Production Support Resume Samples

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D Raynor

Dane

Raynor

87898 Alva Prairie

Boston

+1 (555) 243 5480

87898 Alva Prairie

Boston

Phone

p +1 (555) 243 5480

Experience Experience

Los Angeles, CA

Production Support

Los Angeles, CA

Champlin, McDermott and Ebert

Los Angeles, CA

Production Support

To work with Production Support Manager for system support matters for respective delivery, infra & network teams and external vendors/service providers
Work with team members to identify areas of focus, where training may improve team performance, and improve incident resolution
Assist team members in setting performance targets; and manages performance against them
Work with Release Management and Transition Management on application configurations changes
Assists in the creation of radio advertising and station promotions by providing administrative project or process support to department managers or staff
Assists production Manager in cycle counting inventory, opening work orders, issuing components and lot numbers and general prioritization of WIP
Provides business specific metrics for production management for current and potential issues – provide thresholds to ensure timely remediation

Los Angeles, CA

Production Support Manager

Los Angeles, CA

Von, Stiedemann and Goyette

Los Angeles, CA

Production Support Manager

Execute performance and career development discussions
Provide continuous monitoring and improvement of systems – job automation, performance tuning, capacity planning
Leads efforts to improve operational efficiencies and implement Run Time Improvements (RTI) developed by the Applications team
Establishes a positive work environment conducive to collaboration and teamwork
Liaise with Delivery, Infra, Network and vendor teams on support matters – performance & upgrades/migration
Perform onsite reviews on behalf of client and recommend improvements for efficiency; maintain client engagement
Manage Production workflow and level 1 Support

present

Detroit, MI

Production Support Specialist

Detroit, MI

Sawayn, Huel and Robel

present

Detroit, MI

Production Support Specialist

present

Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution
Work alongside Development to improve quality and efficiency of processes
Execute special studies as directed by Section Managers to understand and fix performance
May periodically assist in orienting, training, assigning and checking the work of others
Execute special studies as directed by Section Managers to understand performance
Works with Prod Support Lead and or Prod Support Manager to discuss potential process improvement opportunities identified
Execute special studies as directed by Section Managers to understand line performance

Education Education

Bachelor’s Degree in Computer Science

North Carolina State University

Bachelor’s Degree in Computer Science

Skills Skills

Knowledge of basic computer skills
Aerospace experience with inventory and shop floor scheduling using SAP highly desirable
Good understanding of Fixed income products (Credit and Swaps a bonus) with knowledge of Risk, Position and P&L Management, Order Management etc
Maintenance of the Informatica ETL platform infrastructure (upgrades, patches, health monitoring). Worked on Change Management Tools to track all the incidents and changes and to plan the production changes as per the change management policies
Good knowledge of ETL process
Be highly responsive with strong sense of urgency and excellent follow-up skills
Able to understand process quickly and apply processes for the BIDM Prod-Ops
Knowledge of: DB2, Oracle, Cassandra, Hadoop WebSphere MQ WebSphere Application Server Monitoring tools such as Splunk, Introscope and AutoSys Microsoft Office Products
Take complete ownership of production problems and issues and drive them to completion coordinating with business and technology partners. Anticipate mitigating risks, escalating issues appropriately keeping all necessary parties informed, formulating and implementing a working-around often in a critical time frame
Experience with creating process, procedures, and documentation relating to incident management or systems operations. Create and maintain documentation for production support activities and ticket triage knowledge base across the applications

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Software Production Support Resume Examples & Samples

Bachelor’s degree or 5 years of related experience
2-3 years of work experience in the tool support and administrative duties
Experience in Sailpoint Identity IQ Tools (or equivalent) and Identity Access management Process and Procedures
Production Tier 2 Support and Monitoring for Identity IQ Tools and Business Requests
Flat File Collection and Processing - ~300 Monthly Currently, driving to Weekly
Net New Flat Files Administration and working with development teams
Flat File Process Evolution and Maturity; Expanding upon account data attributes
Driving Automated Generation and Delivery
Assisting with Metrics and KPI Reporting
Knowledge of Entitlements, Group, and Role Configuration
Ability to manage multiple activities in a fast paced environment
Ability to collaborate effectively with local and remote individuals or teams across multiple time zones
Ability to perform moderate to complex issues assessments and clearly communicate to technical staff when escalating issues
Good organizational, time management, problem-solving and technical writing skills
Basic understanding of methodologies of network security and operations processing (i.e., executing back-ups, batch production, problem escalation, report and tape processing, etc…)

Eccs Production Support Lead Resume Examples & Samples

A minimum of Ten (10) years of experience in a production support or application development environment with functional experience in change management and incident management
Previous team lead experience preferred
Technical experience supporting Call Center applications (Call recording, Dialer, Call Routing, IVR) is strongly desired
Financial industry experience is preferred
Intermediate knowledge of relational databases

Eccs Production Support Manager Resume Examples & Samples

Bachelor of Science degree in a technical field preferred
A minimum of Ten (10) years of experience in a production support or application development environment with
Previous management or team lead experience preferred
Technical experience supporting Call Center applications (Call recording, Dialer, Call Routing, IVR) is strongly
Experience in developing or supporting call center applications such as: Genesys Call Routing, NICE Call
Experience administering Windows and UNIX based operating system
Application development experience a plus
Basic knowledge of networking technology

Production Support Lead-hyderabad Resume Examples & Samples

Maintaining and/or creating all relevant documentation including but not limited to documents supporting change management process and procedures, job run book, data backup and retention policy, and applicable access controls documentation
Monitor and manage available and rate of use for table space for schema in all environments
Monitoring production job run times to documented SLA and troubleshoot and resolve production job failures and issues
Performing schema cleanup for obsolete objects and reoccurring data backups
Reviewing and responding to request for access to objects in schema
Requesting required Functional IDs access and managing overall harmonization of roles and information access levels across production to all lower environments
Lower environment readiness for change request development and testing for monthly and emergency releases. Tasks include, but are not limited to, maintaining object level sample selection for reoccurring data refresh requests, ad hoc data requests necessary for individual change requests
Code versioning and code repository management- creating branch from trunk after SRS window closes and changes are committed and purging old. Working with developers to obtain list of all objects for deployment to be moved to SRS tag
BS/MS degree with emphasis in MIS, Computer Science, Math, Finance, or other quantitative/business discipline
9+ years experience in a process environment, preferably within the Mortgage Servicing or other financial services industry
5+ years in production support or similar role w/minimum 3+ years in leadership
Experience with Subversion or similar source code versioning tools
Experience with scheduling tool such as Control-M or similar tools
Advanced knowledge of change management methodologies/guidelines
Participated in all phases of the system development life cycle (SDLC)

Production Support Manager Resume Examples & Samples

At least 10 years organizational management experience, managing teams of equivalent size
At least 10 years experience working globally
At least 10 years leadership skills, drive for continuous improvement
At least 10 yearsexperience managing an end to end technology environment, including experience with software, hardware, desktop, utilities, and other infrastructure components
Experience on the following tools and technologies: Oracle, SQL Server, Informatica, Java, .Net, MQ, Windows and Unix operating systems
Excellent communication skills, particularly verbal skills
Strong interpersonal skills: professional, courteous, friendly, warm, empathic, level-headed and composed
Flexible and adaptable to quick changing environment(s)
Strong problem solving skills and ability to make swift, sound judgments
Must have excellent interpersonal, relationship and negotiating skills
Ability to attract, develop and retain talent
Application Development background a plus

Production Support Worker Resume Examples & Samples

High School Diploma or its equivalency
0 to 1 years related experience
Able to lift 50lbs or more in weight
Able to read, write and speak in English
Ability to operate manufacturing equipment
Knowledge of print industry technology is a plus

Engineer, Post Production Support Resume Examples & Samples

Provide first line support for the extensive post production facility including Video Edit, Graphics and Audio edit; diagnose and resolve issues with all aspects of the post production and storage environments
Work with key manufacturers and support vendors to achieve and appropriate level of service for the Disney lines of business
Interface with the Disney IS to ensure desktop and broadcast infrastructure work seamlessly together
Make sure that all work is documented and any changes updated on the relevant diagram or documents
Act as systems administrator for any relevant broadcast systems, advising on systems enhancements and workflow development as required
Cover for other technical staff for holidays and Sickness as required
Follow the agreed change control process for all planned technology changes
Education to Degree level in a related Electronic Engineering field, followed by selective theory & practical training courses during employment
Alternatively educated to A level standard with greater than 3 years demonstrable track record in broadcast support
The post holder should have been working in the TV industry for at least 3 years with a major broadcaster or post production facility and will have worked previously in a post production support role
Knowledge and experience in Post production edit (Final Cut Pro/ Avid media composer), Transcoding (Rhozet Carbon Coder), Graphics (Adobe Creative Suite, Autodesk Maya, Autodesk Smoke, Cinema 4D) and Audio (Avid ProTools)
The post holder should possess a high level of organisational ability coupled with outstanding diplomacy skills
They should be self motivated and clear thinking with the ability to intelligently prioritise conflicting tasks
Excellent communication skills are essential. The ability to break down complicated technical jargon in to lay persons terms would be an advantage
As there may be times when issues arise outside normal working hours a willingness to be flexible in hours worked is desirable
The ability to assess complex technical problems and provide fast effective solutions
Proven background and experience in the implementation post production and transcoding solutions including Wiring installation and a detailed understanding of video and audio signal path both digital and analogue
A high standard of computer Literacy on the MAC, Linux and windows platforms

Production Support Coordinator Resume Examples & Samples

Verify/Approve schedule information in Playbook against T&E expense reports
Interaction with internal and external customers in matters of problem resolution
Audits freelance expense reports
Provides customer service to freelancer/staff with expense report related issues
Acts as a liaison between Production personnel to promote T & E policy understanding and adherence
Contributes to special projects for management
Provides administrative and analytical support to Management
Attention to detail and accuracy along with proficiency in MS Word, Excel & Outlook
Minimum 3 years of experience in a high volume, fast paced, customer service driven environment

Senior Application Production Support Manager Resume Examples & Samples

Ensures compliance to enterprise requirements such has DRP as well as requirements to maintain the applications to operate within the given technology environment; liaise with 3rd party vendors as appropriate to ensure appropriate compliance
Supports the creation and/or provision of metrics to pro-actively address maintenance activities, reduce incidents, and improve communication and resolution times on the performance of the application
Creation of a production support roadmap for the application team for both Canadian and US implementation
Build synergies between the US and Canadian production support teams to reduce maintenance costs and total cost of ownership for the application
Manages the production change management process in conjunction with the delivery teams
Coordinates with delivery teams to proactively manage availability and operability of the applications
Influence, oversees and supports vendor relationships
Provides input to IT financial planning
Identifies and manages overall costs and budgets
Manage a budget of $4 M
Manage a team of remote and offshore resources (2-3 people) but could grow to 7 -10
Contributes toward business results as a partner/influencer Resolves complex issues and conflicts (including architectural direction vs. project constraints); escalates to executive level where required
Resolves ambiguity
Facilitates the integration of technology solutions
Promotes innovative or improved methods to get the work done and implements best practices
Production support for US based CRM tools
5 yrs of recent Wealth Management exposure
5 years in a Production Support Managerial role
Must have a technical background with

CIB Tech-forte Production Support Resume Examples & Samples

Handle day to day issues including daily health checks of applications and processes, working closely with End users, Development staff and Infrastructure teams, to prioritize and resolve tickets or provide work around
Monitor activities/processes of production to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
Own incidents and problems and work to get to detailed root cause analysis to improve overall production stability and suggest workarounds and/or solutions for recurring issues
Develop and maintain relationships with technical staff, end users and clients
Promote a collaborative Team environment that fosters creativity, innovation and high performance
Work with application vendors to schedule upgrades and enhancements
Ability to work with teams in multiple geographic locations and time zones
Ability to identify risk areas within the application suite and work partner with the relevant technology and business groups to close out risks discovered
Ability to work with Level 3 team members on production support incidents
Carries out and receives handovers from the daily production support specialists as they leave on go onto shift
Performs daily checks of Production processes to insure that service deliveries occur in a controlled and timely fashion
Must be very detailed oriented and very organized
Must demonstrate the ability to effectively communicate verbally and in writing to the team, management and the customers
Communicates openly and effectively in a manner consistent with the audience
Possess fantastic trouble-shooting skills, are driven to help internal/external customers and have the ability to dive deep into a new product to learn it inside and out
Demonstrate sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information, ability to reach sound decisions quickly
3 years of proven experience in a similar role incident management, with prior team management experience in production support or application development in the financial services industry
Strong technical background with 3 years in

Production Support Specialists Resume Examples & Samples

Understand environment of the business area supported
Understand the business structure and flows
Possess working knowledge of the end-to-end applications supporting the business flow
Understand business terminology
Translate business issues into technology requirements
Possess client facing communication skills
Communicate issues clearly using both technical and non-technical language
Interact with employees and managers at all levels
Possess strong technical analysis skills
Skilled in appropriate technologies – essentialUnix/SQL Technical background is required

Rohq-fro-dra Production Support Lead Resume Examples & Samples

Superior communication skills given exposure / interaction with senior business leads is required
Ability to multi-task under strict deadlines demonstrating independent leadership skills
Detail-oriented with strong analytical skills and ability to synthesize
Data Warehouse / Modeling related skills is an advantage
Exposure to Citi proprietary Finance warehouses, Credit engines and/or banking systems is an advantage
Project Management skills and exposure to IT systems development lifecycle
Possess strong team building, planning and work skills driven by process improvement
Willingness to work flexible hours
Computer Science or Management Information Systems degree or equivalent experience is an advantage
Commercial banking products experience or exposure: Trading products, Securities / Fixed Income, Lending, Deposits, others

O&t-core Cash Production Support Manager Resume Examples & Samples

Primary focus areas will include promoting stability and quality of support services, in line with our regional strategy and technology management policies, as well as day-to-day operation and oversight of the various support groups operating in the region
Manage all production technology and resources for Core Cash APAC
Represent TTS APAC Core Cash technology in the TTS APAC Production Services Management team
Attend and respond to compliance, audit or outsourcing matters related to production support
Will be required to make daily decisions that will protect and enhance the Citi franchise
Act as a local escalation point for team members and assist with resolution of critical incidents
Ensure that all IPC processes are adhered to
Able to analyse complex problems/situations and to propose simple solutions
Communicate complex technical issues to business users in a language they understand
Manage a workload that is subject to changing priorities and demands
Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team
Promote effective knowledge management across the APAC Core Cash teams
Help to define, record and execute application disaster recovery plans and procedures
Collaborate effectively with cross functional stakeholders, sharing information and knowledge
Learn the fundamentals of the supported business areas
Translate business issues into technology requirements
Effectively communicate and interact with infrastructure and supporting technology groups across a distributed WinTel or Unix/Linux environment to drive problem resolution and service levels
Work closely with 1st & 2nd level support and development teams to ensure team is meeting the business requirements
Ensure team delivers on these priorities and communicate progress effectively to all stakeholders
Follow thru to ensure each problem is resolved according to SLA
Effectively communicate issues and status updates with business users, second level support, and development teams
Liaise with users, business sponsors, and other AD groups
Extensive relevant experience in a support environment at a management level
Experience in leading staff in a production support or operations group in a high availability/mission critical environment
Strong knowledge in ITIL practices in the area of incident, release, and change and problem management
Experience in managing communications across business and technology stakeholders at varying levels across a medium to large scale enterprise
Excellent planning, organization and prioritization skills to meet ever changing demands
Support capability
Financial Markets background, preferably in relation to payments/receivables and Corporate Banking
Experience using Service Now
Leadership skills: individual leadership, change leadership, mentorship, motivation, coaching and development, and the ability to galvanize the support of others where possible
Has a proven track record in driving organizational change
Proven organizational, leadership and management skills
Ability to produce clear and concise reporting
Exceptional strategic analysis, problem solving, issue resolution and decision making skills
Tact, discretion and diplomacy
Experience working within an onshore/offshore support environment
Ability to build strong relationships in a multi-cultural environment across all levels within IT
ITIL V3 Certification UNIX
Extensive experience with AIX
Extensive experience in writing AIX Shell scripts Windows
Extensive experience with Windows 2003 and 2008 Enterprise Edition
Experience in writing Windows scripts database
Strong technical understanding of Oracle 11i, SQL and PL/SQL programming
Strong technical understanding of MS SQL 2008 programming languages
Strong technical skills in Java / J2EE
Strong technical skills in XML, XSD, XSLT and XPATH
Strong technical understanding of IBM Websphere (Version 7 and above)
Strong technical understanding of Business Objects Personal
Ability to learn new skills quickly with little supervision
Experience working on a multi-client delivery team
Ability to communicate well at all levels
Efficiently and effectively manages work, time, and resources
Applied knowledge of standard development methodologies
Ability to handle high stress and pressure situations
Strong problem solving and program execution skills
Self-motivating
Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills to address the issues
Exceptional presentation development skills
Proven ability to communicate and develop long lasting relationships with all levels of management in a clear and concise manner
Delivery focused
Attentive to detail

Mortgage Systems Production Support Lead Resume Examples & Samples

Experience in a support role in Finance related capacity
Basic UNIX (Solaris, RedHat / RHEL or other Enterprise Linux) and Windows system administration
Some RDBMS use (writing SQL and stored procedures, basic system administration, query review and optimization)
Internet technologies (firewalls, Web Server, etc.)
Communicate clearly and concisely, even under pressure
Think analytically and challenge preconceptions with evidence
Be excited by technology
Have a "Can Do" attitude
Work flexible hours depending on business demands (some early mornings, late nights & weekend work required)
Have the ability to travel to other regions and countries at times on an as needed basis (minimal travel)

Senior Production Support Lead Resume Examples & Samples

Timely and accurate user notifications
Ability to prioritize and engage management in situations when prioritization is a challenge
Provide the access to application as required by following the standards and procedures
Be able to lead a meeting, know all parts of a meeting
Be able to report and maintain KPIs & SLAs. Prepare and send weekly status reports to senior managerment and business users
10 yrs of Production Support Experience
Financial industry experience / Knowledge of Credit Risk, FICC or Market Risk
Strong SQL Knowledge / SQL Server understanding
Strong UNIX / LINUX knowledge and language understanding
Working knowledge of ITIL
Experience managing a small team
Strong Follow up skills
Be able to be a lead coach

Wealth BWA Production Support Team Lead Resume Examples & Samples

Provide Level 2 technical support to internal customer base
Candidate must use effective research, solution analysis, effective written/verbal communication and problem solving skills
Candidate will be required to effectively convey root cause analysis of issues to software development staff for process/software changes
Candidate must be able to prioritize workload, providing timely and accurate resolutions. Perform in-depth research and identify sources of production issues
Run books for target systems in place, documenting procedural information to enable non-dedicated personnel to initiate & conduct trouble shooting, perform standard procedures and manage the run-time environment on an ongoing basis
Develop and utilize core support tools and processes to perform work while improving day-to-day practices for support team members with the goal of delivering service improvements to the business
Conduct and verify Ready For Business (RFB) checks
Monitor Operating Level Agreements (OLAs) for all applications, batches and feeds, including performance levels, availability and critical windows of operation
Previous Support and Technology Development experience
In depth knowledge of Linux/Windows, hands on with shell scripting
Database: Extensive SQL skills in a UDB/SQL Server. Ability to produce complex reports and stored procedures
Language: Java/.Net
JSP/Servlets
Understanding of app servers (WebLogic, JBoss)
Scheduling tools (Autosys)
Informatica
General database knowledge (multiple platforms)
DML and DDL
Scripting (Perl, Shell, Windows Batch)
PERL
ANT
Ability to work effectively in a team-based environment
Flexibility and ability to handle multiple tasks and priorities
Excellent analytical and communication skills including ability to facilitate and lead large meetings and calls
Positive mental attitude (can-do attitude), results oriented and quick learner
Strong technical background. Hands on in SQL and Java/Net
Financial background a plus, specifically with back office systems such as portfolio accounting and financial transaction processing

Wealth BWA Production Support Analyst1 Resume Examples & Samples

Provide Level 2 technical support to internal customer base
Candidate must use effective research, solution analysis, effective written/verbal communication and problem solving skills
Candidate will be required to effectively convey root cause analysis of issues to software development staff for process/software changes
Candidate must be able to prioritize workload, providing timely and accurate resolutions. Perform in-depth research and identify sources of production issues
Run books for target systems in place, documenting procedural information to enable non-dedicated personnel to initiate & conduct trouble shooting, perform standard procedures and manage the run-time environment on an ongoing basis
Develop and utilize core support tools and processes to perform work while improving day-to-day practices for support team members with the goal of delivering service improvements to the business
Conduct and verify Ready For Business (RFB) checks
Monitor Operating Level Agreements (OLAs) for all applications, batches and feeds, including performance levels, availability and critical windows of operation
Previous Support and Technology Development experience
In depth knowledge of Linux/Windows, hands on with shell scripting
Database: Extensive SQL skills in a UDB/SQL Server. Ability to produce complex reports and stored procedures
Language: Java/.Net
JSP/Servlets
Understanding of app servers (WebLogic, JBoss)
Scheduling tools (Autosys)
Informatica
General database knowledge (multiple platforms)
DML and DDL
Windows
Scripting (Perl, Shell, Windows Batch)
XML
Web Services
PERL
Shell Scripting
ANT
Ability to work effectively in a team-based environment
Flexibility and ability to handle multiple tasks and priorities
Excellent analytical and communication skills including ability to facilitate and lead large meetings and calls
Positive mental attitude (can-do attitude), results oriented and quick learner
Strong technical background. Hands on in SQL and Java/Net
Financial background a plus, specifically with back office systems such as portfolio accounting and financial transaction processing

Risk IT Functions Rtb-production Support Resume Examples & Samples

Masters or Bachelors Degree (preferably in Computer Science/Engineering)
Overall IT experience 8-12 years
A good working knowledge of some of the following
Microsoft Windows (2000, XP, Vista, 7 clients)
UNIX (Linux, Solaris)
Relational Databases (PL/SQL, Oracle, Sybase, MS SQL Server)
C , Perforce
Minimum of 3 years experience in similar team leader (or equivalent) role
Minimum of 3 years experience in ITIL Service Delivery and Support, preferably with a formal ITIL qualification (or their equivalents outside of the ITIL framework)
Clear logical thinker with ability to think conceptually, demonstrating creativity and innovation
Results focused - keeping to schedules, delivering work on time; ensuring high quality delivery
Strong customer focus – meeting and exceeding expectations, resolving issues and developing solutions to meet customer needs
Experience of working with SQL-based applications and strong background in writing complex SQL queries in MS-SQL Server
Strong Windows background, including command line processing & understanding shell scripts
Scheduling tools knowledge Autosys and Tivoli Batch Management etc
Experience of project life cycle, test, release and support procedures
Experience of supporting production systems using incident management and problem management tools to ITIL standards
Should have hands on experience in delivery major support projects like onboarding new applications, major data adjustment and analysis, delivering a DR setup for an application
This role will involve working with Global IT and business teams. So teamwork, managing relationships and good communication skills are important
Risk Technology provides funding services to a variety of Risk-related business asset classes and a broad understanding of the Investment Business is very useful

Risk IT Functions Rtb-production Support Resume Examples & Samples

6 years’ experience supporting windows based applications, debugging code to investigate problems and helping to resolve issues
6 years experience in Banking and Financial Domain
8 years total IT experience
Good understanding of the Investment Bank Industry – specifically Risk Management
Knowledge of Derivative products is preferred
Good knowledge of ITIL framework. ITIL certification preferred
Good knowledge of Service Now
Excellent communication (verbal and written) and interpersonal skills suitable for a diverse audience, with the ability to communicate in a positive, friendly and effective manner with ‘technical’ or ‘non-technical’ users/ customers
Strong Windows background, including command line processing & understanding shell scripts, basics on powershell scripts
Hands on experience on Scheduling tools(e.g. Autosys )
Hands on experience on Coherence technology
Hands on experience on RFPF framework based applications
Knowledge on solace messaging and HPC Grid computing is a plus
Functions Technology provides technology services to a variety of business asset classes and a broad understanding of the Investment Business is very useful

Production Support Resume Examples & Samples

Support of all Securitized Products production applications - this includes appropriate escalation and ownership to completion of all reported issues and requests
Interaction with various application development teams to ensure proper delivery of new applications, upgrades\releases and to maintain a high-level of ongoing support for all production applications
Interaction with various core infrastructure technology groups to ensure management and maintenance of application dependent core infrastructure
Maintain team knowledge base of known issues, steps required to address particular issues\tasks, documentation of new processes and general updates to keep content current
Understanding and adherence to established processes such as Release to Production, Incident Management, etc
Minimum 4 5 years experience in trade floor Production Support
Good understanding of Securitized products with knowledge of Risk, Position and P&L Management, Order Management etc
Experience with electronic trading applications that have connectivity to external trading applications such as Bloomberg, Tradeweb, DealerWeb
Working knowledge in Perl, Python, ksh/csh/bourne shell programming a plus
Able to navigate in UNIX and Windows proficently, reading and understanding the UNIX file system
A good understanding ITIL practices
Able to troubleshoot problems in multiple environments
Able to handle a fast paced trading environment
Sense of urgency when handling production issues impacting the desk\firms ability to do business
ION Trading Platform
STP solutions

Production Support Resume Examples & Samples

Support of all Credit production applications - this includes appropriate escalation and ownership to completion of all reported issues and requests
Minimum 3 years experience in trade floor Production Support
Good understanding of Fixed income Credit products with knowledge of Risk, Position and P&L Management, Order Management etc
Experience with electronic trading applications that have connectivity to external trading applications such as Bloomberg, Tradeweb, MarketAxess to send/retrieve information
Working knowledge in Perl, ksh/csh/bash shell programming a plus

Production Support Resume Examples & Samples

Support of all Rates production applications - this includes appropriate escalation and ownership to completion of all reported issues and requests
Good understanding of Fixed income Rates products (Credit and Swaps a bonus) with knowledge of Risk, Position and P&L Management, Order Management etc
Working knowledge in Perl, ksh/csh/bourne shell programming a plus

Production Support Business Analyst Resume Examples & Samples

Diagnose, research, and triage issues to identify and articulate the customer and business impact and priority
Troubleshoot complex issues and coordinate with business and technical teams across the org. to drive issues to resolution
Track and document processes and use continuous improvement to optimize our workflow
Foster collaboration with partner production support teams and our supply chain business partners
Manage incidents, and provide escalation support as necessary
Communicate effectively with cross functional technical teams, and at all levels of leadership
3-5 years of technical business analysis experience, with experience in production support is preferred
Experience with supply chain, inventory systems, order management, or other retail systems is preferred
Bachelor's degree or equivalent preferred
Ability to work effectively in a fast moving, cross-team team environment
Clear and effective written and verbal communication and strong interpersonal skills
Demonstrated ability to work collaboratively and influence beyond the scope of their position
Ability to manage and resolve conflict; facilitate communication and identify differing alternatives/approaches
Curiosity to investigate and develop a deep understanding of system components to provide subject matter expertise
Strong business and technical acumen

Production Support Lead Resume Examples & Samples

Partner and foster collaboration with IT, business and internal teams
Support systems in production and new development work by overseeing coordination and knowledge transfer between production support and development teams
Ensure issues are communicated, managed and resolved considering priority and customer impact
Train, mentor, and support business analysts on the team
Identify and analyze patterns and gaps for work effort at a strategic level
Apply project management principles to ensure goals, budget and timelines are met
Evaluate and approve requirement documents to ensure they are thorough, testable and support the overall project strategy
On-call rotation support to address critical system issues
Bachelor's degree in a related field or equivalent experience
Minimum of 3-5 years experience as a Sr. Business Analyst or Project Lead
Knowledge and experience with HR processes (payroll, benefits), systems and reporting
Solid knowledge of project management principles and methodologies
Exceptional analytical and problem solving abilities
Proficient in writing business requirements, user stories and process documentation
Ability to collaborate with peers and senior leadership
Demonstrated ability to mentor and coach
Excellent verbal and written communication skills and the ability to work independently with end users
Proficiency with Microsoft Office applications and Microsoft Visio, SharePoint
Oracle HRMS experience preferred

Production Support Manager Resume Examples & Samples

Ensure production stability in all Nordstrom Stores and Racks
Ensure sense of urgency within team and timely resolution during all High or Critical customer-impacting issues
Develop business and project strategies
Develop new process and procedure to meet customer demand
Manage development projects and production support for selling technologies
Drive the development of business case documents and ensure the right technology investments are made
Support vision and strategy for new merchandise opportunities: company growth: including brick and mortar, online and possibly international
Stay current on industry practices and trends, including business processes , new technology and software, assessing and communicating their potential impact on the business
Supports the development of plans, resources and budgets for large, complex projects and/or multiple projects
Oversee a team of Project Managers in activities related to defining and reengineering development and business processes and requirements
Manage resources, cost, quality and timing issues that may impact scope and/or project delivery
Supports project teams in the analysis of larger and more complex project impacts to business process or systems
Responsible for decisions that impact product outcomes, financials and timelines
Partner with other Technology teams and business to drive technical and non-technical selling systems initiatives and medium to large development projects
Accountable for meeting business needs
Anticipate obstacles from an enterprise level and communicate risks to leadership
Hire and lead an efficient and effective team that meets the needs of the organization
Develop and maintain strong relationships with key business and Technology team leaders and system users
Communicate positively and effectively with team and cross functional team at peer level, including project sponsors and stakeholders to gain consensus among groups with disparate perspectives
Curiosity and excitement for delivering truly unique and differentiating customer experiences, both in digital form and in-store
Experience in store Point of Sale (POS) support
Bachelor's degree or equivalent in Computer Scienceor related field preferred
5 years ofexperience in project management
3-5 years experience managing people (with HR responsibility)
Strong knowledge of project management principles and methodologies
Strong knowledge of business tools, processes and systems used in Retail andE-Commerce (i.e. retail, online retail, apparel product development, corporate center)
Ability to interact effectively with peers and senior leadership
Demonstrated ability to influence beyond the scope of their position
Ability to have fun at work and think creatively
Willing to take risks, learn and adjust to reduce waste

Finance Production Support Apps Programming Consultant Resume Examples & Samples

Must have 5 - 7 years of SAP BI/BW Technical Experience
Experience troubleshooting Be and EPM reporting issues
Experience with detailed maintenance activities on cube database structures
Business Warehouse Accelerator Knowledge & Experience
Good Communication (Verbal & Written) Skills
Experience working with SAP BPC Tool (Consolidations & Planning / Forecasting)
Experience using SAP Solution Manager for tracking incidents, problems and service tickets
Experience working with Autosys (Version 4.5.1 and / or R11)
Knowledge about Other SAP Tools

Senior Application Production Support Manager Resume Examples & Samples

Manage a budget of $4+M
5+ yrs of recent Wealth Management exposure
5+ years in a Production Support Managerial role

Production Support Oracle Database Management Analyst Resume Examples & Samples

DBMS security support
Understanding of common infrastructure components
Project based infrastructure and installation work
Fine-tuning and optimizing poorly performing databases and the related infrastructure
Ensuring synchronization between production replica databases
Experience with Control-M/AutoSys utilization for job automations
Database Software Installation
Replication Management
Diagnosing system problems
Leading and participating in initiatives to improve service offerings
Creating and communicating service delivery procedures and run-books
Managing SLAs and deadlines
Vendor escalation
Providing timely resolutions to break/fix issues
Experience with Oracle 10g and 11g with ASM on Unix (AIX preferred)
Experience with standalone and RAC database software installation, database creation/configuration and data loads
Experience with building and supporting DataGuard standby databases
Experience with database replication tools a plus (preferably Golden Gate)
Responsible for data loading, security, performance monitoring and tuning, capacity planning, and backup and recovery
Solid skills in database performance tuning and monitoring tools like OEM and Tivoli
Strong Database Management skills, including RMAN backup and recovery procedures
Solid skills in productivity factors and ability to understand impact of problem on overall database performance
Able to work co-operatively with global technology teams as well as comfortably working on their own
An ability to work a split week including either Saturday or Sunday
A quick-thinking problem solver, able to assimilate data rapidly in order to present solutions to day-to-day incidents
Be able to remain calm under pressure and when faced with adversity or urgent issues
Customer-focused with a "service first" mentality and best-in-class communication skills

Production Support Resume Examples & Samples

Experience of functional/technical support
Experience of monitoring software and maintaining\improving rule bases
Hands-on experience of using tools such as Remedy , Service Now
Working within ITIL standards and structured, formal environments
Excellent analytical and communication skills including ability to provide clear and concise status to senior management / summarise key messages
Ability to prioritise - Sense of Urgency
Problem solving mindset and solution enabler. Ability to identify problems, and drive solutions
Pragmatic, able to adapt to various situations and applications, ready to work under pressure
Ability to inspire co-operation and co-ordinate activities across teams
Willingness to accurately document and share information with global peer group
Database SQL/Oracle
Shell/Perl scripting

Production Support SQL Server Database Management Analyst Resume Examples & Samples

Minimum required experience
Minimum of 2 years continuous, recent experience administering MS-SQL 2000-2012
Currently operating in a similar role within a banking or financial institution
Troubleshooting and resolution of production problems and issues within database environments
Change Management processes
Experience in the following areas would be considered very advantageous
Remedy trouble-ticketing system

Production Support Resume Examples & Samples

Handling user queries (often requiring in depth analysis of the technical and/or business logic of our systems)
Management of incoming and outgoing feeds to clients and vendors
Batch and system management
Identification and management of problems and frequent issues with the aim of improving the supportability and stability of our platform (in conjunction with our development team)
Issue tracking and prioritisation
Release management
Capacity management
Problem analysis and resolution
Risk management including proactively identifying and addressing risks before they impact us
MIS reporting
DR / BCP management
Interfacing with development teams
Understanding / learning all aspects of the business
3 Key Objectives critical to success of the role
Ability to analyse complex scenarios from both a technical and business perspective and deliver solutions
Ability to deliver to deadlines in a environment where multiple competing requirements are a part of the job
Proactivity and a strong ownership ethos, ensuring that queries are resolved through to completion
Skills & Experience Required
Strong communication skills, and confidence dealing with internal and external parties
Prior experience of application support in a banking environment
Strong Equity Finance business knowledge, or demonstration of a keen desire to learn
Experience of working in a front office environment would be a major plus
Experience of managing stakeholder expectations
Strong SQL (Nomuras Eq. Fin business uses Sybase)
UNIX shell
Java
Experience with job scheduling tools (ideally Autosys)
TIBCo Middleware knowledge would be beneficial

O&t-channels Production Support Manager Resume Examples & Samples

Primary focus areas will include promoting stability and quality of support services in line with our regional strategy and technology management policies, as well as day to day operation and oversight for the various support groups operating in the region
This role will manage all production technology and resources for Channels APAC
This role will represent TTS APAC Channels technology in the TTS APAC Management team
This role will attend and respond to compliance, audit or outsourcing matters related to production support
This role will be required to make daily decisions that will protect and enhance the Citi franchise
Act as a local escalation point for team members and assist with resolution of critical incidents
Ensure that all IPC processes are adhered to
Able to analyse complex problems / situations and to propose simple solutions
Communicate complex technical issues to business users in a language they understand
Manage a workload which is subject to changing priorities and demands
Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team
Promote effective knowledge management across the APAC Channels teams
Help to define, record and execute application disaster recovery plans and procedures
Collaborate effectively with cross functional stakeholders, sharing information and knowledge effectively Business Knowledge
Learn the fundamentals of the supported business areas
Effectively communicate and interact with infrastructure and supporting technology groups across a distributed WinTel or Unix/Linux environment to drive problem resolution and service levels
Work closely with 1st & 2nd level support and development teams to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
Follow thru to ensure each problem is resolved according to SLA
Effectively communicate issues and status updates with business users, second level support, and development teams
Liaise with users; business sponsors; and other AD groups
10 years + experience working in a support environment with 5 years at Management Level
Experience in leading staff in a Production Support or Operations group in a high availability / mission critical environment
Strong knowledge in ITIL practices in the area of Incident, Release, and Change and Problem management
Experience in managing communications across business and technology stakeholders at varying levels across a medium to large scale enterprise
Excellent planning, organization and prioritization skills to meet ever changing demands Support Capability
Financial Markets Packground, preferebably in relation to Payments / Receivables and Corporate Banking
Experience using Service Now
Leadership skills: individual leadership, change leadership, mentorship, motivation, coaching and development, and the ability to galvanize the support of others where possible
Has a proven track record in driving organizational change
Proven organizational, leadership and management skills
Ability to produce clear, concise reporting
Exceptional strategic analysis, problem solving, issue resolution and decision making skills
Tact, discretion and diplomacy
Experience working within an on-shore/off-shore support environment
Ability to build strong relationships in a multi-cultural environment across all levels within IT
ITIL V3 Certification UNIX
5 years experience with AIX
Experience writing AIX Shell scripts Windows
5 years experience with Windows 2003, 2008 Enterprise Edition
Experience writing Windows scripts Database
Strong Technical understanding of Oracle 11i, SQL and PL/SQL programming. Strong Technical understanding of MS SQL 2008 Programming Languages
Strong Technical Skills in Java / J2EE
Strong Technical Skills in XML, XSD, XSLT and XPATH
Strong Technical understuanding of IBM Websphere (Version 7 and above)
Strong Technical understuanding of Business Objects

Risk IT Functions Rtb-production Support Resume Examples & Samples

C++, Perforce
6 + years’ experience supporting windows based applications, debugging code to investigate problems and helping to resolve issues
6+ years experience in Banking and Financial Domain
8 + years total IT experience

Manager, Production Support, Mobile Wallet Resume Examples & Samples

Mobile Wallet and Secure Cloud Technology
3rd party vendor solutions supporting the wallet ecosystem
Successfully and simultaneously managed a minimum of 3 Type 2 projects with emphasis on some of the following
High Impact or Business Risk
Uncertain Business Requirements
New Technology
Project Plan development & management
Work breakdown structure
Task based plans
Assumption & risk based plans
Base-lining & scheduling
Scheduling methodology (CPM, GERT, PERT)
Waterfall and iterative methodologies
Project metrics gathering
Project metrics reporting
Project metrics analysis
Project metrics trend analysis & education
Project metrics creation
Program Plan and metrics
Program Governance
Meta Model creation
Risk Assessment & quantification methodologies
Issues escalation and resolution
Facilitation Skills
Scope change management
Cost/Benefit Analysis & alternatives identification
Budgeting, project costs management
Quality Controls
Procurement
Communication management & plans
Knowledge of relevant technology
Knowledge of IT Standards, Methodologies, CMM and audit requirements
General knowledge of factors affecting business
BU Specific Strategies & Critical Success Factors
Trends in the marketplace/ technology
RBC HR philosophy, principles, direction, policies & guidelines
Talent Management process (recruitment/selection, performance management/, performance development/ coaching, reward/recognition)
Workforce Planning
Job Design
Organization Design
LI-KK1

Production Support Senior Analyst Resume Examples & Samples

Dealing with support escalations from Level 1 team, including complex user and monitoring support queries, with as minimal as possible escalations to Level 3 (Application) teams
Proactive notification of system availability and issues to stakeholders
Raising and owning Incidents through to closure
Raising Problem and owning Problem tickets through to closure
Identify improvement axis and lead/propose transformation of existing processes both for the business or our production services activities
Promoting and updating knowledge Management documentation
Experience of functional/technical support / investment banking environment desirable, other industries will be considered
Gloss / Swift knowledge - Desirable
OS Unix/Linux
Database SQL/Oracle
Shell/Perl scripting

Technical Lead, Production Support Resume Examples & Samples

Provides input into performance management, audit teams, and compliance programs and activities
Maintains risk management, audit perspectives, and general adherence to compliance directives
Reviews and approves consultant firm weekly and monthly reporting
Maintains Road Map of strategic goals, practical progress toward these goals throughout the year, focused on quarterly updates
Develop practical measures of prod support performance
Ensure compliance with audit requirements
Build and maintain key performance contracts for each business group such as SLAs (server level agreements)
Ensures quality and timely business communications, during both outages and day to day information exchanges
Manage daily operational activities
Review and approval: time sheets and change requests

Enterprise Solutions Production Support Resume Examples & Samples

Work closely with market data contacts at client firms for issues impacting their Enterprise Real-Time data feeds and questions regarding product usage
Organized escalation of issues to internal Bloomberg groups such as Net Ops, Global Data, and R&D
Identify methods to triage or solve problems affecting the B-PIPE and Server API products
Work closely with sales and account management to strengthen client relationships
Contribute ideas for product development, client notifications, and process improvement
2-3 years of experience in a client support environment
A deep understanding of Bloomberg's organizational responsibilities and a strong knowledge of internal functionality
Passion for troubleshooting, critical thinking, and teamwork
World-class written and verbal communication skills
Strong multi-tasking skills and the ability to maintain a professional demeanor when handling complex issues
Knowledge of network infrastructure and experience in Market Data Distribution platforms is recommended
Comfortable working in a ticket system for tracking progress and communication

Senior Production Support Specialist Resume Examples & Samples

Providing on-site desk-aligned application support to business users on the HK trading floor
Day-to-day support and monitoring of the various Global Equity Derivatives systems used by front-office, middle-office and back-office users
Coordinating with different internal teams and/or external parties to conduct and manage special events such as BCP tests, infrastructure change weekends, data centre maintenance, special trading days or exchange-mandated market rehearsals
Partner across the organisation to establish / review procedures, standards, systems and processes that enhance the client support experience
Collaborate with the Change teams to ensure stability in the production environment

Senior Production Support Specialist Resume Examples & Samples

The candidate will be responsible for providing front-line support for HSBC’s Futures IT systems, primarily supporting USA on line day, although the role will be part of a Global Team providing follow the sun support to Europe and Asia when necessary
Main application support areas are Sungard SLE/SLC Gateways, ULLINK, Trading Technologies
TT and ULLINK are currently the Bank’s primary Futures trading platforms and have connections to a majority of the global Futures exchanges
ULLINK has been brought on board to become the banks primary OMS platform for futures
Sungard Gateways are utilized by ULLINK as the access points to the futures exchanges, for exchange data and order entry and maintenance
1st and 2nd front line support of a 24/5.5 production the Futures systems for both internal and external clients. Incident and problem resolution, maintenance and deployment of application software
Ensure all production incidents, service requests and problems logged and resolved in the banks systems
Producing and using SQL queries to provide adhoc requested information to stake holders are assist in problem resolution
Help maintain an information repository of application support material that can be accessed by support resources
Operate as part of a shift rota, covering the hours of 07:00 – 18:00 EST including some bank holidays
Weekend and evening coverage as required
Working with CTB teams to ensure knowledge transfer via documentation and/or training is received before projects move from CTB to RTB
Liaison between 2nd and 3rd line teams globally, as well as development and other IT infrastructure departments to implement solutions for the futures front office
Be able to provide incident and problem management
Act in a strict change management regime, involving testing in UAT and like-live environments and weekend or evening releases
Perform weekend application upgrade, configuration and patching across multiple environments in line with requirements
Regular communications with client base to provide status updates, successful solutions as well as documenting all activities for future reference
Be able manage communication/relationship with 3rd party vendors
Pro-actively Monitor alerts to respond to potential incidents in a timely fashion
Work in a rota to do Sunday afternoon checkouts of the systems and resolution and/or escalation of any issues to ensure their stability before the futures exchanges open on Sunday evening
Graduate level computing qualification
Understanding of futures and options trading business
Support experience in an investment banking environment working with front office staff
Experience of working in a high pressure environment
Strong UNIX/LINUX knowledge
Good database knowledge: SQL, Access, Oracle, Sybase
Knowledge of scripting and programming (esp SQL, UNIX/PERL scripting, java, C, C++)
3+ years supporting some or all indicated Futures front office systems (TT Xtrader, TTNET, ULTrader, UL Bridge, UL Odysis, Sungard SLE/SLC Gateways)
Scripting and programming knowledge to assist in troubleshooting
Must be analytical and have excellent troubleshooting skills
Willingness to take ownership for problem resolution and additional responsibilities where applicable
Good communication skills, Must be able to interact and work well with traders, back office personnel, vendors, futures business and other IT teams
Customer facing skills - to be able hold one’s own in discussions with demanding front office users
Experience managing 3rd party suppliers
Process excellence – a passion to achieve results though effective organisation and process disciplines
Ability to negotiate agreements and maintain effective business partnerships with peer support & operations groups.Ability to work unsupervised and under pressure for periods, individually and as part of a team
Strong investment banking background that includes application support in a front-office environment
Understanding of futures and options trading and clearing
Understanding of Capacity Management with ability to analyse current and future performance requirements
Experience with Geneos Monitoring
Consistent with the international profile of the bank, this is an extremely diverse global team - in terms of many things including tools and processes used, geographic location, language and culture and relationship and proximity to the users. Consequently, a successful candidate will need to be pragmatic and flexible with an open minded approach to dealing with teams with these differences. Whilst this requires excellent interpersonal and communication skills and is a challenging proposition, the role offers excellent opportunities for personal development and professional experience
Basic scripting and programming skills
The ability to work in a structured and organised fashion, ensuring that issues are brought to a satisfactory conclusion

Production Support Development Manager Resume Examples & Samples

Production Support SDLC best practices, TIAA CREF production support processes and procedures, TIAA-CREF infrastructure support tools and monitoring capabilities
Understanding of the end to end components that are part of a Fraud Management system
Previous experience standing up a production support model for an enterprise platform
Operational Expertise in the following areas
Identify and establish system availability and performance process and procedures to manage the end to end data flow throughout the system
Develop, implement, maintain and enhance real time monitoring dashboards for all components of the EFCP Solution
Integrate support process and procedures within the existing TIAA-CREF support ecosystem
Become the established Subject Matter Expert on the full end to end system components and functionality and the associated business processes
Minimum 4 years with financial services production support experience REQUIRED
At least 8 years financial services product management experience DESIRED
Demonstrated understanding of the end-to-end system components of Fraud Management solutions utilized by large complex financial services organizations with multiple lines of businesses
Demonstrated knowledge and understanding of the regulatory requirements necessary to meeting Federal, State and Local requirements across multiple financial service domains (including but not limited to Banking, Brokerage and Insurance businesses)
Proven success working in a fast paced environment with shifting priorities while managing both tactical and strategic deliverables
Demonstrated ability to analyze Key Performance Indicators to identify needed system, process or functional enhancements
Strong facilitation skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, competing, and/or conflicting perspectives/priorities
The ability to effectively represent end to end functionality and business processes from various perspective

Enterprise Solutions Production Support Resume Examples & Samples

2-3 years of experience in a IT or Market Data Support environment
Passion for troubleshooting , critical thinking, and teamwork
Knowledge of network infrastructure and experience in Market Data Distribution platforms

Team Leader Production Support Resume Examples & Samples

Technical Support Desk Management
Active Account Management and Relationship Management and direct client interaction with market data contacts at client firms for issues impacting their Enterprise Real-Time data feeds and questions regarding product usage
Be a resource centre and point of escalation for team members
Management and Driver for ad-hoc project initiatives from the team
Identify methods to triage or solve problems affecting the products and Server API products
Work closely with sales and account management to strengthen client relationships
Contribute ideas for product development, client notifications, and process improvement
Minimum 2-5 years in a Team Leader or equal level management role. Ideally in a IT or Market Data Support environment
Proven management of production service teams, leadership strategically focused, delegation, supervision and associated human resource skills
Passion for troubleshooting , critical thinking, and teamwork
World-class written and verbal communication skills
Strong multi-tasking skills and the ability to maintain a professional demeanor when handling complex issues
Knowledge of network infrastructure and experience in Market Data Distribution platforms
Good time and task management - as an individual and for the team
Fluency in Mandarin or Japanese language(s) beneficial

Production Support Rates Production Services Gm Resume Examples & Samples

This role involves extensive face-to-face, telephone and email interaction with the business (Traders and Salespeople) and business support staff, i.e. Business Management, Middle Office, Back Office and Compliance etc
Ability to apply problem solving skills prior to escalation to another team
Maintain team knowledge base of known issues, steps required to address particular issues asks, documentation of new processes and general updates to keep content current
Logging of tickets for each and every reported issue to build up a knowledge base, identification of issue trends and for generation of metrics for management reporting
Minimum 3 years� experience in trade floor Production Support
Good understanding of Fixed income Rates products (Credit and Swaps a bonus)with knowledge of Risk, Position and P&L Management, Order Management etc
Fixed income and derivatives product experience
Autosys setup and configuration
FIX Protocol

Regional Head of Production Support Resume Examples & Samples

Manage the overall team to ensure agreed Service Level Agreement and overall business satisfaction is being met
Overseeing production support issues through to resolution and closure
Provide timely and accurate productions support reporting
Coordinate recovery activities for major incidents
Implement production support processes and procedure, initiate continuous improvement initiatives
Work with Development Team to define and ensure new enhancements' production and support readiness
Build and maintain repository for deliverables, methodologies, and production support documents
Bachelor's degree in computer science/engineering
At least 15 years of relevant experience in Banking, Trade surveillance, Customer Management, KYC and AML solutions
Experience in managing a diverse team across various geographical location
Experience in managing production support and maintenance
Outstanding stakeholder management skills
Requires superior analytics and problem-solving skills
Meticulous and has a high level of attention to details
Ability to work in a fast-paced, team-oriented environment
A strong & assertive communicator in speaking & writing
Broad knowledge of hardware, software and programming
Good Knowledge in ITIL framework
Experience in setting up offshore team
Work experience in UNIX, Oracle and Websphere

Unix / Linux Production Support Specialist Resume Examples & Samples

Work individually or in a team on various system projects related to UNIX and Linux and provide Application Support for applications running on these platforms
Assess and identify appropriate changes and make recommendations for implementation
Plan, prepare, test and apply maintenance fixes provided by the application vendors
Develop test plans for implementing new software or new releases of the software
Assist application developers with high level problem program debugging and correction
Provide system support including off shift on call support as and when required
Enhance staff skill levels by cross training
Experience supporting and administering UNIX & Linux environments
Must have experience installing and configuration of the application software
Must have experience in applying application patches and maintenance packs
Understanding of Unix file system structure and permissions
Experience working with security hardening of the servers and audit requirements
Korn shell and perl programming
Experience with Red Hat, Suse Linux and AIX
Certification or Training in WebSphere MQ is Plus
AIX on pSeries experience
Linux experience (RedHat/SuSE)
Perl experience
Korn shell experience
Oracle SQL and Toad experience is a plus
Must have quality team building skills, positive attitude, detail oriented, self-motivated and strong project management skills
Ability to manage multiple projects simultaneous

Wholesale BIO Production Support Specialist Resume Examples & Samples

Ownership, production, and maintenance of all Wholesale BIO reports
Ownership, production, and maintenance for Wholesale client relationship management system, officer hierarchy, and salesforce operational data marts
Production readiness testing and routines to ensure all new / changes to information capabilities and assets are quality products, will not negatively impact production, and are ready to be supported by production support
Identifying production issues prior to our Wholesale teammates, owning issue management and responsiveness, and driving to root cause and resolution as appropriate in partnership with our Business partners and EIS teammates

Wholesale BIO Production Support Manager Resume Examples & Samples

Bachelor's degree or an equivalent combination of education and related work experience
10 years of specific experience in designated LOB/Function
Experience in financial services industry
Experience in business intelligence and resource management
12 years of specific experience in designated LOB/Function
5 years of leadership experience working with a direct and/or matrix team
3 years of leadership expeience working with a direct and/or matrix team

Production Support Manager Resume Examples & Samples

Deliver a reliable, stable and operationally excellent application services suite through identification, planning, and managing outcomes across the applications life cycle and dependencies (including capacity planning), in line with the broader business and technology strategies, with the goal of continuously advancing the portfolio to meet business requirements
Understand and utilise the full functional capability of system applications and provide input to and communicate standards for service management and project delivery and ensure the team is customer focused to provide efficient workable solutions to problems
As required direct the delivery of technology components of large projects ensuring technology costs, risks, resource requirements and timelines are accurately determined and managed and that technology solutions meet customer, business and quality requirements to enable projects to sustainably deliver project objectives and customer and business benefits
As a member of the Applications Domain leadership team provide input and advice on technology planning and contribute to the development of technology roadmaps for relevant businesses
Contribute to business planning for the Application Domain by forecasting, monitoring, and controlling business demand, capital and operating expense budgets, employee resource requirements and an end to end view of the cost structure for application suites, to optimise and leverage IT assets and drive cost efficiencies
Develop and grow a team in accordance with our clients people principles and processes, including developing optimal structures and clear accountabilities, maximising employee performance, providing mentoring and coaching, etc. to ensure the right people in the right roles to deliver IT services required to achieve business objectives
Circa 7+ years experience in a technology environment, preferably in a mid to large financial services organisation
Demonstrable track record in managing regional/ global L1 teams (essential)
Experience of managing applications in the front / middle and back office preferred
Circa 5+ years experience managing teams and/or projects
Demonstrated experience managing and building effective working relationships at all levels of an organisation
Track record of successfully leading cross functional/organisation teams to manage an application portfolio, including
Understanding & contributing to business cases to assess investment, risk and cost control decisions
Driving efficiency and cost effectiveness by delivering IT process efficiency improvements in the portfolio
Collaborating with and managing external Suppliers to provide a "seamless" extension of the internal organisation
Tertiary level qualifications in Computer Science or relevant industry recognised certification
Advanced knowledge of system analysis methods and tools
Up to date knowledge of relevant financial regulatory and legal requirements

Senior Production Support VP-cts Resume Examples & Samples

Establish strong working relationships between Production Services and Application Development teams as well as Infrastructure and other functional groups
In partnership with global peers, define and run IT Risk governance framework for US CTS, which includes the creation of a monthly scorecard to measure the performance of all sub-ITBU�, monthly review with the Regional Head of CTS and associated directs
Monthly review with IT Risk and Control and Audit to ensure transparency and communication
Responsible for ensuring the regional delivery of the Knowledge management program using Confluence as the aggregating tool
Regional responsibility to report and manage Operational Risk, audit & governance deliverables
Lead US regional BCP readiness and quarterly testing program
Drive service improvement across Incident, Problem and Change processes
Deal with support escalations from Level 1 team, including complex user and monitoring support queries, with as minimal as possible escalations to L3 teams
Provide hands on support to Financial systems and its interfaces
Perform Impact analysis of the reported issues or risks and identify root causes and solve the issue by going through the business and systems workflow, identify system fixes that can help prevent reoccurrence of the issue and improve performance
Provide incident management across both regional and global systems
Ensure software or hardware changes do not impact application service levels
Recommends continual improvements in service management strategy and processes
Mentor and train junior team members
To provide weekend support and release related deliverables in partnership with global leads
6 � 8 + years of working experience
Bachelor�s degree in Computer Science, Engineering or related fields
Ability to operate at the highest standards of quality and accuracy within required timeframes. Ensure decisions are made and outcomes delivered
Database � SQL/Oracle
Working knowledge of programming languages � JAVA, C or C++
Strong knowledge of the Financial Services Industry
Service Management ITILv3 process and toolsets , certified beyond foundation level with practical implementation experience
Ability to effectively manage small to medium sized projects and facilitate project delivery
Experience of working in global teams with global user base is essential
Experience of functional/technical support in an Investment banking environment
Hands-on experience of using tools such as Remedy or Service Now

Production Support Assistant Resume Examples & Samples

Enter data to set up style master and all style related information for 3rd party product in EBA
Work with Vince NY Retail team for product information, style set up timing and troubleshooting
Must have experience with Microsoft Office
Must have data entry experience in manufacturing operating system

Senior Production Support Manager Resume Examples & Samples

Lead a team of technical SME-S managing the stability and optimization of the Wealth Management advisor desktop framework and several applications ,
Day-to-day support of the Advisor desktop related outages
Collaborating on projects focused on stability, optimization, business impact analysis, and associated risk-related methodologies, processes and procedures
Responsible for continued stability of the Wealth Management platform and work on key optimization initiatives, collaborating with the ASG teams, Development teams, EI teams, business units, various levels of management and staff, to collect, analyze and make recommendations on optimizing the platform
Provide subject matter expertise on interoperability, working with business and technical colleagues to provide reviews and provide recommendations to avoid any future downtime for applications/hardware
Produce policy documentation, standards and procedures, products assessments, and training material including working with the various application support teams ensuring that they are documenting every single troubleshooting step in Morgan Stanley knowledge base system to resolve issues in a faster time frame

Production Support Manager Resume Examples & Samples

Accountable for production stability and recovery, including ownership of incidents and change management
Drive process improvements and efficiencies including an Automation Center of Excellence
Manages level 2 production support resources and engages with level 3 and development teams when needed
Ensuring disaster recovery architecture and environment is adequate to meet application RTOs
Identifies improvement opportunities in the production environment, including owning the outcomes of the root cause analysis process
Responsible for managing a team of approximately 30 resources
Effectively convey root cause analysis of issues to software development staff for process/software changes
Prioritize workload, providing timely and accurate resolutions
10+ years of experience in information technology with an emphasis on Application Support Management
7+ years of organizational management experience, managing teams of equivalent size, and experience working with global and diverse teams
7+ years leadership skills, drive for continuous improvement
Demonstrated experience managing a team of 15+ people
7+ years of experience managing an end to end technology environment, including experience with software, hardware, desktop, utilities, and other infrastructure components
7+ years of experience managing application support functions, including experience working with service manager or peregrine, and with monitoring tools such as tivoli, wily, net cool
Strong interpersonal skills: level-headed and composed
Automation experience in an application support environment is a plus
IP soft experience is a plus
Strong problem solving skills and ability to make swift, sound decisions
Application Development background is a plus

Application Development Production Support Specialist Resume Examples & Samples

Identify root cause for Problems, and develop workarounds or permanent fixes
Partnering with Support Specialists or Systems Analysts to gather and/or clarify requirements
Interpreting requirements and providing design solutions that meet requirements
Fixing or Developing capabilities and validating their functionality
Developing test cases / scripts and partnering with team resources for QA activities
Documentation of Solutions, design specs, standards, and developer guides or other technical documentation
Transform requirements into new report design
Develop / fix reports on Microsoft BI, SQL Server (SSAS, SSRS, Tabular model/multi-dimensional model), PowerPivot, Sharepoint BI (PerformancePoint Dashboards, Excel services, PowerView
Perform unit testing /functional testing/ integration testing

Production Support Meta-peoplenet Applications Resume Examples & Samples

Technical Knowledge: Apply technical knowledge (e.g. SAP, Java, .NET) to solve application issues with moderate risk/complexity. With minimal supervision, integrate technical knowledge and business understanding to create superior solutions for HP and for customers
Escalation Management: identify potential escalations and alert management proactively. Manage basic escalations with customer
Problem Management: Begin to proactively provide solutions to prevent problems from occurring in area of responsibility. Analysis of data and trends to define changes to increase application reliability, reduce maintenance costs, etc
Bachelor's degree in Computer Science, IT Service Management, Engineering, Business, or related field or equivalent work experience
May hold entry-level or intermediate-level certification(s) in work field
Typically 1-3 years of relevant experience
Configuration and parameterization of People net.system
ORACLE
Structured Programming
Relational Data Base Knowledge
Development Methodology and VB.NET

Production Support Manager Resume Examples & Samples

Provides daily direction for the SOMS operations team, including the coordination of activities related to configuration, monitoring, and execution across all SOMS environments
Serves as 24x7 escalation point for SOMS Incident Management
Oversees Weekend Maintenance Planning for client facing environments, including Major, Monthly, and Emergency Releases, Infrastructure Maintenance, and Database Maintenance
Leads efforts to improve operational efficiencies and implement Run Time Improvements (RTI) developed by the Applications team
Drives development and maintenance of infrastructure documentation including process/procedure documents and Monthly & Annual Batch calendars, as well as communications
Reviews Change Requests (CRs) for system impacts and to provide estimate of implementation efforts
Demonstrates technical leadership, and exerts influence outside of Operations team
Develops innovative team solutions to complex problems
Contributes to strategic direction for the SOMS team
Bachelors degree in related field
Experience leading operation team in a complex environment
3-5 years of experience supporting a large production environment
Familiarity with n-tiered application environments
Excellent planning skills
Ability to coordinate multiple streams of activity
Strong written, verbal, and interpersonal communication skills
Ability to work night and weekend shifts as needed
Ability to exercise independent judgment in driving incidents/problems to resolution
Ability to guide and mentor team members in both day to day activities and career development
Ability to develop and document processes, and identify areas for ongoing improvement

Sap Hana Production Support Developer Resume Examples & Samples

Responsible to analyze a broken processes, develop and deploy a resolution
Work with project delivery teams to review code before it is deployed into production for adherence to architectural standards and code defects
Collaborate with other areas of support (infrastructure, source systems, etc.) to resolve high impact events in a timely manner
Provide recommendations on improving the availability of reports and the stability of the production environments
Keep manager informed on important developments and/or potential escalations
Develop knowledge base by creating document from support experience
Manage incident/tasks while communicating with their owners regarding resolution
Must be willing to participate in weekend on-call rotations

Senior Software Engineer Production Support Resume Examples & Samples

Knowledge for C,C++ and scripting languages like Power shell
Understanding of Embedded systems and preferably dispensing technologies
Knowledge of SDLC using Agile process
Multi-threading model with Synchronous and Asynchronous communication with timer based and Real-time Event Management
Knowledge of embedded protocols preferably CAN and Serial Interfaces
Excellent debugging and fault isolation skills.for field issues
Any new technical concepts and their associated costs and capital investments
Clearly distinguish between fact and professional opinion in all communication work with development partners to build solutions and communicate effectively to build consensus on technical viewpoints
Worked with Service and Support team to provide technical assistance to field issues and quickly diagnose and debug the issues

Production Support Coordinator Resume Examples & Samples

Fulfill all Programming and Production feeds to all the bureaus around the World
Update all VC and Fiber schedules for feedings pertaining to the bureaus
Administrates all AD line information from the bureaus and coordinate with the AD in Bristol responsible for the events
Supply SC HL needs to our Bureaus
Provide updated information in real time to all the bureaus; information such as: Frame Store changes, Production room changes, etc
Receives highly specific instructions on routine tasks
Scope of administrative/coordination/support activities includes routine administrative procedures
Work is subject to regular and close scrutiny and is closely supervised and review for timeliness, accuracy and correct procedures
As directed, provides supports to the conduct of all semi-routine tasks
May suggest modifications used in semi-routine processes
Knowledge of all Production aspects, , including but not limited to: Studio, Events and ENG
Knowledge of assigned areas of coordination
Support aspects needed by all the daily processes
Has a minimum of 2 years’ of related administrative and production support work experience

SAP Production Support Administrator Resume Examples & Samples

Bachelor's degree, either in Information Technology related field or business
Seven years of experience in a large-scale Production system environment(s)
Minimum of four years related to technical and/or configuration project delivery
Two years of project management responsibilities
Experience working directly with both technical and business management
Ability to translate high-level business planning information into technical information
Excellent PC skills, including Microsoft Word and Excel, MS Project
Review current production jobs and daily incidents with team member and TCC members
Work with Business and Technical teams to come up with solutions to each incidents
Lead plus support Control Room and Change Management when needed
Use BBT methodology to insure production support team meets all business and technical requirements for day-to-day operations
Supports work efforts and tasks insuring projects timeline are meet when needed
Insures Production Support documentation is properly archive and distributed
Supports Production and Project execution leads,
Supports teams, inclusive of insuring meeting minutes are created, distributed, and TARs assigned
Ability to work independently or as a member of a team

Production Support Level Analyst Resume Examples & Samples

This roles primary responsibilities is to ensure the smooth and effective operation of supported applications and 24/7 availability of the systems through proactive monitoring of production processes, automating procedures where possible and not limited to all the activities listed below
The role includes support of the following applications
Provide 24x7 rotation coverage to all supported applications
Ensure SLAs are defined for all supplies and deliveries
Troubleshoot/Resolve/Escalate on all upstream files and ensure received within the SLA. Manage/reprocess second/third supplies, and roll back supplies as dictated by the business
Process/Troubleshoot/Resolve/Escalate to ensure on time delivery of feed processing to ensure regional intra-day/EOD deliveries within stated SLA
Process/Troubleshoot/Resolve/Escalate to ensure on time delivery to all downstream delivery within stated SLA
Notify/Manage communications for all upstream/downstream delivery delays
Troubleshoot/Resolve/Escalate application servers, web servers, messaging systems, web-based systems issues
Troubleshoot/Resolve/Escalation of all application issues, data issues
Ensure allocation/resolving of all user queries from business and track appropriately in Alacrity
Address/Escalate all production issues in a timely manner and avoid BPI impact. Ensure BPI is reported for all incidents and impact
Develop and maintain all levels of metrics to measure efficiency and take action where appropriate
Document and track application production issues. Ensure proper follow through to get to the root cause of every production issue
Partner with AD and work out strategic solutions to the issues
Hosting working group, PTO meeting and follow through and suggest/implement continuous improvement to the process
Monitor and track all infrastructure issues
Maintain and expand on domain knowledge of applications/tools/infrastructure
Execute meta-data changes with appropriate tracking
Capacity tracking and management
Identify, automate and reduce manual task requested by Middle Office
Cleanup KPI to be more representative of the applications
Track and reduce Manual work
Streamline SLA, Conquest, KPI, BPI and Hygiene tracking of all applications
SQL tuning to maintain and improve application performance and work closely with AD to provide guidance on improvements
Bachelors degree in computer science or equivalent
Minimum 3 years of experience support Java/J2EE, web services applications
3+ years of experience with Oracle, UNIX
Experience with Windows servers environment
Knowledge of Cluster Architecture environment
Strong focus on delivery and on-time (SLAs)
Working knowledge of Shell scripting
Comfortable operating in a high pressure environment while managing incidents across a global business
Familiarity with ITIL
Must be able to work in a 24x7 rotational on call support environment
PL/SQL. Shell scripting, Perl, Informatica, Autosys and job scheduling
Product knowledge of Market Risk, Market Data and Trading Applications
Athena Model/Rapid Application Development

Production Support Project Manager Resume Examples & Samples

Responsible for managing the complete lifecycle of the engineering project
Develop a resource plan, with buy-in from multiple engineering disciplines and align appropriate talent to support activities required to successfully complete the project
Responsible for analyzing project requirements and develop timelines along with deliverables to insure successful implementation
Responsible for analyzing potential schedule or priority delays and initiate plans for alternative actions
Work with the customer to understand timing goals, define customer requirements, and manage tasks to achieve customer deliverables/specifications
Minimum 4 -5 years related work experience in a supervisory capacity within Engineering. Experience in powertrain systems preferred
Strong product planning, development, and analytical skills
Excellent written and verbal communication skills as well as teamwork skills
Problem Solving & Analysis: Able to gather appropriate data an diagnose the cause of a problem before taking action; separate causes from symptoms; apply lessons learned from others who encountered similar problems or challenges; anticipate problems and develop contingency plans to deal with them; develop and evaluate alternative courses of action
Technical/Functional Expertise: Able to demonstrate mastery of the technical/functional skills necessary for performing own job; maintain state-of-the-art knowledge of the advances in field; regularly publish or present on leading-edge issues; conduct leading-edge research or similar work that has organization-wide impact; play a key role in advancements in profession

VP-production Support Resume Examples & Samples

3rd party software evaluation / integration / deployment
Developing and enforcing infrastructure best practices for 3rd party and internally developed applications
Plant Hygiene and management for IBD/GCM/Research �servers
Maintaining business and application knowledge required for supporting the applications used within the Advisory Lines of Business
Escalating and managing severe incidents following standard outage management procedures
Defining procedures and creating documentation / scripts / tools that attempts to commoditize the support work so that it can be outsourced to offshore vendors
Working on recurring maintenance activities such as file systems archiving clean-up, system software upgrades, etc
Reviewing and signing off on production turnovers from the development practice areas
Strong knowledge of Linux/Unix
Strong knowledge of Windows a plus
Understanding of network concepts and protocols
Ability to work independently �on solving �ambiguous and open-ended problems is required
Ability to work with dev, qa, product management to gather information for application support
Ownership over production issues and willingness to go above and beyond to support the business
Strong technical documentation skills
Team oriented to transfer and gain knowledge to/from others
Coding skills for work with tools a plus (i.e. PERL, PHP, Ruby)
Ability to communicate with non technical and technical employees
Crisis management to own outage calls while under pressure
Investigate causes of issues and provide recommended solutions as well as implement if necessary
Create standards to be followed by fellow team members and other groups
Must work with a business focus to add value while cutting costs
Organized with the ability to prioritize tasks accurately and efficiently
Self Motivation is required

Enterprise Solutions Production Support Resume Examples & Samples

Work closely with market data contacts at client firms to seek fast resolution to issues impacting their Enterprise Real-Time data feeds and questions regarding product usage
Organized escalation of issues to internal Bloomberg groups such as Network Operations, Global Data, and Systems Development
2-3 years of experience in a client technical market data support environment
Knowledge of network infrastructure

VP of End User Computing & Production Support Resume Examples & Samples

Set strategic direction for operations and engineering for the application hosting environment for internal and external customers and end users
Lead the company as a thought leader in Dev-Ops, Agile SDLC and Continuous Delivery practices
Plan and oversee staff performing operational responsibilities for ITILV3 Service Strategy, Service Design, Service Transition, Service Operations and continual Service Improvement processes (e.g. change, incident, problem, event, knowledge management, asset, etc.) for the application hosting environment
Lead the team to develop requirements, evaluate, choose, procure, and project manage the implementation new technologies regarding applications supporting the Dev-Ops agile software development lifecycle
Responsible for the engineering, support and vendor management for all End User Computing systems (desktops, laptops, productivity software, SaaS and IaaS applications, email, SharePoint, etc)
Responsible for all production support for all internal systems (Level 1 Help Desk and Level 2 engineering)
Responsible for ITSM processes and applications in support of EUC applications
Contribute to enhancing the knowledge management process and practices within the company, create best practices, process flows, templates, systems and support packaged service offerings where necessary
Demonstrate creative, strategic thinking and problem solving; able to exercise independent judgment in a highly complex environment using leading-edge technology
Demonstrate excellent verbal and written communications skills with technical and non-technical clients
Demonstrate excellent interpersonal, negotiating and marketing skills to work with users, senior management, and external personnel on significant matters, often requiring coordinated activity across organizational lines
Lead large projects to deliver customer commitments, effectively arranging resources and managing multiple small to large projects in a cross functional environment
Minimum of 15 years of hands-on experience in Application Development, Application and Infrastructure Operations and Application Hosting
Minimum of 10 years in leadership roles in Application infrastructure, platform architecture and system administration in application platforms (CRM, ERP) and custom developed solutions
In-depth knowledge of End User Computing environments (Windows, Apple Macintosh, Linux) to include Active Directory, Exchange and other Microsoft support applications
In-depth knowledge of Infrastructure (Server, Storage, Network, Cloud) and application stack components (OS, Application and Web Server)
Deep experience with automation framework and tools to achieve Continuous Delivery
ITIL V3 certifications required, PMP certification desired
Experience facilitating meetings with multiple customers and technical staff, including building consensus and mediating compromises when necessary
Experience overseeing (from a technical perspective) highly complex, multiple, global scale projects
Experience in Cloud computing (Infrastructure as a Service) a must

Commodities Production Support Developer Resume Examples & Samples

Carryout technical t analysts on CitiExotics Risk Platform for commodities asset class
Analyse, Design, Develop, Customise and Test Commodities Risk management tools
Handle queries the various business groups related to risk numbers and work with partner technology groups for rolling out the risk solution to various branches globally
Able to work with Quants to develop strong working relationship with Analytics teams
At least 8-10 years of relevant development experiencey in commodities front office/trading environment
Experience in Java or .Net and related technologies
Experience in development and/or support of risk, PAA ,Market Risk and PnL monitoring tools for commodities Derivatives Systems, preferably in Commodities Tech
Have good knowledge of any derivatives trading systems Derivatives - backed by experience
Experience in troubleshooting business problems and coordinating a solution from various technical teams
Strong skills in C# or Java
Experience on Compute Grid
Team leading ability
Scripting in any language, SQL Development skills including T-SQL, ability to write queries, stored procedures
Working Knowledge of other technologies such as Gemfire cache etc

Production Support Senior Technical Specialist Resume Examples & Samples

IT Management - Takes responsibility for the design, procurement, installation, upgrading, operation, control, maintenance (including storage and communication of data, voice, text, audio and images) and effective use of IT infrastructure components and monitors their performance. Provides technical management of an IT operation, ensuring that agreed service levels are met and all relevant procedures are adhered to. Schedules and supervises all maintenance and installation work. Ensures that operational problems are identified and resolved. Provides appropriate status and other reports to specialists, users and managers. Ensures that operational procedures and working practices are fit for purpose and current
Financial Management - Assists with financial tasks, especially in the areas of identification of process, service, project and component costs
Change Management- Develops implementation plans for dealing with more complex requests for change, evaluates risks to integrity of infrastructure inherent in proposed implementations, seeks authority for those activities, reviews the effectiveness of change implementation, and suggests improvement to organizational procedures governing change management. Leads the assessment, analysis, development, documentation and implementation of changes based on requests for change
Release and Deployment - Leads the assessment, analysis, planning and design of release packages, including assessment of risk. Liaises with business and IT partners on release scheduling and communication of progress. Conducts post release reviews. Ensures release processes and procedures are applied
Application Support- Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures. Uses application management software and tools to investigate issues, collect performance statistics and create reports
IT Operations- Provides technical expertise to enable the correct application of operational procedures. Contributes to the planning and implementation of maintenance and installation work. Identifies operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures. Provides reports and proposals for improvement to specialists, users and managers
Problem Management -Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Ensures that such problems are fully documented within the relevant reporting system(s). Coordinates the implementation of agreed remedies and preventative measures analyzes patterns and trends
Incident Management - Ensures that appropriate action is taken to anticipate, investigate and resolve incidents in systems and services. Ensures that the inventory of components to be supported is complete and current. Drafts and maintains policy, standards and procedures for the service desk and incident management
Information Security Management- Ensures that appropriate action is taken to anticipate, investigate and resolve security incidents in systems and services. Ensures that applications and operational support activities comply with EY’s Code of Connection and Information Security policies
10+ years of experience in Information Systems in a related role, with tangible, relevant and demonstrated experience in application management environment
Good business acumen and ability to negotiate with business partners
Ability to adhere to strategic operational plans and translate them to actionable roadmaps
Good financial and people leadership skills
Initiates, builds and maintains productive customer relationships
Ability to work and team with a multitude of different people to balance demands
Ability to deal efficiently with escalations and difficult situations/people under pressure, such as restoration of services
Outstanding management, interpersonal, communication and organizational skills
Participate in a fixed shift pattern/on-call rotation
Flexibility in scheduling with a willingness to work extra non-standard hours
Demonstrable ability to provide daily direct supervision to team(s) of multiple people, which may involve formal counseling responsibilities
Strong understanding of technology including networks (DNS, routers, load balancers, switches), storage systems (SAN/NAS), servers, operating systems (Windows 2000/2003/2008/2012), application, database & web platforms (IIS 6/7, SQL20005/08/12, .NET Frameworks), and Active Directory
Demonstrable Intermediate to Advanced knowledge of web platforms such as IIS, WebSphere, Citrix, etc
Demonstrable understanding of networking/LAN/WAN/ DMZ concepts
Ability to read and understand code (Code-competency) for diagnosis, escalation to Level 4 teams as prescribed by position requirements (.NET, Java 5/6, AJAX, Javascript, etc.)
Advanced knowledge of troubleshooting tools and techniques related to networks and systems i.e., remote access tools, Windows Support tools, connectivity tests, etc
In-depth knowledge of Stored Procedures, SSIS and Data Transformation Services
Experience with performance monitoring tools and analysis i.e., MS PerfMon, DebugDiag, SQL Profiler, etc
B.E/ B.Tech/ MCA/ M.Sc Computer Science

Cib-production Support Resume Examples & Samples

Specializes and develops expertise in one or more applications
Resolves user-based queries in a timely fashion
Update and Manage own problem tickets appropriately
Maintain a knowledge base of known defects, issues, processes and techniques
Perform post release testing after application upgrades and/or releases
Provide support for the desk between Monday 7am - Friday 7pm on a rota basis
Proven ability as a member of a team to communicate technical and production-related concepts to a broad range of

Tax Production Support Portfolio Lead Resume Examples & Samples

Manage daily operations of a sub portfolio, product or area set of application(s)
Identify operational improvements
Establish a service culture with sufficiently ITIL-educated operations staff
Implement standardization, automation and consolidation/centralization
Participate in the development of annual budgets and manage expenditures in order to operate within the approved budget
Participate in the firms' performance management and development process co-developing annual plans with counselees
Interface and consult with other functional managers within IT services to coordinate planning and activities, incidents, problems, and changes to include Customer Portfolio, Solutions Delivery, and Service Management
Actively contribute to the vendor relationship, escalating any issues involving support-related activities
Participate in application project design, delivery, and transition
Act as a change manager for supported applications
Establish and maintain effective relationships with the local IT relationship manager and with local HR, and understand the local People policies for countries in which staff are located
Tangible, relevant and demonstrated managerial experience in application management
An overall understanding of the business objectives of service lines and Core Business Services departments
Either have or work towards ITIL Foundation Certification in IT Service Management
Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
Ability to work and team with a multitude of different people to balance demands
Ability to deal efficiently with escalations and difficult situations/people under pressure, such as restoring services
Outstanding management, interpersonal, communication and organizational skills
Ability to understand and integrate cultural differences and motives and to lead virtual cross-cultural, cross-border teams
Other language skills – Mandarin

Data Warehousing Production Support Manager Resume Examples & Samples

Have previous experience working in a management capacity supporting mission-critical IT Data Warehousing Infrastructure technologies, specifically DB2, Unix, AIX (please note Netezza is highly desirable)
Have experience in a management role in a Production Support environment
Have previous people management experience
Be available on an as-needed basis for emergency 7/24 coverage
Manages day-to-day leadership direction and coaching for all staff to ensure quality and maintaining a high level of productivity
Evaluates fiscal financial plans and responsible for managing budget expenses
Oversees the implementation of all Human Resources programs and initiatives, consistent with the general directions and strategies provided at the enterprise and divisional levels, including
As the Data Warehouse Production Support Manager, you/your team will be accountable for ensuring Operational Excellence & uptime SLA availability for the Bank’s Data Warehousing services
Lead, incent and motivate a support team of up to 15 specialized staff
Lead and Coordinate efforts to drive analysis and identification of problem investigation root cause
Maintains the security and risk profile of the operating environment
Demonstrates expert technical knowledge of related IT technologies/EI platforms, and solid/advanced understanding of other EI platforms/technologies (e.g. AIX, DB2, Linux, Netezza, VM)
Possesses a university degree/college diploma in Computer Science or equivalent work experience, and/or 10+ years’ experience in an IT environment and 7+ years of management experience
Possesses advanced leadership skills
Possesses advanced facilitation and conflict management skills
Strong People Manager, that is self motivated, goal oriented with solid team working skills
Strong leadership blended with a demonstrated ability for tactical and strategic critical thinking
Fully understands the relational technology environments (ie networks, MF and storage) and the interoperation
Displays sound knowledge of platform Data Warehouse platforms (AIX, Linux, Netezza, ISAS, DB2, Netezza)
Possesses applied knowledge of ITIL processes including Incident, Problem, Change, Configuration and Release Management
Possesses solid communication, written and interpersonal skills
Displays applied problem solving and analytical skills

Application Production Support Asd Resume Examples & Samples

Responsible for production support and maintenance processes that include Batch Interfaces, server inventory, and application run books
Running and checking SQL queries will be a key component of ongoing production support
Supporting installation and deployment of Packaged Software used by Real Assets for financial analysis
Documenting and coordinating the day-to-day functioning of the daily processes on all GRA applications
Working across various teams regarding production support incidents to identify trends and provide recommendations
Serving as information resource for business users
SQL & SQL Server Reporting Services
Knowledge of Control M Batch Application driven execution
Batch Interface scheduling tools – Control M
Visio, MS Project, Excel, MS Power Point
UNIX and Windows Scripting
Basic working knowledge of Java, JavaScript, JSP and Web based application
Perl
Understanding the Real Estate Investment Business is a Plus

Production Support Team Member for Front Solution Resume Examples & Samples

Provide in-depth 2nd line application support for production issues, including root cause identification and co-ordinating preventative action
Analyse moderate to advanced inquiries and participate in problem resolution
Manage production incidents, resolve independently or ensure appropriate ownership within support and development teams. Ensure clients and management are kept up to date on a timely basis
Drive problem management and root cause analysis. Aim to permanently fix repeat problems rather than patch them
Develop and maintain relationships with other technology teams including other global PTG PB teams, business lines, application development teams, application vendors and infrastructure (e.g. DBA, server teams, web services, etc)
Participate in project reviews and provide quality feedback to ensure the stability of the existing applications
Ensure appropriate monitoring of systems and hardware is in place in order to minimise future incidents
Proactively monitor application status against SLAs and address any issues
Periodic reporting to service owners and IT management
Effective troubleshooting/analytical skills
Effective verbal and written communication skills, including the ability to communicate with technical and non-technical parties, and provide the business and management with concise updates regarding issues
Experience in an IT support team and/or support processes
Experience in SQL skills (preferably SQL Server, Sybase or Oracle)
Good Unix knowledge
Ability to work in high-pressure situations and flexibility

Pricing Production Support Resume Examples & Samples

Management of FTE domain leads in NY
Oversight of offshore managed service in Mexico
Incident management
Change management including operational readiness of all Pricing application, and database changes
Planning for and participation in IT/Business/Market change events and disaster recovery testing
A track record of delivering results in complex or ambiguous environments
Strong analytical skills to identify problems and problem themes and drive the necessary process and technology improvements
Interpersonal: ability to work well with people across the organization, at all levels; building relationships, while driving change
Management: ability to motivate, inspire and manage team members to ensure effective and efficient resolution of support issues
Experience in an enterprise-level environment
Experience with Microsoft Office suite for documentation, report creation, and presentations to Senior Management
8+years of experience
Excellent knowledge of RDBMS, preferably Sybase and DB2
Familiarity with server-level hardware, clustering technology, fileshares
Experience supporting a diverse technology environment - Linux, Windows & Mainframe

Senior Manager, Production Support Resume Examples & Samples

This role reports to the Managing Director, Head of Retail Lending, Business Lending and BPO Operations
As a member of the senior management team, your core responsibility will be supporting the Lending Operations production teams
The managers that will be reporting to you will be responsible for process transformation, documentation enhancements and quality control functions
Significant leadership opportunity to work directly with US Business partners and engage in delivering process improvements
Diverse aspects for the role, including Business partner relationship management, implementing innovative solutions to improve the production team’s productivity, developing strategies to improve efficiencies, risk management, and people management including coaching team members
Managing a team of approximately 42 employees including 4 managers
Excellent understanding of the retail and business lending servicing process
Experienced in vendor management and contract negotiations
Dynamic personally with excellent customer service experience and a proactive approach to resolving production problems with the ability to thrive in a fast-paced environment

Production Support Services Analyst Resume Examples & Samples

Monitors daily and month-end batch processing and daily and month-end reruns
Fixes system issues, when required
Works towards managing delivery of services according to customer service level agreement
Works on a rotating shift schedule, i.e., night shirt and day shift
Ability to work independently and within teams
Willing to work on a rotating 12-hour shift schedule, i.e., night shift and day shift
Basic knowledge in executes first level problem determination
At least 6 months experience in execution of management escalation communication

Production Support Specialist Resume Examples & Samples

Understanding of markets/trading business
Financial industry experience in a support role working with front office staff
Ability to operate effectively in a high pressure environment
Good analytical and troubleshooting skills
Experience with MS Word, Excel, Outlook and PowerPoint
Experience with system monitoring tools
Willingness to take ownership for problem resolution and to assume additional responsibilities when necessary
Good communication skills including an ability to interact with diverse individuals including clients and traders, back office personnel, vendors, business and other technology teams
Customer facing – able to confidently interact with demanding front office users
Process excellence - a passion to achieve results though effective organization and process disciplines
Ability to work with limited supervision and under pressure for periods of time, individually and as part of a team
Experience supporting fixed income trading, in particular U.S. Treasuries
Front office application support background
Series 7 License
FIX protocol knowledge, experience troubleshooting FIX trade issues
Some scripting experience
Linux

Production Support Technical Specialist Resume Examples & Samples

Intermediate to senior level experience in an Apps Support role
Demonstrate strong execution capabilities
Development background preferred
Excellent critical thinking skills with complex systems
Ability to lead issue discussions and interact with many teams Knowledge of business and customer support needs

Senior Production Support Resume Examples & Samples

Communicate with NY/NJ/LN/SG teams for supporting items and technical details
To support different applications in GSM
Communicate and work closely with peer developers and supports
Guide and support junior support
Assist other international teams for any operational task Opportunity
Work on one of the most critical sharing service platform for Citi
Get exposure to various Capital Markets businesses at Citi
Build the experience of working in global support teams
Must be familiar with script language
Must be familiar with database Non-Technical Skills Required
Should have at least 5 years working experience prior to this job
Must have good written and oral communication skills
Must be comfortable participating in technical discussions and giving technical presentations
Be a highly motivated, self-starting individual willing to work in a dynamic work environment
Must demonstrate analytical thinking and problem solving skills
Have a sound macro view of the working of Global financial markets
Have a fundamental understanding of the workings of financial institutions, specifically investment banks

Citrix Production Support Manager Resume Examples & Samples

To monitor the infrastructure and identify existing and potential problems, determine root cause and appropriate corrective actions and escalate when appropriate. Utilize corporate systems and procedures for incident management, problem management, service request management capacity management and change management
Repeated, demonstrated history of delivering technology projects through the entire lifecycle within on-time and on budget
Strong hands-on experience producing related documentation including: change controls, status reports, detailed schedules (MS Project), polished presentations (PowerPoint), risks lists, issues lists, action items and meeting minutes
§ At least 3-7 years of project management experience for technology projects including successfully managing multiple projects simultaneously and projects over $5 million in size
§ Able to maintain a calm, professional personable demeanor and have excellent skills in the following areas: vendor management, project scoping, budget management, communications, scope management, team building, and consensus building
Well-rounded knowledge of key software development arenas including requirements definition, functional specifications, technical design, development, test, build/deploy and systems engineering
Strong infrastructure and desktop technology background
Ability to lead effectively without directly managing resources
Ability to work with both executive management and line engineers
Ability to work in fast pace and sometimes stressful environment
Some weekend work and/or overtime may be necessary
Team player that is willing to take recommendations from other team members of the team
Need to be able to multitask and use time effectively
Able to maintain a calm, professional personable demeanor

Production Support Specialist Resume Examples & Samples

Responsible for several components of a project or a complex component of a larger project
Contributes to the team or department by applying his/her knowledge of one or more functional areas
Fully developed professional able to work without direct guidance or direction from others
Has in depth knowledge of the discipline and role

Production Support Lead Resume Examples & Samples

Strong application development background (e.g., Java, SQL, Unix shell scripting)
Experience working in a variety of application designs (e.g., web-based and thick-client distributed client server environment, vendor products)
Experience working in a relational database environment (e.g., Oracle, DB2)
Proven experience designing and implementing proactive systems monitoring and health checks
Ability to influence and lead technical conversations with varied IT groups
Financial services industry experience
Experience with Tivoli, Wiley Introscope, Topaz and other monitoring tools
Experience with change management process in a large corporation
Bachelors degree in Computer Science, Computer Engineering, or equivalent

Production Support Abinitio Resume Examples & Samples

Maintain, support and understand the enterprise Data warehouse system
Own and manage batch processing of mission critical processes feeding into multiple systems like Trading, Risk, Account management and operations
Provide “level 1 & level 2 support”
Comply with project life cycle methodology and adhere to IT control policies and guidelines
Identify applicable system platform, components, and dependencies
Provide uniform integration into legacy systems
Analyze production issues, perform RCA for those issues
3-5 years of overall IT Experience
Core Skills
Ab-Initio components like GDE, EME, Coop, MFS and good concepts and experience in parallel processing
Strong knowledge of Control-M or other scheduling batch tools
Autosys tool
Good knowledge of Unix/Perl scripting
Oracle PL/SQL skills
Exposure on large DW databases is advantages
Experience with data integration, batch processing, delta processing and change data capture
Knowledge of Crystal Reports would be an added advantage
Incident Management (P1/P2 production ticket handling, engaging different teams & driving the incident to closure)
Domain
BFSI (Banking Finance Service and Insurance) experience is preferred
Soft Skills
Proactively identify and communicate issues leveraging standard monitoring and alerting tools, and work to resolve issues liaising with 3rd party resolver teams as necessary
A good listener and should articulate ideas in writing and verbally to any audience in a way where these are understood and achieve the goals intended with that communication
Have ability to work effectively with teams/people having different skill sets, personalities, work styles, or motivation level
Readiness to work in flexible hours to provide for overlap with US teams
Should be flexible for working in

AML Production Support Lead Resume Examples & Samples

Provides oversight for all activities relating to production support
Escalates incidents not addressed within agreed upon timeframes
Regularly interacts and communicates with regions and countries to ensure effective two way communication relating to incident updates
Recommends and implements incident management process improvements
Oversees country implementation/ Production Verification Testing activities
Experience in project management for systems implementations. Experience in systems implementation testing, ideally User Acceptance Testing (UAT) and implementation rollout activities
Prior experience in the support of addressing production support issues highly desirable
Excellent communication skills, verbal and written. Communicates effectively with staff including senior management and builds effective business relationships
Strong interpersonal skills, particularly with people from different geographies and cultures
Ability to work with limited supervision
Background in AML policies as well as OFAC/Sanctions and possessing excellent analytical skills (quantitative and qualitative) and problem solving ability
Experience in consumer processes, at branch and/or other channels is requested and the ability to read and opine on regulatory requirements for a broad range of Consumer and Corporate Banking Businesses
Must be able to interact with cross functional teams and should be able to effectively communicate with Senior Management, for presentations, decision making and problem resolution
Must be able to work with multi-disciplinary teams from different regions to implement initiatives at regional and country level
Must be able to sift through complexity and see issues clearly. Must have analytical inquisitiveness and problem solving ability; an ability to ask insightful questions, break analytical challenges into workable components and draw meaningful conclusions
Must be persuasive and capable of working in groups. Ability to collaborate with others to achieve objectives: leverage other people's skills and expertise
Should be able to work to extended working hours due to global time zone variances
Bachelor degree or equivalent experience required
3 years of broad and comprehensive knowledge of Consumer banking
Position requires strong background in project management, quality assurance, and production support
Prior technical experience highly desirable
Experience in AML or other regulatory project is desirable
Highly intellectual in character requiring exercise of discretion and judgment related to proposed changes to the Business
Must be able to execute under pressure, many of the projects will have very tight timelines
Must be able to follow projects that require very detailed analysis due to the impact to the businesses

Informatica Production Support Resume Examples & Samples

Ensure application SLAs are met for all ETL batch streams
Systems break/fix and troubleshooting Production failures
Liaise with external parties (like Batch Systems, Application Developers/Silos, Teradata DBA?s, UNIX support) to resolve issues in a timely manner
Escalate problems to Level 3 (core development and engineering) groups in a timely manner
Engage in overnight batch optimization effort and drive related initiatives
Ensure adherence to standards and policies
Participate in weekly change and Operational Readiness Review meetings for application changes
Turnovers and change deployments to be executed on a weekly basis
Focus on automation and develop tools that enhance efficiency required for application support
At least 4 years working as an ETL Developer/Support Engineer using Informatica and /or SSIS within an IT department, supporting both developers & users (business or other IT teams)
Strong SQL and database concepts
Must have experience in UNIX
ETL Experience with Teradata, DB2
Excellent written and oral communication skills for managing interactions both within the team and without
Very strong attention to detail and organizational skills. Strong work ethic
Teradata DBA knowledge
Reporting experience (Business Objects, Actuate)
Familiarity with Mainframe and TWS will be preferred

GPA Production Support Manager Resume Examples & Samples

Key contact to senior management in providing timely and accurate production support related reporting and coordinates recovery activities for major incidents
Engage and manage expectations of business stakeholders, service managers and senior management, understand, consult and provide practical solutions or recommendations to meet business needs
Manage, track and ensure systems under charge meeting of Service Level Agreements
Implement production support processes and procedures and initiate continuous improvement initiatives
Mange and oversee production support issues and resolutions to closure
Plan and drive DR, BCP and Technology Refresh activities
Implementing solutions such as monitoring tool that align with the organization's business objectives
Work with Development Team to define and ensure new enhancements’ production and support readiness
Build and maintain repository for deliverables, methodologies, and production support documents
Good Knowledge in ITIL framework
Experience in setting up offshore team
Work experience in UNIX, Oracle and Websphere
Actimize, MANTAS, etc

Production Support Team Manager Resume Examples & Samples

4-6 years in a position with managing an operations team
Expertise in a fast pace Research production environment
Excellent technical proficiency in Excel, Word, PowerPoint and Adobe is required
Strong ability to multi task in a fact pace environment and meet deadlines
Desire to work in a team environment

Production Support Specialist Resume Examples & Samples

Structured, hands-on training and development program with advancement opportunities
Communicate actively w/ any third parties
Process all loan files pursuant to the NPF pre-closing checklist
Prepare loan for Processing Manager sign-off review
Prepare loan file for final clear to close with Underwriting
Communicate any and all loan changes to Sales
Communicate with Sales team in a timely manner
Work in conjunction w/ Sales to ensure every loan in their pipeline is moving through the process
Maintain daily workflow prioritization
Coordinate all closing requests from Sales to the appropriate departments

User & Production Support Resume Examples & Samples

Excellent, proven, client relationship skills
Strong leadership skills and ability to manage across all areas of the organisation to ensure delivery
Sound knowledge of desktop, mobile, access control and Service desk processes and technologies
Investment banking experience will be beneficial, along with working within a wider IT Organisation
Good understanding of the local regulatory requirements, rules, audits and controls
Sound knowledge of local systems and onshore applications unique to the local branch
Service and vendor management experience is a plus

Production Support Resume Examples & Samples

Production support services including on-call and weekend release responsibilities (Geneos, SharePoint)
Planning, engineering, deployment and support of monitoring and other automation and testing tools
Understand the full project lifecycle and take ownership of project deliverables to ensure successful implementation and integration of application changes
Provide SharePoint administration support including, new site requests, governance over existing sites, and produce FAQ’s to reduce call volume
Develops automation opportunities to reduce manual SharePoint support responsibilities such as Application On-Boarding and Data Management
Bachelor’s degree or 2+ years of analytical work experience
Knowledge in ITRS Geneos monitoring
Minimum 1 year of experience with SharePoint 2010 Site Collection Administration; excellent skills with features such as workflows, dashboards, KPIs, web parts, granular site permissions, site maintenance, libraries/lists. Knowledge of integration with other products is a plus
Clear analytical thinking and excellent communication skills
Self-starter & ability to work in a team or autonomously when required
Commitment and ability to meet deadlines in a high pressure & constantly changing environment
Working with project delivery teams to ensure the quality of deliverables into production
Providing front line support to our clients, builds strong relationships
Logging, analyzing and managing queries, problems and incidents to resolution
Helping to drive continuous improvement within the team as it relates to incident, problem and change management excellence. Understanding the impact of change in a complex technical environment
Proactive capacity and resiliency planning and execution
OS :- UNIX , LINUX, Windows
DB :- Sybase , Oracle, MySQL, H2
Scripting/Programming languages :- Shell, Perl, Java, SQL
Sharepoint Administration
Knowledge of Geneos, Nagios or other monitoring tool
Knowledge of Jira, Sharepoint, Confluence
Scheduling/ETL tool: Control M/Autosys/Bob

Production Support Manager Resume Examples & Samples

Focuses on strategy and planning to meet the goals of tomorrow while ensuring robust support for the issues of today
Supports the team in managing day-to-day operations within Merchandise and NPG Technology applications needs and can proactively prioritize the incoming Production Support requests to meet the needs of a dynamic business
Provides coaching, mentoring and career development support to team members
Establishes a positive work environment conducive to collaboration and teamwork
Works closely with team members to ensure a balance of workload allocation
Applies knowledge of what motivates individuals and teams to drive engagement, commitment, and performance
Deals with setbacks, bounces back from failure, learns from experience, and adjusts behavior where necessary
Has a technical background and can identify potential issues of incoming new applications prior to team acceptance
Uses data to drive creative/innovative solutions
Utilizes broad working knowledge of related technology groups to create integrated technical innovations/solutions for our business
Develops comprehensive solutions and plans

Production Support Specialist Resume Examples & Samples

3 – 5 years experience supporting front office trading
Knowledge of Fixed Income E-Trading business / concepts
Bloomberg terminal
Windows / Unix / Linux servers
Sybase / Oracle databases, SQL
ION Trading technologies
TIBCO Rendezvous
WebSphere MQ
Perl / Shell / Windows scripting
ITRS Geneos monitoring
CTRL-M job scheduling

Production Support Manager Resume Examples & Samples

Daily responsibilities will include but not limited to, problem queue management, facilitating problem resolution with engineering team, internal project tracking, communication on critical problems and vendor management
Bachelors degree or specialized training / equivalent work experience
Minimum ten years of relevant development/Support life cycle experience in systems and applications management including systems/application design and development
Experience implementing quality guidelines, standards and procedures
Knowledge of the following technologies is a huge plus
Strong analytical and problem-solving skills
Experience working in a compliance environment that requires quick action

Production Support Resume Examples & Samples

Strong analytical, logical, technical and problem solving skills
They should also have a strong interest in client interaction and possess outstanding verbal and written communication skills Analysts must be able to work well under pressure on teams in a demanding environment
Motivated self-starter
Applicant should have a good working knowledge of customer support principles,
Technical proficiency in order to facilitate investigations between the business, various levels of support and application development teams

Production Support Manager Resume Examples & Samples

Proven experience in an Investment banking / IT environment with exposure to help management, change, problem or release procedures
Experience of managing medium size teams
Find logical solutions to problems and manage to resolution
Track record of co-ordinating delivery of services involving elements delivered by other internal/external teams
Strong ability to manage small to medium sized teams
Strong management ability, motivating IT employees
Have a good knowledge of the project lifecycle
Be knowledgeable of a product/business area
Typical qualifications may include an undergraduate degree

Production Support Specialist Resume Examples & Samples

Machining
Configuration Analysis
Electro/Mechanical Assembly
Manufacturing/Operational Technical Support
Under minimal supervision, performs varied and complex tasks
Applies advanced skills to perform functions of the position within assigned area
Adapts new procedures, techniques, tools, materials and/or equipment to meet the more complex requirements of the

Production Support Specialist Resume Examples & Samples

Effective written and verbal communication skills are a must
Knowledge of mail order pharmacy operations or 1 year in an operational support role
Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10 panel drug test
2+ Years experience in mail order and/or retail pharmacy setting
Knowledge of HPS Pharmacy applications (ePost and/or ScriptMed)
Technical Degree or equivalent experience supporting large operations
Pharmacy Technician Certification
Previous computer systems experience (Argus, ePostRx, Computer Associates Service Desk, MS Office Suite)

Production Support Specialist Resume Examples & Samples

Co-ordinate with Stake Holders
Root Cause Analysis
Logs/Code Review/ Systems analysis/Troubleshooting and documentation
Systems analysis, troubleshooting, and documentation
Downloading required data/specified files from given websites on timely manner
Investigate reason on tickets raised in the projects/applications and work on reducing them
Four year college degree in Computer Science or Equivalent
Strong exposure to Unix and Shell scripting
Knowledge of Core Java and any other Programming Language
Understanding of Design Patterns
Knowledge of Sybase/Any Database
Ability to grasp new concepts quickly
Strong computer literacy

Senior Production Support Lead Resume Examples & Samples

Have an good knowledge of the project lifecycle
Excellent working knowledge of the change, problem and release procedures used in the Group
Proven technical expertise in an IT role
A wide knowledge of IT hardware, software, operations and networks

Production Support Resume Examples & Samples

Works with external parties including vendors to ensure production support availability
Flexible to work in shifts (7 am to 4 pm IST +/- 1 hr)
Flexibility of weekend working where required for post production release checkout
Excellent interpersonal skills, team player
Excellent communication skills both verbal and written to be able to converse at all levels within the Organization
Excellent presentation skills and be able to converse at all levels within the organization
Proven ability as a member of a team to communicate technical and production-related concepts to a broad range of technical and non-technical staff
Effective skill and experience regarding system behavior and resolution
Ability to work and effectively prioritize work that includes global focus
Results orientated and highly flexible
Possess the ability to quickly adapt to new systems
Experience in a production application support role and/or financial industry support experience
Previous instructor or presentation experience

Production Support Resume Examples & Samples

Strong analysis and problem solving skills. Motivated and results oriented professional who enjoys working in a fast paced environment. Demonstrates initiative and adaptability. Only escalates the most complex issues to manager
Ability to prioritize work to successfully deliver service to agreed levels in a diverse and constantly changing technical environment
Good knowledge of risk management, configuration management, and disaster recovery e.g. SIGMA / ITIL
A Bachelor’s degree or equivalent experience with a major or minor in computer science or related field and over 5 years of proven and progressive technical experience
Specialized experience in programming or database languages and techniques for application systems design; recognition as a technical resource within the work group; strong communication, project management, analytical, and leadership skills; the ability to take appropriate risk; a knowledge of businesses supported; and demonstrated ability to apply multiple technologies to business situations and identify and apply productivity improvements, blending the technical environment with strategic direction

100

Production Support Manager Resume Examples & Samples

Manage Production workflow and level 1 Support
Ensures that IT ecommerce systems are operating with proper visibility and instrumentation sufficient to deliver incident detection, response and resolution
Identifies and tracks incident trends and problems as they relate to system availability and performance
Reviews problem tickets and other reports/tools to identify existing or potential risks to systems availability
Enhances the processes that measure, monitor, and report on the availability and performance of all IT ecommerce systems
Facilitates successful change in the IT commerce environment through Change Management which includes assists with weekly change management meetings as needed to ensure that requests for change are properly vetted
Ensures daily/weekly/monthly ecommerce operation statistics are communicated
Manages incidents to restore service as quickly as possible with minimum disruption to the business in order to meet service level agreements providing key leadership (Incident Management) for resolution
Communicates incident status, resolution, and business impact to management through established channels
Ensures that business impacting problems are properly addressed and customer impact is clearly understood and communicated
Provides detailed documentation of incidents following resolution to improve and maintain the Incident Management process allowing for detection, ownership, and restoration of service
Facilitates weekly incident review meeting with various IT teams to ensure proper closure of and reporting of business-impacting incidents related to ecommence systems
Works closely with other IT resources to drive issues to root cause by engaging various teams within IT
Supports the IT ecommerce operations team in managing day-to-day production support activities and interact with infrastructure, release management, change management, QA, DBA, and software engineering teams to proactively prioritize the incoming support requests
Manage the 24x7 support functions for all ecommerce production systems
RHel
CentOS
Apache
Tomcat
Monitoring tools including such as Puppet and Nagios

101

Production Support Specialist Resume Examples & Samples

Maintain manufacturing/material inventory control system by analyzing and reconciling data
Input updated inventory into database(s)
Run and work standard Material Requirements Planning (MRP) / WC reports
Maintain accountability for record keeping of material inventories
Monitor fabrication, assembly, and repair operations; production processes; and vendors that support internal production schedules
Create Customer Return Sales orders
Support the gathering of parts and hardware
Coordinate shipments and ensure that customer purchase order requirements are met
Read and ensure that Enterprise Excellence Procedures (EEP's) and Standard Job Instructions (SJI's) and other requirements are understood and followed
May periodically assist in orienting, training, assigning and checking the work of others
Support and participate in continuous improvement activities/events

102

Production Support Resume Examples & Samples

Demonstrates understanding of the fundamentals of programming concepts, interpreting technical specifications and development standards
Utilizes knowledge of service level delivery to offer superior service
Understands effects of IT Architecture on performance
Identifying problems, crafting and aiding in implementing the solutions, and providing continuing support
Perform Impact analysis of the reported issues or risks and try to find root causes and solve the issue by going through the business and systems workflow
Work as senior support analyst to provide hands on support to Operations and settlement systems
To provide user query support and monitoring support queries, with as minimal as possible escalations to development teams
To provide weekend support related activities on rotation basis
Work as strong team player
8 � 12 years of working experience
Strong Unix/Linux skills including Shell/Perl scripting
Strong database knowledge � SQL/Sybase/Oracle
Basic knowledge of programming languages � JAVA or C++ will be plus
Knowledge of the Financial Services Industry
Knowledge of scheduling tools � Autosys
Hands-on experience of using tools such as Remedy or Service Now - Desirable
Hands on support knowledge of Middle Office, Settlement systems(like GLOSS), Swift will be highly advantageous

103

Senior Production Support Resume Examples & Samples

Demonstrates working knowledge of Financial Services Industry concepts and is able to apply them internally
Responsible for the proper functioning of existing applications and infrastructure
IT Delivery/Control/Process/Stability
KPI statistics relating to individual / teams capacity, performance and CSI
Professional Ethics Compliance and Risk Management
Industrialising the different processes
Maintaining Knowledge Management
Dealing with support escalations from Level 1 team, including complex user and monitoring support queries, with as minimal as possible escalations to L3 teams
Work as senior support analyst to provide hands on support to financial systems and its interfaces
Planning and execution of proactive non-ticket tasks (such as automation or tool implementations)
To provide batch support, health checks at the start of the day/end of the day
To create, update, amend relevant production support documentation
To use firm standard support tools and processes
To provide weekend support related activities in partnership with other team members
To deploy code/configuration change/releases into the pre & production environments
The duties of Senior Support Analysts can be broken into four distinct categories: prevention; correction; adaptation; and perfection
Be a strong team player
6 � 8 years of working experience
PeopleSoft- General ledger , Account Payable, Expenses, Treasury
Basic understanding of Informatica and how to trouble shoot batch issues
Database � Oracle/SQL
Unix/Linux skills including Shell/Perl scripting
Knowledge of scheduling tools � Autosys & cron
Hands on support knowledge of Ledger system is required with knowledge of financial practices
Experience of functional/technical support / investment banking environment desirable
PeopleSoft, Purchasing, eProcurement, Asset Management, Treasury, Cash
Management, Deal Management
Work Experience in Business Objects will be plus
Working within ITIL standards and structured, formal environments - ITIL qualifications � Beneficial

104

Production Support Resume Examples & Samples

Work within the SRM Production Support Team for handling day-to-day Production Support tickets
Work closely with SRM Development and SRM QA Teams for following up defect tickets end-to-end
Support and Troubleshoot of all SRM Production products
Able to work in shift rotation
Able to communicate and advise the ticket originator on narrowing down the Production issue based on input information such as Event Viewer logs and application logs, and lead to issue resolution
Fresh graduates with good honors degree are encouraged to apply
Knowledge and experience of Operating System such as AIX, Linux, vSphere and Windows
Understanding of SQL Statements
Understanding of Web Technology or Web Services such as IBM Websphere
Ability to comprehend and explain technical aspects of System issues
Must be a team player with excellent inter-personal skills
Must be a self-starter and highly motivated
Comfortable working in a fast-paced, dynamic environment
Ability to articulate a problem and translate it into a written report
Excellent problem analysis, troubleshooting and resolution skills
Good in strategic and tactical thinking/decision making execution on solving technical issues
Excellent time management skills
Strong written, verbal, and presentation skills
Passion for embarrassing new technology that is apparent
Experience in Cloud Computing Technologies
Minimum 1 to 5 years in System Administration
Knowledgeable and experience of OS: AIX, Linux, vSphere and Windows
Understanding of Web Technology/ Web services such as IBM Websphere
Experienced in Java Programming and Scripting Languages

105

Production Support Specialist Resume Examples & Samples

Managing a set of ICSS applications within GTB
SME for specific set of applications in Investor Services, Agency Securities Lending area
Develop a good understanding of the activities required to execute and support production management functions
Ensures the team provides optimum service level to the business line supported
Take overall responsibility for the resolution of incidents and problems within the team. Oversee the resolution of complex incidents. Ensure that the right problem solving techniques and processes are applied
Assists in defining and managing OLAs with GT stakeholders
Participate in regular meetings with stakeholders, prepare and document meetings, track progress
Ensures the team understands OLAs and resources appropriately and are aligned to business SLAs
Provide strict production gatekeeper function by reviewing the solutions coming from CIO and ensuring that nothing goes into production operation unless all prerequisites have been met and that the different component operators accept it
Undertake specific functions within the relevant production management process as identified for the specific production management area
Collect, interpret and respond to changes in production data, as appropriate
Track the resolution of problem tasks
Understand thoroughly the end to end application support process and escalation procedures, become fully conversant with all support tools that will be used to provide effective support in the relevant area (i.e. Application operations)
Maintain an end to end view of the application and infrastructure landscape
Provide input and contribute in audit and compliance related activities
Collect, analyse and produce metrics on process data for KPIs to find out improvements
Identify risks and issues related to the area
Observes areas requiring monitoring, reporting and improvement
Identify required metrics and ensure they are established, monitored and improved where appropriate
Continuously seeks to improve team performance
Participates in team training events, where appropriate
Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution
Establish realistic SLAs aligned with the customer expectations as well as the demands of standards and best practices
Work with Release Management and Transition and Release Services to deliver safely into production
Prepare, coordinate and execute scheduled DR tests
Understand and manage flow of data through the application infrastructure. It is critical to understand the dataflow so as to best provide operational support
Drive knowledge management across the supported applications and ensure full compliance
Productions support within a global support environment
5+ yrs experience in IT in large corporate environments, specifically in the area of controlled production environments preferably within Financial Services front office facing/trading system function
Global Transaction Banking Experience of minimum 2-3 years is preferred and ideally Securities Lending exposure
Experience of supporting complex application and infrastructure domains
Broad ITIL / best practice service context within a real time distributed environment
Ability to work in virtual teams
Strong understanding and background in Unix and Windows
Strong understanding and background in Oracle
Strong understanding of market data platforms such as Bloomberg
Good understanding of trade lifecycle
Good understanding of app server technologies such as Java J2EE, Weblogic, Tomcat, Apache
Good understanding middleware technologies such as MQ, Solace, Tibco EMS
Sound shell scripting skills
Experience in managing relationships across multiple disciplines and time zones

106

Production Support Manager Resume Examples & Samples

7-10 years of experience in Information Systems in a related role, with tangible, relevant and demonstrated managerial experience in application management environment
Strong understanding of technology including networks, storage systems, servers, operating systems, application, database & web platforms
Good business acumen and ability to negotiate with business partners
Strong customer orientation and able to manage customer expectations
Ability to adhere to strategic operational plans and translate them to actionable roadmaps
Good financial and people leadership skills
Initiates, builds and maintains productive customer relationships
Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
Ability to work and team with a multitude of different people to balance demands
Ability to deal efficiently with escalations and difficult situations/people under pressure, such as restoration of services
Outstanding management, interpersonal, communication and organizational skills
A degree in Computer Science and/or a business related degree; or equivalent work experience
7 to 10 years in a corporate IT environment working with multiple disciplines to provide operational support in line with customer needs
Significant experience in incident / problem management. Project/program management would be beneficial
Other relevant experience in customer service and/or business management roles
Work experience in professional services industry preferred

107

Production Support Resume Examples & Samples

Problem analysis and resolutio
Manage user queries and service requests (often requiring in depth analysis of the technical and/or business logic of our systems)
Sense of urgency when handling production issues impacting the desk�s / firm�s ability to do business
3 Key competencies critical to success of the role
Ability to deliver to deadlines in a environment where multiple competing priorities are a part of the job
Strong Prime Finance business knowledge, or demonstration of a keen desire to learn
Strong SQL (Nomura�s Prime Finance business uses Oracle and Sybase)
TIBCO Middleware knowledge would be beneficial
Knowledge of Swaps, Prime Brokerage and/or Securities Lending will be an advantage

108

Production Support Specialist Resume Examples & Samples

Determination of root cause of incidents (configuration vs defect)
Adhere to EY and ITIL guidelines for Incident, Problem and Change Management
Effective call management including logging, monitoring/updating, prioritizing and resolving calls in a timely fashion
Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences
Is able to plan, schedule and monitor work activities in order to meet time and quality targets
Is able to absorb rapidly new technical information, business acumen, and apply it effectively
Good appreciation of wider field of information systems, its use in relevant employment areas and how it relates to the business activities of the employer or client
Windows 2003 / 2008 R2 / 2012 Server
IIS 6.0 / 7.0
SQL 2000 / 2005 / 2008 / 2012
.NET Framework 3.5 / 4.x
JavaScript
Demonstrable knowledge of C#, VB.Net
SharePoint 2010 / 2013
Read and Modify XML based config files
Experience with Web Services
Read and Modify JavaScript based custom components
Read, Modify and Execute SQL scripts
Verify user and group rights to server machines, folders and files
Verify IIS application permissions and configurations, platform and tasks (security, application pooling, SSL certificates, etc.)
Demonstrable Intermediate to Advanced knowledge of web platforms such as IIS
Intermediate to senior level .NET programming and/or scripting experience. (C#, Shell Scripting, HTML 5, HTML)
Verify configuration of Windows services
Execute application install packages
Query SQL tables and views to identify data related issues
Analyze XML data feed files to identify data related issues
Analyze SQL execution plans to identify performance bottlenecks
Analyze Windows performance statistics to identify resource bottlenecks
Analyze logs from IIS, Windows events, and SQL to identify errorsAbility to read and understand code (Code-competency) for diagnosis, escalation to tier 4 teams
General understanding of various IT security concepts as they relate to production environments
Demonstrable knowledge of Stored Procedures, SSIS and Data Transformation Services, Tables, Foreign Keys, Indexes
Familiarity with SQL DBMS interface and integrated tools
Creation of simple queries, running pre-defined scripts, configuration, security, and interpreting logs and traces
General knowledge of SQL and In-depth knowledge of MS SQL Server 2008/2012/2014
Experience of Active Directory/LDAP
3+ years in Application Management, Operational Support environment/discipline
Approximately 2-4 years of experience in technology support with working knowledge of a functional specialty
Approximately 1-2 years of experience in a corporation environment

109

Production Support Lead Resume Examples & Samples

Ensuring high availability of trading/order management systems at both client and server level
Troubleshooting problems with data feeds between applications and/or market data sources
Verifying data integrity and consistency between systems
Providing ad-hoc reports to different business areas
Assisting users to use their applications effectively and providing ad-hoc training
Solving a variety of user problems relating to the application clients, servers, data, user administration, usage and functionality

110

Production Support Resume Examples & Samples

Driving an operational environment for multiple business applications, including daily operational tasks, incident and problem management, change and new application/service, on boarding in addition to ensuring a stable operating environment
Acting as an escalation point for user issues and requests within the stream and reporting issues to Senior Management
Maintaining a detailed knowledge of all business flows, the application architecture and the hardware configuration for supported applications
Defining, documenting and maintaining procedures, Service Level Agreements (SLA’s) and the knowledge base to support platforms and to ensure consistent service levels are achieved across the Global support team
Building and maintaining effective and productive relationships with Stakeholders in Business, Development, Infrastructure and Third Party Systems/Data Providers and Vendors
Ensuring the delivery of key data feeds within SLA’s, consistently achieving maximum availability (up time) for critical functionality
Managing incidents through to resolution, keeping all Stakeholders abreast of the situation and working to minimise impact wherever possible
Conducting post-mortems of incidents and driving relevant feedback into incident, problem and change management programmes
Coordinating across streams and the wider Teams during incidents and key market and holiday events
Driving the development and implementation of the tools and best practices needed to provide effective support
Assisting in the process to approve all new releases and production configuration changes, while ensuring development includes all necessary documentation for each change and conducting post-release testing where required
Performing reviews of all open production items with the development team and pushing for updates and resolutions to outstanding tasks and reoccurring issues
Regularly reviewing and analysing the service requests and issues that are raised, seeking to improve the process and remove reoccurring tasks where possible
Managing the relationship with the Clearing Vendor team, ensuring the work they are doing is optimised
Performing reviews of existing monitoring for the platform and making improvements where possible
Approaching support with a proactive attitude, working to improve the environment before issues occur
Owning the production environment and acting as gate keeper for all changes
Defining and documenting procedures

111

Production Support Resume Examples & Samples

4-5 years of experience in a financial services company ideally supporting users on a trading floor environment
Solid Background in supporting desktop and web applications in a trading environment
Exceptional interpersonal, verbal and written communication skills

112

Production Support Resume Examples & Samples

This is a hands-on position responsible for the coordination of Level 1 Production Support tasks and Command Center tools and processes
Within the Production support space, the person is responsible for the coordination of Level 1 task execution and command center monitoring activities across all PAGs 24x7
Create and maintain comprehensive project documentation
Drive resource alignment to support varying task and shift work
Develop and Maintain project documentation to monitor and track progress
Follow-up on all L1 and Command Center incidents to establish root cause and suggest remediation steps
Report and escalate to management as needed
Establish and maintain relationships with all Application support teams

113

Document Formatters & Production Support Resume Examples & Samples

Format various documents, including text, headings, reference citations, charts/tables, graphics, and figures
Ensure that formatting specifications are consistently followed within documents, including font and heading styles and appropriate spacing
Provide excellent customer service, communicate effectively with internal clients, and meet project deadlines
Expert knowledge of formatting and document assembly using MS Office, particularly Word, PowerPoint, and Excel. A formatting test will be administered
Proficiency with MS Word’s Track Changes and comments functions
Knowledge of creating, adapting, and applying document styles and creating templates
Experience with formatting graphics using MS Office and/or graphics software such as Adobe Creative Suite
Proficiency using Adobe PDF, including the comments functions
At least 3 years’ experience in a professional setting, providing formatting and word processing services
Bachelor’s degree with a specialization in communications, English, journalism, or related field preferred
Familiarity with public health, health and survey research, and health information technology is highly desirable
Familiarity with various reference formats, including APA, Chicago, and AMA, is preferred
Experience working with Federal agencies preferred
Experience working in a fast-paced, client-oriented environment is ideal
Desktop publishing skills (e.g., experience with InDesign) are a plus
Excellent verbal, interpersonal, and written communication skills required
Should be able to work quickly, accurately, and collaboratively to meet deadlines
Sound business ethics, including the protection of proprietary and confidential information, required
Good organizational/problem-solving skills and attention to detail are highly desired

114

Production Support Manager Resume Examples & Samples

Management of the admin team and their daily, weekly, monthly, and quarterly tasks
Strong competency in of administrative and clerical procedures and systems such as Outlook, word processing systems, filing and records management systems, and other office procedures and terminology
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Competent in of principles and processes for providing customer service including quality service standards
Leadership/Supervisory experience
Resourceful with strong problem-solving skills
Energetic with the ability to multi-task and handle pressure with professionalism
Excellent interpersonal and communication skills, ability to interact with individuals at all levels of the organization
Ability to research and identify essential information
Ability to structure or classify multiple pieces of information
Ability to read and understand work related documents
Strong oral and written communication skill needed
The ability to correctly follow a given rule or set of rules or instructions
The ability to apply general rules to specific problems to come up with logical answers
The ability to concentrate and not be distracted while performing a task over a period of time
Ability to work under stress or time constraint
Has good attendance and is dependable
Ability to maintain confidentiality concerning departmental issues and/or staff members

115

Production Support Manager Resume Examples & Samples

Accountable and responsible for the quality of support services delivered by the CST APAC Production Support Team
Manage the APAC Support team members comprised of internal, contractor and outsourced staff based in Singapore and Pune, India
Manage and drive major incidents for CST applications especially regulatory impacting incidents
Develop strong relationship with key business and IT stakeholders and become their trusted partner
Provide senior oversight and governance to the vendor partner / outsourced team (~30 staff) to ensure quality in support services
Manage the APAC Support leads to ensure the entire team meets production support minimum standards, SLAs and support metrics, drive team improvements to elevate L2 support services, and ensure the team follows Incident, Problem, Request and Change management processes
Manage team delivers within budgets and drive continuous improvement initiatives to reduce operational costs
Strong experience in managing stakeholder expectation, timely communication and vendor resource and service management
Experience in service deployment and onboarding
Sound knowledge of ITIL processes , vendor management and service delivery management
Ability to prioritize and deliver tasks against agreed timeline
Excellent written and verbal interpersonal communication skills
Strong influencing, collaboration and relationship building skills
Proven track record of working in a multi-task, international environment with an ability to work effectively cross border

116

Senior Production Support Manager Resume Examples & Samples

10 years of experience in Production Support/Portfolio Management / Team Management
Production support/ITIL
SQL, Autosys, UNIX
MS Office Products

117

Production Support Specialist Resume Examples & Samples

Minimum of 3 years Financial Messaging experience
Minimum of 3 years as a Service Operations Specialist/Client Services Manager
Proven ability to deliver in a challenging environment balancing conflicting priorities
Excellent communication, organization and teamwork skills
Strong Excel, Powerpoint. Good Visio (or equivalent)
Proven knowledge in Unix, Oracle Database, Exadata & Exalogic, Java, Wintel, MQSeries
Proven knowledge in SWIFT, Embargo Filtering

118

Cib-production Support IS PB Client Facing Resume Examples & Samples

Perform health checks & Monitor infrastructure, servers, databases, distributed batch jobs
Escalate issues/Risks effectively when necessary across supporting framework
Knowledge (documentation) management experience. Strong technical documentation skills
Ability to align IT service offerings with business strategies, goals, and objectives
Ability to perform root cause analysis and perform critical thinking around driving an issue to resolution
Strong focus on automation and processes. Design, implement, improve and utilize key monitoring tools
Strong SQL/RDBMS skills
Good communication skills (both verbal and written)
Able to multi-task, self-motivated and remain composed in high pressure situations
Ability to work in global team with multiple stakeholders

119

Carebook Production Support Technology Analyst Resume Examples & Samples

Work with IT to enhance warehouse data content, define business areas for all clinical programs and develop new applications for more automated reporting
Work with the clinical areas to develop more automated reports for customer reporting and operational reporting
Develop knowledge of Pharmacy and all clinical programs in order to support these areas through reporting
Bachelor’s Degree in Business or equivalent work experience
Prior group health insurance experience
Comprehensive knowledge of all Microsoft Office applications, including Word, Excel and PowerPoint
Ability to manage time sensitive tasks
Clinical background: ability to speak clinical terms
Experience in business writing or creative writing desired

120

Systems & Production Support Lead Resume Examples & Samples

Conduct timely, accurate and effective analysis and investigation of system issues to determine root cause
Identify, isolate, track and bring to resolution technical issues
Daily system maintenance and administration
Review technical documents such as BRD’s, MDD’s, TDD’s and release notes in order to prepare UAT test scripts and perform system set-ups
Monitor batch processes and timely handling of failures
Perform UAT on system enhancements and projects
Participate in testing and production checkout activities, creating and archiving all pertinent documentation
Coordinate with GLS Reporting Lead to define data requirements to support analysis needs; create, test and deploy new reports as needed
Responsible for creating ad-hoc reports in Legal’s reporting utility
Support COB testing on all legal systems
Able to work extended hours when necessary as well as for purpose of on-call availability
Perform end user training on legal systems
Design and create end user system training guides
Support overall system initiatives and process improvements
Act as an internal reference for system identifying opportunities for enhancements
Track and maintain statuses on all reported production issues and minor enhancements
Document and maintain SYS ADM business processes
Bachelor’s degree in a Computer related area
3-5 years experience as either Business/System Analyst or Production Support written
Proven business analysis and requirements management abilities
Critical thinking with the ability to problem solve
Flexible, adaptable, responsive and positive
Must be a self-starter, learn quickly, and work productively with minimal direction under tight deadlines
Strong organizational and coordination skills
Strong Excel, Visio, MS Word, MS Access and PowerPoint skills
Service excellence mindset

121

Production Support Specialist Resume Examples & Samples

Customer oriented
Willing to learn new things
SQL experience
Skills in programming, coding (Java, etc)

122

Regional Production Support Lead Resume Examples & Samples

Regional Tier 3 support for HR system related issues
Provide approval within their authority level where needed for system changes
Act as liaison between Production Support (including Accenture) and the HR BU’s
Act as liaison between Production Support (including Accenture) and Global Financial Services
Act as liaison between the region and UTC Corporate HRIS Team
Work with HR to organize and facilitate system related issues such as EIB loads
Responsible for communication to HR and Payroll system stakeholders (HR, Payroll, Accenture, etc.) for system related issues such system outages, changes, new functionality, etc
Work with Accenture, HR and Payroll to identify opportunities for system and process improvements
Ensure the system stakeholders have the proper training and documentation for data entry, reporting, data flow, end to end processes, role and responsibilities, contact information, escalation path, etc. and communicate changes as needed to the stakeholders
Partner with regional and UTC Corporate HRIS teams to ensure the Global HRIS teams communicate and collaborate successfully on all aspects of system support
Act as a regional HRIS engagement lead to ensure the local HR and Payroll teams are aligned with the global HR roadmap and we successful communicate needs and collaborate on system changes, enhancements, updates, etc

123

Production Support Specialist Resume Examples & Samples

Troubleshooting, problem solving, logical decision making required
Informatica Suite experience required; Informatica administration highly desired
Cognos experience desired
Data warehousing and Reporting background desired
Experience with Remedy ticketing system a plus
Demonstrated experience with Microsoft Office Suite – Excel, Outlook, SharePoint etc. required
Ability to work with Analysts, development teams, and other partners to address issues outside the scope of production fixes
Be available for rotation on-call support on a 24/7 basis as needed
BS Degree
Work experience (1+ years)
Education may be used to substitute portion of other core competency requirements per hiring manager’s discretion

124

EDO Production Support Lead Resume Examples & Samples

Maintain a stable production environment with a focus on Informatica ETL and supporting processes
Design and document production processes
Maintain on-call list and procedures
Serve as second level support escalation contact
Review, monitor, and validate root cause on production incidents
Provide management with status and reporting on production KPIs
Ensure SLAs and OLAs are met
Communicate job impacts to downstream application owners and business partners
Determine impact analysis of external changes
Ensure SDLC requirements are met when implementing change
Audit to ensure adherence to standards and procedures
Establish knowledge base for production processes and job schedules
Collaborate with development and infrastructure teams to ensure smooth hand-offs when transitioning code to production
Optimize performance of ETL tool mappings, processes and load routines
Bachelor's degree or equivalent education and related training
Five years of experience in a technical leadership role
Five years of experience working in a production support role
Development experience on the Informatica PowerCenter platform
Eight years of experience with data warehousing and database programming
Eight years of experience in analysis, design, development, customization, implementation and testing of software applications and products
Experience building queries, including creating sub-queries, minus/union and inline queries
Experience with performance tuning ETL tool mappings and sessions
Experience with data warehouse architecture, data quality and data profiling, with a strong understanding of database concepts (e.g. referential integrity, indexes, keys)
Knowledge of best practices for common ETL design techniques such as change data capture, key generation, error handling, logging and optimization
Ability to successfully design, deploy and evolve ETL solutions to meet business needs
Ability to validate design with business requirements to ensure completeness of an ETL solution
Ability to work with a wide range of business and technical staff
Strong analytical, troubleshooting and problem-solving skills
Previous experience in the financial services industry

125

Production Support Resume Examples & Samples

3+ years of Java Development Experience
User Interface Development Experience
Unix/Linux Command Line Skills
Good Analytic skills
Bachelors degree in job related field

126

Production Support Resume Examples & Samples

Aid compiler upgrades and OS migrations
Enhance Windows and Linux based build infrastructure
Compile and release 3rd party tools integrate them into the existing toolchain
Liaison with other Citi teams to do releases and migrations
Windows and Linux build system experience, good understanding of Make and Visual Studio
Working knowledge of scripting languages: python, bash
Knowledge of C++ is considered an advantage
Knowledge or experience of web frontend development is an advantage
BSc / MSc in Mathematics, Physics, Engineering or Computer Science
Familiarity with Windows and Linux development
Ability to implement industry best practice

127

Production Support Resume Examples & Samples

Being part of IT Application support team providing front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues
Must have 1+ year of applicable experience working in distributed/ 3-tier model applications
Experience with - Object Oriented Design (OOP), Java, J2EE, XML and Relational Databases
Proficiency in developing secure web applications and server side development
Spring MVC, EJBs, JDBC, JNDI, Struts, AJAX, JQuery, JSP, JSTL, Servlets, Java Beans, JavaScript, XML, MQ/JMS, JBOSS, XSLT, CSS, HTML, log4j, JUnit, Oracle or various Design Patterns
Hands on experience with Oracle Databases
Experience in SOAP/REST Web services
Prior technology experience in the retail banking industry and/or retail wealth management is a big plus
Prior experience working with an Agile-based development team
AutoSYS experience a plus

128

Base & ATM Production Support Resume Examples & Samples

Base24 and ATM production support, including active triage of
Base24 expertise
Expert level ATM knowledge
Ability to read logs and diagnose issues in real time

129

Production Support Lead Resume Examples & Samples

Research new products and technology solutions to improve timeliness, accuracy, stability, and cost effectiveness of scheduling, processing, interfacing, and integration functionality
Establish processes and controls to ensure applications are in compliance with all ISO, SOD, and SoX controls and standards
Review existing processes to ensure long-term operational stability and control. Revise and establish support processes as required
Manage production support of Healthcare portfolio ensuring availability of critical applications/interfaces with zero unplanned outage
Provide technical leadership and operational support for planned releases, incidents, and issue resolution
Partner with application owners and IT teams to define and establish metrics for measuring application performance
Triage production issues (Data, Code, Performance, Security, etc) and coordinate with the appropriate team for resolution

130

Production Support Resume Examples & Samples

Opening spirit
Focused on teamwork
Demonstrate initiative and leadership
Orientation on quality and occupational health and safety

131

Production Support Resume Examples & Samples

Proactively identify improvements and address them through independent thinking within a consensus driven team
Lead team to provide application support with consistency of process and policy as determined by Senior Management, Risk and Audit
Recognize and escalate issues with serious business impact to the appropriate support and/or stakeholders
Ownership and participation in the incident management processes, being accountable for resolution, root cause analysis and technology and business reporting and communication
Provide written detailed updates using an incident management tool to enable efficient and effective trending of issues, escalate severity issues as appropriate
Perform proactive problem management to help identify repetitive failures from day to day handling of tickets and identify potential fixes, enhancements, and automation that will help reduce the failures leading to reduction in support demand
Lead application on-boarding and knowledge transfer efforts to properly provide production environment support on behalf of business, application and engineering
Actively document repeatable work efforts for turnover and training to operational desks
Interface with external vendors and their technical support to resolve issues
Overall Guardian and Owner of the production environment that includes both infrastructure and application components. Proactively work with development and engineering teams to drive consistency and continuous improvement to the stability of the production environment and quality of services
Drive efficiencies around cost, processes and engagement models. The person will be involved in budget discussion around resourcing and technology requirements,
Employ effective communication techniques to provide project status reports to team members, direct supervisors, and to develop accurate documentation that complies with company standards
Mentor, guide and manage staff's career development plans
4-5 years of IT experience in a financial services company
Comfortable operating in high pressure environments while managing incidents and outage calls
Strong investigation, evaluation and problem resolution skills
Experience in developing and delivering communications to executive stakeholders
Experience with SDLC (Software Development Lifecycle methodology, Agile and PMLC (Project Management Lifecycle)
Rich in communication both written and verbal
Enjoy interacting and forming relationships
Capable of leading by examples, and influence
Solutions and ideas provider
Quick learner, team player and strong/effective problem solver
Experience working with external vendors
Experience with; Experience with Microsoft.NET C# using .NET Framework 3.5 or higher, DB2, Oracle and MSSQL Server database technologies, Windows and Linux, Java script, html
Knowledge of ITIL framework
Exposure to complex infrastructure with Networking, Load balancing, distributed and main frame technologies
Experience in Service Now and TCM. (Incident, Problem and Change Management)
Experience in Microsoft suite (Visio, Power Point, Word, Excel ), Project Management, Sharepoint, collaboration tools (Jira)

132

Production Support Person Resume Examples & Samples

Work in a safe and controlled mannerfollow all safety guidelines and procedures when operating equipment and working in surrounding area. Utilize lock-out/tag-out procedures
Perform all required quality checks and fill out proper paperwork
Complete start-up and shut-down procedures
Must be able to work daily and weekend overtime as required
Perform sanitation on equipment and surrounding work area
Trouble-shoot and complete minor adjustments on equipment
Must demonstrate a sense of urgency to maintain line productivity and efficiency
Must be trained in Total Productive Manufacturing processes, lead/execute Total Productive Manufacturing Activity Plans, CILs, and participate in Root Cause/7-Step meetings and FI project teams
Must pass hands-on and standard operating procedure evaluation within the established timeframe

133

L Production Support Lead Resume Examples & Samples

Lead the newly formed production management team based in Montreal, Canada
Manage and mentor junior team members to foster skills development and career progression
Define and execute upon measurable objectives to ensure the team’s goals are being accomplished
Manage critical S1-S4 incidents and ensuring all key management and business stakeholders are kept up to date
Build extensive business and application knowledge required for supporting ACT applications
Ensure Production Management is embedded in the Software Development Life Cycle with internally developed apps, and with external vendors for bought apps, to ensure both are developed to meet production support standards
Interface with senior clients in the business and other technology teams to provide governance and control within the production environment
Work with the engineering and development teams to create production support and operating procedures
Respond to high priority service requests, user issues and system generated alerts
Setting up application monitors using industry standard monitoring tools, as well as creating customized monitoring scripts
Coordinating recurring maintenance activities and large scale disaster recover events
Reviewing and approving production deployments in a timely manner while ensuring plant stability is maintained
Leverage problem management procedures to ensure incident trends are identified, tracked and resolved in a timely manner
Identifying and owning the execution of post-mortem follow-up tasks in response to severe incidents
8+ years of Application Development or Production Support experience
Ability to own and drive projects across multiple teams and organizations
Possess a strong sense of ownership and willingness to go above and beyond to support the business
Previous experience working for a financial services organization
Ability to communicate with technical and non-technical employees
Crisis management skill set to run incident calls while under pressure
Highly organized with the ability to prioritize tasks accurately and efficiently
SQL intermediate knowledge
UNIX – Admin level knowledge
UNIX Shell / Perl scripting experience
ITIL Foundation or higher certification
Experience with messaging middleware apps (mq) and job schedulers (autosys)
Strong infrastructure knowledge in Linux / Unix, Windows, Database, Storage, Networking and Web Technologies (Apache/Java)

134

Production Support Lead-enterprise Business Apps Resume Examples & Samples

Typically requires BS Degree or equivalent work experience
ITIL v3 certification preferred
Typically has 6+ years of directly related experience
Demonstrated leadership experience/skills
Mid to high level decision making ability
CoreLogic product knowledge preferred
Able to translate business issues into technical terms
System engineering, application development, and database skills
Troubleshooting skills
Organized, detail oriented
Experience in one or more of the following tools / disciplines helpful –
Oracle Financials

135

Production Support Lead Resume Examples & Samples

Supervision and technical leadership to manage production support team on day to day basis to oversee SLA metrics
Drive Root Cause identification, preventive measures, tracking to implementation
Identify and drive opportunity for service improvement
Strong problem solving, analytical, priority setting, facilitation and multi-tasking skills
Drive and work closely with change, build and infra teams to improve application stability and future enhancements/upgrades
To provide on call support for any escalations/major incidents
Work closely with Finance business

136

Production Support Manager Resume Examples & Samples

The new hire will support a portfolio of Consumer Credit applications
Handle scheduling and deployment activities for projects and releases
Conduct regular review of system performance for capacity planning and identification of system improvements
Perform daily health check and monitoring of production system to ensure SLA is met
Travelling may be required

137

Senior Production Support Lead Resume Examples & Samples

Work as part of a larger team to influence and improve the maintainability, availability and security of our applications
Possesses flexibility and adaptability and creates an environment of teamwork and collaboration
Participate in disaster recover exercise
Research production issues to determine if the issue is environmental or functional and determine next step toward resolution
Write support documentation and non-functional requirements that help improve the recoverability of our systems
5+ years experience supporting n-tier web based application infrastructure
At least 1 year of Level 3 production support or related experience involving web solutions and/or back office systems
Excellent analytical, troubleshooting and problem solving skills
Excellent communications skills and ability to interface effectively and at the correct level of technical detail with Technology Teams, Management, Partners and Business Lines
Initiative and ability to quickly develop a good working knowledge of web solutions, infrastructure, and interfaces to interdependent systems
Ability to both foster and maintain a collaborative team approach to problem resolution while also pushing the team to achieve quick resolution
Ability to multi-task and balance/prioritize tasks
A good understanding of

138

Compliancelink Production Support Lead Resume Examples & Samples

Support/maintain applications in a production environment. Includes deployment, maintain, trouble-shoots, analysis, problem resolution, and/or small enhancements in production environment
Often first point of contact for all production issues and coordinates resolution with users, vendors and internal service groups
Adhere to Incident Management policies of U.S. Bank for all issue resolutions
Maintains and manages application infrastructure and software (Tech Stack) and coordinates upgrades and maintenance on supported applications/infrastructure
Maintains support documentation and follows standard IT processes and IT procedures for managing change and code with standard IT tools (e.g. SDLC, CVS/Subversion/Stash, etc.)
Responsible for Application Technical Recovery plan (TRP), Run Books and Screenplay documents
Perform Disaster Recovery exercises
Prioritizes and performs a variety of assigned tasks
After hours and weekend work may be required in order to perform tasks and maintenance that cannot be done during business hours
At least 6 years of experience with activities, tasks, practices and deliverables for assessing and documenting business opportunities, benefits, risks, and success factors of potential applications
Demonstrated understanding of client/server concepts and object oriented design
Demonstrated understanding of SDLC
7+ years of experience with Application Production Support activities
5+ years of experience with Server/Application monitoring tools
5+ years of experience with Disaster Recovery exercises
5+ years of experience with Reporting Tools (MicroStrategy/Tableau/Crystal Reports)
3+ years of experience with Medium/Large Infrastructure/Software migration projects
Primary Skills: UNIX Shell scripting, Oracle/SQL Server, PL/SQL, XML, Java/.Net, MQ Series/JMS, Web Services, SSL, Application Server/Web Server (Apache Tomcat), Scheduling Tool/Autosys
Demonstrated understanding of VIP (Virtual IP) and WIP (Wide IP), Big IP, GTM (Global Traffic Manager), LTM (Local Traffic manager)
Demonstrated experience supporting Application Data backup/Data Recovery processes
Demonstrated effective communication skills, oral and written. Strong interpersonal skills and ability to work effectively in a team environment
System testing
System development life cycle
IT standards, procedures, policy

139

Production Support Operator Resume Examples & Samples

Based upon pressite production orders received, determines sequence and grouping of part numbers to be produced in order to maximize efficiency and minimize scrap. Uses four-bar slitter and band saw to cut and crease pressite
High school diploma or GED equivalent from an accredited institution
No relocation is being offered for this position - only candidates within a 50 mile radius of Waukesha, WI will be considered
Legally authorized to work in the United States without company sponsorship
Must have one year of experience working in a manufacturing environment
One year of experience operating fork trucks, stackers, assisted lifting devices, and overhead cranes
One year of experience using digital order screens and using a computer to print order sheets

140

Production Support Specialist Resume Examples & Samples

Coordinate logistics, prepare documentation for product shipment
Maintain shipping records
Schedule and coordinate international and domestic freight forwarder transactions
Maintain knowledge of current import/export compliance requirements
Ensure shipments and documentation meets DOT requirements
SAP knowledge a plus
Transportation of hazardous materials DOT/IATA regulations training a plus

141

Production Support Service Coordinator Resume Examples & Samples

Coordinates, supervises, and is accountable for the daily activities of business support, technical, production team, or unit
Manages communications with business, application partners, external teams, and internal team
Production Support is primary responsibility, including monitoring, tracking, handling escalations, performance tuning
Triage and resolve business issues (tickets) from service desk
Resolve tickets within established SLAs
Bachelor's Degree OR High School Diploma/GED with 5 years of technical experience with DB2 on an IBM mainframe
Experience managing a team of 5 or more resources
5+ years of technical experience with DB2 on an IBM mainframe
3+ years of experience with VSAM
3+ years of experience with Production Support
Health care experience
Eligibility platform experience
Experience working with offshore teams

142

Production Support Manager Resume Examples & Samples

Managing overall Production Support Operations in India and Working with Global Team
Owning End-2-End Handing of Core Banking Production operations from Batch Monitoring; Ticket Management; Health Checks; Environment Management; Permanent Fixes and Stakeholder Escalations
Be a change agent to automate production support processes/operations
Document Production Support Processes and Reporting (xls, pivoting, ppt, swimlanes, etc)
Responsible for career development and motivating team
Managing critical issues with the help of Leads(managing reporting, escalations, fixes)
Manage/coordinate recurring issues and ensure long-term resolution through proper Incident and Problem Management
Act as a facilitator and coordinate between various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outages

143

Production Support Resume Examples & Samples

Highschool Diploma
Basic technical knowledge in automated equipments
Be available 24 hours / 7 days and 40hrs / week
Be in good physical condition, capable of lifting and moving goods boxes
Basic computer knowledge

144

Production Support Manager Resume Examples & Samples

8-10 years of related computer operations experience; including supervisory experience and
Interim Secret security clearance required to start
Microsoft SQL Server 2008; Windows 7 workstations; MS SQL Server Reporting Services (SSRS)
Recent hands-on experience managing network equipment including Cisco routers; switches; VPN; DWDM technologies such as Fujitsu; Enterasys switches; TCP/IP; WAN/MAN/LAN technologies; Fluke network tools; and monitoring tools such as SolarWinds and F5 BigFix IP load balancers
Candidate should have hands-on experience with setting up/managing a data center
Experience supporting projects at Department of State ? Experience managing operations with more than 20 personnel ? Understanding of refugee processing for resettlement ? Experience setting up environments in the cloud

145

EDI Production Support Resume Examples & Samples

4 years’ experience working in an EDI environment
4 years’ experience monitoring EDI transactions and performing research, analysis and issue resolution
1 years’ experience using SQL Server 2012
1 years’ experience using Ultra Edit preferred

146

Head IT Applications Production Support Resume Examples & Samples

Be the primary point of contact and relationship manager for the local business, country and other technology/operations leaders. The candidate must be comfortable with interacting with partners at a MD level in both written and oral English
Manage the local technology team, expected to be around 25+ permanent staff & 15 + outsourced team. This will include responsibility for hiring, training and performance management, change management, release management & problem management
Manage applications for critical local payments, dealing and clearing systems , regulatory & digital banking systems. This includes vendor management, BAU support, initiative planning and scoping for production activities
Manage and plan green zone activities
Manage current and next gen Technology,
Interface with local regulators , internal & external auditors to support audit and compliance reviews
Budgeting & SCM

147

ETL Production Support Analysts & Aux DB Resume Examples & Samples

Responsible for problem determination and resolution, and providing Root Cause Analysis
Manage Informatica users and roles in order to enforce data security, while making sure all users have the necessary access to perform their tasks
Perform installations, upgrades and maintain patch levels as required
Restore system continuity by contributing to incident and disaster recovery
Develop Ad Hoc Queries and extracts to support Operations
3-5 years’ experience with SQL
3-5 years’ experience with Oracle PL/SQL
3-5 years’ experience with Linux. Linux Admin skills desired
Solid understanding of ETL & Data Warehousing methods and technologies
Strong Understanding of Informatica PowerCenter - creating mappings
Informatica Administration experience desired
Solid troubleshooting/performance tuning knowledge of Informatica workflow/mappings
Excellent Customer Service skills

148

Production Support Resume Examples & Samples

This is a position for a Production Support lead to perform the following
Coordinate and maintain a strategic portfolio of GMCF application
Ensure that availability, integrity, and confidentiality of the existing production applications meet customer expectations and are in within the established Critical Success Factors and Critical to Quality metrics
Resolve incidents, manage changes and monitor change implementation in Production environment
Proactively monitor application performance and research root causes of performance deviations
Perform analysis on customer requests and maintain proper communication with the customers
Manage strict client security/controls requirements for sensitive/confidential financial data across portfolio: includes support of ACR, SCRP and MCRP input to business as necessary
Track and monitor changes on 30+ GMCF servers, with minimum downtime and prompt communication to business
Do code deployment requests on PROD, QA and Dev
Monitor GMCF system issues and work/coordinate with the vendor on resolution of the issue
Work with ITO to support upgrades and enhancements to the infrastructure. Work on issues/queries as the vendor have no visibility to client infrastructure
Track and update UNIX, database, Sitescope passwords on all environments and plan for a downtime to configure new passwords to the system
Work with a global user base of 100+ end users
Monitor system alerts that affects GMCF.s availability and support its resolution
Working knowledge of Production Support and System Analysis activities
Strong knowledge of Oracle, Unix and ETL technologies
Working knowledge of client Security and Controls policies and practices
Experience using client’s design and development processes, standards and tools
Strong depth of technical capabilities across various operating systems, development languages/tools and infrastructures
Ability to understand Business processes and work with a variety of business partners at various levels of management
Perform at an extremely high level of technical competence and maturity
Experience in Customer Support operations - customer satisfaction is a primary focus
Ability to translate technical details into business-like language combined with good written and verbal communications skills
Strong analytical abilities and ability to apply previously acquired knowledge
Team-oriented and highly motivated
Adaptive to a flexible work schedule
4+ Year experience in working with applications on the distributed platforms
4+ Year experience with Oracle 10g or higher
Experience with Unix/Linux, SQL, J2EE
Experience with Autosys or equivalent scheduling tool
Prior work in Application Management
Knowledge of ITIL methodology
Understanding of client Security and Control policies Candidate will learn support processes across a global finance and accounting application with distributed computing and relational databases
There is a huge learning opportunity of Security and Control processes, root cause analysis, continuous process improvement and the implementation of ITIL practices, while working with a global IT and Business team
B.S. Information Systems, Computer Science or equivalent work experience in the requested field

149

Production Support Resume Examples & Samples

Provide high-quality technical support for the suite of applications for our client
Take ownership of customer issues reported and see problems through to resolution
Recreate customer problems that may involve testing, debugging, troubleshooting and escalate to developers for resolution, when necessary
Document knowledge in the form of knowledge base tech notes and articles
Able to multi-task and manage multiple demands and projects within deadlines
Need to work with developers on the new leaders and onboard the new assets/ features to existing assets with proper documentation
Create/ review SQL scripts and responsible for pushing to live environments and smoke testing them
Experience on enterprise technical support experience
Should have good communication and customer interaction skills
Very good knowledge of SQL Server MUST
Good knowledge and experience of production support processes
Strong analytical and troubleshooting skills
Understanding of Load balancers and monitoring tools like SiteScope, Spectrum, SCOM etc.,
Follow standard procedures for resolution of the agreed service offerings following the SLA

150

Technical Project Mgr-production Support Resume Examples & Samples

5+ years of Technical Project Management experience in the midrange environment (AIX/Linux) with Java-based applications
Has a good understanding of architectural concepts (data, technical, and solution), issues, and trends, knowledge and understanding applications systems design, and integration
Experience with Automating Production Support a BIG BONUS
Candidate should be able to combine technical skills with overall application requirements to drive creative solutions
Must be an adaptable and self-motivated team player with strong analytical, organizational, and interpersonal skills
Able to work autonomously as well as collaborating as part of the team

151

Unix Production Support With SAS Resume Examples & Samples

Need a Unix Production Support with SAS experience
Previous Fannie Mae experience is huge plus
Strong Unix Skills
Remedy Or Service Now (Incident Management & Change Management)
Production Support Model
SAS Exposure
Handling Multiple Environments (Solaris , Linux , AIX, Windows) - Data transfer to multiple environments

152

Production Support Resume Examples & Samples

Establish production runs, ensuring that appropriate job control language & its documentation
Perform rerun and restart production jobs abend during dayshift. Define new calendars to production job scheduling; define, test and manage new reports to production Ammo/Webammo
Set up & Schedule new production jobs to run cross flatforms
Compile, reject, and/or promote batch and online programs to production 50%
Assist peer, Application Programmers and Systems Programmers in problem determination and resolution of job or system exceptions 20%
Review Jobs abend list daily
Collaborate with other ITG support groups to have job scheduling or procedure JCL modification. 20%
Participate as a member of the Bank disaster recovery program
Help ITG peers in running TOS script to validate new patches or system software’s implemented or upgraded to production. 10%
General Job Scope: Intermediate professional level role
Provides production support on multiple platforms
Works on multiple projects as a team member and may lead projects of moderate complexity
May coach more junior technical staff
DICE-3

153

Production Support Specialist Resume Examples & Samples

Validate data (transactions/customer information, etc), performing trending analysis, ensure the accuracy and quality of all data
Write/run reports to validate daily/weekly/monthly processing
Provide assistance to Cost Assurance and Revenue Assurance Teams
Point of contact for auditing requests
Provide support to vendors/system interfaces and end users
Support the Change Management process and create VCOPS for change implementations
Support ad hoc requests for new business requirements and product launches
Support the Revenue Assurance Team on all usage processing and provisioning related inquiries
Support all usage related requests from Product Management
Support application changes
Design and Implement short-term development efforts
Provide all data analysis support required to enable the business to successfully complete all month end close processing (journal entries, accruals, reconciliations and forecasts)
Perform system analysis and ad hoc reporting for Finance, Data Marketing, Legal, Business Partners, etc
Analysis of system processes/functionality to identify potential risks and/or opportunities
Provide support for meeting all quarterly and annual SOX requirements
Provide on call support
Address and resolve Trouble Tickets assigned
Validate newly deployed code to ensure no impacts to the vendors/customers
Identify monitors to ensure that the system availability is 99.97%
Identify opportunities to improve system health checks
Save time and resources through process automation
Proactively provide feedback to development and requirements teams when business gaps are found during the project life cycle
Proactively troubleshoot all critical production system issues and identify opportunities for process improvement/make recommendations
B.S. in related area or equivalent work experience
2+ years of experience in a related discipline
Experience in production support for applications written in Java, P/L SQL, PERL
Strong, thorough knowledge of Microsoft Office Suite, UNIX shell-scripting and writing SQL’s, XML, TOAD, MQ, WAS application deployment
Proficiency in all Unix platforms – Sun Solaris, HP-UX, IBM AIX
Basic understanding of the Software Development Lifecycle phases, including system analysis, design, coding, testing, debugging and documentation
Basic understanding of computing software, hardware and networking infrastructure
Ability to effectively negotiate solutions and deadlines with others at all levels of the business
Ability to effectively consult and communicate with internal teams
Ability to effectively multi-task and track numerous projects to completion
Ability to lead in a fast paced, changing environment and provide rapid turn-around on deliverables
Effective presentation, verbal and written communication
Available to work occasional evenings and/or weekends as needed for support of specific product, process, or system launches

154

Production Support Specialist Resume Examples & Samples

Work hand and hand with the shift OC technicians
Be the OC escalation POC for the shift and work with shift OC technicians and OnCue team
Major Incident Manager/Change Manager roles for ServiceNow and other tools
Monitor, analyze, troubleshoot and implement corrective actions of video delivery systems
Maintain and manage the knowledge articles and database
Work independently with ability to lead/coordinate medium projects and provide resolution for a wide range of complex problems which include installation and testing of associated hardware/software, scheduling/tracking and providing schedule/cost estimates to project team
Analyze customer requests for specific requirements and with planning, determine best operational solutions
Lead projects, provides guidance and training to less experienced personnel and or provides highest level of support. Makes recommendations that are generally followed by leadership
Experience in monitoring, analyzing, troubleshooting and implementing corrective actions of video delivery systems
Experience working in cable Headends, FiOS, IPTV, OTT environment, Hubs, Web Services, Servers or Video Network Operations Center
Experience with multicast IP video, IP transport, Headend/Hub device configuration, servers, monitoring tools or Web Services is required
Experience in Cable Headends, Hubs, IPTV, FiOS, OTT environment, Web Services, Servers and VOD
Knowledge and operational use of video/network monitoring systems with troubleshooting and resolution experience
Strong organizational & interpersonal skills with emphasis on verbal/written communication, including the ability to understand technical information and relay in concise manner to stakeholders
Willing to work in a shifted 24x7 operations environment including holidays and weekends
Experience working with command-line based applications using a UNIX or Linux OS
Preferred Educational Requirement - Bachelor Degree or higher in Computer Science - Network Engineering

155

Production Support Analysts Resume Examples & Samples

Identifies and resolves production issues
Assesses the health and performance of processes
Provides appropriate research support to business groups within the organization
Advises on options, impact on other business processes, and system priorities where appropriate
Defines specifications
Identifies potential process improvement areas and suggests options and recommends approaches
Performs basic updates to code and configurations
Bachelor’s degree (or current studies) in Computer Science, Information Systems, Engineering or related discipline or equivalent experience
Knowledge of SQL and relational databases, PowerShell or a similar scripting language and ETL processes is preferred
Ability to comprehend detailed project specifications as well as the ability to adapt to various technologies and simultaneously works on multiple projects
Ability to exercise good judgment, prioritize multiple tasks, and problem solve
Self-motivated with the ability meet multiple deadlines and manage changing priorities
Remote Desktop
SQL Integration Services
PowerShell or a similar scripting language
FTP (Filezilla)
ETL/SSIS (preferred not required)
Tableau (preferred not required)

156

Production Support Lead Resume Examples & Samples

Managing Production Support Shift Operations in India and Working with Global Team Lead
End to End Handing of Finacle application production issues from ticket assignment including Issues analysis, Code fix, SIT Testing, UAT Test planning (Scope , duration),UAT support for user, Source promotion to production
Document Production Support Processes and Reporting(xls, pivoting, ppt, swimlanes, etc)
Monitor and Track Finacle BAU release processes into production
Managing & Guiding the team members
Managing critical issues (managing reporting, escalations, fixes)
Manage communication for Major Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications with senior management
Strong stakeholder management skills with main focus on continuous service improvement, consistent delivery and stability of production
Establish required process for transfer of production support work to offshore in a risk mitigated manner

157

Production Support Resume Examples & Samples

Ability to train
Willingness to assume and learn new responsibilities
Proven housekeeping, sanitation, and detail cleaning skills (MSS)
Team oriented ability to work well with others
Willingness to work overtime when necessary
Good attendance and work record
Previous plant experience
Excellent safety record and awareness

158

Production Support Manager Resume Examples & Samples

Drive customer satisfaction through support offerings with emphasis on issue resolution and enhanced product usage; troubleshooting, upgrading, integration, and client service
Demonstrate and maintain functional and operational knowledge of Equator products and solutions; including integration methods, support and delivery, product lifecycles, security risks and remediation efforts
Manage clients' technical support requests to ensure efficient resolution of issues; collaborate with AM’ and work directly with clients and internal teams to resolve issues
Establish and maintain relationships with Equator support teams and facilitate client business intelligence and opportunities for improvement
Follow all documented processes to ensure visibility of the client's issue and/ or requests; ensure Equator values and standards met
Leverage and involve necessary resources as required according to the severity of the client's issue and priorities; serve as an advocate on behalf of client for issues requiring immediate solution
Maintain efficient and effective communication between client and the Account Managers
Facilitate proactive communications regarding product solutions, support and strategic objectives
Perform onsite reviews on behalf of client and recommend improvements for efficiency; maintain client engagement
Ensure compliance with Service Level Agreements as contractually documented. SLA's include, but are not limited to; customer status updates, issue escalation and responsiveness of Account Managers
Client Engagement / Support / Customer Service / Communication
Act as a dedicated support contact for multiple high level customers; assisting AM’s
Identify with and become accustomed to products and systems used by assigned customers
Demonstrate knowledge and understanding of Equator solutions, products and processes; driving solutions
Build relationships with key client decision makers; ensure customer satisfaction and engagement by confirming client expectations met
Work with internal and clients’ project management teams; confirm project on track and service levels maintained
Review contract and maintenance agreements; coordinate timely renewals for each client
Confirm accuracy of all customer renewal data in the system for which the PSM is directly responsible
Ensure ongoing and structured communications are maintained with assigned accounts
Coordinate and schedule onsite visits to enhance customer satisfaction and engagement; propose increased usage and functionality of Equator products and solutions
Bachelors Degree or equivalent combination of relevant education and experience
Minimum of 3 to 5 Years of client relations experience
Experience with Default Services and REO
Knowledge of the software industry and typical product deployment preferred; installation, troubleshooting, upgrading and integration
Versed in Microsoft; including Word, Excel, PowerPoint, Access, including client and server-side technologies
High level of business acumen and quick thinking; effective decision making
Self motivated and drive to succeed; work proactively with a minimal level of direct supervision
Experience working with and understanding contracts; effective negotiation skills
Organizational and administrative skills, including problem solving and analytical skills
Ability to manage technical projects and coordinate internal resources to solve technical issues
Strong relationship / customer management skills; experienced with multiple dedicated clients in technical support environment
Ability to multitask and prioritize job requirements; planning and coordination management
Strong personal interaction, presentation and phone interaction skills; ensure professional level etiquette
Ability to travel with minimal notice; on call as necessary

159

Developer Production Support Resume Examples & Samples

Fix issues in a timely manner ensuring guideline dates are met
Provide production support to customers (internal & external) through troubleshooting, problem analysis, and resolution to correct issues, including fixing code defects
Maintain and improve the stability of our applications
Assist analysis and troubleshooting during emergencies with our production systems
Code review changes in our biweekly maintenance releases
Code review selected changes in our 3 times yearly major releases
Support and maintain the company’s existing production software solutions and core technologies
Ensure application uptime by monitoring production applications
Active participation in quality assurance of products through the use of SciQuest standards, practices, and configuration management

160

Production Support Lead Resume Examples & Samples

Chair and participate in Project Working Group to improve production stability
Assist in the identification and development of KPIs
Create and manage regular dashboard reports for management review
Ability to interpret data to develop action plans to improve business processes
Ability to adapt to and be flexible with constant change and wear multiple hats
Passion for delivering a great customer experience at scale
Strong communication skills and ability to empathize with customers
Competitive spirit and ability to lead and motivate teams
Demonstrated financial and analytical skills
Team motivation through employee engagements programs
Ability to manage team size of 6-10 people
Effective communication, sound planning and organizing, customer relationship, analytical thinking, problem solving, prioritization and flexibility
Understanding customer needs and priorities to providing quality services
Can write and provide executive summary to senior management
Skill development for team to ensure smooth delivery
Can communicate to peers, senior line management and senior business stakeholders. Provides support during major incident calls and understands technical constraints of live application / service when articulating solutions and business workarounds to impacted business areas
Communicates clearly and concisely, using appropriate level of detail, terminology and style
Creates a logical plan, realistic estimates and schedule for any activity
ITIL foundation certified
Proven results in Incident/Problem/Change and Release disciplines
Production of high quality documentation
Experience in handling users/Helpdesk
Strong understanding of the internal and external environments required to deliver the IT solutions
Strong knowledge of key application area, recognised as application expert by their peers and subordinates
Strong and proven results in Incident Management and other ITIL disciplines
Working knowledge of exchange traded derivatives and cleared OTC derivatives business processes
Ability to learn and use new technologies
12+ experience (Banking industry preferred) in IT industry

161

Production Support Operator Resume Examples & Samples

Collects and distributes wire, insulating paper, leads, and other necessary materials needed to wind coil orders
Verifies that issued materials are the proper size/part number and checks for damage and proper quantity
Returns all unused materials to their designated locations insuring that materials are properly marked so that inventory accuracy is maintained
Must be familiar with the stockroom locating/stocking system and how to gain access using department PC and the SAP system
Operates paper sheet machine to cut insulating paper to specified length sheets
Sets up and operates the paper slitting machine which cuts rolls of paper for coil winding operation
Operates several machines for sizing, cutting and drilling materials used in the winding process. Assembles kits for coil orders and fills bins of stock coil materials
Cuts aluminum and copper leads
Assembles metal and box forms as required for daily secondary winding production and stores forms after use in their proper location
Must have a high school diploma or GED (General Education Degree) from an accredited institution is required
The ability to work in the United States on an ongoing basis without company sponsorship is required
No relocation is being offered for this position. Candidates must reside within the 50 miles of work location in order to be considered

162

Production Support B Resume Examples & Samples

Production support employees at each level are expected to perform work at increasing levels of skill and complexity as they gain experience
Reliability, communications skills, workmanship, and good judgment are essential traits
Maintains records, makes reports and completes related paperwork as required
Stores, handles, hazardous waste chemicals, such as acids, caustics, flammables, poisons and oxidizers in accordance with Federal, State, and Local Environmental Protection Laws
May require certification to pack and ship hazardous materials in accordance with DOT, 49CFR and IATA regulations
May operate trucks on public streets or highways ranging in capacity up to semi-trailers of ten (10) tons or more
Employee may input and retrieve data from computer systems and buy off their own work in order to complete their assigned tasks
May be required to learn and utilize business software applications to support operational functions
May be called upon to interface with other departments to assist in resolving material problems
Trains others
Clean-up of work areas, tools, and equipment
Will be required to perform the duties of the Production Support "A" classification as necessary to gains skills though on the job training
Tows and positions aircraft
Fuels and defuels aircraft and trucks
May require a valid commercial operator's license to qualify as a motor fleet driver
May be required to maintain a DOT physical examination certification
Requires the ability to read and write in English
Must be able to perform up to and within the prescribed physical and environmental factors of the essential job functions of the classification to enter and maintain employment in this classification
Position may require the ability to obtain and maintain a security clearance which requires US Citizenship

163

Production Support Manager Resume Examples & Samples

Overall quality of the IT Production Support for the G360 Program
Team management and career development
Bachelor’s degree in Computer Science or equivalent
10+ years of experience in Information Technology
5+ years of experience in managing Production Support for a critical global application working in a 24×7 operation and on/off shore support model
2+ years of experience working in a team that developed custom software
1+ years of experience in project management
2+ years of experience working with external software providers
Demonstrable ability to work independently, manage tasks to timely completion and appropriately escalate issues as required
Strong business and technical acumen
Strong analytical, research and problem-solving skills
Knowledge of Agile software development methodology is a plus

164

Production Support Operator Resume Examples & Samples

Assist Painters by prepping units and operating the crane
Assist Final Assemblers with bolted cover assembly and leak testing
Determine from the Order Process Sheet what parts need to be kitted for Tanking and Final Assembly. This includes assembling kits, unloading/retrieving tanks and cabinets from vans and staging areas, and sinking core/coil assemblies in tanks
Operate all material handling equipment such as forklifts, overhead cranes, and the gantry. Will also require a Commercial Driver’s License (CDL) to operate the flatbed truck to transport finished product between the plant and the outside storage yard
Assist Welders by building covers, leak testing, retrieving tanks/radiators, and operating the crane
Set up coils and cores on stacking tables in Wound Core Stacking and coils in the Stacked Core area
Serve as a back-up to Material Attendants to help unload interplant trucks and deliver materials to the line
Assist the Repairperson in the disassembly and repair of transformers
Ability to meet the physical demands of the position including repetitive lifting (up to 50 lbs), awkward positions, and inclement weather
High school diploma or General Equivalency Degree (GED) is required from an accredited institution
No relocation provided. Candidates must reside within 50 miles of the work location in order to be considered
Must be able to work in the US without company sponsorship
Previous forklift and/or overhead crane experience
Currently hold a Commercial Driver’s License (CDL)

165

Production Support Resume Examples & Samples

Education – High School Diploma, GED or equivalent work experience required
Skills – Strong typing and computer skills (Microsoft Word and Outlook), Strong communication skills, Must be well organized and detail oriented. iClosings Direct experience preferred. Ability to bend/squat and reach on occasion. Able to lift items up to approximately 15 pounds
Work Experience – Minimum 2 years of experience working with a title insurance company or other real estate services company preferred

166

Disclosure of Interest Production Support Resume Examples & Samples

Impact analysis for all new reporting functions for new products
Impact analysis of new or changes to existing regulatory rules
Work with regional Production teams to identify the prioritisation of enhancement work for remediation of exceptions, confirming requirements are known and understood by CTB/IT and assisting with implementation
Work with Production team, technology, CTB and Compliance to develop business requirement documents for system changes
Assist with the Implementation of regulatory or business-driven change (including process design, training and handover to the production team)
Perform gap analysis on process and procedures to identify control enhancements
Using LEAN tools to identify opportunities that will deliver efficiency, improvements and risk reduction
Draft test plans, execute user acceptance testing and co-ordinate testing inputs in line with ORC Testing Standards
Support Global DOI Initiatives
Knowledge of Disclosure of Interest regulatory obligations
Ability to work independently as well as part of a team, including interfacing across all levels at Vendor and MS
Strong Oral and written communication skills
Strong Analytical and problem solving skills
Ability to design and implement creative and flexible solutions to problems
Ability to co-ordinate efforts with IT support to enhance functionality of existing technology platforms
Ability to work to tight deadlines
Ability to partner with colleagues across functions and lead effectively across geographical boundaries
Strong experience of MS Office (Excel, Power Point and Visio)
Strong Functional knowledge of operations and trade life cycle
Familiarity with Morgan Stanley Operations systems, processes and frameworks

167

AVP, Production Support Resume Examples & Samples

Join a regional based team responsible for ensuring the smooth running of production F&O trading globally
Provide day-to-day application support to front-office trading systems, which includes monitoring all kinds of high-touch, low-touch and co-location flows, answering user queries, monitoring applications, release of changes to production environment and post-release checking
Located on the trading floor. Interact closely with regional and global business users (traders and operations staff) and other groups in Technology to ensure issues are addressed and communicated in a timely manner
Troubleshoot production issues to identify root causes and track issues to their completion
Work closely with developers and business analysts to plan system rollout and application updates, provide feedback on production system performance, and investigate production problems and identify solutions
Manage serious outages in production by interfacing between business, developers, infrastructure teams and management. Main tasks include: provide communication, take remedial actions to resolve outage, provide information to business to alleviate knock-on impact, work on post-mortem and follow-up actions for root cause identification, recurrence prevention, and any improvement in problem detection and resolution
Candidates should be prepared to work out of normal business hours on a rota basis such as on weekends, or early morning shifts according to business needs

168

Production Support Lead Resume Examples & Samples

Support production issues of a mission critical, web-based enterprise
About 10 years of experience in IT
3-5 years of technical production support experience
Strong Oracle database, SQL and PL/SQL skills
Experience using Oracle EBS Interfaces and/or APIs. Modules
Experience developing software with resolving issues in the technologies
Proven problem solving skills from problem assessment to solution selection

169

Production Support Resume Examples & Samples

Good experience with UNIX, PL/SQL, schedulers
Good knowledge of ETL process
Understanding of the importance for incident, problem, and change management procedures for day to day support activities
Knowledge of “Best Practices” in production support
Candidate must have a mind set to observe and absorb the entire day to day task in order to be able to support these applications at a later stage.Search Jobs US

170

Engineer, Post Production Support Resume Examples & Samples

Provide both first and second line support for the extensive post production facility including Video Edit, Graphics and Audio edit; diagnose and resolve issues with all aspects of the post production and storage environments
Work with the senior manager to plan upgrades for all Post Production systems, advising on systems enhancements and workflow development as required
Work with the senior manager to interface with the Disney IS to ensure desktop and broadcast infrastructure work seamlessly together
Work with key manufacturers and support vendors to achieve an appropriate level of service for the Disney lines of business
Manage the spares inventory and ensure stocks of spares are current and accessible
Knowledge and experience in Post production edit (Adobe Premiere Pro), Transcoding (Rhozet Carbon Coder/Episode Engine), Graphics (Adobe Creative Suite, Autodesk Maya, Cinema 4D) and Audio (Avid ProTools)

171

Senior Production Support Specialist Resume Examples & Samples

Study business processes in client or host unit and how they are automated
Examine business processes in unit to determine how they could be automated
Suggest best practices for smooth operation
Works with users of application that automates or executes their business processes
May be required to develop data extractions or develop reports from requests or requirements stated by clients
Use database, report writer, data mart, or specialized applications to generate reports or analyses
Support Application & Coordinate Application setup in DEV/SIT/ISIT/UAT/IUAT
May support application(s) in production
Note interruptions in lower environments that could translate into production issues and review methodology/process to prevent happening
Note interruptions or bugs in operation and carry out mitigation / problem management
Will be tasked to deliver workflow for proactive monitoring
Track issues and report periodically to group charged with monitoring uptime and efficiency of production application
Participate in project meetings to plan rewrite of addition to application in production or being revised for release into production
Will be assigned small projects for completion
Should be able to work in a matrixed environment
Knowledge of Operating Systems, Middleware, DB , WebServers, one or more batch control
Must be a very strong team player and should be able to work with little supervision
Candidates must have problem solving skills and be capable of breaking down complex situations to discover and resolve root causes, this applies to both technical issues and process issues
Good communication skills both verbal and writing with the ability to discuss issues with users
Experience in supporting all phases of SDLC
Experience supporting applications in a UNIX environment (5+ years)
Understanding of database concepts
Knowledge of UNIX Shell and Korn scripting for automation of tasks
Experience with Autosys job management for scheduling, monitoring, and reporting. port Analyst
Unix

172

Production Support Resume Examples & Samples

3 to 5 years experience in trade floor Production Support
Computer Science
Good understanding of Fixed income products (Credit and Swaps a bonus) with knowledge of Risk, Position and P&L Management, Order Management etc

173

Production Support Finance It-cts Resume Examples & Samples

Responsible for the proper functioning of existing applications and infrastructure
Identifying problems, crafting and aiding in implementing the solutions, and providing continuing support
IT Delivery/Control/Process/Stability
Professional Ethics Compliance and Risk Management
Industrialising the different processes
Dealing with support escalations from Level 1 team, including complex user and monitoring support queries, with as minimal as possible escalations to L3 teams
To create, update, amend relevant production support documentation
To deploy code/configuration change/releases into the pre & production environments
The duties of Senior Support Analysts can be broken into four distinct categories: prevention; correction; adaptation; and perfection
6 � 8 years of working experience
Hands on knowledge of ETL/Informatica
Hands on knowledge of Database � Oracle
Hands on support knowledge of Ledger system or PeopleSoft will be a plus
Work Experience in Business Objects will be plus
Hands-on experience of using tools such as Remedy or Service Now - Desirable

174

Production Support Associate Analyst Resume Examples & Samples

Moderate work experience within own function
Demonstrate willingness to work extended hours/days when necessary
Perform all work tasks in compliance with established processes and procedures
Some basic tasks are completed without review by others
Will assist with the troubleshooting of employee onboarding and access issues
Will coordinate and assists with employees PC hardware and software concerns
Will process assigned requests in a timely manner to ensure team work volumes are met
Works with helpdesk or other technology teams to ensure information on open issues requiring follow-up is current to assist in issue resolution
Performs other duties as assigned by management
Will participate in validating and approving MARx requests to ensure prompt processing
High School Diploma/GED
2+ years of Customer Service experience
Previous experience coordinating install, setup and testing of PCs or other technology peripherals
Must have hands-on experience using MS Excel, MS Outlook and MS Word (create/edit/open/read/write spreadsheets, emails and documents)
Must be able to work Monday-Friday from 7:30 am to 4:00 pm or 8:00 am to 4:30 pm, plus be able to work a flexible rotating schedule, including nights and weekends (Aug-Nov) potential for overtime with limited notice
Ability to lift, push and/or pull up to 50 lbs. repeatedly
Associate's Degree in a technical field
1+ years of experience with Optum Technology systems such as HPSM, UHG AppStore, Service Request Center, APS and Secure
Familiarity with use of Business Segment Liaison (BSL) Tools and Processes
Microsoft Office Specialist Certificate - (MOS): MS Office Excel 2010 or 2013
Experience using MS SharePoint
Experience receiving/performing assignments in a work queue
Experience working with a helpdesk ticketing system
Must have ability to communicate effectively and in a positive manner

175

Production Support Resume Examples & Samples

You will participate in cross-functional requirements and implementation discussions to review the impact of application changes
Work with business and product teams to prioritize and communicate status and progress toward daily and weekly deliverables
Participate in estimating the effort and timelines for delivery
Implement end-to-end setup for clients in the low-latency, high-frequency space including rollout to production, and post-release checks
Ensure comprehensive integration testing coverage exists by understanding the test scope and approach
Work with Application Development and Business Analyst teams to participate in solution design and ensure testability of functions and application
Present and/or escalate project and technical needs
Ensure quality delivery and stability
2 – 4 years' experience with Financial Information eXchange (FIX) protocol
2 – 4 years' Unix skills required
2 – 4 years' experience in trading technology required
2 – 4 years' experience with business analysis and project management
Client on-boarding experience preferred
Applications development or quality assurance testing experience a plus
Release management experience a plus - implementing production releases, running checks, ensuring environment stability etc

176

Production Support Lead Resume Examples & Samples

3+ years of experience with STARLIMS v9 and v11
3+ years of experience with testing STARLIMS applications
Knowledge of SQL Server
Knowledge of source control and Agile development
BA or BS degree
3+ years of experience with consulting or federal IT
Experience with working in a Federal IT or Fortune 500 IT company

177

Production Support Specialist Resume Examples & Samples

2+ years of experience with STARLIMS v9 and v11
2+ years of experience with providing production support and testing
HS diploma or GED
2+ years of experience with consulting or federal IT

178

Production Support Manager Resume Examples & Samples

Manage team of production support engineers for business requests and reported impact
Post-release testing
Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts
Troubleshooting of complex systems issues
Accurate tracking of support effort to enable effective management reporting
Enforcement of change management policy
Prior experience supervising staffing in a technology trading environment
Strong Communication Skills – both written and oral
Understanding knowledge on application Infrastructure components like database, middleware, Citrix, network
UNIX/Linux and Windows Server familiarity
Level of DB technologies (Sybase, Oracle) should reflect 2-4 years experience
Ability to work independently on projects and manage concurrent tasks

179

Production Support VP Resume Examples & Samples

Support the Seattle investment sales teams in pursuing new business and preparing sales packages
Perform complex financial analyses with minimal supervision, including cash flow projections, valuation models, and sensitivity analyses
Will be responsible for preparing materials for clients and leading the Due Diligence efforts as well as be on tours for properties the team is selling
Write offering memorandums and proposals for new or existing assignments/pursuits
Prepare presentation and pitch materials for new business pursuits
Evaluate due diligence materials including leases, financial statements and other documents related to the operation of commercial real estate assets
Gather and evaluate economic, demographic and real estate market data for input into project specific deliverables
Bachelor’s Degree with coursework in accounting, finance, economics and/or real estate, with exceptional academic credentials required (please indicate GPA on resume)
5+ years of work experience in Finance or Real Estate
Commercial real estate background (preferably with a firm engaged in brokerage, investing, consulting or appraisal) is required
Solid written and oral communication skills (applicant will need to submit previous work product)
Proficiency with Argus valuation software is not required but a working knowledge is strongly preferred
Ability to analyze qualitative and quantitative information and translate into strategic deliverables
Advanced internet research capabilities
Strong computer orientation and proficiency with Excel, PowerPoint and Word software is required
Ability to work independently and within a team on a wide variety of projects
Ability to be very detail oriented while balancing multiple projects
Ability to multi-task, work successfully under pressure and effectively manage time and workload
Ability to reprioritize tasks on a daily basis given varying team requirements
Advanced understanding of real estate fundamentals, economic metrics, and research processes
A desire to work within a diverse, collaborative, and driven professional environment

180

Shared Services Production Support Resume Examples & Samples

Strong communications skills is a must with business, development, and management
Minimum 4-7 years� experience in trade floor Production Support in Fixed Income
Very Strong investigative skills, matched by deep techincal and business knowledge
Self-starter who is confident to work on his own when required
Working knowledge of Fixed Income products (Rates, Credit, Securitized Products, FX, etc.)
Able to navigate in UNIX and Windows proficently,
Strong Unix skills, including reading and understanding the UNIX file system
Good Sybase/SQL knowledge and experience
Strong technical and analytical skills
Experience of deploying large scale global releases with understanding to follow up with all PR checks and ability to deal with any trouble shooting independently
Experience of monitoring software and maintaining and improving rulebases
Sentinel Experience, BAU support, setting up rules, updating configuration
Experience with electronic trading applications have connectivity to external trading applications such as Bloomberg, Tradeweb,eSpeed and MarkItWire to send/retrieve information
Strong SQL knowledge, able to trouble shoot DB issues, and build queries for table data analysis
Autosys setup and configuration, understanding of JIL definitions, and Max Run alarms
Good partnership skills working with both global support team and Development teams
Market Data types and its usage
Strong Excel knowledge

181

Cseries Technical Focal Engineering Production Support Resume Examples & Samples

Interact with the Delivery Manager in the C of A process, support any Transport Canada snag resolution requiring engineering/airworthiness support
Answer Customer questions & provide additional explanation of any major A/C discrepancy/flight snags resolution
Collect & communicate to management entry in-service issue reported by the Customer
Go on Customer flights when required
You have a minimum of 3 years experience in airframe design experience in aerospace

182

Production Support Resume Examples & Samples

Experience should include inventory management, shop floor scheduling and MRP systems
Aerospace experience with inventory and shop floor scheduling using SAP highly desirable
Due to ITAR, all applicants must be a US Citizen or a current Green Card Holder

183

Production Support Manager Resume Examples & Samples

3+ year's experience in s similar application support management in Financial Services
ITIL know-how
Excellent troubleshooting and analytical skills
Strong stakeholder management experience
Fluent English and Japanese skills (including reading/writing in both languages)

184

Production Support Lead Resume Examples & Samples

The new hire will support a portfolio of applications in the Mainframe applications (Deposits, CIS, Cheque & Giro, Loans) area
Liaise with Delivery, Infra, Network and vendor teams on support matters – performance & upgrades/migration
Review and inspect work products/deliverables by delivery teams & vendors/service providers
Work with the delivery & vendor teams to provide timely resolution to production issues and tracking issues to closure
Provide continuous monitoring and improvement of systems – job automation, performance tuning, capacity planning
Willing to provide 24X7 on-site / on-call support

185

Production Support Manager Resume Examples & Samples

Bachelor’s degree or equivalent experience
Experience in managing Production Support for Mission and Critical Application working in a 24x7 operations and on/off shore support model
Experience of management, staffing, strategy planning, problem solving, crisis management, risk management in Production Support
Should have strong experience in a Linux & Oracle environment. This will be critical for managing the production team
Strong knowledge of Production support practices for managing applications involving middleware technologies Weblogic, Tomcat, Jboss, OHS/Apache)
Knowledge of the Windows and various Open System Hardware platforms is essential
Strong knowledge of batch automation (ESPx/dSeries/Autosys), ETL tools, ODI, SOA/BPEL, IBM MQ
Knowledge on Hardware virtualization, Cloud, DevOps tools and concepts
Experience in communication and presentation
Ability to play a cross functional role, interfacing with different functional teams onshore and offshore and influence technical and project directions
Ability to interact and lead conversations with both internal and external stakeholders and customers
Effective communication and decision making skills

186

Ci-production Support Resume Examples & Samples

Good analytical, problem solving and communication skill
Self motivated and able to follow through when given a task
Hard working and fast learner
Preferably has computing background

187

Production Support Resume Examples & Samples

8 + years of experiene in Informatica development/production support. Ability to understand and architect ETL solutions for production support activities
Provide L1\L2 tier production support (oncall rotation ) for ETL jobs in production
Able to understand\write roubleshoot shell scripts and sql (Oracle) for regular maintenance jobs to improve performance and uptime of Informatica platform
Collaborate internally with BIDM and external sources to maintain SLA and provide escalations
Maintenance of the Informatica ETL platform infrastructure (upgrades, patches, health monitoring). Worked on Change Management Tools to track all the incidents and changes and to plan the production changes as per the change management policies
Troubleshooting ETL jobs and follow escalation procedures to resolve the issue
Collaborate and work with development team on L3 issues and follow the task to completion
Provide on call support for Informatica ETL jobs (on rotation 24x7)
Participate in BIDM IT upcoming releases, risks, mitigation plan and create implementation plan
Ensures adherence to bank and information systems policies and procedures, security measures and audit standards
Able to understand process quickly and apply processes for the BIDM Prod-Ops
Team player and mentor junior support engineers

188

L Production Support Lead Resume Examples & Samples

Lead the IBD&GCM Production Management Team
Define and execute upon measurable objectives to ensure the team?s goals are being accomplished
UNIX ? Admin level knowledge

189

Production Support Resume Examples & Samples

DEP or DEC or related diploma
Microsoft Office knowledge is a plus
Fluent in French and English
Based technical knowledge
SAP knowledge
Able to work 24/7 and 40 hr per week
Good physical condition to be able to lift and place boxes
Food industry experience
Critical and analytical sense
Team work oriented
Flexible
Proactive
Quality oriented
Health & Safety conscious

190

Production Support / Test Automation Engineer Resume Examples & Samples

Works closely with users to complete support requests
Troubleshoots issues and performs analysis to identify root causes
Takes responsibility for meeting established Service Level Agreements
Performs application installations and configurations
Performs smoke testing of environments after they have been refreshed
May attend production meetings, relating issues/concerns and providing responses to past issues
Assists with test automation activities (Design and develop automated test suites, automate existing regression test cases, create/maintain scripts and tools to aid testing activities)
May assist with development activities
Participates in
Bachelor’s degree in Computer Science, Informatics, a related degree, or equivalent experience
Technological background and knowledge of technical concepts and practices
Understands hardware and operating system issues as they apply to application life cycle
Experience with RDBMS and SQL statements
Experience using the Java Programming language
Experience using TDD/BDD tools (JBehave, Cucumber, Spock, TestNG, JUnit, etc.)
Experience with Maven, Subversion, GIT, Jenkins, Jira and Confluence
Understanding of software development lifecycle and process methodologies, including agile experience
Excellent analytical abilities and problem solving skills
Demonstrates working knowledge of scientific principles, software language, and computer systems
Positive attitude, ethics, and values
Organized, self-motivated, goal-oriented
Values-based personality with the ability to work selflessly in a team environment
Ability to maintain positive and healthy relationships with all project team members and customers

191

Production Support Internship Resume Examples & Samples

Effective communication (both written and verbally) and interpersonal skills
Proficiency with computers, including the Microsoft Office (Excel, PowerPoint & Word)
Demonstration of sound leadership skills with a sense of urgency to obtain results
Ability to effectively work cross functionally with various groups including, Materials, Purchasing, Supply Management, Engineering, Contract Logistics Center, Finance, HR, EH&S, and IT
Have a good understanding of lean principles and value stream ownership
Support ACE/continuous improvement processes and initiatives for functional areas of responsibility
Demonstrate commitment to achieving EH&S goals and objectives including compliance with all applicable policies, procedures, and training requirements for a safe workplace
Person must be willing & able to work in a fast paced production environment
Basic understanding of electrical assembly and sheet metal fabrication a plus
Be a voice for ACE (our business operating system) and train team members while completing daily tasks
Strong time management and organization skills; ideal candidate aims to continuously improve and meet stretch goals with a positive attitude
Uphold company values, ethics, mission, and vision

192

Opportunities for Production Support Resume Examples & Samples

Handle day to day issues including daily health checks of applications and processes, working closely with End users, Development staff and Infrastructure teams, to prioritize and resolve tickets or provide work around
Monitor activities/processes of production to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
Own incidents and problems and work to get to detailed root cause analysis and suggest workarounds and/or solutions for recurring issues
Implement continuous process improvement, including but not limited to , policy, procedures, and production monitoring
Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing
Develop and maintain relationships with technical staff, end users and clients
Promote a collaborative Team environment that fosters creativity, innovation and high performance
Must be very detailed oriented and very organized
Must demonstrate the ability to effectively communicate verbally and in writing to the team, management and the customers
Possess fantastic trouble-shooting skills, are driven to help internal/external customers and have the ability to dive deep into a new product to learn it inside and out
Demonstrate sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information, ability to reach sound decisions quickly
3+ years of experience in Operations/Production support
Experience in data analysis, PLSQL, and T-SQL
Experience in UNIX/Linux environment
Experience in UNIX shell, Perl scripting
Strong technical knowledge, SDLC, and software development background is a plus
Experience working in financial services industry is a plus
Must be able to multi-task in a complex production environment and quickly acquire broad knowledge of applications
Articulate bi-lingual communication skills (written and verbal)
Self starter with confidence to drive issues through to completion in highly pressured environment
Strong problem management and problem investigation skills with ability to learn new skills quickly to value add in problem focus areas
Multi-disciplined technology skills encompassing some or all
2+ years working in a support capacity in a time sensitive environment,
Familiarity with the Unix and Windows Operating system and environment
Financial institution experience or exposure a plus

193

Production Support Monitoring Analyst Resume Examples & Samples

7+ years implementing application performance monitoring solutions
Familiarity with Unix and Windows Server operating systems , Netcool, Sitescope
Familiarity with Networking and Storage concepts
Relational database concepts and experience with SQL queries
Good Understanding of Monitoring
Understanding of the Agile Methodology
Knowledge of Oracle, SQL etc

194

Production Support Assistant Resume Examples & Samples

Daily production reports
Invoice coding
Oil Inventory reports
Variance reports
Cost tracking
Downtime reports
Additional Desired Qualification
Comprehensive understanding of business unit’s related terms, is preferred
Working knowledge of the oil and gas industry

195

Production Support Resume Examples & Samples

The successful candidate will possess solid hands-on technical and business knowledge with an emphasis on cash equities, portfolio /program trading and US / North American markets
She or He must also demonstrate a keen sense of urgency and initiative demanded in fast-paced trading floor environment
Along with sound technical concepts and deep understanding of trading systems, the candidate will demonstrate good teamwork, clear and decisive communication, client relationship skills and a proactive approach across the spectrum of production support competencies
Upward of 2 - 3 years relevant Production Support/Development on the equities floor
Solid understanding of basic financial market terms & concepts
Solid experience in SQL, Linux/Unix, Shell scripts, PERL/Python scripting and Release procedures and best practices
Knowledge/prior experience of Windows NT, Windows GUI trading frontends
Ability to understand/explain/analyze trading flows, trading order blotters, interactions between trading systems
Knowledge and experience of interacting with trading system development teams to release and support system changes in dynamic environment
Knowledge and prior experience of US market regulatory requirements
Good grasp of US/American /International equity markets, order types
Knowledge of algorithmic trading basics and FIX protocol
Team player and collaborative working ways
Track record of partnership and proactive support
An unbridled enthusiasm and desire to be the best in class
Unwillingness to accept status quo and a passion for driving continuous improvement
Must be motivated
Exposure to Problem, Change Management
LI-DK1*

196

Production Support Resume Examples & Samples

Candidate will be given a chance to support various suite of applications ranging from Trading tools, market connectivity, risk monitoring
Opportunity to collaborate with global teams, both internal and external
Exposure to front-office platforms
Quick Learner
Good Problem solving skills
Good understanding of computer science fundamentals

197

Production Support CA, Indesca, JCL, IBM Resume Examples & Samples

Good experience in IT production process support to provide operational batch support, successfully maintain day to day operations and document activities accordingly on a 24/7 basis
Experience in Batch monitoring, support and abend resolution
Involved in Production Support working knowledge in Workload Automation, CA products including CA-7/11, Indesca, JCL, IBM Utilities, basic Unix and Windows knowledge, change management (Harvest, Endevor)
Monitor all CA-7 queues to ensure there are no processing delays including, request queue, ready queue and active queue. Late queue entries require immediate attention
Expertise in Batch Monitoring and Job Scheduling
Experience with Harvest, Endeavor and lifecycle management of JCL and Controlcards
Ability to troubleshoot cross platform processing issues including connectivity, permissions
Ability to monitor a Production Environment including PMS, CMS, RS3, Payroll, Agent Commission and Billing
Basic knowledge of business technology including billing processing, PeopleSoft processing, Payroll processing, Marketing, Claims & Policy mgmt. systems, Audit, Electronic Data Interchange file transfers

198

EU Non Production Support Lead Resume Examples & Samples

You will lead Non Prod Support team at Prague which you will help to build
You will Assist defining the overall Non Production Support strategy
You will own and drive environment improvement initiatives and setup processes to interface with global NPS teams and other stakeholders for follow the sun global support
You will interface with Global Development leads, from AVP to Managing Directors, with respect to testing and supporting their applications
You will assist defining consistent global detailed daily procedures to assist with the completion of all required tasks
You will set up global consistent process to monitor processes and update start, stop, and monitoring scripts when necessary
You will oversee troubleshooting of problems and either solve or serve as point of escalation
You will oversee global deployment of new software releases when necessary
You will communication of status of the test environments to project teams and management, which includes blocking issues, risks and changes that may affect the project deliverables and project schedules
You will cooperate with EqDevOps on the strategic deployment strategy and get involved in the analysis phase and cooperate with EqDevOps and RTB teams in order to come up with the strategic, flexible and automatic deployment toolset to move all of our application estate to cloud
You will extend the NPS Portal that was previously built by Prague NPS team to support all environments and all applications and integrate it with the BATHS framework too so that the availability of all the applications in Equities is well known and visible to everyone
8+ yrs experience with environment support
Ability to manage small team
Solid understanding of release management methodology, processes and procedures
The person should possess wide and deep technology knowledge. Experienced in using Enterprise Service Bus, SOA, classic ASP, and middle-wares such as Tibco RV or Solace etc
Strong ability to lead process enhancement activities for development, training, metrics and assurance
Equity business knowledge – Cash, Prime, Derivatives

199

Production Support Business Analyst Resume Examples & Samples

Possesses thorough understanding of standards, concepts and principles of the discipline and applies this knowledge to solve practical needs of the business
Assesses business impacts and determines issue priority to minimize business disruptions
Applies understanding of discipline and practice to resolve a variety of production issues
Supports recurring activities such as month end processing and sales events as necessary
Understands existing workflow and current business processes and is able to apply this knowledge to resolve production issues
Works directly with business stakeholders and technology partners to provide status updates and information as needed
Partners with Product Owners to drive requirements and ensure solutions align to long-term product roadmap
Owns and drives multiple concurrent issues to resolution in a fast-paced production environment
Conducts and coordinates root causes analysis for production issues and documents findings and applies learnings to help prevent future issues
Works with delivery and project teams to enable the smooth transitions of new features and tools to the Production Support team with minimal disruptions to current business users and systems
This position may be required to perform other related duties as assigned
1-3 years business systems analyst experience
Familiarity with Nordstrom business processes and systems
BA/BS degree or equivalent or suitable work experience as business systems analyst

200

Vaccine Production Support Resume Examples & Samples

Assist with the direct processing of materials and the associated hourly workforce to ensure attainment of business results
Effectively collaborate with a work team with motivating others, ensuring performance, schedule execution, task coordination, equipment and area preparation and effective administration of personnel policies and procedures
Ability to manage conflict; affect resolution to technical and personnel challenges is key; openness to change; and the ability to affect positive change
Willingness to work off-shift and weekends
Ability to focus on and obtain results
Ability to effectively collaborate within and across an integrated manufacturing team
Ability to enact conflict resolution
Ability to effectively respond to change
Excellent analytical and organizational skills
Leadership and interpersonal skills to motivate direct reports and peers toward the achievement of production goals
High personal integrity, credibility and energy
Flexability to perform related tasks to support the business
Computer literacy in MS Office, Word, Outlook, Excel

201

Senior Production Support Specialist Resume Examples & Samples

Day to day system monitoring and health check
Manage production incident and deal with client’s FIX order flow issues
Work closely with e-Client Execution Service to on-board FIX clients to trade various products and markets with HSBC
Support testing and implementation of various integration projects with external and internal parties
Prepare and execution production changes
A Bachelor’s degree or equivalent experience with a major or minor in computer science or related field and a minimum of seven to ten years proven and progressive experience, including a minimum of three years’ experience in project management required
In-depth experience in operating and supporting high-availability high performance FIX environment in a global real-time trading environment
Proficient in the FIX protocol
Sound technical knowledge and hands-on experience in at least one of the following area
Strong Unix / Solaris / Linux administration skills
Proficient in Unix Script Language: Perl, Korn/bash/c-shell
Familiar with Java programming with J2SE / J2EE framework, JMS, socket, SOAP
Point-to-Point and Message Oriented Middleware such as TibCo Rendevous, TCP Socket, RMI and RMDS, and Low Latency technology such as 29West, LLB
SQL database such as Oracle, Postgres, MySQL
In-memory distributed cache such as Hazelcast, Coherent
Exposure to monitoring and analytical tools such as Geneos, Grafana, Splunk

202

Production Support Inspector Resume Examples & Samples

Hands-on and highly service-oriented
Must be able to interact with manufacturing associates, manufacturing supervisors, technician and engineers
PC application skills: MS Office, Excel, Word, Project
Able to utilize inspection tools/Able to perform visual inspection
Familiarity with cGMP
Previous QA Inspector experience
0-2 years’ experience in medical device manufacturing
Previous auditing experience
Basic instrumentation and electrical knowledge

203

Director, Production Support, Card Services Resume Examples & Samples

Scale: 24/7 production support for critical commercial applications
Accountability: ownership for several core and ancillary systems managing 100M+ daily transactions
Visibility: cross-functional collaboration with various departments throughout the division and enterprise
Change Agent: process improvement and strategic initiatives
Responsible for hiring, retaining, mentoring and building a top notch team within Operations
Maintain the 24/7 health of the technology platforms including HP Nonstop, Unix/Linux, IBM mainframe and Wintel environments
Develops and implements a Technology Operations & Support Service strategy for the platforms supported that aligns with the mission and goals of IT Operations as a whole
Champion the process improvement initiatives across Enterprise Technology Operations and the business to ensure that optimum customer service is obtained
Manage application and system walk-through of technical and operational features, functions and attributes as participant/leader of project teams
Direct team of analysts from multiple disciplines in the trouble-shooting, identification and correction of system and application errors
Maintain performance metrics for critical business applications
Provide leadership and team support, managing escalations
Manage team administrative tasks
Document standard operational procedures
10+ years of related business experience, with a demonstrated ability to navigate matrixed organizations to facilitate system optimizations which maximize enterprise architectural best practices
3+ years’ experience in the Financial Services industry with experience in transaction processing within an operational environment and technical infrastructure
Agile, adaptable mindset that enables effective complex problem solving and understanding the tradeoffs between the ideal solution and pragmatism
Strong organizational leadership and communications skills – from the leadership and management of employees to managing C-Suite and board level discussions on technology investments
Comfortable in Agile and DevOps environments
Demonstrated ability to lead multiple teams in the delivery of complex projects
Previous experience creating and documenting processes and procedures
Excellent organization skills, with the ability to effectively manage multiple projects, and prioritize team workload and issues
Strong business and financial acumen
15%

204

Production Support Resume Examples & Samples

Ensures Service Operations team provides optimum service level to the business lines that it is supporting
Takes overall responsibility for the resolution of incidents and problems within the team. Oversees the resolution of complex incidents. Ensure that Analysts apply the right problem solving techniques and processes
Assists in managing business stakeholder relationships
Assists in defining and managing OLAs with GTO stakeholders
Maintains Client Services position within the full process orchestration
Ensures that the team understands OLAs and resources appropriately and are aligned to business SLAs
Ensures that defined GTO Production Management service operations and support processes are adhered to by the team. Makes improvement recommendations where appropriate
Approves/signs-off for production of new components and services
Approves/signs-off for changes to existing components and services
Interfaces with Production Management work streams to ensure increased stability: Change Management team – retains ultimate approval for any Global Change Management (GCM) item that affects specific business production environments. Problem Management – ensures remediation plans are understood by Application Services and business stakeholders. Deployment Management – approves and agrees to schedule for deployment. Governance – ensures all responsibilities for each business area are on track and delivered
Works with COO team for central compliance
Displays awareness of the Client Services book of work, projects prioritisation and resources related to all deliverables for the businesses that are under management
Provides business specific metrics for production management for current and potential issues – provide thresholds to ensure timely remediation
Prepares for and, if requested, manages steam review meetings. Makes suggestions for continual service improvement
Manages escalations by working with GTO functions to accurately resolve escalated issues quickly
Identifies required metrics and ensure they are established, monitored and improved where appropriate
Provide strict production gatekeeper function by reviewing the solutions coming from CIO team and ensuring that nothing goes into production operation unless all prerequisites have been met and that the different component operators accept it
Provide regular and reliable reporting of relevant data to meet management requirements
Understand thoroughly the end to end application support process and escalation procedures, become fully conversant with all support tools that will be used to provide effective support in the relevant area (i.e. service operations)
Provide input and contribute in Production Management related audits
Engage with other service management groups to understand business requirements
Ensure policy-compliance for dbRAMM, SOX, ASG, ISP, Audit, etc
Work with Release Management and Transition Management on application configurations changes
Responsible to update the Runbooks and KEDB as and when required
Participate in all BCP and component failure tests based on the run books
Event monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment, and acting on instruction of a run book
Take ownership for own career management, seeking opportunities for continuous development of personal capability and improved performance contribution
People Management
Work with team members to identify areas of focus, where training may improve team performance, and improve incident resolution
Participate in team training events, where appropriate
Mentor and coach members within the team by providing provide career development and counselling, as needed
Assist team members in setting performance targets; and manages performance against them
Identify team bottlenecks and takes appropriate actions to eliminate them
Actively support the COO strategy, plans and values, contributing to the achievement of a high performance culture
10+ yrs experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function
Service Operations experience within a global operations context
Proven experience in Client Services function
High level of customer awareness and commercial focus
Global Transaction Banking Experience is a plus
Extensive experience of supporting complex application and infrastructure domains
Experience managing and mentoring Service Operations teams
Broad ITIL/best practice service context within a real time distributed environment
Experience managing relationships across multiple disciplines and time zones
Ability to work in virtual teams and in matrix structures
Working knowledge of ITIL process tools tools (i.e. Remedy, ServiceNow etc.)
Good understanding of Oracle, MS Sql databases, Java J2EE, Tomcat, Weblogic, IIS and DotNet. Working knowledge of Unix shell scripts
Ability to manage a team of vendor resources to support global applications is preferable

205

Production Support B Resume Examples & Samples

Training others
Will be required to perform the duties of the Production Support "A" classification as
Necessary to gains skills though on the job training
Must be able to perform up to and within the prescribed physical and environmental factors of the essential job functions of the classification to enter and maintain employment in this classification. A detailed analysis of essential job function physical and environmental factors is on file in the Human Resources Department and the First Aid Center

206

Production Support M / F-vie Beijing Resume Examples & Samples

Assist function team to work in team process and quality enhancement
To work with function managers on job assigned – production or projects
Help to follow up major tasks or issues related with production
Process and procedure updates
Coordinate cross dept discussion and issue solving
Contribute to team mindset enhancement - client service and risk control
Involve in team training material design and conduct certain trainings if necessary
Other production managers assigned tasks

207

Production Support Specialist Resume Examples & Samples

Pharmacy Technician in Training (or full Technician license) in your state, with the ability to become fully licensed and certified within 10 months of hire
Must be available to work a shift 3 weeks a month: Monday-Friday 8am-4:30pm EST and 1 week a month: either Tuesday-Saturday or Sunday-Thursday from 11:30am-8:00pm EST. *Please note all times are in Eastern Standard Time zone
Ability to remain calm and deescalate tense situations
Experience with SQL
Knowledge of Pharmacy applications (ePost and/or ScriptMed)
Pharmacy Technician Certification (PTCB)
Previous computer systems experience (Argus, Computer Associates Service Desk, MS Office Suite)

208

Production Support Resume Examples & Samples

5+ years of installation support experience
Work effectively as part of a team in a dynamic, fast paced environment
Apply enthusiasm, drive and initiative to deliver superior service
Ability to quickly adapt to new technology or concepts

209

User & Production Support Resume Examples & Samples

Several years of successful management of customer facing teams and proven track record of leading by example
Excellent written and verbal communication skills and relationship building
Energetic, proactive and forward thinking with clear leadership abilities to help drive team changes and improvements
Familiar with Legal and compliance functions is desirable
ITIL v3 Foundation certification is desirable

210

Production Support Resume Examples & Samples

Day to day management of eCommerce production incidents and infrastructure including Portals, Feeds, Hardware, Software, DR
Create and maintain key relationships with dependent teams within the bank such as eCommerce Dev and Test, Operations, STP, Infrastructure and other global support teams
Client On-boarding to eCommerce systems
Maintain relationships with systems users
Ensure all processes and procedures are created, signed off and adhered to including all bank standards processes
Release management and deployment of new enhancements and components into the eCommerce production systems environments
Manage change control and release process into production
Create efficient client on-boarding process flow, and drive adoption of platform
Create Standard Operating Procedures (SOP’s) for eCommerce support team and group
Test and Implement minor systems changes (configuration and non-development)
Capital Markets experience is a must and experience in FX trading platform is desirable and added advantage
Good client facing skills
1- 4 years’ experience in a production support related role
Must have development experience in Java. Candidates who have development background however would be happy to take support role
Good unix & shell scripting skills
Capital Markets back ground / FX knowledge would be an advantage
Reuters RET, Unix, SQL
Experience with eCommerce platforms in an investment banking arena

211

Production Support Lead Resume Examples & Samples

Monitor the environment health, and drive improvements to enhance availability and performance
Utilize strong technical aptitude on a daily basis with experience in SFTP, Batch Execution (TWS), Oracle / SQL Databases, UNIX / Linux Operating systems, Service Based Architecture, Monitoring
Identify and remediate failed batch and real-time processing events
Manage Critical incident call support (24x7)
Drive technical team members to restore services in a expedited manner
Take a lead role in technical problem solving
Demonstrate a strong understanding of issues, including in-depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate SMEs as needed to drive incident and problem management
Ensure overall organizational support goals are met (i.e. SLA, incident / problem reduction, application availability)
Coordinate root cause analysis efforts for permanent resolution on all incidents
Identify opportunities for automation and operational efficiencies
Ensure support readiness prior to the deployment of any change to the production environment
Customer service orientation is a key to success - on a daily basis, you will collaborate with internal business partners, engineering teams and other technology professionals
Create and share technical knowledge documentation
Provide release support for code deployments
Ability to adjust both written and oral communications to a variety of different audiences
Ability to work independently and as part of a team to complete assigned tasks
Mentor junior team members - providing training and technical direction as needed
4+ years of experience supporting relational databases
4+ years of technical applications support preferably in a hosted services environment
2+ years of experience with UNIX based operating systems
Strong troubleshooting and analysis skills
ITIL experience including incident, change and problem management
Technical leadership, with a track record of driving shortened issue restoration and problem resolution over time
Ability to anticipate and drive change
Possess strong technical aptitude, and ability to quickly learn/adopt new processes and technologies
Knowledge of healthcare, healthcare payer services, related terminology, and process flows
Knowledge of data integration tools
Project management experience (technical)
Experience with UNIX and Shell Scripting
Knowledge of XML, SOAP and WSDL
Knowledge of SVN or any other source code control systems
Knowledge of ServiceNow, or similar tool
Experience with WebSphere
Experience with Java / J2EE / JSP / JSF development
Experience with Waterfall and Agile methodology
Undergraduate degree in applicable area of expertise or equivalent experience

212

Production Support Lead Resume Examples & Samples

Accountable for delivery of production support service from onsite location (Singapore) closely working with function Leads
Manage production floor for major production incidents
Ability to deliver in high pace and dynamic environment
Manage team pulse on the ground and closely work with Production owner for timely resolution of any issue in proactive manner
Establish working relations with team and adhere to production support processes in a risk mitigated manner
Establish required KPI’s & SLA to measure the performance
Manage/coordinate recurring issues and ensure long-term resolution through proper Incident and Problem Management with function leads
Overall local team management with function leads including identifying recruitment need, hiring, training etc

213

Vaccine Production Support Resume Examples & Samples

Ability to work third shift (00:00 to 08:00)
Willingness to work weekends
Flexibility to perform related tasks to support the business
Two (2) years working experience in cGMP pharmaceutical environment
Experience working within a Union environment
Technical writing experience related to investigations into manufacturing process variation

214

Non Production Support Resume Examples & Samples

Lead Non Production Support team in US
Assist Global Non Prod support Head in defining and implementing Non Production Support strategy
Own and drive environment improvement initiatives and setup processes to interface with global NPS teams for follow the sun global support model
Interface with Global development leads, from AVP to Managing Directors, with respect to testing and supporting their applications
Assist in setting up global consistent process to monitor processes and update start, stop, and monitoring scripts when necessary
Oversee global deployment of new software releases when necessary
Own and resolve issues with regular communication to stakeholders in line with NPS incident management standards
Cooperate with EqDevOps on the strategic deployment strategy and get involved in the analysis phase. Collaborate with EqDevOps and RTB teams in order to implement strategic automatic deployment toolset and to move all of our applications estate to cloud
Extend the NPS Portal that was previously built by Prague NPS team to support all environments and all applications and integrate it with the BATHS framework too so that the availability of all the applications in Equities is well known and visible to everyone
5+ yrs experience with environment support
2 + yrs Equity business knowledge – Cash, Prime, Derivatives
4 + years of UNIX / LINUX shell; basic SQL; and Scripting language Perl or Python is mandatory
Good incident management skills
The person must possess wide and deep technology knowledge. Experienced in using Enterprise Service Bus, SOA, and middle-wares such as Tibco RV or Solace etc
Cash Equity business knowledge
Ability to multi-task effectively
Working knowledge of monitoring solutions
Working knowledge of middleware architecture (MQ, Tibco, Solace, etc.)
Working knowledge of supporting J2EE containers and applications
Cash Equity business knowledge – understanding of order flow life

215

Rates Production Support Resume Examples & Samples

Support of all FO production applications - this includes appropriate escalation and ownership to completion of all reported issues and requests
Interaction with various application development teams to ensure proper delivery of new applications, upgradeseleases and to maintain a high-level of ongoing support for all production applications
3 to 5 years of experience in trade floor Production Support
Bachelor�s degree in Computer Science or related field
Experience with electronic trading applications that have connectivity to external trading applications such as Bloomberg, Tradeweb,eSpeed and MarkItWire to send/retrieve information
Able to navigate in UNIX and Windows proficiently, reading and understanding the UNIX file system
Excellent communication skills, ability to multi-task, and work towards tight deadlines
Sense of urgency when handling production issues impacting the desk irms ability to do business

216

Production Support Specialist Resume Examples & Samples

Serve as the primary operations contact for merchants in the custom print category, primarily supporting cards, invitations, calendars, and corporate identity products: assist in navigation through supplies management, manufacturing capability assessment, product testing, and other operational activities inherent in delivering internally-manufactured product
Serve as the software product owner for Print & Marketing Services’ product item master and pricing applications: visit and work with sales teams, store associates, and production teams frequently; understand needs to enhance product, service and pricing definitions; maintain software backlogs; and partner with Global Technology teams to plan and evaluate sprints and releases within an Agile software development framework. Formal Scrum Master and Product Owner training will be provided for applicants possessing suitable aptitude who lack Agile experience
Collaborate with other software product owners for order intake, print production management, and quoting platforms to deliver fully-coordinated and supported solutions aimed at a constantly improving selling/ordering experience backed by smooth and reliable production and fulfillment processes
Maintain sell-side material and services data within Staples’ enterprise product item master as well as production component data within the print management information system in direct support of intended product offering and supporting production flows
2 to 4 years
Successful experience selling short-run print, preferably in an inside or field sales organization
Strong computer skills and demonstrated aptitude to learn and grow in a technology driven environment
Excellent communication skills with active listening and confident, succinct and clear verbal delivery
Provides corporate authoritative response to field user needs and as such must exercise discretion and judgment to frame responses appropriately, and accurately judge when immediate escalation is warranted

217

Production Support / Forklift Operator Resume Examples & Samples

Moving pallets of finished goods to storage in locator racks
Moving and loading pallets onto shuttle trailers
Moving and loading pallets for long distance shipments
Unloading inbound trailers of ingredients, packaging, etc
Receiving and storing ingredients, packaging, etc. properly and accurately physically and systematically in the Warehouse Management System
Supplying the production lines with material necessary such as: ingredients roll stock, etc
Supplying the palletizer with pallets, slip sheets, stretch film, etc
Moving product, etc. to support all operations
Relieving palletizer operators as needed
Maintaining proper house keeping
Performing all other duties as assigned by supervision

218

SAP Fico Production Support Resume Examples & Samples

2) Familiar w/ SAP CO
3) Familar w/ Fixed Assets, GL, A/R & A/P
4) Good people and business facing skills
5) Good troubleshooting skills

219

SAP Fico Production Support Resume Examples & Samples

3) Good people and business facing skills
4) Good troubleshooting skills
5) Convey that they can "Own" this role

220

Production Support Specialist Resume Examples & Samples

3 years of experience with Army digitization efforts within the past 10 years
2 years of experience with Army Operations
Experience with Command, Control, Communications, Computers, Intelligence, Surveillance, and Reconnaissance (C4ISR) systems and interoperability
Secret clearance
BA or BS degree in CS, EE, Software Engineering, Information Systems, or related scientific or technical field

221

Production Support Specialist Resume Examples & Samples

Provide technical support in a fast paced 24x7x365 IT Operations environment
Ensure all incident tickets within the domain are triaged effectively against SLA targets
Initiate problem cases and follow through on root cause analysis
Prepare and coordinate communications to stakeholders
Perform detailed troubleshooting to restore service interruption, escalating when appropriate to next level support teams and personnel
Support application releases including direct communication with business teams
Update technical documentation and conduct training
Identify relevant knowledge and update the Knowledge Management System
Create, audit, and publish Knowledge Articles and portfolio Wiki’s
Proactively lead routine repeatable task reviews for automation and mechanization efforts
Provide feedback to level 1 organization and take accountability in supporting their performance
Participate in Continuous Service Improvement (CSI) activities defined and communicated by the ITIL/ITSM team
Associates or equivalent work experience
2+ years of related experience, including hands on production support
Pre-Implementation Production Support Analysis
Mid-Level (2+ years) UNIX expertise – navigation, scripting, command level
Sybase/Oracle databases (mid-level expertise w/SQL)
Remedy or other ticketing system (ticket life cycle) experience
AutoSys or other job scheduling system (debugging failed job) experience
Either 1+ year experience and/or exposure using PeopleSoft Finance module (AP/GL and asset management, billing,AR), preferred in a Production Support environment AND/OR
1+ year experience and/or exposure using Hyperion (Planning and Financial reporting, Budgeting, Forecasting for 10K and 10Q), preferred in a Production Support environment
Note: having EITHER PeopleSoft OR Hyperion experience is acceptable for this position
Bachelor’s Degree in Computer Science, Information Systems, Mathematics, Engineering or related field
Financial Services Industry experience
Proficiency in UNIX, shell scripting, SQL, JAVA, Middleware, Oracle and Sybase Databases, application monitoring tools, and Remedy
ITIL Foundations certification
Hyperion
PeopleSoft Campus Solutions
Communication (Oral/Written)

222

Production Support Resume Examples & Samples

Support a portfolio of applications in the Core systems (Deposits, CIS, Statements, Cheque & Giro, Loans) area
Willing to provide 24X7 on-site or on-call support
Handle system patches/upgrades, scheduling and deployment activities for projects and releases
Perform in-depth root-cause-analysis, and to provide a permanent solution to ensure no repeated incident after the fix

223

Planner Production Support & Logistic Resume Examples & Samples

Solving manufacturing operations problems by making the necessary adjustments (catch-up plan) with the best quality / delay/ cost
Analyze human and material resources requirements
Knowledge of inventory management concepts
Manage supply chain and material parameters to meet objectives in service, material availability and inventory turn
Analyze, support and manage all data entry in support to organizational and supplier requirements
Maintain operational Performance Key Indicator
Coordinate deliveries with intern/extern customers
Actively participate in the continuous improvement initiatives

224

Data Production Support Senior Resume Examples & Samples

AA/AS degree or equivalent work experience
Proficiency with MS Office products (Word, Excel, Outlook, Visio, Access)
Strong working knowledge of production operations environments
Ability to coordinate
And adjust schedule requirements
Strong written, verbal and interpersonal skills in order to communicate with a wide range of internal and external customers at a variety of levels in the organization
Ability to organize multiple tasks simultaneously and streamline workflow management
Strong knowledge of work flow and process

225

Production Support Intern Resume Examples & Samples

Analyze current production methods, suggest improvements, implement and track improvements
Troubleshoot/debug production machines and processes
Reduce defects through improved processes or materials
Improve current processes and products for productivity improvements
Create/edit engineering bills of materials in a PDM system
Suggest, source, install and start-up capital equipment projects
Develop and maintain process and equipment instructions
Participate in new product launch by integrating into existing processes, modifying existing processes or developing new processes
Integrate acquired processes and technologies
Special project management and/ or execution as required
High school diploma or equivalent with at least two years of college work towards degree
Pursuing a Bachelor’s Degree in Mechanical Engineering, Manufacturing Engineering or related discipline
CAD modeling and design output documentation (preferably using SolidWorks)
Knowledge of drafting standards and practices
Good technical writing skills
Strong qualitative problem recognition and solving abilities
Open-minded attitude and a willingness to succeed in a competitive business

226

Process Production Support Resume Examples & Samples

Set up and operate paper goods equipment and assist with papermaking process support, including shipment of finished goods
Examine completed work to detect defects and verify conformance to work orders, and adjust machinery or notify appropriate individuals as necessary to correct production problems
Prepare finished rolls for shipment with labels and wrapping per customer specifications
Monitor and perform other duties related to production, such as loading of broke pulper, clean ups, and blade grinds
Assist with machine tending duties, such as blade changes and haying out of machine
Maneuver trucks into loading or unloading positions, checking that vehicle and loading equipment are properly positioned
Move finished rolls, chemicals or other materials to and from storage or production areas and loading docks with material handling equipment
Assist during maintenance outages and felt and wire changes
Assist in Continuous Improvement projects, such as 5S events and Kaizens
Maintain safe and clean working environment by complying with procedures, rules, and regulations
High school diploma or GED certificate
Minimum of two years continuous work experience in a manufacturing, production, industrial, or labor intensive work environment
Must be able to handle the rigors of an industrial environment including temperature extremes, noisy environments and heavy lifting
Able to work rotating schedule that includes nights, weekends, and holidays; expectation of filling other shifts periodically for teammate’s time off

227

Senior Manager, Production Support Resume Examples & Samples

Ensure proper alerts and analytics are established for proactive monitoring of our platforms
Lead a team of highly technical talent to ensure the stability and reliability of our production environment
Ensure monitoring is implemented and team is responding proactively to any issues that may impact reliability, stability and/or service levels
Responsible for assessing incidents and drive resolution with the appropriate sense of urgency
Ensure mean time to recovery (MTTR) is improved
Collaborate with other teams on activities that drive stability and reliability such as root cause analysis, implementation of monitoring with projects, etc
Maintain a 24x7 support model
Establish and review trends for all of our supported applications with senior management
Create dashboards identifying operational metrics such as website performance, uptime, transaction response times, etc. to ensure focus on trending and overall stability
Ensure the team has a solid understanding of supported technologies
Provide training opportunities and continuous learning to develop staff skills and career paths
Foster an environment conducive to teamwork, innovation, and collaboration
Fully support and be aligned to Incident, Problem and Change Management process and procedures
Provide leadership, coaching, management and guidance of direct reports
Enforce strict governance of Security policies
Ensure our application availability and performance SLAs are met and improved
Required to be oncall 24X7
Advanced degree in Computer Science or Computer Engineering with 10+ years of relevant work experience
Minimum 7+ years of experience required in a high volume, mission critical Production Support environment
Demonstrated ability to achieve stretch goals in an innovative, fast-paced and highly matrixed organization
Operates with minimal supervision (self-motivated) and is accountable in delivering on commitments (results-oriented)
Complex problem solving, excellent presentation, strong collaboration (customer-service oriented), seasoned persuasive and exceptional verbal/written communication skills is highly desired
Team leadership/mentoring experience is desired
Possess good understanding of emerging and traditional software development lifecycle methodologies
Expertise in Oracle Fusion Middleware (WLS/OSB/SOA), Oracle Enterprise Monitoring, CA API Gateway, Red Hat Enterprise Linux and VMWare technologies
Experience and/or training related to Architecture & Service Delivery Frameworks (TOGAF, eTOM, ITIL, CoBiT, Zachman, RUP, etc) is a plus
Prior experience in Communications/Media industries is preferred

228

Receiving Insp Production Support Inspector Resume Examples & Samples

Hands-on and highly service-oriented
Must be able to interact with manufacturing associates, manufacturing supervisors, technician and engineers
PC application skills: MS Office, Excel, Word, Project
Able to utilize inspection tools/Able to perform visual inspection
Familiarity with cGMP
Previous QA Inspector experience
0-2 years’ experience in medical device manufacturing
Previous auditing experience
Basic instrumentation and electrical knowledge

229

Production Support Lead-delta One Trading Desk Resume Examples & Samples

Upward of 5 years relevant Production Support/Development
Solid understanding of basic financial market terms & concepts
Solid experience in SQL, Linux/Unix, Shell scripts, PERL/Python scripting
Knowledge and prior experience of US market regulatory requirements
Prior experience in supporting Swaps, ETF and Derivatives products and systems in a Front office trading environment
Good grasp of US/American /International equity markets, order types
Knowledge of algorithmic trading basics and FIX protocol
Knowledge/prior experience of Windows NT, Windows GUI trading frontends
Ability to understand/explain/evaluate trading flows, trading order blotters, interactions between trading systems
Knowledge and experience of interacting with trading system development teams to release and support system changes in dynamic environment
Team player and collaborative working ways
Track record of partnership and proactive support
An unbridled enthusiasm and desire to be the best in class
Unwillingness to accept status quo and a passion for driving continuous improvement
Ability to provide leadership and mentoring to junior members of team
Exposure to Problem, Change Management and Release procedures and best practices

230

Production Support Resume Examples & Samples

Support and maintenance of manual and algorithmic trading applications, including both GUI and server components
Support a diverse trading environment – Windows, Linux, SQL Server, Oracle, Sybase
Ensuring all trading components are up and running before the start of each trading day
Liaise with trading venues/ exchange in the event of a production outage
Co-ordinate with various front-to-back teams for issue resolution
Support the release management process ensuring stability of the production environment
Maintenance and support of static databases and supporting processes
Development of tools and services to continuously improve our ability to monitor the trading environment

231

Card Systems Production Support Lead Resume Examples & Samples

Research and learn new technologies with good self-direction
Complete assignments with attention to detail while exhibiting outstanding organizational skills
Participate in quarterly weekend disaster recovery exercises
Research production issues to determine if the problem is environmental or functional as well as the next step toward resolution
Create support documentation and/or non-functional requirements that help improve the recoverability of our systems
4-year degree in Computer Science, Management Information Systems, or equivalent work experience
5+ years experience with n-tier mainframe/web based application infrastructure
At least 1 year of Level 3 production support or related experience involving mainframe, web solutions and/or back office systems
Excellent communication skills with the ability to interface effectively at the correct level of technical detail with Technology Teams, Management, Partners and Business Lines
Flexibility and adaptability to both foster and maintain a collaborative team approach to problem resolution while also pushing the team to achieve quick resolution
Ability to exercise good judgment to engage additional resources or escalate when necessary
Has at least 7 years experience using COBOL in an online and batch mainframe environment
7 years experience with mainframe batch procedures and JCL development
7 years’ experience using mainframe databases including DB2, VSAM
Proficiency with Word, Excel, PowerPoint, and Visio
Experience in the financial, investments and/or payments industry and related compliance requirements such as PCI and GLBA

232

Production Support Specialist Resume Examples & Samples

Partner with PM&S and Store Operations on field communications about pilot/test activities and reporting
Manage multiple vendors for scheduled media and software testing, as well as, hardware upgrades. Working with these vendors lead initiatives to streamline the management and roll-out of hardware configurations and software to bring tighter control to the process
Research production equipment and production workflow; finding areas of opportunity for labor savings and task reductions, as well as, COGs reductions through automation or process improvement
Hardware/Software upgrade Production user acceptance testing
Work with process team to develop and update user documentation and store communications
Play an active role in the creation of a streamlined production lab environment to test software and hardware deployments before a pilot/chain rollout
Maintain item master data in multiple systems incident to production and order intake (media and service item catalogues as well as templated-product bills of material and services) and their standard cost and direct labor attributes
Develop pilot programs to test new production workflows, hardware, and software changes, building business cases to support and prioritize action
Communicate with field communications – adapt and exchange and influence to a degree
Education: minimum of a Bachelor’s degree
Print science or project planning management degree preferred
Collaborative & flexible work ethic; Able to work seamlessly cross functionally in a complex organization
Excellent communication skills with active listening and succinct and clear verbal delivery
Ability to navigate and resolve issues by using all technologies available to Staples users including: IS Support tools, and Microsoft Office
2-3 Years’ experience working in a corporate environment
Digital Print industry experience preferred
Knowledge of copy & print workflow
Continuously strives to improve process and quality
Customer focused with the goal of making it easy for our store associates and customers
Must be energetic, self-motivated, and results-oriented
Ability to manage time effectively to achieve desired results

233

Gpc-multifonds Production Support Resume Examples & Samples

To utilise technical and analytical skills
To work in partnership with the business to ensure timely issue resolution
Provide support to the Funds Administration business and liaise with the application vendors and technology on their behalf
Test vendor/application solutions
Liaise with our virtual teams
To successfully manage work allocated
Communicate effectively and efficiently with internal stakeholders and ensure timely escalation of issues
Day to day task Management
Meeting SLA/OLA/KPI
Sound knowledge and understanding of accounting principles
Knowledge of all Security types like Equities, Bonds, Repo, CFD, Futures, Options, Bank Debts, SWAPS, Forwards, Spot, etc., trade life cycle, various Corporate Actions and its impact on portfolio will be an advantage
Basic SQL
Multifonds Accounting System will be advantage
PControl will be advantage
Analyse root-cause of issues reported on various applications and provide solution to operation team in a timely manner
Good attention to detail and high levels of accuracy
Strong organisational skills with a proven ability to manage a heavy work load together with tight deadlines
Quality of work at very high level – coupled with the ability to prioritise workloads to meet challenging deadlines
A high level of integrity with a commitment to service excellence
The ability to identify operational efficiencies
Preferable: MBA (B. Com)
Preferably the successful candidate will possess some or all of the above desired skills
Ability to work as part of a team and develop and maintain strong communication and strong interpersonal skills
Pro-active, energetic and ambitious
Ability to multi-task, work under pressure in a dynamic, multi-tasking environment and prioritise aggressive deadlines
Make informed decisions within their realm of responsibility
Demonstrate flexibility and versatility
Ability to manage multiple projects at a time

234

Production Support Manager Resume Examples & Samples

Direct, manage and evaluate the performance of the Process Development, OpEx, Training, Analytical & Quality Control (A&QC), Logistics, Electrical and Environmental Operations (EEO) and Distributive Control Systems teams
Be responsible for site control systems maintenance and the employment of Operational Excellence techniques and methods
Manage A&QC analyses of all production, environmental and business unit analyses, along with calibration and maintenance of associated instrumentation
Manage infrastructure services where failure to provide services could negatively impact the business and/or third party contractual obligations, permitting and/or result in large fines
Assume responsibility for all aspects of training program administration, including training needs assessment, curriculum design and development, testing, evaluation, reporting and metrics, formulation of training policies and procedures
Ensure adherence to corporate standardization practices
Ensure continuous improvement, step changes and innovation by
Motivate and challenge to drive high performance
Role model and enable development of competencies in others needed to implement BASF's strategy
Establish and support a safety culture in which all accidents are preventable

235

Project Lead-production Support Resume Examples & Samples

Knowledge on AIX / Solaris and Linux
Knowledge on HP and Dell server hardware
Knowledge on VERITAS cluster foundation
Knowledge on Linux, AIX and Solaris file systems
Knowledge on Virtualization technologies
Independently handle critical issues during On Call
Troubleshooting skills on OS and hardware
Exposure to shell scripting / Python
Exposure to Cloud will be added advantage
5 to 7 years of experience

236

Production Support Resume Examples & Samples

Performs receiving duties, verifying items and quantities match the purchase order and accompanying shipper assuring all required certifications are also received. Please see Receiving Clerk job description for specific details
Performs labeling, packaging and shipping duties of MRO supplies, components, and finished goods. Please see Shipping Clerk job description for specific details
Performs light preparation functions and finishing operations to incoming and manufactured inventory items and sub assemblies. These functions include but are not limited to buffing, filling, drilling, reaming, sandblasting and etching. Please see Assistant Assembly Technician job description for specific details
Assists production Manager in cycle counting inventory, opening work orders, issuing components and lot numbers and general prioritization of WIP

237

HIX Production Support Coordinator Resume Examples & Samples

Participate in MH Production Incident triage calls. Triage issues encountered by internal and external customers and stakeholders
Investigate and analyze issues regarding the HIX eligibility system
Participate in Daily HIX Testing Triage calls. Analyze defects and prioritize based on business impact
Troubleshoot and resolve difficult HIX systems issues, identify resolutions to systems shortfalls and define needed systems enhancements
Participate in HIX Operations Meetings and HIX Defect priority meetings to ensure Mass Health defects are resolved and if needed workarounds are created
Validate workarounds and perform workarounds in systems as needed
Validate workaround scripts in production and testing environments
Participate in Business/IT JADs teaming with IT colleagues in HIX system developments, enhancements and expansions
Assists Team Manager in supervision of the unit and other activities as required
Review documents defining business and functional requirement specifications for HIX development
User Acceptance testing (UAT) for implementation of additional HIX development
Collaborate with and support the I-MEC concept of statewide standardization of practices, policies and workflows in use across all of MassHealth eligibility operations
Input applicant data into agency’s computer systems (MA21, PACES, MMIS, etc) to establish and update customer data, validates data, and make corrections on agency computer system
Completes special projects in accordance with agency directives, including statistical and narrative reports
Serve as a vital component toward Excellence in Operations and customer service for members and providers
Use Excel and Microsoft access to analyze data
Provide status of validations or any special projects
Extensive and in-depth knowledge of MassHealth policies, programs and procedures and the ability to integrate this knowledge with new and existing IT systems
Knowledge of testing and validating systems
Familiarity with a number of complex, technical issues, systems and programs affecting Medicaid and its services to members
The ability to manage and sustain multiple and complex relationships and ensure that lines of communication are open
The ability to work under significant time pressures to meet unanticipated demands
The ability to work effectively with teams, share information and work collaboratively to solve problems and make decisions
Experience designing and implementing data collection processes
Bachelor’s with a major in computer science, business administration, business management, public administration or other relevant areas

238

Clerk Production Support Resume Examples & Samples

Production batching entries
Shipping data entries
Reclassification
Date code allocation
Cycle count entries
Purchased product receiving
BOL verification
Document filing
E1 entry verification
Report generation
Open order analysis

239

Production Support Lead Fund Services Resume Examples & Samples

Supporting Incident Management in the swift recovery of incidents affecting the applications
Leading the support of project implementations into the production environment
Accurately following processes associated with support tools e.g. Change and Problem management, service desk, project delivery framework
Lead, support and initiate internal team projects to improve the quality and efficiency of the service provided
Lead the execution of application and infrastructure disaster recovery plans
You will have excellent problem solving skills, ability to quickly broker solutions and resolve incidents and perform appropriate root cause analysis

240

Production Support Specialist Resume Examples & Samples

Provides first level assistance for defined problems and escalates tickets as necessary
Tracks calls and documents problems into issue tracking software, consults knowledge database to optimize resolutions and follows through on resolution with callers
Provide PC hardware and software support to end-user
Install PC and related peripheral equipment for end-user
Maintain statistical reports and documentation, including problem/trouble and departmental statistical and effectiveness reporting
Set up user accounts, process move, transfer and user change forms
Help maintain inventory control for AMN IT assets
Set up for meetings, and other AV special requests??

241

Production Support Resume Examples & Samples

Provides first level assistance for defined problems and escalates tickets as necessary. ?
Tracks calls and documents problems into issue tracking software, consults knowledge database to optimize resolutions and follows through on resolution with callers. ?
Provide PC hardware and software support to end-user ?
Install PC and related peripheral equipment for end-user ?
Maintain statistical reports and documentation, including problem/trouble and departmental statistical and effectiveness reporting ?
Set up user accounts, process move, transfer and user change forms ?
Help maintain inventory control for AMN IT assets ?
1-3 years in computer operations/help desk environment
(For PSS II or III) 3-5 years in similar role ?

242

Production Support Resume Examples & Samples

Operating systems: Solaris, Linux, Windows
Scripting languages: Unix Shell, Perl, Python
SQL (Intermediate level:multi-table joins, grouping results, etc.)
Grid computing and batch management
Well rounded understanding of infrastructure disciplines (network, server, storage, messaging)
First point of contact for business requests and reported impact
Monitoring and alerting of critical trading system environments
Release implementation and post-release testing
Proactive identification and resolution of problem hotspots
Development of tools and driving efficiency/stability improvements

243

Hyperion Production Support Resume Examples & Samples

Ability to troubleshoot issues and make system changes as needed to resolve issue. Knowledge of computer development software, such as SQL, Java, J2EE, etc
Consult with engineering staff to evaluate interface between hardware and software, develop specifications and performance requirements and resolve customer problems
Develop and direct software system testing and validation procedures. Inform customers or other departments on project status, proposals and technical issues such as software system design and maintenance
Direct software programming and development of documentation

244

Operator Production Support Resume Examples & Samples

Prepare and sanitize equipment for clean rooms, product compounding, and filling according to preparation list this includes disassembly/assembly
Load and unload steam sterilizers, washers, prepare and weigh stoppers, etc. according to proper diagrams and instructions
Record all procedures in logbooks following completion and complete/correct batch records to ensure readiness for fill
Sanitize aseptic/controlled production areas to ensure microbial contamination is reduced to safe level on inanimate surfaces
Bubble point test filters and read/interpret SOPs to ensure compliance
Comprehend and follow SOPs, cGMPs, and detailed instructions to successfully produce sterile quality products
Document information, events, and cGMP manufacturing processes clearly, accurately and completely
Perform duties in an organized, detail oriented manner
Apply basic math: measures, weights, fractions, decimals
Apply basic computer skills
Work and communicate well with others in a team environment

245

Production Support Resume Examples & Samples

Computer literate with at least some knowledge of MRP principles
Knowledgeable with databases, spreadsheets, and text documents
Have the ability to calculate mathematical equations
Basic knowledge of inventory control

246

Avionics Production Support Technician Resume Examples & Samples

Support Production team activities
Manage test rack equipment including
Associates Degree in Engineering, Technology, or in Supply Chain OR 2 years of experience in a manufacturing environment
Experience in a fast-paced manufacturing facility
Electronic equipment repair using schematics and wiring diagrams
1 to 3 years’ experience working in electronics industry

247

Production Support Specialist Resume Examples & Samples

60% - Conducts on-site reviews and analyzes producer’s overall operations
Provides integrated recommendations on management, production support and digital solutions to increase value added from company products
Will establish and build effective customer relationships with existing customers and prospects and works with customers to enhance the profitability of their business
Works closely with field sales team as production resource by providing education, information, meeting presentation support, and various other duties to increase our value to our customers
Will arrange travel to visit customers while respecting their biosecurity requirements and complete written reports of findings with solutions. Will present and discuss findings with stakeholders and generate buy-in for solutions
25% - Helps evaluate and apply the technologies and products we produce to recommend the optimal solutions for current and prospective customers . Provide solutions using tools and proprietary software to help support customer operations (PigFlash model and MaxRevenue) .This individual will need to stay current on new technology and equipment used in animal production facilities
10% - Continually develop skills set through various means such as attending and presenting at conferences, reviews, as needed
5% - Other duties as assigned
10+ years in swine livestock production & operations experience
Bachelor's degree in Agriculture, Animal Science, or related field
Self-starter with excellent organizational skills
Detail oriented with good written and oral communication skills
Microsoft Office Skills
Travel 25-50 % as required to serve customers

248

Production Support B Resume Examples & Samples

Stores, handles universal waste such as fluorescent light bulbs and batteries
Stores, handles Class I waste
May be required to learn and utilize business software applications to support operational functions such as SAP

249

IB&M VP Development / Production Support Resume Examples & Samples

Developer with 7+ years of experience required
Strong analytical skills and problem solving capabilities
Detail orientated and well organized
Good communication skills in both verbal and written
Must be willing to be accessible or short notice and occaisonally work extended hours when appropriate
Experience with implementation and support of vendor systems such as Calypso and Murex
Experience with regulatory projects such as DFA is highly desirable
Programming languages such as.NET, Java or Python

250

Production Support Resume Examples & Samples

Design, development, testing and implementation of software solutions designed for mobile devices
Scope for influencing design and architecture
Liaise with multiple technology teams, operations and product contacts of varying degrees of seniority to facilitate project delivery
Providing second line production support including root cause analysis for the developed software solutions
Minimum 5 years development experience
Working in a .NET, MVC environment
Excellent team work, verbal and communication skills
Knowledge of developing for mobile devices and HTML 5 is desirable
C#, .Net Framework, HTML, CSS, JavaScript and JQuery
Experience with ASP.Net MVC framework
Unit Testing Framework like nUnit
Understanding of Web Services, AJAX
Knowledge in IIS, Windows 2012 Server, TFS and MS SQL is preferred
Highly experienced at front end development for large enterprise level web based solutions
BS or MS Degree in Computer Science, Information Technology, or equivalent

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