Manager Production Support Cover Letter

I am excited to be applying for the position of manager production support. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for commercial unit’s mid-term market analysis, planning and communication to relevant stakeholders through key elements of product Portfolio Life Cycle delivery (operational and strategic planning);.

Please consider my experience and qualifications for this position:

• Analyze production reports (outages, scheduled downtime, bugs, ) to determine causes of nonconformity with product specifications and/or operating production problems
• Experience in large, complex operations environment preferred
• Experience building teams preferred
• Cloud Technologies experience
• AWS Automation experience
• PCI/ Compliance and audit experience
• Build relationship with the Finance Business, including SALCCOE, build a SME for Level 1 and Level 2 support team in Gurugram to provide technology and functional support to business in India and the UK
• Set-up and manage efficient Production support function (as appropriate) for Finance Technology and be able to operate at a global level locally, manage external and internal audits relevant to Production support and ensure proactive risk assessment and management

In response to your job posting for manager production support, I am including this letter and my resume for your review.

In my previous role, I was responsible for oversight and monitor overall account “health” for book of business from a delivery and quality standpoint.

Please consider my qualifications and experience:

• Manage support relationship with Third Party Support Vendors and ensure that all issues are addressed in a timely manner
• Assist in the development of policy and procedures and monitor the effectiveness of operations support processes and controls to ensure compliance
• Manage offshore/onsite resources effectively to resolve support tickets as soon as possible
• Experience in system delivery, Build Management, Configuration Management, Instance Strategy and Release Management
• Comfortable in a high-volume and fast-paced environment
• Motivated to achieve personal and departmental goals
• Coordinate interfaces between Configuration Management and other processes, including but not limited to change management, incident management, release and deployment management, and knowledge management
• Ensure controls and self-assessments are executed in a timely and effective manner

I submit this application to express my sincere interest in the manager production support position.

Previously, I was responsible for application management for the Service Delivery and Call Center line of business, ensuring that agreed services levels are met and all relevant procedures adhered to.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Drive continuous improvements of existing processes and procedures in the area of specialist knowledge and across other service management disciplines
• Advanced knowledge of Service Management disciplines such as incident, Problem, Change IT, Continuity or Capacity, relevant industry standard toolsets and processes to drive up customer service within an IT environment
• Should have experience in managing large transformation projects, experience in setting-up SNOW, Knowledge Management tool
• Understands technology and can interface and collaborate with IT
• Keen interest in self service and all things digital
• Advanced knowledge of digital and interactive platforms associated with business models (web, mobile and/or IVR)
• Results oriented with an understanding of web/online strategy and the latest technologies to improve the processes and work of Eversource
• Requires thorough knowledge of information technology in a high transaction environment

Please consider me for the manager production support opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for leadership, guidance and oversight of delivery activities to enable maximum customer value throughout the delivery phase.

Please consider my experience and qualifications for this position:

• Capable of learning quickly, pivoting when necessary and solving problems on the fly
• Requires understanding of how to optimize and integrate multiple customer touch points (web, mobile, IVR, social media, video) to optimize customer experience and information gathering
• A cool attitude and willingness to work in a collaborative environment with a focus on the customer
• Ensure all system modifications are performed in accordance with department’s change and release management standards
• Provide daily leadership and prioritize work assignments for Application Support staff
• Create staff development plans for Application Support team and provide active feedback through coaching and mentoring
• Develop and maintain support model for production systems including incident tracking, use of knowledgebase, escalation procedures, training and documentation
• Analyze, document, and coordinate implementation of continuous improvement changes that reduce support time and increase application up time

I submit this application to express my sincere interest in the manager production support position.

In my previous role, I was responsible for project leadership by adhering to standard departmental policies, processes and documentation guidelines for project delivery and aligning to Eaton’s PROLaunch delivery methodology.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Knowledge of electronic file processes
• Experience with membership administration department and related processes
• Experience managing business analysts
• Ensure the team meets all Batch Cycle SLA’s and Application Support deliverables
• Drive Crisis calls for Critical applications
• Drive programs to build scale and efficiency in the team
• People Management for a team of 5 members
• Be an active advisor for US partners and stakeholders