Analyst, Production Support Cover Letter

I would like to submit my application for the analyst, production support opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for timely ad hoc support across broad areas of specialization, including data sourcing, PowerPoint graphic support, and business partner collaboration.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Provide regular and high quality updates to the customer on the progress on the incidents, including SLA breaches
• Proactively identify opportunities to increase team efficiency such as reducing manual effort or decreasing the number of production incidents
• Actively contribute to the Knowledge Database to ensure that it is up to date
• Contribute to Management Reports (MI)
• Experience and well versed with batch Scheduling tools – Control-M, Autosys
• Experience on monitoring tool ( ITRS Geneos )
• Reporting to the US RTB Lead for Instrument and Price Support, this role will be based in our Whippany Office, an integral part of our global team spanning London, Prague, Pune, and New York
• Good experience with issue tracking systems JIRA, Remedy

I am excited to be applying for the position of analyst, production support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for the project team with accurate information about business needs and priorities as well as details about existing business systems.

Please consider my experience and qualifications for this position:

• Technical administration and configuration management analysis experience with relevant technologies such as IBM WebSphere Application Server, administration of code deployment/management with familiarity of toolsets/practices such as Subversion, Git, Jenkins, general application-specific configuration management and usage of toolsets such as SOAP UI to manage test health checks
• Experience or knowledge of DevOps would be beneficial
• Experience of process improvement through automation and scripting is a key function of what we do
• Strong technical competency, including familiarity with relational databases and SQL
• Advanced interpersonal and communication (oral and written) skills
• Understanding and execution of incident, change, problem, and service requests
• Technical support or HR support experience and be self-directed, motivated, and comfortable working in an extremely fast-paced environment
• Strong analytical, process, and communication skills to handle a variety of technical escalations that come from various parts of the business

I am excited to be applying for the position of analyst, production support. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for expert advice regarding quantitative aspects of the business, including supporting the systematization of process in the information technology systems.

Please consider my qualifications and experience:

• In depth understanding of relational database including data modeling and table structure
• Experience working with Microsoft Transact-SQL (tables, views, stored procedures)
• Commitment to excellent customer support and service
• Exposure to Cloud based Storage technologies and orchestration tools (WFA) preferred
• Experience architecting Backup and recovery environments and supporting services on Symantec Netbackup
• Knowledge of NetBackup AIR, SnapVault, Snapmirror and AltaVault are preferable
• Demonstrated advanced hands-on knowledge of design,implementatioin and management of UNIX server infractructure across Red Hat, Linux, Sun Solaris, and AIX operation systems
• VMWare experience in a Red Hat Linux environment

I would like to submit my application for the analyst, production support opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for routine clerical duties, including photocopying, faxing, sorting/filing documents, collating and distributing materials, ordering supplies and word processing data/information.

Please consider my experience and qualifications for this position:

• Financial modeling and EXCEL proficiency
• Working knowledge of Fixed income Credit products and flows (Credit and Swaps a bonus)
• Knowledge of SQL, Unix, and any other scripting language (Perl, Python, Bash)
• Client-oriented attitude and openness to different opinions and ideas
• Curiosity and resourcefulness
• High proficiency in English and French (oral and written)
• Very eager to learn new businesses and functions
• Excellent oral and written social skills

I am excited to be applying for the position of analyst, production support. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for input for status overview of current projects/Business Systems activities to Europe Business Systems organization.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Able to work with off shore and globally distributed delivery teams
• Previous experience with web based applications (Tomcat/Apache preferred)
• Previous experience with application or database development
• Java, Tomcat platform experience
• Previous experience with Subversion repository
• Experience working with Legal or Compliance application
• This is a role to deliver (24X7) first level support services across a suite of key applications
• Knowledge of an ITIL structured support environment