krono’s, Meditech, Excel, Word and a patient care management systems
Proficient in statistical and narrative typing. Able to type 65wpm

140

RN Quality Management Coordinator Resume Examples & Samples

The Joint Commission, the leading accreditor of healthcare organizations in America, recognized Southern Hills Hospital as a Top Performer on Key Quality Measures® for 2010, 2011, 2012 and 2013 - the only Southern Nevada hospital to earn this recognition for four consecutive years
Southern Hills Hospital is the first institution in the state of Nevada to be recognized by the American Heart Association as a leading hospital in cardiology through their compliance with the “Get with the Guidelines - Heart Failure” program
In addition, Southern Hills Hospital earned The Joint Commission's Gold Seal of Approval® for its Alzheimer's disease program by demonstrating compliance with The Joint Commission's national standards for health care quality and safety in disease-specific care. It is also partnered with award-winning spine physicians from the Nevada Neurosciences Institute
Supports the implementation and maintenance of Hospital wide PI/Patient Safety Program
Demonstrates ability to use PI tools and techniques in an appropriate and effective manner
Assists in the development of indicators to assure ongoing monitoring and evaluation of existing processes
Analyzes processes and promotes change in a team environment
Assists in the development of corrective action plans that may include revisions to policies and procedures
Translates data into reports and information for presentation to appropriate committees
Conducts training to newly formed teams regarding PI tools and techniques
Supports compliance with JCAHO standards and other regulatory requirements
Designs reviews, custom formats, and reports in the QM information system
Accurately abstracts data from a variety of data sources
Assists in the maintenance of the QM software system
Assesses and determines needs for revision within the data systems to assure complete and accurate data abstraction
Compiles and maintains physician PI profiles
Demonstrates working knowledge of Quality Management/Performance improvement concepts
Maintains current knowledge and education in quality management and associated areas by attending educational conferences, reading educational materials, perusing ATLAS information, Internet sites and other pertinent information and research
Two years clinical experience in an acute care facility
Experience with Quality Management/Performance Improvement activities
Demonstrated ability to establish interpersonal relationships necessary to promote an effective working environment

141

Quality Management Unit Specialist Resume Examples & Samples

Oversees management of information and documentation within the GHSC-PSM QMS
Ensures inquiries are promptly addressed to continue a positive relationship between stakeholders and QMU
Prepares procedures, work instructions, and guidance on QMU organizational standard operating procedures
Supports internal and external process-based analysis processes, conducting analyzing results, and tracking corrective action to completion
Supports the identification of process-based audit trails which will be used as the focus and direction of all process-based analysis activities
Creates MS SharePoint document library and indexes
Trains new staff on QMS components, such as the Governance Model, Process Architecture, Internet site, SharePoint folders, Training Repository (e.g., learning management system), objective evidence (e.g., Audit Management System)
Edits documents and business process documentation according to documented process change requests using MS Visio or MS Office
Documents, tracks, and reports problems to the QMU Manager and Quality Management Committee
Responds to user inquiries and provides suggestions in timely manner
Participate in continual improvements efforts throughout the project including reviewing the business case for an improvement recommendation, assigning them to designated process leaders for action, summarizing findings, and updating tracking forms
Responsible for proposing solutions to requests for business process re-engineering and analyzing requests to determine the best course of action in accordance with QMS business process standards
Communicates information in a way that demonstrates a basic understanding of supply chain work, the specific scope and nature of project, Chemonics’ culture, values, and practices, and proposal assignments
Demonstrates maturity, dependability, integrity, and initiative
Contributes positively to a work environment that emphasizes teamwork, respect for differences, accepting and giving constructive feedback
Demonstrates leadership, versatility and integrity
Performs other duties and responsibilities as required
Minimum of Bachelor’s degree in Business Administration, Operations Research, Management Systems or equivalent work experience required. Master’s Degree or equivalent education preferred
Minimum four years or greater of relevant work experience in a quality management unit role or in the development of standard operating procedures
Solid business acumen with an entrepreneurial, creative bend towards business systems and operational approaches; related experience conducting internal process-based analysis assignments preferred
Demonstrated leadership, versatility, and integrity, independent thinking, judgment, and respect for others
Ability to communicate clearly and concisely both orally and in writing, and lead presentations, training courses, focus groups, and effective meetings
Demonstrated orientation for client service; knowledge of main client USAID preferred
Proficiency in spoken and written English required
Ability to manage competing priorities and provide leadership on multiple projects simultaneously
Ability to work both independently and as part of a team
Knowledge of desktop publishing, Web-based communications, and Internet resources particularly Microsoft applications including Office, Visio, and SharePoint
Willingness to travel and work abroad a minimum of 4-8 weeks per year; experience living or conducting volunteer work in developing countries

142

Rn-quality Improvement Coord Quality Management Days CHI Health Mercy Hospital Resume Examples & Samples

Collaborates with the Director Quality and Safety and key ministry stakeholders to coordinate the reporting measures managed by the Quality Department
Reviews medical records and collects data for clinical care review and other quality improvement activities
Assists in organizing teams and responsible for tracking change processes facilitated by those teams. May facilitate select teams to assure timely assessment and implementation of process changes. May perform /support Root Cause Analysis efforts
Supports quality by monitoring various outcomes and quality improvement projects and works with other departments to develop processes to improve and sustain outcomes
Works with related software applications to identify opportunities for improvement and act on clinical data to achieve improved performance rates, evaluates, analyzes, tracks, and trends and displays data from related activities
Supports Quality Department goals by analyzing, interpreting and reporting data
Presents, educates and encourages the use of quality data/processes to improve safety and care delivery
Supports the Quality Department by inputting data measurements, monitoring various outcomes and quality improvement projects. Reports data through effective use of computer software programs
Participates in the continuous readiness and response to surveys by maintaining and applying knowledge of new and changing accreditation, licensing and readiness programs for TJC, CMS and other regulatory bodies
Supports survey readiness and response, may write reports, letters or articles related to quality /safety development and other work that supports the quality department
Has the ability to effectively articulate the accreditation/regulatory standards to different audiences
Identifies trends, both positive and negative through mock surveys and other rounding activities
Develops action plans and educational programs to improve compliance with problematic standards
Creates an atmosphere in which timely and high quality information flows smoothly between self and others; encourages the open expression of ideas and opinions
Note: Employees hired into this role prior to 5/1/2016 are grandfathered in, and not required to hold a bachelor’s degree

143

Iris APL Quality Management Lead Resume Examples & Samples

Leads quality and batch management activities for IRIS APL
Ensure the supplier management process within IRIS complies with the internal and external requirements, e.g. GDPs, GMPs and the Novartis Quality Manual
Liaise with Quality and Regulatory functions to assess Regulatory impact on product and supply chain activities
Completes assigned activities according to specifications
Records and reports progress against plan
Reports actual and potential problems and develops scenarios for possible solutions
Reports project issues that may influence the work plan, budget, and/or schedule
Maintains close working relationships with other team members, senior functional representatives and key users
Follows project standards in all activities
Ensures the production of quality deliverables
Supports ERP team members in all areas, focussing on the business aspects and less on methodology and delivery
Drives and facilitates business decisions (business process changes, business scenarios, master data, organizational set-up, etc.)
Takes corrective actions on scope and progress deviations
Liaises with business stakeholders and process owners, conducts reviews, change management to business
Continuously evaluates business impacts and risks; proposes mitigating actions

144

Quality Management Unit Manager Resume Examples & Samples

Responsible for developing and enhancing the PSM Quality Management System from an initial operating capability to a sustainable system ready to meet the organizational objectives of the GHSC-PSM Project
Leads Quality Management Unit, including supervising a Quality Management Specialist, and Continual Improvement Manager
Oversees all ISO 9001:2015 certification preparation, including the pre-certification audit and associated corrective actions
Serves as key organizational liaison with ISO 9001 registrar, and oversees the annual ISO 9001:2015 external auditing process, including scheduling the audit, preparing leadership and staff, communicating results to the senior leadership team and staff, responding to major and minor findings identified by the Registrar and implementing corrective actions as needed
Liaises with PSM Operations, Monitoring & Evaluation, Risk Management, Incident Management, QA/QC, and other support teams to monitor performance against organizational objectives and to gauge the effectiveness of the PSM Quality Management System
Utilized information on trends identified in process monitoring conducted by PSM Operations, M&E, Risk Management, and the QA/QC teams, and report on PSM process capability regularly to PSM project leadership for decision making
Oversees resource development for project management and field operations by working with subject matter experts throughout the organization to document and continually improve core business processes. Develops document management systems to ensure operational resources are accessible globally
Performs duties and responsibilities consistent with understanding of quality management system requirements set by the ISO 9001:2015 standard
Serves as main point of contact for and coordinates external ISO 9001 audits and address findings
Ensures inquiries and needs are promptly addressed, with a strong team atmosphere of customer service, to ensure positive working relationships between stakeholders and QMU
Conducts business process analysis in accordance with ISO 9001:2015 requirements and other private-sector, industry-standard methodologies. Prepares written reports of assessed findings and observed results, as needed
Oversees preparation for regularly scheduled senior leadership briefings and conducts presentations to the senior leadership team, process leaders and subject matter experts, process analysts and other in-house groups
Supports continual improvements efforts throughout the project including evaluating program metrics, reviewing business needs, and assigning prioritized improvement initiatives to designated process leaders for action. This includes documenting appropriate, summarizing findings, and reporting on trends
Work with the external auditor to understand the ISO 9001:2015 standard’s application to the organization’s business context to ensure successful audits with few non-conformances.”
Fosters and demonstrates a workplace inclusive of creating opportunity, serving others, building trust, innovation and exceeding expectations
Minimum ten years or greater of relevant work experience
Bachelor’s degree in Business Administration, Management Systems, Engineering Process Management, or equivalent education. Master’s Degree preferred
Successful achievement of ISO 9001:2008 or ISO 9001:2015 certification, or re-certification, within multiple organizations similar in size, scope and purpose to the GHSC-PSM Program. Experience with ISO 9001:2015 certification preferred
Demonstrated ability to develop and stand-up comprehensive management systems to support ISO 9001:2008 or ISO 9001:2015 certification, including document management systems and procedures, internal auditing programs, and corrective action and continual improvement systems
Experience managing a team of quality management and continual improvement specialists, and experience managing a large network of subject matter experts/process owners
Successful completion of ISO 9001:2015 Lead Auditor certified training and performance as a Lead Auditor
Demonstrated technical knowledge, experience, and aptitude in organizational development, including business process improvement, management systems, organizational design, and organizational capacity building
Solid business acumen with an entrepreneurial, creative bend towards business systems and operational approaches
Ability to solve complex technical, managerial or operational problems and evaluate options based on relevant information, resources, well-rounded experience, and knowledge
Ability to operate at advanced levels of authority and manage significant, large-scale activities to produce and take responsibility for results
Demonstrated ability to communicate clearly and concisely both orally and in writing, and lead presentations, training courses, focus groups, and effective meetings
Proven leadership, versatility, integrity, management, organizational, and decision-making skills
Demonstrated orientation for client service
Demonstrated ability to organize and supervise department staff. Ability to manage competing priorities and provide leadership on multiple projects simultaneously
Demonstrated integrity, independent thinking, judgment, and respect for others
Experience living or working in developing countries preferred
Willingness to work overseas for up to 4 to 8 weeks per year; experience living or working in developing countries preferred

145

Quality Management Unit Manager Resume Examples & Samples

History of operating at advanced levels of authority and manage significant, large-scale activities to produce and take responsibility for results
Demonstrated ability to organize and supervise department staff
Proven ability to manage competing priorities and provide leadership on multiple projects simultaneously

146

Manager of Quality Management Resume Examples & Samples

The Manager of Quality Management maintains the operations of Quality Departments which includes but not limited to the following; analyzing, interpreting, and evaluating call recordings and/or business activity in accordance with the guidelines set forth by the respective business units
Supports corporate vision and direction in matters of existing and potential operational changes to optimize the efficiency and effectiveness of all resources
Maintains and develops relationships to support operational needs across the organization
Maintains ongoing communication with the business regarding Quality Management programs and processes
Facilitates calibration meetings with the business to ensure established policy and procedures are followed
Collaborates with the business managers to provide ongoing training and coaching
Supports the Compliance and Legal departments for all internal, vendor, state, or Federal audits
Maintains systems or metrics, specific to function, to ensure that data and/or processes accurately represent the business environment
Maintains and provide input to the development of the Quality Management program in accordance to compliance and company objectives
Oversees associates to ensure coaching and development are in line with departmental goals, as well as corporate objectives
Maintains associate time cards

147

Interim Director of Quality Management Resume Examples & Samples

Acting as the interim DQM at a Select Medical LTCH during a DQM vacancy
Assisting with training of new DQMS
Assisting with the opening of new facilities
Assisting with pre and post survey activitie
2 years experience as a Select Medical Director of Quality Management, preferred
Clinical license required, RN preferred

148

Quality Management Process Manager Resume Examples & Samples

Establish and maintain standard processes, supported by a consistent infrastructure to support business customers
Partner with Business Groups and programs to establish and maintain corporate assessments and certifications
Provide differentiating Business Analytics, Lean Systems Engineering and Lean Six Sigma (LSS) services to Vencore Business Groups, customers, and external companies
Offer FedRAMP 3PAO services to customers seeking Cloud Service Provider security assessments
Specific Responsibilities include
Implement quality assurance measures in the areas of project/program management, systems engineering, and software development and assess efficiency of and recommend improvement to VIG management
Support Vencore industry certifications and assessments associated with Capability Maturity Model Institute (CMMI), AS9100C, and ISO9001:2015 Quality Management Systems and provide support to successful completion of internal and external surveillance and recertification audits
Support the Vencore Engineering Process Group (EPG)
Additionally, the candidate will lead yearly development of the corporate Process Improvement Plan (PIP) and be responsible for Organization Process Focus (OPF) and Organization Process Definition (OPD) CMMI Process Area
Active TS/SCI with Poly is require for this position
7+ years in Systems Engineering (SE) and architecture development to include experience supporting operational and solutions development efforts and 10+ years of overal experience
Program Management practice understanding and experience including Customer Relationships, Business Rhythms, Communications, Risk Management, Metrics, Quality/Configuration/Data Management
Experience developing SE Management Plans (SEMP), Program Management Plans (PMP) and other similar artifacts
CMMI SCAMPI/AS9100/ISO experience, Lead Auditor Experience (desired)
Excellent facilitation, oral presentation, and writing skills
Ability to work independently, within a team, and with senior and executive-level management
Exposure/experience with continuous process improvement techniques (Lean Six Sigma)
Lean Six Sigma Black Belt (BB) (desired)
PMI PMP (desired)

149

Software Quality Management Summer Intern Resume Examples & Samples

Support software Quality Management in new product development and lifecycle engineering processes
Assist in Develop different process templates for Tool development and peer review list
Review Documents for Quality records
Assist in Drafting training material for software development
Create and make changes to existing SharePoint site
Work both independently and under the supervision of software quality Management engineers
Present complex technical information to an audience of varied expertise/level for guidance, education and decision-making
Create automated methods for tracking Radiology Tracking Records
Pursing Bachelors of Science in computer engineering or computer science
Familiarity with Object Oriented design and development concepts
Familiarity and/or classwork on Object Oriented programming languages: C, C++, Java, C#
Familiarity or experience with Microsoft Office Applications: Word, Excel, PowerPoint, SharePoint
Good written and oral communication as well as strong presentation skills and demonstrated project leadership experience
Sharepoint Experience is preferred
Experience with scripting languages preferred
Ability to work within a team or independently

150

Quality Management Project Manager Resume Examples & Samples

5 to 7 years of clinical and/or managed care experience in the healthcare industry and quality management
Project management and leadership experience
Prior health care accreditation or HEDIS experience highly preferred

151

Quality Management Nurse Consultant Resume Examples & Samples

Minimum of 3 years of clinical experience
Ability to interface with providers and their offices
Ability to advocate member health
Ability to facilitate meetings from an accreditation support perspective
Comfortable with data analysis
Quality Management experience
Managed Care experience
Registered Nurse (RN) preferred
Microsoft Excel knowledge

152

Cib-chief Data Office Data Quality Management Manager Resume Examples & Samples

Implement the CIB Data Quality Standards
Project management and Business analysis experience
Experience of Data Governance principles would be advantageous
Excellent communication, presentation (both oral and written) & influencing skills to MD level
Confidence in communicating internally at all levels; candidate will be dealing with stakeholders of varying degrees of seniority (up-to Managing Director level) across Corporate/Firmwide, Finance, Risk, Compliance , Operations and Technology teams
Effective change management skills. Ability to support & adopt within a changing environment
Self starter, able to work autonomously, with strong time management skills; efficient at multi-tasking and able to work under pressure to deliver multiple business demands on-time, to a high standard
Capacity to think laterally and convey an understanding of the big picture
Strong practical experience of Microsoft Excel, PowerPoint, Word etc

153

Quality Management Associate Resume Examples & Samples

Ensure all software quality aspects from planning to implementation
Deep understanding of quality assurance processes
Contribute to development, usage and maintenance of change management tools
Act as stakeholder representing the customer perspective. Strong contribution in testing, test automation and delivery process
University degree (bachelor, diploma, master) in computer science, mathematics, physics, engineering or related fields
Proficient in German and English
Team spirit and enthusiasm
Good communication and technical skills
Customer-oriented
Focused, pragmatic and result oriented
Flexible and quickly adopting to new tasks/challenges
Sound knowledge in the SAP Technology like NetWeaver and/or Lifecycle Management tools is a plus but not a prerequisite
Ideally experience with the upgrade tools like SUM, transport and/or SPAM/SAINT

154

Chief Nurse Director Of Quality Management Mather Resume Examples & Samples

CV or Resume or any other written format may be submitted provided it contains all of the information in the USAJobs resume format. Provide beginning and ending dates (MM/YY) of employment, the average number of hours worked per week, and a description of the duties for each position listed on your resume. If you performed more than one position title, please indicate the percentage of time you spent performing each title's duties. (required)
VA Form 10-2850a - application for Nurses and Nurse Anesthetists (required). Available at the VA Forms website: http://www.va.gov/vaforms/search_action.asp?FormNo=10-2850&tkey=&Action=Search
If prior military service include all copies of your DD-214 Forms (required) Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF-15, Application for 10-Point Veteran Preference available at http://www.opm.gov/forms/pdf fill/SF15.pdf
All current or former Federal Employees - VA and non-VA: "NotificaNotificationonnel Action" (SF 50's) documenting permanent status, promotion action to the highest grade held in the Federal government, and, if applicable, your seperation SF-50
Copy of your college transcript(s). Certificates/diplomas are not acceptable. If selected for this vacancy, you may be required to submit official college transcript(s) prior to appointment (required)
Copy of your current registration/certification/licensure (required)

155

Health Care Quality Management Project Manager Resume Examples & Samples

3 years or more years clinical and/or managed care experience in the healthcare industry; Required
3 years plus Project management and leadership experience; Strong Preference
Microsoft Certified Database Administrator (MCDBA) on Microsoft SQL ServerT 2000; preference

156

VP of Quality Management Resume Examples & Samples

Responsible for the administrative and operational oversight of all hospital (enterprise) performance improvement, quality outcomes, risk reduction/mitigation, infection prevention, peer review, patient safety, and regulatory management operations
In collaboration with the Quality/Peer Review Committee, Hospital Administration, Medical Executive Committee, and Board of Trustees, responsible for the development of the hospital’s quality and risk management strategy and annual goals
Leads the Quality and Risk Management Department in the development and application of quality management and risk reduction strategies throughout the hospital
Assumes responsibility for communication and education regarding quality and risk management activities in the organization, as well as the medical community and governing body, and serves as a resource
Responsible for and provides direction to the Quality Department, as well as Quality/ Peer Review Committee, Infection Control, Regulatory Readiness, and Patient Safety Committees
Leads the QM Department within defined financial parameters
Plans, coordinates and monitors comprehensive Medical Staff QI programs as indicated
Plans, coordinates and monitors comprehensive hospital QI program
Plans, coordinates and monitors hospital quality incentive programs
Serves as an organizational resource for QA/QI, performance improvement, and risk reduction information
Interacts with Executive, Administrative, and Medical Leaders to gain support for QI activities
Coordinates and directs activities related to the TJC accreditation and continuous readiness, and in collaboration with hospital leadership, ensures that TJC deficiencies are addressed and resolved
Oversees the Risk Management/Patient Safety Program
Works collaboratively with HCI, legal counsel, and Executive Administration in coordinating and overseeing Risk Management activities
Develops, coordinates, and maintains facility occurrence reporting system
Works to expand knowledge of quality bringing new ideas and concepts to TSSCMC
Leadership, communication, and interpersonal skills and thorough understanding of quality management theory and process
Minimum 5 years clinical experience
Comfortable and skilled at working with stakeholders in the organization
Knowledge of PC based computer software
BSN with current Tennessee licensure

157

Construction Quality Management Resume Examples & Samples

Developing, implementing and managing the Construction Quality Management Plan, which includes, quality system procedures, Inspection and Test Plans, Work Methods. In partnership with the other Quality Managers ( Design, Traffic and Environment) and under the direction of the Project Quality Director, the CQMP must meet the requirements of ISO 9001 2008 and be fully implemented within 180 days
Management of the Construction Quality Team to ensure the Inspection and test plans are fully implemented and the completed work comply with the design and project requirements
Preparing Quality Audit Programs, scheduling and coordinating Internal Quality Audits, External Quality Audits and Independent Quality Audits of the relevant processes and subcontractors
Initiating Management Reviews and taking other actions necessary to ensure the effective operation and continuous improvement of the Construction Quality System
Develop the Quality requirements sections to be included in the Project Specifications for the procurement of materials and services
Conducting supplier/subcontractor quality assessments
Review and approval of Quality Assurance/Quality Control submittals from suppliers and subcontractors
Development/issue of Quality Surveillance Assignments and Directives as well as review/approval of reports generated by project QA/QC personnel
Development of monthly Construction QMS Reports
Management of Construction Non Conformities to ensure timely resolution including identifying and implementing Corrective Actions as required
Management of and participation in internal and external client quality audits
Development and implementation of quality orientation and training programs for Construction
Ensuring that relevant records are maintained and retained in accordance with the Quality Management System
Certified as quality professional from certifying bodies, as a minimum successful completion of an ISO 9001 2008 Lead Auditor Course
A minimum of t (10) years quality management experience in construction of infrastructure/transit projects
University Degree or Diploma of Technology (civil, mechanical preferred)
Excellent communication skills (verbal and written), and ability to work in demanding multidisciplinary environment
Experience in Managing a team of Quality Engineers and Inspectors
Excellent working knowledge of ISO 9001:2008 Quality Standard and familiarity with various industry codes, standards and regulations governing quality management
Experience in development of Quality System Procedures, Inspection and Test Plans etc
Knowledge of inspection and NDT methods, procedures and reports

158

Quality Management Analyst Resume Examples & Samples

Coordinates and manages key aspects of URAC and NCQA accreditation and other regulatory requirements including but not limited to
0-3 years Quality Management experience required or 5 years of UM or QM experience if not licensed
Leadership skills and supervisory experience, including the ability to develop team performance
Self-motivated, able to prioritize multiple issues, excellent organizational skills, ability to track multiple projects/tasks and follow through as needed
Ability to manage and coordinate with internal and external departments
Able to work collaboratively with internal staff and external providers
Must be detail oriented; able to work independently in an ever changing environment

159

Registered Nurse Associate Chief Quality Management Resume Examples & Samples

To perform the duties of the position
Nurse I Level II - An ADN or Diploma in Nursing and approximately 1 year of nursing practice/experience; OR an ADN or Diploma in Nursing and a bachelor's degree in a related field with no additional nursing practice/experience; OR a Bachelor’s of Science in Nursing (BSN) with no additional nursing practice/experience
Nurse I Level III - An ADN or Diploma in Nursing and approximately 2-3 years of nursing practice/experience; OR an ADN or Diploma in Nursing and a Bachelor’s degree in a related field and approximately 1-2 years of nursing practice/experience; OR a BSN with approximately 1-2 years of nursing practice/experience; OR a Master's degree in nursing (MSN) or related field with a BSN and no additional nursing practice/experience
Nurse II - A BSN with approximately 2-3 years of nursing practice/experience; OR ADN or Diploma in Nursing and a Bachelor’s degree in a related field and approximately 2-3 year’s of nursing practice/experience; OR a Master's degree in nursing or related field with a BSN and approximately 1-2 year’s of nursing practice/experience; OR a Doctoral degree in nursing or meets basic requirements for appointment and has doctoral degree in a related field with no additional nursing practice/experience required
Nurse III - Master's degree in nursing or related field with BSN and approximately 2-3 year’s of nursing practice/experience; OR a Doctoral degree in nursing or related field and approximately 2-3 year’s of nursing practice/experience
Click Submit My Answers to submit your application package
Collaboration; collaboration, collegiality

160

Quality Management Resume Examples & Samples

Review and provide feedback on process quality documentation
Review production work instructions for quality compliance
Assist in deploying and improving routine quality processes for incoming and final inspection
Assist in routine metric collection of quality processes
Assist in process measurement initiatives, including scorecards and other metrics, which can also be used to drive process improvements
Oversees the day-to-day operations of the group to ensure a smooth workflow in inspection processes
Performs work in compliance with established procedures and/or protocols
Identifies resource needs and suggests justification
Troubleshoots and resolves semi-complex problems
Demonstrates understanding and application of supervisory approaches for work direction, motivation, performance management, and disciplinary action
Demonstrate knowledge of fundamental concepts, practices, and procedures for supervised work groups
Results oriented with analytical ability including statistical analysis tools
Strong ability to communicate with all organizational levels from shop floor to management
Ability to lead teams and collaborate within the Hutchinson plant and globally
Working knowledge of ISO9001
Experience in root cause analysis tools such as A3, 5-Whys, and 8D
Minimum of 3 years of successful experience in a directly related field
Previous supervisory experience

161

QC Team Lead Quality Management Technical Excellence Resume Examples & Samples

A proven track record in Quality Assurance and Quality Control, preferably within the Oil & Gas or Energy sector
Degree qualified in engineering or equivalent relevant industry experience
Proven skills in change management; implementing improvements to processes and ways of working
Proven communication and collaboration skills
Results driven approach and attitude
Strong networking skills
Experience with motivating and empowering direct and indirect reports and developing staff

162

Quality Management Supervisor Resume Examples & Samples

Daily on site location in Westerville Ohio facility
Oversees KPI metrics and ensure compliance
Analyze defect data and propose remediation efforts
Participate in audits
Follow up on issues with research requests to various internal audits and requests
Identify operational improvements, efficiency gains, and cost savings
Implement changes and measurements and in turn provide metrics to Operations and Account management teams

163

Tricare Clinical Quality Management Study Analyst Resume Examples & Samples

Develops new research initiatives and / or clinical quality studies or activities
Maintains confidentiality and non - discoverability of all activities
Participates in regional quality studies including obtaining baseline data, conducting interventions, monitoring, re - measurement, reporting
Works with HEDIS - Like measures, and develops interventions

164

Quality Management Coordinator Resume Examples & Samples

2 years related work experience (Quality Control/Auditing/Project Management) required
Knowledge of self funded health care plans and claims handling highly preferred
Data Analysis/Interpretation experience highly preferred
Proven track record meeting project dates
Excellent interpersonal, written and verbal communication and problem resolution skills
Proficient information systems understanding and skills, to include Microsoft Office programs (Word, Excel, Power Point) and the Internet

165

Registered Nurse / Quality Management Resume Examples & Samples

Supports an information system for Quality Management data aggregation
Graduate from an accredited School of Nursing. Bachelor's Degree in Nursing, required. Master's Degree, preferred
Minimum of (5) five years clinical experience including general knowledge of QM principles, NYPORTS and JCAHO requirements
Maintains current knowledge of Quality Management, NYPORTS and JCAHO requirements and supporting information system applications

166

Registered Nurse / Quality Management Resume Examples & Samples

High School Diploma or equivalent, required. Graduate from an accredited School of Nursing or Physician Assistant Program, required
Current license to practice as a Registered Professional Nurse OR as a Nurse Practitioner in New York State OR current Licensed Registered Physician Assistant by New York State Department of Education, required
Maintains current knowledge of Quality Management, NYPORTS and The Joint Commission (TJC) requirements and supporting information system applications

167

Coordinator, Quality Management Resume Examples & Samples

Coordinates Quality Management and Performance Improvement activities with all departments providing patient care
Interprets regulations to identify elements of patient care to be monitored and the monitoring criteria; and to establish systems and processes to ensure compliance with agency requirements
Collects and aggregates data for evaluation by clinical department. Follows-up to ensure correction of identified problems
Educates and evaluates clinical and support department staff regarding quality management regulations and standards of care
Coordinates re-credentialing and credentialing processes in accordance with regulatory requirements and Medical Staff By-Laws
Bachelor’s Degree in Nursing, required
Minimum of three (3) years progressively related experience including regulatory agency standards and performance improvement initiatives, required
Quality experience, preferred

168

Manager Quality Management, Rn-mission Hills Resume Examples & Samples

Minimum two years of ambulatory care experience
Experience with HMOs and health plans highly recommended
Quality Assurance/Improvement experience desirable

169

Quality Management Manager, RN Resume Examples & Samples

Bachelor’s degree in Nursing
RN graduate of an accredited school of nursing with a current California RN license
Minimum three to five years experience of clinical nursing in an acute care setting with strong emphasis on medical/surgical nursing or specialty area
Minimum two years of management experience
Experience in developing educational programs and procedures
Master’s degree in Nursing or Education

170

Regional Quality Management Director Resume Examples & Samples

Master’s Degree in Health Care related field, Nursing, Health Administration, MBA or related discipline required
2-4 years of clinical/operational leadership experience that provided the opportunity to manage a variety of patient care services in a complex healthcare environment required; 5 years experience preferred
Strong communication skills as well as excellent clinical knowledge and experience in a medical group setting
Expert knowledge and abilities to develop and implement programs focused at delivering high quality coordinated patient care
Ability to interpret, analyze and utilize data to facilitate organization-wide improvement in operating efficiencies with a focus on care delivery
Active knowledge of performance improvement principles, Experience in developing educational programs and procedures required
Knowledge of state and federal regulations
Must be an effective spokesperson for the Quality Initiatives with the ability to deal with organizational complexities and conflict. Must be a global thinker with long term planning experience
Ability to work cooperatively with others to use appropriate strengths, knowledge and cooperation to improve performance
Strong interpersonal skills, problem-solving skills
Ability to see and understand whole systems and how elements within systems relate
Ability to act and provide leadership throughout the change process and ability to sustain change
Extensive knowledge of Microsoft office – Excel, Word, Outlook – including managed care software programs
Current California RN license
HMO and Health plan familiarity strongly preferred
Certification in quality or risk management and/or in patient safety such as CPHQ Certification is preferred

171

Manager, Quality Management Resume Examples & Samples

Responsible for the operational execution of the QM Program under the direction of the Chief Medical Officer
Responsible for the development, implementation and evaluation of the QM Program and Work Plan
Responsible for the operations and management of staff assigned to all QM activities for Seaside Health Plan, including monitoring and reporting as required by regulation or contract
Responsible for managing the QM staff
Responsible for oversight of Anti-fraud Plan requirements
Oversees regulatory compliance
Responsible for the daily management and implementation of the Safety and Risk Management programs
Acts as an educator and resource to all departments in matters involving Risk Management
Responsible for the compliance of Seaside Health Plan and providers’ policies, procedures, education, communication
Oversight, and enforcement
Reports QM activities to the Quality Council
Current and unrestricted Registered Nurse (RN) license
Bachelor’s degree in Nursing required; MSN preferred
A minimum of five (5) years’ experience in a healthcare organization and familiarity with operational, financial and quality assurance procedures and regulations
Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices
Experience working with Microsoft Office products, moderate word processing skills along with other basic computer proficiencies

172

Lead Country Quality Management Head Resume Examples & Samples

Develops, controls and ensures the implementation and improvement of an Integrated Management System (including process
Ensures that quality specific external communication towards customers and to external authorities
Ensures that internal and external regulations are identified in cooperation with country organization and processes are
Professional experience (>5 years) in quality management
Experience (>10 years) in different areas of responsibility (preferably not limited to QM) and business types
Experience in managing projects / programs e.g. change or consultancy projects
Experience in international business

173

Quality Management Analyst Resume Examples & Samples

A minimum of three years clinical experience in healthcare setting preferred
Undergraduate and Graduate Degree in business, healthcare administration, or public health preferred
Microsoft Excel, Word, and PowerPoint skills required
Six Sigma, Lean certification preferred

174

Health Care Quality Management Project Manager Resume Examples & Samples

3 years minimum of clinical and/or managed care experience in the healthcare industry and quality management is required
3 to 5 years of HEDIS experience and knowledge of the HEDIS Technical specifications is required
Must be able to work across the organization to achieve results
Excellent verbal and written communication skills are required
Experience using Microsoft Excel and Access is required
HEDIS project oversight experience is highly preferred
An RN license is preferred but not required

175

RN Quality Management Resume Examples & Samples

Acquires and maintains the knowledge and skills necessary to retrieve data from hospital information systems and other databases (i.e. competent PC skills especially with EHR, EXCEL, and STAR)
Conducts retrospective review of medical records for data abstraction related to quality and safety initiatives required by CMS, The Joint Commission, CHI and/or Mercy, as assigned
Utilizes vendor database, or other computer program, to input, aggregate and analyze data for quality measurement directed towards improvement of organizational performance, as assigned
Reports outcomes of measures to appropriate clinical leaders, medical staff, disease management groups and others as identified
Educates physicians and clinical staff regarding requirements (by CMS, The Joint Commission and/or CHI) for specifications and documentation expectations for assigned quality and safety measures
Works with multi-disciplinary team to ensure measure documentation is within required specifications
Responsible for monitoring and ensuring timelines are met per assignment
Creates reports, scorecards and graphs necessary to communicate analysis of data
Collaborates with multi-disciplinary teams to develop strategies for variance reduction and performance improvement activities
Participates in professional development activities to maintain and enhance knowledge of data collection, analysis technique and methods, outcomes, and performance improvement activities
Contacts patients and/or families post hospitalization as required by specific database in order to secure accurate follow-up information as assigned
General office duties
Retrieve medical records needed (paper or electronic)
Represents the department at internal and external meetings
Conducts formal and informal education sessions with health care providers on database
Possession of a current or compact state license as a registered nurse issued/defined by the State of Iowa
BSN preferred
Must complete all training modules and pass certification examination as assigned within 1 year of employment
Five years clinical nursing experience required
Basic understanding of performance improvement principles, data sampling, data collection, data analysis, and hospitalization procedures and practices relating to patient care and utilization of hospital services
Skills in establishing and maintaining harmonious working relationships with the medical staff and hospital personnel; expressing one’s self effectively and tactfully, orally and in writing; working independently in analyzing facts, exercising sound judgment and arriving at conclusions
Basic understanding of computer application required. Advanced skills in use of software, excel spreadsheets, databases is preferred
Adheres to and exhibits our core values

176

Coordinator, Enterprise Quality Management Resume Examples & Samples

Plan, coordinate and communicate all required information related to the management of ISO certificates and all other related certifications with the external auditor (ISO certifications) and business units
Review and format the department’s audit reports, documents and correspondences in English and French
Review and format quality system and CPMF documents, documentation related to the company’s information management activities, and any other procedures or guides under the group’s responsibility
Coordinate the translation of any new addition or major change to the CPMF or to other procedures under the team’s responsibility
Coordinate conference calls, training sessions and WebEx, as required
Organize the annual Quality Forum with all business units
Process invoices, monitor accounts payable and coordinate the processing of purchase orders
Fluency in English and French, both written and verbal
Solid ability to report problems and propose action plans to solve them
A professional attitude with a high level of discretion and constant concern for ethics
Demonstrate a high level of independence and flexibility; solid ability to organize and manage priorities
Proficiency in Word, Excel and PowerPoint
Ability to multitask and prioritize the team’s requests
Ability to work under pressure in a demanding environment while maintaining professional standards
Ability to work long hours as required, especially during periods with additional work volume or in order to meet deadlines
Ability to pay close attention to details, especially with regard to communications

177

Quality Management & Sustainable Excellence Lead Resume Examples & Samples

Strong leadership skills with the ability to lead, inspire and develop others
Build productive relationships with key stakeholders, working in collaboration with partners in Seeds Production Development and Regional Product Development
Identify and solve production problems creatively in a timely manner
Show creativity and innovation to support continuous improvement and sustained excellence
Understanding and concern for HSE standards and quality of work as an individual and across the UK Seeds R&D Ops teams
Ability manage high workload and plan effectively
Able to keep goals, targets and objectives in sight during busy periods
Degree or equivalent in agricultural or biological science
Understanding of Quality management systems and challenges
Broad experience of Syngenta processes, procedures, organization structure and people
Operating Excellence practitioner trained
Knowledge and experience in Seeds R&D
Direct management experience of teams and projects
Broad and influential local external network. Experience of managing customer expectations essential
Experience of using Reliance and other Quality Management Systems essential
Experience of successful project management with proven results essential
Experience of delivering continuous improvement or similar project activities, combined with the ability to prioritize, plan, organize, and monitor multiple concurrent activities in order to meet strict timelines, influencing teams over which you have no direct line management accountability is essential
Experience of dealing with and managing change is key
Working with Cereals crops experience is desirable
Capabilities
Commitment to the highest standards and quality of work
Ability to communicate at all levels and collaborate across boundaries
Creates an environment that supports creativity, coach people to spark innovation. Ability to drive and influence a continuous improvement culture and mind set
Ability to work within a matrix environment strong stakeholder management, influencing skills
Ability to deal with resistance and drive results through others

178

Career Trainee Quality Management Resume Examples & Samples

Development of quality standards regarding processes and equipment across the manufacturing and the worldwide locations
Interaction with internal and external business partners to resolve quality issues sustainably to increase customer satisfaction
Influence the quality standards from the design phase to series production of our vehicles
Lead projects with Research & Development and other internal partners to create new quality methods for the new “EQ” car generation
Create IT solutions to increase the quality and the speed of sustainable quality assurance together with our business Partners
You have preferably completed or are about to complete a degree in Vehicle technology, Electrical engineering, Information technology, Computer science, Mechanical engineering, Mechatronics, Business & engineering, Industrial engineering
A major in the area of Project Management is preferred
Preferably you have already completed an internship in the automotive industry
Additional qualifications such as further skills in IT and digital solutions are preferred
Documented evidence of international experience abroad

179

Quality Management Analyst Resume Examples & Samples

Coordinates hospital-wide performance improvement and risk activities
Identifies opportunities to improve quality of care through trend analysis and prepares reports for presentation of performance improvement information and activities
Presents the material and provides support in performance improvement and risk activities to medical staff departments, administration, and ancillary departments
Responsible for analysis of performance, safety, clinical, and compliance data and information; aggregations and reporting of data and information to effectively analyze and determine opportunities to improve outcomes and/or processes
Assists Quality team members in the maintenance of an organizational performance measurement system (quality, clinical quality, patient safety risk management; case management and utilization management) and database, including assisting in the maintenance of the professional staff focused and ongoing professional practice evaluation system); and assist in the compilation of reports, dashboards, scorecards, etc using statistical tools and techniques
Assists Risk Management and Quality Improvement Coordinator in peer review activities
Provides on-site support (e.g., management inquiries, requests for ad hoc reporting assistance, miscellaneous research, advice on analytic methods) and training to staff
Company 401K
Medical, dental, vision insurance
Paid time-off

180

Clinical Quality Management Analyst Resume Examples & Samples

Develop and manage process improvement initiatives from the Organization for member and providers to include detailed data analysis, process analysis, report generation, medical record documentation, and HCC Coding
Conduct, collect and analyze information and data from office site and/or medical record reviews to continually improve the care, services, proper documentation and coding for members, to properly assign ICD10-CM codes to chronic conditions, and coordination with the revenue programs, credentialing and quality improvement programs to improve STARS, value based care and achieve and maintain accreditation
Monitor changes, corrections and clarifications in applicable regulatory/accrediting body requirements and make adjustments to the compliance plan and to follow CMS Coding Guidelines
Conduct retrospective, concurrent, and prospective, semi-annual and annual audits, identify gaps and communicate results. Conduct continuing education to providers on STARS, HEDIS, and HCC Coding. Conduct re-audits as needed
An understanding of Total Quality Management (TQM) concepts, techniques, process and outcome measurements ( 1-2 years)
An understanding of statistics is also preferred in order to analyze various reports and validate study methodologies (1-2 years)
Excellent verbal communication skills and professional manner, excellent written communication skills and a familiarity with a variety of writing styles. Must be able to communicate with medical administrators, including Medical Directors and Physician Advisors related to problem identification, action plan implementation, ongoing monitoring and problem resolution. (1-2 years)
Demonstrated computer literacy and knowledge of information systems and comparative data bases. Working knowledge of Microsoft Office software (Word, Excel, Access, PowerPoint, etc.) (1-3 years)
Well-developed, analytical and problem solving skills with the ability to understand and interpret clinical data
Prior project management experience preferred (1-3 years)

181

Senior Clinical Quality Management Analyst Resume Examples & Samples

Develops, manages process improvement initiatives from member/providers to include detailed data analysis, process analysis, report generation and documentation
Conduct, collect and analyze data to continually improve the care and service to members
Conduct annual audits/evaluations/analyses, identify gaps, and communicate results
Contribute to departmental workplans, annual program evaluation, and regulatory study documents
1-3 years of demonstrated computer literacy and knowledge of information systems and comparative data bases. Working knowledge of Microsoft Office software (Word, Excel, Access, PowerPoint, etc.)
1-3 years of prior project management experience preferred
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182

Clinical Quality Management Analyst Resume Examples & Samples

Develop, manage process improvement initiatives from member/providers to include detailed data analysis, process analysis, report generation and documentation
Conduct, collect and analyze data from office site and/or medical record reviews to continually improve the care and service to members and coordination with the credentialing and quality improvement programs to achieve and maintain accreditation
Monitor changes, corrections and clarifications in applicable regulatory/accrediting body requirements and make adjustments to the compliance plan
Conduct annual audits, identify gaps, communicate results and re-audit
Data analysis and HEDIS measures
Conducting studies of care, services, and populations
Managing performance improvement projects
Continuous Quality Improvement methodology
Interpreting and implementing NCQA accreditation standards
Developing Policies
Writing and presenting for the clinical, layman, and member audience
Excellent project management ability
Ability to successfully complete multiple projects simultaneously
Highly articulate and polished communicator
Strong collaborator, ability to achieve consensus
Detail oriented, outcome focused
Effective communication with regulatory representatives
Excellent verbal communication skills and professional manner, excellent written communication skills and a familiarity with a variety of writing styles. Must be able to communicate with medical administrators, including Medical Directors and Physician Advisors related to problem identification, action plan implementation, ongoing monitoring and problem resolution

183

Quality Management Technologist Resume Examples & Samples

Occasional Travel may ocur
a. Thorough knowledge of radiation protection standards, devices and techniques including concepts of accumulated dosage and genetic changes
b. Skill to recognize changes in equipment and procedures that might result in increased exposures, and ability to recommend methods to prevent such exposures
c. Knowledge of basic physics including concepts of energy, electric power, magnetic fields, and properties of x-ray, in order to understand the operation of the equipment; and
a. Knowledge of all Joint Commission on Accreditation of Healthcare Organizations (JCAHO), Occupational Safety and Health Administration (OSHA), and VA standards regarding radiology quality assurance and other technical functions
b. Skill to properly train staff on quality assurance and control
c. Knowledge of Automated Management Information System (AMIS) preparation and fill usage reports for monthly and quarterly reporting of activity and usage data

184

Chief, Quality Management Registered Nurse Resume Examples & Samples

Medical Staff Peer Review Program
Patient Safety Management
External Survey/Accreditation
Organizational Analysis and Program Oversight
System's Directive Management
Nurse IV - Master's degree in nursing or related field with BSN and approximately 4-5 year's of nursing practice/experience;ORa Doctoral degree in nursing or related field and appropriate basic or advanced certification desired, and approximately 3-4 year's of nursing practice/experience
Joint Commission's Hospital Standards Experience preferred
Inpatient hospital experience preferred

185

Chief, Quality Management Social Worker Resume Examples & Samples

Medical Staff Credentialing and Privileging
Research Credentialing
Utilization Management Program
Case Management/Discharge Planning Oversight
Infection Control and MRSA Program Oversight
VA Surgical Improvement Program Oversight
Clinical Performance Measures and Monitors Oversight including EPRP
Quality Management of Performance Improvement experience preferred
Life Safety and Environment of Care experience preferred

186

Quality Management & Process Improvement Senior Engineer Resume Examples & Samples

Establishes and maintains Quality Management for GBFS in close coordination with the whole TQM Team and Operations. Facilitates FMEA workshops, reviews output and monitor progress of GBFS and IT teams. Conducts Audit in accordance to ISO 9001:2015 as an Auditor
Establishes and maintains appropriate quality control plans for transactional quality monitoring, performs transactional quality audit and issue non-conformance notice to concerned personnel. Collaborates with teams on timely resolution of audit findings
Trains teams, conducts workshops and acts as subject-matter-expert (SME) on the effective use of case management tool and procedures/requirements, Quality Requirements for RMA and MRB, Quality Alert, Stop Ship, Document Control processes and requirements, problem solving and continual improvement tools and methods
Coaches teams, facilitates and/or leads assigned improvement projects/events using PDCA , 8D , Lean Six Sigma approach, Kaizen and other problem solving and continual improvement methods
Leads the development of self-directed teams within Operations and evaluates their performance through meaningful metrics
Prepares, seeks and evaluates training/roadshow/deployment materials and methods to match specific organizational needs as outlined by management
Provides event follow-up to monitor the progress of planned improvement implementation to assure timely action, appropriate management support, and achievement of expected benefits. Uses appropriate measurement, analysis and evaluation methods to accurately identify and document process improvements
Validates actual cost computation savings from projects with Finance
Conducts sustainability checks related to Quality Management and Process Improvement
Supports Document Control team in ensuring real time processing of documents submitted by owners to be able to meet the daily, weekly, monthly and quarterly Document Control SLA and metric targets and provide real time implementation of document changes to the shop floor
Develops, prepares and publishes value adding reports related to Quality Management and Process Improvement
Provides support to Global QMS, Global SPS, Downstream Quality and WW COPQ Program as required by Quality Manager
Performs other duties and tasks that may be assigned from time to time that support Business needs and Team objectives
Knowledge in any of the problem solving and continual improvement methods/tools such as but not limited to TPM, Kaizen, QC Story, Error Proofing, FMEA and VSM
Proven track record in leading and/or facilitating improvement projects, conducting quality audits and training
Six Sigma Greenbelt, Lead Auditor and COPC certifications preferred
Excellent written and verbal communication skills; can communicate across all levels within the organization
Very good computer skills; proficient in MS Office and statistical tools such as but not limited to Minitab, and SAS JMP
Willing to be assigned in different shifts within the week depending on the need
4 - Decision Making and Systematic Problem Solving
4 - Influence and Persuasion
4 - Quality
4 - Communication Skills
4 - MS Office
2 - Product/Process Knowledge
4 – Coaching and ability to train, communicate with managers and staff-level
4 – Attention to details
4 - Audit
4 – Statistical Engineering

187

Career Trainee for Quality Management Resume Examples & Samples

Align quality standards with the worldwide production network of the VAN Division. Standardize the equipment for the Product Audit (PA) areas in alignment with other van plants. Plan the layout for the PA areas to optimize the process
Locate vendors, coordinate the ordering and plan the installation of equipment in the PA areas. Coordinate with the building schedule and the Engineering Department
Develop training material for Quality Team Members. Establish a training plan and tracking for BPA auditors. Coordinate with sister plants for training support
Establish tracking methods to ensure audit targets are achieved. Coordinate the reporting and escalation process within the plant and with corresponding entities (i.e. Research and Development)
Align our processes to comply with IATF 16949
A solid university degree (ideally a Master’s degree)
At least 6 months of practical experience (18 months are obligatory with a Bachelor’s degree)
Excellent grades (3.3 cumulative GPA on a 4.0 scale)
Willingness to work in foreign countries
You also need to convince us with your personality: We expect a bold and independent mindset, curiosity and a desire for change, openness and the highest possible standards of integrity. You enjoy working in an international working environment and you possess a high degree of mobility and flexibility. You show a pragmatic and organized approach to work and finally, a high level of motivation to take on and enjoy management responsibility. Furthermore, for this particular position you should have the following qualifications
You have completed or are about to complete a degree in Business, Electrical, Mechanical or Industrial Engineering (or a related field)
Additional qualifications such as previous experience in CAx are preferred
Basic knowledge of Spanish and proficiency in German is preferred
Additional Information: Please apply with your complete application documents by May 21, 2017 at the latest, including the following
Resume or CV in English
Please note that evidence of all documents listed on your CV needs to be provided. If you pass our pre-selection process, we will invite you to an Assessment Center on June 15, 2017 in Charleston, SC. Thus, the earliest possible starting date will be August 2017. This trainee position is located in Charleston, SC. A valid visa and work permit for the US is mandatory

188

Quality Coordinator Rn-quality Management Resume Examples & Samples

All employees will be held accountable for behaviors displayed relative to the values articulated in the Mission and Values Statement. “Will act with absolute honest, integrity and fairness in the way we conduct our business and the way we live our lives.”
All employees will be held accountable for attending training regarding the Code of Conduct program at least annually
Cross-trained to perform the duties of the Risk Analyst as needed
Responsible for quarterly analysis of performance improvement required medical record review of "operative and other procedures", including blood components, mortalities, autopsies, and other reviews deemed necessary by the Medical Staff
Reviews documentation from service providers for care given to high-risk populations
Current Texas licensure if an RN
BS/BA healthcare related required

189

Registered Nurse Quality Management Coordinator Resume Examples & Samples

2-years' experience in Quality, Safety & Value management activities
CARF/Joint Commission Standards knowledge and experience
Data analysis experience
Five years' experience in a variety of health care settings
Nurse I Level I - An Associate Degree (ADN) or Diploma in Nursing, no experience
Nurse I Level II - An ADN or Diploma in Nursing and approximately 1 year of experience, or an ADN or Diploma in Nursing and a bachelor's degree in a related field and no experience; or a Bachelors of Science in Nursing (BSN) and no experience
Nurse I Level III - An ADN or Diploma in Nursing and approximately 2-3 years of experience, or an ADN or Diploma in Nursing and a bachelors degree in a related field and approximately 1-2 years of experience; or a BSN with approximately 1-2 years of experience, or a Master's degree in nursing (MSN) or related field with a BSN and no experience
Nurse II - A BSN with approximately 2-3 years of experience, or ADN or Diploma in Nursing and a bachelors degree in a related field and approximately 2-3 years experience or a Master's degree in nursing or related field with a BSN and approximately 1-2 years experience, or a Doctoral degree in nursing or meets basic requirements for appointment and has doctoral degree in a related field with no experience
Nurse III - Master's degree in nursing or related field with BSN and approximately 2-3 years experience or Doctoral degree in nursing or related field and approximately 2-3 years experience
Resume (Ensure each employment entry has a beginning and ending date, example: mm/dd/year - mm/dd/year or to present
Occupational Questionnaire
VA Form 10-2850a - Application for Nurse and Nurse Anesthetist (Available at http://www.va.gov/vaforms/medical/pdf/vha-10-2850a-091998-fill.pdf (required)
Optional Form 306 - Declaration for Federal Employment https://www.opm.gov/forms/pdf_fill/of0306.pdf This is a required form and must be submitted with your application
If prior military service, include all copies of your DD Forms 214 (required). Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at http://www.opm.gov/forms/pdf_fill/SF15.pdf)
If currently or previously employed with Federal Government, include latest SF-50 - Notification of Personnel Action. (required)

190

Sepsis Coordinator RN, Quality Management Resume Examples & Samples

Ensures the evidence based screening and treatment protocols become the standard of care within the facility
Collaborates with medical and hospital staff to provide multidisciplinary care to patients with a diagnosis of sepsis, severe sepsis and septic shock
Reviews and analyzes clinical data and presents the data in an understandable and meaningful context to staff and physicians to motivate adherence to protocols
Observes clinical processes and conducts surveillance activities, with immediate intervention (just-in-time) as indicated
Forms idea for process improvement, develops and engages team solutions
Provides education and clinical expertise to care team (physicians, LIPs and staff), patients and families
Collaborates with physicians and staff in an effort to maximize timely evidence based care to decrease morbidity, mortality, length of stay, and readmissions
Leads sepsis committee meetings with physician and nursing champions
Leads hospital, medical staff and shared governance meetings focusing on sepsis as needed
Participates in multidisciplinary rounds and proactively responds to patient needs to improve patient outcomes and positively impact overall patient experience
Works in collaboration with the care team to develop and implement individualized teaching plans for patients and families
Collects and analyzes sepsis program data to drive the program
Serves as a liaison between physicians and clinical documentation improvement (CDI) specialists relative to sepsis diagnoses
Participates in hospital, division and corporate wide collaboration for sepsis care and treatment
Maintains knowledge and understanding of changing performance measurements for high quality patient outcomes
Locates, accesses, and understands local and national best practice benchmarks related to patient experience and outcomes
Interacts with patients/families regarding experience. For less than expected care experience, facilitates action and resolution with leadership, and provides timely written correspondence for case closure
Minimum of 3 years of recent clinical experience
Independent problem identification and solving skills
Familiarity with Sep-1 core measure
Comfort level working both independently and as a contributing team member
Competent navigation and knowledge of the hybrid medical record and data locations
Familiarity with using medical library and intra/internet resources
Interpersonal competencies to build and maintain professional collaborative relationships
Excellent communication skills, verbal and written, with patients / families, all disciplines and staff levels
Organization skills that allow management of multiple priorities, delivery deadlines and staffing mixes
Growing knowledge and application of performance improvement theories, methods, and tools
Growing knowledge of regulatory and professional standards
Developing skill in authoring and delivery of presentations for multiple audience types
PC skills: Excel, PowerPoint, Word and Microsoft Outlook
Meditech proficiency preferred

191

Project Quality Management Resume Examples & Samples

Quality Assurance in Development and Production
Bachelor degree in Engineering, Industrial Engineering or Quality Management or above
Minimum 5 years of automotive business experience preferably in Quality Control/Assurance, R&D, Project Management or Quality (PQM/CQM/SQM), auditor training experience (advantageous)
Minimum 2 years project management experience. GB or BB is preferred
As a plus. Degree majoring in electrical, engineering or equivalent qualification Knowledge of quality- and project-/risk management
Experience in working within international teams and understanding different foreign cultures (Americas, Asia….etc.)

192

Quality Management RN Resume Examples & Samples

50% or Greater
Travel required between Leavenworth & Topeka Campuses
Nurse I Level I - An Associate Degree (ADN) or Diploma in Nursing, with no additional nursing practice/experience required
Nurse I Level II - An ADN or Diploma in Nursing and approximately 1 year of nursing practice/experience; OR an ADN or Diploma in Nursing and a bachelor's degree in a related field with no additional nursing practice/experience; OR a Bachelor's of Science in Nursing (BSN) with no additional nursing practice/experience
Nurse I Level III - An ADN or Diploma in Nursing and approximately 2-3 years of nursing practice/experience; OR an ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 1-2 years of nursing practice/experience; OR a BSN with approximately 1-2 years of nursing practice/experience; ORa Master's degree in nursing (MSN) or related field with a BSN and no additional nursing practice/experience
Nurse II - A BSN with approximately 2-3 years of nursing practice/experience; OR ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 2-3 year's of nursing practice/experience; OR a Master's degree in nursing or related field with a BSN and approximately 1-2 year's of nursing practice/experience; ORa Doctoral degree in nursing or meets basic requirements for appointment and has doctoral degree in a related field with no additional nursing practice/experience required
Nurse III - Master's degree in nursing or related field with BSN and approximately 2-3 year's of nursing practice/experience; OR a Doctoral degree in nursing or related field and approximately 2-3 year's of nursing practice/experience

193

Clinical Quality Management Associate Resume Examples & Samples

Bachelor’s Degree in life sciences; Master’s preferred
Minimum 3 years prior experience working in clinical trials, with at least 1 year focused on process improvement, SOP development, quality/risk assessment and management
Solid understanding of the drug development process required, including the responsibilities of departments which support drug development in a matrixed environment
Familiarity with system validation process and experience participating in developing user requirements and in performing end user acceptance testing is desirable
Certification as a GCP auditor or in risk management is a plus
Proven ability to work independently and effectively handle multiple priorities in a fast-paced environment

194

Principal Analyst Quality Management Resume Examples & Samples

Identifying and driving process improvement and testing efforts to ensure delivery of high quality product
Coordinating creation and maintenance of test data, test plans, test automation and deliverables
Managing a small team of individual testers in both offsite and onsite locations
Providing root cause analysis of post-production issues
Testing an Order Management system
Strong background in writing and executing automation
Experience using Agile Methodology
Leading teams in multiple time zones
Pro-active
Delivering system requirements
Defining and executing complex system tests
Analyzing problems and issues
Managing and Improving Process
Advocating ideas
Ability to multi-task and shift gears quickly
Collaborating with others

195

Quality Management Resume Examples & Samples

Investigates referred Quality of Care concerns, including medical record documentation review, obtaining provider responses, preparation of acknowledgment and closure correspondence, tracking cases in database. Assists in preparation of Quality of Care reporting
Prepares Quality of Care cases for Peer Review as necessary and presents cases to Medical Director for review
Participates in the collection and maintenance of data appropriate to the Quality Improvement Program. Implements and tracks provider corrective actions as necessary
Participates in the preparation of routine and special reports, including the quarterly report, to the UAHN Board of Directors
Assist in the development and implementation of the Organization wide UAHP Quality of Care training program
Communicates the results of the monitoring and evaluation process to relevant individuals, or departments
Identifies potential risk management and peer review problems in process of quality review for referral to the Risk Management and other appropriate staff

196

Quality Management Senior Functional Consultant Resume Examples & Samples

Advance level in SAP Quality Management (this must be the ‘Core’ module for the Candidate) either in consulting or large multinational companies’ experience, preferably in the Manufacturing area
5 full project life-cycles including active role in blueprinting. An experience in the pharmaceutical industry is a must
Excellent knowledge of all SAP Quality Management processes
Functional knowledge of SAP ECC6 Including all the relevant Enhancement Packs
Sound Knowledge of SAP GBT (Global Batch Traceability)
Fully conversant with SAP Solution Manager
Interface mechanisms to Laboratory Execution Systems
Significant experience of the integration in Procurement, Warehouse, Production, Plant Maintenance, Sales & Distribution, Handling Unit Management & Radio Frequencies Functionalities
Sound understanding of the Supply Chain, Business Processes – demonstrated breadth of knowledge and solution delivery experience across the end-to-end process, acquired through multiple project membership roles in global SAP implementations
Strong interpersonal skills. Capable of working effectively in large, complex cross functional teams, capable of building relationships across different stakeholders and functional groups
Project management skills, conceptual mindset to re-engineer a process and emotional intelligence to “sell” it
Strong strategic direction setting capability
Solution oriented and problem solving
Dynamic, flexible, team player and result driven
Ready to travel on a frequent basis (deployment phase)
SAP Certified Quality Management – QM Consultant
Standardise common processes to deliver consistent quality and efficiency in line with the CBS operating model, and to
Collaborate to deliver common data across business intelligence, end-to-end visibility across the supply chain and to drive Commercial and Pharmaceuticals collaboration
Be a member of a team of functional consultant (internal & external resources) delivering IT solutions aligned with the Manufacturing department strategy
Specify the solution design & deliver strategic IT systems in the Manufacturing area
Enable & sustain business change & business process reengineering
Lead project implementation of key strategic projects prioritized by Business partners
Have a long-term accountability of the implemented systems / templates
Drive continuous improvements in Manufacturing processes & Manufacturing reporting
Plant Maintenance
W & D
Play an important role in delivering our mission
Be an essential part of diverse, global team
Develop others as part of your own professional growth

197

Quality Management Nurse Consultant Resume Examples & Samples

2-3 years Quality Management exposure; Required
Ability to manage varying work priorities; Required
Ability to advocate member health; Requirement
Understand healthcare outcomes and measurement metrics; Required
Auditing Medical records (file or state audits); Strong preference
Coding; Plus

198

Quality Management Coordiniator Resume Examples & Samples

Demonstrates knowledge of the occurrence reporting system. Uses system to report potential safety issues
Completion of RN Diploma program
Must possess current Florida RN licensure

199

Quality Management Clinician Resume Examples & Samples

Responsible for assisting with preparation for NCQA, URAC, and other site visits
Responsible for assisting with training responsibilities for providers, Members, and staff on various issues as assigned by the Senior Director of Quality Management
Responsible for identifying trends related to product and participating providers
Responsible for logging in, tracking, monitoring, and reporting individual and aggregate complaints and grievances to the Senior Director of Quality Management and other leadership staff members as appropriate. Prepares formal reports and tracks timing of various levels of complaint and grievance for further action
Responsible for monitoring quality tracking reports and providing individual feedback to appropriate staff/committees, and aggregating the data on a monthly basis
Responsible for participating in projects as designated by other management staff, such as the Chief Medical Officer and VP of Medical Affairs
Responsible for participating in updating the QM Plan
Responsible for performing targeted, clinical audits and focus studies
Responsible for preparing monthly and quarterly quality improvement reports to the Board
Responsible for professional and staff development plan
Responsible for specified data collection related to all functional departments of Community Care
Licensed Registered Nurse (BSN preferred) or Masters Degree (licensure preferred)
3 years clinical experience
Experience in Quality Management procedures/processes preferred
Knowledge of URAC, NCQA and HEDIS standards preferred
Experience in managed care preferred
Experience in report writing, Microsoft Access, Microsoft Excel, collection and organization of large quantities of data
Ability to maintain effective professional liaison with all levels of staff, including professional and institutional providers of care
Independent problem solving related to job responsibilities based on knowledge of quality standards, clinically pertinent issues related to product and population served, and the operating practices of this organization
Ability to identify trends or problem areas
Demonstrates clinical knowledge of behavioral health related issues
Ability to propose and, with supervision, implement solutions to identified trends or problem areas with recommendations for improvement
Excellent clinical, written and oral communication skills
Responsiveness to deadlines and has work completed on or before deadline 95% of the time

200

Applecare Global Systems Quality Management Manager Resume Examples & Samples

3+ years of managing a mid-sized global/matrix SQM team (7+ individuals)
Proven ability to manage to deadlines
Proficient at managing multiple efforts simultaneously
Champion for continuous improvements
Ability to maintain and develop relationships cross functionally
Deep understanding of SQM business processes
Excellent organizational and documentation skills
Experience providing business SQM support for system implementations, business process re-engineering projects, and other large-scale change initiatives
Ability to negotiate with cross functional stakeholders for support
Ability to perform robust business process analysis and recommend solutions
Ability to present, influence and establish strong working relationships with all parts of the organization
Experience with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
Ability to occasionally travel internationally and work off/weekend hours to support projects
Experience leading system testing (SAP ideal)
Service organization experience a plus

201

Quality Manager Rn-quality Management Resume Examples & Samples

Current licensure as a Registered Nurse in the State of Texas preferred
Graduation from an accredited school of nursing or BSN preferred
Requires five (5) years of hospital experience, and strong critical care thinking skills
Prefer experience with medical records review and/or analyzing data
Prefer experience with Excel software

202

Manager, Quality Management Resume Examples & Samples

Assists with training responsibilities for providers, Members, and staff on identified issues
Identifies opportunities to present at local and major behavioral health and health care conferences
Responsible for analysis of data collected
Responsible for designing and conducting targeted audits, when needed
Responsible for designing and performing on-site audits of medical records, when needed
Responsible for facilitating interaction with various regulatory and oversight entities, including DHS, multiple county offices, etc. regarding the evaluation process
Responsible for identifying trends related to network providers
Responsible for management of the provider benchmarking process
Responsible for new and ongoing projects as assigned, including management of the comprehensive provider evaluation process
Responsible for participating and/or oversight of complaints, denials and grievances
Responsible for preparing monthly and quarterly quality improvement reports
Responsible for quality data collection, regarding services provided, population(s) served, and network providers
Responsible for researching best practice provider evaluation models on a national basis
Responsible for the development, design, documentation and evaluation of the provider profiling process, and the enhancement of provider reporting
Works with Provider Relations and management staff to ensure that credentialed and recredentialed practitioners and facilities meet Community Care quality standards
5 years clinical experience
2 years in a progressive management/leadership experience in behavioral health
Masters degree required
Licensed healthcare professional preferred
Strong background in managed care preferred
History of quality management implementation and participation
Ability to maintain effective professional liaison with all levels of executive and medical staff, including professional and institutional providers of care
Independent problem solving based on sophisticated knowledge of quality standards (NCQA & URAC), clinically pertinent issues related to product and population served, and the operating practices of this organization
Ability to manage multiple projects from initiation to implementation by targeted completion dates
Ability to propose and implement creative solutions to identified trends or problem areas with recommendations for improvement
Ability to analyze data related to product and participating providers
Knowledge and Ability to supervise and direct the work of others
Demonstrated knowledge of clinical treatment

203

Head of Quality Management Lithuania Resume Examples & Samples

You will have the exciting and challenging task of setting up the entire Quality segment of the new production plant in all its functions
You will be responsible for preparing and implementing internal and external quality management concepts, fulfilling customer-specific demands in the production plant based on the HELLA QM system
You will initiate cost-optimized processes and procedures for quality assurance, following the principle of “best practice” and in accordance with the HELLA Corporate Quality Standards
By doing so, you and your team will lay the foundation for a high degree of product quality along the entire value chain, increase customer satisfaction, and ultimately increase the plant’s profitability. You will continue to optimize the quality processes by analyzing relevant key figures, as well as carrying out and supporting internal and external audits
As a professional internal service provider, you will also be the reliable contact person for external stakeholders in all matters relating to quality
You will act as the central contact person within the international HELLA QM network, ensuring the implementation of internal corporate guidelines. You will maintain close contact with your experienced international quality colleagues to ensure reporting of all relevant processes to Group headquarters in Germany, as well as to the site management in Lithuania
Completed degree course in a subject related to mechanical engineering or electrical engineering with a focus on quality management
Wide-ranging international operative experience in quality assurance and quality management (in particular ISO TS 16949 and VDA 6.1), ideally in the automotive industry
Ability to design and optimize quality processes as well as project management skills
Distinct communication skills, as well as experience in international cooperation characterized by open socialization with other cultures
Highly developed analytical, conceptual, and independent work approach, as well as implementation strength and the ability to assert yourself
Roll-out and implementation experience in a comparable environment
Willingness to travel, plus fluency in written and spoken English

204

Regional Quality Management Resume Examples & Samples

Coordination of quality-related actions and activities in the company to prepare the Q-improvement plan (HR514), in order to secure our competitiveness through continual improvement
Implementation of the QM system according to the requirements of ISO TS 16949, DIN ISO 9001, ISO 14001 and VDA as well as fulfillment of customer-specific requirements on the basis of the Hella Corporate Management Systems in the company, in order to remain competitive both nationally and internationally in the long term
Planning and implementation or support of/during internal and external audits, in order to check the effectiveness of the QM system and in order to detect any deviations that may be present and initiate appropriate corrective measures
Monitoring of quality, detection of quality and service problems as well as drawing up suggestions for solutions and initiating and checking the effectiveness of corrective measures, in order to achieve the "zero-fault target" and guarantee product quality
Detection and recording of quality and service problems, making suggestions for solutions, ensuring implementation with all those involved, in order to achieve maximum customer satisfaction
Feedback of quality problems in production to product and process development, and influence in the implementation of remedial measures for new development, in order to ensure problem-free SOP through stable and capable processes and methods
Leading and motivating employees and functions assigned in technical terms, in order to achieve the set quality targets with all those involved
Regular information to the executive management and Q-management about quality-related procedures, quality key performance indicators and trends, as well as quality costs
Management of the quality assurance purchased parts activities at the location, as well as respective Q-service functions (sampling, laboratory)
To recognise, to understand, and to comply with the requirements and objectives of those official bodies who have legal rights over the operation of our company in order to create a positive cooperation towards the operation of our business
To recognise, to understand, and to comply with the requirements and objectives of Hella internal standards as defined in the Corporate Management System
Module 2: Job Objective

205

Quality Manager Rn-quality Management Resume Examples & Samples

RN License in the State of Texas preferred
Baccalaureate degree required
Three to five years of progressive experience in healthcare required
Three to five years of experience with quality management and/or previous management experience preferred
Strong critical thinking skills and experience with Excel software required
Experience with analyzing patient data preferred

206

Digital Quality Management Lead-mobile Test Execution Resume Examples & Samples

5 years' experience
Working with Agile or TDD/BDD methodologies
Working with product owners and stakeholders, overseeing project requirements testing
Writing and communicating test strategies, plans, defects and scenarios across multiple teams using at least one of the following tools: Jira, Bugzilla, Test Director or Quality Center
Utilizing manual and automated testing in the following environments: services oriented, web based and client Server Architecture
Working with the following mobile/web technologies and languages: Java, C, C++, Charles, wireshark, data structures, Shell Scripting, Object oriented development, Xcode and test tools/frameworks
Developing and executing test plans to meet the following testing delivery phases: schedules, milestones, critical paths, and responsibility matrices
Evaluating functional and non-functional testing requirements, assessing gaps, and providing estimates of testing needs
Writing UI automated tests using one or more of the following: Appium, Selenium, QTP, Robotium, Calabash or Espresso including concepts of CI and CD
3 years’ experience
Writing SQL queries on relational databases; and applying functional and regression testing with JMeter and SOAP UI / REST based web services using XML; and
1 year experience
Working with Amazon web services for mobile applications and API interaction

207

Registered Nurse Quality Management Consultant Resume Examples & Samples

Facilitating acute care health performance activities teams and managing projects utilizing system re-design principals, performance improvement practices and statistical concepts to meet expected goals
Collecting and organizing data into meaningful reports to be presented to leadership to identify and resolve opportunities to meet organizational priorities
Interpreting, analyzing and presenting quality data to lead process improvement work to a variety audience
Expert proficiency in Word, Excel, Power Point, Outlook
Proficiency in VHA data bases to input, retrieve and analyze quality data
Very strong written, oral and interpersonal skills
Working with The Joint Commission and other external regulatory agencies in analyzing and interpreting findings leading to improvement activities
Recent acute hospital experience, preferably the VA system
Comprehensive knowledge using lean, six sigma and other Performance Improvement methodologies
Demonstrated ability to effectively serve as consultant to leadership and other services
Demonstrated expertise in conflict resolution with interdisciplinary work groups in the acute care settings leading to the accomplishment of meeting the organizational goals
Demonstrated ability to use comprehensive knowledge in change management principles, strategies and methodologies
Working in an acute care facility utilizing strong leadership skills and demonstrated ability to work without close supervision
Demonstrated skills in establishing and maintaining effective interpersonal relationships related to quality management activities

208

Chief Of Quality Management Resume Examples & Samples

469127900
Nurse IV - Master's degree in nursing or related field with BSN and approximately 4-5 year's of nursing practice/experience; OR a Doctoral degree in nursing or related field and appropriate basic or advanced certification desired, and approximately 3-4 year's of nursing practice/experience
Experience serving as the Chief and/or Assistant Chief of Quality Management for a large complex medical treatment facility
A minimum of 2-3 years of recent (within the past 5 years) management experience in nursing at the ANE level, with increasing leadership responsibility and proven outcomes
Prior experience with successful accreditation surveys
ANCC certification as Nurse Executive or Nurse Executive, Advanced
Extensive experience (at least 5 years ) in areas of Quality Management to include: Risk Management, Patient Safety, Accreditation, Compliance, Process Improvement and Systems Redesign
The incumbent should have at least 5 years of Supervisory or Management experience. He/she must have extensive experience with program assessment that includes evaluation and interpretation of hospital quality measures, data and analytics
1) Practice – is the effective use of the nursing process components of assessment, diagnosis, outcome identification, planning, implementation and evaluation in varied practice settings 2) Quality of care – is a measure of how the nurse systematically evaluates and improves the quality and effectiveness of nursing practice and health care delivery 3) Performance – asks that the nurse evaluate his or her own nursing practice as well as performance of others 4) Educational/Career Development – is an indicator of acquisition and use of current knowledge for self and others 5) Collegiality – measures the nurse's contribution to the professional development of peers, colleagues and others 6) Ethics – indicates the ability of the professional nurse to make decisions and take action in an ethical manner 7) Collaboration – is the analysis of interpersonal skills as they related to working with clients significant others and healthcare and service providers 8) Research – measures the nurse's use of research in practice 9) Resource Utilization – assesses the nurse's consideration of factors related to safety, effectiveness and cost in planning and delivering care
1) Résumé / CV
2) VA Form 10-2850a- Application for Nurses and Nurse Anesthetists (required). Available at the VA Forms website: http://www.va.gov/vaforms/search_action.asp?FormNo=10-2850&tkey=&Action=Search
3) Responses to the questionnaire
4) Copy of unexpired nursing license
5) Copy of your college transcript(s) - (Note: YOU MUST SUBMIT A COPY OF TRANSCRIPTS WHEN APPLYING- official transcripts will be required only if you are selected); OR in cases of foreign education, submit documentation from the Commission on Graduates of Foreign Nursing Schools (CGFNS). FAILURE TO DO SO WILL RESULT IN NON-CONSIDERATION

209

VP, Quality Management Resume Examples & Samples

Complies with hospital and department standards, including mission beliefs, conduct and mandatory requirements
Demonstrates customer service behaviors according to hospital standards
Demonstrates responsibility in Professional Growth and Development
Participates in hospital and department performance improvement (PI) oversight activities
Performs oversight for the departments of: Quality Management and Risk management
Facilitates that there are current Quality Management (Performance Improvement) and Risk Management (RM) Plan
Facilitates the Implementation of theQuality Management (QM) and Risk management (RM) (including Claims Management)
Evaluates the effectiveness of the Plans
Assists in the integration of Quality Management and Risk Management

210

International Consultant to Develop Training of Trainers Modules on Quality Management Resume Examples & Samples

Submit a complete draft set of training curricula and all supporting materials for feedback and endorsement by APA and UNDP before the scheduled trainings days
High education in public administration, human development and education, social sciences (15 points)
At least 2 years of experience in training delivery (20 points)
At least 2 years of experience in development of training of trainers modules and supporting materials (20 points)
Adequate knowledge of public sector (15 points)

211

Principal Analyst Quality Management Resume Examples & Samples

Lead quality engineer testing for large-scale, eCommerce web applications, tools, and/or software
Monitors testing progress, provides status updates, and escalates issues to management, test lead and other project participants regarding testing efforts
Engineer will be responsible for developing test automation, modify existing frameworks and also ensure quality
Write unit and integration tests using automation framework
Extend existing automation suite using Selenium, Junit or any equivalent framework
Refactor code and update framework architecture to adopt best coding practices
Develop re-usable, maintainable, libraries in Java
Continuous Integration Automated test solutions
Review and audit all existing automation suits and enhance wherever needed
Work in close collaboration with engineering team and stakeholders to provide the best possible product
Advocate automation needs to be altered to meet standards set by the QM Tools & Automation team
Incorporate your automation into code delivery pipelines (CI/CD) and reporting tools that help team stay on top of code quality
Mentor and direct other SDET/QA in automation principles
Responsible for the creation and maintenance of test plans, test data and test automation
Drive testing through all phases of development life cycle to ensure delivery of high quality products

212

Dir of Customer Resolution & Quality Management Resume Examples & Samples

Bachelor's Degree in Business Administration or related field
Master's Degree in Business Administration or related field
7-10 years of experience managing a team
Experience in implementing a sustained continuous improvement culture that includes customers, training, service management, relationship management, and communications
Experience leading a recently developed customer facing organization that will transform as model improvements are implemented
Five or more years of Total Quality Management, Training and other continuous improvement programs
Project/Program Management or Shared Services organization experience
Five or more years of experience with implementing change in a large organization or higher education institution
Experience with high performance work systems
Familiarity with administrative processes, procedures, and systems in a university setting
Finance, Procurement, or Human Resources experience preferred

213

Service & Quality Management Analyst Resume Examples & Samples

Support Director of Customer Resolution and Quality Management as a relationship manager for designated Schools/Units/Departments
Proactively communicate and manage relationships with central and academic administrative leaders
Conduct client facing meetings on a regular basis to ensure SSO client satisfaction and/or identify opportunities for improvement
Monitor and track SSO organization-wide, team, and individual employee metrics to identify trends and coordinate with SSO team leaders to identify, implement, and track remediation actions
Develop analytical models to identify trends to improve the customer experience, and help to ensure/improve the overall quality of SSO service delivery
Report audit findings to key stakeholders (including SSO AVP and other stakeholders as required)
Solicit improvement ideas from SSO leadership, SSO staff, and other university stakeholders
Develop project charters outlining the value proposition for each continuous improvement project, prioritize and create implementation plans, seek approval through SSO established governance committees
Coordinate with SSO teams, central and academic divisions, throughout the lifecycle of each improvement initiative
Manage SSO staff temporarily assigned to support the improvement projects from initiation through project closure
Experience in a quality management /analytics role
Higher education industry or shared services experience a plus
Demonstrated proficiency in Microsoft Excel, Word, and PowerPoint
Previous experience in a higher education setting
Procurement, or Human Resources functional experience preferred
Ability to interact courteously with customers and ensure interactions are of a high quality of service
Ability to analyze customer needs through soliciting, evaluating and acting upon customer feedback
Ability to coordinate with other internal units to deliver seamless service to customers

214

Quality Management Coordinator Resume Examples & Samples

Demonstrated knowledge of human services administration and community planning concepts
Demonstrated experience in providing guidance to management in planning new or improved programs, and to communicating effectively with professional and administrative personnel
Demonstrated experience with the methods and techniques of social research and evaluation processes, and ability to apply statistics concepts for evaluation of programs, e.g., SAS, SPSS
Demonstrated experience in designing or directing the design of data collection tools and to assess the validity of the information obtained; to analyze data, draw conclusions from the analysis pertaining to the potential of the program; to make recommendations to management concerning the impact of the program on the target clients
* DEGREES MUST BE RECEIVED FROM APPROPRIATELY ACCREDITED INSTITUTIONS ***

215

Associate Director Global Quality Management Resume Examples & Samples

Responsible for contributing and executing the Global Audit Strategy and Plan for GCP and GVP activities globally, as assigned. This includes defining risk standards and methodologies, audit methodology and best practises to ensure consistency of approach
Oversees the conduct of global internal, external, routine and for-cause GCP and GVP audits conducted by auditors (FTE or contracted) from the assigned region
Inclusive of audits in preparation for regulatory inspection
Ensures critical issues resulting from audits are identified and escalated
Oversees that the CQM team in the EU region follows the global CAPA process
Supports the establishment and maintenance of Global Quality Management operating procedures, auditing tools, and auditing techniques. Ensures these are being followed by contractors contracted from EU region
Collaborate with other auditors in the Global Quality function in coordinating audit activity in order to maximize efficiencies
May serve as an auditor in the execution of the Global Audit Plan
Facilitates the conduct of Inspection Readiness and Inspection support activities within the EU region as per applicable SOP and/or Inspection Readiness Plan by
Ensuring collaboration with the business and other auditors in the Global Quality function
Ensuring critical issues resulting from inspection activities are identified and escalated
Ensuring all inspection findings and CAPAs are captured and tracked
Ensures the CQM team in the EU region is evaluating any regulatory responses in a way that is accurate, acceptable and consistent with the other regions
Facilitates the conduct of External Third Party or Partner audits within the EU region by
Strong knowledge of Good Clinical Practice principles, global regulations regarding clinical development, auditing techniques, document management and government regulatory inspection procedures
Strong computer skills of MS Office applications (Word, Excel, PowerPoint Outlook…)
Travel (approximately 30-50%) both domestic and international in nature

216

Director of Quality Management Resume Examples & Samples

Oversees and facilitates the FHP Quality Improvement Programs including implementation of the program, data gathering report production and communications and responsible for coordination of meeting for the Medical Executive Committee and Medical Advisory Panel
Facilitates the development of Annual Quality Management Plan including Clinical Practice Guidelines and Clinical Practice Measures and Goals
Provides prospective and retrospective reviews for effectiveness of the FHP program quarterly, and annually
Oversees audits and outcome interventions including, but not limited to: performance, compliance, quality, and fraud and abuse
Oversee Member Satisfaction and Quality of Life surveys development and delivery and analysis
Spearhead the development of clinical application enhancements and improvements for the clinical database used by the FHP Program including software application programs for both FHP and system wide use
Management of the complaint and grievance process
Oversees and directs through a planned and systematic process for evaluation of quality and appropriateness of
6+ years’ related experience
3+ years’ experience as a Manager; or 3+ years’ experience in a senior managerial role
10+ years’ experience in dialysis delivery and integrated care management activities
Demonstrated experience managing one or more departments
Strong management skills with the ability to lead cohesive and productive teams
Strong interpersonal skills with the ability to communicate with all levels of management through diplomacy and tact

217

Quality Management Nurse Consultant Resume Examples & Samples

At least 1-2 years of experience assisting with Oral Surgery procedures is required
Experience reviewing Insurance plans and benefits is preferred
Requires an RN with unrestricted active license

218

Quality Management Lead Resume Examples & Samples

Significant experience in process improvement (Lean/Six Sigma, Lean Transformation, DMAIC, and other QM methods)
Minimum 5 years of experience developing, coaching and mentoring staff in various QM methodologies
Minimum 5 years experience facilitating Kaizen and Rapid Improvement Events (RIEs), and overseeing process improvement projects
Minimum 5 years of experience with Project Quality Management, Quality Assurance & Assessment
Minimum of 5 years of experience working with in a large, complex enterprise environment
Experience working on large, complex systems projects
Ability to work independently and manage work to a defined schedule
Ability to communicate QM concepts to various audiences with varying levels of experience
Experience conducting meetings and making presentations
Strong problem-solving and customer service skills
Team player and a consistent, dependable performer with an excellent work ethic, flexible “can-do” attitude, and a results-driven commitment to success
Ability to apply industry best practices and future state/federal mandates to existing systems
Experience using quantitative data to drive recommendations and decisions
Ability to manage vendors and third parties effectively driving to meet commitments and milestones
Knowledge of CMS Certification process and requirements
Knowledge of other industry standards, PMI, CMMI, NIST, and IEEE
Knowledge of HIPAA, ARRA, ACA, and other security requirements is a plus

219

Launch Quality Management Engineer Resume Examples & Samples

Maintain and archive the launch quality document effectively
Bachelor’s Degree in Engineering or Technical Field (Electrical, Software strongly desired)
3 or more years of experience in Quality Control or Project quality management in automotive industry
Knowledge on electronic production process and related technologies
Know about 5 Tools of Automotive and use effectively for APQP, PPAP, MSA, FMEA and SPC
Ability to coordinate and to sustain quality requirements in project launch
Excellent English language skill
Prior Technical knowledge in ADAS related products

220

Senior Manager Quality Management Review & Metrics Resume Examples & Samples

4 year degree or equivalent industry-related experience, Master’s preferred
7+ years in quality functional roles desired with at least 3 years of direct management and supervision of personnel and resources
Demonstrated organizational influence to include, but not limited to: compliance excellence, organizational improvement, product-related risk mitigation, and/or manufacturing cost reduction
Medical Device manufacturing experience (FDA Class III preferred)
Unwavering ethical resilience, high standard of personal integrity, and a non-financially encumbered moral compass
Demonstrated extensive experience with Domestic and International regulatory requirements and regulating bodies required
Multi-tasks, prioritizes and meets deadlines in timely manner

221

Process & Quality Management Sharepoint Developer Resume Examples & Samples

Developing, improving maintaining the QA tracking processes and tools
Compiling and distributing QA-related reports
Identifying QA action items and tracking them to closure with the stakeholders
Maintaining QA-tools and documentation (incl. Excel, SharePoint, PowerPoint)
Supporting the DPs and PMOs to further enhance the Services
Supporting PMs/PMOs to understand and appropriately apply CS-SDF (Credit Suisse Solution Delivery Framework)
You have strong analytical capabilities combined with solution orientation
You have SharePoint designer experience to customise pages, including creation of diagram hot spots, data driven colour coding, create pop-up help etc
SharePoint: Define List and Views, develop Web Parts
SharePoint site admin e.g. permissions/housekeeping
InfoPath: Define Views, simple and multiple row tables, Define rules based invocation and data validation/population and define Java scripts
You have MS Excel skills: pivot tables, cell formulae
You have excellent communication skills (specifically with PMs/PMOs)
You are fluent in English (written and spoken)
You are self-motivated, reliable team-player
You have high flexibility and capability to adapt to changes
You have strong process orientation
You have solid attention to detail
IT Project and / or quality-management background /experience (2 /3 years)
You have proficiency with MS Office applications (Word, PowerPoint)
CA Clarity (OnePPM) and JIRA/Confluence user experience would be an asset
MS Access developer skills

222

Manager, GRA Quality Management Resume Examples & Samples

A Bachelor’s Degree and a minimum of 6 years’ experience in a pharmaceutical, quality or regulatory environment is required
Project Management and/or Six Sigma Green belt experience is preferred
Proven leadership experience with demonstrated competency interfacing with all levels of the organization including senior leaders is required
Proficient in Microsoft Office applications is preferred
Proven experience with quality management and/or compliance principles is required
Strong data analysis skills, with the ability to translate data into information, and strategies into actionable plans is required

223

Director, Operations Quality Management Resume Examples & Samples

Substantial relevant experience (e.g., in the pharmaceutical or CRO industry or in the Technology field)
Significant prior management experience; Clinical Operations and/or Quality Management experience
Experience in working in global environment
Educated to degree level (technology, biological science, pharmacy or other health related discipline preferred) or equivalent qualification or clinical research experience. Masters degree in a science, technology or industry related discipline, preferred

224

Senior Analyst Quality Management Resume Examples & Samples

Design and develop Test Automation Scripts using Jenkins and Selenium Web Driver
Review and audit all existing automation built internally and by onshore/offshore providers (code quality, architecture, frameworks, tools, test case steps and verification points, etc.)
Create and maintain manual and automated test cases related to project requirement
Collaborate with other QA team in the Staples organization
Assist with maintenance efforts for current automation based upon upcoming projects/releases
Ensure automation needs are established and met for each project/release that requires it
Creates test data for automated testing when necessary to fulfill specific scenarios
Monitors testing progress, provides status updates, and escalates issues to project management, test lead and other project participants regarding testing efforts
Documents, reproduces, and retests defects
Reviews requirements using software quality principles, business systems knowledge and/or previous testing experience
Coordinate and participate in Ambiguity Reviews of requirements
Provide root cause analysis of post-production issues
Identify and drive process improvement efforts
Develop a broad and in-depth knowledge of Staples business processes and system environment
Monitor the use and performance of systems
Warehouse Management applications
Fulfillment and/or Distribution 4-walls operations
Material Handling Equipment (MHE) knowledge (Conveyor, Picking Systems, Radio Frequency)
General Supply Chain knowledge in Inventory and Transportation Management
Odoo framework is highly desirable
Other open source technologies are a plus
Strong knowledge on Java , Maven, Selenium web driver & testing
Hands on experience with Zephyr on test management activity and Jira
Experience with Continuous Integration and related tools (Jenkins/ Maven)
Hands-on experience working with relational DBs (Oracle, MySQL)
Self-starter, high-energy, with ability to execute on business objectives
Ability to foster innovation among team members and drive best practices
Strong analytical, data driven decision making and problem solving with attention to details

225

Customer Support Americas Quality Management Manager Resume Examples & Samples

Managing a team of 10 individuals and 12+ contractors
Establish an efficient process to monitor/trigger/analyze/identify solution/and to track recovery of issues
Be the focal point to GBU Quality team for continuous partnership in product quality improvement initiatives
Transform quality management process for premium products
Establish talent development plan for employees and create a best place to work environment
Bachelor's degree with a minimum of 8 years related experience
People management experience preferred
Embrace change and have the ability to influence others in taking on challenging goals or tasks

226

Senior Analyst Quality Management Resume Examples & Samples

Drive problem definitions, refinements, and decisions throughout the product and software development lifecycles
Develop and/or implement test automation frameworks against existing test plans/cases using industry leading tools
Collaborate with other teams (e.g., Developers, Architects, and product owner) to release high quality software

227

Director System Quality Management Resume Examples & Samples

Masters in Nursing, Business, or Health administration
Bachelor’s Degree in Nursing, Pharmacy or other professional license
Valid Washington State driver’s license
Minimum of three (3) years of related experience
Knowledge of regulatory compliance, as applicable to a healthcare institution
Registered Nurse, certificate program in healthcare regulatory compliance
Certified ISO Auditor Trainer
ASQ (American Society of Quality) Certification
Certified in Six Sigma and/or Lean
Baldrige experience
DNV experience

228

Regional Senior Quality Management Analyst Resume Examples & Samples

20% - Business Partnering and Relationship Management
Work with appropriate business and technology leads to determine the appropriate approach for service delivery quality, and execute that approach
Facilitate resolution and communication of cross-application and organization architectural issues and decisions
Share with Region Leads the risks to their operation, including mitigating actions for the risks
Partner with Regional Application Leads, infrastructure teams and Partners to resolve any issues
30% - Performance Measurement
Analyze performance data and metrics to identify areas of improvement across Applications, including Partners and employees
Assist with definition and creation of new metrics and dashboards for Applications
Champion culture of data-driven and metrics-based performance management within Applications
20% - Continuous Improvement Execution
With guidance from the Regioanl Quality Manager, lead Continuous Improvement/Service Improvement plans for the region across Applications
Develop Continuous Improvement/Service Improvement plans including scope and success criteria. Perform data analysis as appropriate to quantify improvements. Develop detailed plans including work breakdown structures and/or leveraging Lean Six Sigma methodology
Lead cross-functional teams to execute Continous Improvement/Service Improvement plans including process mapping, facilitation and coaching team members
Address barriers and manage risk to ensure successful completion of Continuous Improvement/Service Improvement plan
15% - Performance Measurement
15% - Quality Assurance Strategy Planning and Execution
Promote global quality practices throughout Applications and synthesize new quality assurance methods with measureable process improvements to operations
Partner with Top Tier Partners to stay abreast on new quality technologies and techniques in the industry
Independently implement new QA / Testing methodologies, tools, and processes to enhance effectiveness of quality assurance and testing strategies
Provide strategic input and assistance in the definition of major quality initiatives that span Applications
Participate in the definition of new quality policies, processes, and procedures for Applications. Maintains and adheres to existing policies, processes, and procedures
Audit Partners quality processes and approaches according to defined guidelines and methodologies
Bachelor's Degree in IT or Business Related field or equivalent work experience
7 years of IT and business/industry work experience, with at least 2 years of experience in leading multiple, medium to large, production teams, and influencing senior level management and key stakeholders
1 years quality management experience. Robin – think we can reduce these for a Senior Professional, will you let me know what you think guidelines should be?
Experience in IT operations and utilization of metrics to drive decisions
Ability to accomplish results through others (managers, supervisors, employees, partner teams)
Demonstrated high proficiency in business, financial, or data analysis
Experience in metrics development, reporting and analysis
Experience in managing third party providers in a global, managed services environment
Ability to influence and create alignment among business and IT services
Possess excellent written, presentation and verbal communication skills necessary for team coordination, helping partners, and service discussions with IT leadership
Masters Degree (MBA)
Experience in a large application environment
Experience in operating within a large, global managed services framework
Experience with IT Infrastructure technologies
Experience working in a controls role such as Corporate Audit or TGRC
Ability to analyze complex situations and implement solutions
Contributor to an IT industry body or industry related major corporation advisory group
Lean Six Sigma Certification (Green or Black Belt) with American Society of Quality
Deep ITIL knowledge and experience
Non-English language skills

229

Quality Management Coordinator Resume Examples & Samples

Previous executive level support experience within the last five years (preferably within healthcare)
Work experience in a hospital quality department is preferred
High level knowledge of Word, Excel and Power Point software system
Advanced computer knowledge
Ability to interpret data and generate a variety of appropriate graphic representations
Ability to independently learn and utilize multiple programs in a manner to facilitate department processes

230

Rn-quality Management Resume Examples & Samples

Current licensure in Texas as Registered Nurse required. Degree in Health Care Administration desired
A minimum of three years experience in quality and/or previous clinical experience in a Medical/Surgical or Intensive Care unit preferred
Experience in health care delivery systems with focus on Performance Improvement preferred

231

Quality Management Coordinator Resume Examples & Samples

Assists the Quality Management Administrator in developing, refining and coordinating Quality Management Program activities
Provides assistance to departments in developing quality management programs
Prepares calendars and other reports for quality management activities
Monitors and evaluates quality management activities
Reports and maintains records of all quality management deliberations, interactions and corrective actions
Provides input into the development of agendas for Quality Management Committee meetings
Identifies problems which may require quality management intervention and/or prioritization
Serves as a resource to departments regarding quality management activities

232

Head of Quality Management Resume Examples & Samples

Manage and support the global Quality Management in nine plants on four continents, generating continuous improvement and contributing to the sustained development of the company´s excellence
Close collaboration with the Board of Management to achieve quality excellence
Define and develop the quality strategy for the company with the operating units as well as leading the global quality team
Develop and lead specific quality initiatives and coach operating units in continuous quality improvement
Evaluate and report the global TRQM/TCQ activities
Define and implement relevant KPIs to measure improvements in Quality Management and ensure given quality standards
Implement respective root cause actions
Plan, execute, coordinate and document internal and external audits as well as process analyzes

233

Manager, Quality Management / Performance Resume Examples & Samples

Requires a bachelor's degree, but MSN or MBA is strongly preferred
Current FL RN License
Certification in Health Care Quality (CPHQ)
At least 7 years of clinical or performance improvement experience including at least 3 years in a leadership role

234

T&P Quality Management Senior Specialist Microsoft Technical Architect Resume Examples & Samples

Gather functional requirements, write functional specifications, coordinate onshore and offshore developers, test scenarios and build prototypes for SAP based Quality Management projects
Act as the third level of support for QM solutions, analysing and resolving incidents. Drive root cause analysis and implement permanent fixes with focus on continuous improvement
Support the on-boarding and training of new team members
Master or Bachelor’s degree in Computer Science, Sciences or Engineering; or equivalent years of experience
Minimum of 4 years’ experience in software development and maintenance, including

235

SAP Quality Management Senior Specialist Resume Examples & Samples

Identify, build, test and implement changes to current systems with the objective to ensure compliance, improve performance and/or usability
Master or Bachelor’s degree in Computer Science, Sciences or Engineering, or equivalent years of experience
Fluency in English - both verbal and written
Minimum of 4 years’ experience in implementing SAP QM, including

236

Manager, Medicaid Quality Management Resume Examples & Samples

Establishes Quality Management objectives and annual goals
Develops and submits dashboard reports for all state, Centers for Medicare and Medicaid Services (CMS), and accrediting measures
Analyzes validity of quality management data/reports from a clinical perspective

237

Senior Manager Quality Management Resume Examples & Samples

Manage a technical team performing new feature quality assurance and maintenance of both large-scale, high-throughput data processing systems and network solution devices
Directly manage a team of software quality assurance engineers, system engineers, and Linux system administrators
Lead the team in managing workflow using Agile processes and tools as well as in improving the general engineering process
Guide and manage system integration testing involving hardware, software, network, and database components
Strive for system performance excellence through metrics collection and analysis
Work with project managers and technical team to understand and solve challenging technical problems in order to define solutions with effort estimates
Collaborate with software engineering, data analysis, network engineering, and field engineering teams
Interface with customers to learn and understand requirements as well as describe proposed solutions
Promote continuous improvement of the environment through new tools for automation, monitoring, and rapid deployment
Review and approve system solution description documents
Mentor, coach, and guide team performance

238

Director of Quality Management Resume Examples & Samples

Monitor the day-to-day compliance activities
Assist in the development of Performance Improvement practices in facilities and maintenance of same including analysis of data and prioritization of efforts—Outcome Measures, Quality Indicators, as applicable
Set expectations, develops plans, and manages processes to measure, assess and improve the quality of clinical programs and/or regulatory/accreditation compliance by measurable results in assigned facilities
Develop, review, update internal clinical procedures, related outcomes measurement, patient satisfaction, clinical/financial scorecards to ensure ongoing compliance with federal, state and other third party regulatory requirements
Respond to alleged violations of rules, regulations, policies, & Codes of Conduct by evaluating and recommending investigations as appropriate. Coordinate resolution of ethics reports with Chief Compliance Officer, VP of Compliance, General Counsel, and as indicated Acadia Director of HR
Initiate and lead communications with regulatory agencies as appropriate
Develop/maintain proficiency in regulatory planning strategy and the submission of regulatory plans. Develop corrective action plans for the resolution of problematic issues or to address areas of compliance vulnerability
Ensure proper facility reporting of violations or potential violations to duly authorized enforcement agencies as appropriate and/or required
Ensure proper facility reporting of incidents and adverse clinical outcomes to duly authorized enforcement agencies or regulatory agencies as appropriate and/or required
Translate standards, requirements and policies into terms or processes meaningful to the target program
Develop and evaluate the goals of the Company and prioritize the work in accordance with the strategic objectives of Acadia Healthcare
Maintain regular communication with clinical/leadership staff at assigned facilities regarding clinical and regulatory/accreditation issues
Work collaboratively with corporate staff, physicians, risk management, and other corporate leaders to address performance improvement and safety issues
Degree in healthcare or related field
LVN or RN
Experience in residential, eating disorders, and/or substance abuse treatment
A minimum of five years experience in psychiatric healthcare and/or substance abuse operations at the administrative/leadership level
Knowledge of the CMS, CARF and TRICARE standards and regulations
Experience in conducting complex compliance investigations, preferably in healthcare
Advanced computer skills including Microsoft Office; especially Word, Excel, and PowerPoint
Knowledge of office administration procedures with the ability to operate most standard office equipment
Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality
Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external
Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level
Self-motivated with strong organizational skills and superior attention to detail
Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes
Capable of working within established policies, procedures and practices prescribed by the organization
English sufficient to provide and receive instructions/directions

239

Quality Management Coordinator Resume Examples & Samples

Prepares reports, statistics, agendas, and activities related to Quality Improvement for the CHN Care Management Department
Coordinates any efforts toward accreditation
Develops and assures maintenance of monitoring process for Quality Management with regard to reviewing indicators, accuracy of data collection, reporting consistency, promptness and identification of opportunities for quality improvement
Maintains and follows the ERISA and CMS regulations and CMD processes pertaining to the appeals and expedited appeals processes. Performs internal quality audits, collects, monitors and analyzes data for the purpose of measuring effectiveness of programs and procedures
Three years of recent clinical experience required
Six years of recent clinical experience would offset Bachelor requirement

240

Health Care Quality Management Projct Manager Resume Examples & Samples

5 to 7 years clinical and managed care experience in the healthcare industry; Requirement
2-3 operational quality management; Requirement
Project management and leadership experience; Requirement
LPN, RN clinical license accepted
Self starter and project management; Requirement

241

Team Member Back Office & Quality Management Resume Examples & Samples

Act as a professional point of contact for customers for all administrative issues
Create and process customer tickets in SAP and assist in drawing up quotations and purchase orders
Prepare monthly accounts, including project status reports and purging of customer orders in SAP
Carry out physical inventory for assets, help with administration of assets (additions, changes, disposals), and lead or contribute to improvement projects
Draw up, manage, and monitor capital expenditure budget (CAPEX) and annual budget in collaboration with Controlling
Prepare and create presentations and analyses with the help of Excel and Basware
Organize and handle administrative tasks relating to PEHLA at laboratories (Baden, Oerlikon) and oversee hotel bookings for PEHLA monitors

242

Quality Management Analyst Resume Examples & Samples

Execute on daily assigned operational and analytical activities by utilizing the appropriate analytics within aligned industry frameworks and review standards for IT processes
Working knowledge about the core components aligned to IT processes
Solid understanding of the Critical Success Factors (CSF) and KPIs aligned to a specific process to effectively analyze the process, review related procedures and standards in input/output of data
Solid analytical abilities to effectively compare data elements against these control metrics using standards such as ITIL, ISO and other guidelines for the assigned IT process
Ability to handle multiple and shifting assigned priorities to provide audit results and identify solutions that are timely, supportive and accurate
Solid interpersonal skills to engage in cross business/team discussions within a matrixed, geographically dispersed organization and to formulate, as required, credible ideas or insightfully challenge proposed options
Well defined communication skills , both oral and written in the English language, to summarize key issues and findings, to formulate supportive ideas and materials as well as present findings and ideas clearly and concisely to a variety of levels of the organization
Detailed knowledge of Information Technology Infrastructure Library (ITIL) processes as well as International Organization for Standardization (ISO) directives that are applicable to IT processing (ISO 9000, 20000, 27001 etc.) with an eye to progressive levels of certification as required. Has the ability to leverage industry standard process directives in reviewing current processes and procedures as well as improving and supporting the process execution
Detailed understanding of IT processing standards and how they integrate, enhance and enable IT Service delivery
Basic to Intermediate skills in Microsoft Office products, predominantly Excel, Visio and PowerPoint
Working knowledge of collaboration tools designed for sharing knowledge and information such as Service Management Knowledge System, SharePoint and Yammer

243

Quality Management Senior Spec Resume Examples & Samples

Oversight of segment specific operational activities dealing with SNP product performance
Ensures that the SNP quality improvement process is implemented as described in Cigna-HealthSpring’s SNP Model of Care including measure development, data collection, reporting, and performance improvement initiatives
Works collaboratively with operational/delivery systems/IT departments, creates processes and strategies that focus on the specific health needs of SNP customers
Ensures compliance and audit readiness for plans/programs, including CMS and NCQA, and Medicare reporting requirements and regulations
Develops "Model of Care" (MOC) and other CMS required documents for SNP plans
Understands and implements business controls across functions to ensure that there is clear understanding and ownership of key scorecard measurements related to SNP MOC as well as driving continuous improvement over time
Develops and provides structure, policies, procedures, reporting, goals and objectives to promote economies of scale and improved business efficiencies
Responsible for ensuring members are tracked and evaluated, appropriate activities are implemented, practitioners and members receive communication, and that systems are in place to maximize for HEDIS, wellness and other programs that improve overall quality and CMS star ratings
Advises on care management model and processes as required
May attend outside meetings, including legislative, state officials, agency, and/or community meetings and serve as point of contact and liaison between state and federal agencies and the Company
Competencies: Organizational Agility, Organizing, Communication, Motivating Others, Dealing with Ambiguity, Courage, Managing Vision and Purpose, Perspective
Bachelor’s degree in a health-related field or equivalent clinical experience preferred
5+ years of operational experience in a managed care environment, including substantive knowledge of managed care policy and direction
5+ years of experience specifically working with Special Needs Plans, extensive knowledge of applicable compliance and regulatory requirements
Demonstrated program development experience along with project management skills
Experience managing in a virtual environment or across multiple locations is preferred
Written Communications: Exceptional verbal and written communication skills
Solid knowledge of MS Office products
Ability to handle multiple, complex, and competing priorities and projects
Proven track record of relationship building and management skills within and across organizations. Able to coach direct reports to improved levels of performance
Willing to travel 20% within the US

244

Director Third Party Quality Management Resume Examples & Samples

Oversee the daily operational TPQM support for external contractors supporting Merck’s clinical development programmes including those performing manufacturing, testing, packaging/labeling, and distribution activities for drug substance. Examples of activities include: CAPA monitoring for audit observations issued to the external parties, tracking/trending and reporting of quality system performance via metrics, establishment and approval of intra-company and 3rd party Technical and Quality Agreements,
Providing critical input and review of quality strategies, plans, organizational designs, standard operating procedures and process schemes ensuring overall timely execution in line with business drivers and objectives, e.g. including assurance of appropriate oversight of data used in clinical regulatory filings
Ownership and management of the R&D aspect of the Approved Supplier List and associated changes / updates and liaison with source areas to continually monitor and rationalize the number of qualified vendors being maintained
Maintain close relationship with Merck’s Divisional Auditing group in relation to audits conducted and mitigation activities in regard to audit observations
Interacting cross-functionally and cross-divisionally with senior management on a wide array of topics involving quality/regulatory matters as well as special projects, and externally with inspectors and colleagues in industry
Coaching, mentoring and developing team members supporting their personal development and also colleagues in areas of expertise
Directing the resolution of contractor / vendor related business practice, Quality and/ or compliance issues of broad scope and highest level of complexity on cross-functional and/ or cross-divisional basis
Identification of trends and/or potential compliance gaps and proactively leading the resolution of long-standing or significant issues affecting quality and efficiency
A minimum of 10+ years of relevant experience working within the pharmaceutical industry. Advanced Degree with 8+ years relevant experience
Experience interacting with regulatory officials and external auditing parties
Demonstrated leadership, strategy development and deployment experience in a pharmaceutical environment
Experienced and strong people manager with proven track record of developing talent
Proven track record of delivering tangible benefits from process improvement activities
Strong compliance knowledge and understanding of regulatory agency regulations and requirements and interpretation and application re; GMPs to a R&D environment
Strong scientific/ technical expertise in R&D activities, coupled with the ability to interact with scientific subject matter experts on various product initiatives and issues
Possess deep drug development knowledge; demonstrated ability to facilitate training and learning with colleagues and apply knowledge to enhance the drug development process
Demonstrated knowledge of continuous improvement methodologies; ability to direct complex cross-functional initiatives
Demonstrated experience in quality risk management in the Pharmaceutical industry
Strongly developed cross-functional teamwork, collaboration, influencing and negotiation skills
Strong demonstrated skills in communicating (oral and written) effectively with diverse individuals / groups

245

Administrative Assistant for Logistics & Quality Management Resume Examples & Samples

Coordinate department budget briefing senior managers with review process and follow-up on deviations, and research cost discrepancies for resolution
Confidential secretarial services which include: manage daily schedule with prioritization of meeting requests, screen phone calls, mail and keep filing system, write and formulate business letters, reports and presentations, and organize and manage communications, travel arrangements/agendas, and appointments
Prepare and check agenda for meetings; Attend staff and/or conference meetings as directed and prepare the meeting minutes as required
Prepare and coordinate the flow of communication from management to the various committees, staff, and external allied organizations, media and agencies of government
Coordinate the completion and maintenance of sensitive data, such as business-forecast statistics, promotional lists and policy and procedures changes within the company
Coordinate management’s activities with regard to special ceremonies and events, and VIP’s who come to Mercedes-Benz Vans
Follow up on issues that arise out of various meetings as instructed by management
Report strategic proposals with respect to real or potential problems, bringing these to the attention of management
Provide information and assistance to managers and team members based on knowledge of the business and executive function
Assist in preparing all team communication
2+ years of experience in a relevant support position
Experience supporting managers and executives with calendar management and travel arrangements
Intermediate computer skills required; specifically in Word, PowerPoint and Excel
Some experience with memos, letters, reports with tables, tabulations, merge document work, creation of spreadsheets with formulas, creation of presentations and graphics
Proficiency with the German language preferred

246

Director of Quality Management Resume Examples & Samples

Minimum of two years of experience in Quality Management with current knowledge of regulatory and accreditation standards
Minimum of two years supervisory or management experience preferred
Ability to design and develop performance measures
Experience in providing data analysis and statistical processes
Experience in providing education and presentations
Experience with policy and procedure development
Experience in facilitation PI teams using quality improvement methodology
Ability to effectively communicate both verbally and writing with hospital, medical staff and regulatory bodies
Computer skills in Word, Excel, and Power Point

247

Service Quality Management Resume Examples & Samples

Lead the customer journeys and facilitate cross-teams workshops on journey design
Monitor and keep track the progress of CJs/EJs. Report regularly to regional and local RED team
Identify gaps on customer experience and generate new Ideas to enhance the customer journeys
Collect insights and learnings from various channels including industries practices, voice of customers and staff for identify service gaps and action plan
Coordinate and support facilitation during journey design workshops to redesign customer journeys
Work closely with local BU/SU on customer journey initiatives
Support local BU/SU by providing feedback on various customer touch points from CE’s perspective
Work closely with Service Intelligence team and Service Quality team within CE Team to uplift the customer experience and achieve the CSS KPIs

248

Registered Nurse / Quality Management Resume Examples & Samples

ADA Essential Functions
Bachelor’s Degree in Nursing, required. Master’s Degree, preferred
Certified Professional in Healthcare Quality (CPHQ), preferred
Minimum of five (5) years administrative experience in Quality Management Utilization Management
Working knowledge of facilitation, sentinel event/root cause analysis, and/or failure mode effects analysis (FMEA) skills
Excellent interpersonal, presentation and communication skills

249

Manager, Quality Management Resume Examples & Samples

Quality Manager.Responsible for day-to-dayoperations of the Quality department, including but not limited to ensuring that there are processes in place to monitor and measure all activities related to quality assurance performance improvement; Maintenance of clinical workflows and policies and procedures
Experience.Collaborates with management staff in follow-up of concerns expressed by participants, families, clinical leaders and network providers
Program Development.Develops systems for timely and accurate data collection, monitoring and reporting to state and federal agencies as required per regulation and necessary for program rate development and reimbursement

250

Quality Management Resume Examples & Samples

5, Join DFMEA (Design Failure Mode and Effects Analysis)
6, Review/approve qualification plan with team (design validation, process validation) in order to ensure product reliability and compliance with internal and external requirements
7, Lead Process Validation and ensure completion on target
8, Drive problem solving during design development, test, plant and customer complaints
9, Drive “lesson learned”-activities within organization
10, Work out warranty concept/plan and insure completion of plan
11, Prepare prototype control plan and collaborate with plant teams regarding pre-production and production control plan
12, Work together with plant team to for line release and safe launch
13, Coordinate PPAP (Production Part Approval Process) activities and submit report to customer for approval
3, Good communication skill, team work sprit and logical & structure thinking
4, Demonstrated ability to work effectively in a technical environment, with multiple members
5, Excellent English in oral and writing

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The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

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15 Quality Management resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Operations Control & Quality Management Trading Analyst Beijing Resume Examples & Samples

Quality Management Analyst Resume Examples & Samples

Rohq-gfds-data Quality Management Operations Analyst Resume Examples & Samples

Global Operations Quality Management Leader Resume Examples & Samples

Quality Management Information Security Analyst Resume Examples & Samples

Project & Quality Management Office Resume Examples & Samples

AML Quality Management Reviewer Resume Examples & Samples

AML Quality Management Team Lead-look Back Resume Examples & Samples

Quality Management & Testing Resume Examples & Samples

Project & Quality Management Officer Resume Examples & Samples

Operations Securities Control & Quality Management Resume Examples & Samples

Software Quality Management Associate Resume Examples & Samples

Quality Management Analyst Resume Examples & Samples

Manager of Quality Management Resume Examples & Samples

Associate Analyst Quality Management Resume Examples & Samples

Operations Securities Control & Quality Management VP Resume Examples & Samples

Operations Securities Control & Quality Management Client Control Team Associate Slc Resume Examples & Samples

Quality Data Specialist Quality Management Non Exempt Hours Days am Resume Examples & Samples

Director Product Quality Management Resume Examples & Samples

Quality Management Coordinator Resume Examples & Samples

Rohq-gfds-data Quality Management Operations Analyst Resume Examples & Samples

Quality Management Junior Analyst Resume Examples & Samples

SAP Quality Management Consultant Expression of Interest Resume Examples & Samples

Quality Management Manager Resume Examples & Samples

Operations Securities Control & Quality Management Client Control Associate Slc Resume Examples & Samples

Operations Securities Control & Quality Management Associate Bengaluru Resume Examples & Samples

Quality Management Manager Resume Examples & Samples

Quality Management Manager Resume Examples & Samples

Senior Director DC Quality Management Resume Examples & Samples

Middle Office Control & Quality Management Resume Examples & Samples

Middle Office Control & Quality Management Resume Examples & Samples

Performance Quality Management Resume Examples & Samples

Process & Quality Management Support Business Analyst Resume Examples & Samples

Business Risk & Quality Management Resume Examples & Samples

Business Analyst Data Quality Management Resume Examples & Samples

Assistant VP of Clinical Quality Management Resume Examples & Samples

Project Manager for Data Quality Management Resume Examples & Samples

Per-quality Management & Testing Resume Examples & Samples

Director Product Quality Management Resume Examples & Samples

MYS Ctsm Kl-quality Management & Risk & Control Manager Resume Examples & Samples

VP, Digital Quality Management Resume Examples & Samples

Associate Director Product Quality Management Resume Examples & Samples

Manager, Total Quality Management Resume Examples & Samples

Cybersecurity Operations Quality Management Lead Resume Examples & Samples

Analyst / AVP, Data Quality Management Resume Examples & Samples

Data Quality Management Informaticia Analyst Resume Examples & Samples

VP, Data Quality Management Resume Examples & Samples

SAP Plant Maintenance / Quality Management Resume Examples & Samples

Quality Management APS Kuwait Resume Examples & Samples

Cellular Program Quality Management Team-working Student Resume Examples & Samples

SAP Quality Management With Production Planning Consultant Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume