Production Support Engineer Resume Samples

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T Shields

Torey

Shields

1355 Mae Landing

Los Angeles

+1 (555) 994 1826

1355 Mae Landing

Los Angeles

Phone

p +1 (555) 994 1826

Experience Experience

Houston, TX

Production Support Engineer

Houston, TX

Steuber Inc

Houston, TX

Production Support Engineer

Assists in post-implementation and continuous-improvement efforts to enhance performance and improve future outcomes
Work on ITIL concepts like (Incident management, Change management and Problem management)
Incident management and problem management, join Bridge lines ,provide timely updates ,troubleshooting production issues, vendor engagement
Manage the daily workload based on priorities and Maintain SLA's to provide quality services to end users
Work with our sustainment team to organize, plan, manage and execute new releases
Document and create new knowledge base to provide the most effective solutions to application issues. Solutions can be new code development, defect fixes
Provide documentation and make technical presentations to management

Houston, TX

Associate Production Support Engineer

Houston, TX

Rohan-Hamill

Houston, TX

Associate Production Support Engineer

Strong partnership Development, Account Managers and Production Support Team
Analyze monitor calibration reports and workstation logs to identify and solve calibration errors
Create and maintain documentation on the platform, such as platform details, playbooks, escalation procedures, and any other that becomes a necessity
Provides support to customer/user inquiries or concerns regarding our products or services
Assist with the installation of desktop computer systems, including complex setups that include several monitors, computers, zero clients, and peripherals for a single user
May provide after hours on-call production support
Creation of current state of system flow that will be used as an artifact for future development and troubleshooting

present

Chicago, IL

Senior Production Support Engineer

Chicago, IL

Langosh-Reichert

present

Chicago, IL

Senior Production Support Engineer

present

Co-ordinate offshore development and manage day to day activities
Perform functional and performance testing of solutions
Research and evaluate current and upcoming technologies and frameworks
Participate in PoCs (Proof of Concept) and help the Department with selection of Vendor Solutions, Technologies, Methodologies and Frameworks
Maintain documentation of production schedules, production run-books, and assist in documenting operational best practices
Ensure that all facets of the Operations Command Center are executed by approved procedural documentation
Perform code migration to the production environment

Education Education

Bachelor’s Degree in Computer Science

University of Washington

Bachelor’s Degree in Computer Science

Skills Skills

Lead projects with the aim of improving product quality and production profitability
Demonstrable knowledge of ITIL or Service Management; Cloud implementations (AWS/Softlayer); APM tools
Exhibit a strong sense of urgency for high severity incidents. Able to assess the customer impact and provide tactical solutions
Excellent communication skills. Demonstrate ability to communicate effectively with both technical and non-technical individuals
Adaptability and ability to work under pressure
Exhibit a strong sense of teamwork and inclusiveness. Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement
Implement Devops best practices and document processes to maintain high availability detailed notes for audit purposes
Experience with providing generic solutions and avoid re-occurring of incidents and proactively monitor the production environment and identify the potential incidents
Experience performing electrical engineering design of CCA, EO or RF Seeker/Sensor, or electronic subsystem including; circuit design, CCA assembly, electrical test and production support
Experience in user interaction in banking support environment. Has good experience working with and taking the lead with other teams in investment banking environment

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Senior Production Support Engineer Resume Examples & Samples

Provide comprehensive technical knowledge to productions from show start-up to post-production
Provide oversight to ensure that appropriate connectivity to The Walt Disney Studios is established (e.g. Dailies, digital review and/or scene and shot collaboration of VFX elements, etc.)
Collaborate effectively with other Technology teams (i.e. Disney EIT, Systems Engineering, Software Engineering, Technical Services & Support, Post Production Engineering) to ensure the shows are adequately supported leveraging the skills and technical solutions established by the Studio technology teams (e.g., network and storage services, workflow automation, etc.)
Provide knowledge and advice of any specialized network acceleration and global network data transport applications that can leverage these technologies to the unique demands of each show
Knowledge of non-linear editing type systems, and advise on any new technologies that may be of use for production, creative and editorial staff
Help provide workflow processes as needed throughout the production process from camera test through principle photography and final delivery to mastering/DI providers (e.g., camera capture of RAW data, on-set data storage and back-up sub-systems; data transmission to vendors and Studio functions, etc.)
Participate in the design and support of both physical and digital workflow processes and procedures on a show by show basis. Assist other parts of technology in the overall design of these systems, as well as oversee efforts to implement; encourage adherence to these workflows
Oversee the initial canvassing, qualification and technical evaluation of on-location production facilities domestically and internationally and encapsulate this information into a “production readiness document” assist in determining the show’s readiness to embrace digital production methodologies
Closely align, with all Technical Support teams (i.e. TSE’s) that configure, deploy and support any desktop systems and servers embedded within key Motion Picture Production departments
Serve as Primary PSE technical liaison with 3rd party technical services providers, when necessary. This includes managing day-to-day service delivery, Service-Level-Agreements (SLAs) on a per show basis, resource management and escalation policies, and all operation procedures and processes
Help define the actual production pipeline supporting the methodologies
Participate in Purchase Order processing when necessary
Extensive experience in providing all aspects of technical production support, both in-the-field and in a Studio setting
Minimum 6-15 years experience in show technical support or front-end user support, with knowledge preferably in a live-action, visual effects, or animation production setting
Knowledge of how shows are supported both on-set and in a Studio setting
A complete, thorough knowledge of Macintosh architectures, servers, desktop and laptop support paradigms, including peripheral devices (iPads, iPhones, etc.)
Full and complete experience in the installation, configuration and maintenance of computers and associated servers, and other related equipment, devices, and systems, in a motion picture production setting
Must have a complete knowledge of Linux/Unix, Windows and Mac
Knowledge and understanding of Script-based tools
Extensive knowledge of Systems hardware (e.g., firewalls, uninterruptible power supplies, miscellaneous servers, and disk and tape libraries)
Knowledge of non-linear editorial systems
Extensive knowledge of local and networked file systems (e.g. NFS, DFS, NTFS)
Extensive knowledge of data transport tools (e.q. Signiant, Aspera), including how to debug problems
Ability to support High-Availability systems
Expert knowledge of operating system administration (e.g., Windows, Unix, and Linux), with the ability to configure desktop systems from “shrink-wrap” to the client’s desk
Extensive, expert knowledge of large-scale clustered storage technologies (e.q. Isilon)
Experience supporting a multi-tiered file system
Knowledge of data compression and data integrity tools
Knowledge of different types of cameras systems (Sony, ARRI, RED, Canon, etc…)
Extensive knowledge with data storage technologies (e.g. NAS, SAN, Clustered, Tape)
Extensive knowledge with systems tools and protocols (e.g. SNMP, OpenView, Nagios, iperf, Zabbix)
Knowledge of security protocols and practices
Extensive experience with Entertainment Industry supply-chain methodologies
Excellent customer-service orientation and understanding of the nuances of production support in-the-field
Able to multitask in a highly complex, diverse, production environment
Able to quickly prioritize decisions given incomplete and conflicting knowledge
Ability to assist in prioritization across a team of PSE’s
A thorough working knowledge of Digital Review systems (i.e. Pix, 5htKind, etc. and other digital tool kits) required
Must be able to configure all laptop/desktop systems from “bare bones/shrink wrap”, to a fully configured system

Production Support Engineer Resume Examples & Samples

Technical Skills: An advanced understanding of the Unix operating system, specializing in Linux and Solaris platforms, as well as programming languages such as PERL, Java, SQL, and shell scripting languages. Candidates must have a strong interest and aptitude for quickly learning new technologies and proprietary systems as required. Candidate should have a working knowledge of some Web technologies, partially java web applications
Engineering: Preform upgrades, enhancements and onboarding of web technologies including Apache, Jboss and Squid
Problem Determination/Resolution: Evaluates situations and effectively recommends and/or implements solutions in an accurate and timely basis using both good technical and business judgment
Flexibility: Is able to multitask, maintain composure in high-stress / high-visibility situations and change priorities as needed to accommodate a very dynamic business support model
Communications: Can engage in clear and concise communications both verbally and in writing. Effectively interacts in a cooperative and pleasant manner with colleagues
Shift Work: Is willing to work a rotating schedule that will include second shift, weekends and holidays, and alternate (Tues-Sat or Sun-Thurs) schedules as required depending upon coverage scenarios required by the global team
Project Management and Analysis: Is able to plan and execute projects working collaboratively with end users (which may include Development teams and business-side managers). Uses various tools (such as Microsoft Excel, Visio, and PowerPoint) to conduct analysis on system performance, root cause diagnostics, and systems’ / applications’ design to understand and improve the operating quality of production environments
Ideally a four-year degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering
Exposure to (or strong interest in) Agile Methodologies
Prior working experience in financial services is preferred but not essential

Post Production Support Engineer Resume Examples & Samples

Managing projects and prioritizing workflow for media personnel, problem solving technical and operational challenges and file management of media assets
Assessing of applied technologies while researching new technologies for post
Determine and document workflow policies and procedures, tape digitizing, and other post related duties

Production Support Engineer Resume Examples & Samples

Problem Determination/Resolution: Supporting and troubleshooting both batch processing and interactive user applications to ensure the high availability of the Aladdin Environment
Flexibility: Is able to handle multiple issues from multiple users and prioritize in terms of criticality, which to focus and resolve first. Also, being able to escalate to during critical outage scenarios, whether planned (Disaster Recovery Tests) or unplanned
Communications: Engage in clear and concise communications both verbally and in writing. Effectively interacts on command bridges and calls to ensure all global team members are constantly informed
Shift Work: Is willing to work a rotating schedule depending upon coverage scenarios required by the global team
A four-year degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering. Exposure to (or strong interest in)
Agile Methodologies and at least 1-2 years prior working experience in financial services is preferred
Technical Skills: An understanding of the Unix operating system, as well as programming languages such as PERL, Java, SQL, and
Shell scripting languages
Candidates must have a strong interest and aptitude for quickly learning new technologies and proprietary systems as required

Production Support Engineer Resume Examples & Samples

Represent Design Engineering in Production Factory
Respond to, own & resolve engineering related production issues
Coordinate with design engineers as well as members of other teams (production, manufacturing, quality, supply chain, etc.) to address factory issues
Provide technical leadership for production changes, trials and deviations
Plan and conduct tests & analyses
Recognize, champion and implement cost reductions, product & process improvements
Communicate relevant factory status & lessons learned back to the broader design team

Production Support Engineer Resume Examples & Samples

Work with NOC and Operations Engineering in identifying and correlating production problems seen with programmatic services and applications the team supports. These problems come in as support tickets and are of a timely sensitive nature
Communicate clearly back to the relevant parties when an issue arrives
Identify the work needed to fix the issue and either fix or work with other developers and QA to get the issue resolved
Excellent communicator and self-starter
Enthusiasm for open source technologies

Production Support Engineer Resume Examples & Samples

Provide support for the Sony Network Entertainment Platform
Investigate, troubleshoot, and triage complex production software/application/service issues and misuse
Identify and escalate issues or root causes of systemic issues; lead, facilitate or participate in prompt resolution
Understand and take responsibilities for all operational workflows and standard operating procedures, down to a granular, detailed level
Create/maintain comprehensive support and process documentation
Interface with international Sony groups and external parties to provide application support
Fulfill business support service requests (troubleshooting, log reviews, etc.)
Systems, applications, and performance monitoring
Utility/tools development to improve support processes
BA/BS in Computer Science or related technical field or equivalent practical experience
Customer service mentality - calm, customer-oriented communication
Programming experience in Java or C++ and/or strong scripting skills (Ruby, Bash, or Python)
Experience troubleshooting complex systems and applications on *nix platforms
Experience supporting web applications in Java, Tomcat and LAMP stacks
Experience with application monitoring tools, such as Nagios, CA Wiley, Splunk
Experience in 24×7 production operations and participate in a periodic on-call rotation
Capable of quickly troubleshoot complex problems, understanding dependencies and deducing the root issue
Proficient in using command line tools to quickly triage and fix production issues then conduct root cause analysis
Self-starter and able to work with limited supervision
MS degree in computer science and/or 6 years relevant work experience, including in a high-volume or critical production service environment as well as experience leading short projects
SQL and/or MySQL experience
Excellent analytical skills, coupled with a strong sense of ownership, urgency and drive
Good understanding of software development processes
Understanding of PCI DSS Environments and Security
Strong troubleshooting and QA skills

Production Support Engineer Software Support Resume Examples & Samples

Collaborate cross-functionally with all Operational Engineering teams to troubleshoot production and development systems, application, and toolset issues. Identify critical problems that occur on a regular basis and design/implement scalable, long term solutions
Generate reports and analyze data to ensure quality and measurability to drive performance gains across aforementioned systems and toolsets, including the ownership of bug fixes, monitoring refinements, and code design/implementation across various platforms
Partner with on/offshore business and engineering groups to manage and streamline daily support tickets – track, analyze, and manage them to closure
Driving performance gains across applicable aforementioned tools and systems. This will include the ownership of bug fixes and monitoring refinements, as well as influencing code design and implementation across various platforms
Assisting in the implementation and release of new features including documentation design and operational oversight of systems
Building and continually refining monitoring tools and reporting strategies as it relates to operational software platforms and operations
Participate in off-hours on-call support rotation and as a subject-matter escalation point for off-hours incident resolution
Experience with OO programming (PHP/Java/C/C++/C#), MySQL and SQL
Experience with the following technologies a plus: Git/SVN, Hive, Python, Zabbix, RabbitMQ, Jenkins
Experience working in an Agile-based environment

Production Support Engineer Resume Examples & Samples

Work on some of the most complex challenges in large scale computing by utilizing your skills in data structures, algorithms, and object oriented programming
Provide Level 2 Incident Management support for customer facing web applications with a goal of meeting business service levels. Take ownership of critical issues, enlist proper representation from other IT support teams and drive towards resolution
Automate manual enterprise operations tasks and optimize business process to reduce workloads & create proficiencies
Monitor and maintain operational readiness of Enterprise Applications including AWS hosted applications and provide 24/7 support as needed
Support Autodesk enterprise growth and ensure stability through maintenance activities on Tibco and other Enterprise Applications
Design, develop, re-factor, optimize, and enhance web application software utilizing Java and other open source technologies
Work with open source tools, create API, rich dashboards and implement proactive monitoring

Production Support Engineer Resume Examples & Samples

Support the technology associated with Russell's daily operations in a timely manner to manage risk and ensure a reliable, scalable, production environment
Ensure internal data integrity which includes daily global pricing, security master and many forms of trade data; also provide timely support for issues regarding Russell enterprise data, including data analysis, setup, troubleshooting, data queries, data changes, and reporting
Provide coverage for change management of both internally developed and vendor provided systems, including ensuring that quality assurance and testing of systems and subsystems are accomplished prior to moving changes to production; responsible for approving changes to the Russell production environment, practicing changes in a lower environment and ensuring all changes and processes are properly documented
Support oversight to ensure that Russell systems are fully supported 24/7: this includes managing the primary application and infrastructure monitoring platform and configuring new checks when needed
Determine technology support needs and assess availability of resources: this includes attending and participating in project meetings, participating in sprint stand-ups with the project team(s) and engaging any additional resources in a proactive manner
Coordinate technology efforts with Corporate IT and the business units; this position is heavily involved in any core infrastructure or software changes to ensure they are performed in the most risk-free manner possible
Bachelor's degree required, in Management Information Systems or related is preferred
2 years of experience with Microsoft SQL Server Querying
2 years of experience with Windows Server Administration (IIS/Windows Services)
2 years of experience with Help desk and/or deskside support
Microsoft PowerShell or other Scripting language
Experience in a 24/7 environment possibly including On-Call responsibilities
Strong documentation skills (knowledge base)
Strong interpersonal, oral and written communication and collaboration skills
Ability to effectively adapt to rapidly changing technology and apply it to business needs
Ability to manage time and effort effectively across concurrent/competing priorities
Demonstrated commitment to proactive, ongoing, self-directed education in subject matter area
Effectively collaborate with peer group to innovate and implement solutions that meet group objectives

Production Support Engineer Resume Examples & Samples

Managing incidents and requests related to the support of the applications within the Go To Market area of Russell
Managing the release and change management processes within the Go To Market function
Managing on-call responsibilities on a rotation basis within the support team
College Degree in Computer Science, Management Information Systems or Finance
Experience supporting the Sitecore application
Experience working in a DevOps role/organization
Experience working on a service/help desk or within a similar, client facing, role
Experience working on IT related projects
Experience working within SQL or similar Database technologies
Experience supporting a 24/7 environment
High level of communication
Proven problem solving skills around technical issues

Production Support Engineer Resume Examples & Samples

Supporting the technology associated with the daily operations within Russell in a timely manner to manage risk and ensure a reliable, scalable, production environment. Provide timely on-call support. Also responsible for interfacing with internal and external auditors requests
Providing coverage for change management of both internally developed and vendor provided systems. This includes ensuring that quality assurance and testing of systems and subsystems are accomplished prior to moving changes to production. An ASM is responsible for approving changes to the Russell production environment and ensuring all changes and processes are properly documented
Ensuring internal data integrity which includes daily global pricing, security master and many forms of trade data. Also providing timely support for issues regarding Russell enterprise data, including data analysis, setup, troubleshooting, data queries, data changes, and reporting
Supporting oversight to ensure that Russell systems are fully supported 24/7. This position will participate in planning and maintaining Business Continuity for internal systems
Managing vendor relationships, including planning for and organizing release updates, new installs, new equipment and software requests in conjunction with Corporate IT, business unit staff and vendor contact
Managing internal batch processes and data integrity, including pricing, security master, and trade data
Determining technology support needs and assessing availability of resources
Coordinating technology efforts with Corporate IT and the business units
Providing support to business units in trouble shooting data issues and reaching resolution
Partial responsibility for vendor relationship management, including managing release cycles
Partial responsibility for decisions affecting the operational state of the internal production computing environment within Russell
Experience working in a DevOps role/organization preferred
Bachelor’s degree required (Computer Science, MIS or Finance.)
2-4 years experience in the investment management business preferred
2-4 years experience in/on IT related projects
Understanding of software development process, change management, and project management
Broad technical knowledge of client server, intranet, networking, and SQL relational database systems. Powershell is a plus
Experience supporting a 24/7 environment is a plus
Knowledge of audit processes and procedures
Ability to troubleshoot and resolve data related issues
Strong analytical and business problem solving skills
Ability to multi-task and handle interruptions
Ability to apply technology to practical business solutions
Assertive, self-motivated and self-directed
Ability to contract and negotiate with vendors, internal and external

IT Production Support Engineer Resume Examples & Samples

Support, maintain and improve the production IT systems
Assist and advise users to get the most out of the systems
Highest educational level and grade for Maths and English Language
Elegibility status to live and work in Australia
Availability / notice period from current position
Customer service and communication skills and experience

Production Support Engineer Resume Examples & Samples

Extensive knowledge of UNIX-like operating systems (e.g. Linux and FreeBSD)
Excellent written and oral communication skills with the ability to effectively communicate highly-technical concepts in lay terms
Excellent ability to process and concisely share relevant information in a timely fashion
Ability to prioritize, respond to, report on and complete multiple, simultaneous requests
Ability to work on occasional evenings and weekends
Ability to work under or behind desks and in server rooms
Ability to lift and manipulate objects weighing up to 35 lbs

Senior Production Support Engineer Resume Examples & Samples

Linux/Unix command-line experience
Demonstrable experience of supporting Futures and Options across multiple asset classes
Understanding of how systems/components work together (i.e. OS, applications, network, database)
Familiarity with TCP/UDP and ability to troubleshoot issues by analyzing tcpdump/pcap/wireshark files
Must have experience with the FIX protocol along with trading platforms including market data and order entry
Java and middleware technology understanding
Proficient in Microsoft Office, advanced abilities with Excel
Hadoop knowledge a plus
Shell Programming, Python, R, SQL, or VBA a plus

Production Support Engineer Resume Examples & Samples

Experience in Windows Server & SQL Server technologies
Comfortable with Networking (i.e. firewall, proxy, IPSEC), Active Directory, & Digital Certificate management (i.e. SSL)
Knowledge in Attunity Repliweb, Python, Oracle, and Geneos ITRS are a plus
Ability to exhibit a strong sense of urgency for high severity incidents and to assess the customer impact and provide tactical solutions
Experience in user interaction in banking support environment. Has good experience working with and taking the lead with other teams in investment banking environment
Knowledge in global custody functions a plus
Exposure to Back and Front Office Operations in investment banking environment
Experience with providing generic solutions and avoid re-occurring of incidents and proactively monitor the production environment and identify the potential incidents
Ability to identify risks and mitigation
Ability to lead the efficiency improvement ideas and provide required leadership to the team for the same. Provide necessary examples to the team for efficiency improvements
Skills to proactively identify cross functional or technical issues
Ability to suggest and implement ideas for enhancing the customer experience and implementing best practices for cost saving

Production Support Engineer Resume Examples & Samples

Provides on call support for triaging problems and coordinating with various support teams across the organization and carryout activities related to incident and problem management
Communicates with line of business and management the overall status and health of the application
Looks for areas of improvement in monitoring, application stability, and speed of determining root cause
Performs trouble shooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis
Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc
Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
Assesses initial severity, gather impacts, creates tickets, engages necessary support teams, and escalates as necessary to ensure timely restoration
Participate in DR and Resiliency
5+ years of relevant IT experience (Production Support, SDLC- Waterfall / Agile) out of which 3 years preferably in financial services industry
Candidate must have experience working as L2 application support team member
Able to Support users on complex technical issues, data issues, problems related to supported app
Exhibit a strong sense of teamwork and inclusiveness. Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement
Must be a self-starter, motivated, innovative, capable of providing technical solutions
Adaptability and ability to work under pressure
Flexible enough to work for extended hours and on weekends as needed to handle high priority issues, production recoveries, provide support to Dev & Infrastructure Releases
Excellent communication skills. Demonstrate ability to communicate effectively with both technical and non-technical individuals
Must be willing and able to express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools
Exhibit a strong sense of urgency for high severity incidents. Able to assess the customer impact and provide tactical solutions
Hands-on experience in Incident and problem management
Understanding in depth the business processes supported by the system

Associate Production Support Engineer Resume Examples & Samples

Analyze monitor calibration reports and workstation logs to identify and solve calibration errors
Assist with the installation of desktop computer systems, including complex setups that include several monitors, computers, zero clients, and peripherals for a single user
Serve as front-line support for diagnosing problems with users desktop environment, including hardware and connectivity issues
Identify and communicate patterns of problems
Assist with monitor standards and display evaluations/demos
Evaluate and test desktop components, including zero clients, KVM's, Cintiqs, vertical mice, etc
Assist with special projects, such as annual monitor survey

Production Support Engineer Resume Examples & Samples

Typically assigned to more complex platform systems
Establishes production runs, ensuring that appropriate job control language, run documentation and data files are available
Creates job set-ups
Provides software configuration management for host and off host platforms in the realm of change deployment, change execution, job scheduling, release management, and release implementation
Trouble –shoots and restores service to multiple applications, Networks and system using industry accepted techniques and procedures
May design, code, benchmark test, debug and document programs
Applications generally involve utility programs, job control language, macros, subroutines and other control modules
Performs impact analysis to output data processing based on user and client requirements
Analyzes documentation supporting changes in a complex production environment
Will communicate status of operations to allow for immediate response to service disruptions
Serves as an escalation point for more complex issues
Performs additional job duties as required

Production Support Engineer Resume Examples & Samples

Provide second level product technical support as point of escalation for our Operations team
Plan, document and deploy financial software applications to our ASP on Windows and Unix/Linux based systems
Collaborate with development and software testing teams throughout the release process
Manage production hardware and software resources including coordinating maintenance and outages with infrastructure group
Team members currently each spend one week a month on call to help with off-hour emergencies and maintenance activities
BE (Bachelor of Engineer in IT/ Computers/ Electronics *)
MCA (Master in Computer Application)
Fresh Graduate / Less then a years experience
Basic understanding of Windows/Unix Scripting
Ability to write basic SQL queries
Excellent problem-solving/troubleshooting skills, fast learner
Basic understanding of Java
Database experience a plus – Oracle/MSSQL
Ability to self-manage your own projects
Experience or interest in Finance a plus

Production Support Engineer Resume Examples & Samples

2+ years of experience with Microsoft SQL Server and querying and extracting transform load (ETL)
2+ years of experience with Microsoft Access, database querying and analysis, import and export, and conversion
1+ years of experience with Microsoft Windows Server System Administration in a production environment
1+ years of experience with developing reports, including Crystal Reports, Microsoft Access, or similar reporting experience
1+ years of experience with Microsoft Internet Information Services
1+ years of experience with Tier 2 technical support
1+ years of experience with Microsoft Office Excel, pivot tables, and data analysis
Microsoft Windows Server Platform Certification, including MCSA, MCSE, or MCP
DoD 8570 IAT Level I Certification

Production Support Engineer Resume Examples & Samples

Around 7-12 years experience senior resource with expertise on application development and production support
Primary Technology skills needed are c#, ASP.net, Web API, WCF, SQL DB, Web services, TFS
Take ownership of production environment
Manage bugs fixes, enhancements and features
Manage production issue escalations from Level 2 support team
Perform ongoing maintenance and change management
Work with our sustainment team to organize, plan, manage and execute new releases
Use troubleshooting skills to investigate and identify root causes of reported severity 0 and severity 1 & 2 issues
Propose solutions to remediate issues and work with other team members to implement fixes
Implement Devops best practices and document processes to maintain high availability detailed notes for audit purposes
Identify and propose processes to eliminate recurring production support issues
Provide 24/7 on-call rotational support
Responsible for delivering metrics as per defined SLA and workload analysis
Manage volume drivers to ensure high production availability

Production Support Engineer Resume Examples & Samples

Performs the role of Production Support for First Data platforms
Involved in requirements gathering, impact analysis, high level estimates, incident management, implementation, daily production review, release meetings, problem management and production implementation support
Creates change request records, implementation strategy and plans
Owns work plans for projects
Resource assignment for project work request
Resolves client queries, production problems and incidents
Provide responses, artefacts and supporting documents for RFP (Request for Proposal) for major & complex projects
Ensures incident records are resolved within required SLAs/OLAs and that the quality of work is to customer specifications and expectations
Ensures incident records, escalated out of the department, are tracked through to resolution and that those resolutions are well documented for future reference
Be available for after hours on call duties on a rotating roster and also after hours onsite work for project implementation and system or application outages where required
Server support experience: task monitoring, job scheduling, basic troubleshooting
Exposure to web applications
Exposure to application servers: WebSphere, Tomcat
Shell/Perl Scripting
Public key/Certificate/SSH crypto knowledge
Java exposure: heap dumps,stack trace
Unix/Linux/Windows server experience
SQL/database concept
Understanding of network
Dynamic individual with a can-do attitude

Production Support Engineer Resume Examples & Samples

Perform tier-1 production support including triaging the user requests, providing on-hands, online and telephonic support to users during laboratory business hours
Escalate the production issues to QA and Development teams appropriately
Provide documentation on production support procedures and policies
Monitor production support and identify technical and procedural improvements
Develop a high level of expertise on the software applications and any corresponding physical infrastructure
Participate in production support review meetings with stakeholders and recommend changes for existing procedures and workflows
Good understanding of software development environments
Perform test case writing and testing for production hot fixes
BA/BS in computer science, biotechnology or any engineering stream, or any equivalent work experience
Research or Diagnostic Laboratory experience is a strong plus
Work experience with any software bug tracking tools
Superior communication and customer service skills
Compensation
Competitive salary, commensurate with experience, and a benefits package that includes: Medical, Dental, Life and Disability insurance, 401(k) plan, bonus plan, paid vacation and holidays

Production Support Engineer Resume Examples & Samples

Troubleshooting hardware and process issues down to CCA and component levels
Resolution of issues on production lines and in testing (including suppliers)
Performing analog and digital circuit analysis and characterizing and modeling electrical signals of electronics subsystems in simulation
Identifying and instantiating circuit card and subassembly design updates
Minimum 2 years of experience supporting Production and/or Test of electrical sub-systems in a manufacturing environment
Knowledge of RF, analog, digital, and/or mixed signal circuit design and analysis
Experience in Root-Cause Corrective Action investigations
Knowledge and experience proposing and implementing Engineering Change Notices
Experience in resolving production issues with suppliers and sub-tier suppliers
Experience in applying Statistical Process Control (SPC) methods in achieving production yield improvements
Experience performing electrical engineering design of CCA, EO or RF Seeker/Sensor, or electronic subsystem including; circuit design, CCA assembly, electrical test and production support
Knowledge of printed circuit board fabrication and circuit card assembly processes and related industry specifications
Experience with any of the following tools: Mentor Graphics DxDesigner, PSPICE, System Vision, MATLAB, MathCad, IDL, Computer Simulation Technologies (CST), Microwave Design Studio, High Frequency Structure Simulator (HFSS) and Advanced Design System (ADS)
Leadership of small technical teams, including technical oversight and direction, cost estimation, tracking & reporting, coordination and preparation of detailed technical team reports
Familiarity with missile communication transceivers and data links, inertial measurement units (IMU) and Global Positioning System (GPS) receiver subsystems
Experience with subsystems integration and test
Experience with test equipment, test automation scripting, test conduction, sensor control
Experience with post test flight analysis
Test problem investigation experience

Production Support Engineer Resume Examples & Samples

Lead electrical engineering activities performing integration, test and debug activities on complex circuit card assemblies
Minimum 6 years of experience supporting Production and/or Test of electrical sub-systems in a manufacturing environment
Leadership of small technical or cross-functional teams including; technical oversight and direction, cost estimation, tracking & reporting, coordination and preparation of detailed technical team reports
Knowledge and experience with Material Review Board, Process Configuration Board, Configuration Control Board and Failure Review Board processes, proposing/defending and implementing Change Notices

Principle RF Subsystems Integration & Production Support Engineer Resume Examples & Samples

Novel packaging techniques to achieve minimum cost, size and weight
Leading the integration and testing of Complex RF subsystems
Resolution of issues on production lines and in testing (including suppliers)
Please Note: This position can be a salary grade level E05 (Principal Electrical Engineer) or E06 (Sr. Principal Electrical Engineer), based upon the applicant's qualifications as they relate to the skills, experience and responsibility requirements of the position
Minimum 8 years of experience supporting Production and/or Test of electrical sub-systems in a manufacturing environment
Knowledge and experience proposing and implementing Engineering Change Notices
Experience performing integration and testing of RF component, RF Seeker/Sensor, and/or RF electrical subsystem
Leadership of small technical teams, including technical oversight and direction, cost estimation, tracking & reporting, coordination and preparation of detailed technical team reports
Experience performing electrical engineering design of CCA, RF Seeker/Sensor, or electronic subsystem including; circuit design, CCA assembly, electrical test and production support
Experience with any of the following tools: Mentor Graphics DxDesigner, PSPICE, System Vision, MATLAB, MathCad, IDL, Computer Simulation Technologies (CST), Microwave Design Studio, High Frequency Structure Simulator (HFSS) and Advanced Design System (ADS)
Familiarity with missile communication transceivers and data links, inertial measurement units (IMU) and Global Positioning System (GPS) receiver subsystems

Senior RF Subsystems Integration & Production Support Engineer Resume Examples & Samples

Minimum 4 years of experience supporting Production and/or Test of electrical sub-systems in a manufacturing environment
Experience in resolving production issues with suppliers and sub-tier suppliers
Test problem investigation experience

RF Subsystems Integration & Production Support Engineer Resume Examples & Samples

RF Seekers: design, manufacture and test
Familiarity with RF Seeker components including antennas, transmitters, receivers, and transceivers
Performing subsystem RF analyses
Characterizing and modeling RF signals of RF components and subsystems in simulation
Experience with any of the following tools: High Frequency Structure Simulator (HFSS), Advanced Design System (ADS), SystemVue, SystemVision
Minimum 2 years of experience supporting Production and/or Test of electrical sub-systems in a manufacturing environment
Knowledge of RF, analog, digital, and/or mixed signal circuit design and analysis
Experience in Root-Cause Corrective Action investigations
Knowledge of printed circuit board fabrication and circuit card assembly processes and related industry specifications
Experience with test equipment, test automation scripting, test conduction, sensor control

Production Support Engineer Resume Examples & Samples

Monitor and Troubleshoot Concur-owned application issues
Windows AD management
Ready to work in challenging environment and should quickly adjust to the change
Working on research and development to trouble shoot daily app issues and maintain the SLA’s/OLA’s
Host various meetings with stakeholders as required
Creating and hosting Global P1 Incidents
Find and recommend fixes in application code bases
Communicate with management and stakeholders
Working on maintenance, deployments, alerts, releases
Working on documentation
Perform production acceptance, including placing software into production and managing the build process
Suggest and Improve build processes and methodologies
Other functions as required in the performance of Concur daily business requirements
PowerPoint
Co-curricular activities

SQL Production Support Engineer Resume Examples & Samples

Provide exceptional support to internal teams in regards to any system issues that have been escalated to the Production Engineer Team in accordance to Service Level Agreements
Properly document results of analysis and obtain internal team and external clients/partners’ sign-off on solutions and/or processes
Serve as a liaison between the Development team, QA team, DBA’s and Professional Services
Conducting training sessions for internal teams and clients/partners via web and in person
Participate on special projects and teams when required
Develop documentation when required
Take part in meetings with clients’ technical personnel as required

Production Support Engineer Resume Examples & Samples

Document the resolution of all production incidents
Open service requests (SRs), research issues, and see to potential break-fix/ bugs
Provide tuning/performance/management of environments, provide monitoring, and review reports for environment sizing, proactive monitoring, and memory usage
Address operational efficiencies, including ongoing work to address operational issues, and set up reports, jobs, backups, and load balancers
Provide asset management, including the inventory of all servers, which apps are running on which server, and the current version of both software (application) and the server OS
Coordinate underlying OS issues, interacting/communicating with the DSC team for upgrades, patches, network issues, virtual machine requests, and more
Provision physical/virtual machines, make requests, provide specifications, test the set-up, and carry out other tasks
Provide operational upgrades to resources, including disk, RAM, and server monitoring
Set up and test new releases/capabilities, setting up sandbox environments to do so
Support application releases (IQ/OQ process documentation) and provide communication and coordination of the application management schedule/release management process
Serve as a key resource for the setup of demos, including environments, access, data needs, resources, timelines, and more
Play a role in integrated testing needs, those testing activities that require interaction between at least three applications (source, target, and middleware); you will also coordinate tasks across multiple environments and support deployment across platforms

Non Production Support Engineer Resume Examples & Samples

Define the overall Non Production Support strategy
Interface with Global Development leads with respect to testing and supporting their applications
Assist Global test environment management and ownership of test data ensuring support of test efforts and schedules
Oversee global deployment of new software releases when necessary
Own global communication of status of the test environments to project teams and management, which includes blocking issues, risks and changes that may affect the project deliverables and project schedules
Bachelors Degree in MIS, Computer Science or related discipline
Equity business knowledge – Cash, Prime, Derivatives
Knowledge of UNIX / LINUX shell; basic SQL; and Scripting language Perl or Python is mandatory
Ability to multi-task effectively
Solid understanding of release management methodology, processes and procedures
Strong ability to lead process enhancement activities for development, training, metrics and assurance

Production Support Engineer Resume Examples & Samples

Monitor the production errors and report/fix them before impacting clients and maintain client satisfaction
Work on deployments, monitor vendor changes that impact CONCUR products, communicate information to respective teams for resolution with research data
Manage the daily workload based on priorities and Maintain SLA's to provide quality services to end users
Coordinate with Application Development Team to successfully deploy software releases in Production environments
Meet the assigned goals and KPI’s, Maintain the Maturity Model process to achieve the set targets and record knowledge base documents
Work on ITIL concepts like (Incident management, Change management and Problem management)
Work on automating manual process and learn new products and provide support as per organizations need
Provide 24×7 operational support on holidays and weekends
Bachelor’s degree/BE/B-Tech or relevant
Strong Knowledge on SQL/Oracle databases
Experience in production support filed with ITIL concepts

Production Support Engineer Resume Examples & Samples

Quality service and support
Ensure a high availability to support and advice our users
Management of production issues and requests
Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity
Ensure support coverage for users in accordance with APS service coverage agreed on the perimeter
Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users
Ensure an accurate and complete tracking of the activity
Use and promote ITEC and PRD tools, processes and standards (Self service, EZ Post Mortem, etc...)
Perform daily checks and apply recovery and troubleshooting procedures strictly
Ensure an accurate and clear communication to users and partners
Coordination and communication
Escalate issues and other topics to the right team when needed
Maintain a good collaboration with worldwide PRD teams and partners (DEV, GTS)
Update and Share production information with the other team members (especially during follow-up meeting like white board, PRD/DEV/GTS…)
Ensure a good follow-up and understanding of the new features and functionalities

Production Support Engineer Resume Examples & Samples

Provide exceptional support to internal teams in regards to any system issues that have been escalated to the Production Engineer Team in accordance to Service Level Agreements
Collect, analyze and work to provide solutions for projects, client/partner initiatives, day to day issues and other related responsibilities
Properly document results of analysis and obtain internal team and external clients/partners’ sign-off on solutions and/or processes
Serve as a liaison between the Development team, QA team, DBA’s and Professional Services
Conducting training sessions for internal teams and clients/partners via web and in person
Become an expert in all facets of the Fieldglass’ proprietary services procurement application
Participate on special projects and teams when required
Develop documentation when required
Take part in meetings with clients’ technical personnel as required
Demonstrate an ability to be productive with minimal supervision, have a focus on service and the foresight to understand future impacts current changes may have on the Fieldglass application and/or clients’ business processes

Production Support Engineer Resume Examples & Samples

The ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly
An independent sense of motivation to continuously improve themselves and the environment
An intuitive problem solving ability which leads to solution alternatives that reflect the analyst’s diverse foundation of knowledge, skills and experiences
The confidence, focus, and adaptable communication style required to effectively coordinate restoration efforts for high-impact technology incidents
Operating systems: Solaris, Linux, Windows
Scripting languages: Unix Shell, Perl, Python
SQL (Intermediate level: multi-table joins, grouping results, etc...)
Grid computing and batch management
Well rounded understanding of infrastructure disciplines (network, server, storage, messaging)
First point of contact for business requests and reported impact
Monitoring and alerting of critical trading system environments
Release implementation and post-release testing
Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts
Troubleshooting of complex systems issues
Proactive identification and resolution of problem hotspots
Development of tools and driving efficiency/stability improvements
Accurate tracking of support effort to enable effective management reporting
Enforcement of change management policy

Junior Production Support Engineer Resume Examples & Samples

Troubleshooting data-production system and application problems
Investigating issues and root cause analysis, resolution of issues
Basic database administration, periodic application administration tasks
Documenting system functionality, configuration and maintenance tasks
Software application deployment and training to technical operators/users
Responsible for prioritizing, scheduling, and completing all work following established policy and guidelines in an assigned territory

Ngpf HPC Production Support Engineer Resume Examples & Samples

Work with operations on producability changes
Assist the IPT to process engineering changes for producability
Align manufacturing process capability to design/blueprint requirements
Ensure raw material is ordered and delivered on time
Ensure manufacturing starts on time using demonstrated lead-times
Review process capability data from suppliers
Identify any risks and put plans together to ensure delivery is met
Process improvement of manufacturing processes
10+ years engineering or manufacturing experience. Operations, producability, delivery and engineering background is a plus. Effective project management, communication and presentation skills required

EE Production Support Engineer Resume Examples & Samples

Troubleshooting systems or CCAs that fail electrical or environmental test, and entering instructions for repair to the shop’s manufacturing control system
Investigating root cause and corrective action for test failures
Generating change requests for production hardware
Participating or leading teams tasked with improvement of test yields or test cycle time reduction
Supporting efforts aimed at reducing engineering support costs
Seek out and address problems
Perform duties with minimal supervision but under factory guidance for priorities
Manage priorities and actions in a rapidly changing environment
Efficiently determine failure causes and address high failure problems
Professional-level skill in the use of computers for office tasks, research, documentation, and presentations
Success with challenging engineering projects, including effective communication of project results in written reports and presentations
Experience and skill with EE lab equipment such as multimeters, signal sources, oscilloscopes, spectrum analyzers, and logic analyzers
Ability to plan and undertake root cause investigations and determinations
Ability to participate in or lead teams
Experience with designing or supporting production of electro-optical systems or CCAs
Experience working in a Raytheon factory environment
Skill in negotiating team solutions to problems
Ability to plan and undertake method improvements
Experience with programming Microsoft Excel or Microsoft Access applications
Programming skills in languages such as C++ and Java
Familiarity with EO products
Experience reading drawings
Experience reading specification documents
Experience and skill with data collection and analysis tools such as LabVIEW, MATLAB, MathCAD, or Mathematica
Experience and skill with EE design tools such as Mentor Graphics or Cadence
Experience and skill with EE simulation and analysis tools such as PSpice, Agilent ADS, Ansoft HFSS, Sonnet, or Zeland IE3D

Bidm Production Support Engineer Resume Examples & Samples

Supports applications, revising, updating and providing documentation as required
Researches, prepares detailed specifications, defines, designs, develops, tests, debugs, installs, and modifies computer software in various platforms in a complex and integrated systems environment
Provides technical assistance to staff including interpretation of specifications
Researches new developments in hardware and software. Maintains currency in techniques and tools enabling system proficiencies and performance improvements
Performs systems integration testing and user acceptance testing as required by software development lifecycle
Performs other duties as assigned or requested
Bachelor's Degree BS in IS, Computer Science or a related field
3-5 years information technology experience
Ability to analyze, develop and implement complex programming solutions
Documenting technical design and business requirements

Associate Production Support Engineer Resume Examples & Samples

Work effectively alone and in a team environment with quality and timely results
Continuously monitor the platform for operational excellence elements for process improvements
Strong partnership Development, Account Managers and Production Support Team
Create SQL queries and understand SQL scripts
Parse, analyze, and understand system log files
Customer Service orientation with the ability to effectively interact with users of all levels
Able to proactively address system issues that have potential impact for the corporation
Strong research, analytical, and troubleshooting skills
Support after hours coverage/escalation
Perform production deployments of software and DB changes
Knowledgeable of all operational and maintenance
Create and maintain documentation on the platform, such as platform details, playbooks, escalation procedures, and any other that becomes a necessity
Creation of current state of system flow that will be used as an artifact for future development and troubleshooting
3-5 yrs. Professional technical management of Microsoft Server products
BA Degree in Computer Science or related field or equivalent experience
3+ years of professional experience with Windows Server (2008-2012) in a highly-available environment
3+ years of experience hosting .NET on IIS through version 8.5 in a highly-available configuration. (bonus points for SaaS experience!)
Experience with Linux platforms in a highly-available environment
Experience with public cloud operations (AWS/Azure/RackSpace)
Experience working with VMWare or similar private virtualization platforms
Experience with TLS and certificates
Programming/scripting expertise
Experience with configuration management and automation technologies
Experience with configuration and management of systems monitoring and management systems
General knowledge networking fundamentals including diagnostics with Windows/Linux tools
General knowledge of firewalls, switches and load balancers
General knowledge of SQL server with the ability to formulate queries as required
This position is eligible for the Employee Referral Bonus Program

Junior Production Support Engineer Resume Examples & Samples

Linux experience ideally in an Enterprise environment using RedHat or similar
Ability to read SQL Queries
2+ years of Application Support
Experience with File Transfers, interface and connectivity issues are advantageous
Basic Windows 2008 Server

EU Non Production Support Engineer Resume Examples & Samples

Interface with Global Development leads, from AVP to Managing Directors, with respect to testing and supporting their applications
Assist defining consistent global detailed daily procedures to assist with the completion of all required tasks
Set up global consistent process to monitor processes and update start, stop, and monitoring scripts when necessary
Oversee troubleshooting of problems and either solve or serve as point of escalation
3+ yrs experience with environment support
The person must possess wide and deep technology knowledge. Experienced in using Enterprise Service Bus, SOA, classic ASP, and middle-wares such as Tibco RV or Solace etc

EU Non Production Support Engineer Resume Examples & Samples

Part of Non Prod Support team at Prague
Own and drive environment improvement initiatives and setup processes to interface with global NPS teams and other stakeholders for follow the sun global support
Assist in setting up global consistent process to monitor processes and update start, stop, and monitoring scripts when necessary
8+ yrs experience with environment support
Ability to manage small team

Production Support Engineer Resume Examples & Samples

Learn the High Voltage Battery System to effectively represent the interests of the design team when interacting with all stakeholders involved in manufacturing (Manufacturing Engineering, Production, NPI, Quality, Supply Chain, etc.)
Provide nuanced engineering judgment and guidance to the factory on questions of design intent – refining engineering specifications when needed for update and/out ambiguity reduction
Respond to, own & resolve engineering related production issues including, but not limited to
BS in Mechanical Engineering with exceptional command of engineering fundamentals and strong engineering intuition
Proactive, self-starter with the ability to thrive in a fast paced environment with rapidly shifting priorities
Hands-on problem solving skills – experience doing so in a manufacturing environment is a plus
Excellent communication and interpersonal skills including an innate ability to recognize the needs of the various stakeholders involved
Strong organization and documentation skills including correspondence & reports
Experience with any or all of the following is a plus

Production Support Engineer Resume Examples & Samples

Monitor process and quality ensuring a continuous flow. Uses technical training to make improvements in the process utilizing constant communication, involving team members and all production support disciplines
Eliminate equipment downtime by tracking problems to their root cause and correcting them
Make control modifications as needed to production equipment in assigned area
Adapt new products to existing or new production equipment
Act as a team floater. Maintain own certification and competence on all tasks required of the team
Assigns off line tasks such as attendance, line schedule, data entry, supplies etc
Accountable for the team's achievement of goals concerning quality and productivity
Facilitate assignment of off-line tasks such as attendance, line schedule, data entry, supplies etc

Senior Production Support Engineer Resume Examples & Samples

You are ridiculously reliable and able to work onsite in Boston every day
You have deep knowledge of networking topology and protocols
Your background includes supporting a Linux environment, including shell scripting
You have experience conducting and documenting Disaster Recovery tests, strategies and procedures
You have verifiable experience with hardware/software configuration and installation
You have thick enough skin to maintain your composure through a crisis situation and relay information about the incident to the CTO, President of Capital Markets and other SVP’s that will need information about what happened and what was done to prevent it from happening again

Production Support Engineer Resume Examples & Samples

Assessing and troubleshooting an incident and providing a workaround
Works closely with development, infrastructure and other technology teams to quickly troubleshoot, triage and resolve issues
Follow all standard operating procedures consistently
Assuring the highest levels of availability for all monitored applications and products including general site availability and response time
Adhering to and following policies and procedures outline in the Operational Level Agreement (OLA)
Escalating incident to support areas and IT management based on thresholds set in the OLA. Monitoring the progress of escalated incidents
Creating and updating incidents accordingly within the ticket tracking system with detailed incident and resolution information. Notifying appropriate personnel and customers (internal and external) upon issue resolution
Categorizing incidents correctly and assessing/negotiating the urgency and impact of a reported or discovered incident
Matching multiple incidents and creating new problem error reports as well as matching incidents against known problems and errors
Responsible for critical customer impacting incident/outage notifications using predefined outage notification templates. Initiating and coordinating conference bridges for outages
Responsible for morning and evening overall system status reports as well as the proper turnover of incident tickets to the next shift
Working with partners to resolve issues
Bachelor’s Degree (or equivalent experience)
3-5 yrs of experience in an Support/Operations role
Basic knowledge of Microsoft technologies (Server 2003,2008,2012, IIS 6.0/7.5, MSMQ)
Working knowledge of Linux, network protocols, Monitoring Tools, Nagios, Ticketing System
Basic networking knowledge
Detail and process oriented
Excellent presentation and communications skills
Must be available to work on weekends

Post Production Support Engineer Resume Examples & Samples

Effectively document problems and their resolutions
Assist other Disney Technical staff with technical upgrades and new installations, in conjunction with 3rd party integrators and other third party providers
Follow the agreed change control process for all planned technology changes making sure that all work is documented and any changes updated on the relevant wiring/ cable schedules, workflow drawings and project documentation
Undertake preventative maintenance to ensure maximum system availability whilst managing and documenting the maintenance cycle
Alternatively educated to A level standard with a demonstrable track record in broadcast support
They will be technically competent across a wide range of broadcast related areas
Ideally working in the TV industry with a major broadcaster or post production facility and will have worked previously in a post production support role

Senior Saas Production Support Engineer Resume Examples & Samples

Using our defect tracking system, work with Guidewire customers to understand any issues they report
Work with our development group members in a collaborative, team oriented fashion to isolate, diagnose, and resolve customer issues in a timely fashion and meeting service level agreements (SLAs)
Manage critical customer issues and facilitate communication between customers and R&D Engineering/Professional Services
Use our sophisticated and industry leading configuration tools to resolve customer change requests
Manage all hosting provider activities, including network and system changes, upgrades, patching, trouble shooting, change management, and configuration
Attend periodic customer meetings
Use source control tools such as SVN to manage deployments of code to production
Support client through testing of upgrades and enhancements from UAT to Production
Manage deployments according to best practices including installing (post-release) maintenance pack bundles and hot-fixes
5-8 years of experience with direct customer interaction supporting Internet-based applications in Production environments
Ability to work collaboratively with Product Development, Professional Services teams and members of SaaS Operations to solve customer problems
Possess computer programming or software application coding skills (Java programming experience is preferred)
Experience with Rich Internet Technologies (HTML5 , AJAX or Flash)
Experience with Jira, SVN, Maven, Nagios, Cloud technologies and Virtual Machines is a plus
Experience with Agile/Scrum development is a plus
Bachelor Degree in Computer Science or equivalent

Production Support Engineer Resume Examples & Samples

Reports directly to the Digital Banking Level 2 Support Manager
Performs production support, troubleshooting and maintenance (defect resolution)
Maintain multiple local environments for debugging systems
Remotely and locally debug code for multiple applications using the Bottomline standard tools on BT technology and architecture
Work cooperatively with Level 1 Support to gather issue information and educate them on new issues and solutions
Develop data repair scripts to address urgent client issues
Work with the Implementations and Delivery Teams on defect resolution and solution delivery
As an active member of the development community, utilize and promote best practices
Develop new technical skills and learn industry knowledge
Participate in process improvement efforts
Developing web applications using Ajax
GIT, Subversion
Developing banking and financial applications
Working professionally with customers
Agile Development Methodology

Production Support Engineer Resume Examples & Samples

Works closely with software engineering, production engineering and other technology teams to quickly troubleshoot, triage and resolve issues
Creating and updating incidents accordingly within the ticket tracking system with detailed incident and resolution information. Notifying appropriate personnel upon issue resolution
Assist Engineering teams to improve application stability with the development and implementation of application monitors and alerts
Bachelor’s Degree with 3 years of experience
Experience with ITIL practices, specifically relating to Incident and Problem management
Working knowledge of Application servers (e.g. Jboss, Tomcat)
Working knowledge of scripting languages (e.g. Bash, Python)

Senior Production Support Engineer Resume Examples & Samples

Support technical solutions and alternatives to meet business requirements in adherence with MasterCard standards, processes and best practices
Lead day to day system development and maintenance activities of the team to meet service level agreements (SLAs) and create solutions with high level of innovation, cost effectiveness, high quality and faster time to market
Accountable for full systems development life cycle including creating high quality requirements documents, use-cases, design and other technical artifacts including but not limited to detailed test strategy/test design, performance benchmarking, release rollout and deployment plans, contingency/back-out plans, feasibility study, cost and time analysis and detailed estimates
Perform system maintenance, production incident problem management, identification of root cause, remediation of the problems and on-call pager support schedule. Select appropriate technical frameworks and solution delivery methodology. Adapt to the technical artifact templates per the needs of the project and technology. Contribute ideas to help ensure that required standards and processes are in place. Maintain solution and technology road maps
Research and evaluate current and upcoming technologies and frameworks
Collaborate with Vendor Resources for Support of Products
Conduct brownbag sessions on new and upcoming technologies, methodologies and application appropriate frameworks. Ensure knowledge transfer of vendor technology to MasterCard staff. Provide technical training to the other team members
Follow and promote Quality Assurance and Quality Control processes in the department. Actively look for opportunities to enhance standards and improve process efficiency. Mentor and guide other team members during all phases of the SDLC. Ensure adequate test coverage in Unit Testing, System Testing/Integration Testing and Performance Testing. Perform Quality Inspections and Walkthroughs through out the SDLC including Requirements Review, Design Review, Code Review and Security Review to ensure compliance with MasterCard standards
Co-ordinate offshore development and manage day to day activities

Senior Application Production Support Engineer Resume Examples & Samples

Configuration, optimization and integration of data governance tools
Support of development, test, and production environments with responsibility for uptime and overall system performance
Support of the Data Governance tools suite running in Linux environments
Coordination of downtime with the application support team and perform upgrades and install patches and hot fixes
Data governance tools user account management
Ensuring developer/user compliance with environment strategy including devising monitoring methodologies and/or processes
Data quality reporting job configuration & administration

Fal Addc Ag Production Support Engineer Resume Examples & Samples

Represent TAODT in those forums requested to contribute; e.g. Program Meetings, development groups via MFTs, etc
Coordinate with the different GBP the development of VSM and implementations of actions to achieve the AG2 goals
Coordinate the MFT associated with TIP (Tactical Improvement Plan) and develop as Production representative some of the actions
Coordinate and supervise the Housekeeping and FOD politics
Manage a multifunctional team with different departments and partners
Actuate as Focal point for Equipment’s NFF improvement
Run some of the projects related to TAKT40
Support the Boom functional Test phase as expert in boom
Run activities in AG2 associated with new tech developments (Future Factory, Digitalization…)
Contributes to Production excellence by managing and leading the Production tools (lean, Quest, etc.)
In the aircrafts with pending’s works, manage the final closure of them and also the relation with AG customer
At least 5-10 years of experience in a related area

Principal RF Subsystems Integration & Production Support Engineer Resume Examples & Samples

Troubleshooting hardware and process issues down to CCA and component levels
Failure analysis / root cause determination and corrective action implementation
Please Note: This position can be a salary grade level Principal Electrical Engineer or Sr. Principal Electrical Engineer based upon the applicant's qualifications as they relate to the skills, experience and responsibility requirements of the position
Ability to trade cost, performance, and packaging approaches for RF seekers
Knowledgeable in the RF hardware lifecycle from requirements definition and architecture development through integration and verification, and production support
Technical writing and formal presentation experience
Experience in applying SPC methods in achieving production yield improvements
FRACAS processes
Experience with subsystems integration and test
Experience with post test flight analysis

Post Production Support Engineer Resume Examples & Samples

Shift engineer supporting post production operations
Accurately communicate via internal ticketing system
Perform maintenance of post-production systems
Monitor platform systems and be responsible the technical escalation process
Available for out of hours work when required
Adopting best practice with regard to broadcast / editing technologies
Work alongside Media Managers and Editors
Work alongside the Broadcast Projects Team to help deliver major projects
Ability to adapt with changing technologies
Experience as an Post Production Engineer or Edit Assistant preferred

Senior Production Support Engineer Resume Examples & Samples

Own the end to end delivery of key features and functions for major system enhancements
Design and develop high quality, secure, scalable software solutions based on technical requirements specifications and design artifacts within expected time and budget
Perform functional and performance testing of solutions
Ensure code is easily maintainable and tracked in version control system
Participate in architectural decisions and product roadmapping
Research, create and evaluate technical solution alternatives for the business needs
Assist in examining commercially available and forthcoming industry technologies related to area of expertise. Research on current and upcoming technologies and application appropriate frameworks and provide recommendations to Management. Perform PoCs (Proof of Concept) and help Department in the selection of Technology. Proactively create and maintain solution and technology road maps
Ensure adequate test coverage in Unit Testing, System Testing/Integration Testing and Performance Testing. Perform Quality Inspections and Walkthroughs throughout the SDLC including Requirements Review, Architecture Review, Design Review, Code Review and Security Review to ensure compliance with MasterCard standards. Support collection and reporting of project and software metrics. Actively look for opportunities to enhance standards and improve process efficiency

Production Support Engineer Resume Examples & Samples

Support small project test plans
Develop, document, and implement minor repair and rework procedures
Provide documentation and make technical presentations to management
Prove-out and implement new tools, fixtures, and assembly aids used in the manufacturing process
Generate work instructions and other process documentation
Provide engineering recommendations for process improvements. Analyze and implement those shown to yield positive results
Adhere to project schedule; communicating to Engineering any risks to project execution and recommendations

Production Support Engineer Resume Examples & Samples

Engineering degree – ME, EE, MET, MfgE
Production/Operations Engineering experience
Knowledge and experience with equipment operation - electronics assembly and mechanical assembly processes
Four or more years of production process support experience
Ability to work off-shifts and weekends when necessary
Strong communication skills and ability to work with diverse workforce

Senior Production Support Engineer Resume Examples & Samples

7+ years of progressive experience as a Senior Software Development and Production Support Engineer or in a related occupation
Analysis and development using various database systems such as SQL Server and Mongo DB. Expert level knowledge of relational databases is mandatory
Very good understanding of Operating Systems (Linux (Unix) and Windows)
Understanding of basic networking concepts (e.g. TCP/IP, http, DNS, Application Servers and their function)
Experience in one or more scripting languages (e.g. Power Shell, Perl, Shell Scripts)
Using standardized XML messaging systems including REST and SOAP
Troubleshooting performance issues, web applications, Windows services, and MVC applications in C# and .NET and Java
Strong knowledge of .net Framework (Required) and Java (Desired) with flexibility to learn new technologies
Source formats including XML, XSL, and XSLT
Performing ETL operations using ETL tools such as SSIS and SSRS
Implementing object-oriented concepts such as Polymorphism, Inheritance, Abstraction and Encapsulation using programming languages C# and Java
Troubleshooting and resolving database issues using SQL Server database
Creating stored procedures, views, functions, and database objects using SQL server database
Communication protocols including http, TCP/IP, and FTP (File Transfer Protocol)
Experience working with Source Code Control - Branching, Merging of Source code using tools e.g. GIT, Perforce, SVN etc

Production Support Engineer Resume Examples & Samples

Report fixing/custom report generating
Advanced user configuration options
Support and use of advanced application functions at request of users
A core understanding of the Credit business and product knowledge specifically aimed at the trading of corporate bonds, CDS, Index and Structured Credit trading
Strong research, investigation and evaluation skills, with a structured approach to problem solving
Proven ability as a member of a team to communicate technical and production-related concepts to a broad range of technical and non-technical staff
Ability to work and effectively prioritise in a highly dynamic work environment that includes a global focus
Results oriented and highly flexible, team player

Production Support Engineer Resume Examples & Samples

Utilizes extensive technical knowledge and excellent communication skills to ensure projects and tasks are completed on time and lead team members to excellence
Lead and support complex troubleshooting efforts across various technologies and services across a broad spectrum of applications. The issues in scope will typically have impacts at a portfolio or enterprise level
Influence Senior Support engineers to address their technical hurdles and challenges in supporting a broad range of applications
Partner with application development teams to actively understand their development and technology stacks, application architecture, infrastructure requirements and identify the gaps in their implementations
Lead application technology roadmaps, testing and proof of concepts, and solution validation. Participate in system design improvements and performance enhancements
Translate production support non-functional requirements into implementation stories and tasks for development teams
Collaborate with application development teams in order to make design, data and content management decisions as appropriate. May collaborate with Agile Software Architects, Product Owners or teams to scope and estimate costs for Production Support participation
Participate in the Scrum teams, retrospective meetings and sprint planning sessions. Activities in scope would include design reviews, sharing and reviewing relevant non-functional requirements, testing of capabilities etc
Mentor and educate other team members on best practices, approaches, and techniques associated with various development methodologies
Continuously share best practices and improve processes across the various portfolios? teams including the implementation of automation capabilities Ensure efficient use of CI/CD processes and tools with special attention to characteristics like reuse, scalability, resilience and performance of the migration solutions
Experience supporting various SDLC phases (Waterfall or Agile); Experience working with Agile development shops & use of Agile tools & techniques such as KANBAN &SCRUM. DevOps, CI/CD experience

Production Support Engineer Resume Examples & Samples

S. Electrical Engineering or Electrical Practical Engineer
Minimum two years of experience in managing manufacturing line or Production floor support
Familiar with Linux OS installations/backup and with Perl scripts
Experience in HW problems diagnostic or in board design
Linux IT
ICT / JTAG designing

Tier Production Support Engineer Resume Examples & Samples

Responsible for the production operations of an enterprise Ecommerce SaaS platform that is
Create internal documentation and Perform knowledge-sharing presentations to tier3 and tier2
At least 5 years of hands-on application support experience in a SaaS or web company, working

Production Support Engineer Resume Examples & Samples

Perform operational duties including database backups, application server health, service recycling
Identify and resolve operational issues (e.g. batch failures, network issues, client data feed errors)
Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs
Maintain operational documentation, e.g. incident tracking and run books
Produce metric reports including daily production status
Review Client support tickets and requests under service SLAs
Partner with other technical teams to resolve level 2 and level 3 issues (i.e. application support, DBs and data center related issues). Document issues in customer support portal
Provide on-call off hour support and work during non-prime shift hours
2 to 3.5 years’ experience in production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment
Knowledge in Actimize solutions is a bonus
Experience with Unix, Linux, Windows, Tomcat, SSH, PGP and basic scripting skills
Experience with SQL Server, Oracle and MySQL
Proficiency with Perl/Windows scripting and regular expressions
Experience with and understanding of complex process and data flow
Ability to effectively and proactively communicate (both written and verbal) to various Actimize groups and Actimize clients on a daily basis
Experience with application debugging, performance, scalability
Familiarity with standard application security compliance best practices
Knowledge of fault detection and resolution processes
Experience working successfully independently and with other team members as well as developers
Ability to multi-task as required and provide rapid support in production
Must be able to provide on-call off hour support and work during non-prime shift hours

IT Production Support Engineer Resume Examples & Samples

Propose solutions with resource and time estimation. Work on system developments
Work on maintenance on the existing systems
3+years of working experience in IT function

Production Support Engineer Resume Examples & Samples

Interacts and participates on all P1 Production issue calls and drives the root causes analyses
Ensures all servers/applications are monitored on an on-going basis with alerts including CPU, memory, storage, network and security issues and performance tuning
Monitors the technical team who keep the site up and going 24/7/365
Triages issues reported by various teams
Creates tickets, assigns and manages trouble tickets to the technical team
Tracks progress with both the technical team and the client business teams
Provides regular status updates to the client management team
Ensures the applications are highly available for the business users and eliminate any obstacles or road blocks
Proactively interacts with the project teams and coordinates cross-team collaboration
Coordinates and utilizes the onsite and offshore teams to support multiple applications
Coordinates updates from cross-continental teams
Availability to work late evening/mornings, as the role interacts with various global teams
Experience with/Exposure to FrontEnd Technologies JavaScript, HTML
Experience in working with monitoring tools such as NewRelic, Splunk is required
Experience with eCommerce framework like Oracle ATG a plus
Experience working on BCC, CSC tools is a plus
Experience working Managing, Administrating JIRA required
Bachelor's Degree in C.S. or equivalent
7 + minimum years’ experience required
Excellent communication skills both oral and written
Strong interpersonal skills, including cross-cultural competency
Highly organized and detail-oriented

Associate Production Support Engineer Resume Examples & Samples

Coursework and/or experience successfully developing applications/automation for Windows platforms using Microsoft technologies
Excellent debugging skills across a variety of integrated platforms
Strong written and verbal communications, teamwork, and problem-solving skills are necessary
Ability to interact and communicate successfully with business partners and technology teams
Coursework and/or experience developing with Java, C#, .Net, HTML5, JavaScript, PowerShell
Coursework and/or experience developing services – preferably REST services
Self-starter who can grasp difficult concepts and large architectures
Strong estimation skills with ability to provide reasonable estimates
Understanding of the DevOps philosophy and a passion for iterative product improvement
Experience developing hosted client server applications
BS or MS in computer science or related technical field/or equivalent experience
Familiarity with Agile methodologies
Experience with Atlassian suite of products
Experience with ITSM framework and tools, such as Remedy or ServiceNow
Experience with LINQ, Angular, MongoDB

Production Support Engineer Resume Examples & Samples

Associates degree required and Bachelor’s preferred in Mechanical, Electrical or Electromechanical field
With Associates degree- 5 years’ experience and with Bachelor’s degree -0-3 years’ experience in production / process maintenance or related technical position
Knowledge of electrical and machine repair
Excellent mechanical and electrical troubleshooting and analytical skills
Material Handling and Machine Automation industry experience preferred
Ability to provide good and timely quality results under pressure
Good analytical, problem solving, interpersonal and communication skills
Hands on experience on engineering methods such as FMEA, SPC, Pareto Analysis, Control Charts, Poka Yoke, 8D methodology and DoE is a plus
Preferably familiar with assembly equipment such as die attach, solder, cleaning, wirebond and gel filling
Teamworker with good communication skills to motivate improvements and drive the Change
Highly motivated and able to work independently
Hands on engineer, will work in front of the tool most of the time
Good analytical and problem solving, interpersonal, and communication skills
Demonstrating flexibility in approach and ideas, responds positively and supports changes in procedures, process, technology, responsibility and assignments

Production Support Engineer Resume Examples & Samples

Master preferred /Bachelor required (university) degree in Electrical or Electromechanical Engineering - preferably with focus on power electronics and information engineering
5 years’ experience as an electrical test engineer or in the field of Process or Equipment engineering, in a high technology/ high volume manufacturing, preferred semiconductor packaging environment
Measurement, Test equipment and Machine Automation industry experience preferred
Ability to provide good quality results under pressure and in a timely manner
Good analytical and structured problem solving, interpersonal, and communication skills
Hands on experience on engineering methods such as FMEA, SPC, Pareto Analysis, Control Charts and 8D methodology is a plus
Good knowledge of electrical and mechanical measurement methods and instruments, power electronics and circuit technology
Database setup and maintanance with good knowledge in SQL programming
Experience in Statistica, LabView and Visual Basic programming is preferred
Knowledge of data protocols and database structures used in industrial production equipment

Production Support Engineer Resume Examples & Samples

Assist in Installation/Configuration of Operating Systems and Third Party products that run on the SGI AEGIS-Video™ and SGVideo™ Central Monitoring Systems
Able to test and debug system related problems
Support Customer Migrations
Organize, support and maintain Video Test Lab equipment
Assist in documenting and providing training for all video related projects
Work with Quality Assurance and Development to provide systems support
Perform Quality Assurance on product releases
Good Customer Support Skills
Ability to work with others in a team environment as well as work with the customer
35% Travel Domestically and International
Ability to take Accountability and Responsibility for Onsite projects
SQL Server 2005/2008/2012
Red Hat, Fedora Core 4, Core 6, Core 9, Cent O/S and Ubuntu Linux
Crystal Reports and SQL Server Reporting Services
Lite-Speed and Windows Log Shipping, SQL Clustering, Mirroring and AlwaysOn Replication
HP ProLiant Servers (Blade and Rack-mounted), Cisco Switches, Routers and Firewalls
IP Cellular CDMA Modems

Non Production Support Engineer Resume Examples & Samples

Assist defining the overall Non Production Support strategy
Communication of status of the test environments to project teams and management, which includes blocking issues, risks and changes that may affect the project deliverables and project schedules
Cooperate with EqDevOps on the strategic deployment strategy and get involved in the analysis phase and cooperate with EqDevOps and RTB teams in order to come up with the strategic, flexible and automatic deployment toolset to move all of our application estate to cloud
Extend the NPS Portal that was previously built by Prague NPS team to support all environments and all applications and integrate it with the BATHS framework too so that the availability of all the applications in Equities is well known and visible to everyone
Ability to support global QA team

Senior Production Support Engineer Resume Examples & Samples

Ensure that all facets of the Operations Command Center are executed by approved procedural documentation
Ensure all operational logs and journals on all events, reported issues, warnings, alerts and alarms are correctly documented, escalated, and executed within applied service levels
Maintains operational documentation, processes, management and diagnostic tools, ensuring that services are maintained at the agreed levels
Ensure compliance in process document creation, reviews, and record evidence of statistical sampling of incident tickets for required audit programs
Ensure that maintenance tasks are completed as per procedural documentation for scheduled BAU tasks and client specific infrastructure

Production Support Engineer Resume Examples & Samples

0 – 18 months relevant work experience
Good communication, interpersonal, and analytical skills
Basic knowledge of development and support methodologies / architectures
Basic understanding of various platforms (e.g. Unix, Windows, Linux)
Basic Understanding of SQL and scheduling
Associate’s or Bachelor’s degree preferred
Familiar with different tool sets

Senior Production Support Engineer Resume Examples & Samples

File processing to include verifying data quality and identification and communication of file variances and potential issues
Maintain and adhere production schedules to include ad-hoc requests
Ensure compliance and production standards by attend final code review meetings to determine production readiness (e.g. validate coding standards against the production readiness checklist, etc.)
Perform code migration to the production environment
Able to assist in developing and documenting job related procedures
Strong understanding of various platforms (e.g. Unix, Windows, Linux)
Strong Understanding of SQL and scheduling
Strong understanding of different tool sets
Data Security Standards (e.g. PCI, PII, etc.)
Source Code Control (e.g. CVS, TFX, etc.)
Strong understanding of Operational best practices
Strong time management
Able to manage and/or oversee 3 or less resources

Production Support Engineer Resume Examples & Samples

2+ months relevant work experience
Good knowledge of development and support methodologies / architectures
Good understanding of various platforms (e.g. Unix, Windows, Linux)
Good Understanding of SQL and scheduling
Good understanding of different tool sets
Data file transfer (e.g. SFTP, Connect Direct, etc.)
Data Manipulation (e.g. Unix awk, etc.)
Good Understanding of Operational best practices
Detail oriented and ability to multi-task

Lead Production Support Engineer Resume Examples & Samples

Maintain documentation of production schedules, production run-books, and assist in documenting operational best practices
Troubleshoot failures and determine best course of action
8+ years relevant work experience
Able to drive the development of job related documentation and procedures
Excellent Understanding of SQL and scheduling

Production Support Engineer Resume Examples & Samples

First contact for any testing problem
Provide onsite tier 1 support for tests, test infrastructures and tests setup
Introduction and training of new tests
Conduct test debugging and failure analysis whenever needed
Familiar with Linux OS installations

Production Support Engineer Resume Examples & Samples

Attempt to solve as many issues as possible, escalate issues in a timely manner to application and / or infrastructure subject matter experts when appropriate
Work with production support staff (L2 and L3), development and QA regarding issue/resolution
Supporting and monitoring of the firm’s internal systems
Document and create new knowledge base to provide the most effective solutions to application issues. Solutions can be new code development, defect fixes
Assist with automating processes to achieve efficiency and streamlined support
Liaise with development and infrastructure teams, prioritize tool enhancements, and coordinate and participate in software/new version releases
Uplift environment management tools to reduce risk and streamline efficiency
Collaboration with other technical support engineers, utilize expertise to help others in order to most quickly facilitate solutions for the customer
Minimum 3+ years of production support experience
Experience with Java, Spring framework, Hibernate, Linux, and SQL technologies
Experience with EmberJS preferred, but if candidate doesn’t possess this skill, he/she should have experience in at least one major javascript UI framework like AngularJS, ReactJS, ExtJS, Backbone etc and willingness to learn EmberJS
Building and debugging java and javascript applications
Strong analytical skills and temperament to resolve complex issues
Able to work in a fast-paced global team
Detail oriented, demonstrating thoroughness and strong ownership of work
Experience in financial services companies will be added advantage

Production Support Engineer Resume Examples & Samples

The candidate, will need experience with JCL, IAM/VSAM file management, Mainframe and scheduling (CA7), in addition to Frist Vision experience
Scheme processing and set up skills are a necessity , as are Debit, Credit and ATM processing knowledge Candidate should be able to manage small projects independently, create statistical reporting for batch jobs and operation area that can be used to increase performance whilst reducing incidents
This person will need to work with peers in development team in order to have technical input to new projects and to ensure standards are adhered to
The role will require working on some weekends and on occasions evenings. Candidate will need to be on call at which time could be contacted OOH to support any P1 incidents

Associate Production Support Engineer Resume Examples & Samples

Troubleshoots and documents software product defects escalated from various support groups
Assists with the deployment of product hot fixes and other related solutions
Documents solutions for use by support staff
Provides support to customer/user inquiries or concerns regarding our products or services
May act as a liaison between various support groups and development
May provide after hours on-call production support
May produce metrics based reporting for reported database problems and environmental concerns
May document product defects for submission to the software development team
May track resolution of product defects and/or system performance problems

Production Support Engineer Resume Examples & Samples

Act as regional escalation for all day-to-day issues impacting the plant
Create, drive and manage KPIs and real-time monitoring dashboards to ensure optimal system performance
Proactively identify areas for stability improvement in the software/hardware stack as well as operational processes
Ensure quality management of incidents and proactive follow-ups to issues
Engage and collaborate with a diverse set of stakeholders and partners – external vendors, internal application development and support teams, infrastructure teams , and business stakeholders to name a few
Help drive platform evolution – leverage past experience in KDB or similar large scale data capture / analysis tools
Manage the on-boarding of new applications/functions to the platform
Ensure resiliency of the platform through managed DR/SR/HA events. Identify and partner with development staff to eliminate single points of failure in the environment
Collaborate with teams distributed globally, including a 24x5.5 team located in India
Perl/Unix Shell Scripting
SQL skills - Sybase, MS-SQL and Oracle
Monitoring software - Geneos, Splunk, APM
Familiarity with basic networking concepts TCP/ FTP
KDB+ database experience (or similar ‘big data’ analysis tool) a significant plus
Past development roles / skills a significant plus - in particular Python or Java programming
Past experience in Java a plus
Problem solving skills - natural inclination towards problem resolution
Self driven & proactive
Customer Service Orientation - build positive working relationships with customers at all times providing realistic information and managing their expectations
Problem solving - Ability to understand complex component/system/service interactions and look for causes and provide solutions

Production Support Engineer Resume Examples & Samples

Gain deeper knowledge and expertise in Enterprise Operations and various solutions that we have developed
Work on Host Management Console and Client Job processing in CTE
Implements and maintains enterprise-wide system tools and ensures scalability
Leads the research and evaluation of deeper investigations on client issues
Work on Production and test databases- SQL, MySQL, Oracle
Facilitating the handling of Global P1 issues
Monitor and Troubleshoot various Concur Applications
Work on and administrate Nagios, Zenoss, and Pingdom monitoring tools
Working on maintenance, Deployments, Releases. Restores
Define and develop new innovative ways to work on our processes and find and recommend fixes in application Code bases
Take up challenges in owning various tasks and documentation
Work closely with your peers on product and various teams to integrate your offerings into our products and tech stacks there by facilitating information sharing and cross-pollination of ideas between various departments
Identify problems that can be solved with automation and initiate the process
Assists in post-implementation and continuous-improvement efforts to enhance performance and improve future outcomes
Influence through expert knowledge and leadership across the broader organization
Bachelor’s Degree in Computer Science, Electronics, Statistics, and Electrical Engineering (BE, BCA, BSc, BCom. or any related technical field plus significant knowledge in the area of IT)
1+ years of relevant industry / academia experience in Enterprise/Support Operations
ITIL certification details if available
Certifications on any IT related topics such as MCSE, CCNA, SQL, is a plus
Confidence building and working in Event Driven Architectures

Production Support Engineer Resume Examples & Samples

2) Jira 2 years
3) SQL queries, Scripts 2 years
4) release mgt 2 years
Responsible for production monitoring, triage, code investigations and data updates for all ConnectiveRx applications
Perform initial triage of production incidents to identify code or data issues
Create and test database scripts to correct data anomalies
Identify and develop synthetic monitoring capabilities to identify application issues before external impact occurs
Interface with Application Development Engineers to communicate issues and suggest remediation
Communicate status of production tickets to internal and external stakeholders
Serve as release manager for software deployments

Production Support Engineer Resume Examples & Samples

Demonstrated Linux aptitude or experience
Excellent attention-to-detail
Excellent written and verbal communication skills with the ability to effectively communicate highly-technical concepts in lay terms
A desire to work on a collaborative team
Ability to provide the highest-quality customer support from start to finish

Production Support Engineer Resume Examples & Samples

Experience supporting various SDLC phases (Waterfall or Agile)
Experience working with Agile development shops & use of Agile tools & techniques such as KANBAN &SCRUM
DevOps, CI/CD experience Working knowledge of revant ticketing system; UNIX command line & UNIX scripting; Window O/S; Autosys job management for scheduling, monitoring & reporting; Oracle/sybase scripting Middleware technologies, JBOSS, Apache Global Load Balancers; Tibco/ESB
Demonstrable knowledge of ITIL or Service Management; Cloud implementations (AWS/Softlayer); APM tools

Production Support Engineer Resume Examples & Samples

Typically assigned to more complex platform systems. Establishes production runs, ensuring that appropriate job control language, run documentation and data files are available
Creates job set-ups. Provides software configuration management for host and off host platforms in the realm of change deployment, change execution, job scheduling, release management, and release implementation
Trouble shoots and restores service to multiple applications, Networks and systems using industry accepted techniques and procedures
May design, code, benchmark test, debug and document programs. Applications generally involve utility programs, job control language, macros, subroutines and other control modules
Performs impact analysis to output data processing based on user and client requirements. Analyzes documentation supporting changes in a complex production environment
Serves as an escalation point for more complex issues and escalations which involve troubleshooting technical issues and resolving data/configuration issues
Collaborate with multiple internal teams across disparate groups to resolve client support escalations
Collaborate with Product Management and Engineering to review software enhancements and provide design feedback

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