Remote Support Engineer Resume Samples

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A Rodriguez

Adell

Rodriguez

589 Anderson Crossing

Detroit

+1 (555) 843 1936

589 Anderson Crossing

Detroit

Phone

p +1 (555) 843 1936

Experience Experience

Philadelphia, PA

Remote Support Engineer

Philadelphia, PA

Doyle LLC

Philadelphia, PA

Remote Support Engineer

Dealing with enquiries which can vary from product features, specifications and repairs to configuration assistance
Track and document customer and problem information
Provide timely support services to all colleagues, ensuring service levels are maintained and all requests are properly tracked and responded to. Focus is on maintaining ownership of the issue and providing consistent and timely resolutions
Take part in projects to deliver technical value and expertise to HP’s large customer base, providing technical systems management support, delivering part of a detailed technical design, and/or contributing to the design of technical solutions for customer environments
Provide Remote IT Support to XL Catlin colleagues including but not limited to: Desktops, Laptops, Printers, Telephony, Networks, Remote Access and Core Applications
Communicate with colleagues in a professional and courteous manner at all times, providing technical support in a customer focused way
Active participation on Continuous Service Improvement Plan and Infrastructure Development demand management process with suggestions fed through to Infrastructure Support Team Lead

Chicago, IL

Indigo Remote Support Engineer

Chicago, IL

Christiansen, Friesen and O'Kon

Chicago, IL

Indigo Remote Support Engineer

Working independently while using standard protocol to respond to more complex customer issues
Provide expert support to remotely resolve hardware and/or software issue for customers, including product calibrations, adjustments, and SW upgrades
Successfully resolve more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
Contribute to maintain the Knowledge Mgmt. System (KMS)sharing the knowledge with the rest of the organization
Proactively assist customers to avoid or reduce problem occurrence
Participates in projects and provides resolution and feedback based on analysis
Technology provides information to the RSE about customer presses, we can predict potential press failures, the RSE will provide proactive consultancy and education to customers to prevent failures. RSE will plan, and schedule calls to customers under our Preventive support program

present

Houston, TX

Care Center Indigo Remote Support Engineer

Houston, TX

Gislason and Sons

present

Houston, TX

Care Center Indigo Remote Support Engineer

present

Reporting and excellent tracking of customers interactions in our systems, updating case notes and systems with all troubleshooting steps performed
Willing to develop career in a customer support role in a Field Service position
Mechanical/electrical engineering
Analytical and troubleshooting methodologies
Team player
A set of customers are assigned as your primary accounts, you build an ecosystem with customer and primary field engineer, which should speed up break and fix issues, consultancy inquiries and will focus on optimization of presses by supporting customer on educational programs and maintenance routines
You’ll play a role on consultancy with our customers on parts info, and specs of the product

Education Education

Bachelor’s Degree in Electronic Subjects

Loyola Marymount University

Bachelor’s Degree in Electronic Subjects

Skills Skills

Participate in a chosen technical community or profession to continuously expand your technical knowledge, business acumen, and professional network
Good knowledge on Hardware, Storage and networking platforms
Utilizes professional concepts and theoretical knowledge acquired through specialized training, education or previous experience
Phone and remote support experience. E-support experience, knowledge and resolution ability
Excellent people skills with ability to communicate to all levels of staff effectively
Advanced proficiency with case management databases and tools
Ability to solve and document solutions for usage of other technicians and customers
Work independently or across teams to establish and maintain excellent customer relationships
Ability to lead resolution activities with escalated customers
Demonstrable technical expertise in Designing, Architecting & Deploying Virtualization Solutions such as Microsoft Hyper-V, VMware, Citrix

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15 Remote Support Engineer resume templates

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Remote Support Engineer Resume Examples & Samples

Work with the TSC team in defining the detailed scope and deliverables of the discovery and analysis phase for each project. Also acts as a point of contact for the TSC for any communications
Provide the technical and process guidelines to the team members in conducting discovery and analysis
Handle the technical escalations from the team and ensure adherence to the escalation process
Work with the CoE team members to ensure the timely progress of the work
Track the deliverables within the work stream and report back to the project manager
Take part in projects to deliver technical value and expertise to HP’s large customer base, providing technical systems management support, delivering part of a detailed technical design, and/or contributing to the design of technical solutions for customer environments
Work independently or across teams to establish and maintain excellent customer relationships
A bachelor’s degree in Engineering – BE, BTECH or Equivalent
Minimum 4- 5 years in Consultancy, Architecting, Design, Deployment and/or support of software-related products or services, in a Microsoft-based large-scale Enterprise environment
Solid hands on experience in Architecting, designing and deploying Virtualization Technologies – MS Hyper-V, VMware, Citrix. Good knowledge on Capacity Planners
Industry Certifications on VMware, MS Hyper-v, Citrix
Should have worked on Migration environment
Can work in projects with tight schedule
Strong relationship and interpersonal skills including telephony skills, email etiquette the ability to win confidence from customers and other stakeholders
Good customer handling and team management skills

Remote Support Engineer Dutch Resume Examples & Samples

Dealing with enquiries which can vary from product features, specifications and repairs to configuration assistance
Taking full ownership of each customer case, using your independent judgment and experience to diagnose and troubleshoot problems or identify cases for escalation
Be a central part of identifying improvement opportunities

Remote Support Engineer Resume Examples & Samples

To provide first-line technical support to meet customer expectations
Work remotely to diagnose and solve customer problems, over the phone, via web collaboration and email
Deliver individual performance based on metrics and related targets
Track and document customer and problem information

Graduate Large Format Remote Support Engineer Resume Examples & Samples

Promote teamwork and HP values within the working environment
Actively contribute to personal development
Actively contribute to improve remote resolution rate for EMEA and supported printers/presses
Actively contribute to improve TCE performance (remote with phone delivery)
Actively contribute to improve operational excellence, with focus on accuracy of spare part qualification, problem
Diagnosis, knowledge and expertise level in solution center (also using elevation/escalation process and level 2 expertise)
Actively contribute to improve customer experience and satisfaction
Adhere to LFP&I Care Center schedule at all times
Contribute to proactive support program implementations
Develop and build on technical escalation engineer role within S&D Care Center
Participate to technical & softskill training session (availability to travel)
English (must): Fluent both in writing and speaking
French (must): Fluent both in writing and speaking
Spanish: Fluent both in writing and speaking
Italian: Fluent both in writing and speaking
Industry Printing (GA)
PC Hardware & Software
Field Experience (Digital Printing)
MS Office fluency
Read & Understand Schematics
Multi-Tasking
Certifications
Formal Education & Specialization
Analytical & Troubleshooting Methodology
Remote / Virtual troubleshooting
Professional Communications & Listening
Job Flexibility
Judgment Skills

Remote Support Engineer Resume Examples & Samples

Documentation of the case and functional writing skills required
Utilizes professional concepts and theoretical knowledge acquired through specialized training, education or previous experience
Exercises independent judgment within defined parameters
Acts as team member by providing information, analysis and recommendations in support of team efforts
Willingness to participate in non-standard working-time models (e.g. shift, call availability etc...)
Clear communication skills and Ability to work independently
Confident telephone manner and Fluency in English
Must possess excellent written & spoken communication skills
MCSA/MCSE/MCTS/MCITP/VCP Desired
Knowledge in two or more of the below skills is required
Ability to solve and document solutions for usage of other technicians and customers
Ability to lead resolution activities with escalated customers
Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.)

Remote Technical Support Engineer Resume Examples & Samples

RTS Remote Technical Support - Storage support
Candidate will contact customer and understand the issue in detail
Candidate will collect the required logs , analyze it and give the resolution
Once the issue is resolved concern spoc will take confirmation from customer and close the ticket

Remote / Technical Phone Support Engineer Resume Examples & Samples

Using your knowledge/expertise to deliver quality and timely responses to our customer requests for technical assistance on LC/LCMS
Assisting in providing additional sales support for the LC/LCMS and related products and solutions through partnerships with the field engineers, internal system engineers and division personnel
Providing phone support in problem solving and technical support for our customers. The successful candidate must possess a thorough understanding of Microsoft Windows Products (XP & Windows. TCP/IP networking and the associated Agilent ChemStation products experience desired
There could be up to 25% travel to customer sites performing technical work (repairs, installations, consulting) and attending internal Agilent training classes
5 years practical experience using or supporting LC/LCMS products preferred

Remote Diagnostics Support Engineer Resume Examples & Samples

BSME required; Master's degree in business or engineering and P.E. certificate desirable but not required
0-3+ years of experience in the specification and design of complex automotive components required
Past experience working onsite at a PACCAR facility desirable but not required
Competence in the use of personal computer software such as word processing, database, and spreadsheets
Familiarity with project management methods and tools
Candidate should be willing to make use of engineering processes and techniques and be resourceful in solving complex technical problems
Requires independent judgment and effective project management
Ability to manage costs, time and resources; strong communication skills

Remote Support Senior Engineer Resume Examples & Samples

24 x 7Cover - participating in a shift rotation
Network Management– monitoring, configuration and maintenance of customer systems/networks
Technical Support– troubleshooting and resolving customer issues, and providing general assistance and advice
Incident/Problem Management– tracking issues via CARES trouble tickets, keeping all parties updated with
Documentation– Generate clear and concise documentation in the form of configuration records, Standard
Strong knowledge/understanding of Linux systems administration; proficient in use of command line interface and
Experience of Internet media (particularly video) delivery
Understanding of IP Video terminology, protocols and standards (e.g. HAS, ABR, RTSP)
Experience of managing/supporting high-availability and/or distributed systems
Experience of an Operations environment (particularly ISP or datacentre)
Advanced scripting/programming skills; ability to author/maintain command line and/or browser-based tools and
B.E/ B.TECH/BCA/BSC/Any Graduate
5 yrs of experience in relevant domain
4 to 5 years of expereince

Care Center Indigo Remote Support Engineer Resume Examples & Samples

RSE primary focus is to remotely resolve hardware (HW) and software (SW) application problems for customers, including product calibrations, adjustments, and SW upgrades
If the Customer issue cannot be fixed remotely, the RSE will trigger on site interaction (Parts and/or Field support engineer dispatch), Right tech diagnosis and parts identification are key process to ensure proper handover to the field engineer
Keep customer informed of the status of their case, elevating their issue as needed within the Care Center, and manage the interactions with customers to maximize the Total Customer Experience (TCE). Elevates case requires follow up of RSE to case closure
Reporting and excellent tracking of customers interactions in our systems to ensure proper documentation for hand over to field, product/case history and to ensure proper case closure, reporting and feedback loop activities. Prepare FSE prior to the visit, updating case notes and systems with all troubleshooting steps performed
The RSE as well plays a role on consultancy with our customers on parts info, and specs of the product
The RSE has a set of customers assigned as primary accounts , duty is to build ecosystem with customer and primary field engineer, generating customer relationship/intimacy, which should speed up break and fix issues, consultancy inquiries and will focus on optimization of presses by supporting customer on educational programs and maintenance routines. RSE will plan, agree and schedule on site customer visits, to further enhance customer relationship
Command of 2 languages: Spanish and / Or Italian and English . Other languages (out of Ger, En, Du, Fr). are welcome. Excellent Verbal and written communication skills
Superior customer service skills. Experience in remote troubleshooting in a technical environment. Proven analytical and problem solving skills
Overall understanding of contribution of role into organizational priorities (Operational Excellence, Diagnosis accuracy, RER, TCE….), able to correlate day to day activity into those organizational priorities
Works across functions and promotes teamwork and focus on generating E2E activity leading to the right customer solution
Masters tech knowledge on GSS products and technologies and has the ability to transmit that knowledge to our customers. Constant development of tech skills (on work, on training and at customer site)

Care Center Indigo Remote Support Engineer Resume Examples & Samples

R emotely resolve hardware and software application problems for customers
You’ll play a role on consultancy with our customers on parts info, and specs of the product
A set of customers are assigned as your primary accounts, you build an ecosystem with customer and primary field engineer, which should speed up break and fix issues, consultancy inquiries and will focus on optimization of presses by supporting customer on educational programs and maintenance routines
You will plan, agree and schedule on site customer visits, to further enhance customer relationship
Fluency in either Spanish or Italian and strong English language skills. Other languages (out of Ger, En, Du, Fr). are welcome
Bachelor degree in electronic subjects (Electrical, Electronic engineering)
Willing to develop career in a customer support role in a Field Service position
Overall understanding of contribution of role into organizational priorities (Operational Excellence, Diagnosis accuracy, RER, TCE.) able to correlate day to day activity into those organizational priorities

IT Remote Support Engineer Resume Examples & Samples

1st Line Support Background, ideally experience of remote support
Experience with desktop and laptop support
Experienced in using Microsoft Office Applications and supporting Office 365
Active Directory administration (Users and Computers)
Experience in Windows XP to Windows 10 as well as MS Exchange
Hardware support for desktops, laptops, tablets, smart phones and printers
Experience of managing small projects
Consistent provider of excellent customer service
Ability to communicate clearly and effectively at all levels
Ability to liaise effectively with other support teams and 3rd parties to bring about solutions to problems collaboratively
Proactive individual who can identify areas where service improvements can be made and suggest ways in which systems can be improved
Ability to explain technical problems in a simple way
A team player who enjoys sharing knowledge with colleagues
Ability to produce high quality written documentation
Ability to prioritise tasks
Effective problem resolution skills
A good understanding of Network support including wireless technologies
MCP / MSCA Certified
Experience of smart phone setup and/or tablets (Apple IOS or similar)

Remote Senior Cisco Collaboration Technical Support Engineer Resume Examples & Samples

This position can be worked remotely in the US or Canada
Provide Tier 3 escalation support for clients requiring expert troubleshooting on various technical matters involving hardware, software, network and connectivity issues
Identify, research, analyze, diagnose, resolve and close escalated technical problems in a quality and timely manner
Provide comprehensive diagnostic, root cause and troubleshooting support, accurate problem resolution and make findings available for future troubleshooting and analysis
Determine the need to deploy field service resources required to deliver client service requests via incident management and dispatch processes through the service desk
Escalate irresolvable issues requiring manufacturing or carrier services (Tier 4) support assistance within prescribed service levels and procedures to complete problem resolution
Monitor service desk tickets volume, identify trends in problem activity, document findings and make available for future client troubleshooting issues and ensure timely closure of all assigned tickets
Utilize service delivery management and related technology systems and tools for efficient execution of service desk activities
Utilize escalation and exception paths, processes and systems to report current performance and make recommendations for improvement of performance
Continuously expand, research and leverage knowledge of technology, market and industry trends and benchmarking to identify, recommend and implement best practices, methodologies and relevant analytics
Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the products & services that BBOX supports
Meet all financial performance objectives for area of responsibility and take corrective action as needed
Implement and make recommendations to improve methodologies, core competencies and processes for the service desk to ensure stable and quality product & service delivery consistent with company objectives and client expectations
Maintain and enhance a strong client service-oriented environment focused on problem prediction, detection and resolution. Proactively identify and remove barriers to meeting client expectations. Provide timely documentation of issues, action plan and outcome. Achieve all client satisfaction objectives and internal and external SLAs
Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience
Foster and contribute toward collaborative working relationships within NACS operations and across all levels and departments of the organization to execute service desk functions and company priorities
Achieve performance targets established by leadership for applicable Key Performance Indicators

Remote Technical Support Engineer Resume Examples & Samples

Should be able to configure and troubleshoot IBM Power servers and Power VM
Power System Hardware and AIX
Understand and analyze the issue and also provide a solution to customer
Good understanding about SAN and attached hosts

Care Center Indigo Remote Support Engineer Resume Examples & Samples

Mechanical/electrical engineering
Graphic business experience. Industry printing
Technical writing skills
Analytical and troubleshooting methodologies
Command of Fluent English and German . Excellent Verbal and written communication skills

Care Center Indigo Remote Support Engineer for the UK Market Resume Examples & Samples

If the Customer issue cannot be fixed remotely, trigger on site interaction and ensure proper handover to the field engineer
Keep customer informed of the status of their case and maximize the Total Customer Experience
Reporting and excellent tracking of customers interactions in our systems, updating case notes and systems with all troubleshooting steps performed
Native to near native English language skills. Other languages (such as Dutch, Italian, French or Spanish). are welcome
Ability to manage customer expectations & communications and to promote virtual tools
Ability to solve and document solutions for customers in complex situations. Ability to contribute to technical action plans
Team player
Masters tech knowledge on products and technologies and has the ability to transmit that knowledge to our customers. Constant development of tech skills (on work, on training and at customer site)

Remote Technical Support Engineer Resume Examples & Samples

Coordinates multiple projects within a large scale program involving one or more functions driving the engineering development and implementation process for products or service offerings
Develops portions of support requirements for assigned project, including budgets, and resource allocation plans, in accordance with provided plan and specifications
Coordinates the activities of associated project teams; tracks progress against established plans, reports results, and makes recommendations for alterations or updates to program manager
Develops program communications, including creation of status reports and summaries, tracking escalations and resolutions of issues, coordinating stakeholder meetings and updates, and updating project and program plans
Leads resources across multiple projects
Bachelor's or Master's degree in Business Management, Engineering, Computer Sciences, or equivalent
Typically 2-4 years experience
Using project planning tools and software packages to create, manage, and track project results
Ability to apply analytical and problem solving skills
Understanding of organization and company product and service offering development process
Knowledge of project and program methodology, resource allocation plans, budgets, and requirements
Strong written and verbal communication skills;mastery in English and local language
Ability to effectively communicate manufacturing plans, proposals, and results, and negotiate options

Remote Operations Support Center Engineer Resume Examples & Samples

Responsible for the job execution at the wellsite and coordinates with field crew to ensure functionality of various systems including the remote technology
Ensures that all Schlumberger as well as Wireline and Client specific QHSE standards and procedures are adhered
Controls quality of our service during all phases of the remote operations and ensures that products of highest quality are delivered to the client
Performs all reporting and administrative duties concerning the remote operations, accurately and in a timely manner
Responsible for the follow-up of deficiency related cases to ensure that problems are addressed
Provides continuous improvement feedback to Wireline Remote Operations guidelines
Maintains good communication with the job Field Service Manager and Field Crew to ensure good service quality
Actively supports the competency assessment of the field crew present on the job when required
Keeps the client informed of the operations if no supervisor is present
Supervises directly the crew at the wellsite if no supervisor is present
Ensures that the status of the equipment used for Remote Operations are up-to-date
Actively assist the field crew to troubleshoot connectivity issues by redirecting to the correct department (Simple Help or Wellsite Connectivity)To ensure that supplies are available at the wellsite to perform the operation
Minimum 5+ years experience comprehensive field experience as a Wireline Field Engineer with exposure to Open hole, Cased hole and Slickline
Experience managing operations remotely preferred
Knowledge of Schlumberger Wireline technology and completed fixed step preferred
Candidates must be able to legally work and reside in the US, without sponsorship

Remote Support Level, Engineer Resume Examples & Samples

Listening carefully to the customer to gain an accurate understanding of the situation
Being empathetic to the situation and having a sense of urgency to resolve the issue
Producing accurate and detailed documentation at the client, problem and incident level
Resolving conflict related to customer satisfaction with the organization or situation
MCSA/MCSE Windows Server 2003 or above
Citrix CCA
CCNA with Specialization (Security, Voice, Wireless)
Apple Certified System Administrator (ACSA)
SonicWALL: CSSA

Indigo Remote Support Engineer Resume Examples & Samples

Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely. Right diagnosis and parts identification are key to ensure proper handover to the Field Services Engineer
Keep customer informedof the status of their case, elevating their issue as needed within the Care Center, and manage the interactions with customers to maximize the Total Customer Experience (TCE). Elevated cases require follow up of RSE to case closure
Technology provides information to the RSE about customer presses, we can predict potential press failures, the RSE will provide proactive consultancy and education to customers to prevent failures. RSE will plan, and schedule calls to customers under our Preventive support program
Main Metrics to measure Remote Support Engineer contribution are: Customer Satisfaction, Diagnostic Accuracy, Remote Resolution Rate, and Efficiency
Command of English(additional languages being a plus). Excellent verbal and written communication skills to interact with customers
Strong analytical and remote troubleshooting skills: solid diagnosis skills with ability to remotely collect and manage information and translate customer faced symptoms into a product issue
Ability to work under pressure, understanding customer needs and setting the right priorities for each case
Teamwork skillsto collaborate with other members of the organization on the resolution of customer issues
Strong technical background with technical degree in Science/Engineering – preferably Mechanical, Industrial or Electrical Engineering – or equivalent
Excellent verbal and written communication skills to interact with customers
Experience in a customer facing role (onsite support, remote support or similar) will be valued
Experience in Graphics Arts products and related technologies will be valued

Indigo Care Center Remote Support Engineer Resume Examples & Samples

Document case history and interactions with customer in HP’s Customer Relationship Mgmt. SW (CRM)to ensure proper handover to field, product/case history tracking and reporting. (Issue, Customer Inputs, Data Gathered, Troubleshooting performed, Diagnostic, Parts Dispatched, Contacts / Follow ups with customer, etc.). Prepare FSE prior to the visit, updating case notes and systems with all troubleshooting steps performed
Main Metrics to measure Remote Support Engineer contribution are: Customer Satisfaction, Diagnostic Accuracy, Remote Resolution Rate, and Efficiency
Command of English(additional languages being a plus). Excellent verbal and written communication skills to interact with customers
Strong analytical and remote troubleshooting skills: solid diagnosis skills with ability to remotely collect and manage information and translate customer faced symptoms into a product issue
Problem solving skills to define action plans to get issues resolved. Proficiency in translating analysis into strategies and actionable plans
Proficiency in computer applications
Strong technical background with technical degree in Science/Engineering – preferably Mechanical, Industrial or Electrical Engineering – or equivalent
Excellent verbal and written communication skills to interact with customers
Experience in a customer facing role (onsite support, remote support or similar) will be valued
Experience in Graphics Arts products and related technologies will be valued

Remote Technical Support Engineer Resume Examples & Samples

Be responsible for interfacing with existing or potential customers, sales and/or service representatives and partners to handle a variety of general information, pre-sales or post-sales enquiries
Provide timely and effective remote pre and post sales technical support, solving technical problems of varied scope and complexity
Leverage post sales interactions with customers to probe and qualify further revenue opportunities
University degree or equivalent in Electronic Engineering or Communications Engineering
Solid understanding of T&M fundamentals, with experience working in T&M related businesses, a key advantage
Basic programming skills applied in a T&M environment using programming languages such as VEE, LabView, MATLAB ® and Visual Basic
Basic understanding of RF/MW fundamentals with practical experience using RF/MW test equipment
Strong organisational skills, ability to multi-task, prioritise and work well under pressure
Strong English written and oral communication essential
Full clean UK driving license, a key advantage

Technology Remote Support Engineer Resume Examples & Samples

The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity
Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein
In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions
All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives
Support Securitas’ Surveillance Systems – this includes configuring, trouble-shooting and remotely maintaining
Provide hands-on support for computer room IT equipment to include servers, switches, routers and vendor CPE equipment
Provide desktop support for support center personnel
Execute Help Desk tickets in support of all requirements for the Support Center and remote surveillance installations
Learn all surveillance center backbone applications and obtain certifications to be able to interface with vendors, configure new systems, trouble-shoot issues and to provide applications support
Monitor WAN links (MPLS, Internet, Voice, etc…) and associated hardware
Interface with communication’s service providers/equipment vendors to report trouble and to trouble-shoot problems and ensure WAN is performing optimally
Maintain up-to-date firmware/software/maintenance releases
Provide 24/7 on call availability
Interface with voice, telecommunications and network personnel in support of hardware, services, and vendors as needed
Prepare, monitor, and manage projects and project plans and provide training where required
Support special projects, as needed
Bachelor’s Degree and 1-2 years related experience, or an equivalent combination of education and experience sufficient to perform the essential function of the job, as determined by the company
Experience supporting and trouble-shooting a Windows environment and workstations
Experience with voice and data telecommunications services and providers
A general understanding of IP addressing
Ability to write technical documentation
Ability to organize and perform job duties within a constantly changing environment
Ability to interact with and oversee vendors
Ability to manage projects and resources to satisfactory completion
Experience with Video Surveillance Systems (Mileston, Avigilon, MAS, IMMIX, AXIS, AgentVi, SurGard, Vunetrix/PRTG) a plus
Experience with Cisco networking equipment (routers and switches) a plus
A+, MCP, CCNA, CCSA a plus
Ability to analyze data and services and make appropriate recommendations to improve service/reduce cost
Ability to effectively troubleshoot and accurately resolve problems
General knowledge in Microsoft Office Programs including, but not limited to: MS Word, MS Excel, MS Outlook
Operational knowledge of basic office equipment including telephones, fax machines, printers, and copiers
Familiarity with standard office procedures and practices
Excellent planning, organization and time management skills
Ability to carry out multiple assignments concurrently
Skill in clear and concise oral and written communication
Outstanding interpersonal skills
Strong customer service and results orientation
Ability to interact effectively at all levels and across diverse cultures
Ability to be an effective team member and handle project assignments responsibly
Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form
A willingness to learn is essential as the position adapts to changes in the organization
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey
Handling and being exposed to sensitive and confidential information
Required ability to handle multiple tasks concurrently
Regular talking and hearing
Frequent sitting, standing and walking, any of which may be required for long periods of time, and may involve climbing stairs and walking up inclines
Frequent lifting and/or moving up to 20 pounds and occasional lifting and/or moving of 50 pounds or more
Must be able to work a flexible schedule and additional hours
EOE/M/F/D/V

Remote Technical Support Engineer Resume Examples & Samples

Wireless Controllers
Expert level of understanding of RF transmissions & antenna behaviour Advanced knowledge on WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc. Solid exposure and working experience with 802.11a/b/g/i standards and knowledge of 802.11n
Advanced skills and hands on experience on protocol analyser’s tools such as Wireshark, Ethereal.  Strong wireless network performance modelling and benchmarking skills  Solid understanding of TCP/IP, IGMP, and Routing (Layer 2 & 3 communication)  The following Certifications would be a plus: CWNA, CWSP, CWNE
Strong ability to analyse and solve complex problems using analytical and creative problem solving skills for design, creation and testing of networks
Ability to convey a strong presence, professional image, and deal confidently with highly complex technical problems

Indigo Remote Support Engineer Resume Examples & Samples

Successfully resolve more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical)
Proactively assist customers to avoid or reduce problem occurrence
May act as a mentor and may provide some lead support to other non-exempt employees
High school education or equivalent; some college level education Preferred. Typically requires a minimum of 5+ years general experience, or equivalent combination of experience and college level education
Superior communication skills both written and verbal
Experience in customer facing role, remote support, telephone support, resolve problems sufficiently through verbal description via telephone or e-support
Can confidently diagnose problems to hardware FRU level
Has ability to train team members regarding existing and new technologies (NPI) in all relevant product lines Collaborates closely with CC on resolving issues and helps reproduce issues in lab environment
Knowledge, experience and updating Knowledge Management systems

Graduate Care Center Remote Support Engineer Resume Examples & Samples

Provide expert support to remotely resolve hardware and/or software issue for customers, including product calibrations, adjustments, and SW upgrades
Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely. Right diagnosis and parts identification are key to ensure proper handover to the Field Services Engineer
Keep customer informedof the status of their case, elevating their issue as needed within the Care Center, and manage the interactions with customers to maximize the Total Customer Experience (TCE). Elevated cases require follow up of RSE to case closure
Contribute to maintain the Knowledge Mgmt. System (KMS)sharing the knowledge with the rest of the organization
Assist customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general, based on customer entitlement
The RSE has a duty is to build ecosystem with customers and primary field engineers, generating customer relationship/intimacy, which should speed up break and fix issues, consultancy inquiries and will focus on optimization of presses by supporting customer on preventive and maintenance routines. RSE will plan, agree and schedule on site customer visits, to further enhance customer relationship
Technology provides information to the RSE about customer presses, we can predict potential press failures, the RSE will provide proactive consultancy and education to customers to prevent failures. RSE will plan, and schedule calls to customers under our Preventive support program
Command of English plus at least one additional language out of French, German, Italian or Spanish (additional languages being a plus). Excellent verbal and written communication skills to interact with customers
Strong analytical and remote troubleshooting skills: solid diagnosis skills with ability to remotely collect and manage information and translate customer faced symptoms into a product issue.P
Technical writing skills to document cases in CRM and KMS
Customer service orientation: Listens to customers and recognizes their needs working towards a superior customer experience
Ability to work under pressure, understanding customer needs and setting the right priorities for each case
Teamwork skillsto collaborate with other members of the organization on the resolution of customer issues
Proficiency incomputerapplications
Strong technical background with Bachelor’s degree in Science/Engineering – preferably Mechanical, Industrial or Electrical Engineering – or equivalent
Command of French and English. Excellent Verbal and written communication skills
Able to communicate remotely with customers and to promote virtual tools
Customer service skills. Experience in remote troubleshooting in a technical environment. Analytical and problem solving skills. Ability to solve and document solutions for customers in complex situations. Ability to contribute to technical action plans
Ability to follow and read electrical / electronic diagrams will be valued

Support Engineer Iccs & Remote Monitoring Resume Examples & Samples

Integration and interface to global support team
Develop changes and fixes for Contact Center and IoEE applications
Graduate with Bachelor/Master in computer science, sciences or equivalent qualification
2 years professional experience or more, ideally in a technical support role
Basic programming skills
Broad technical know how and ability to work with Windows and Linux based systems, knowledge of telephony based systems (e.g. freeswitch, SAP BCM, VoIP)
SAP CRM/ERP Knowledge is an advantage
Ability to work with Windows and Linux based systems
Fluent in English (written and spoken) – must, German is helpful

Remote Support Engineer Resume Examples & Samples

Provide Remote IT Support to XL Catlin colleagues including but not limited to: Desktops, Laptops, Printers, Telephony, Networks, Remote Access and Core Applications
Troubleshoot and repair any hardware/software issues that can’t be resolved by Global Service Desk which includes more complex issues
For all XLC sites designated as “Dispatch” sites, schedule, interface, and coordinate with colleague (requiring service) and Dispatch Deskside support technicians when onsite IT support is required
Active participation on Continuous Service Improvement Plan and Infrastructure Development demand management process with suggestions fed through to Infrastructure Support Team Lead
Ensure that a knowledge base of past issues encountered is consulted and maintained up to date (Service Now Knowledge Management)
Communicate with colleagues in a professional and courteous manner at all times, providing technical support in a customer focused way
Adhere to defined policies/procedures (i.e., IT Equipment, Security and Compliance, Corporate)
Minimum 1-2 years of experience in Desk side or Remote Support related field
Strong technical knowledge and working experience with Microsoft Office Suite products, Desktop Clients (physical & virtual), Network and Telephony technologies (desk and soft phone), Mobile Computing, Active Directory Services, Mobile Phones of different vendors, an overall understanding of infrastructure and applications technologies and architecture
Ability to work in a fast paced, high pressure work environment
Excellent people skills with ability to communicate to all levels of staff effectively
Ensure the Colleague Services organization maintains high colleague satisfaction measured through adherence of SLA’s and results of colleague feedback
Experience with MDM Solutions (MaaS360)
Experience with Cisco IP Phone Systems
Fluent English (minimum B2 level, written & spoken) additional languages are an advantage
Experience with Apple devices preferred but not mandatory
Experience with Service Now preferred but not mandatory

Remote Support Engineer Resume Examples & Samples

Bachelor’s/Master’s Degree in one of the following majors: Mechanical Engineering, Electrical Engineering, Computer Engineering, Chemical Engineering, Biomedical Engineering, Engineering Technology, Software Engineering, Computer Science/Technology, Information Science/Technology
Permanently eligible to work in the United States without sponsorship
Willing and able to relocate throughout the United States as required
Minimum cumulative GPA of 2.75
Previous Rockwell Automation experience
Previous relevant experience in an Internship/Co-Op
Prior experience utilizing programmable controllers, numerical controls, computers or motor controls and drives in industrial automation control systems is strongly preferred

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