Infrastructure Support Analyst Job Description
Infrastructure support analyst
provides operational support of various infrastructure components, such as PaloAlto Network Firewalls, Aruba switches, VMWare, Windows and Linux servers, Active Directory, and related Microsoft Office 365 infrastructure.
Infrastructure Support Analyst Duties & Responsibilities
To write an effective infrastructure support analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included infrastructure support analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Provide consultation to IT partners for application development including testing, walkthroughs, and problem resolution to assist with the overall success of the application deliverance and performance, and assisting to reducing EA’s
Engaged in application maintenance activities as assigned
Management of all risks to CB Operations and ensure regulatory compliance and governance accountability
Managing and reconciling internal P&L figures
Primary point of contact for escalation and own resolutions end to end
Drive service initiatives and continuous improvement plans
Be immediately engaged in all P1/S1 incidents and review S2/S3 updates for appropriate urgency
Drive technical resolutions on P1S1s, monitor (assist on S2/S3 as needed)
Escalate incidents to senior technology management using processes defined within each LOB/BTIM
Provide the Incident Manager with all known business and customer impacts (within and across LOBs)
Infrastructure Support Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Infrastructure Support Analyst
List any licenses or certifications required by the position: ITIL, MCSA, MCSE, MCA, VCP, FULL, NI, CE, OS, DB2
Education for Infrastructure Support Analyst
Typically a job would require a certain level of education.
Employers hiring for the infrastructure support analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Technical, Business, Information Technology, Education, Technology, Engineering, Financial Services, Design, Information Systems
Skills for Infrastructure Support Analyst
Desired skills for infrastructure support analyst include:
Excel and Power Point
Servers
Word
IT infrastructure – network
Phone systems
Python
Storage
Windows Domains and Active Directory
.NET
C++
Desired experience for infrastructure support analyst includes:
Preferable knowledge on the following Databases
IBM DB2,Oracle,SQL
Experience with SharePoint/Wiki
Proven technical skills (knowledge of client server technology, networking, database technology)
Technical expertise gained throughexposure tomultiple infrastructure domain architecture disciplines isrequired
Have previously worked on market connectivity technologies ION, FIX
Infrastructure Support Analyst Examples
1
Infrastructure Support Analyst Job Description
Job Description Example
Our company is looking to fill the role of infrastructure support analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for infrastructure support analyst
- Attend RCA and subsequent problem management reviews
- Ensure financial impacts are accurately listed in the Service Centre ticket
- Maintain email communication lists for their Lines of Business
- Ensure technology and operation teams are aware, educated and informed of TSS PAC process
- Manage existing and future IT projects
- Create an IT roadmap for your client to plan for current and future business requirements
- Identify, recommend and gain commitment for new products and solutions that meet the clients' business requirements by demonstrating the value they will deliver
- Write persuasive, business cases and professional proposals to support your recommendations
- Hold regular client review meetings delivered to the agreed format and with the agreed preparation and follow-up
- Keep in regular contact with your Line Manager and Office Administrator
Qualifications for infrastructure support analyst
- Knowledge of the ITIL Framework is required
- Experience/Knowledge on IBM DB2 database
- Experience/Knowledge on Selenium Script Automation
- Experience/Knowledge on Subversion, Stash Source Control Systems
- Experience/Knowledge with Confluence, JIRA, Bamboo
- Bachelors Computer Science / Engineering Degree
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Infrastructure Support Analyst Job Description
Job Description Example
Our innovative and growing company is hiring for an infrastructure support analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for infrastructure support analyst
- Be a positive contributor at office team meetings and develop positive and supportive colleague relationships
- Identify new client opportunities through relationships, referrals and intelligence
- Actively participate in self-development and in development of others buddies
- Maintain high levels of Product knowledge and Technical qualifications at all times
- Ownership of individual risk related issues
- Work collaboratively with GTI Risk and Control teams as appropriate
- Interface with internal, external auditors and regulatory agencies as appropriate
- Work with engineering and operate teams to manage infrastructure and application IT controls and readiness
- Collaborate with service owners on audits and information risk management reporting
- Impact identification, management communication, client relationship management, service improvement, discovery/gathering/documenting of business needs and data and requirements, complex internal/external customer file implementations
Qualifications for infrastructure support analyst
- Experience of using Microsoft Office products, in particular manipulating Excel spreadsheets
- 4-6 or more years in technical analyst role with heavy emphasis on data analysis, process improvement and production reporting in a large scale technology environment
- Minimum three years business analysis or project management experience
- High level of attention to detail and quality assurance
- Ideal individual would have strong technical analysis and problem solving experience - yet adept at interfacing with all levels of management and influencing in a matrix organization
- Strong background in production reporting
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Infrastructure Support Analyst Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of infrastructure support analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for infrastructure support analyst
- Set a cadence for regular reporting requirements targeted to various levels of the GTI Organization and also to various levels in the LOB organizations
- Handles and resolves Tier III Calls that are not resolved by Service Desk or Tier 1, Tier 2 Desktop Support staff
- Responsible for activities associated with identification, prioritization, resolution/fulfilment of customer problems/requests
- Ensures all phases of help desk support services are properly coordinated, monitored, logged, tracked and resolved appropriately
- Ensures problems are controlled through problem recognition, research, isolation, resolution and follow-up steps
- Provides support services to customers with questions/problems regarding technology infrastructure systems or applications
- Documents and implements standard operating procedures
- May assist with asset procurement needs as appropriate
- Manage all levels of incident research/resolution/communication
- Determine and provide impact analysis for issues
Qualifications for infrastructure support analyst
- ITIL Foundations v3 Certified preferred
- Help Desk experience / management
- Highly analytical – ability to evaluate data and find meaningful information and trends upon which to improve
- Extremely proficient in MS Office including Excel (VBA, charting, Pivot Tables, …)
- CompTIA A+, Security+ preferred
- Passion for education and ability to instruct in a “hands-off” manner, letting users learn by doing
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Infrastructure Support Analyst Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of infrastructure support analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for infrastructure support analyst
- Facilitate, manage, communicate and report on the progress of major CCB technology events
- Be the point person for triggering escalations when execution schedules/milestones deviate from the planned timelines
- Maintain close relationship with internal PEM team for seamless handover of event from planning to execution
- Attend event planning and review sessions
- Work with application support teams during and pre/post event to ensure that data metrics in SharePoint forms are collected in proper format and accuracy
- Participate in any incident response activities, with respect to providing information from the event that may be relevant to investigation and remediation
- Majority of the executions happen on Thursday, Friday and the weekends
- Responsible for providing support to all MCIT customers
- Maintain a central library for the applications that the TSS group has responsibility for, including reference manuals, installation guides
- Responsible for ensuring optimum performance of the Windows Server estate – monitoring, tuning and patch management
Qualifications for infrastructure support analyst
- Minimum 3+ years’ infrastructure development or support experience preferably in either Mainframe, iSeries, NonStop or File Transfer technologies
- Demonstrable experience in Quality Assurance testing
- Competent with SharePoint and the MS Office Suite, particularly in Excel, PowerPoint and Visio
- Experience of continuous service improvement
- Knowledge of the Risk Control Self-Assessment (RCSA) framework
- Candidate must reside within a 50 mile radius of Peachtree City, GA facility
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Infrastructure Support Analyst Job Description
Job Description Example
Our innovative and growing company is looking for an infrastructure support analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for infrastructure support analyst
- Troubleshooting complex issues surrounding the Windows Server estate at both software and hardware levels
- Attend cross functional meetings to help suggest and design solutions to support business goals and strategy
- Provide support and daily assistance to 2nd line functions ensuring customer queries are resolved quickly and efficiently, whilst providing training and knowledge sharing
- Suggest and identify ways to improve current processes and where possible maximise use in current software technologies
- Follow IT processes to ensure OLAs are met
- Engineering, installation and maintenance of Windows server hardware and operating systems
- Working closely with Plant and IT management, central IT support, plant floor personnel and supplier partners, providing production support and overseeing day to day operations ensuring SLA's / KPI's are met
- Monitoring overall application performance and required services that support business partners, as required
- Ensuring IT priorities related to application sun-downing, improvements and CPU reduction are completed
- Providing production support (respond and resolve tickets, scheduling changes)
Qualifications for infrastructure support analyst
- Exposure to (academic, internship, professional) distributed development and/or scripting languages (Java
- Solid knowledge and understanding of TCP/IP and DNS, routing/switching (VLAN).,VPN and related infrastructure technologies
- Strong relationship building and teamwork skills, able to work effectively with cross functional / cross cultural team
- University degree or equivalent experience in technical support environment
- Two (2) or more years of Network/Systems Engineering experience required
- Two (2) or more years of IT Security experience required