Infrastructure Support Engineer Job Description
Infrastructure support engineer
provides 2nd level day-to-day operational support for Security Infrastructure solutions, which include: Active Directory, Active Directory Lightweight Directory Services, Azure Active Directory Connect, and security authentication and authorization solutions.
Infrastructure Support Engineer Duties & Responsibilities
To write an effective infrastructure support engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included infrastructure support engineer job description templates that you can modify and use.
Sample responsibilities for this position include:
Prior experience in the deployment, upgrade or implementation of Active Directory Windows 2000, 2003 and 2008
Experience with utilising workflow and management tools
Considerable experience in proactive monitoring and troubleshooting of Active Directory and the Core Infrastructure described (beneficial)
Proven relevant experience within the IT support industry, working as a System Administrator in an Active Directory Team supporting 1000+ Windows servers (beneficial)
Implement changes on network devices/systems (routers, switches, firewalls, certs, load balancers), with an end-to-end approach based on Engineering defined standards and practices
Configures, installs, and supports network hardware and software infrastructure including switches, routers, firewalls, hubs, bridges, gateways
Ensures that all network equipment complies with industry and corporate standards
Analyzes and resolves faults, ranging from major system crash to a forgotten password
Undertakes routine preventative measures and implements and maintains network security and ensures security compliance
Works closely with other departments/organizations and collaborates with other IT staff on infrastructure activities
Infrastructure Support Engineer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Infrastructure Support Engineer
List any licenses or certifications required by the position: ITIL, CCNA, IAT, ACMT, MCSE, CEH, MCITP, AWS, JNCIA, TLS
Education for Infrastructure Support Engineer
Typically a job would require a certain level of education.
Employers hiring for the infrastructure support engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Engineering, Technical, Education, Math, Science, Physics, Management Information Systems, Chemistry, Computer Engineering
Skills for Infrastructure Support Engineer
Desired skills for infrastructure support engineer include:
Active Directory
IT Operating Systems
Practices
Software development/testing methodologies
System security best practices
Tools
Ensuring company-wide standards are met
Perl
Risk and controls landscape
Cyber Security
Desired experience for infrastructure support engineer includes:
Plans and implements future IT development projects and undertakes project work including project management
Extensive knowledge of various Cisco, Juniper, Palo Alto, MRV and Cisco ONS 15454 devices and respective OS’s
Experience configuring and troubleshooting IPSEC VPN tunnels
Experience using Juniper SA VPN and Citrix netscaler VPN / CAG
Ability to comprehend and interpret requirements from a range of customers
Ability to deploy to locations around the globe
Infrastructure Support Engineer Examples
1
Infrastructure Support Engineer Job Description
Job Description Example
Our growing company is looking for an infrastructure support engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for infrastructure support engineer
- Installing Ethernet networks
- Copper & Fibre network patching
- Building test & development automation networks and systems
- Supporting test & development automation systems
- Managing test and development systems windows domains
- Cat 5e/Cat 6/Cat 7 UTP & FTP Cable routing, patching and terminations
- Installing and configuring windows servers (2003, 2008)
- Installing and configuring automation apps
- Disaster recovery planning, design, testing, implementation and documentation for automation infrastructure & systems
- Installing and configuring network management apps
Qualifications for infrastructure support engineer
- Infrastructure Security (inc antivirus, OS Patching, network intrusion monitoring, firewall rule config, ..)
- The candidate will have 7 - 10 years' experience in an I.T infrastructure related area
- Experience in the Pharma industry would be beneficial
- An excellent knowledge of WINS/DNS, LDAP and SCOM
- A working knowledge of the Quest Toolsets such as Change Auditor, Recovery Manager for AD, InTrust, GPO Admin
- Scripting experience in Powershell and PowerCLI (beneficial)
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Infrastructure Support Engineer Job Description
Job Description Example
Our company is looking to fill the role of infrastructure support engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for infrastructure support engineer
- The ability to take the initiative to work on tasks, outside of your immediate scope of responsibility and encourages others to do so
- The ability to manage conference calls, with multiple attendees in order to resolve issues (beneficial)
- Proactive in communicating and selection of topics according to the audience
- Highly organised and capable of tracking a variety of tasks to closure
- Accepting of feedback from Managers, Peers, and Clients in regards to work performance
- Provide support services including all day to day management and support of activities related to the data centers, hosting and network environments, cloud, data storage, and infrastructure systems
- Administration and process management such as change assignment activities, operational reports, service request fulfillment, capacity management, and problem and incident management
- Lead and provide in-depth problem analysis, troubleshooting, and coordination and deliver resolutions as a 2nd or 3rd level subject matter technical specialist
- Provide measurement and reporting information on capacity in conjunction with application owners and outsourced partners
- Responsible for overseeing daily operate activities, customer calls, issues and trouble shooting, root cause analysis with GTI Bigdata Greenplum platform
Qualifications for infrastructure support engineer
- Bachelor's or foreign degree equivalent in Computer Science, Computer Engineering, Electrical Engineering or related field, combined with progressive relevant experience
- Provide recommendations for security devices to be placed on a network
- Sound understanding of associated Email gateway technologies
- Bachelor’s degree in and 5 years of experience in systems engineering or administration or an equivalent combination of education and work experience
- 2+ year’s experience with Microsoft Lightweight Directory Services – LDS
- Minimum of five years of experience working with Infrastructure enterprise technologies such as datacenter technology, storage and Windows servers, cloud, authentication solutions, and disaster recovery virtualization with a strong understanding of technology architecture in an enterprise environment
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Infrastructure Support Engineer Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of infrastructure support engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for infrastructure support engineer
- Responsible for deployment and maintain of scalable Greenplum cluster environments
- Provide technical guidance and expertise to the operate team with respect to Bigdata solutions and best practice particularly with Greenplum platform
- Optimize and tune the Greenplum/Hadoop environments to meet performance requirements
- Responsible for developing and maintaining the operate runbooks
- Trouble shoot issues and provide root cause analysis (RCA), and remediations to minimize future system issues
- On project assignments you will work closely with other project teams, in developing new solutions based on business requirements
- Provide ongoing management and/or improvement of activities related to a part or to the whole of a technical infrastructure
- Build out new environments, deploy software, provision new users and environments in an efficient and cost effective way
- Manage relationship with application vendors to ensure they are meeting all service levels and responsibilities
- Development and low latency monitoring techniques feeding back to engineering
Qualifications for infrastructure support engineer
- Possess a valid passport and able to travel to Global locations periodically on business assignment
- 3-5 years of experience in deploying and administering Hadoop and/or Greenplum clusters
- SME of Bigdata technology specifically with Hadoop stack
- Well versed in installing & managing distributions of Hadoop (Hortonworks, Cloudera) and/or Greenplum
- Knowledge in troubleshooting and performance tuning of Hadoop and/or Greenplum clusters
- 3-5 years of experience in deploying and administering Greenplum and/or Hadoop clusters
4
Infrastructure Support Engineer Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of infrastructure support engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for infrastructure support engineer
- Support a standardized retail operating model, and adhere to SOX controls and PCI compliance, management of related documentation and remediation efforts
- Monitors and troubleshoots network and server performance
- Performs appropriate tuning operations
- Documents incidents and requests within the IT service management system (Service Now)
- Maintains technical documentation and work instructions
- Execute the implementation and support for software and hardware standards for desktop and infrastructure network infrastructure
- Manage any 3rd party Service Level Agreements required to meet
- Provide remote assistance and back-up support for other BBG Markets
- Lead and facilitate development of new LFR products at AM/NS Calvert and other plants
- Develop and implement an appropriate response to the opportunities and threats presented by competitive materials and competitors
Qualifications for infrastructure support engineer
- SME of Bigdata technology specifically with Greenplum stack
- Well versed in installing & managing distributions of Greenplum and/or Hadoop(Hortonworks, Cloudera)
- Knowledge in troubleshooting and performance tuning of Greenplum and/or Hadoop clusters
- Basic bash skills (find, grep, cp, mv, less, top)
- Basic networking (ip vs
- 3+ years of experience with and detailed knowledge Core Hadoop Components
5
Infrastructure Support Engineer Job Description
Job Description Example
Our innovative and growing company is hiring for an infrastructure support engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for infrastructure support engineer
- Lead monitoring best practices within development teams
- Help team move towards better DevOps practices through avenues such as automation, self-healing, removing bottlenecks, process improvements
- Must work collaboratively with Quality, Technology, Operations and Commercial personnel, Global R&D colleagues and most importantly, with customers
- As part of the Product Development team, ensure customer material requirements are integrated into the stage gate process
- Conduct laboratory trials
- Provide support to address customer complaints/ challenges and propose technical/technology development projects to enhance our service to the customer
- Implement new analysis techniques to better understand and further facilitate product development
- Maintain effective communication (written and other) with key organizational personnel and department in matters of general customer-related product applications activities, competitive quality issues, opportunistic trials, and relationship enhancement
- Work collaboratively with plant Operations/Op-Tech, Quality and other R&D staff to contribute to innovative technical improvements in existing HR products and to develop new products
- Individual contributor, but may supervise specific activities of R&D technicians
Qualifications for infrastructure support engineer
- Minimum of four years of experience with Microsoft products
- Experience with deploying and supporting large scale infrastructures and applications
- Managing and Scheduling Jobs
- Hadoop Client and Cloudera Manager
- Certification in virtualization technologies (Openstack, VMware,...)
- Experience in a similar support role