Infrastructure Support Job Description
Infrastructure support
provides DNS, NTP, SSH, HTTPS services for internal use.
Infrastructure Support Duties & Responsibilities
To write an effective infrastructure support job description, begin by listing detailed duties, responsibilities and expectations. We have included infrastructure support job description templates that you can modify and use.
Sample responsibilities for this position include:
Accountable for tracking and reporting of project progress
Responsible for regular project status reporting to project teams, ITO and IT leadership
Participate in resource evaluation and planning
Implement focused internal/departmental projects as needed and lead delivery of key ITO initiatives that deliver improvements to key ITO services for the benefit of EA
Lead all phases of the project development lifecycle
Design improved operating processes and supporting systems to advance IT goals and objectives
Coordinate across IT departments and external stakeholders
Establish process flow documentation
Ensure feasible and cost effective solutions are implemented
Manage cross functional project teams
Infrastructure Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Infrastructure Support
List any licenses or certifications required by the position: ITIL, MCSA, MCSE, VCP, RHCE, PMP, VCA, V3, CSCS, MUST
Education for Infrastructure Support
Typically a job would require a certain level of education.
Employers hiring for the infrastructure support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Engineering, Education, Technical, Information Technology, Technology, Business, Information Systems, Management, Computer Engineering
Skills for Infrastructure Support
Desired skills for infrastructure support include:
Ensuring company-wide standards are met
Risk and controls landscape
DNS
Perl
Python
SSH
DHCP
LDAP
NFS
NTP
Desired experience for infrastructure support includes:
Manage expectations, challenge requirements and help establish priorities
University degree (preferably computer sciences)
Program Management principals
Solid understanding of regulatory framework, such as SOX, PCI and PII
CISSP or CISSM (preferred)
BI tools experience desired
Infrastructure Support Examples
1
Infrastructure Support Job Description
Job Description Example
Our company is searching for experienced candidates for the position of infrastructure support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for infrastructure support
- Strategy, analytics and reporting
- Drive improvements in efficiency and effectiveness through structured change programs
- Target state design for the organization
- Program management of the transformation program
- Partnerships – Establishing and managing to partnership objectives, including providing transparency, reporting, and resource management across partner organizations
- Project management office for the function
- Providing infrastructure, systems and applications support across all functions of the business
- Day-to-Day management of the service desk which would include managing 2 junior helpdesk support analysts
- Liaising with third party suppliers to resolve system and infrastructure related issues
- Introducing a support Knowledge Base including creation of support documentation
Qualifications for infrastructure support
- Experience/Knowledge on Java/J2EE & .net components
- Experience/Trained on Unix/AIX, Windows platforms
- Preferable knowledge on the Networking concepts
- Minimum 4 - 6 years of overall Technology Infrastructure Management experience
- At least 1 - 2 years of experience in Service Delivery
- At least 1 - 2 years of Infrastructure Project Management experience
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Infrastructure Support Job Description
Job Description Example
Our growing company is hiring for an infrastructure support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for infrastructure support
- Producing reports from the service desk application to present at daily/weekly team meetings
- Support other IT and Business resources as appropriate and carry out other tasks as agreed with the IT manager
- Perform real-time audit and remediation tasks associated with maintaining a fully NERC & CIP compliant operation for 7,000 wind turbine assets in North and South America
- Disposition the nonconformances at the first level troubleshooting procedures, help return reporting & monitoring systems to service, and if required, escalate issues to the Critical Infrastructure Support Engineers
- Perform site and internal systems level NERC & CIP audits based on the perscribed checklist
- Log all nonconformances found, and remediate or escalate to ensure proper disposition
- Review all Security Information & Event Management (SIEM) events and log, remediate or escalate to ensure proper disposition
- Maintain site and internal systems NERC/CIP scorecards to drive continiously improved fleet adoption
- Drive on-time delivery of all NERC & CIP operational work tasks and reporting requirements
- Seek out and adhere to all training requirements to ensure up to date subject matter expertise
Qualifications for infrastructure support
- Experienced in Business/Disaster Recovery Management
- Skilled professional in managing Business Interface and relationship
- Experience in banking and finance industry will be an added advantage
- Technical certifications in IT field and Project Management can be an added advantage
- Comfortable working in a demanding fast-paced, customer-focused organization with start-up culture with evolving processes
- Experience of Swift technologies
3
Infrastructure Support Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of infrastructure support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for infrastructure support
- Support process and application scalability to support our growing fleet
- Adapt to new cyber security operational processes and ensure that you execute them in targeted time-frames
- Manage and Execute PAC queues to support sites, Fleet Performance teams, Engineering teams, and Warranty teams
- Help build, document, deploy, and support automation solutions to support scale of the CIP team in terms of expectations on numbers of turbines supported and type of work expected
- Actively feed lessons learned back into procedures and quality checks to drive CIP world class operational excellence
- Help identify systematic technical issues in transaction system to drive platform level solutions
- Provide input to develop training material relative to the CIP team that can be used by both internal and external customers
- Developing a keen understanding of the Directory Services platforms to aid with obtaining unique business needs and requirements in support of Active Directory and related technologies
- Clearly document the technical specifications of the both internal and external requirements against Directory Services platform
- Operation of the customer applications (Print, FSU, Backup )
Qualifications for infrastructure support
- Analytic skills - Ability to gather performance and trend data and create information that is useful to decision makers such as dev and resource managers
- Follow Through - Gathers and presents information (such as performance trending or recurring problems), but then also follows up to ensure that the appropriate actions are taken
- Experienced in desktop support & troubleshooting & resolution
- An IT related Degree or relevant professional qualification and experience
- Experience using Microsoft products such as Windows Server 2008/2012, Active Directory, Exchange 2010
- Excellent communication skills both written and oral, particularly in communicating complex, technical issues clearly to non-technical parties
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Infrastructure Support Job Description
Job Description Example
Our growing company is hiring for an infrastructure support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for infrastructure support
- Should have understanding of Problem, Change, Configuration, Service Request fulfilment and Release management processes and how they correlate with one another
- Plan and coordinate any planned outages on the Infrastructure with minimal impact to customers
- Providing technical and people management leadership to a team of 17 people across various offices/countries
- Actively participating in the design of the support model, training, documentation and recruitment in relation to the transition of new services supported by Deskside Support
- Supporting the team through any appropriate means to meet Service Level Targets
- Maintenance of the BI platform
- Serves as customer single point of contact for high severity issues
- Troubleshoot and administer infrastructure and applications supporting the businesses daily operations
- To ensure all services provided are delivered within agreed SLA and financial commitments
- Provide effective ICT support for the event delivery operations of the college
Qualifications for infrastructure support
- Understanding of business process - Not only does this position require someone who wants to learn, but actually does learn the environment from top to bottom
- Courage to speak with any level of management, and the ability to deliver bad news good - this includes highlighting areas for improvement
- Ability to think through and analyze work assignments and problems logically
- Associate’s degree specializing in Computer Science or equivalent related field and 2 - 4 years of experience supporting end users and associated technologies
- Bachelor's degree in computer science, engineering or demonstrated equivalent combination of education and experience
- 2+ years of experience in maintaining and developing.NET applications and associated web services with a focus primarily on the hardware supporting these applications
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Infrastructure Support Job Description
Job Description Example
Our company is looking for an infrastructure support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for infrastructure support
- Develop and execute the processes and procedures required to ensure successful delivery of new and existing services, ensuring new clients & solutions are transitioned into service successfully
- Liaise with external suppliers and contracts as required, to ensure effective delivery of service
- Owner of the standard image for desktop devices
- Configures client workstations and assists with PC installations and swaps
- Provides end user support and obtains technical support, as required
- Perform scheduled maintenance and patches
- Provides remediation and mitigation plans for software vulnerabilities in all environments
- Perform root cause analysis on system incidents
- Backup and restore services
- Investigate issues when scheduled jobs are not performing as designed
Qualifications for infrastructure support
- Understanding of the technical environment - Understanding the limitations of the technology, and be familiar with the basic hardware and software building blocks of the environment
- Knowledge and/or experience with infrastructure supporting full software development lifecycle specifically using VB.NET, C#.NET and SQL Server
- At least 7 years’ experience with BI applications
- Minimum of 5+ years’ experience working as a Technology Lead in the financial service industry
- Candidate should have strong experience developing Executive Level presentations in PowerPoint
- Candidate should have strong Microsoft Excel experience with experience creating Pivot Tables/Charts, VLookups, and Formula based functions as required