Remote Desktop Support Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the remote desktop support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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D Schaden

Dock

Schaden

640 Labadie Loaf

Chicago

+1 (555) 848 5155

640 Labadie Loaf

Chicago

Phone

p +1 (555) 848 5155

Experience Experience

Chicago, IL

Remote Desktop Support

Chicago, IL

Fadel, McKenzie and Harris

Chicago, IL

Remote Desktop Support

Troubleshoot basic network connectivity issues
Perform advanced application configurations
Video conferencing support (Zoom & Blue Jeans)
Remote in using DameWare to remote in to users device
Active Directory- Adding & deleting user accounts
Supporting Dell laptops & desktops
PC, Laptops and Mobile devices

Phoenix, AZ

L Remote Desktop Support

Phoenix, AZ

Considine and Sons

Phoenix, AZ

L Remote Desktop Support

Management of processes and interfaces between all IT areas with primary focus on providing business support
You'll manage vendor contacts and relationships
Work effectively within a tight-knit team
You will provide remote 2nd level technical support for defected system and user problems
Adherence to strict SLA and Key Performance Index
MS Office 2010, Outlook 2010, Acrobat, MS Visio troubleshooting
Market Data Applications, including Bloomberg, Reuters and Factset products

present

Detroit, MI

Remote Desktop Support Tech-india

Detroit, MI

Bayer-Harvey

present

Detroit, MI

Remote Desktop Support Tech-india

present

Provide client training on application usage and best practices
Use and contribute to knowledge management resources
Effective queue and ticket management
Look for service improvement and ticket reduction opportunities
Share and document ideas, solutions, improvements and process efficiencies with team
Global Support for Remote Desktop technology platforms
Achieve first-call resolution (FCR) in a timely manner

Education Education

Bachelor’s Degree in Computer Science

California State University, Northridge

Bachelor’s Degree in Computer Science

Skills Skills

Ability to ask in depth questions to end user & provide excellent customer service
Excellent knowledge on MUI language packs for Windows Operating system as well as MUI language pack for Microsoft Office products
Working knowledge on System Center Configuration Manager (SCCM) and good understanding SCCM roles
Excellent Scripting knowledge on Scripting languages like VBScripting, batch Scripting, Powershell and other related scripting technologies
Possess advanced knowledge in all desktop applications and should be skilled for R&D activities, process and technology improvement
Adequate level of knowledge on MSI technology like MST, MSP, Active setup
In depth knowledge on Microsoft Deployment Toolkit versions
Strong understanding on USMT migration tool and various methods of Data Migrations
Extensive knowledge on Zero touch and Lite touch deployments using MDT and SCCM and HPCAE
Troubleshoot basic network connectivity issues

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5 Remote Desktop Support resume templates

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Remote Desktop Support Resume Examples & Samples

Knowledge of Windows operating system, windows technology with hardware and OS layers integrity and functions,
In depth knowledge on Microsoft Deployment Toolkit versions
Adequate level of knowledge on MSI technology like MST, MSP, Active setup
Excellent Scripting knowledge on Scripting languages like VBScripting, batch Scripting, Powershell and other related scripting technologies
Strong understanding on USMT migration tool and various methods of Data Migrations
Working knowledge on System Center Configuration Manager (SCCM) and good understanding SCCM roles
Excellent knowledge on MUI language packs for Windows Operating system as well as MUI language pack for Microsoft Office products
Possess advanced knowledge in all desktop applications and should be skilled for R&D activities, process and technology improvement
Extensive knowledge on Zero touch and Lite touch deployments using MDT and SCCM and HPCAE
Deep level troubleshooting skills on Windows Operating Systems
General Project Management
(developing) Influencing Others

Remote Desktop Support Tech-india Resume Examples & Samples

Global Support for Remote Desktop technology platforms
Use collaboration tools (i.e. Instant Messaging, Outlook, etc.)
Communicate with clients and follow-up on all open and pending tickets
Identify, communicate and document persistent problems
Ability to be a team player, with strong organizational & time management skills
Market Data Services application (Reuters, Bloomberg, etc.) experience a plus

L Remote Desktop Support Resume Examples & Samples

You will provide remote 2nd level technical support for defected system and user problems
You will be troubleshooting and resolution of the Windows XP and Windows 7 desktop environment
Ad-hoc troubleshooting and support for user queries
Extensive intra-bank liaison, especially within the business groups
You'll manage vendor contacts and relationships
You will handle small projects on a day to day basis
Adherence to strict SLA and Key Performance Index
You will report and raise problems in a timely manner
You will monitor the business need and requirements
All aspects of desktop administration which includes the Windows 7 environment
Management of processes and interfaces between all IT areas with primary focus on providing business support
Ability to install, configures, administer and troubleshoot Windows 7 environment
MS Office 2010, Outlook 2010, Acrobat, MS Visio troubleshooting
Market Data Applications, including Bloomberg, Reuters and Factset products
Laptop and remote solutions troubleshooting – including Wireless support and Bluetooth technology
Blackberry, PDA and Mobile Phone connectivity
Strong communications both written and verbal
Dedicated – a desire to identify problems in the environment and resolve them at root cause
You have excellent interpersonal and communication skills – written and verbal
You have exceptionally strong customer service skills and professional attitude
Work effectively within a tight-knit team
Self-motivated and dynamic under pressure
Flexibility to deal with conflicting and ever changing priorities
Ability to work flexible hours and varying shifts including a willingness to work overtime and be available for weekend work when required
Sound technical experience in fast paced working environments
Your recommended experience in Banking and IT Shared Service environments
Sound understanding of Microsoft operating systems and products (Windows 7) as well as Active Directory administration
Working knowledge of Market Data services (e.g. Bloomberg and Reuters) and knowledge of trading and clearing system is desirable
You have scripting knowledge of but not limited to windows batch and script hosts and/or Visual Basic
MS Excel understanding with ability to troubleshoot complex spreadsheets
Understanding of Web administration and/or HTML
Deep understanding of networking protocols including TCP/IP, LAN & wireless
Familiarity with financial business functions including support for business applications
Knowledge of other investment banking environments

Remote Desktop Support Resume Examples & Samples

Ability to ask in depth questions to end user & provide excellent customer service
Basic network support experience (Jabber, VPN connectivity issues)
Remote in using DameWare to remote in to users device
Perform advanced application configurations
Troubleshoot O365
Troubleshoot SharePoint related issues
Troubleshoot Cisco Jabber & Skype for Business
Troubleshoot Windows 7/10
Active Directory- Adding & deleting user accounts
Use Remedy as a ticketing system. (Director is open to a candidate who has experience with ServiceNow)
Video conferencing support (Zoom & Blue Jeans)