Analyst, Production Support Resume Samples
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Analyst, Production Support Resume Samples
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KM
K Murray
Kayleigh
Murray
93496 Alice Terrace
Philadelphia
PA
+1 (555) 745 3189
93496 Alice Terrace
Philadelphia
PA
Phone
p
+1 (555) 745 3189
Experience
Experience
Los Angeles, CA
Analyst, Production Support
Los Angeles, CA
Mertz-Little
Los Angeles, CA
Analyst, Production Support
- Provide assistance by phone, email and / or using the Solution Manager ticket management system
- Assist with organization of client provided materials (time spent on task: 10%)
- Assist with preparation of proposals and offering materials for new or existing assignments and pursuits utilizing effective work planning capabilities
- Develop, with guidance of senior leadership, a calling program to establish and build stronger client relationships
- Regularly attend client meetings and assist with general relationship management responsibilities with both lenders and clients
- Assist with organization of client-provided materials
- Prepare offering materials for new or existing assignments and pursuits utilizing effective work planning capabilities
Los Angeles, CA
Systems Analyst, Production Support
Los Angeles, CA
Upton, Okuneva and Braun
Los Angeles, CA
Systems Analyst, Production Support
- Understands that providing/receiving Cross Training to/from other systems analysts is critical and, actively pursues it
- Job scheduling and scripting for UC4
- Provides support to the development team in their coding and unit testing
- Provides support to QA team in their planning and execution
- Educates self and keeps current on financial industry concepts concerning derivatives
- Participates in integration testing activities
- Explores opportunities with the business leadership to improve and change our company’s systems
present
San Francisco, CA
Application Support Analyst Production Support
San Francisco, CA
Volkman Inc
present
San Francisco, CA
Application Support Analyst Production Support
present
- Lead problem resolution and conduct root cause analysis and establish processes that will help incident prevention
- Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production
- Create and Maintain documentation to ensure knowledge accessibility
- Ensures that all production changes are processed according to Change Management policies and procedures
- Provide ad hoc and on-demand reports
- Automate and streamline process using scripts and scheduling tools
- Troubleshoot environment, data control and operational issues
Education
Education
Bachelor’s Degree in Finance
Bachelor’s Degree in Finance
University of Arizona
Bachelor’s Degree in Finance
Skills
Skills
- Self-motivating individual who is detail-oriented, has strong organizational skills, and the ability to work independently and within a team under deadlines
- Strong interpersonal skills with an ability to interact with executive level external and internal clients
- Highly organized with strong analytical skills
- Proficient in commercial real estate analysis. Knowledge in reading and abstracting leases and operating statements
- Ability to analyze qualitative and quantitative information and translate into strategic deliverables
- Proficiency in Microsoft Office 2010 (Word and Excel)
- Ability to multi-task and work both in a team and independently
- Gather and evaluate economic, demographic, and real estate market data for input into client deliverables and valuation models
- Assist with the detailed financial analyses of multifamily properties, located mainly in the Mid-Atlantic region
- Manage production of financing memorandums; work together with internal Marketing team on development of compelling charts/visuals regarding economic, demographic and real estate market trends and opportunities
15 Analyst, Production Support resume templates
Read our complete resume writing guides
1
Application Support Analyst Production Support Resume Examples & Samples
- 24x5 monitoring of batch jobs for various applications in Operations Technolgy
- Liaise with other application support teams and internal/external business and technical partners
- Provide ad hoc and on-demand reports
- Ensures that all production changes are processed according to Change Management policies and procedures
- Strong Oracle skills (SQL/PL-SQL) and Unix skills
- Experience with Informatica ETL, Control M is desirable
- Ability to multi-task and effectively prioritize in a highly dynamic work environment
- Nice to haves - Shell Script, Perl, VBA, Java, Business Objects, Experience in Financial Services, Knowledge of one or more vendor products like Eagle Star/Pace, SmartStream-TLM and Sungard-Xamin
2
Senior Analyst Production Support & Report Development Resume Examples & Samples
- Develop new and enhancements to existing reports, test and document reports within the PeopleSoft application framework, including integrating the use of other tools such as VBA. Maintain an audit trail of changes to reports and the hierarchical relationships (trees/rollups). The incumbent has to maintain an in depth knowledge of systems used and identify ongoing refinements to automate or streamline processes
- Provide functional support for PeopleSoft related problems included but not limited to access security, connectivity, reporting and online application errors.The incumbent is required to provide after hour support to staff in order to assist with problem resolution and ensure the sytems are functional to meet the operational requirements of Corporate Accounting
- Perform business analysis with respect to new PeopleSoft application functionality. Assist in system patches, upgrades or enhancements by executing system test procedures, documenting changes and ensure all change control requirements are satisfied. Monitor / communicate with the user community to identify needs and implement relevant and timely solutions. The incumbent is also required to provide post implementation support and training to the end user on the production processing functionality
- Review User Security Administration to ensure user access is in line with business function
- Ensure all elements of the PeopleSoft reporting infrastructure meet month end and quarter end user requirements. This includes monitoring reporting processes and ensuring data integrity of the delivery reports which are often produced with aggressive deadlines. This includes support to critical reporting cycles including Financial Statements and management reporting for Scotia Capital Inc, Scotia Capital (USA) Inc and SMDI summary and Branch level reporting. Chartfield and tree structures maintenance, which are critical to the accuracy and completeness of our financial reporting
- A good understanding of the technologies being used in ScotiaCapital including desktop and server operating systems (Windows, Unix), PeopleSoft application and administration tools, ClearCase and Microsoft Office VBA
- 2 to 5 years of practical experience is required
- Solid knowledge of the following technical skills
- PeopleSoft Financials and Development Tools
- Client / server computing
- System analysis and design
- Database (Oracle) technology
- Multiple operating platforms (Windows, Unix, AS400)
- Networking, communications and on-line transaction processing (OLTP) technologies
- Development techniques (debugging, testing, coding) and use of productivity tools
- Web servers and middleware products
- A good understanding of Scotia Capital business processes along with knowledge of the Bank's computer services (TAG), planning and control tools and organizational structure would be an asset
3
Senior Analyst Production Support & Report Development Financial Syste Resume Examples & Samples
- Develop new and enhancements to existing reports, test and document reports within the PeopleSoft application framework
- Provide functional support for PeopleSoft related problems included but not limited to access security, connectivity, reporting and online application errors. The incumbent is required to provide after hour support to staff in order to assist with problem resolution and ensure the systems are functional to meet the operational requirements of Corporate Accounting
- Perform business analysis with respect to new PeopleSoft application functionality
- Review User Security Administration to ensure user access is in line with business function
- Ensure all elements of the PeopleSoft reporting infrastructure meet month end and quarter end user requirements. This includes monitor reporting processes and ensuring data integrity of the delivery reports which are often produced with aggressive deadlines. This includes support to critical reporting cycles including Financial Statements and management reporting for Scotia Capital Inc. Scotia Capital (USA) Inc. and SMDI summary and Branch level reporting. Chartfield and tree structures maintenance, which are critical to the accuracy and completeness of our financial reporting
- Proven working experience and understanding of financial applications to provide effective business support to the PeopleSoft Financials application (General Ledger and Accounts Payable)
- Solid understanding of current business analysis and report development techniques that are essential to comprehend complex technological solutions for the division of Scotia Capital
- Excellent analytical and problem solving skills to identify solutions to resolve issues in a dynamic business environment, together with the ability to contribute to a number to multi-disciplinary projects with conflicting deadlines which require efficient time management and organization skills
- PeopleSoft Financials
- System analysis and design
- Multiple operating platforms (Windows, Unix, AS400)
- Networking, communications and on-line transaction processing (OLTP) technologies
- Development techniques (debugging, testing, coding) and use of productivity tools
4
Analyst, Production Support Resume Examples & Samples
- Perform complex financial analyses, including cash flow projections with complex financing structures, Argus valuation models, and sensitivity analyses
- Assist with preparation of client deliverables and presentations which influence and provide impact for the client
- Organize historical client contact/activity
- ARGUS valuations, financial analysis and market research experience is required
- 1-2 years of work experience in Finance or Real Estate preferred- we will selectively consider recent 2015 graduates with outstanding internship/academic credentials
- Proficient in commercial real estate analysis
5
Analyst, Production Support Resume Examples & Samples
- Perform complex financial analyses with minimal supervision, including cash flow projections, Excel modeling, valuation models, and associated sensitivity analyses. Specific area of focus is land development modeling
- Review and analyze various client property/portfolio data, legal documents and other materials as part of project due diligence process
- Prepare marketing materials, including Offering Memoranda and due diligence websites, for new or existing assignments utilizing effective work planning capabilities
- Organize historical client contact/activity for both internal and external stakeholders
- Bachelor’s degree in a Real Estate, Finance or Related Field
- 1-3 years of relevant industry experience (real estate or finance) preferred, development experience a plus
- Self-starter with ability to work well in cross-functional teams and take projects from start to finish independently
- High level of client service skills and professionalism required
- Excel valuations, financial analysis and market research experience; ARGUS knowledge a plus
- Proficiency with Adobe Creative Suite is a plus
- Prior experience in investment sales or capital markets a plus. Salesperson or broker license in real estate is also a plus
6
Analyst, Production Support Resume Examples & Samples
- Evaluate due diligence materials including leases, financial statements and other documents related to the operation of commercial real estate assets
- Partner with investment sales team to help achieve team’s production and operational goals
- Coordinate information flow of deals and maintain regular contact with Marketing Manager for PR and branding purposes
- Manage process of distribution, list updates and activity reporting
7
Analyst, Production Support Resume Examples & Samples
- Perform complex financial analyses, including cash flow projections with complex financing structures, ARGUS valuation models, and sensitivity analyses
- Experience with Equity and Subordinate Capital Modeling
- Proficiency in ARGUS valuations and financial analysis required
- Minimum of 3 years of work experience in Commercial Real Estate is required
- Illinois Real Estate License preferred
8
Analyst, Production Support Resume Examples & Samples
- Evaluate due diligence materials including rent roll, financial statements and other documents related to the operation of multifamily assets
- Assist with preparation of proposals and offering materials for new or existing assignments and pursuits utilizing effective work planning capabilities
- Develop and maintain strong relationships with clients and internal departments
- Knowledge of Microsoft Office and Adobe products
- Advanced Excel skills strongly preferred (modeling, complex formulas, macros)
- Ability to work independently and within a team on a wide variety of projects
9
Analyst, Production Support Resume Examples & Samples
- Support project executives on large complex projects and assignments
- Proactively manage project-related issues on assignment
- Assist in develop scope and schedule for assigned projects
- Conduct and document all weekly meetings
- Coordinate and track all Vendor RFP’s. Maintain accurate and consistent electronic files and documentation
- Coordinate activities of sub-contractors and relocation of technical functions
- Interact and negotiate with contractors and subcontractors
- Prepare/update project status reports, process purchase orders and invoices, update tracking reports and maintain files for due diligence and financials
- Demonstrate a proactive focus on meeting client and project requirements in a timely and cost effective manner
- Demonstrate proficiency in the use and application of all PDS technology as required for assigned projects
- Comply with all Jones Lang LaSalle policies and procedures, including but not limited to ethics and business practice
- Ability to prepare and track budgets
- Understanding of technical requirements for a business relocation
- Flexibility with work hours and travel as needed at a minimum 25% of the time
- Highly organized with strong analytical skills
- Strong interpersonal skills with an ability to interact with executive level external and internal clients
- Organizational skills with the ability to identify and manage priorities
- Ability to multi-task and work both in a team and independently
- Proficiency with Microsoft Office Suite Specifically Powerpoint, MS Project and Excel Required
10
Systems Analyst, Production Support Resume Examples & Samples
- Some evening support will be required
- Explores opportunities with the business leadership to improve and change our company’s systems
- Provide first line of application support for mission critical clearing system – flexibility in working second and third shift as well as being on call a requirement. Troubleshoot application issues in a timely manner to meet Service Level Agreements to users, Clearing Members and Exchanges. Addressing incidents and problems as they are identified in transactional processing and risk management system. Addressing issues short term with schedule and data fixes and long term identifying necessary system modifications to be performed by the Domain team
- Creates clear and concise functional and technical specifications to ensure results meet the end users requirements, these documents will contain the following types of artifacts
- SQL for all database interactions
- Provides support to the development team in their coding and unit testing
- Provides support to QA team in their planning and execution
- Fulfills Audit Requests
- Strong desire and capacity to learn and support new financial applications
- Exceptional verbal communication skills that include the ability to articulate ideas clearly and concisely
- Excellent listening skills
- Experience with relational database design and SQL
- Ability to work across multiple platforms (IBM mainframe, UNIX, Linux)
- Experience with Microsoft Office desktop tools (Word, Excel, Project and Visio)
- Bachelor’s degree in Computer Science, Math, Business, Communications or a related discipline or an equivalent combination of education and work experience
- At least three years of experience in system analysis and application p
11
Analyst, Production Support Resume Examples & Samples
- Manage the due diligence and closing process of debt transactions
- 1 to 3 years of work experience in Commercial Real Estate is required
- Advanced understanding of real estate fundamentals, economic metrics, and research processes
- Proficiency and workplace experience in ARGUS valuations and financial analysis required
12
Configuration Analyst / Production Support Resume Examples & Samples
- Understand data structures and core objects used to operation and maintenance of customer data
- Ability to analyze and report on configuration and customer data Responding to user inquires and requests for analysis
- Configure and maintain system based on business needs and requirements
- Provide ad-hoc query support and report delivery Performance of root cause analysis of production problems and development of both long term and short term solutions
13
Analyst, Production Support Resume Examples & Samples
- Read and review lease documents and prepare abstract reports for clients and prospective clients
- Point of contact for opportunity tracking, management, reporting
- Expected to obtain Series 7, 69 and 79 securities licenses during initial year of employment
- New York Real Estate license preferred
14
Analyst, Production Support Resume Examples & Samples
- Support the investment sales team on all levels to pitch/secure new business and execute a variety of transactions across asset classes
- Build sophisticated financial models and perform spreadsheet analyses using Excel and ARGUS
- Review and evaluate legal documents, financial statements and third party reports as part of the valuation and due diligence process
- Collaborate with other internal business units to analyze and create submarket reports showcasing inventory, vacancy, absorption, rental rates, and sale and lease comparables
- Gather and organize data from internal and external sources and develop compelling charts/visuals regarding economic, demographic and real estate market trends and opportunities
- Assist with preparation of new business pitches, property offering memoranda and other special projects
- Bachelor’s degree in Finance, Accounting, Real Estate or related with excellent academic credentials
- 1-2 years of relevant work experience in finance or real estate desirable, but not required
- Excellent organizational, interpersonal, quantitative, writing and communication skills
- Strong financial/analytical and problem solving skills with proven capabilities in financial modeling
- Proficiency across entire Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- ARGUS modeling experience desirable, but not required
- Solid project management skills / ability to prioritize multiple projects and work in a fast paced, deadline-driven environment
- Keen attention to detail and accuracy, with an eye toward aesthetics in presentation materials and analyses
- Proactive self-starter with strong work-ethic who is not afraid to ask questions
- Ability to establish trust, credibility and rapport with internal and external stakeholders
- Exhibits professionalism and maturity; able to interface with senior level executives
- A desire to work within a diverse, collaborative, team-based environment
15
Analyst, Production Support Resume Examples & Samples
- Underwrite existing multifamily assets and proposed land-use development projects to arrive at a suggested value based on market capitalization rates, investment returns and recent sales and rent comparables
- Prepare Broker Opinion of Value and Offering memoranda with customized economic, market and area overview as well as site-specific analysis
- Produce financial models and other analyses for transactions of varying complexity, including but not limited to detailed cash-flow projections, debt and equity and lease-up analysis
- Research, analyze and evaluate feasibility, market strength, and pricing/valuation structures for multifamily real estate transactions
- Interface with potential buyers by responding to asset and market related questions
- Facilitate in the due diligence and closing process
- Lead property market tours, as necessary
- Gather and evaluate economic, demographic and real estate market data
- Assist in the preparation of proposals, presentations and reports
16
Accounting Analyst Production Support Resume Examples & Samples
- Provides PA, CAR and FA end user customer support while ensuring compliance with US and local GAAP, Eaton financial policies, and SOX controls
- Provides subject matter expertise and support to peers in other finance service centers
- Performs period asset maintenance, including mass transactions in the PA and FA system as needed
- Performs Oracle system closing of the PA and FA sub-ledger on time on a monthly basis following the monthly close check list for supported regions
- Prepares and reports needed metrics to support the FA, PA and CAR processes
- Analyzes and identifies trends in key operational metrics for the PA, CAR and FA processes and creates action plans for improvement
- Advises customers of Oracle PA, CAR and FA systems on accounting and policy related questions to ensure accounting issues are resolved to enable accurate financial reporting
- Provides support for other Oracle financial modules and boundary systems as needed
- Prepares analysis for division and corporate senior management, including ad hoc reporting as needed
- Recognizes and implements process improvements and cost out initiatives in Financial Shared Services
- Supports audit questions by providing data and investigating questions from external & internal audit, Tax and SOX validators during quarterly and year end audit reviews
- 1-2 years accounting/finance experience preferred
17
Analyst, Production Support Resume Examples & Samples
- Perform detailed financial analyses of multifamily properties, located mainly in the Mid-Atlantic region. (time spent on task: 60%)
- Analyze cash flow projections (time spent on task: 60%)
- Responsible for assisting with the creation of broker opinion of values, offering memorandums, and materials for new business pursuits (time spent on task: 40%)
- Gather and evaluate economic, demographic, and real estate market data for input into client deliverables and valuation models (time spent on task: 20%)
- Assist with due diligence and closing process, as needed
- Assist with organization of client provided materials (time spent on task: 10%)
18
Analyst, Production Support Resume Examples & Samples
- Demonstrate experience and proficiency with supporting SAP
- Thorough knowledge of the SAP installed production system for the specific area to be supported – SD, MM, or FICO
- BS Degree preferred, or equivalent experience
- Wholesale/Apparel industry experience a big plus
- Production support experience preferred
- Proficiency in Microsoft Office 2010 (Word and Excel)
19
Analyst, Production Support Resume Examples & Samples
- Perform financial analyses with supervision as needed, including cash flow projections, valuations, and loan sizing
- Review and evaluate leases, legal documents, financial statements and third party reports as part of the due diligence process
- Manage production of financing memorandums; work together with internal Marketing team on development of compelling charts/visuals regarding economic, demographic and real estate market trends and opportunities
- Serve as main point of contact during lender discussions as well as loan closing processes
- Regularly attend client meetings and assist with general relationship management responsibilities with both lenders and clients
- Support the Denver Capital Markets Finance team in pursuing new business and preparing financing packages across the Rocky Mountain Region
- Prepare external marketing pieces and periodic research pieces for special events and presentations
- Potential to grow into business development responsibilities and role
- 1-2 years of relevant work experience in finance or real estate
- Proficiency across entire Microsoft Office Suite (Excel, Word, Powerpoint, Outlook)
- Ability to establish trust, credibility and rapport with internal and external clients
- Understanding of real estate fundamentals, economic metrics, and research processes
- A desire to work within a collaborative, team-based environment
20
ETL Analyst Production Support Resume Examples & Samples
- Minimum 5 years of ETL experience with Business Objects Data Services or similar ETL tools
- Minimum 5 years of experience in an ETL production support role
- Minimum 5 years of experience in a Business Intelligence and Data Warehousing environment required
- Knowledge of Business Intelligence and Data Warehousing concepts and principles
- Experience in Oracle databases, PL/SQL is strongly preferred
- Excellent oral and written communication and interpersonal skills
- Strong organizational, multi-tasking, adaptability, and time-management skills preferred
- Ability to work independently or within a team for problem resolution
- Thorough understanding of SDLC
- Minimum 3 years working experience in banking or financial services environment preferred
21
Analyst, Production Support Resume Examples & Samples
- Support the NIAT and ICM sales/new business professionals by knowing all pertinent information regarding assigned clients. This includes tracking and evaluating: client portfolios, fund strategies and client organizational changes
- Bachelor’s Degree in business, finance, economics or related field required. Excellent academic credentials and demonstrated interest in commercial real estate analysis
- Ideal candidate will have 1-2 years commercial real estate experience
- Solid written and oral communication skills and ability to work both independently and collaboratively
- Must be energetic and enthusiastic
- Must be proactive and creative
- Understanding of real estate fundamentals
22
Analyst, Production Support Resume Examples & Samples
- Assist with the creation of Opinions of value, Offering Memoranda, and other materials for new business pursuits
- Write market reports for the region, submarket, and micro-market in which specific multifamily properties are located
- Assist with the detailed financial analyses of multifamily properties, located mainly in the Mid-Atlantic region
- Analyze cash flow projections
- Gather and evaluate economic, demographic, and real estate market data for input into client deliverables and valuation models
- Assist with organization of client-provided materials
23
Analyst, Production Support Resume Examples & Samples
- Perform complex financial analyses, including cash flow projections with complex financing structures and sensitivity analyses
- 3-5 years of work experience in Finance, CPA background a plus
- Proficient in commercial real estate analysis. Knowledge in reading and abstracting leases and operating statements
24
Senior Analyst, Production Support Tier Resume Examples & Samples
- Manage incoming incident tickets and requests for the RxClaim Adjudication and Query HPSM queues
- Review priority, assign tickets appropriately, monitor progress, and ensure timely updates thru satisfactory resolution within SLA
- Be available and flexible to support Tier1 Production Support activities such as: Welcome Season, Major Releases, Shakeout, and escalated / incidents / requests
- Collaborate with IT and Account Management teams to ensure issues are addressed appropriately
- Ability to handle simple to complex technical requests from initial triage to completion
- Assist leadership inminimizing and managing escalations
- Assist manager with resource scheduling and administration for On-call support
- Ability to identify and improve processes needed for Tier1Production Support
25
Analyst, Production Support Resume Examples & Samples
- Manage the due diligence and closing process for sales assignments
- Texas Real Estate License preferred
- Be involved in industry organizations with goal of growing into leadership position
- Develop, with guidance of senior leadership, a calling program to establish and build stronger client relationships
26
Senior Analyst Production Support Resume Examples & Samples
- Serve as the single point of contact for all trouble ticket escalations - partner with the account team and multiple IT departments to drive swift resolution drive solutions and strategy on trouble ticketing process. Drive, own, and evolve the production support process
- Partner with IT and internal stakeholders to evaluate invalid tickets and develop solutions to ensure IT is only engaged on true IT issues
- Review invalid tickets and use portal knowledge, process knowledge and available resources to assess options to reduce tickets
- Develop reporting and analyze trends, and identify solutions to reduce trouble tickets
- Partner with sales, service and IT departments to facilitate swift resolution to trouble tickets
