Production Support Engineer Job Description
Production support engineer
provides layout supervision and guidance of complex RF/Analog/Digital circuit card assemblies to dedicated board designers.
Production Support Engineer Duties & Responsibilities
To write an effective production support engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included production support engineer job description templates that you can modify and use.
Sample responsibilities for this position include:
Provide hardware and software support for systems providing Internet hosting of websites and services at a co-location facility and internal development network infrastructure
Debug Application software including log parsing, and troubleshooting across multiple components on multiple servers
Configure, troubleshoot and support servers, load balancers, storage arrays, network attached storage, network equipment and related peripherals
Work with and provide support to developers to implement solutions as needed, release code, and creatively solve problems
Participate in 24/7 on-call rotation, respond to alerts in a timely fashion, escalate issues as needed
Coordinate with design engineers members of other teams (production, manufacturing, quality, supply chain, ) to address factory issues
Work with NOC and Operations Engineering in identifying and correlating production problems seen with programmatic services and applications the team supports
Collaborate cross-functionally with all Operational Engineering teams to troubleshoot production and development systems, application, and toolset issues
Working with Warehouse Management development teams to improve uptime of mission critical tools such as High Jump
Build and oversee a monitoring system for our Customer Acquisition and Retention outbound mailing platform
Production Support Engineer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Production Support Engineer
List any licenses or certifications required by the position: ITIL, AWS, PFMEA, UPPAP, CISSP, V3, FIX, DNS, PCI, PPAP
Education for Production Support Engineer
Typically a job would require a certain level of education.
Employers hiring for the production support engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Engineering, Technical, Electrical Engineering, Education, Mechanical Engineering, Science, Information Technology, Computer, Business
Skills for Production Support Engineer
Desired skills for production support engineer include:
Printed circuit board fabrication and circuit card assembly processes and related industry specifications
Development and support methodologies / architectures
HTML
Analog
Digital
Exciters
RF
RF design and development experience of transmitters
Receivers
JavaScript
Desired experience for production support engineer includes:
Product launch and production of Mid to High volume products
Ability to read & interpret engineering drawings & specifications including tolerance stackups & GD&T
Familiarity with standard mechanical and electrical testing methods and equipment
Extensive manufacturing process knowledge
10+ yrs of total Software Architect, Design, Development and Support Experience
5+ yrs with Field Support of Embedded Software products
Production Support Engineer Examples
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Production Support Engineer Job Description
Job Description Example
Our innovative and growing company is hiring for a production support engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for production support engineer
- Minimises disruption to users’ work activities by taking personal responsibility and accountability for work undertaken, resolving incidents and carrying out service requests in a timely manner, ensuring planned work is communicated in advance
- Monitors and maintains technical equipment and systems to the required safety and technical standards with minimum disruption to operational activities
- Maintains the accuracy of data to the agreed standard in key databases owned and managed by Engineering Operations
- Initiates and complies with Change Control procedures
- Evaluate and test desktop components, including zero clients, KVM's, Cintiqs, vertical mice
- Monitor process and quality ensuring a continuous flow
- Assigns off line tasks such as attendance, line schedule, data entry, supplies
- Facilitate assignment of off-line tasks such as attendance, line schedule, data entry, supplies
- Provide support to multiple disciplines including Mainframe and Distributed Systems
- Mainframe Batch Processing Support (primary-1)
Qualifications for production support engineer
- Ability to lead the efficiency improvement ideas and provide required leadership to the team for the same
- Exhibit a strong sense of urgency for high severity incidents
- Highly motivated, mature and eager to be part of the Systems team
- Interest in display technology
- A passion for finding root cause of problems, even when process is tedious
- Basic ability to edit scripts a plus
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Production Support Engineer Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of production support engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for production support engineer
- End-to-End support for non-production Brokerage Trading Infrastructure
- Solves problems coordinating between the team and interfacing groups / individuals
- Escalate issues to appropriate groups and track problem resolution
- Interface with clients to provide event status
- Participate in and understand the goals and direction of the organization and assist the group in meeting these goals
- Provide engineering recommendations for process improvements
- Enterprise support and escalations for level 3 Service desk and Engineering Team
- Develop and maintain standard operating procedures and knowledge base of current and new technologies for Servicedesk and Engineering Teams
- Manage vendors and support incidents across offices using well defined SLAs
- Develop and perform routine maintenance and patching schedules in order to keep messaging environment at highest uptime
Qualifications for production support engineer
- Associates Degree or military experience • 2 years of experience in Application Technical Support • 5 years of experience in Network Support • 2 years of experience in Field Computer Technician • 1 year of experience in Reporting and Analysis
- Bachelors Degree in Computer Science • MCSE, MCSA, ITIL Certification, Basic Unix, Basic SQL • 2 years of experience in Application Technical Support • 10 Years of experience in Network Support • 5 years of experience in Field Computer Technician • 2 years of experience in Reporting and Analysis
- Strong experience with scripting language such as BASH, Perl, Ruby or Python
- Good experience working directly with customers , users and providing them support
- Knowledge of Cloud Foundry, AWS and Open Stack fundamentals
- Strong knowledge of SQL and its usage with different databases ( Oracle, DB2, MySQL )
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Production Support Engineer Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of production support engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for production support engineer
- Work with Servicedesk and Engineering to verify system functionality and certification
- Coordinate and complete preventative maintenance to verify and validate tools
- Maintain operational documentation, incident tracking and run books
- Partner with other technical teams to resolve level 2 and level 3 issues
- Orders materials and tools
- Writes or interprets specifications used in designing, maintaining and calibrating electronic systems, or components
- Be responsible for the process sustainability of production steps such as die attach, wire bond, seal, mark and final inspection
- Generate or improve standard working procedures and specifications used in production
- Preparing, controlling and updating maintenance plans
- Generation, adaption and optimization of production processes / programs
Qualifications for production support engineer
- Knowledge of data masking and masking rules will be a big plus
- Release management experience a plus
- Willingness to work occasional non-standard hours and participate in an on-call rotation
- MCSE, MCSA, ITIL Certification
- Knowledge of UNIX / LINUX shell
- This position requires us of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR)
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Production Support Engineer Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of production support engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for production support engineer
- Production Support for sample productions
- Transfer and introduce products out of the new product development to the series production
- Optimization of production processes for new products during the ramp-up
- Perform technical maintenance activities and ensure smooth running of production
- Onboarding and training of new support technicians
- Perform actions out of ACN, NCR, FMEA and RCPS Board
- Continuous improvement of processes within your area of responsibility regarding yield and productivity
- Co-Design, evaluate and qualify tools or jigs for use in production
- Generate or improve work instructions and specifications used in production
- Identify critical and non-critical spares for major equipment in production and keep on control needed backups
Qualifications for production support engineer
- Bachelor’s Degree in Computer Science required or equivalent work experience and appropriate certificates
- Experience with PL/SQL, UNIX, Shell Scripting
- Banking & Financial domain
- Minimum 3 years Production Support experience (Not Maintenance, not enhancement, not QA, not testing- Production Support) and 8 years total experience
- Experience supporting Data Management/ ETL projects
- Very good customer support, follow-up and communication skills
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Production Support Engineer Job Description
Job Description Example
Our company is hiring for a production support engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for production support engineer
- Ability to work with others in a team environment work with the customer
- Ensuring successful deployment of application builds in Test and Production Environments
- Document and create new knowledge base to provide the most effective solutions to application issues
- Working on maintenance, Deployments, Releases
- Knowledge on Databases- Oracle, MySQL
- An innovative mind to think better ways of minimizing manual works
- Support software deployments using tools like Udeploy, Jenkins, PowerShell, Python
- Serve as the highest level application support for identified issues
- Support Product Migrations
- Provide technical expertise and consulting to command center and development teams
Qualifications for production support engineer
- 3+ years of experience hosting .NET on IIS through version 8.5 in a highly-available configuration
- Basic understanding of DNS, CNAMEs, Firewall
- Network Address Translation (NAT) and sub netting
- Knowledge with Control-M / CA7 schedulers & Experience with ITIL framework and methodologies – are is preferable
- Application/technology knowledge or similar related experience
- Ability to work effectively with technical systems staff and communicate with the various business units