Production Support Analyst Cover Letter

I submit this application to express my sincere interest in the production support analyst position.

Previously, I was responsible for l3 technology support and apply site-specific knowledge for address incidents with manufacturing automation and laboratory systems and other GMP systems.

Please consider my experience and qualifications for this position:

• High comfort level with a variety computer applications related to transaction processing, back office services, financials
• Healthcare IT Software Development and HIPAA Compliance experience
• Strong experience in Application Development
• Solid understanding of software architecture, such as SOA
• Experience working with the Agile Software Development lifecycle
• Demonstrated working knowledge of fundamental IT concepts
• Experience with and proficiency in reporting using SSRS and Excel (including an understanding of database functions, Visual Basic and pivot tables)
• Experience with and proficiency in SQL Server Integration Services

I am excited to be applying for the position of production support analyst. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for technical leadership in areas of responsibility and looks for ways to apply the latest technologies for improvements to software and organizational effectiveness.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience with CA Workload Automation Autosys Edition preferred
• Core Java experience preferred
• Accounting and/or Federal Accounting experience OR Service desk/customer help desk experience
• Excellent technical skills and business acumen related to file handling/processing, databases, credit card processing
• Industrializing the different processes
• Proactive Monitoring, investigating reconciliation breaks & job failures
• Dealing with support escalations from the Level 1 team, including complex user and monitoring support queries, with as minimal as possible escalations to L3 teams
• Continual Service improvement - Identify improvement axis and lead/propose transformation of existing processes both for the business or our production services activities

I am excited to be applying for the position of production support analyst. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for direction to the local IT team and corporate systems to enable productivity, quality and cost improvements through improved systems.

Please consider my qualifications and experience:

• Manage Tivoli Storage and Management Tools
• Trouble-shooting production incidents requiring detailed analysis of issues on web and desktop applications, Autosys batch jobs, and databases (mainly Oracle)
• Create, investigate, and track solutions to application errors reported
• May mentor or guide work of less experienced support personnel
• Experience on Java/J2EE applications
• Knowledge of UNIX, ETL, Java/SOA and Oracle platforms
• In depth understanding of object-oriented methodology, data structures and design patterns
• Experience in HIM and Release of information preferred

I submit this application to express my sincere interest in the production support analyst position.

In the previous role, I was responsible for strategic analysis of workforce data from multiple systems and databases to identify areas of concern or best practice and help drive informed decisions within the business.

My experience is an excellent fit for the list of requirements in this job:

• Experience providing customer support over the phone
• Knowledge of Microsoft applications, including Outlook, Word, and Excel
• Proficiency in Microsoft Word and Excel pivot tables
• Experience developing views and dashboards in Microsoft Dynamics CRM
• Experience with IBM DataPower would be beneficial
• Background in file/transfer solutions such as SFTP, Connect Direct and Control-M AFT
• Strong technology environment & application support within the distributed applications space, with a strong demonstration on issue-resolution management practices (technical governance levels with strong analytical/problem solving skills)
• Technical/development experience with relevant technologies such as Javascripting, Java/J2EE, Jquery, JSON, XML, PHP, Perl/shell scripting, Python, Web Development, Web Services, and database technologies

In response to your job posting for production support analyst, I am including this letter and my resume for your review.

In the previous role, I was responsible for customers with technical assistance that is needed to resolve Smart Studio, Smart Solve and Q&MIS related issues, for all supported databases and operating systems.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Basic Unix, shell scripting and SQL (Sybase or MS SQL)
• Working knowledge of Fixed Income products (Rates, Credit, Securitized Products, FX)
• Seeks, listens to and accepts feedback
• Basic support knowledge of network components (WAN and LAN) and OSI model
• Actively participates in and coordinates scheduled quarterly DR tests across all
• IBM Mainframe experience with TSO, CICS, ACF2 and CA7 preferred
• Should have knowledge and understanding of problem and change management processes
• Should have knowledge of Disaster Recovery processes and procedures including testing agendas