Level Support Engineer Resume Samples

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B Veum

Brent

Veum

1399 Daniela Causeway

Phoenix

+1 (555) 321 7622

1399 Daniela Causeway

Phoenix

Phone

p +1 (555) 321 7622

Experience Experience

Dallas, TX

Level Support Engineer

Dallas, TX

Mills LLC

Dallas, TX

Level Support Engineer

Manage and maintain the team’s customers’ network/system documentation to a defined, consistent and accurate standard
Provide 2nd Level Support.Monitor incident management queue
Create problem records and perform root cause analysis
Perform proof of concept solution validation and complex issue reproduction while interfacing with engineering, product management, and quality assurance teams
Work closely with the scrum master and peer engineers to plan, execute and review day by day tasks and challenges
Provide feedback to the Development Team on Product feature enhancements
Create wikis, blogs, tech-notes and YouTube videos for educating Customers and Business Partners

Los Angeles, CA

Third Level Support Engineer

Los Angeles, CA

Rice-Kuvalis

Los Angeles, CA

Third Level Support Engineer

Work with documentation team to develop customer documentation / technical articles and knowledge base solutions
Manage customer support cases to resolution in Europe
Manage customer support relationship with key customer accounts
Supports external customers, VARs, integrators, and partners on post sales issues pertaining to DocuShare products, its underlying platforms and clients side components
Assist QA, file SPAR reports and feature enhancement request
Assist other levels 2 and 3 support engineers worldwide with support case escalations
Working with on-shore and off-shore teams

present

Chicago, IL

Wintel Level Support Engineer

Chicago, IL

Smith and Sons

present

Chicago, IL

Wintel Level Support Engineer

present

Detecting, reporting and fixing of poorly performing systems using agreed monitoring tools and processes
Flexibility to undertake shifted work patterns to cover a 24x7 environment
Problem management for service related issues,
Providing first-class system support
Working quickly and effectively to take action against requests and incidents of escalated issues
Change management and execution using a structured process
Working with our vendors to resolve complex problems,

Education Education

Bachelor’s Degree in Engineering

University of Virginia

Bachelor’s Degree in Engineering

Skills Skills

Good technical knowledge of network architecture including networks, services and applications
Basic Knowledge and experience in MS SQL (2000, 2005, 2008, 2012): Database structure, administration, performance tuning and scripting
Thorough understanding of the Windows Operating Systems (2003/2008), installation and configuration - particularly how to setup Windows networking, user permissions, Group Policy, Login scripts etc
Knowledge of the following: IOS environments and common networking protocols/technologies, Ethernet, TCP/IP, Spanning tree, Multicasting, Wireless, VPN and VLANs
Communication skills are key. Ability to manage multiple customer situations concurrently - being able to prioritize appropriately - providing timely and accurate responses to customer inquiries
Knowledge of internet protocols such as SSH, FTP, SFTP & HTTP, as well as the ability to use diagnostic tools such as trace route, ping, and dig
Knowledge and experience of LAN, WAN networking technologies
Excellent communication (Written and Verbal) / interpersonal skills
Working knowledge of Microsoft Excel, Word, Project and Visio
Ability to troubleshoot complex network traffic and decipher to packet level

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15 Level Support Engineer resume templates

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SAP Basis nd Level Support Engineer Resume Examples & Samples

Provide technical support and leadership in a complex mission critical SAP environment,
Provide day to day operations support and on-call support 7x24 on a rotational basis,
Perform 2nd level support to all customers infrastructure and develop solutions to stabilize customer environments,
Use tools for remote management and alert monitoring,
Responsible for incident / service call investigation, diagnosis, resolutions where possible or dispatching to the relevant higher level support,
Be involved in full cycle development, deployment to go-live,
Forecast technology requirements based on client's needs,
Provide SAP expertise in the customer engagement team,
Develop, mature and ensure compliance of technology standards and solutions
Windows NT/2000/Windows2003 knowledge (basics of administration),
Basic knowledge of SQL,
Basic knowledge of IP Services,
Analytical problem-solving skills,
Customer and service orientation,
Team player,
Good communications skills,
Fluent English knowledge (written and spoken)

Level Support Engineer Resume Examples & Samples

A minimum of 2 years' experience within a technical function of CPE vendor or Telco specialising in delivery of CPE based solutions
Good technical knowledge of IP architecture including networks, services and applications (e.g. VoIP, )
CCNA / CompTia Network + Certification a distinct advantage
Experience in supporting complex telecommunication and CPE based propositions, preferably containing VoIP/FMC centric services with at least one or more large Telco operators
Working knowledge of Microsoft Excel, Word, Project and Visio
2 + years' experience of working in ISP or networking environments
Knowledge of LAN, WAN networking technologies
Able to demonstrate strong customer focus
Self-motivated and energetic worker
Able to react well to pressure
Provide a highly professional first level support and triage of incidents to ECS customers
Communicate with customers of a technical nature in a clear and concise manner
Demonstrate customer focus and an understanding of a customer's needs
Act as a subject matter expert on the Product Portfolio
Log faults with upstream providers and vendors
Clearly escalate incidents and problems internally within client and with external parties where required

IVR Level Support Engineer Resume Examples & Samples

Technical support on the Global IVR platforms including timely processing of all maintenance activities and ensuring that all related tasks are handled in a controlled and compliant manner in accordance with internal policies and procedures
Functional duties: troubleshooting, request fulfillment, remote support, trouble ticket support/escalation, monitoring and follow up throughout the resolution cycle for all supported IVR related products globally
Organize, prioritize and schedule work assignments to help ensure high levels of Customer Service and Satisfaction in a challenging Shared Services environment
Provide continual process improvements and adaptation to new business processes and procedures
Accountable for daily, weekly and monthly MIS reporting related to system maintenance activities
Provide assistance in audit and compliance efforts for the including risk review, self-assessment, COB/Business monitoring and documentation of policies and procedures
Monitor and support end user products by intercepting alerts and ensuring proactive communication with all end users
Provide operational support to the IVR infrastructure related to the IVR/AVP and ICM products within the guidelines specified by Information Security and Standard Build configurations

Third Level Support Engineer Resume Examples & Samples

Supports external customers, VARs, integrators, and partners on post sales issues pertaining to DocuShare products, its underlying platforms and clients side components
Follow organization's customer support process
Act independently or collaborate with engineering to diagnose customer's problem
Collaborate with engineering to deliver hot fixes, patches, updates, in a timely manner to customers
Act as a liaison between the customer/partner, 2nd level customer support team and the engineering team
Respond to escalations from cloud operation team during work hours
Work with documentation team to develop customer documentation / technical articles and knowledge base solutions
Assist QA, file SPAR reports and feature enhancement request
Assist other levels 2 and 3 support engineers worldwide with support case escalations
Manage customer support cases to resolution in Europe
Manage customer support relationship with key customer accounts
Maintain in-depth knowledge of product features, subsystems, and add-on integrations
Support pre-sales activities, professional service and custom solution implementation activities as necessary
Share product knowledge with support engineers, resellers, and customers
Experience in and knowledge of the Enterprise Content Management (ECM) applications with essential understanding of document management and image based workflows
Experience with web servers (IIS, Apache) and Apache Tomcat
Experience with network infrastructure (LDAP, Active Directory..etc) and database (MS SQL, Oracle, PostGres)
Experience with troubleshooting Windows desktop client applications and anatomy (installation, registry, driver..etc)
Solid understanding of Internet standards and protocols that include but not limited to HTTP, XML, Email (SMTP, POP3, IMAP), REST, SOAP, SSL, TSL
Solid understanding of the anatomy of multi-tiered Java based server applications
Working with on-shore and off-shore teams

Wintel Level Support Engineer Resume Examples & Samples

Providing first-class system support
Working quickly and effectively to take action against requests and incidents of escalated issues
Change management and execution using a structured process
Support and troubleshooting for major incidents
Providing timely and relevant customer feedback,
Problem management for service related issues,
Working with our vendors to resolve complex problems,
Creating and updating operational support procedures as necessary to prevent escalations,
Providing technical leadership for supported platforms
Review and technically sign off on design changes to the supported platforms
At least 5 years' industry experience
Microsoft Certification for the Windows Server platform(s)
Strong technical and support knowledge of Windows Server 2008/2008R2/2012
Understanding of DFS Replication and Namespaces
Knowledgeable in Storage on SAN Network
Understanding of ITIL and how it's applied
Excellent customer-focused with a service first mentality and best-in-class communication skills
Ability to work collaboratively with global technology teams
Will demonstrate ownership, initiative and accountability
A quick-thinking problem solver, able to assimilate data rapidly in order to present solutions
Able to assume responsibility for a range of activities and tasks and has attention to details
Ability to view current processes and procedures as opportunities for enhancement, tuning and improvement
Self-motivated with strong career drive
Flexibility to undertake shifted work patterns to cover a 24x7 environment
Ability to use and support Microsoft System Centre Configuration manage 2007/2012 for software delivery and security patching
Ability to use Remedy 7 helpdesk system

Level Support Engineer Resume Examples & Samples

Provide Level 3 escalation technical server support across multiple sites
Office 365 and Azure escalation support from L1 and L2 engineers
Provide support for problem resolution ensuring the highest level of customer satisfaction
Experienced in troubleshooting IT Hardware - Servers, Desktops, Laptops and Printers; OS - Microsoft Windows 200x, business applications, Exchange & SQL
Experienced supporting Anti-Virus Solutions, Virtualisation products (Hyper-V and VMWare), Firewalls, Routers and Switches, LAN/WAN technologies
Utilised remote monitoring and access tools - Kaseya
Flexible and willing to work outside normal business hours if necessary

Level Support Engineer Resume Examples & Samples

Good technical knowledge of network architecture including networks, services and applications
2 years' experience within a technical function of CPE vendor or Telco specialising in delivery of CPE based solutions
Experience in supporting complex telecommunication and CPE based propositions
CCNA Certification a distinct advantage
Experience of network management applications
Knowledge and experience of LAN, WAN networking technologies

Level Support Engineer Resume Examples & Samples

Use troubleshooting/ debugging techniques and tools to analyze technical problems
Engage Development teams for issues that need a resolution through code fixes
Increase IBM's Self-Help knowledge base, by creating knowledge articles wherever needed
Provide feedback to the Development Team on Product feature enhancements
Product related assistance to Pre-Sales / Sales/Deployment Teams
Create wikis, blogs, tech-notes and YouTube videos for educating Customers and Business Partners
Provide technical support for critical issues on Weekends/ Public holidays on rotation basis if required
Use technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution
Communicate action plans to the customer or IBM representative as appropriate
Recommend and implement new or improvements to existing technical support tools, procedures, and processes
May provide training for and mentor others on the team. Contributes to department attainment of organizational objectives and high customer satisfaction
Customer support skills with emphasis on written, verbal, and listening communication skills
Keen to learn new things and stay on top of new technology / product releases
Desire to share knowledge internally and externally via document creation / Social Media
Communication skills are key. Ability to manage multiple customer situations concurrently - being able to prioritize appropriately - providing timely and accurate responses to customer inquiries

Windows Level Support Engineer Resume Examples & Samples

Responsible for the support and maintenance of Infrastructure components within the global organization
Second-level of support of Wintel related alerts
A strong, dynamic character, capable of dealing effectively with colleagues and business users working in a constantly evolving environment
Maintaining relationships with the Account Team and business users
Prepares to participate hands-on in the moves, adds and changes of infrastructure service and operating systems
Works quickly and effectively identify Windows Servers, defined Microsoft product and Virtualization issues at the first sign of detection using agreed monitoring
Executes change requests
Ability to detect incident
High regards on Ownership, Accountability and Respect to Production
VMWare ESXi 5.5 and vSphere 6
Powershell Scripting
Microsoft System Centre Configuration Manager 2007/2012 for software delivery and security patching
Microsoft System Centre Operations Manager 2007/2012 for Monitoring
VMWare supporting technologies like Virtual Centre and vRealize Operations
Remedy 7 helpdesk system

Level Support Engineer Resume Examples & Samples

Work closely with the scrum master and peer engineers to plan, execute and review day by day tasks and challenges
Handle inbound technical inquiries effectively and efficiently through the use of proactive customer service and call control techniques and proven technical troubleshooting procedures
Confirm detailed system configuration and problem description
Resolve customer questions/concerns efficiently and effectively through the use of active listening and personalizing techniques and by focusing on adding value
Diagnose issues, report defects and propose regression tests
Manipulate systems to resolve customer inquiry and reproduce customer’s technical issues
Act as a bridge between the L2 support team and the development team by hosting triage meetings and raising priorities on customer reported inquiries and defects
3+ years of experience as a support engineer
Experience with deploying and using relational databases (Oracle, Microsoft SQL, IBM DB2)
Experience with deploying and configuring Windows Server installations
Experience with deploying and configuring IIS and Apache based applications
Experience with JavasSript, VBScript, Python, Pearl or other scripting languages is a plus
Prior experience working in an Agile environment
Excellent interpersonal communications and technical writing skills
Have organizational, problem solving, and time management abilities
Very good English knowledge (written and spoken)
A Bachelor's degree or equivalent in Computer Science, Engineering or other technical discipline
Experience working with large financial applications is a plus

Level Support Engineer Resume Examples & Samples

Provide support for installing upgrading IBM products
Manage customer expectations of response time and issue resolution
Supporting customers with on-going work and issue resolution for IBM products
Use IBM products both off-site and on-site to fulfill customers' needs
Update and create Knowledge database articles
Communicate and coordinate with QA/Development teams
Recreate customer environment in the lab to troubleshoot problem
Perform detailed analysis and technical investigation of any data available (such as software logs) in order to find the root cause and any potential resolutions
Strong technical background in computer systems
Experience in Customer Support field is a must
Self-motivated and proactive to solve problems and accomplish assignments
Logical and analytic approach to problem solving
Organized, analytical and methodical
Highly reliable, team player
Very good knowledge of Microsoft Operating systems (Windows XP, Windows 7, Windows Servers)
Very good spoken and written English skills, other foreign language is a plus
Microsoft SQL Server (installation, basic administration)
Knowledge of Java/Cobol programming language
Exposure to Mainframe systems
Exposure to VMWare and other virtualization technologies

Level Support Engineer Resume Examples & Samples

Knowledge of Windows Server operating system architecture and security
Understanding of Microsoft applications
Understanding of SQL
Understanding of virtual technology

Level Support Engineer Resume Examples & Samples

Responsible for the Day to day operation of LAN environment and administration of association incident ticket queue
Systems/Applications Monitoring, problem identification, analysis and resolution of
Hands on knowledge and experience of LAN/WAN networking
Knowledge of the following: IOS environments and common networking protocols/technologies, Ethernet, TCP/IP, Spanning tree, Multicasting, Wireless, VPN and VLANs
Ability to troubleshoot complex network traffic and decipher to packet level
Ability to use Microsoft applications, such as Word, Excel, Visio and Outlook
Extensive experience in the technical arena
Configuring and or troubleshooting cisco routers and/or switches in a LAN/WAN environment
Familiar with the Cisco website (CCO)
Experience in using Cisco based networks, IOS, OSPF, MPLS, ASA’s (VPN/Firewall), QOS
Working knowledge of IPT including (Cisco CUCM v.8 and above inc UCS)
Experience in the use of non cisco equipment including (but not limited to) Brocade, Opnet, Netscout, Prognosis, SAN (EMC & NetApp), Video Conferencing (Polycom/Tandberg), Remedy, Axios, Wan Acceleration technologies (Silverpeak/Riverbed), Citrix, Microsoft Lync and Aerohive Wireless, Prognosis, ARC
CCNP*, CCNP (Voice), CCDA,

Level Support Engineer Resume Examples & Samples

Work with the L2 support team to provide extensive technical diagnostic work on Service Requests (incidents, problems, requests and changes) when in-depth knowledge is required
Identify and undertake proactive activities such as vulnerability patching, change impact assessments, root cause analysis of client’s infrastructure
Act as a mediator between other support teams to bring timely resolutions to a client’s requests against their infrastructure
Act as an out-of-hours escalation point (on-call) for Major Incidents and technical diagnostic work
Contribute to and maintain the Company Knowledge Base
Cross train other team members in your areas of expertise
Adhere to company processes, procedures and policies
Manage and maintain the team’s customers’ network/system documentation to a defined, consistent and accurate standard
Performing Technical and Service Management reporting where required
Complete related administrative tasks efficiently and on time to facilitate the smooth running of the department
Other technical tasks/projects as delegated by the Team Leader
10 years, or more, of experience in working in a medium to large enterprise or service provider environment
3 years or more supporting an Enterprise MS OCS/ Lync environment and its associated infrastructure, acting as technical specialist in MS OCS/Lync
5 years, or more, experience of supporting media infrastructure, including networking, IPT, video conferencing and associated protocols, i.e. SIP
Knowledge of SBA’s (Survivable Branch Appliances), SBC’s (Session Boarder Controllers), CAC (Call Admission Control) and Lync supported desk & conference devices would be advantageous
Skilled and competent in using troubleshooting tools in support of such environments, i.e. SCOM, network monitoring tools and log analysers
Qualified to MCSE Communications standard
Qualified in Lync 2013 Depth Support Engineer (Exam 74-338)
Skilled in Microsoft Office Suite, including Outlook, Word and Excel
Experienced in ITIL best practices desirable. Ideally holding an ITIL V3 Foundation certification
Experience of using a CRM system (e.g. Remedy, LANDesk, Service Now)

Manager, User Level Support Engineer Level Resume Examples & Samples

Provide Help Desk support on new hardware, operating system and workplace productivity software - Level 3 audio conferencing, Mac support, MaaS 360 enrollment for mobile devices, Skype for Business. – 45%
Provide application support on cloud computing solutions which include Box.com, O365, OKTA, Salesforce, ServiceNow and Workday. - 25%
Provide application support for internal and custom-developed applications which fuel the selection, admission, and training of our teaching corps (including our corps member selection portal, classroom data tracker, and scheduler). – 25%
Work with IT project teams during planning and execution phases. Exercise judgment on behalf of users in developing test scenarios and performing application and workplace productivity tool testing. – 5%
1-3 years in a technical support environment with heavy emphasis on quality customer service
Knowledge of Windows 7 in a managed desktop environment
Plus: knowledge of Windows 10, Office 2016, Mac, smartphones, mobile devices
Plus: knowledge of Service Now
Ability to communicate with empathy, collaboration and efficiency
Passion for supporting customers and dedication to constantly improving the support experience
Understand the value in empowering users to self-service questions through proactive support tactics

First Level Support Engineer Resume Examples & Samples

Support a highly configurable fuel efficiency aviation software
Register, analyze and troubleshoot airline support requests (mainly through email)
Clearly document and track customer requests
Exceed predefined Service Level Agreement guarantees

Level Support Engineer Resume Examples & Samples

Take full ownership on customer problem/cases, monitor for proper and on time feedback
Document and track all problems, enquires and events in the CRM system
Act as a front line T2 technical contact to interact with customers (business partners and direct customers)
Analyze issues, solve or escalate to the next support level
BE or B.Sc. in Computer Science, Electrical Engineering or related technical degree preferred
Strong troubleshooting and problem solving skills
Excellent communication (Written and Verbal) / interpersonal skills
A strong aptitude for investigation, analysis and problem solving
Team Player - ability to work well in a close team environment
Customer support experience, international is advantage
Flexibility in working hours required (24/7 Environment) including working in shifts
Thorough understanding of the Windows Operating Systems (2003/2008), installation and configuration - particularly how to setup Windows networking, user permissions, Group Policy, Login scripts etc
Networking experience. (including analyzing IP network traces using networking tools , example Wireshark)
Basic Knowledge and experience in MS SQL (2000, 2005, 2008, 2012): Database structure, administration, performance tuning and scripting
Previous experience as Applications Support Engineer in a large international company – an advantage

Level Support Engineer Resume Examples & Samples

Install Nice product update packs and hot fixes
BE or Bsc in Computer Science, Electrical Engineering or related technical degree preferred
Customer support experience supporting international customers
Experience in supporting worldwide customers/Business Partners
Telephony/CTI background (Avaya, Cisco, etc) and advance knowledge on IP phones communication – MUST
Previous experience/certifications with any recording system - preferred
Understand Windows Operating Systems (2000/2003/2008)

Mobile Foundation Level Support Engineer Resume Examples & Samples

6 to 10 years of experience in Software Level 2 Support
A successful Level 2 Engineer is an effective communicator with deep analytical sense to understand and recognize the issue who is capable of handling difficult customers to make them forward thinking
Strong communication skills,
Experience in Mobile Platforms or middleware like WebSphere Application Server, Java/J2EE

Level Support Engineer Resume Examples & Samples

Windows 7 and Windows 10
MS Office 10 and 2013
Ideally ITIL Foundation Certified
Excellent stakeholder Management – Ability to own and resolve problems in a professional manner

Mobile First Level Support Engineer Resume Examples & Samples

Experience with Windows and/or Linux operating systems
Experience with mobile development
Demonstrates verbal and written communications skills
Co-op or internship program enrollment is mandatory
Knowledge of Mobile First
Knowledge of the software development cycle
Programming Skills-Java, Node.js
Experience in scripting technologies

Level Support Engineer Mivo Resume Examples & Samples

Provide a Hotline service for our Swiss partners in German and French
Edit web tickets from our Swiss and international partners in German, French and English
Creation of knowledgebase entries
First analysis of error logs and records in complex telecommunication solutions
Participation in product launches and field tests
Contact for development, training, sales
Help with complex customer projects
Take over the Technical Prime function for parts of the product portfolio

Level Support Engineer Resume Examples & Samples

Provide technical engineering support, as part of our Technical Support Centre, in order to resolve customer issues by performing diagnostics, performance optimization, security incident analysis, solution/partner recommendations, and product knowledge transfer
Work with customer account teams to ensure total customer satisfaction by representing our customers’ needs and requirements to product management and engineering
Build software tools and training materials to assist our customers in expanding their deployment and knowledge base
Interface with customers on an on-going basis to identify problems and communicate progress and resolution while maintaining a high sense of urgency and timely escalation
Korean: Fluent
Experience in Linux or UNIX Systems Administration

Second Level Support Engineer Resume Examples & Samples

Issue Escalation and Customer Engagement responsibilities shall include
Escalation management- The primary duty of 2LS shall be to provide elevated technical expertise on customer in-warranty issues that are not readily resolvable by the frontline agents
Responsible for diagnostics, analysis, capture of units, thorough technical documentation, highly developed communication and soft skills, as well as possible elevation to third level resources
High profile large customer and executive level communication with detailed technical documentation is required
Cross functional team lead/engagement with several coworkers and subject matter experts collaborating toward issue closure. (engagement with a wide array of peer groups (SMEs, 3LS, frontline, CE, CSM, sales/presales, account managers, ODM and OSSP partners, channel partners, etc)
Performance will be judged by hard metrics of fast response time to assignment of a case, closing the issue with sufficient customer satisfaction in the shortest amount of time, and keeping the customer informed and delighted through the entire process
Bachelor's or Master's degree in Engineering, Computer Science, or equivalent
3+ to 5 years of Technical Support experience
Technical Certification like A+ / MSCE / CCNA would be an added advantage
Project Management or process training or certifications (such as PMP/Prince2/LSS) is a plus
Working & In-depth engineering knowledge (Product technology) and subject matter experts of PC computing products and peripherals. Diagnostics, debug, failure analysis, and PC Repair. Knowledge of retail point of sale, thin clients, workstations, and desktops is key
Strong Analytical and problem solving skills
Excellent teamwork and partnering skills
Proficient with Microsoft Word, Powerpoint, and Excel. Knowledge in Statistics, control charts, Excel, MS Access will be recommended
Working knowledge of Windows Operating systems. Thin Pro, Citrix, Cisco systems, and Linux are a plus
Good written and verbal communication skills with ability to communicate technical concepts to technical, non-technical, and executive audiences. Mastery in English and Local Language
Attention to minute details

SAP Basis rd Level Support Engineer Resume Examples & Samples

Experience and knowledge of SAP Basis administration (incl. workload analysis, performance tuning, software logistics, transport management system, CCMS monitoring, backup / restore concepts etc.)
Administration of SAP databases (Oracle, DB2, MaxDB, Sybase, MSSQL, HANA)
Understanding of operating system environments (UX, WIN)
Good understanding and knowledge of one or several of the following technologies is an advantage: BI, BO, PI, Solution Manager, HANA, S4/HANA
Experienced in formulating overall strategies and operational solution design as well as strategic and tactical planning process
Experienced in interfacing with internal and external partners
Strong consulting skills. Professional verbal and written communication skills
Leadership qualities: integrity, attention to detail, deadline and goal oriented, motivator

Eoi-level Support Engineer Resume Examples & Samples

Assist our customers in the deployment of Security Intelligence solutions by providing planning, implementation, configuration, and optimization services around the world
Perform proof of concept solution validation and complex issue reproduction while interfacing with engineering, product management, and quality assurance teams
Design comprehensive security solutions to address a wide range of complexities, scales, and integration requirements
Function as a key contributor to the knowledge management system technologies available to deliver state-of-the-art software. You'll be responsible for ensuring that company software components are expertly designed, tested, debugged, verified, and ready for integration into IBM's best-of-breed solutions that help organizations improve their business outcomes in the global marketplace
Experience in Network Administration
A passion for customer support

Second Level Support Engineer Resume Examples & Samples

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Evaluate unique or complex installations or configurations and make recommendations for resolution
·Bachelor's or Master's degree in Engineering, Computer Science, or equivalent
Understand the customer to be an advocate for the customer
Some project management skillset is preferred

Second Level Support Engineer Resume Examples & Samples

Vocational, University Student or Degree in Systems, Electronic, Telematics, Computer Engineering or similar
1 to 3 years experience in relevant technologies
Relevant industry qualification where applicable
95% English
Understand the customer to be an advocated for the customer

SOA nd Level Support Engineer Resume Examples & Samples

Assist during out of working hours planned/unplanned maintenance
Handle tickets in a timely manner according to the agreed SLA
Perform in-depth analysis on incidents using all the necessary tools(logs, database, middleware configuration, Known-errors list)
Document any information relevant for the daily activities
Provide technical expertise and different solutions to the client
Advanced English
Technical profile, bachelor degree
Team player, good communicator, analytic thinking, problem solving orientation, capable to work under pressure