Manager Production Support Job Description
Manager production support
provides applicable training to support staff on operational procedures, FHA/VA Agency guidelines, troubleshooting techniques and systems.
Manager Production Support Duties & Responsibilities
To write an effective manager production support job description, begin by listing detailed duties, responsibilities and expectations. We have included manager production support job description templates that you can modify and use.
Sample responsibilities for this position include:
Incident management - Minimize service disruption by driving timely resolution of incidents
Problem management - Ensure a proactive stance to post-incident review and problem follow-up
Change Management - Expedite change requests to ensure service availability
Ensures compliance to enterprise requirements such has DRP requirements to maintain currency of the applications to operate within the given technology environment
Oversees / supports vendor relationships
Develop and grow a team in accordance with our clients people principles and processes, including developing optimal structures and clear accountabilities, maximising employee performance, providing mentoring and coaching, to ensure the right people in the right roles to deliver IT services required to achieve business objectives
Develops and maintains service-level agreements with user departments and business units
Ensures accuracy of all information entered into the production scheduling systems and the distribution database
Drives development and maintenance of infrastructure documentation including process/procedure documents and Monthly & Annual Batch calendars, communications
Performs global health checks for Citrix Global Infrastructure working with regional operations teams on restarts and trouble shooting
Manager Production Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Manager Production Support
List any licenses or certifications required by the position: ITIL, V3, PMP, ISO, COBIT, CAPM, PMI, AWS, CSM
Education for Manager Production Support
Typically a job would require a certain level of education.
Employers hiring for the manager production support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Engineering, Education, Technical, Business, Information Systems, Management, Information Technology, Technology, MBA
Skills for Manager Production Support
Desired skills for manager production support include:
FHA and VA guidelines
Fannie
Freddie
.Net
APMS
ActiveMQ and Tomcat
Angular
Business unit’s transaction fulfillment procedures
Delivery of at least one phase of the project delivery life cycle
Departmental systems and applications
Desired experience for manager production support includes:
At least 5 years IT support experience
At least 2 years of experience working with ITIL processes
ITIL Service Management Essentials
1 year of experience in IT Process Management
At least 2 Years of SQL Data Analysis experience
At least 2 years of experience in Production support specialist
Manager Production Support Examples
1
Manager Production Support Job Description
Job Description Example
Our company is growing rapidly and is looking for a manager production support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for manager production support
- Own and resolve issues escalated from business users
- The individual is expected to help facilitate and lead the technical troubleshooting calls of complex and highly visible technology incidents - ensuring maximum system availability, engaging the right teams and leaders from across the organization at the right time
- Manage and lead a team responsible for production support of all priority 3 and 4 incidents for our partners including Advice Centre escalations from our digital clients
- Identify systemic client impacting issues and escalate to appropriate groups accordingly
- Use strong technical and operational skills to proactively identify and recommend opportunities, creating sound processes that will increase the efficiency and effectiveness of problem escalation, tracking, reporting and resolution
- Collaborate with business and technology teams that support other digital applications at RBC to ensure alignment and consistent client experiences
- Develop and maintain effective relationships with partners across RBC and third party suppliers involved in the delivery and support of the digital platform
- Accountable for the timely development, production and maintenance of required financial management reports including new and adhoc requests
- Lead/execute continuous improvement in the delivery of financial reporting for statutory, regulatory and management purposes
- Keep abreast of business changes and anticipate their potential impact on report content and reporting processes
Qualifications for manager production support
- 2 years of experience using Agile Methodology
- Good knowledge of risk management, configuration management, and disaster recovery SIGMA / ITIL
- 5 years Microsoft (Windows 2008-2012 server and XP, Windows 7, 8) operating systems experience
- Excellent SQL skills and capable of writing/reviewing advanced Stored Procedures
- Experience in Monitoring and Manager of Manager environments highly preferred
- 3-5 years experience managing Technology teams (preferably production support teams)
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Manager Production Support Job Description
Job Description Example
Our growing company is looking for a manager production support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for manager production support
- Review and prioritize work items in a dynamic environment to ensure FSS RS meets and/or exceeds SLA
- Fully accountable for all deliverables including timeliness and accuracy of all reports and FSA related requests
- Ensure KPI metrics and quality standards are adhered to
- Ensure that business continuity procedures for Reporting Services and financial reporting are tested and operationalized
- Owning End-2-End Handing of Core Banking Production operations from Batch Monitoring
- Drive customer satisfaction through support offerings with emphasis on issue resolution and enhanced product usage
- Demonstrate and maintain functional and operational knowledge of Equator products and solutions
- Manage clients' technical support requests to ensure efficient resolution of issues
- Follow all documented processes to ensure visibility of the client's issue and/ or requests
- Perform onsite reviews on behalf of client and recommend improvements for efficiency
Qualifications for manager production support
- Microsoft Application skills particularly with Excel
- For the strategic element this individual should show strong leadership to drive the organisation to embed market leading production support standards and to push the organisation to be world class
- Many of the processes and tools re inconsistent with global IT offerings and will demand a change agent to drive consistency and more of a global working ethos rather than the current intra-asset class IT governance
- Driving ambitious goal setting throughout the organisation and improving the quality is required to protect and improve the department’s reputation
- The individual should show courageous integrity whilst delivering the changes required and display the necessary drive leading a culturally diverse workforce
- The focus on maintaining a stable / scalable production environment is key to our success
3
Manager Production Support Job Description
Job Description Example
Our company is searching for experienced candidates for the position of manager production support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for manager production support
- Coordinate and schedule onsite visits to enhance customer satisfaction and engagement
- Act as a liaison with business partners across multiple business units IT counterparts inside and outside Membership IT
- Build a strong partnership with the business to ensure delivery of systems which meet business needs and direction
- Accountable for work request evaluation and authorization, development and submission of work orders, review of cost estimates from suppliers
- Perform investigation and resolution of cases with highest level of complexity
- Prepare computer processes to operate in the Production Support Unit (PSU) organizing and participating in walkthrough reviews of all computer processes being brought into PSU environment
- Review existing computer programs for adherence to coding standards
- Develop a culture of continuous improvement through feedback, mentoring, and metrics
- Insist relentlessly on high standards by challenging the status Quo
- Inspire and engage team for innovation and simplification
Qualifications for manager production support
- Involves direct interaction with Global RTB colleagues, based in Hong Kong, China, London and New York, third party feeder system suppliers, infrastructure teams in IT Services and other Application support teams in GBM Technology
- Ensuring that the business is kept closely informed on production status, this includes, front and back office users along with Business Managers
- Helps to coordinate and drive projects designed to maintain the level of service provided to the Global Banking & Markets business
- Operational Excellence Training, including ITIL
- Must be willing to provide management cover and escalation support overnight and weekends for the teams who are providing overnight/weekend production support
- Someone who has spent considerable number of years working abroad, especially in the US or UK and can with ease manage US/UK business and senior management and their expectations/demand and also push back and challenge their thinking and decisions
4
Manager Production Support Job Description
Job Description Example
Our company is looking to fill the role of manager production support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for manager production support
- Own and Deliver results
- Lead efforts to continuously monitor the production application and infrastructure environment
- Supervises daily activities of production to ensure timely and effective reporting, tracking, follow-up and communication of incidents
- Ensures success of all production release and deployment activities
- Develops and maintains availability, performance, and capacity metrics
- Drives improvements to resiliency and supportability of production systems in the organization's portfolio
- Develops associate talent within the team
- Collaborate with other tech leads and support teams to ensure integrated end-to-end availability, reliability, and performance
- Influence resiliency and scalability in production environments in Amazon Web Services and other cloud platforms
- Expertise with automation of routine maintenance tasks and common issues
Qualifications for manager production support
- At least 2 years of experience in Production Management
- 4+ years of experience in Production Support Management
- Bachelor's degree in Computer Science or Bachelor's degree in Business Administration
- 2+ years of experience in IT Process Management
- Familiar with JAVA, .NET, Oracle, DB2, MSSQL, Tivoli, Websphere MQ, web services, XML, AIX, Linux, COBOL2, CICS, EasytrievePlus, JCL, DB2, VSAM
- Must have 5+ years of experience in Run-the-Bank (RTB) lead role with a proven track record of working in core banking environment
5
Manager Production Support Job Description
Job Description Example
Our company is searching for experienced candidates for the position of manager production support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager production support
- Review and prioritize work items in a dynamic environment to ensure Finance Shared Services Reporting Services meets and/or exceeds SLA
- Collaborate with other teams on activities that drive stability and reliability such as root cause analysis, implementation of monitoring with projects
- Create dashboards identifying operational metrics such as website performance, uptime, transaction response times, to ensure focus on trending and overall stability
- Strong working knowledge on Unix and Linux platforms
- Responsible for providing leadership to the Production Support team and delivers the required coaching, feedback and performance reviews ensuring staff are adequately trained to perform their duties and have a focus on personal development
- Ensures the team provides quality service to both the VCSS team the various sales teams by effectively managing the response and turnaround time for incoming inquiries from the sales force or escalations from the VCSS team
- Responsible for problem resolution for both system and process issues and position is a key contact with key business partners and vendors to drive plans to remedy any issues
- Leads continuous improvement by identifying and bringing forward ideas that will enhance efficiency and effectiveness of process/procedures with a particular focus on Quality Assurance around key compensation controls
- Ensures adherence to operations risk policies as outlined in the procedures, standards and program guidelines and ensures processes and controls are in place to minimize operations risk and that audit requirements are met
- Provides leadership to a number of key initiatives within VCSS and actively participates to provide input and insight into the design, testing, implementation of various projects
Qualifications for manager production support
- Experience in Production Management of Multiple countries preferably worked with Multi-national Banks of their accounts
- Recent hands-on experience managing network equipment including Cisco routers
- Has come from a technical background, development, release management, production development and support
- Versed in Microsoft
- High level of business acumen and quick thinking
- Self motivated and drive to succeed