Infrastructure Support Engineer Resume Samples

4.8 (90 votes) for Infrastructure Support Engineer Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the infrastructure support engineer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
AZ
A Zemlak
Amelia
Zemlak
91672 Greenfelder Hills
Boston
MA
+1 (555) 623 6208
91672 Greenfelder Hills
Boston
MA
Phone
p +1 (555) 623 6208
Experience Experience
Detroit, MI
Infrastructure Support Engineer
Detroit, MI
Wyman Group
Detroit, MI
Infrastructure Support Engineer
  • Develop and deliver Telephony and VoIP related platforms and systems
  • Understand and Implement EY Security Application Standards on Telephony systems
  • Provide support and documentation to assist in sustaining the project during the transition to production where necessary
  • Provide support and documentation to assist in various Telephony cloud platforms
  • Identify potential points of contention for missed activities and notify project leadership of situation and remediation plan
  • Minimize technical exposure and risk on new developments
  • Maintain effective and consistent communication within the team, with peers, the leadership team and the peers in other IT groups
Houston, TX
Desktop Infrastructure Support Engineer
Houston, TX
Lind Group
Houston, TX
Desktop Infrastructure Support Engineer
  • Liaise with the IT Service Desk and other third party providers to identify trends or issues concerning support within the computing environment
  • Participate and manage Technology projects and deployments of all sizes
  • Work closely with the remote peer support teams in other branch offices
  • Assist in user training and education
  • Serve as liaison between business units and Technology colleagues through established procedures
  • Serve as liaison to other groups within IT through established procedures
  • Work very closely with the remote peer support teams in the Branches
present
Detroit, MI
Workplace Infrastructure Support Engineer
Detroit, MI
Renner-Mertz
present
Detroit, MI
Workplace Infrastructure Support Engineer
present
  • Providing application and systems management
  • Working with regional infrastructure teams to implement/execute change requests
  • Detecting, reporting and fixing of poorly performing systems using agreed monitoring tools and processes
  • Change management and execution using a structured process
  • Responsible for the support and maintenance of infrastructure and applications across the Workplace portfolio
  • Providing first-class system support from initial client contact to closure
  • Administering system access
Education Education
Bachelor’s Degree in Engineering
Bachelor’s Degree in Engineering
Belmont University
Bachelor’s Degree in Engineering
Skills Skills
  • Demonstrable advance knowledge of key products such as Telephony, Voice over IP, Public Switched Telephone Network, Internet & Cloud computing
  • Basic coding/development knowledge
  • Knowledge of core infrastructure security concepts (encryption, certificates, iptables, network security)
  • Demonstrable intermediate to advanced knowledge of operating systems and dependent platforms such as Windows & Linux
  • Strong Bash/shell scripting knowledge
  • Ability to meet agreed deadlines, with demonstrable productivity
  • Demonstrated ability to build strong working relationships
  • Professional customer-facing skills
  • Candidate Profile
  • At least 4 years of relevant work experience with a complete backbone knowledge in Asterisk & FreeSWITCH Telephony platforms
Create a Resume in Minutes

15 Infrastructure Support Engineer resume templates

1

AM Infrastructure Support Engineer Resume Examples & Samples

  • At least 4 years of working experience on Oracle database support
  • At least 4 years of working experience on Linux system administration
  • Experience on middleware products like Websphere, Tomcat, Apache, Websphere Portal, Oracle Web Center Portal, or MQ preferred
  • Experience on other database products like Sybase, Ingres, MS SQL Server preferred
  • Experience on other system platforms including Solaris, AIX and MS Windows Server preferred
  • Familiar with ITIL processes
  • Bachelor’s degree in a technology related discipline
  • Independent and good interpersonal skill
  • Good communication skill with both written and spoken English, Putonghua would be added advantage
2

AM Distributed Computing Infrastructure Support Engineer Resume Examples & Samples

  • Candidate will be part of production support team supporting distributed servers on various locations in Asia under the Asset Management business
  • Design, setup infrastructure products and troubleshoot issues on business owned servers on distributed platforms
  • Supporting all service delivery resiliency, efficiency and audit programs
  • Following product engineering standards integrated across the physical and virtual platforms
  • Implementing, measuring, and improving all processes, procedures, and activities required to ensure maximum availability, flexibility, and responsiveness of the production environment
  • Compile run-books for the team to fulfill operation and audit requirements
  • 5 years of professional experience in the administration on Windows 2008/2012 Server / Windows Terminal Services
  • Intermediate experience on Microsoft IIS
  • Experience as a SQL Server DBA supporting a large and complex environment would be a significant advantage
  • Intermediate experience within VMware ESX, Virtual Center, including new VM creation, modification, and deletion. Advanced experience will be a plus
  • Knowledgeable with Symantec Antivirus and NetBackup technologies
  • Knowledgeable with Boot from SAN and shared storage troubleshooting
  • Experience with blade-based server platforms and their design and management tools, such as HP – Virtual Connect, Blade Technologies, and Systems Insight Manager (SIM) and Cisco UCS
  • Well versed in TCP/IP, DNS, WINS, DHCP, DFS, AD
  • Good understanding on monitoring tools like Tivoli and NETSNMP
  • Experienced in Windows server OS patching methodologies / automation
  • Proven experience with capacity management and performance monitoring
  • Good understanding of security best practices for multi-tiered operating systems
  • Programming, scripting, and automation skills preferred
  • Programming language would include WMI, VB, Pearl, C, C Sharp, PowerShell
  • Proficient in writing technical documentation
  • Availability for off-hours on-call support is required on a rotational basis
  • Familiar with the ITIL methodology on service management
  • Bachelor Degree or commensurate experience in Information Technology
  • Experience on some of the below technologies is a plus
  • OS: Redhat Linux, AIX / LPAR / VIO, Solaris
  • DB: Oracle / Sybase
  • Web: IBM WebSphere AS / Apache / Tomcat / Mule
3

IT Infrastructure Support Engineer Resume Examples & Samples

  • The primary responsibilities of Desktop Engineer will be resolving issue of Desktops, Laptops, BlackBerry (Hardware, software and application) and related peripherals (Printer, scanner etc)
  • Basic Concepts and troubleshooting knowledge on LAN/WAN networking infrastructure
  • Basic Hardware Knowledge (Desktops, Laptops and networking devices)
  • Basic troubleshooting and working Knowledge on MS office, MS Outlook, Citrix, WinXP, Blackberry, Win 7 etc
  • Close liaison with the Change Management and Help Desk Functions
  • Knowledge and use of the change management system
  • The drawing in of specialized expertise wherever appropriate, and the provision of advice and information aimed at minimizing the occurrence and impact of service incidents through process improvement
  • Team Worker
  • Committed & responsible
  • Good written & oral communication
  • Perform overtime as and when it requires and flexible in 24/7 Shift
  • Windows XP
  • Outlook 2003/07/10
  • Business application front end
  • Citrix support
  • Attend User calls received in Service Now within the defined SLA. Respond and Resolve the user problem within the defined time frame and TAT
  • Update Service Now regularly with status of calls attended & resolves the tickets assigned to the specific engineer with their respective Service Now user ID
  • Verify the pending calls, take corrective action & update the activity
  • Escalate unresolved problem as per matrix to concerned party in the event of problem not being resolved as per the defined time frame
  • Attend con-call with onshore or offshore in absence of TL or Shift-in charge in case of an outage
  • Maintains integrity, security and confidentiality of all sensitive information and the physical security of the customer operations
  • Adheres to company asset usage policies. E.g. Internet usage and customer security
  • Adheres company’s and Customer’s "Standards of Business conduct"
  • Awareness of Information sharing
  • Testing and acceptance / rejection of equipment
  • Installation / Removal of software to / from computers
  • Obtains diagnostic data to assist in the investigation and resolution of problems. Matches unresolved incidents against existing problems, known errors and other incidents. Ensures that incidents and problems in systems and services are fully documented within the configuration/change management & problem reporting system
  • Classifies and prioritizes unresolved incidents. Initiates and co-ordinates investigations to discover root causes, and progresses the implementation of remedial action. Ensures that investigations are fully documented, to facilitate the optimum implementation of remedies, maintaining the Known Error Database
  • Assists in the analysis of incidents and problems to show trends and potential problem areas, so that action can be taken to minimize the occurrence of incidents and to improve the process of problem reporting, analysis and clearance. Monitors plans and actions to investigate and resolve incidents and problems, including any suppliers and specialists involved, and contributes to problem management policy decisions
  • Conducts tests as defined in project/change implementation plans and records/communicates the details of any failures in a concise but complete manner
  • Configures the infrastructure/applications environment as required by the service being implemented or revised
  • Plans and implements small infrastructure changes (infrastructure software fixes/patches, maintenance release updates) after completing a full change request on SM7
  • Develops commitment and ingenuity in expert application of available facilities to non-standard situations, diagnosing underlying causes of difficulties, and devising solutions or workarounds to ensure that the effect on service is minimized
  • For all requests that cannot be directly resolved, provides an effective interface at the highest level between users and service providers; ensures that priority setting and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved
4

Oracle Infrastructure Support Engineer Ayala Avenue Resume Examples & Samples

  • Supporting and maintaining of infrastructure components within the global organisation such as networks, fileservers, operating systems, etc
  • Providing platform specific systems management
  • Maintaining relationships with the Account Team and Business users
  • Determining failure trends and root-cause
  • Hands-on in the moves, adds and changes of infrastructure hardware and operating systems
  • Providing first-class database support and administration
  • Work quickly and effectively to resolve or escalate production Oracle issues at the first sign of detection using agreed monitoring and resolution processes
  • Executing change requests
  • Administering database access and maintain database security
  • Gate-keeping new databases destined for the production environment
  • Fine-tuning and optimising poorly performing databases and the related infrastructure
  • Ensuring synchronisation between production replica databases
  • Implementing regular monthly patches
  • Providing backup/back-fill support to business aligned teams where required
5

Infrastructure Support Engineer Resume Examples & Samples

  • Develop and deliver Telephony and VoIP related platforms and systems
  • Understand and Implement EY Security Application Standards on Telephony systems
  • Provide support and documentation to assist in sustaining the project during the transition to production where necessary
  • Provide support and documentation to assist in various Telephony cloud platforms
  • Provide feedback regarding application engineering methodologies, standards and leading practices when appropriate
  • Identify potential points of contention for missed activities and notify project leadership of situation and remediation plan
  • Minimize technical exposure and risk on new developments
  • Technical deliverables (i.e., code and documentation) on projects assigned
  • Maintain effective and consistent communication within the team, with peers, the leadership team and the peers in other IT groups
  • Proactively raise issues to Technical and Group Leads when necessary
  • Prepare documentation for operations
  • Proactively identifies and addresses application engineering strengths, weaknesses, opportunities and threats
  • Work with security certification team to understand what has to be remediated to be in accordance with EY Security Standards and not new security leak during the update
  • Sound analytical skills and problem solving skills needed to manage multiple technical challenges simultaneously per each project assigned when needed
  • Responsible for handling escalated issues from Level 1 operation support
  • Responsible for assisting Level 1 during any high risk incidents
  • Recommendation of process engineering and operational improvement initiatives including automation tooling, service expansion etc
  • Execution of application environment tasks as required for incident resolution
  • Responsible for assisting senior team members in research and development of new products and technologies
  • Server Management in Cloud environment (Amazon)
  • Demonstrable advance knowledge of key products such as Telephony, Voice over IP, Public Switched Telephone Network, Internet & Cloud computing
  • Demonstrable platform support experience on Linux and Windows platforms
  • Understanding of database technologies i.e MySQL, MSSQL, Mango DB etc
  • Demonstrable intermediate to advanced knowledge of operating systems and dependent platforms such as Windows & Linux
  • Detailed understanding of networking/LAN/WAN/DMZ concepts
  • Experience monitoring service capacity and processes to ensure maximum availability
  • Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc
  • Experience supporting applications, platforms, and/or services in clustered, federated, shared and/or virtual environments
  • Bachelor’s degree in a technical field and/or equivalent work experience
  • At least 4 years of relevant work experience with a complete backbone knowledge in Asterisk & FreeSWITCH Telephony platforms
  • Hands on experience in AGI, Perl, OpenSIP, MySQL is must
  • Demonstrated ability to build strong working relationships
  • Excellent communication skills, verbal and written
  • Ability to work within diverse, global, virtual teams
  • Other details
  • Participate in a reliable shift pattern/on-call rotation as needed
  • Flexibility in scheduling with a willingness to work extra non-standard hours on occasion
  • Ability to work well within a multi-disciplinary, multi-cultural team structure, but also independently
  • Strong interpersonal and verbal and written communication skills
  • Ability to meet agreed deadlines, with demonstrable productivity
6

Test Platform & Infrastructure Support Engineer Resume Examples & Samples

  • Basic experience with using and maintaining lab equipment / hardware such as oscilloscopes, spectrum analyzers, kerf tracers
  • Basic experience in scripting languages such as Perl or Awk, and with Linux and Unix platforms
  • English: Intermediate
  • Basic knowledge in ATE platforms such as Advantest 93000 or Keysight 4073
  • Basic knowledge in semiconductor processing
  • Basic knowledge in prober equipment such as TEL
  • Basic knowledge in equipment calibration protocols and tools
  • Basic knowledge in Complementary Metal-Oxide Semiconductor (CMOS) wafer testing, handling, and inspection
  • At least 1 year experience in General Purpose Interface Bus (GPIB) scripting to interface lab equipment
  • At least 2 year experience in bench equipment such as oscilloscopes, spectrum analyzers, kerf tracers
  • At least 2 years experience in programing languages such as C and C++
  • At least 2 years experience in scripting languages such as Perl or Awk, and with Linux and Unix platforms
7

I.T Infrastructure Support Engineer Resume Examples & Samples

  • Computer networking, switching and routing
  • Network hardware support and config
  • Ethernet networks
  • Windows Active directory & DNS (installation and support)
  • PC architectures
  • Distributed Control Systems / Programmable Logic Controllers
  • Network/Server/OS/PC troubleshooting
  • Cisco Hardware
  • VB Scripting
8

Desktop Infrastructure Support Engineer Resume Examples & Samples

  • Troubleshooting support for hardware, Windows 7, Windows 10 operating systems, generic applications, Business Unit specific applications and market data systems onsite and remotely
  • Act as an escalation point for junior members of the team
  • Call monitoring via Service Now
  • Ownership of chronic technical issues and escalation towards specialized technical teams
  • Serve as liaison to other groups within IT through established procedures
  • Work very closely with the remote peer support teams in the Branches
  • Participate and manage IT projects and deployments of all sizes
  • Liaise with the IT Helpdesk and other third party providers; identify trends or issues concerning support
  • Maintenance and automation of environmental health
  • Coordinate testing of new application or upgrades
  • Maintain / Update support documentation and team websites
  • Maintenance of hardware inventory and supplies
  • On-call availability
  • Participate in Frontline peer meetings
  • Software installations and upgrades
  • Take initiative to stay current on technology
  • Very strong English skills are necessary
  • Hungarian language skills
  • Highly motivated, analytical thinking individual
  • Strong troubleshooting and technical skills in Windows 7, Windows 10
  • Problem solving skills with an interest in gaining business knowledge
  • Strong client and service focus
  • Ability to operate as a team member as well as independently
9

Workplace Infrastructure Support Engineer Resume Examples & Samples

  • Responsible for the support and maintenance of infrastructure and applications across the Workplace portfolio
  • Ongoing upgrade and maintenance of associated application platforms
  • Preparing of operational reports relating to the platforms
  • Implementing regular, approved system patches and change requests
10

Infrastructure Support Engineer Resume Examples & Samples

  • Excellent understanding of enterprise level infrastructure components and systems for a global organisation
  • Expert knowledge of wide range of Microsoft technologies including Active Directory and Group Policy and DFS-R
  • Expert knowledge of VMware vCenter and vSphere design, configuration and administration including SRM and vSAN
  • Automation skills a must. Scripting, infrastructure as code, strong PowerShell skills
  • Proven experience configuring Cisco switches and routers preferably up to routing level
  • Proven experience administering SAN technologies preferably HP 3PAR
  • Proven experience administering Citrix Netscaler and Xendesktop
  • Proven experience administering global backup solutions (Commvault preferable)
  • Ability to configure and administer infrastructure monitoring systems
  • ITIL based service management (ITIL Certification desirable)
  • Excellent understanding of network and server security concepts
  • Proven experience creating and maintaining infrastructure design or operational documentation
  • Understanding of data centre management practices and standards
  • Experience managing firewall technologies (Checkpoint / ASA)
  • Administering and configuring Cisco UC or call manager
  • Server hardware (Dell preferable)
11

Infrastructure Support Engineer Resume Examples & Samples

  • Ability to solve complex problems by applying best practices
  • Ability to provide direction and mentor less experienced teammates
  • Ability to interpret and convey complex, difficult, or sensitive information
12

Technical Infrastructure Support Engineer for Freed Group Resume Examples & Samples

  • Complex system installation (hardware, communication components, software, network, optical sensors)
  • Troubleshooting for hardware and software reported by field engineers and operators
  • Support LAN's, WAN's network segments, internet, and intranet systems
  • Assign switch protocols and firewall configuration
  • Maintain network servers such as file servers, VPN gateways, intrusion detection systems
  • Flexibility with working hours is requires as well as the ability to work non-traditional hours
  • Complex system installation and support
  • Field support
  • Network and Infrastructures support and installation
  • Administer servers, desktop computers, printers, routers, switches, firewalls,software deployment, security updates and patches
  • Experience with Windows 7,8 2012 server and above
  • Proven ability to work well in a team environment
  • Technical understanding and ability to learn complex systems
  • Self-learner
  • Very high technical skills and ability to execute tasks without much guidance
  • Service oriented, excellent interpersonal skills
  • Excellent organizational skills and multi-tasking capabilities
  • Problem solving skills and creative thinking
  • MCITP certification is a plus
13

Infrastructure Support Engineer Resume Examples & Samples

  • Mandatory - strong HP 3PAR Storage administration skills
  • Mandatory - strong SAN Fiber Chanel Fabric administration skills (preferably Cisco)
  • Experience with EMC VNX storage platforms
  • Proven hands on experience of VMware products, ESX with Virtual Centre, vSAN and SRM
  • Support of Windows Server 2003 - 2012 R2 - administration & troubleshooting
  • Proficient in Microsoft Infrastructure services
  • Competent use of PowerShell
  • Sound understanding of Network, Internet Protocols and the use of DMZ's
  • Good understanding of desktop architecture and how it interacts with the Server infrastructure
  • Understand the importance of good working practices in the Data Centre
  • Administration / Configuration / Implementation of Microsoft DFS and DFS-R (desirable)
  • Administration / Configuration / Support of Citrix XenApp services / Netscaler's and application deployment (desirable)
  • Use of ServiceNow (desirable)
  • Use of Microsoft Azure (desirable)
  • Administer Commvault for data protection (desirable)
  • Provide in-depth expert level technical support and consultancy relating the company's Storage infrastructure portfolio (Primarily HP 3PAR)
  • Day to day support of the Storage/Server environment within the company including fast and effective management of support calls
  • Responsible for maintaining the Storage Infrastructure
  • On project assignments you will work closely with other project teams, in developing new solutions based on business requirements. Working with the Architecture Team to design / evaluate technical solutions, this will include producing technical support documentation
  • Manage service delivery levels and proactively improve them where possible
  • Help support the infrastructure services aim to reduce the number of "Sev 1" incidents
  • Develop and improve overall communications both within the infrastructure team and as well as to the broader IT organization and business, utilising the IT Hub, IT Centre etc
  • Identify and monitor daily activities, including Change Requests, Project deliverables and Service Now call queue responsibilities
  • Shape the core infrastructure, globally, in line with the growth ambitions of the firm
  • Ensure documentation is kept up to date in line with change procedures and requirements of BAU management for the server infrastructure
14

Senior Infrastructure Support Engineer Resume Examples & Samples

  • Posses a Bachelor Degree in Computer Science or Engineering, Management Information Systems
  • 5+ years of relevant work experience in the following areas
  • Windows Server 2003 & 2008 operating systems
  • SAN/3PAR storage
  • Enclosure C7000 setup and sustaining
  • HP ProLiant blade and rack mount hardware
  • VMware Virtualization
  • Detailed Project Management skills
  • Good understanding of basic network protocols
  • Build out and setup of clusters - hardware and software
  • Strong experience with Problem & Incident Management, ISMP
  • Excellent interpersonal, analytical, communication and problem solving skills
  • Linux Operating System
  • Tivoli / Altiris
  • Ability to be on-call on rotation basis to provide prompt support during off-office hours
  • Comfortable working in a fast paced, team environment and troubleshooting in a 24/7 production environment
  • You must be motivated and a self-starter able to work in an ambiguous environment
  • Candidate must have a strong desire to continually grow in the technical area
  • Experience working across geographies would also be an advantage
  • Ability to prioritize and manage work to critical project timelines in a fast-paced environment
15

Desktop Infrastructure Support Engineer Resume Examples & Samples

  • Troubleshooting support for hardware, Microsoft operating systems, generic applications, Business Unit specific applications and market data systems onsite and remotely
  • Software / hardware installations and upgrades and testing
  • Coordinate hardware repairs / cabling
  • Ensure virus protection functionality and definitions are up to date
  • Mobile support - service activation, troubleshooting (cell phone, Blackberry, iOs)
  • Liaise with the IT Service Desk and other third party providers to identify trends or issues concerning support within the computing environment
  • Serve as liaison between business units and Technology colleagues through established procedures
  • Work closely with the remote peer support teams in other branch offices
  • Assist in user training and education
  • Participate and manage Technology projects and deployments of all sizes
  • Ensure that standards, protocols and policies are adhered to
  • Take initiative to stay current on technology (participate in training)
  • Short term international travel may be required
  • Strong English skills are necessary
  • Hungarian language skills are an advantage
  • Strong troubleshooting and technical skills with Microsoft operating systems
  • Interest in gaining business knowledge
  • Ability to project manage small IT projects and deployments
  • A good sense of priority and a logical way of approaching complex matters
16

Senior Infrastructure Support Engineer Resume Examples & Samples

  • Windows Server 2003 2008 operating systems
  • Strong experience with Problem Incident Management
  • ISMP
17

Data & Infrastructure Support Engineer Resume Examples & Samples

  • Research and resolve issues related to ad hoc data requests, event processing, on-boarding and custom jobs on Hadoop. This includes configuration and debugging map/reduce code for efficiency and desired output
  • Communicate effectively and concisely; providing timely responses that meet service level expectations
  • Develop a deep understanding of customers’ needs and act as an evangelist for recommending best practices
  • Work closely with Product Development, Product Manager and Operations team to collaborate on Bugs and issues which require expertise in Hadoop technology stack
  • Use JIRA ticketing system to log, monitor and work through the open cases during business hours
  • Update and develop knowledge base documentation with inputs from technical subject matter experts
  • Contribute to development work and automation to reduce friction and eliminate customer contact
18

Senior Infrastructure Support Engineer Resume Examples & Samples

  • Manage 3rd line incidents and service requests to SLA
  • Responsible as subject matter expert for providing advice and guidance within assigned areas of technical specialism (i.e Wintel, AD, Exchange)
  • Contribute towards ensuring that infrastructure services are available within the defined SLA
  • Contribute towards ensuring the infrastructure has capacity to meet current and planned future needs
  • Report on overall IT estate health and performance, justifications and risks, and prioritise work for the IT department accordingly
  • Contribute in the creation and documentation of best practice working methods and processes for use within the IT team and for the business
  • Liaising with external and internal suppliers for both the provision and repair of infrastructure services
  • Participate in Incident, Major Incident and Problem Management processes
  • Assist in the development of team members through knowledge sharing & providing guidance and mentoring
  • Successful stakeholder management across the customers' business including Service Management, VIP's, Personal and Executive Assistants, Senior Management and end users directly
  • Translate business needs in to working solutions
  • Provide technical assistance in the project delivery of IT Infrastructure solutions in response to business needs
  • Contribute to the technical roadmap of IT infrastructure
  • Advanced knowledge of Microsoft Windows Server 2003-2012
  • Advanced knowledge of Active Directory
  • Advanced knowledge of Microsoft Exchange Server 2013
  • Documentation creation
  • Ability to work within a team & individually
  • Knowledge of Storage Technologies – Netapp
  • Knowledge of Virtualisation technologies, especially VMware / Hyper-V
  • Working knowledge of SCCM
  • Cisco Networking (Routers, Switching and Firewalls)
  • Knowledge of Cyber Security
  • Unix/Linux Support
  • ITIL
  • Knowledge of Disaster Recovery
  • Experience in a similar customer facing senior support role
  • In depth technical knowledge of Microsoft technologies and Operating Systems and best practice processes for the delivery and management
19

Infrastructure Support Engineer Resume Examples & Samples

  • Ensure the provision of timely and accurate resolution of support logs raised by users via the Service Desk tool and via direct contact
  • Working with the Level 3 support analysts in UK and Europe as necessary to ensure a successful outcome for the internal customer
  • Provide support for the network infrastructure as required at the various Asia Pac sites as well as new offices or company acquisitions, working offsite and overseas if required
  • With guidance from the System Development Engineers or the Chief Infrastructure Architect provide installation and software build support for new and replacement servers in line with the requirements of the ongoing Server Renewal process
  • Take an active part in the installation and support of network infrastructure hardware, working with the Senior Analysts and other members of the team
  • Assisting with implementation of infrastructure-related projects that have been developed by the Chief Infrastructure Architect or Level 3 support analysts
  • Build and configuration of end user hardware and supported company software application
  • Continue to support the new hire and termination process improvement for APAC region. Including setting up thehardware and access ready for new hire on board ( Hardware, telephony, user account access, etc.)
  • Tracking the assets inventory in the region
  • Experience to support APAC team and resolve IT issues remotely where possible using IT support tools
  • Provide related training to new users, like Skype for Business , how to manage remote access … etc
  • Fluent English speaking and written skills
  • Experience of operating in a customer support environment and be in possession of a customer first mindset
  • Must be able to work as part of the team as well as on own initiative as the workload dictates
  • Extensive experience of working in a first/second line IT support role
  • Capable of contributing to the development of business appropriate IT solutions
  • Taking personal responsibility for levels of service provided to the customer
  • Capable of supporting on premise and cloud-based applications (but not limited to) MS Exchange, MS Active Directory, McAfee AV, Windows 7 and 10 PC’s/Tablets and other mobile OS’s (i.e. iOS), Windows Server 2008 and 2012 Servers, Competent knowledge of operating in the Virtual Server environment, Back-up software, Server builds (Physical and Virtual), configuring Multi-Function Printers
  • Experience of ITIL best practice around the IT Service Support processes
  • Strong documentation skills regarding solution configuration and supportability
  • Strong technically in other disciplines beyond their core responsibilities to allow them to be a flexible member of a responsive service-based team
20

Infrastructure Support Engineer Resume Examples & Samples

  • Perform daily system monitoring, verifying the integrity and availability of all services, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
  • Support system verification of OS patching performed by internal IT team
  • Investigate and resolve system problems and issues affecting the operation of applications maintained by the team, working with internal IT team to resolve OS, VM or networking related issues
  • Configure or install platform dependencies for supported applications and work with internal IT team processes to ensure dependencies are available in software package channels
  • Support capacity planning efforts for internal and cloud based systems
  • Request, install and maintain TLS certificates for services requiring transport encryption
  • Support application deployment efforts and troubleshooting
  • Backup and restore of shared services used across the CTU team
  • Document systems, operational processes and tools/scripts used to support services and applications
  • Work directly with other CTU teams to support infrastructure requests or troubleshooting assistance
  • 3+ years of Linux/UNIX system administration experience
  • Strong Bash/shell scripting knowledge
  • Possess substantial experience and depth of knowledge in several areas of system administration
  • Solid understanding of networking/distributed computing environment concepts; understands principles of routing, client/server programming
  • Experience working in a distributed team environment and using systems like Jira for task management and team coordination
  • Knowledge of core infrastructure security concepts (encryption, certificates, iptables, network security)
  • Experience with virtualization platforms
  • Basic coding/development knowledge
  • Experience in automated systems deployment and management
  • Experience with the Red Hat Linux distribution and related tools
  • Experience with Red Hat Satellite; either user level or administrative level
  • Experience with system monitoring and logging solutions
  • Experience in System Administration Automation frameworks such as Chef or Puppet
  • Experience with web platform and application hosting technologies such as nginx, Apache, uWSGI and Source code control repositories such SVN, GIT
  • VMware ESX platform experience
21

IT Infrastructure Support Engineer Resume Examples & Samples

  • Demonstrated ability in supporting hardware & software for Windows PC and Apple Mac products
  • Ability to coordinate with 3rd parties as required to organise resolution
  • Knowledge of WAN / LAN networking infrastructure
  • Knowledge of VoIP technology
  • Knowledge of server infrastructure
  • Ability to diagnose and resolve hardware and software problems
  • Demonstrated ability to conduct Q&A to isolate problems for
  • Knowledge of Windows Active Directory Domain
  • Knowledge of Apple Open Directory / Linux Operating Systems
  • Knowledge of Cisco Networking Systems
  • Knowledge of Uninterruptable Power Supply (UPS)
  • Minimum three-year experience in Information Technology
  • Minimum one year experience in a call centre environment
  • Asset management of spares, inventory tracking and disposal experience
22

Infrastructure Support Engineer Resume Examples & Samples

  • Prepare evaluation reports
  • Implement safeguards, infrastructure, and processes to protect network resources against unauthorized infiltration, usage, modification, destruction or disclosure
  • Implement, enforce, communicate, and develop security policies or plans for data, software applications, hardware, and telecommunications
  • Provide information to management regarding the negative impact caused by theft, destruction, alteration or denial of access to information
  • Provide recommendations on information assurance engineering standards, implementation dependencies, and changing information assurance related technologies
  • Research, evaluate, test, recommend, communicate, and implement new security configurations, software, and devices
  • Provide guidance and expertise to lesser-experienced information security professionals
  • Develop, contribute, and review accreditation/ certification support documentation
  • Notify management when changes are required/ recommended that may affect accreditation/certification
  • Perform system and network self-inspections
  • Participate in Configuration Control Board and Certification & Accreditation meetings
  • Identify system vulnerabilities, coordinate remediation, and implement countermeasures
  • Conduct system audits and surveys
  • Gather pertinent security documentation for inclusion into system accreditation packages
  • Document hardware/software upgrades and changes
  • Maintain system security records and logs in accordance with ATO and customer/ management guidance
  • Recommend and implement remedial action
  • Current certifications related to Windows and/or Linux Operating Systems
  • Familiarity with WSUS and Linux repository setup, integration, and sustainment
  • 13-15 years w/High School Diploma
23

Apprentice Infrastructure Support Engineer Resume Examples & Samples

  • Monitoring and updating any issues reported in the fault logging system
  • Identify IT issues, plan and agree a suitable and expedient approach to resolving them
  • Ensuring Capita Group compliance. Regularly audit hardware and software to ensure that latest security patches and virus updates are applied to all desktops, laptops and servers
  • Installation, configuration and day to day maintenance of a variety of equipment to run the business which can include end user machines, mobile devices, printers, servers & network devices
  • Day to day administration of users & groups within the Microsoft Active Directory
  • The management and tracking of hardware and software assets
  • Provide out of hours patching and support where required
  • To liaise with other parts of Capita Group where appropriate for IT services and solutions
  • Knowledge of Microsoft Windows 7 & 10
  • Knowledge of TCP/IP, DHCP and DNS
  • Knowledge of AntiVirus tools prevention and cleaning
  • Must have strong communication and customer service skills with a good telephone manner
  • Proven problem solving approach
  • Must be able to work well within a team to deliver a high standard of service and prioritise and multi task effectively
  • Highly self-motivated and the desire to improve and develop technical skills and clearly document processes and procedures
24

Infrastructure & Support Engineer Resume Examples & Samples

  • Written and verbal communication in French and English
  • Good interpersonal relations (negotiation)
  • Ability to work with remote teams
  • Ability to analyze and detail computer problems
  • Good time management and organization
  • Experience working in an international organization
25

Apprentice Infrastructure Support Engineer Resume Examples & Samples

  • Identifying IT issues, planning and agreeing a suitable and expedient approach to resolving them
  • Regularly auditing hardware and software to ensure that latest security patches and virus updates are applied to all desktops, laptops and servers
  • Installing, configuring and maintaining of a variety of equipment to run the business which can include end user machines, mobile devices, printers, servers & network devices
  • Have some knowledge of IT gained ideally through academic study however self-taught candidates with a keen interest in the IT sector can be considered. Key areas areHave strong communication skills both written and verbal
26

Wintel Infrastructure Support Engineer Resume Examples & Samples

  • Technical tasks such as server build, application deployment and server support
  • Time management, working in a dynamic environment often running tight deadlines
  • Managing the administration of the windows delivery process
  • Managing the resolution of any hardware issues prior to handover of completed systems
  • Manning the support hotline and managing the queue of support calls and tickets
  • 2nd/3rd line support
  • Experience & Knowledge
  • Windows 2003/2008/2012 skills to MCSE level or equivalent
  • (MCSE not required but candidate will be required to prove level of experience)
  • VMware vSphere 4 and above
  • Experience working in a large, structured environment
  • Familiarity with Change Control and related disciplines
  • Analytical fault finding skills
  • Customer handling and Communication Skills
  • Have a working knowledge of Disaster Recovery concepts and practices
  • A knowledge of bespoke application systems from early design to implementation
  • A working knowledge of networking; firewalls, routing, switches, TCP/IP, ports and protocols
  • HP Hardware, racking and patching, server builds
  • Basic Concept of Windows Security Techniques
  • Blade support and configuration
  • Veritas Volume Manager & Cluster Server
  • Microsoft clustering
  • Citrix XPE
  • NetBackup backup systems
  • IIS 4/5/6 Skills
27

Development & Infrastructure Support Engineer Resume Examples & Samples

  • Support and troubleshooting of media systems both on premise and in the cloud, working in conjunction with the operations group
  • Investigation and research into cloud technologies
  • Assisting with the design, implementation and administration of cloud based infrastructure
  • Assisting with the continuous improvement of processes for building, deploying and monitoring systems
  • Working knowledge of core Amazon Web Services, e.g. S3, EC2
  • Ability to take ownership of and proactively complete tasks
  • Ability to learn on the job
  • Ability to methodically troubleshoot/investigate problems in a timely manner
  • Good written and spoken communications skills
  • Good team-working skills
  • Practical experience of a scripting language
  • Practical experience of databases
  • Practical experience of container technology
  • Knowledge of networking & TCP/IP – i.e. understanding of subnets, routers, gateways, firewalls, Internet protocols etc
  • Working knowledge of CI/CD tools such as Docker, Jenkins and Git
  • Python and Javascript
  • Exposure to DevOps practices such as automation of testing, delivery and infrastructure
  • Experience of Windows and Linux administration
  • Experience of system configuration management tools