Production Support Job Description
Production support
provides support and problem diagnosis of Mainframe and Open systems Hardware, cabling Infrastructure and associated peripheral devices.
Production Support Duties & Responsibilities
To write an effective production support job description, begin by listing detailed duties, responsibilities and expectations. We have included production support job description templates that you can modify and use.
Sample responsibilities for this position include:
Experience with using UNIX, Linux, Wintel, Perl/Shell scripting, Excel and VBA ability to write SQL to extract and patch data in Sybase and Oracle databases (beneficial)
Monitor mainframe production batch schedules to meet predefined SLA’s
Responsible for creating and running complex queries using multiple system tables and complex query criteria(unions, exists, ) for both resear other system users using Linux and DB2 SQL
Provides support and mature leadership to a team of IT professionals
Resolve functional and system errors as identified by Business Partners
Coordinate activity between Business Units and EIS to drive open action items to closure
Work with other technical teams to resolve infrastructure related problems
Maintain a good relationship with other technology teams within the bank external vendor teams
Perform level 2 support for all inbound and outbound file transmissions
Generate, Control, and Resolve incident tickets relating to Production batch and file transmission issues
Production Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Production Support
List any licenses or certifications required by the position: ITIL, AWS, CDT, ABO, SSL, APICS, DNS, X.509, SOAP, XML
Education for Production Support
Typically a job would require a certain level of education.
Employers hiring for the production support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Computer Science, Engineering, Technical, Information Systems, Education, Business, Information Technology, Finance, Real Estate, Manufacturing
Skills for Production Support
Desired skills for production support include:
SQL
Mainframe
Company software products
Open systems operating systems
Splunk
Excel
Oracle
UNIX
Java
Ability to bring a reported problem to successful resolution
Desired experience for production support includes:
4+ years working in a high transaction, 24/7, web environment, and Application Programming Interface (API) calls
Solid networking fundamentals required
Willingness to work extended hours / weekends to meet project deadlines
Experience working with Linux systems in large load balanced pools
Knowledge of backup systems and software
Experience with best practices for change management and code releases
Production Support Examples
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Production Support Job Description
Job Description Example
Our company is hiring for a production support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for production support
- A highly strategic thinker
- Able to work across countries, regions and time zones with a broad range of cultures and technical capability
- Understands and communicates business unit requests and participates in cross-functional project teams for new systems development
- Provide support for Hortonworks Hadoop processing, process deployments and usage standards
- Respond to technical issues, flagged as failures
- Respond to Pager calls within the prescribed time frame
- Perform application support and recovery as documented in the associated Runbook
- Coordinate business partner notification, in the event of delays
- Assist with technical investigations and impact analysis
- Participate in walkthrough reviews of technical specifications, programs and unit test plans
Qualifications for production support
- Experience with MVC design patterns
- Knowledge of IIS 6 and above
- Experience of working with Source Control Software
- Willing to work additional hours when required and provide on-call cover
- 3-5 years with Waterfall and/or Agile development practices
- Experience with MVC design patterns an asset
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Production Support Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of production support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for production support
- Communicates to business and technical partners on incidents as they occur when they impact system performance or availability
- Consult with business & IT partners on the evaluation of software especially as it relates to support considerations
- Periodically review and update the DR scripts to keep them updated
- Keep DR information (Recovery Time Objective, Recover To Objective, etc)
- Establishing cross-training initiatives within the team to provide enhanced support capability
- Coordinating job scheduling and report distribution while contributing to data center standards, development and enforcement
- Setting up scheduled production runs ensuring that the appropriate databases, files, job control language (JCL) and documentation are available
- Coordinating activities with the computer operations department and user departments to ensure the integrity of the production environment
- Analyzing and resolving production issues while documenting and following up on all issues
- Identify and remove impediments, prevent distractions
Qualifications for production support
- At least 5-7 years of strong technology environment & application support within the distributed applications space, with a strong demonstration on issue-resolution management practices (technical governance levels with strong analytical/problem solving skills)
- Minimum two years’ experience supporting/installing end-user hardware and software in a development environment, preferably with networked Windows Server and Active Directory infrastructure
- Comfortable with Networking
- Lift rolls of wrap/film, paper and cartons (15 kg) to a height of 180 cm (if roll lifter not available)
- Follow a DPS and complete paperwork accurately
- Identify and troubleshoot issues with machines and equipment including wrappers, cartoners, robots and baggers, paying attention to the operation of each machine and remaining aware of its effect on packaging at all time
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Production Support Job Description
Job Description Example
Our innovative and growing company is hiring for a production support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for production support
- Monitoring system health (ie
- Daily review and follow up activities associated with nightly production issues
- Assisting with ongoing Audit readiness
- Preparing and maintaining procedure documentation
- Assistance with production and UAT call logging
- Perform Shipping, Receiving, Delivery and Inventory daily departmental activities
- Follow all applicable SP’s, QAP’s, and procedures
- Load/ Unload trucks using fork truck, pallet jack, and/or hand truck as needed and according to all safety regulations
- Unpack crates and boxes, check items for accuracy and damage and document accordingly
- Accurately process all Jobscope system transactions related to Shipping, Receiving, and bin transferring
Qualifications for production support
- Monitor flow of packaging quality correcting any issues with wrappers for seals, shippers open flaps, alignment and damage, temperatures for all sealing and proper code dates legibility and placement
- Test seals and other points to ensure package integrity (by hand and using equipment)
- 1+ years experience with Application Security
- 1+ years experience with HTTP or 1 year experience with SOAP or 1 year experience with REST web services
- 1+ years of experience with McAfee, PGP, Encryption or Symantec Security Tools
- Have strong technical knowledge
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Production Support Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of production support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for production support
- Showing traceability for part count
- Assist in controlling inventory accuracy
- Issue and receive finished good from all areas
- Investigate and solve inventory discrepancies
- Maintain company confidentiality in all dealings with delivery personnel vendors
- Run daily pick list
- Verify PO's in company computer systems to current job.(Part mark requirements, shipping tolerances, ...)
- Run shippers, credit shippers, bar codes and labels
- Take care of overage parts
- Fill out manifest on work orders to make sure all scrap is properly recorded
Qualifications for production support
- BS or MS in Mechanical Engineering, Manufacturing Engineering or similar
- Communicate issues accurately to Team Captains/Maintenance team for prompt repair or preventing of a breakdown
- Act as a team lead ensuring that multiple Scrum teams are on track to meet agreed upon deadlines, escalating and tracking impediments as needed
- Exert a high degree of influence across the organization without positional authority
- Lead a monthly command center using strong communication skills, organization, and a sense of urgency
- At least 1 year of experience in Hardware
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Production Support Job Description
Job Description Example
Our growing company is hiring for a production support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for production support
- Attend the daily Scrum meetings and report on testing results and issues
- Triage and Troubleshoot reported flaws
- Analyze data and develop data fixes
- Support and assist QA and business as needed
- Perform other tasks as assigned to enable organizational and quality objectives to be met
- Resolving production issues reported by users
- Documenting and sharing knowledge within the organization
- Continuously improving monitoring of supported applications
- Verifying material for kitting for production
- Total accountability for customer delight
Qualifications for production support
- At least 1 year of experience in Software
- At least 1 year of experience in Data Centers
- 1 year of experience with Application Security
- 1 year of experience with AWS or other Cloud technology
- Client is in the process of moving the rating engine to Ratabase for which we are planning to have a consultant for building the rules inside Ratabase
- 1 to 3 years’ experience in hands-on, web-based application software development preferred